Content

Safety Instructions 1

Product Specification 2

Packaging Items 3

Indicators 4

Single RGW Installation 7

Multiple RGW Installations for Deploying Mesh Networks 8

Setup Mesh Ap with Wired Connection 9

Setup Mesh Ap with Wireless Connection 10

Login Web Manager and Change Settings 11

Troubleshooting 12

Hazardous Substances Table 13

 Safety Instructions
1. This equipment is an electrical appliance which requires to be plugged into the supplied
power adapter.

2. WARNING: To reduce the risk of fire or electric shock, do not expose this device to rain
or moisture. Users are also advised to avoid exposing it to water drips or splashes, and
that objects filled with water such as vases shouldn’t be placed on or anywhere near the
device.

3. Correct Disposal of this product. This marking indicates that this product should
not be disposed with other household wastes, and users are encouraged to recycle it
responsibly to promote sustainable reuse of materials.

5. Users are advised that devices marked with this symbol “ ” may be of sufficient
magnitude to constitute a risk of electric shock and if self-installation is performed, to
take due precautions by using ready-made cords.

6.
This lightning flash symbol is intended to alert the user to the presence of non-insulated
“dangerous voltage” within the product’s enclosure that may be of sufficient magnitude
to constitute a risk of electric shock. Users are advised NOT TO REMOVE THE COVER at
all times. If servicing is required, it needs to be operated by qualified personnel.

7. Users are advised to ONLY USE the AC adapter, which is included in the product
package, as any other adapter may cause damage to the device. Such damage is not
covered under warranty.

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Product Specification

Item Specification

Product Model RG21

WAN Interface 1 x RJ45 Gigabit Ethernet Port

LAN Interface 3 x RJ45 Gigabit Ethernet Port

2.4GHz: IEEE 802.11b/g/n/ax

Wi-Fi Standard
5GHz: IEEE 802.11a/n/ac/ax

Band 2.4GHz and 5GHz Dual-band concurrent

2.4GHz: 2x2 MIMO

MIMO
5GHz: 2x2 MU-MIMO

2.4GHz: 300Mbps(11n@40MHz)
574Mbps(11ax@40MHz)
Data Rate (maximum)
5GHz: 867Mbps(11ac@80MHz)
1201Mbps(11ax@80MHz)
2402Mbps(11ax@160MHz)

2.4Ghz: 2 x 3dBi internal antennas

Antennas
5Ghz: 2 x 5dBi internal antennas

Wi-Fi Mesh

Wi-Fi Mesh Standard Wi-Fi Alliance EasyMesh R2

Capacity Maximum 6 Nodes (1 controller + 5 agents)

Backhaul Type Wired or Wireless auto-redundancy

Environment

Rated Power Input 12VDC/1A

Operating Temperature 0ºC ~ 45ºC (32ºF ~ 113ºF)

Storage Temperature -20ºC ~ 65ºC (-4ºF ~ 149ºF)

Operating Humidity 0% ~ 95% non-condensing

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Packaging Items

Router Residential Gateway (RGW)

Power
Output 12VDC/1A Power Adapter
Adapter

Ethernet
Standard CAT6 Ethernet Cable
Cable

Quick This guide provides basic product specification

Installation and information for installing the device to get
Guide it up and running on your home network

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Indicators

Front Panel Indicators

LED Colour Status Description

OFF OFF RGW is powered OFF

Magenta ON RGW is powered ON

PWR Green Blink (Slow) Software update in progress

ON RGW is Booting
Red
Blink (Fast) Factory Reset in Progress

OFF OFF No MESH/WPS pairing activated

WPS ON MESH/WPS Pairing Successful

Magenta
Blink (Slow) MESH/WPS Pairing Activated/Searching

OFF OFF Internet Connection is DOWN/OFF

INT ON Internet Connection is UP/ON

Magenta
Blink Internet Connection is transferring data

OFF OFF 2.4G Wi-Fi Radio is OFF

2.4G ON 2.4G Wi-Fi Radio is ON

Magenta
Blink 2.4G Wi-Fi Radio is transferring data

OFF OFF 5G Wi-Fi Radio is OFF

5G ON 5G Wi-Fi Radio is ON
Magenta
Blink 5G Wi-Fi Radio is transferring data

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 Rear Panel Interfaces and Indicators

Interfaces on Rear Panel

Name Colour Description

ON / OFF Black Power button

12V/1A Black DC Input Jack

Factory Reset Button

Reset Black Long press (>10s) to reset configurations to
factory default.

WAN Port
WAN Blue
For connection to fibre modem (BTU)

LAN 1 Yellow LAN Port #1

LAN 2 Yellow LAN Port #2

LAN 3 Yellow LAN Port #3

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Indicators on Rear Panel

LED Colour Status Description

OFF No WAN Connection

Amber ON 1000Mbit WAN Connection established

Blink 10/100Mbit WAN Connection established

WAN
OFF No WAN Connection

Green ON WAN Connection established

Blink WAN is transferring data

OFF No LAN Connection

Amber ON 1000Mbit LAN Connection established

LAN1 Blink 10/100Mbit LAN Connection established

LAN2
LAN3 OFF No LAN Connection

Green ON LAN Connection established

Blink LAN is transferring data

Broadside Panel Interface

Name Colour Description

WPS button, press for 3 seconds to enable

WPS Black
MESH/WPS pairing process

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 Single RGW Installation
Please follow the steps below to install a single RGW:

1. Connect power adapter and press the ON/OFF button to power ON the RGW. Wait
for the RGW boot up, the PWR indicator will change to magenta colour.
2. Connect the ethernet cable from the WAN (Blue) port of the RGW to the fibre modem.
The WAN port indicator on the RGW will light up to indicate a successful connection.
3. The INT indicator will light up and blink once the internet (login information) has
been provided to the RGW.

Note: If the INT indicator does not light up in step (3), please contact Astro for advice.

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 Multiple RGW Installations for Deploying
Mesh Networks
The RGW also functions as a Mesh Router Device.

Should users need to install multiple devices (to create a Mesh network) to increase the
coverage area for more WiFi Kencang experience throughout bigger homes, you can refer
to the description in this section.

First, make sure the primary RGW is installed as normal and is able to connect to the internet
normally (refer to the installation steps for single RGW).

Note: The secondary (or more) devices installed as Mesh Agent can be wired orwirelessly
connected to the primary RGW (Mesh Controller) device to create the mesh network and
there are several ways to execute this setup:

a. Setup Mesh AP with Wired Connection

b. Setup Mesh AP with Wireless Connection using WPS button

Note: Make sure the primary RGW is connected to the internet and the secondary
RGW (Mesh Agent) has been restored to its default/factory settings. To factory reset the
RGW, press and hold the RST button on rear panel of the RGW more than 10 seconds until
the RGW starts to boot up.

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 Setup Mesh AP with Wired Connection
The secondary RGW (Mesh Agent) can be connected to the primary RGW (Mesh Controller)
through an Ethernet cable as shown in diagram below.

Steps to connect the secondary RGW (Mesh Agent) to the primary RGW (Mesh Controller)
using Ethernet cable are as follows:

1. Turn on the secondary RGW that will become the Mesh Agent.
2. Connect the WAN port of the secondary RGW to the LAN port of the primary RGW
through an Ethernet cable.
3. When the WPS LED on both (Controller and Mesh Agent) devices stop blinking and
is lit (on), the mesh setup is now successful!
4. When the INT indicator on the Mesh Agent is lit and blinking, devices connected to
the Mesh Agent can now access the internet.

Note: The WiFi configuration of the Mesh Controller (primary RGW) will be synchronized
to the Mesh Agent. This process can be repeated with other Mesh Agents for the network.

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 Setup Mesh AP with Wireless Connection
The secondary RGW (Mesh Agent) can be connected to the primary RGW (Mesh
Controller) wirelessly as shown in diagram below.

There are two options for mesh pairing using wireless connection:
Option A: Connect through ethernet cable, and remove it after mesh setup is successful
1. Refer to the “Setup Mesh AP with Wired Connection” to complete the mesh
networking.
2. Upon completion of Step 1, disconnect the Ethernet cable, the Mesh Agent
will switch to wireless connection automatically.

Option B: Using WPS button

1. Press the WPS button on the primary RGW for 3 seconds and release the
button, the WPS LED will blink.
2. Press the WPS button on the secondary RGW for 3 seconds and release the
button, the WPS LED will blink.
3. When the WPS LED on both (Mesh Controller and Mesh Agent) devices stop
blinking and is lit (on), the mesh setup is now successful!
4. When the INT indicator on the Mesh Agent is lit and blinking, devices
connected to the Mesh Agent can now access the internet.

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 Login Web Manager and Change Settings
• How to Login and execute password changes
1. Open a web browser and input the following text in address bar:
http://192.168.100.254
2. Input default Username and Password, e.g. user/user
Note: You may also check the label at the bottom of the device for default IP
and username/password if the information above does not work

• How to change password:

1. Click "System Tools" icon
2. Click "User management" menu
3. Enter your old password and new password
4. Click on "Apply/Save" button to submit your change

• How to Change Wi-Fi SSID and Password

1. Click "WLAN" icon
2. Click "2.4G " or “5G” menu
3. Enter your new SSID and new Wi-Fi Key on Basic Setting page.
4. Click on "Save/Apply" button to submit your changes, Wi-Fi configurations of all
routers including mesh units will be changed.

• How to Reset a Router’s Configurations to its Factory Default Settings

1. Power on the RGW.
2. Press and hold the ‘RST’ button at the rear panel of your device for more than 10
seconds using the end of a paper clip or other small object with a narrow tip such
as a pencil, and then release.

Note: Once the RGW is set to Mesh Agent mode, its DHCP server will be disabled and its
default LAN IP may be replaced by a dynamic IP address provided by the Mesh Controller.

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 Troubleshooting

Issue Troubleshooting Tips

Ÿ Log in to the primary RGW’s web UI to make sure its

role is “Controller” and the INT indicator is in blinking.
Ÿ Reset the secondary RGW configurations to Factory
Default by pressing the RST button for 10 seconds.
The secondary RGW Ÿ Move the mesh router closer to the primary RGW
cannot pair with the Ÿ Follow the steps in section “Setup Mesh AP with
primary RGW with
Wireless connection Wireless Connection”
Ÿ If the secondary RGW’s still cannot pair with the primary
RGW, try Ethernet connection first then disconnect the
Ethernet cable and wait for about 30 seconds till WPS
indicator turns blinking to on.

Ÿ Log in to the primary RGW’s web UI to make sure its

role is “Controller” and its INT indicator is in blinking.
Ÿ Reset the secondary RGW’s configurations to
Factory Default by pressing the RESET button for 10
The secondary RGW seconds.
cannot pair with the Ÿ Connect WAN port of the secondary RGW to the primary
primary RGW with
Ethernet connection RGW’s LAN port and wait for about two minutes and the
secondary router shall pair with it automatically and its
INT LED shall be in blinking.
Ÿ If the issue still exists, please contact Astro for further
help.

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 Hazardous Substances Table
Hazardous Substances or element
Part Name
Pb Hg Cd CR(VI) PBB PBDE
Cabinet
assembly

Cable assembly

Power / Adapter

Plastic and
Polymer

Metal part

O: Indicates that content of toxic and hazardous substance in all homogeneousmaterial is less than
the specified limit by Directive2011/65/EU (RoHS)

×: Indicates that content of toxic and hazardous substance in all homogeneous material is higher
than the specified limit by Directive2011/65/EU (RoHS)

This table shows the toxic and hazardous substance in the manufacture of this device,
hazardous substance information is based on information from suppliers as well as internal
inspection. In some components, hazardous substances cannot be replaced with current
technologies, however we are constantly endeavouring to improve the quality of the
product.

Have questions? We’ve got your back.

Get in touch with our Astro Care. Call us +603 9543 1543.

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