Number Caller Incident Classification Category Subcategory Short description Priority

INC187422 Zyralyn Wireless - Others Application PLDT ENTERPRISE - 3-

8
INC187427 Pagulayan
Zyralyn Wireless - Others Application Enterprise
PLDT STILL IN
ENTERPRISE - AS Moderate
3-
3
INC187423 Pagulayan
Zyralyn Wireless - Others Application Enterprise
PLDT CHECKED, ORDER
ENTERPRISE - Moderate
3-
4
INC187423 Pagulayan
Zyralyn Wireless - Others Application Enterprise
PLDT STILL IN
ENTERPRISE - Moderate
3-
2
INC184200 Pagulayan
Twinkle Joy Wireless - Others Application Enterprise
PLDT STILL IN
ENTERPRISE_For Moderate
3-
5
INC186557 Tolentino
Theresa Fixed - Data Issue Application Enterprise
PLDT activation of orders
Multiple auto replies Moderate
3-
2
INC187270 Mendoza
Sarah Jane WNC_Quotes​issue Application Enterprise
PLDT cannot stage to Moderate
3-
7
INC187217 Hongayo
Rosheda FNC_Others Application Enterprise
PLDT accepted
Please set to Moderate
3-
6
INC187175 Eje
Rockyjan WAS_Disconnection / Application Enterprise
PLDT activated
639088727389 | Moderate
3-
6
INC187143 LUCENICI
Rachelle Termination
WAS_Feature Activation Application Enterprise
PLDT NIPPON
UNABLE CREDIT,
TO Moderate
3-
5
INC187003 Arnasan
Princess WAS_Disconnection / Application Enterprise
PLDT PROCEED
EBG - UnableWITHto Moderate
3-
7
INC187086 Turla
Princess Termination
WAS_Change Application Enterprise
PLDT disconnect
EBG MIN
- Generated Moderate
3-
0
INC187117 Turla
Miel Angela Telephone/Mobile
Wireless - Others Number Application Enterprise
PLDT MIN
Seenisno
notdetails
yet in Moderate
3-
6
INC182691 Laid
Miel Angela Wireless - Others Application Enterprise
PLDT SFDC
Mobile in Kenan BA Moderate
number: 3-
0
INC187236 Laid
Michelle WAS_Change Application Enterprise
PLDT 9479963835Account
Stuck order in Moderate
3-
9
INC187017 Anne
Michael Telephone/Mobile
Wireless - Others Number Application Enterprise
PLDT SFDC, Endorse
rocessed to 3
retention- Moderate
-
4
INC187140 Paul
Michael WAS_SIM Replacement Application Enterprise
PLDT Could not modify
EBG - order still on Moderate
3-
8
INC187244 Cabral
Maricar FNC_Others Application Enterprise
PLDT open
Follow up PID and Moderate
under Case 3-
6
INC187020 Miranda
Marian WAS_Disconnection / Application Enterprise
PLDT SO.
Can't create a case Moderate
Thankspush 3-
2
INC185491 Fernandez
Maria Elisa Termination
Wireless - Others Application Enterprise
PLDT For activation Moderate
3 -
2
INC186590 Navarro
Maria Elisa Wireless - Others Application Enterprise
PLDT please order Moderate
For activation orders 3 -
4
INC186389 Navarro
Marco Wireless - Others Application Enterprise
PLDT 04999091 and
ac# 6010448695, Moderate
3-
9
INC187260 Juncia
Ma. Cecilia Wireless - Others Application Enterprise
PLDT 6010448687,60104
EBG - FOR Moderate
3-
0
INC186246 Asprec
Ma. Camile WAS_Contract renewal/ Application Enterprise
PLDT ACTIVATION OF
MIN639988417191 Moderate
3 -
1
INC186421 Agamata
Luisito Retention
Wireless - Others Application Enterprise
PLDT availed retention last Moderate
For kind assistance, 3 -
4
INC187321 Dioso
Karen WAS_Lift and Exempt THS Application Enterprise
PLDT please.
EBG/formay we
alignment Moderate
3-
3
INC187112 Novelo
Joselito INC_Others Application Enterprise
PLDT of
SIMattributes with Moderate
3-
7
INC186670 Reyes
Jomari WAS_SIM Replacement Application Enterprise
PLDT REPLACEMENT
FOR ACTIVATION - Moderate
3-
0
INC187194 Jubay
Jobelle Wireless - Others Application Enterprise
PLDT OF OPEN
EBG - For activation Moderate
3-
5
INC187301 Ofiana
Jobelle Wireless - Others Application Enterprise
PLDT please
For orders from Moderate
3-
1
INC187198 Ofiana
Jennielyn FNC_Others Application Enterprise
PLDT checking/assistance
ORDER: 05078824 Moderate
3-
6
INC186759 Alvarez
Jasmin WAS_Change Application Enterprise
PLDT GASIC
ebg mnp GENERAL
smart Moderate
3 -
4
INC187132 Palad
Jacinto Telephone/Mobile
Wireless - Others Number Application Enterprise
PLDT prepaid
MIDC to postpaid Moderate
3-
3
INC187109 Victoria
Evelyn Jr. Wireless - Others Application Enterprise
PLDT RENEWALCAN'T
For Activation ; FOR Moderate
3-
9
INC187214 Florita
Erlindo BNC_Others Application Enterprise
PLDT ACCOUNT SYNC
Validation Fault Moderate
3-
8
INC186874 Tacneng Jr. INC_Others
Elpidio Application Enterprise
PLDT Missing QLI Moderate
3-
4
INC187290 Juan Jr.
Desiree FNC_Others Application Enterprise
PLDT Member
cannot create a lead Moderate
3-
1
INC187131 Ann
Arielle Faye Wireless - Others Application Enterprise
PLDT no MIN showing on Moderate
3-
6
INC187143 Bartolome
Arielle Faye Wireless - Others Application Enterprise
PLDT number reservation
Trying to create Moderate
3-
7
INC187170 Bartolome WAS_Contract renewal/
Angela Application Enterprise
PLDT quote for Case#
Amortization Moderate
amount 3 -
7
INC187031 Marcelle
Ana Retention
WAS_Contract renewal/ Application Enterprise
PLDT for
ForIphone 14 does
cancellation of Moderate
3-
6
INC187149 Janette
Abigaile Retention
Wireless - Others Application Enterprise
PLDT generated order for
Billing account no. Moderate
3-
1 España Enterprise 0119869145 has no Moderate
State On hold reason Assignment group Assigned to Created Created by
On Hold Awaiting Vendor PLDT IT App Cialrisse 2024-05-12 14:50:04 zspagulaya
On Hold Awaiting Vendor Support
PLDT IT App IGDOY
Ronnie 2024-05-12 15:48:33 n@smart.c
zspagulaya
On Hold Awaiting Vendor Support
PLDT IT App PALCON
Ronnie 2024-05-12 14:56:23 n@smart.c
zspagulaya
On Hold Awaiting Vendor Support
PLDT IT App PALCON
Ronnie 2024-05-12 14:54:04 n@smart.c
zspagulaya
On Hold Awaiting Vendor Support
PLDT IT App PALCON
Carlo 2024-03-25 15:40:35 n@smart.c
tatolentino
On Hold Awaiting Caller Support
PLDT IT App TOLEDO
Gabriel 2024-05-01 16:13:42 @smart.co
TLMENDO
On Hold Awaiting Vendor Support
PLDT IT App WENCESLA
Aisel BASAY 2024-05-10 11:18:26 ZA@PLDT.
SMMARTIN
On Hold Awaiting Caller Support
PLDT IT App Aisel BASAY 2024-05-09 18:43:37 @PLDT.C
RAEJE@P
On Hold Awaiting Caller Support
PLDT IT App Carlo 2024-05-09 14:20:21 LDT.COM.
t-
On Hold Awaiting Caller Support
PLDT IT App TOLEDO
John Paul 2024-05-09 10:15:11 rclucenicio
rsarnasan
On Hold Awaiting Caller Support
PLDT IT App FRANCISCO
James 2024-05-08 09:02:36 @smart.co
pbturla@s
On Hold Awaiting Vendor Support
PLDT IT App William
Ronnie mart.com.p
2024-05-08 16:26:10 pbturla@s
On Hold Awaiting Caller Support
PLDT IT App PALCON
John Paul 2024-05-09 07:35:00 mart.com.p
T-
On Hold Awaiting Vendor Support
PLDT IT App FRANCISCO
John Paul 2024-03-04 12:40:27 MDLaid@s
T-
On Hold Awaiting Vendor Support
PLDT IT App FRANCISCO
Ronnie 2024-05-10 08:08:55 MDLaid@s
PS.MEFuer
On Hold Awaiting Caller Support
PLDT IT App PALCON
Mark Louie te@supplie
2024-05-08 10:20:49 MEARCAN
On Hold Awaiting Vendor Support
PLDT IT App LORENZO
Aisel BASAY 2024-05-09 09:59:31 GEL@PLD
mscabral@
On Hold Awaiting Caller Support
PLDT IT App Aisel BASAY 2024-05-10 09:04:10 smart.com.
MGMIRAN
On Hold Awaiting Caller Support
PLDT IT App James 2024-05-08 10:34:56 DA@PLDT.
mtfernande
On Hold Awaiting Vendor Support
PLDT IT App William
Aisel z@smart.c
BASAY 2024-04-16 14:12:07 mmnavarro
On Hold Awaiting Vendor Support
PLDT IT App Carlo 2024-05-02 10:14:17 @smart.co
mmnavarro
On Hold Awaiting Vendor Support
PLDT IT App TOLEDO
Carlo 2024-04-29 13:36:49 @smart.co
majuncia@
On Hold Awaiting Vendor Support
PLDT IT App TOLEDO
John Paul 2024-05-10 10:15:45 smart.com.
mdasprec
On Hold Awaiting Vendor Support
PLDT IT App FRANCISCO
Mark Louie @smart.co
2024-04-26 13:50:49 mcagamata
On Hold Awaiting Caller Support
PLDT IT App LORENZO
John Paul 2024-04-29 16:58:43 @smart.co
ltdioso@sm
On Hold Awaiting Caller Support
PLDT IT App FRANCISCO
Ronnie 2024-05-10 16:59:54 art.com.ph
kjnovelo@s
On Hold Awaiting Vendor Support
PLDT IT App PALCON
Ronnie 2024-05-08 22:00:54 mart.com.p
T-
On Hold Awaiting Vendor Support
PLDT IT App PALCON
Mark Louie 2024-05-03 09:17:43 JDReyes@
jajubay@s
On Hold Awaiting Vendor Support
PLDT IT App LORENZO
Carlo 2024-05-09 15:56:58 mart.com.p
joofiana@s
On Hold Awaiting Vendor Support
PLDT IT App TOLEDO
Ronnie 2024-05-10 15:01:53 mart.com.p
joofiana@s
On Hold Awaiting Caller Support
PLDT IT App PALCON
Cialrisse 2024-05-09 16:19:18 mart.com.p
JSGENER
On Hold Awaiting Vendor Support
PLDT IT App IGDOY
Ronnie OSO@PLD
2024-05-04 16:54:55 jgpalad@s
On Hold Awaiting Caller Support
PLDT IT App PALCON
Mark Louie 2024-05-09 09:13:20 mart.com.p
JRVICTORI
On Hold Awaiting Caller Support
PLDT IT App LORENZO
Carlo 2024-05-08 20:09:41 A@PLDT.C
eflorenzo@
On Hold Awaiting Caller Support
PLDT IT App Aisel BASAY 2024-05-09 18:15:25 smart.com.
TOLEDO ECTACNE
On Hold Awaiting Caller Support
PLDT IT App Carlo NG@PLDT
2024-05-06 15:57:19 EMJUAN@
On Hold Awaiting Caller Support
PLDT IT App TOLEDO
Cialrisse 2024-05-10 14:02:10 PLDT.COM
DPMERNE
On Hold Awaiting Caller Support
PLDT IT App IGDOY
John Paul 2024-05-09 09:10:50 LO@PLDT.
ACBARTO
On Hold Awaiting Caller Support
PLDT IT App FRANCISCO
John Paul 2024-05-09 10:16:20 LOME@PL
ACBARTO
On Hold Awaiting Caller Support
PLDT IT App FRANCISCO
Carlo LOME@PL
2024-05-09 13:51:24 ARCASTR
On Hold Awaiting Vendor Support
PLDT IT App TOLEDO
Mark Louie 2024-05-08 11:21:56 O@PLDT.
ASARELLA
On Hold Awaiting Caller Support
PLDT IT App LORENZO
John Paul 2024-05-09 10:49:56 NO@PLDT
aaespana
Support FRANCISCO @smart.co
Updated Updated by Resolved by Reassignment count Reopen count
2024-05-12 15:14:24 t- 0 0
2024-05-12 15:54:19 cligdoy@su
t- 0 0
2024-05-12 15:25:44 ripalcon@s
t- 0 0
2024-05-12 15:37:27 ripalcon@s
t- 0 0
2024-05-12 03:16:40 ripalcon@s
t- 14 0
2024-05-12 00:03:04 jfulo@suppl
t- 0 0
2024-05-12 03:09:27 jfulo@suppl
t- 2 0
2024-05-12 00:05:14 jfulo@suppl
t- 2 0
2024-05-12 00:00:34 jfulo@suppl
t- 0 0
2024-05-12 00:02:49 jfulo@suppl
t- 2 0
2024-05-12 00:01:08 jfulo@suppl
t- 2 0
2024-05-12 03:12:36 jfulo@suppl
t- 10 0
2024-05-12 00:02:20 jfulo@suppl
t- 0 0
2024-05-12 03:16:16 jfulo@suppl
t- 2 0
2024-05-12 03:10:31 jfulo@suppl
t- 5 0
2024-05-12 00:05:49 jfulo@suppl
t- 2 0
2024-05-12 03:08:23 jfulo@suppl
t- 2 0
2024-05-12 00:04:57 jfulo@suppl
t- 2 0
2024-05-12 00:01:20 jfulo@suppl
t- 2 0
2024-05-12 03:14:53 jfulo@suppl
t- 11 2
2024-05-12 03:06:16 jfulo@suppl
t- 21 0
2024-05-12 03:19:10 jfulo@suppl
t- 2 0
2024-05-12 03:04:25 jfulo@suppl
t- 2 0
2024-05-12 03:15:36 jfulo@suppl
t- 4 1
2024-05-12 00:03:22 jfulo@suppl
t- 6 0
2024-05-12 00:00:55 jfulo@suppl
t- 0 0
2024-05-12 03:17:19 jfulo@suppl
t- 1 0
2024-05-12 03:11:01 jfulo@suppl
t- 2 0
2024-05-12 03:07:20 jfulo@suppl
t- 5 0
2024-05-12 03:04:44 jfulo@suppl
t- 0 0
2024-05-12 00:02:09 jfulo@suppl
t- 4 0
2024-05-12 03:18:30 jfulo@suppl
t- 8 0
2024-05-12 00:04:16 jfulo@suppl
t- 2 0
2024-05-12 00:06:08 jfulo@suppl
t- 8 1
2024-05-12 00:02:36 jfulo@suppl
t- 1 0
2024-05-12 00:05:25 jfulo@suppl
t- 2 1
2024-05-12 00:04:06 jfulo@suppl
t- 0 0
2024-05-12 00:00:23 jfulo@suppl
t- 0 0
2024-05-12 00:01:35 jfulo@suppl
t- 4 0
jfulo@suppl
2024-05-12 00:03:41 t- 2 1
2024-05-12 03:12:07 jfulo@suppl
t- 2 0
2024-05-12 00:05:39 jfulo@suppl
t- 2 0
jfulo@suppl
Assignment Group (Placeholder) UTS Ticket ID Resolve time Resolution notes
PLDT IT App Support
PLDT IT App Support
PLDT IT App Support
PLDT IT App Support
PLDT IT App Support
PLDT IT App Support
PLDT IT App Support
PLDT IT App Support
PLDT IT App Support
PLDT IT App Support
PLDT IT App Support
PLDT IT App Support INC000008652
PLDT IT App Support 102
PLDT IT App Support
PLDT IT App Support
PLDT IT App Support
PLDT IT App Support
PLDT IT App Support
PLDT IT App Support
PLDT IT App Support INC000008635 1420070
PLDT IT App Support 794
PLDT IT App Support
PLDT IT App Support
PLDT IT App Support 850971
PLDT IT App Support INC000008635
PLDT IT App Support 470
PLDT IT App Support
PLDT IT App Support
PLDT IT App Support INC000008652
PLDT IT App Support 354
PLDT IT App Support
PLDT IT App Support INC000008642
PLDT IT App Support 573
PLDT IT App Support INC000008651 60307
PLDT IT App Support 566
PLDT IT App Support 78570
PLDT IT App Support
PLDT IT App Support
PLDT IT App Support
PLDT IT App Support 1411
PLDT IT App Support
PLDT IT App Support