Thank you for selecting our quality appliance.

Please be sure to read this user manual

carefully before using. Any question, please contact the professional service for help.

HME030357N
HME030358N
HME030356N

HME030363N
HME030359N

HME030364N
Split AC
BEFORE FIRST USE:
The Split AC contains both Indoor (Part 1) and Outdoor (Part 2)
units, these main unit parts are shipped separately in two boxes.
Start installation only once you have received both part boxes. It
is recommended to have the Split AC professionally installed by
HVAC specialist.

In the event this product malfunctions or customer believes

it is defective, the customer should contact Customer Service
and retain the defective product pending further instructions.
Defective product should be clearly marked or stored where it
cannot be used again by mistake. Failure to retain the product
may impede hOme™’s ability to correct any legitimate problem
and may limit the extent to which hOme™ may provide recourse.
 TABLE OF CONTENTS
Important Safety Instructions 6-9
Operating Instructions 10-22
Cleaning and Maintenance 23-25
Accessories 26
Installation 27-38
Refrigerant Piping Connection 39-41
Air Evacuation 42-43
Electrical Requirements 44
Test Run 45
Impedance Information 46
Troubleshooting 47-49
Warranty 50
Manufacturing Info 50
Warning 50
Contact Us 50
 Congratulations

on bringing home your new appliance!

Don’t forget to register your product at homelabs.com/reg

for updates, coupons, and other relevant information.

Although greatly appreciated, product registration is not

required to activate any warranty.
Important Safety Instructions

Read Safety Precautions Before Operation and Installation

Incorrect installation due to ignoring instructions can cause serious damage or injury. The seriousness of
potential damage or injuries is classified as either a WARNING or CAUTION.

WARNING This symbol indicates the possibility of personnel injury or loss of life.
CAUTION This symbol indicates the possibility of property damage or serious consequences.

WARNING
• This appliance is not intended for use by persons (including children) with reduced physical, sensory
or mental capabilities, or lack of experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person responsible for their safety. Children
should be supervised to ensure that they do not play with the appliance.

WARNINGS FOR PRODUCT USE

• If an abnormal situation arises (like a burning smell), immediately turn off the unit and disconnect
the power. Call your dealer for instructions to avoid electric shock, fire or injury.
• Do not insert fingers, rods or other objects into the air inlet or outlet since the fan may be rotating at
high speeds. This may cause injury.
• Do not use flammable sprays such as hair spray, lacquer or paint near the unit. This may cause fire or
combustion.
• Do not operate the air conditioner in places near or around combustible gases. Emitted gas may
collect around the unit and cause explosion.
• Do not operate your air conditioner in a wet room such as a bathroom or laundry room. Too much
exposure to water can cause short circuit.
• Do not expose your body directly to cool air for a prolonged period of time.
• Do not allow children to play with the air conditioner. Children must be supervised around the unit at
all times.
• If the air conditioner is used together with burners or other heating devices, thoroughly ventilate the
room to avoid oxygen deficiency.
• In certain functional environments, such as kitchens, server rooms, etc., the use of specially designed
air-conditioning units is highly recommended.

CLEANING AND MAINTENANCE WARNINGS

• Turn off the device and disconnect the power before cleaning. Failure to do so can cause electrical shock.
• Do not clean the air conditioner with excessive amounts of water.
• Do not clean the air conditioner with combustible cleaning agents. Combustible cleaning agents can
cause fire or deformation.

CAUTION
• Turn off the air conditioner and disconnect the power if you are not going to use it for a long time.
• Turn off and unplug the unit during storms.
• Make sure that water condensation can drain unhindered from the unit.
• Do not operate the air conditioner with wet hands. This may cause electric shock.
6
Important Safety Instructions

• Do not use this unit for any other purpose than its intended use.
• Do not climb onto or place objects on top of the outdoor unit.
• Do not allow the air conditioner to operate for long periods of time with doors or windows open, or if
the humidity is very high.

ELECTRICAL WARNINGS
• Only use the specified power cord. If the power cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
• Keep the power plug clean. Remove any dust or grime that accumulates on or around the plug. Dirty
plugs can cause fire or electric shock.
• Do not pull power cord to unplug the unit. Hold the plug firmly and pull it from the outlet. Pulling
directly on the cord can damage it, which can lead to fire or electric shock.
• Do not modify the length of the power supply cord or use an extension cord to power the unit. Do
not share the electrical outlet with other appliances. Improper or insufficient power supply can
cause fire or electrical shock.
• The product must be properly grounded at the time of installation, or electrical shock may occur. For all
electrical work, follow all local and national wiring standards, regulations, and the Installation Manual.
• Connect cables tightly, and clamp them securely to prevent external forces from damaging the
terminal. Improper electrical connections can overheat and cause fire, and may also cause shock. All
electrical connections must be made according to the Electrical Connection Diagram located on the
panels of the indoor and outdoor units.
• All wiring must be properly arranged to ensure that the control board cover can close properly. If the
control board cover is not closed properly, it can lead to corrosion and cause the connection points
on the terminal to heat up, catch fire, or cause electrical shock.
• If connecting power to fixed wiring, an all-pole disconnection device which has at least 0.12 inch
clearances in all poles, and have a leakage current that may exceed 10mA, the residual current device
(RCD) having a rated residual operating current not exceeding 30mA, and disconnection must be
incorporated in the fixed wiring in accordance with the wiring rules.

TAKE NOTE OF FUSE SPECIFICATIONS

• The air conditioner’s circuit board (PCB) is designed with a fuse to provide over-current protection.
The specifications of the fuse are printed on the circuit board ,such as: Indoor unit: T3.15AL/250VAC,
T5AL/250VAC, T3.15A/250VAC, T5A/250VAC, etc. Outdoor unit: T20A/250VAC (<=18000Btu/h units),
T30A/250VAC (>18000Btu/h units).

NOTE:
For the units with R32 or R290 refrigerant , only the blast-proof ceramic fuse can be used.

WARNINGS FOR PRODUCT INSTALLATION

• Installation must be performed by an authorized dealer or specialist. Defective installation can cause
water leakage, electrical shock, or fire.
• Installation must be performed according to the installation instructions. Improper installation can
cause water leakage, electrical shock, or fire.
• In North America, installation must be performed in accordance with the requirement of NEC and
CEC by authorized personnel only.

7
Important Safety Instructions

• Contact an authorized service technician for repair or maintenance of this unit. This appliance shall
be installed in accordance with national wiring regulations.
• Only use the included accessories, parts, and specified parts for installation. Using non-standard
parts can cause water leakage, electrical shock, fire, and can cause the unit to fail.
• Install the unit in a firm location that can support the unit’s weight. If the chosen location cannot
support the unit’s weight, or the installation is not done properly, the unit may drop and cause
serious injury and damage.
• Install drainage piping according to the instructions in this manual. Improper drainage may cause
water damage to your home and property.
• For units that have an auxiliary electric heater, do not install the unit within 3 feet of any
combustible materials.
• Do not install the unit in a location that may be exposed to combustible gas leaks. If combustible
gas accumulates around the unit, it may cause fire.
• Do not turn on the power until all work has been completed.
• When moving or relocating the air conditioner, consult experienced service technicians for
disconnection and re-installation of the unit.
• For installing the appliance to its support, read the information for details in “indoor unit installation”
and “outdoor unit installation” sections.

NOTE ABOUT FLUORINATED GASES (NOT APPLICABLE TO THE UNIT USING

R290 REFRIGERANT)
• Installation, service, maintenance and repair of this unit must be performed by a certified technician.
• Product dismantling and recycling must be performed by a certified technician.
• For equipment that contains fluorinated greenhouse gases in quantities of 5 tonnes of CO2
equivalent or more, but of less than 50 tonnes of CO2 equivalent, if the system has a leak- detection
system installed, it must be checked for leaks at least every 24 months.
• When the unit is checked for leaks, proper record-keeping of all checks is strongly recommended.

WARNING FOR USING R32/R290 REFRIGERANT

• When flammable refrigerant are employed, appliance shall be stored in a well -ventilated area where
the room size corresponds to the room area as specific for operation.
For R32 refrigerant models:
Appliance shall be installed, operated and stored in a room with a floor area larger than 4m2
Appliance shall not be installed in an unventilated space, if that space is smaller than 4m2.
For R290 refrigerant models, the minimum room size needed is:
<=9000Btu/h units: 13m2
>9000Btu/h and <=12000Btu/h units: 17m2
>12000Btu/h and <=18000Btu/h units: 26m2
>18000Btu/h and <=24000Btu/h units: 35m2
• Mechanical connectors used indoors shall have a rate of not more than 3g/year at 25% of the maximum
allowable pressure. When mechanical connectors are reused indoors, sealing parts shall be renewed.
When flared joints are reused indoors, the flare part shall be re-fabricated. (UL Standard Requirements)
• When mechanical connectors are reused indoors, sealing parts shall be renewed. When flared joints
are reused indoors, the flare part shall be re-fabricated. (IEC Standard Requirements)

8
Important Safety Instructions

SPECIAL NOTICE

• Disposing of this appliance in the forest or other natural surroundings endangers your health and is bad
for the environment. Hazardous substances may leak into the ground water and enter the food chain.

FCC STATEMENT

The device could comply with the local national regulations. In USA, this device complies with part 15 of
the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired
operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
• Changes or modifications not approved by the party responsible for compliance could void users
authority to operate the equipment.

SAVE THESE INSTRUCTIONS

For Household Use Only

9
Operating Instructions

INDOOR UNIT DISPLAY

Note: Different models have different front panel and display window. Not all the indicators describing
below are available for the air conditioner you purchased. Check the indoor display window of the unit to
know which model you purchased.
Illustrations in this manual are for explanatory purposes. The actual shape of your indoor unit may be
slightly different. The actual shape shall prevail.

Front Panel
Power Cable (Not supplied)

Remote Control
Louver

Display window

Display Code
“ ” when Wireless Control feature is activated (some units) Meanings
“ ” Displays temperature, operation feature and
Error codes:
,When, illuminates
ECO function (some units) is activated, the
gradually one by one as --
-- --set temperature -- ...... in one second interval.
“ ” for 3 seconds when:
• TIMER ON is set (if the unit is OFF, “ ” remains on when TIMER ON is set )
• FRESH, SWING, TURBO, or SILENCE feature is turned on
“ ” for 3 seconds when:
• TIMER OFF is set
• FRESH, SWING, TURBO, or SILENCE feature is turned off
“ ” when anti-cold air feature is turned on
“ ” when defrosting (cooling & heating units)
“ ” when unit is self-cleaning (some units)
“ ” when 46 F heating feature is turned on (some units)

10
Operating Instructions

OPERATING TEMPERATURE

When your air conditioner is used outside of the following temperature ranges, certain safety protection
features may activate and cause the unit to disable.

Inverter Split Type

COOL MODE HEAT MODE DRY MODE

Room 17°C - 32°C 0°C - 30°C 10°C - 32°C
Temperature (62°F - 90°F) (32°F - 86°F) (50°F - 90°F)
0°C - 50°C
(32°F - 122°F)
Outdoor -15°C - 50°C -15°C - 30°C 0°C - 50°C
Temperature (5°F - 122°F) (5°F - 86°F) (32°F - 122°F)
(For models with low temp.
cooling systems.)

FOR OUTDOOR UNITS WITH AUXILIARY ELECTRIC HEATER

When outside temperature is below 0°C (32°F), we strongly recommend keeping the unit plugged in at
all time to ensure smooth ongoing performance.

Fixed-speed Type

COOL MODE HEAT MODE DRY MODE

Room 0°C-30°C
17°C-32°C (62°F-90°F) 10°C-32°C (50°F-90°F)
Temperature (32°F-86°F)
18°C-43°C (64°F-109°F) 11°C-43°C (52°F-109°F)
Outdoor -7°C-43°C (19°F-109°F) -7°C-24°C
Temperature (For models with low-temp (19°F-75°F) 18°C-43°C (64°F-109°F)
cooling systems)

Note: Room relative humidity should be less than 80%. If the air conditioner operates in higher humidity,
the surface of the air conditioner may attract condensation. Set the vertical air flow louver to its maximum
angle (vertically to the floor), and set the air conditioner to HIGH fan mode.

To further optimize the performance of your unit, follow below rules:

• Keep doors and windows closed.
• Limit energy usage by using TIMER ON and TIMER OFF functions.
• Do not block air inlets or outlets.
• Regularly inspect and clean the air filters.

11
Operating Instructions

OTHER FEATURES

1. Auto-Restart
If the unit loses power, it will automatically restart with the prior settings once power has been
restored.
2. Anti-mildew
When turning off the unit from COOL, AUTO (COOL), or DRY mode, the air conditioner will continue
to operate at very low power to dry up condensed water to prevent mildew growth.
3. Louver Angle Memory
When turning on your unit, the louver will automatically resume its former angle.
4. Refrigerant Leakage Detection
The display will show “EC” or “EL0C” or the LEDs will flash (depending on model) automatically
when the unit detects any refrigerant leakage.
5. Sleep Operation
This function is used to decrease energy use while you sleep (and don’t need the same temperature
settings to stay comfortable). This function can only be activated via remote control and is not
available in FAN or DRY mode.
Press the SLEEP button when you are ready to go to sleep. When in COOL mode, the unit will
increase the temperature by 1°C (2°F) after 1 hour, and will increase an additional 1°C (2°F) after
another hour. When in HEAT mode, the unit will decrease the temperature by 1°C (2°F) after 1 hour,
and will decrease an additional 1°C (2°F) after another hour. The sleep feature will stop after 8 hours
and the system will keep running with final situation.

SLEEP Operation

Cool mode(+1 C/2 F) per hour

for the first two hours
Set Keep
temperature 1hr 1hr running
Heat mode(-1 C/2 F) per hour
for the first two hours

Saving energy during sleep

6. Follow Me Operation
If you feel comfortable with the ambient temperature where you are, you can use the remote control to
send a signal to the air conditioner, which will be set to this temperature quickly.
• To activate this feature, press FOLLOW ME button, the remote control displays the ambient
temperature and send signal to the unit every 3 minutes.
• If the indoor unit doesn’t receive the signal for 7 minutes or pressing FOLLOW ME button again, the
Follow me function will terminate.

12
Operating Instructions

SETTING ANGLE OF AIR FLOW

Setting vertical angle of air flow

While the unit is on, use the SWING/DIRECT button on remote control to set the direction (vertical angle)
of air flow. Refer to Remote Control section for details.

Note:
When using COOL or DRY mode, do not set louver at a vertical an angle for long periods of time. This can
cause water to condense on the louver blade, which will drop on your floor or furnishings.
When using COOL or HEAT mode, setting the louver at a vertical an angle can reduce the performance of
the unit due to restricted air flow.

Setting horizontal angle of air flow

The horizontal angle of the airflow must be set manually. Grip the deflector rod (See Fig.B) and manually
adjust it to your preferred direction. For some units, the horizontal angle of the airflow can be set by
remote control. Refer to Remote Control section for details.

Fig.B

Deflector rod

13
Operating Instructions

MANUAL OPERATION (WITHOUT REMOTE)

CAUTION
The manual button is intended for testing purposes and
emergency operation only. Do not use this function unless
the remote control is lost and it is absolutely necessary to
operate the unit. To restore to regular operation, use the
remote control to activate the unit. Turn off the unit before
any manual operation.

To operate the unit manually:

1. Open the front panel of the indoor unit.
Ra
2. Locate the MANUAL CONTROL button on the right- ng
hand side of the unit. e
3. Press the MANUAL CONTROL button once to activate
FORCED AUTO mode.
4. Press the MANUAL CONTROL button again to activate
FORCED COOLING mode.
5. Press the MANUAL CONTROL button a
third time to turn the unit off.
6. Close the front panel.

Note: Do not move the louver by hand.

This will cause the louver to become out of
synchronization. If this occurs, turn off the
unit and unplug it for a few seconds, then
restart the unit. This will reset the louver.

CAUTION
Do not put your fingers in or near the blower
and suction side of the unit. The high-speed
fan inside the unit may cause injury. Manual control
button

14
Operating Instructions

REMOTE CONTROL

Note:
• Buttons design is based on typical model and might be slightly
different from the actual one you purchased, the actual type shall
prevail.
• All the functions described are accomplished by the unit. If
the unit has not a feature, there is no corresponding operation
happens when pressing the relative button on the remote control.
7 • When there are wide differences between “Remote control
Illustration” and “USER’S MANUAL” on function description, the
1 8
description of “ USER’S MANUAL” shall prevail.
2 9
1. ON/OFF Button
3 10
11 This button turns the air conditioner ON and OFF.
4
12 2. MODE Button
5 13
Press this button to switch the air conditioner mode in a sequence of
6 14 following:
AUTO COOL DRY HEAT FAN

Note: Do not select Heat mode if the machine you purchased is cooling-
only type. Heat mode is not supported by the cooling-only appliance.
3. FAN Button
Press this button to select the fan speed in below sequence:
Auto Low Med High

4. Sleep Button
Activate/Disable sleep function. It can maintain the most comfortable
temperature and save energy. This function is available on COOL, HEAT
or AUTO mode only .
For details, see Sleep Operation in “Other Features” section on Page 12.
Note: Press MODE, FAN or ON/OFF button can exit the SLEEP mode.
5. TURBO Button
Activate/Disable Turbo function. Turbo function enables the unit to
reach the preset temperature at cooling or heating operation in the
shortest time (if the indoor unit does not support this function, there
is no corresponding operation happens when pressing this button.).
6. SELF CLEAN Button
Activate/Disable Self Clean function. Under SELF CLEAN mode, the air
conditioner will automatically clean and dry the evaporator and keep it
as fresh for the next operation.
7. TEMP Button
Each time you push this button, the indoor temperature increases by
1°F. The highest temperature can be set is 86°F.

15
Operating Instructions

TEMP Button
Each time you push this button, the indoor temperature decreases by
1°F. The lowest temperature can be set is 62°F.
Note:
• Temperature control is not available in Fan mode.
• Press and hold both UP and DOWN buttons for 3 seconds to
switch between °C & °F temperature system.
8. SILENCE/FP Button
7
• When the Silence function is activated, the unit will reduce the
1 8 noise to the lowest level and create a quiet and comfortable
room. Due to low frequency operation of compressor, it may result
2 9 in insufficient cooling and heating capacity. Press SILENCE/FP
button to activate/disable SILENCE function.
3 10
• FP is short for Freezing Protection. In HEAT mode, the preset
11
4 temperature of the air conditioner can be as lower as 46°F,
12
FP keeps the room temperature steady at 46°F and prevents
5 13 household things from freezing if it is unoccupied for a long time
6 14 in winter. To activate/disable FP function, press and hold SILENCE/
FP button for more than 2 seconds. To exit FP function, press
ON/OFF, SLEEP, SILENCE/FP, MODE, FAN, TEMP or TEMP
button.
9. TIMER ON Button
Press this button to initiate the auto-on time sequence. Each press
will increase the auto-timed setting in 30 minutes increments. When
the setting time displays 10.0, each press will increase the auto¬timed
setting 60 minutes increments. To cancel the auto-timed program,
simply adjust the auto-on time to 0.0.
10. TIMER OFF Button
Press this button to initiate the auto-off time sequence. Each press
will increase the auto-timed setting in 30 minutes increments. When
the setting time displays 10.0, each press will increase the auto-timed
setting 60 minutes increments. To cancel the auto-timed program,
simply adjust the auto-off time to 0.0
11. SWING Button
Press to start or stop swinging the horizontal louver.
12. DIRECT Button
Press to adjust the vertical airflow direction of the unit.
13. FOLLOW ME Button
Press this button to activate the Follow Me feature, for details, refer to
Follow Me operation in “Other Features” section on Page 12.
14. LED Button
Press to turn on or turn off the unit display.

16
Operating Instructions

Indicators on LCD

Mode display

AUTO COOL DRY HEAT FAN

Displayed when remote controller is ON.

Battery display (low battery warning).

Displayed when TIMER ON time is set.

Displayed when TIMER OFF time is set.
Show set temperature or room temperature, or time
under TIMER setting.

Displayed in Sleep Mode operation.

Indicated that the air conditioner is operating in Follow
me mode.
Not available for this unit
Not available for this unit

Fan speed indications

Low speed

Medium speed

High speed

Auto fan speed

Note:
All indicators shown in the figure are for the purpose of
clear presentation. But during the actual operation only the
relative functional signs are shown on the display.

17
Operating Instructions

How to use the buttons

Auto operation
Ensure the unit is plugged in and power is available. The OPERATION
indicator on the display panel of the indoor unit starts flashing.
1. Press the MODE button and select Auto.
2. Press TEMP or button to set the desired temperature. The
temperature can be set within a range of 62°F~86°F in 1°F increments.
2
3. Press the ON/OFF button to start the air conditioner.
3 ON/OFF SILENCE
FP

1 MODE TIMER
ON
Note:
TEMP
TIMER
- In Auto mode, the air conditioner can logically choose the mode of
FAN OFF
Cooling, Fan, and Heating by sensing the difference between the actual
SLEEP SWING DIRECT
ambient room temperature and the set temperature.
TURBO SELF
CLEAN
LED FOLLOW
ME - In Auto mode, you can not switch the fan speed. It has already been
automatically controlled.
- If Auto mode is not comfortable for you, select other mode as your
desire.

Cooling /Heating/Fan operation

Ensure the unit is plugged in and power is available.
1. Press the MODE button to select COOL, HEAT (cooling & heating
models only) or FAN mode.
2. Press the TEMP or buttons to set the desired temperature.
2 The temperature can be set within a range of 62°F~86°F in 1°F
increments.
4 ON/OFF SILENCE
FP 3. Press the FAN button to select the fan speed: Auto, Low, Med, or
1 MODE TIMER High.
ON
TEMP
4. Press the ON/OFF button to start the air conditioner.
3 FAN
TIMER
OFF

SLEEP SWING DIRECT

Note:
TURBO SELF LED FOLLOW
CLEAN ME In FAN mode, the setting temperature is not displayed on the remote
control and you can not control the room temperature either. In this case,
only step 1, 3 and 4 need to be performed.

Dehumidifying operation
Ensure the unit is plugged in and power is available. The OPERATION
indicator on the display panel of the indoor unit starts flashing.
1. Press the MODE button to select DRY mode.
2 2. Press the TEMP or buttons to set the desired temperature.
The temperature can be set within a range of 62°F~86°F in 1 °F
3 ON/OFF SILENCE
FP increments.
1 MODE TIMER
ON 3. Press the ON/OFF button to start the air conditioner.
TEMP
TIMER
FAN OFF
Note:
SLEEP SWING DIRECT

TURBO SELF LED FOLLOW

In Dehumidifying mode, you can not switch fan speed. The fan speed is
automatically controlled.
CLEAN ME

18
Operating Instructions

Timer operation
Press the TIMER ON button to set the auto-on time of the unit.
Press the TIMER OFF button to set the auto-off time of the unit.

To set the Auto-on time.

1. Press the TIMER ON button. The remote control shows
TIMER ON, the last Auto-on setting time and the signal “H”
will be shown on the LCD display area. Now it is ready to
reset the Auto-on time to START the operation.
2. Press the TIMER ON button again to set desired Auto-on
time. Each time you press the button, the time increases
by half an hour between 0 and 10 hours and by one hour
ON/OFF SILENCE between 10 and 24 hours.
FP
3. After setting the TIMER ON. There will be a one second delay
MODE TIMER before the remote control transmits the signal to the air
ON 1 conditioner. Then, after approximately another 2 seconds, the
TEMP
signal “h” will disappear and the set temperature will resume
FAN
TIMER
OFF
2 on the LCD display.

SLEEP SWING DIRECT

To set the Auto-off time.
TURBO SELF LED FOLLOW
CLEAN ME 1. Press the TIMER OFF button. The remote control shows
TIMER OFF, the last Auto-off setting time and the signal “H”
will be shown on the LCD display area. Now it is ready to
reset the Auto-off time to stop the operation.
2. Press the TIMER OFF button again to set desired Auto-off
time. Each time you press the button, the time increases
by half an hour between 0 and 10 hours and by one hour
between 10 and 24 hours.
3. After setting the TIMER OFF. There will be a one second
delay before the remote control transmits the signal to the
air conditioner. Then, after approximately another 2 seconds,
the signal “H “ will disappear and the set temperature will
resume on the LCD display.

CAUTION
• When you select the timer operation, the remote control
automatically transmits the timer signal to the indoor unit
for the specified time. Therefore, keep the remote control in
a location where it can transmit the signal to the indoor unit
properly.
• The effective operation time set by the remote control for
the timer function is limited to the following settings: 0.5, 1.0,
1.5, 2.0, 2.5, 3.0, 3.5, 4.0, 4.5, 5.0, 5.5, 6.0, 6.5, 7.0, 7.5, 8.0, 8.5,
9.0, 9.5, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23 and 24
hours.

19
Operating Instructions

Example of timer setting

TIMER ON (Auto-on Operation)
The TIMER ON feature is useful when you want the unit to turn
on automatically before you return home. The air conditioner will
automatically start operating at the set time.

Start
Example:

Off To start the air conditioner in 6 hours.

1. Press TIMER ON button, the last set auto-on time and a “h” will
show on the display area.
Set 6 hours later
2. Press TIMER ON button repeatedly until “6.0h” is displayed on the
TIMER ON display of the remote control.
3. Wait for 3 seconds and the digital display area will show the
temperature again. The “TIMER ON” indicator remains on and this
function is activated.

TIMER OFF (Auto-off Operation)

The TIMER OFF feature is useful when you want the unit to turn
off automatically after you go to bed. The air conditioner will stop
automatically at the set time.

Example:

Stop To stop the air conditioner in 10 hours.

On 1. Press TIMER OFF button, the last set auto-off time and a “h” will
show on the display area.
Set 10 hours later 2. Press TIMER OFF button repeatedly until “10h” is displayed on the
TIMER OFF display of the remote control.
3. Wait for 3 seconds and the digital display area will show the
temperature again. The “TIMER OFF” indicator remains on and this
function is activated.

20
Operating Instructions

COMBINED TIMER (Setting both ON and OFF timers

simultaneously)

• TIMER OFF - TIMER ON

(On — Stop — Start operation)
This feature is useful when you want to stop the air conditioner
after you go to bed, and start it again in the morning when you
wake up or when you return home.

Start Example:
Stop
On To stop the air conditioner 2 hours after setting and start it again
10 hours after setting.
Set 2 hours later 10 hours later
after setting after setting 1. Press the TIMER OFF button.
2. Press the TIMER OFF button repeatedly until “2.0H” is
displayed on the TIMER OFF display.
3. Press the TIMER ON button.
4. Press the TIMER ON button repeatedly until “10H” is displayed
on the TIMER ON display .
5. Wait for 3 seconds and the digital display area will show the
temperature again. The “TIMER ON OFF” indicator remains on and
this function is activated.

• TIMER ON - TIMER OFF

(Off — Start — Stop operation)
This feature is useful when you want to start the air conditioner
before you wake up and stop it after you leave the house.

Start Example:
Off Stop To start the air conditioner 2 hours after setting, and stop it 5
hours after setting.
Set
1. Press TIMER ON button.
2 hours later 5 hours later
after setting after setting 2. Press TIMER ON button repeatedly until “2.0H” is displayed on
the TIMER ON display.
3. Press TIMER OFF button.
4. Press TIMER OFF button repeatedly until “5.0H” is displayed on
the TIMER OFF display .
5. Wait for 3 seconds and the digital display area will show the
temperature again. The “TIMER ON OFF” indicator remains on and
this function is activated.

21
Operating Instructions

Handling the remote control

Location of the remote control
• Use the remote control within a distance of 26ft from the appliance,
pointing it towards the receiver of the appliance. Reception is
confirmed by a beep.
26ft
CAUTION
• The air conditioner will not operate if curtains, doors or other
D IR
EC
SW

T
IN
G
MO
DE

TE
MP
SH
OR
TC
UT
materials block the signals from the remote control to the indoor unit.
• Prevent any liquid from falling into the remote control. Do not expose
TIM S P FA N
EE
S O N ER D
FR LE E
ES P
H
TIM
S E TU O FFE R
LF R B
C LE O
AN
FO LE
LLO D
W
RE ME
SE
T
LO

the remote control to direct sunlight or heat.

CK

• If the infrared signal receiver on the indoor unit is exposed to direct

sunlight, the air conditioner may not function properly. Use curtains to
prevent the sunlight from falling on the receiver.
• If other electrical appliances react to the remote control, either move
these appliances or consult your local dealer.
• Do not drop the remote control. Handle with care.
• Do not place heavy objects on the remote control, or step on it.

Replacing batteries
The following cases signify exhausted batteries. Replace old batteries with
new ones.
• Receiving beep is not emitted when a signal is transmitted.
• The power indicator fades away.

The remote control is powered by two dry batteries (R03/LR03X2) housed

in the back rear part and protected by a cover.
(1) Remove the cover in the rear part of the remote control.
(2) Remove the old batteries and insert the new batteries, placing the (+)
and (-) ends correctly.
(3) Install the cover back on.
Note:
When the batteries are removed, the remote control erases all programming.
After inserting new batteries, the remote control must be reprogrammed.
CAUTION
• Do not mix old and new batteries or batteries of different types.
• Do not leave the batteries in the remote control if they are not going
to be used for 2 or 3 months.
• Do not dispose batteries as unsorted municipal waste. It is necessary to
collect such waste separately for special treatment.

22
Cleaning and Maintenance

CLEANING YOUR INDOOR UNIT

WARNING - BEFORE CLEANING OR MAINTENANCE

Always turn off your air conditioner system and disconnect its power supply before cleaning or
maintenance.

CAUTION
Only use a soft and dry cloth to wipe the unit clean. If the unit is very dirty, you can use a cloth soaked in
warm water to wipe it clean.
• Do not use chemicals or chemically treated cloths to clean the unit.
• Do not use benzene, paint thinner, polishing powder or other solvents to clean the unit. These can
cause the plastic surface to crack or deform.
• Do not use water hotter than 40°C (104°F) to clean the front panel. This can deform and discolor the panel.

CLEANING YOUR AIR FILTER

A clogged air conditioner can reduce the cooling efficiency of the
appliance and harm your health. Make sure to clean the air filter
every two weeks.

1. Lift the front panel of the indoor unit.

2. First press the tab on the end of filter to loosen the buckle,
lift it up, then pull it towards yourself.
3. Pull the filter out.
4. Unclip the small air freshening filter (not supplied) from the Filter Tab
larger filter. Clean it with a hand-held vacuum.
5. Clean this air freshening filter with a hand-held vacuum.
Clean the large air filter with warm, soapy water. Be sure to
use mild detergent.
6. Rinse the filter with fresh water, then shake off excess water.
7. Dry the filter in a cool and dry place. Do not expose it to
direct sunlight.
8. Install the air freshening filter to the larger filter, then slide
it into the indoor unit.
9. Close the front panel of the indoor unit.

CAUTION
Do not touch the air freshening (Plasma) filter for at least 10
minutes after turning off the unit. Remove air freshening filter (Not supplied)
from back of the larger filter
CAUTION
• Before changing or cleaning the filter, turn off the unit and
disconnect its power supply firstly.
• When removing filter, do not touch the metal parts in the
unit. The sharp metal edges can hurt you.
• Do not use water to clean the inside of the indoor unit. This
can cause electrical shock.
• Do not expose the filter to direct sunlight when drying. This
can shrink the filter.

23
Cleaning and Maintenance

AIR FILTER REMINDERS (OPTIONAL)

Air Filter Cleaning Reminder

After 240 hours of use, the display window on the indoor unit will flash “CL.” This is a reminder to clean
your filter. After 15 seconds, the unit will revert to its previous display..
To reset the reminder, press the LED button on your remote control for 4 times, or press the MANUAL
CONTROL button for 3 times. If you don’t reset the reminder, the “CL” indicator will flash again when you
restart the unit.

Air Filter Replacement Reminder

After 2,880 hours of use, the display window on the indoor unit will flash “nF.” This is a reminder to replace
your filter. After 15 seconds, the unit will revert to its previous display.
To reset the reminder, press the LED button on your remote control for 4 times, or press the MANUAL
CONTROL button for 3 times. If you don’t reset the reminder, the “nF” indicator will flash again when you
restart the unit.

CAUTION
• Any maintenance and cleaning of the outdoor unit should be performed by an authorized dealer or a
licensed service provider.
• Any repairs of the unit should be performed by an authorized dealer or a licensed service provider.

MAINTENANCE – LONG PERIODS OF NON-USE

If you plan to not use your air conditioner for an extended period of time, take the following steps:

Turn on FAN function until

Clean all filters
unit dries out completely

Turn off the unit and Remove batteries

disconnect the power from remote control

24
Cleaning and Maintenance

PRE-SEASON INSPECTION (MAINTENANCE)

After long periods of non-use, or before periods of frequent use, take the following steps:

Check for damaged wires Clean all filters

Check for leaks Replace batteries

Make sure nothing is blocking air inlets and outlets

SAFETY PRECAUTIONS
If ANY of the following conditions occurs, turn off your unit immediately!
• The power cord is damaged or abnormally warm.
• You smell a burning odor.
• The unit emits loud or abnormal sounds.
• A power fuse blows or the circuit breaker frequently shuts down.
• Water or other objects fall into or out of the unit.

CAUTION
DO NOT ATTEMPT TO FIX THESE YOURSELF! CONTACT AN AUTHORIZED SERVICE PROVIDER IMMEDIATELY!

25
Accessories

The air conditioning system comes with the following accessories. Use all of the installation parts and
accessories to install the air conditioner. Improper installation may result in water leakage, electrical shock
or fire, or cause the equipment to fail.
The items not included with the air conditioner must be purchased separately.

Name of Name of
Q‘ty(pc) Shape Q‘ty(pc) Shape
Accessories Accessories

Manual 2~3 Remote controller 1

Drain joint
(for cooling & 1 Battery 2
heating models)

Seal
5m connection
(for cooling & 1 1
wire
heating models)

Mounting plate 1 5m drain pipe 1

5-8 5-8
Mounting plate
Anchor (depending (depending
fixing screw
on models) on models)

Name Shape Quantity(PC)

Connecting pipe Liquid side Φ6.35(1/4in)
assembly
Φ9.52(3/8in)

Gas side Φ9.52(3/8in)

1
Φ12.7(1/2in)

Φ16(5/8in)

Φ19(3/4in)

Magnetic ring and belt 1 2 3

(Not supplied. You

must purchase them
separately. Consult
the dealer about the Pass the belt through the 1
proper pipe size of the hole of the Magnetic ring to
unit you purchased). fix it on the cable (Refer to
the wiring diagram to install
it on the connective cable. )

26
Installation

The Split AC contains both Indoor (Part 1) and Outdoor (Part 2) units, these main unit parts are shipped
separately in two boxes. Start installation only once you have received both part boxes. It is recommended
to have the Split AC professionally installed by HVAC specialist.

INSTALLATION SUMMARY - INDOOR UNIT

1 15cm (5.9in) 2 3
12cm 12cm
(4.75in) (4.75in)

2.3m (90.55in)

Select Installation Location Determine Wall Hole Position Attach Mounting Plate

44 5 6

Drill Wall Hole

Connect Piping Connect Wiring
(not applicable for some
locations in the US )

7 8

Wrap Piping and Cable

Prepare Drain Hose (not applicable for some locations in the US )

9 STEP 8

Mount Indoor Unit

27
Installation

UNIT PARTS

Note:
• The installation must be performed in accordance with the requirements of local and national
standards.
• The installation may be slightly different in different areas.

1
1

3
Air-break switch
2
2 3
4
4
6
5 6
5
7 7
8 8
9 10

11 11

(1) (2)

1 Wall Mounting Plate 5 Functional Filter (On Back of 9 Remote Controller

Main Filter - Not supplied)
2 Front Panel 10 Remote controller
6 Drainage Pipe Holder (Not supplied)
3 Power Cable
(Not supplied) 7 Signal Cable 11 Outdoor Unit Power
Cable (Not supplied)
4 Louver 8 Refrigerant Piping

Note: Illustrations in this manual are for explanatory purposes. The actual shape of your indoor unit may
be slightly different. The actual shape shall prevail.

28
Installation

INDOOR UNIT INSTALLATION

PRIOR TO INSTALLATION Refer to the following diagram to ensure proper

distance from walls and ceiling:
Before installing the indoor unit, refer to the label
on the product box to make sure that the model 5.9in or more
number of the indoor unit matches the model
number of the outdoor unit.

4.75in 4.75in
Step 1: Select installation location or more or more
Before installing the indoor unit, you must
choose an appropriate location. The following are
standards that will help you choose an appropriate
location for the unit.
90.55in or more
Proper installation locations meet the following
standards:
• Good air circulation Step 2: Attach mounting plate to wall
• Convenient drainage The mounting plate is the device on which you will
Noise from the unit will not disturb other mount the indoor unit.
people • Take out the mounting plate at the back of the
• Firm and solid—the location will not vibrate indoor unit.
• Strong enough to support the weight of the unit
• A location at least one meter from all other
electrical devices (e.g., TV, radio, computer)

DO NOT install unit in the following locations:

• Near any source of heat, steam, or combustible
gas
• Near flammable items such as curtains or
clothing
• Near any obstacle that might block air • Secure the mounting plate to the wall with
circulation the screws provided. Make sure that mounting
plate is flat against the wall.
• Near the doorway
• In a location subject to direct sunlight
Note: If the wall is made of brick, concrete, or
similar material, drill 0.2in-diameter holes in the
NOTE ABOUT WALL HOLE wall and insert the sleeve anchors provided. Then
secure the mounting plate to the wall by tightening
If there is no fixed refrigerant piping: the screws directly into the clip anchors.
While choosing a location, be aware that you
should leave ample room for a wall hole (see
Drill wall hole for connective piping step) for the
signal cable and refrigerant piping that connect
the indoor and outdoor units. The default position
for all piping is the right side of the indoor unit
(while facing the unit). However, the unit can
accommodate piping to both the left and right.

29
Installation

Step 3: Drill wall hole for connective piping Correct orientation of Mounting Plate
1. Determine the location of the wall hole based
on the position of the mounting plate. Refer to
the Mounting Plate Dimensions.
2. Use a 2.5 inches or 3.54 inches (depending on
models ) core drill to drill a hole in the wall.
Make sure that the hole is drilled at a slight
downward angle, so that the outdoor end of
the hole is lower than the indoor end by about
0.2 to 0.275 inches. This will ensure proper
water drainage.
3. Place the protective wall cuff in the hole. This
protects the edges of the hole and will help
seal it when you finish the installation process.
Type A Type B
CAUTION 15.8in

When drilling the wall hole, make sure to avoid 5.8in 9.3in
wires, plumbing, and other sensitive components.

1.5in
1.5in
Indoor unit
11.2in outline

Wall

1.85in
1.85in

Indoor Outdoor Left rear wall

Right rear wall
hole 2.5in hole 2.5in
1.7in 4.1in 5.1in 4.2in

28in

Model A

16.2in
9.1in 9.7in
0.2-0.275in

1.5in
1.5in

Indoor unit
outline
11.2in

1.85in
1.85in

Right rear wall

Left rear wall hole 2.5in
hole 2.5in 1.7in 7.3in 5.5in 4.2in

Fig.3.2 31.7in

Model B
MOUNTING PLATE DIMENSIONS
18in
Different models have different mounting plates. 11.2in 9.57in
For the different customization requirements,
1.4in
1.4in

the shape of the mounting plate may be slightly Indoor unit

11.88in

outline
different. But the installation dimensions are the
same for the same size of indoor unit. See Type A
1.85in
1.85in

Left rear wall

and Type B for example: hole 2.5in 1.7in 9.5in 5.6in 3.9in
Right rear wall
hole 2.5in
37.7in

Model C

22in
10.4in 13.5in
2.16in
2.16in
12.79in

1.77in 1.77in
Note: When the gas side connective pipe is
1.85in
1.85in

Φ 5/8in or more, the wall hole should be 3.54in. Left rear wall
hole 2.5in 8.6in 11.8in
Right rear wall
hole 2.5in
40.85in

Model D

30
Installation

Step 4: Prepare the refrigerant piping Step 5: Connect the drain hose
The refrigerant piping is inside an insulating sleeve By default, the drain hose is attached to the left-
attached to the back of the unit. You must prepare hand side of unit (when you’re facing the back
the piping before passing it through the hole in the of the unit). However, it can also be attached to
wall. the right-hand side. To ensure proper drainage,
attach the drain hose on the same side that your
1. Based on the position of the wall hole relative
refrigerant piping exits the unit. Attach drain hose
to the mounting plate, choose the side from
extension (purchased separately) to the end of
which the piping will exit the unit.
drain hose.
2. If the wall hole is behind the unit, keep the
knock-out panel in place. If the wall hole is • Wrap the connection point firmly with Teflon
to the side of the indoor unit, remove the tape to ensure a good seal and to prevent leaks.
plastic knock-out panel from that side of the • For the portion of the drain hose that will
unit. This will create a slot through which your remain indoors, wrap it with foam pipe
piping can exit the unit. Use needle nose pliers insulation to prevent condensation.
if the plastic panel is too difficult to remove • Remove the air filter and pour a small amount
by hand. of water into the drain pan to make sure that
water flows from the unit smoothly.

NOTE ON DRAIN HOSE PLACEMENT

Make sure to arrange the drain hose according to
the following figures.

Knock-out Panel

3. If existing connective piping is already

embedded in the wall, proceed directly to
the Connect Drain Hose step. If there is no
embedded piping, connect the indoor unit’s
refrigerant piping to the connective piping that
will join the indoor and outdoor units. Refer to CORRECT NOT CORRECT
the Refrigerant Piping Connection section of
this manual for detailed instructions. Make sure there are no Kinks in the drain
kinks or dent in drain hose hose will create
to ensure proper drainage. water traps.
NOTE ON PIPING ANGLE
Refrigerant piping can exit the indoor unit from four
different angles: Left-hand side, right-hand side,
left rear and right rear.

NOT CORRECT NOT CORRECT

Kinks in the drain Do not place the
hose will create end of the drain
water traps. hose in water or
in containers that
CAUTION collect water. This
Be extremely careful not to dent or damage the will prevent proper
piping while bending them away from the unit. drainage.
Any dents in the piping will affect the unit’s
performance.

31
Installation

PLUG THE UNUSED DRAIN HOLE 11. If the unit has an auxiliary electric heater, it
must be installed at least 40 inches away from
To prevent unwanted leaks you any combustible materials.
must plug the unused drain hole
12. To avoid getting an electric shock, never touch
with the rubber plug provided.
the electrical components soon after the
power supply has been turned off. After turning
off the power, always wait 10 minutes or more
before you touch the electrical components.
BEFORE PERFORMING ANY ELECTRICAL WORK,
READ THESE REGULATIONS: WARNING
1. All wiring must comply with local & national BEFORE PERFORMING ANY ELECTRICAL OR WIRING
electrical codes and regulations and must be WORK, TURN OFF THE MAIN POWER TO THE
installed by a licensed electrician. SYSTEM.
2. All electrical connections must be made
according to the Electrical Connection Diagram
located on the panels of the indoor and
outdoor units. Step 6: Connect the signal cable
3. If there is a serious safety issue with the The signal cable enables communication between
power supply, stop work immediately. Explain the indoor and outdoor units. You must choose the
your reasoning to the client, and refuse to right cable size before preparing it for connection.
install the unit until the safety issue is properly
resolved.
Cable Types
4. Power voltage should be within 90-110% of
rated voltage. Insufficient power supply can • Indoor Power Cable (if applicable): H05VV-F or
cause malfunction, electrical shock, or fire. H05V2V2-F
5. If connecting power to fixed wiring, install a • Outdoor Power Cable: H07RN-F
surge protector and main power switch with a • Signal Cable: H07RN-F
capacity of 1.5 times the maximum current of
the unit.
6. If connecting power to fixed wiring, a switch Minimum Cross-Sectional Area of Power and Signal
or circuit breaker that disconnects all poles Cables (For reference)
and has a contact separation of at least 1/8in
must be incorporated in the fixed wiring. The Rated Current of Nominal Cross-
qualified technician must use an approved Appliance (A) Sectional Area (mm²)
circuit breaker or switch.
> 3 and ≤ 6 0.75
7. Only connect the unit to an individual branch
circuit outlet. Do not connect another > 6 and ≤ 10 1
appliance to that outlet.
8. Make sure to properly ground the air > 10 and ≤ 16 1.5
conditioner. > 16 and ≤ 25 2.5
9. Every wire must be firmly connected. Loose
wiring can cause the terminal to overheat, > 25 and ≤ 32 4
resulting in product malfunction and possible
fire. > 32 and ≤ 40 6
10. Do not let wires touch or rest against
refrigerant tubing, compressor, or any moving
parts within the unit.

32
Installation

Choose the right cable size

The size of the power supply cable, signal cable, 8. Replace the wire cover on the front of the unit
fuse, and switch needed is determined by the and the plastic panel on the back.
maximum current of the unit. The maximum
current is indicated on the nameplate located on
NOTE ABOUT WIRING
the side panel of the unit. Refer to this nameplate
to choose the right cable, fuse, or switch. THE WIRING CONNECTION PROCESS MAY DIFFER
1. Open the front panel of the indoor unit. SLIGHTLY BETWEEN UNITS AND REGIONS.
2. Using a screwdriver to open the wire box cover
on the right side of the unit. This will reveal
the terminal block. Step 7: Wrap piping and cables
Before passing the piping, drain hose, and the
signal cable through the wall hole, you must bundle
them together to save space, to protect them and
Terminal block insulate them (Not applicable in North America).
Wire cover
1. Bundle the drain hose, refrigerant pipes, and
signal cable as shown below:
Indoor Unit
Screw
Cable clamp

Space behind unit

Refrigerant piping
WARNING Insulation tape
ALL WIRING MUST BE PERFORMED STRICTLY Signal wire Drain hose
IN ACCORDANCE WITH THE WIRING DIAGRAM
LOCATED ON THE BACK OF THE INDOOR UNIT’S
FRONT PANEL.
DRAIN HOSE MUST BE ON BOTTOM
3. Unscrew the cable clamp below the terminal
block and place it to the side. Make sure that the drain hose is at the bottom of
the bundle. Putting the drain hose at the top of the
4. Facing the back of the unit, remove the plastic bundle can cause the drain pan to overflow and
panel on the bottom left-hand side.
cause fire or water damage.
5. Feed the signal wire through the slot, from the
back of the unit to the front.
6. Facing the front of the unit, connect the wire DO NOT INTERTWINE SIGNAL CABLE WITH OTHER
according to the indoor unit’s wiring diagram, WIRES
connect the u-lug and firmly screw each wire
to its corresponding terminal. While bundling these items together, do not
intertwine or cross the signal cable with any other
wiring.
CAUTION
2. Use adhesive vinyl tape to attach the drain
DO NOT MIX UP LIVE AND NULL WIRES, this is hose to the underside of the refrigerant pipes.
dangerous, and can cause the air conditioning unit
3. Use insulation tape to wrap the signal wire,
to malfunction.
refrigerant pipes, and drain hose tightly
7. After checking to make sure every connection together. Double-check that all items are
is secure, use the cable clamp to fasten the bundled.
signal cable to the unit. Screw the cable clamp
down tightly.

33
Installation

DO NOT WRAP ENDS OF PIPING

When wrapping the bundle, keep the ends of the 3. Connect drain hose and refrigerant piping
piping unwrapped. You need to access them to (refer to Refrigerant Piping Connection section
test for leaks at the end of the installation process of this manual for instructions).
(refer to Electrical Checks and Leak Checks section 4. Keep pipe connection point exposed to
of this manual). perform the leak test (refer to Electrical
Checks and Leak Checks section of this
manual).
Step 8: Mount indoor unit 5. After the leak test, wrap the connection point
If you install new connective piping to the outdoor with insulation tape.
unit, take the following steps: 6. Remove the bracket or wedge that is propping
up the unit.
1. If you have already passed the refrigerant 7. Using even pressure, push down on the
piping through the hole in the wall, proceed to bottom half of the unit. Keep pushing down
below Step 4. until the unit snaps onto the hooks along the
2. Otherwise, double-check that the ends of the bottom of the mounting plate.
refrigerant pipes are sealed to prevent dirt or
foreign materials from entering the pipes.
UNIT IS ADJUSTABLE
3. Slowly pass the wrapped bundle of refrigerant
pipes, drain hose, and signal wire through the Keep in mind that the hooks on the mounting
hole in the wall. plate are smaller than the holes on the back of
4. Hook the top of the indoor unit on the upper the unit. If you don’t have ample room to connect
hook of the mounting plate. embedded pipes to the indoor unit, the unit can be
5. Check that unit is hooked firmly on mounting adjusted left or right by about 1.25-1.95in depending
plate by applying slight pressure to the left on the model.
and right-hand sides of the unit. The unit
should not jiggle or shift.
6. Using even pressure, push down on the 1.2-1.95in 1.2-1.95in
bottom half of the unit. Keep pushing down
until the unit snaps onto the hooks along the
bottom of the mounting plate. Move to left or right
7. Again, check that the unit is firmly mounted
by applying slight pressure to the left and the
right-hand sides of the unit.

If the refrigerant piping is already embedded in the

wall, take the following steps:
1. Hook the top of the indoor unit on the upper
hook of the mounting plate.
2. Use a bracket or wedge to prop up the unit,
giving you enough room to connect the
refrigerant piping, signal cable, and drain hose.

Wedge
30°

34
Installation

OUTDOOR UNIT INSTALLATION DO NOT install unit in the following locations:

• Near an obstacle that will block air inlets and
Install the unit by following local codes and
outlets
regulations. There may be slightly differences
between different regions. • Near a public street, crowded areas, or where
noise from the unit will disturb others
• Near animals or plants that will be harmed by
2 4 i n a b o ve

hot air discharge

ll • Near any source of combustible gas
wa
ck
ba • In a location that is exposed to large amounts
m
fro
in of dust
12
12in
on le • In a location exposed to a excessive amounts
ft
of salty air

24in SPECIAL CONSIDERATIONS FOR EXTREME

on rig
ht
WEATHER
nt
fro • If the unit is exposed to heavy wind:
in
in
79
Install unit so that air outlet fan is at a 90° angle
to the direction of the wind. If needed, build
a barrier in front of the unit to protect it from
extremely heavy winds. See Figures below.
Step 1: Select installation location
Before installing the outdoor unit, you must Strong wind
choose an appropriate location. The following are
standards that will help you choose an appropriate Wind Baffle
location for the unit. Strong
wind

Proper installation locations meet the following

standards: Strong wind
• Meets all spatial requirements shown in
Installation Space Requirements above.
• If the unit is frequently exposed to heavy rain
• Good air circulation and ventilation or snow:
• Firm and solid—the location can support the Build a shelter above the unit to protect it from
unit and will not vibrate the rain or snow. Be careful not to obstruct the
• Noise from the unit will not disturb others air flow around the unit.
• Protected from prolonged periods of direct
sunlight or rain • If the unit is frequently exposed to salty air
(seaside):
• Where snowfall is anticipated, raise the unit
above the base pad to prevent ice buildup and Use outdoor unit that is specially designed to
coil damage. Mount the unit high enough to be resist corrosion.
above the average accumulated area snowfall.
The minimum height must be 18 inches.

35
Installation

Step 2: Install the drain joint (Heat pump Step 3: Anchor outdoor unit
unit only) The outdoor unit can be anchored to the ground or
Before bolting the outdoor unit in place, you must to a wall-mounted bracket with bolt (M10). Prepare
install the drain joint at the bottom of the unit. the installation base of the unit according to the
Note that there are two different types of drain dimensions below.
joints depending on the type of outdoor unit.

If the drain joint comes with a rubber seal (see UNIT MOUNTING DIMENSIONS
Fig. A), take the following steps: The following is a list of different outdoor unit sizes
1. Fit the rubber seal on the end of the drain and the distance between their mounting feet.
joint that will connect to the outdoor unit. Prepare the installation base of the unit according
2. Insert the drain joint into the hole in the base
to the dimensions below.W
pan of the unit.
3. Rotate the drain joint 90° until it clicks in A
place facing the front of the unit.
4. Connect a drain hose extension (not included) Air inlet
to the drain joint to redirect water from the
unit during heating mode.
Air inlet
If the drain joint doesn’t come with a rubber seal

B
D

(see Fig. B), take the following steps:

1. Insert the drain joint into the hole in the base
pan of the unit. The drain joint will click in Air inlet
place.
2. Connect a drain hose extension (not included)
to the drain joint to redirect water from the
unit during heating mode.

Base pan hole of

outdoor unit
Seal W
Seal

Drain joint

(A) (B)

IN COLD CLIMATES
In cold climates, make sure that the drain hose
is as vertical as possible to ensure swift water
drainage. If water drains too slowly, it can freeze in
the hose and flood the unit.

36
Installation

Outdoor Unit Dimensions (mm) Mounting Dimensions

WxHxD Distance A (mm) Distance B (mm)
681x434x285 (26.8”x17.1”x11.2”) 460 (18.1”) 292 (11.5”)
700x550x270 (27.5”x21.6”x10.6”) 450 (17.7”) 260 (10.2”)
700x550x275 (27.5”x21.6”x10.8”) 450 (17.7”) 260 (10.2”)
720x495x270 (28.3”x19.5”x10.6”) 452 (17.7”) 255 (10.0”)
728x555x300 (28.7”x21.8”x11.8”) 452 (17.8”) 302(11.9”)
765x555x303 (30.1”x21.8”x11.9”) 452 (17.8”) 286(11.3”)
770x555x300 (30.3”x21.8”x11.8”) 487 (19.2”) 298 (11.7”)
805x554x330 (31.7”x21.8”x12.9”) 511 (20.1”) 317 (12.5”)
800x554x333 (31.5”x21.8”x13.1”) 514 (20.2”) 340 (13.4”)
845x702x363 (33.3”x27.6”x14.3”) 540 (21.3”) 350 (13.8”)
890x673x342 (35.0”x26.5”x13.5”) 663 (26.1”) 354 (13.9”)
946x810x420 (37.2”x31.9”x16.5”) 673 (26.5”) 403 (15.9”)
946x810x410 (37.2”x31.9”x16.1”) 673 (26.5”) 403 (15.9”)

If you install the unit on the ground or on If you install the unit on a wall-mounted
a concrete mounting platform, take the bracket, take the following steps:
following steps:
CAUTION
1. Mark the positions for four expansion
bolts based on the dimensions chart. Make sure that the wall is made of solid brick,
concrete, or of similarly strong material. The
2. Pre-drill holes for expansion bolts. wall must be able to support at least four
3. Place a nut on the end of each expansion times the weight of the unit.
bolt.
1. Mark the positions for the bracket holes
4. Hammer expansion bolts into the pre- based on the dimensions chart.
drilled holes.
2. Pre-drill the holes for the expansion bolts.
5. Remove the nuts from expansion bolts,
3. Place a washer and nut on the end of each
and place outdoor unit on bolts.
expansion bolt.
6. Put washer on each expansion bolt, then
4. Thread expansion bolts through holes
replace the nuts.
in mounting brackets, put the mounting
7. Use a wrench to tighten each nut until brackets on the wall, and then hammer
snug. the expansion bolts into the wall.
5. Check that the mounting brackets are
WARNING level.
WHEN DRILLING INTO CONCRETE, EYE 6. Carefully lift the unit and place its
PROTECTION IS RECOMMENDED AT ALL TIMES. mounting feet on the brackets.
7. Bolt the unit firmly to the brackets.
8. If allowed, install the unit with rubber
gaskets to reduce vibrations and noise.

37
Installation

Step 4: Connect signal and power cables 5. After checking to make sure every connection
is secure, loop the wires around to prevent
The outdoor unit’s terminal block is protected by rain water from flowing into the terminal.
an electrical wiring cover on the side of the unit. 6. Using the cable clamp, fasten the cable to the
A comprehensive wiring diagram is printed on the unit. Screw the cable clamp down tightly.
inside of the wiring cover.
7. Insulate unused wires with PVC electrical tape.
WARNING Arrange them so that they do not touch any
electrical or metal parts.
BEFORE PERFORMING ANY ELECTRICAL OR WIRING
8. Replace the wire cover on the side of the unit,
WORK, TURN OFF THE MAIN POWER TO THE
and screw it in place.
SYSTEM.
1. Prepare the cable for connection: Cover

USE THE RIGHT CABLE

• Indoor Power Cable (if applicable): H05VV-F or
H05V2V2-F Screw
• Outdoor Power Cable: H07RN-F
• Signal Cable: H07RN-F

CHOOSE THE RIGHT CABLE SIZE

The size of the power supply cable, signal cable, In North America
fuse, and switch needed is determined by the 1. Remove the wire cover from the unit by
maximum current of the unit. The maximum loosening the 3 screws.
current is indicated on the nameplate located on 2. Remove the caps on the conduit panel.
the side panel of the unit. Refer to the nameplate
to choose the right cable, fuse, or switch. 3. Temporarily mount the conduit tubes (not
included) on the conduit panel.
a. Using wire strippers, strip the rubber jacket
from both ends of the cable to reveal about 4. Properly connect both the power supply
1.57in of the wires inside. and low voltage lines to the corresponding
terminals on the terminal block.
b. Strip the insulation from the ends of the wires.
5. Ground the unit in accordance with local
c. Using a wire crimper, crimp u-lugs on the ends codes.
of the wires.
6. Be sure to size each wire allowing several
inches longer than the required length for
PAY ATTENTION TO LIVE WIRE wiring.
While crimping wires, make sure you clearly 7. Use lock nuts to secure the conduit tubes.
distinguish the Live (“L”) Wire from other wires.

WARNING Terminal block

ALL WIRING WORK MUST BE PERFORMED STRICTLY Ove
r 1.5
IN ACCORDANCE WITH THE WIRING DIAGRAM 7in.(
40m
m) Connecting cable
LOCATED INSIDE OF WIRE COVER OF THE
OUTDOOR UNIT. G

Power supply cord

2. Unscrew the electrical wiring cover and

Conduit panel
remove it.
3. Unscrew the cable clamp below the terminal Wire Cover
block and place it to the side.
4. Connect the wire according to the wiring Please select the appropriate through-hole according
diagram, and firmly screw the u-lug of each
to the diameter of the wire.
wire to its corresponding terminal.

38
Refrigerant Piping Connection

When connecting refrigerant piping, do not let substances or gases other than the specified refrigerant
enter the unit. The presence of other gases or substances will lower the unit’s capacity, and can cause
abnormally high pressure in the refrigeration cycle. This can cause explosion and injury.

Note on Pipe Length

The length of refrigerant piping will affect the performance and energy efficiency of the unit. Nominal
efficiency is tested on units with a pipe length of 16.5ft. In North America, the standard pipe length is 25ft.
A minimum pipe run of 10ft is required to minimize vibration & excessive noise.
Refer to below table for specifications on the maximum length and drop height of piping.

Maximum Length and Drop Height of Refrigerant Piping per Unit Model

MAX. LENGTH MAX. DROP HEIGHT

MODEL CAPACITY (BTU/H)
(M) (M)
< 15,000 25 (82ft) 10 (33ft)
R410A,R32 Inverter
≥ 15,000 and < 24,000 30 (98.5ft) 20 (66ft)
Split Air Conditioner
≥ 24,000 and < 36,000 50 (164ft) 25 (82ft)
< 18,000 10 (33ft) 5 (16ft)
R22 Fixed-speed
≥ 18,000 and < 21,000 15 (49ft) 8(26ft)
Split Air Conditioner
≥ 21,000 and < 35,000 20 (66ft) 10(33ft)
R410A, R32 Fixed- < 18,000 20 (66ft) 8(26ft)
speed Split Air
Conditioner ≥ 18,000 and < 36,000 25 (82ft) 10(33ft)

Step 1: Cut pipes

When preparing refrigerant pipes, take extra care
to cut and flare them properly. This will ensure
90°
efficient operation and minimize the need for Oblique Rough Warped
future maintenance.
1. Mea sure the distance between the indoor and
outdoor units.
2. Using a pipe cutter, cut the pipe a little longer
than the measured distance.
3. Make sure that the pipe is cut at a perfect 90°
angle.
DO NOT DEFORM PIPE WHILE CUTTING
Be extra careful not to damage, dent, or deform the
pipe while cutting. This will drastically reduce the
heating efficiency of the unit.

39
Refrigerant Piping Connection

Step 2: Remove burrs PIPING EXTENSION BEYOND FLARE FORM

Burrs can affect the air-tight seal of refrigerant piping

Outer Diameter A (mm)
connection. They must be completely removed.
of Pipe (mm) Min. Max.
1. Hold the pipe at a downward angle to prevent
burrs from falling into the pipe. Ø6.35 (Ø 0.25”) 0.7 (0.0275”) 1.3 (0.05”)
2. Using a reamer or deburring tool, remove all Ø9.52 (Ø 0.375”) 1.0 (0.04”) 1.6 (0.063”)
burrs from the cut section of the pipe.
Ø12.7 (Ø 0.5”) 1.0 (0.04”) 1.8 (0.07”)
Pipe
Ø16 (Ø 0.63”) 2.0 (0.078”) 2.2 (0.086”)
Reamer
Ø19 (Ø 0.75”) 2.0 (0.078”) 2.4 (0.094”)

Point down
Flare form
A

Step 3: Flare pipe ends Pipe

Proper flaring is essential to achieve an airtight seal.
6. Place flaring tool onto the form.
1. After removing burrs from cut pipe, seal
7. Turn the handle of the flaring tool clockwise
the ends with PVC tape to prevent foreign
until the pipe is fully flared.
materials from entering the pipe.
8. Remove the flaring tool and flare form, then
2. Sheath the pipe with insulating material.
inspect the end of the pipe for cracks and
3. Place flare nuts on both ends of pipe. Make even flaring.
sure they are facing in the right direction,
because you can’t put them on or change their
direction after flaring.
Step 4: Connect pipes
Flare nut When connecting refrigerant pipes, be careful not
to use excessive torque or to deform the piping in
any way. You should first connect the low-pressure
pipe, then the high-pressure pipe.

Copper pipe MINIMUM BEND RADIUS

When bending connective refrigerant piping, the
minimum bending radius is 4 inches.
4. Remove PVC tape from ends of pipe when
ready to perform flaring work.
5. Clamp flare form on the end of the pipe.
The end of the pipe must extend beyond the
edge of the flare form in accordance with the
dimensions shown in the table below. Radius 4in

40
Refrigerant Piping Connection

Instructions for Connecting Piping to Indoor Unit 4. While firmly gripping the nut on the unit
tubing, use a torque wrench to tighten the
1. Align the center of the two pipes that you will flare nut according to the torque values in the
connect. Torque Requirements table below. Loosen the
flaring nut slightly, then tighten again.

Indoor unit tubing Flare nut Pipe

2. Tighten the flare nut as tightly as possible by
hand.
3. Using a spanner, grip the nut on the unit tubing.

TORQUE REQUIREMENTS

OUTER DIAMETER TIGHTENING FLARE DIMEN-

OF PIPE TORQUE SION(B) FLARE SHAPE
(MM) (N•M)( (MM)
Ø6.35 (Ø 0.25”) 18~20(180~200kgf.cm) 8.4~8.7 (0.33~0.34”) 90° ± 4
45
° ±2
Ø9.52 (Ø 0.375”) 32~39(320~390kgf.cm) 13.2~13.5 (0.52~0.53”)
B
Ø12.7 (Ø 0.5”) 49~59(490~590kgf.cm) 13.2~13.5 (0.52~0.53”)
Ø16 (Ø 0.63”) 57~71(570~710kgf.cm) 19.2~19.7 (0.76~0.78”) R0.4~0. 8

Ø19 ( Ø 0.75”) 67~101(670~1010kgf.cm) 23.2~23.7 (0.91~0.93”)

DO NOT USE EXCESSIVE TORQUE 5. While firmly gripping the body of the valve,
use a torque wrench to tighten the flare nut
Excessive force can break the nut or damage the according to the correct torque values.
refrigerant piping. You must not exceed torque
6. Loosen the flaring nut slightly, then tighten
requirements shown in the table above.
again.
Instructions for Connecting Piping to Outdoor 7. Repeat Steps 3 to 6 for the remaining pipe.
Unit
USE SPANNER TO GRIP MAIN BODY OF VALVE
1. Unscrew the cover from the packed valve on Torque from tightening the flare nut can snap off
the side of the outdoor unit. other parts of valve.
2. Remove protective caps from ends of valves.
3. Align flared pipe end with each valve, and tighten
the flare nut as tightly as possible by hand.
4. Using a spanner, grip the body of the valve. Do
not grip the nut that seals the service valve.

Valve cover

41
Air Evacuation

Preparations and Precautions 6. Close the Low Pressure side of the manifold
gauge, and turn off the vacuum pump.
Air and foreign matter in the refrigerant circuit
7. Wait for 5 minutes, then check that there has
can cause abnormal rises in pressure, which can
been no change in system pressure.
damage the air conditioner, reduce its efficiency,
and cause injury. Use a vacuum pump and manifold 8. If there is a change in system pressure, refer
gauge to evacuate the refrigerant circuit, removing to Gas Leak Check section for information on
any incondensable gas and moisture from the how to check for leaks. If there is no change
system. Evacuation should be performed upon in system pressure, unscrew the cap from the
packed valve (high pressure valve).
initial installation and when unit is relocated.
9. Insert hexagonal wrench into the packed valve
Before Performing Evacuation (high pressure valve) and open the valve by
turning the wrench in a 1/4 counterclockwise
• Check to make sure the connective pipes turn. Listen for gas to exit the system, then
between the indoor and outdoor units are close the valve after 5 seconds.
connected properly . 10. Watch the Pressure Gauge for one minute to
• Check to make sure all wiring is connected make sure that there is no change in pressure.
properly. The Pressure Gauge should read slightly higher
than atmospheric pressure.
Evacuation Instructions 11. Remove the charge hose from the service port.
1. Connect the charge hose of the manifold
gauge to the service port on the outdoor unit’s
low pressure valve.
Flare nut
2. Connect another charge hose from the
manifold gauge to the vacuum pump.
3. Open the Low Pressure side of the manifold
gauge. Keep the High Pressure side closed. Cap
4. Turn on the vacuum pump to evacuate the
system. valve body
5. Run the vacuum for at least 15 minutes, or valve stem
until the Compound Meter reads -76cmHG
(-10 5Pa).
12. Using hexagonal wrench, fully open both the
high pressure and low pressure valves.
Manifold Gauge
13. Tighten valve caps on all three valves (service
Compound gauge Pressure gauge port, high pressure, low pressure) by hand. You
may tighten it further using a torque wrench if
needed.
-76cmHg
High pressure OPEN VALVE STEMS GENTLY
Low pressure valve valve
Pressure hose / Charge hose When opening valve stems, turn the hexagonal
Charge hose wrench until it hits against the stopper. Do not try
V acuum
pump to force the valve to open further.

Low pressure valve

42
Air Evacuation

Note on Adding Refrigerant

Some systems require additional charging depending on pipe lengths. The standard pipe length varies
according to local regulations. For example, in North America, the standard pipe length is 25ft. In other
areas, the standard pipe length is 16ft. The refrigerant should be charged from the service port on the
outdoor unit’s low pressure valve. The additional refrigerant to be charged can be calculated using the
following formula:
ADDITIONAL REFRIGERANT PER PIPE LENGTH

Connective Pipe Air Purging

Additional Refrigerant
Length (m) Method

≤ Standard pipe Vacuum

N/A
length Pump

> Standard pipe Vacuum Liquid Side: Ø 6.35 (ø 0.25”) Liquid Side: Ø 9.52 (ø 0.375”)
length Pump R32: R32:
(Pipe length – standard length) x 12g/m (Pipe length – standard length) x 24g/m
(Pipe length – standard length) x 0.13oZ/ft (Pipe length – standard length) x 0.26oZ/ft
R290: R290:
(Pipe length – standard length) x 10g/m (Pipe length – standard length) x 18g/m
(Pipe length – standard length) x 0.10oZ/ft (Pipe length – standard length) x 0.19oZ/ft
R410A: R410A:
(Pipe length – standard length) x 15g/m (Pipe length – standard length) x 30g/m
(Pipe length – standard length) x 0.16oZ/ft (Pipe length – standard length) x 0.32oZ/ft
R22: R22:
(Pipe length – standard length) x 20g/m (Pipe length – standard length) x 40g/m
(Pipe length – standard length) x 0.21oZ/ft (Pipe length – standard length) x 0.42oZ/ft

For R290 refrigerant unit, the total amount of refrigerant to be charged is no more than:
387g(<=9000Btu/h), 447g(>9000Btu/h and <=12000Btu/h), 547g(>12000Btu/h and <=18000Btu/h),
632g(>18000Btu/h and <=24000Btu/h).

CAUTION
DO NOT mix refrigerant types.

43
Electrical and Gas Leak Checks

BEFORE TEST RUN

Only perform test run after you have completed the following steps:
• Electrical Safety Checks - Confirm that the unit’s electrical system is safe and operating properly.
After installation, confirm that all electrical wiring is installed in accordance with local and national
regulations, and according to the Installation Manual.
• Gas Leak Checks - Check all flare nut connections and confirm that the system is not leaking.
• Confirm that gas and liquid (high and low pressure) valves are fully open.
• Check Grounding work - Measure grounding resistance by visual detection and with grounding
resistance tester. Grounding resistance must be less than 0.10.
Note: This may not be required for some locations in the US.

DURING TEST RUN

1. Check for Electrical Leakage
During the Test Run, use an electro-probe and multimeter to perform a comprehensive electrical leakage
test. If electrical leakage is detected, turn off the unit immediately and call a licensed electrician to find
and resolve the cause of the leakage.
Note: This may not be required for some locations in the US.

WARNING - RISK OF ELECTRIC SHOCK

ALL WIRING MUST COMPLY WITH LOCAL AND NATIONAL ELECTRICAL CODES, AND MUST BE INSTALLED BY
A LICENSED ELECTRICIAN.

2. Gas Leak Checks

There are two different methods to check for gas leaks.
• Soap and Water Method
Using a soft brush, apply soapy water or liquid detergent to all pipe connection points on the indoor unit
and outdoor unit. The presence of bubbles indicates a leak.
• Leak Detector Method
If using leak detector, refer to the device’s operation manual for proper usage instructions.
• After Performing Gas Leak Checks
After confirming that the all pipe connection points DO NOT leak, replace the valve cover on the outside unit.

Check-point of indoor unit

Check-point of outdoor unit

D
A: Low pressure stop valve

B C B: High pressure stop valve

C& D: Indoor unit flare nuts

44
Test Run

TEST RUN INSTRUCTIONS Double-check Pipe Connections

You should perform the Test Run for at least 30 During operation, the pressure of the refrigerant
minutes. circuit will increase. This may reveal leaks that
1. Connect power to the unit. were not present during your initial leak check.
Take time during the Test Run to double-check
2. Press the ON/OFF button on the remote
that all refrigerant pipe connection points do not
control to turn it on.
have leaks. Refer to Gas Leak Check section for
3. Press the MODE button to scroll through the instructions.
following functions, one at a time:
• COOL - Select lowest possible temperature
5. After the Test Run is successfully completed,
• HEAT - Select highest possible temperature and you confirm that all checks points in List
4. Let each function run for 5 minutes, and of Checks to Perform have PASSED, take the
perform the following checks: following steps:
a. Using remote control, return unit to normal
List of Checks to Perform PASS/FAIL operating temperature.
b. Using insulation tape, wrap the indoor
No electrical leakage refrigerant pipe connections that you left
uncovered during the indoor unit installation
Unit is properly grounded process.
All electrical terminals
properly covered IF AMBIENT TEMPERATURE IS BELOW 62°F

Indoor and outdoor units You can’t use the remote control to turn on the
are solidly installed COOL function when the ambient temperature
is below 62°F. In this instance, you can use the
All pipe connection points Outdoor Indoor MANUAL CONTROL button to test the COOL
do not leak (2): (2): function.
Water drains properly 1. Lift the front panel of the indoor unit, and
from drain hose raise it until it clicks in place.

All piping is properly 2. The MANUAL CONTROL button is located on

the right-hand side of the unit. Press it twice
insulated
to select the COOL function.
Unit performs COOL 3. Perform Test Run as normal.
function properly
Unit performs HEAT
function properly
Indoor unit louvers rotate
properly
Indoor unit responds to
remote controller

Manual control button

45
Impedance Information

The impedance information is applicable to the following units only:

• This appliance MSAFB-12HRN1-QC6 can be connected only to a supply with system impedance no
more than 0.3730. In case necessary, please consult your supply authority for system impedance
information.
• This appliance MSAFD-17HRN1-QC5 can be connected only to a supply with system impedance no
more than 0.2100. In case necessary, please consult your supply authority for system impedance
information.
• This appliance MSAFD-22HRN1-QC6 can be connected only to a supply with system impedance no
more than 0.1290. In case necessary, please consult your supply authority for system impedance
information.

46
Troubleshooting

COMMON ISSUES
The following problems are not a malfunction and in most situations will not require repairs.

ISSUE POSSIBLE CAUSES

Unit does not turn on The Unit has a 3-minute protection feature that prevents the unit from
when pressing ON/OFF overloading. The unit cannot be restarted within three minutes of being turned
button off.
The unit changes from The unit may change its setting to prevent frost from forming on the unit.
COOL/HEAT mode to Once the temperature increases, the unit will start operating in the previously
FAN mode selected mode again.
The set temperature has been reached, at which point the unit turns off the
compressor. The unit will continue operating when the temperature fluctuates
again.
The indoor unit emits In humid regions, a large temperature difference between the room’s air and
white mist the conditioned air can cause white mist.
Both the indoor and When the unit restarts in HEAT mode after defrosting, white mist may be
outdoor units emit emitted due to moisture generated from the defrosting process.
white mist
The indoor unit makes A rushing air sound may occur when the louver resets its position.
noises
A squeaking sound may occur after running the unit in HEAT mode due to
expansion and contraction of the unit’s plastic parts.
Both the indoor unit Low hissing sound during operation: This is normal and is caused by refrigerant
and outdoor unit make gas flowing through both indoor and outdoor units.
noises
Low hissing sound when the system starts, has just stopped running, or is
defrosting: This noise is normal and is caused by the refrigerant gas stopping
or changing direction.
Squeaking sound: Normal expansion and contraction of plastic and metal parts
caused by temperature changes during operation can cause squeaking noises.
The outdoor unit The unit will make different sounds based on its current operating mode.
makes noises
Dust is emitted from The unit may accumulate dust during extended periods of non-use, which will
either the indoor or be emitted when the unit is turned on. This can be mitigated by covering the
outdoor unit unit during long periods of inactivity.
The unit emits a bad The unit may absorb odors from the environment (such as furniture, cooking,
odor cigarettes, etc.) which will be emitted during operations.
The unit’s filters have become moldy and should be cleaned.
The fan of the outdoor During operation, the fan speed is controlled to optimize product operation.
unit does not operate
Operation is erratic, Interference from cell phone towers and remote boosters may cause the unit
unpredictable, or unit to malfunction.
is unresponsive In this case, try the following:
• Disconnect the power, then reconnect.
• Press ON/OFF button on remote control to restart operation.

Note: If problem persists, contact a local dealer or your nearest customer service center. Provide them
with a detailed description of the unit malfunction as well as your model number.

47
Troubleshooting

TROUBLESHOOTING
When troubles occur, please check the following points before contacting a repair company.

PROBLEM POSSIBLE CAUSES SOLUTION

Poor Cooling Temperature setting may be higher than Lower the temperature setting
Performance ambient room temperature

The heat exchanger on the indoor or Clean the affected heat exchanger
outdoor unit is dirty

The air filter is dirty Remove the filter and clean it according
to instructions

The air inlet or outlet of either unit is Turn the unit off, remove the obstruction
blocked and turn it back on

Doors and windows are open Make sure that all doors and windows
are closed while operating the unit

Excessive heat is generated by sunlight Close windows and curtains during

periods of high heat or bright sunshine

Too many sources of heat in the room Reduce amount of heat sources
(people, computers, electronics, etc.)

Low refrigerant due to leak or long-term Check for leaks, re-seal if necessary and
use top off refrigerant

SILENCE function is activated (optional SILENCE function can lower product

function) performance by reducing operating
frequency. Turn off SILENCE function.

The unit is not Power failure Wait for the power to be restored
working
The power is turned off Turn on the power

The fuse is burned out Replace the fuse

Remote control batteries are out of power Replace batteries

The Unit’s 3-minute protection has been Wait three minutes after restarting the
activated unit

Timer is activated Turn timer off

The unit starts There’s too much or too little refrigerant in Check for leaks and recharge the system
and stops the system with refrigerant.
frequently
Incompressible gas or moisture has Evacuate and recharge the system with
entered the system. refrigerant

The compressor is broken Replace the compressor

The voltage is too high or too low Install a manostat to regulate the voltage

48
Troubleshooting

PROBLEM POSSIBLE CAUSES SOLUTION

Poor heating The outdoor temperature is extremely low Use auxiliary heating device
performance
Cold air is entering through doors and Make sure that all doors and windows are
windows closed during use

Low refrigerant due to leak or long-term Check for leaks, re-seal if necessary and
use top off refrigerant

Indicator lamps The unit may stop operation or continue to run safely. If the indicator lamps continue to
continue flashing flash or error codes appear, wait for about 10 minutes. The problem may resolve itself.
If not, disconnect the power, then connect it again. Turn the unit on. If the problem
Error code persists, disconnect the power and contact your nearest customer service center.
appears and
begins with the
letters as the
following in the
window display
of indoor unit:
• E(x), P(x), F(x)
• EH(xx), EL(xx),
EC(xx)
• PH(xx), PL(xx),
PC(xx)

Note: If your problem persists after performing the above checks and diagnostics, turn off your the unit
immediately and contact an authorized service center.

49
Warranty

hOme™ offers a limited two-year warranty (“warranty period”) on all of our products purchased new
and unused from hOme Technologies, LLC or an authorized reseller, with an original proof of purchase
and where a defect has arisen, wholly or substantially, as a result of faulty manufacture, parts or
workmanship during the warranty period. The warranty does not apply where damage is caused by
other factors, including without limitation: (a) normal wear and tear; (b) abuse, mishandling, accident,
or failure to follow operating instructions; (c) exposure to liquid or infiltration of foreign particles; (d)
servicing or modifications of the product other than by hOme™ ; (e) commercial or non-household use.
The hOme™ warranty covers all costs related to restoring the proven defective product through repair or
replacement of any defective part and necessary labor so that it conforms to its original specifications.
A replacement product may be provided instead of repairing a defective product. hOme™ ’s exclusive
obligation under this warranty is limited to such repair or replacement.
A receipt indicating the purchase date is required for any claim, so please keep all receipts in a safe
place. We recommend that you register your product on our website, homelabs.com/reg. Although
greatly appreciated, the product registration is not required to activate any warranty and product
registration does not eliminate the need for the original proof of purchase. The warranty becomes
void if attempts at repair are made by non-authorized third parties and/or if spare parts, other than
those provided by hOme™ , are used. You may also arrange for service after the warranty expires at an
additional cost.
These are our general terms for warranty service, but we always urge our customers to reach out to
us with any issue, regardless of warranty terms. If you have an issue with a hOme™ product, please
contact us at 1-800-898-3002, and we will do our best to resolve it for you.
This warranty gives you specific legal rights, and you may have other legal rights which vary from state
to state, country to country or province to province. The customer may assert any such rights at their
sole discretion.

Manufacturing Info

This manual is to be used with all items with the model number

HME030356N HME030357N HME030358N HME030359N HME030363N HME030364N

SKU#: HME030356N HME030357N HME030358N HME030359N HME030363N HME030364N

Power Supply: 230V~60Hz, 1Ph (For HME030363N/ HME030364N/ HME030358N/ HME030359N)
115V~60Hz, 1Ph (For HME030356N/ HME030357N)

Warning

Keep all plastic bags away from children.

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