User Guide SC 3590 (EN-US)
User Guide SC 3590 (EN-US)
Series SC 3590
This is a product approved by Anatel, the approval number can be found on the product label.
For more information, consult the Anatel website: https://www.gov.br/anatel/pt-br
Important: This product does not have encryption. Intelbras does not access, transfer, capture, or
carry out any other type of processing of personal data from this product, with the exception of data
necessary for the operation of the product itself.
Audience
This documentation is intended for:
• Network planners.
• Field technical support and servicing engineers.
• Network administrators working with the switches.
Conventions
The following information describes the conventions used in the documentation.
Command conventions
Convention Description
Boldface Bold text represents commands and keywords that you enter literally as shown.
Italic Italic text represents arguments that you replace with actual values.
[] Square brackets enclose syntax choices (keywords or arguments) that are optional.
Braces enclose a set of required syntax choices separated by vertical bars, from which
{ x | y | ... }
you select one.
Square brackets enclose a set of optional syntax choices separated by vertical bars,
[ x | y | ... ]
from which you select one or none.
Asterisk marked braces enclose a set of required syntax choices separated by vertical
{ x | y | ... } *
bars, from which you select a minimum of one.
Asterisk marked square brackets enclose optional syntax choices separated by vertical
[ x | y | ... ] *
bars, from which you select one choice, multiple choices, or none.
The argument or keyword and argument combination before the ampersand (&) sign
&<1-n>
can be entered 1 to n times.
# A line that starts with a pound (#) sign is comments.
GUI conventions
Convention Description
Window names, button names, field names, and menu items are in Boldface. For
Boldface
example, the New User window opens; click OK.
Multi-level menus are separated by angle brackets. For example, File > Create >
>
Folder.
Symbols
Convention Description
An alert that calls attention to important information that if not understood or followed
WARNING! can result in personal injury.
An alert that calls attention to important information that if not understood or followed
CAUTION: can result in data loss, data corruption, or damage to hardware or software.
Convention Description
Preface ............................................................................................................ 3
Audience ............................................................................................................................................................... 3
Conventions .......................................................................................................................................................... 3
Contents ........................................................................................................................................................ 1
1 Preparing for installation ............................................................................... 2
Safety recommendations ...................................................................................................................................... 2
Examining the installation environment ................................................................................................................ 3
Examining the installation site ............................................................................................................................... 6
Checking power distribution or power supply environment ................................................................................... 7
Laser safety........................................................................................................................................................... 7
Installation tools .................................................................................................................................................... 7
Installation accessories ......................................................................................................................................... 8
2 Installing the switch..................................................................................... 10
Installing the switch in a 19-inch rack.................................................................................................................... 2
Mounting the switch on a workbench .................................................................................................................... 4
Grounding the switch ............................................................................................................................................ 4
Installing/removing a fan tray ................................................................................................................................ 8
Installing and removing a power supply .............................................................................................................. 10
Connecting the power cord ................................................................................................................................. 15
Installing/removing an expansion card ................................................................................................................ 18
Verifying the installation ...................................................................................................................................... 21
3 Accessing the switch for the first time ......................................................... 22
Connecting the switch to a configuration terminal............................................................................................... 22
Setting terminal parameters .................................................................................................................................. 3
Starting the switch ................................................................................................................................................. 3
4 Setting up an IRF fabric ................................................................................ 4
IRF fabric setup flowchart ..................................................................................................................................... 4
Planning IRF fabric setup ...................................................................................................................................... 2
Configuring basic IRF settings .............................................................................................................................. 6
Connecting the physical IRF ports ........................................................................................................................ 6
Verifying the IRF fabric setup ................................................................................................................................ 6
5 Maintenance and troubleshooting ................................................................. 8
Power supply failure .............................................................................................................................................. 8
Fan tray failure ...................................................................................................................................................... 8
Configuration terminal display issues.................................................................................................................... 9
i
1 Preparing for installation
This document is applicable to the following Ethernet switches:
Table1-1 Switch series and models
SC 3590-28G-4SC-8XE
SC 3590-48G-4XE
Non-PoE models
SC 3590-28S-4SC-8XE
SC 3590 switch
series
SC 3590-48S-4XE
SC 3590-28GP-4SC-8XE
SC 3590-48GP-6XE
PoE models
SC 3590-16GU-8M10U-4YE
SC 3590-32GU-16M10U-4YE
Safety recommendations
To avoid any equipment damage or bodily injury caused by improper use, read the following safety
recommendations before installation. Note that the recommendations do not cover every possible
hazardous condition.
• Before cleaning the switch, remove all power cords from the switch. Do not clean the switch
with wet cloth or liquid.
• Do not place the switch near water or in a damp environment. Prevent water or moisture from
entering the switch chassis.
• Do not place the switch on an unstable case or desk. The switch might be severely damaged in
case of a fall.
• Ensure good ventilation of the equipment room and keep the air inlet and outlet vents of the
switch free of obstruction.
• Make sure the power input voltage is as required by the power supply.
• To avoid electrical shocks, do not open the chassis while the switch is operating or when the
switch is just powered off.
• Wear an ESD wrist strap when you replace an expansion card, removable power supply, or fan
tray. Make sure the strap makes good skin contact and is reliably grounded.
1-2
Examining the installation environment
To ensure correct operation of your switch, make sure the installation environment meets the
requirements listed in Table1-2.
Table1-2 Checking list for the installation environment
Item Requirements
CAUTION:
To ensure correct operation of your device, make sure the installation
environment is adequately ventilated to prevent the switch from
overheating.
Ventilation and heat dissipation • Ensure a minimum clearance of 10 cm (3.94 in) around the chassis.
• Do not install the device near a heat source, for example, a stove or
heater.
• Ensure air ventilation in the installation environment.
• Do not block the ventilation holes in the device or power adapter.
CAUTION:
Water or moisture might damage the circuits of the device.
• Do not place the device near water or in a damp environment.
• Install the switch in a clean, dry, and ventilated place where
temperature is controlled in a stable range.
Anti-moisture • Make sure the installation environment is free from water leakage or
condensation. If required, install a dehumidification device (such as
an air conditioner with a dehumidification function or a dedicated
dehumidifier).
• Do not operate the device under or near the water source, such as
the wash basin, laundry room, or areas with high humidity.
• Do not touch the device with wet hands.
For correct operation and long service life of your switch, maintain the
temperature and humidity in the equipment room at acceptable ranges.
• Lasting high relative humidity can cause poor insulation, electricity
leakage, mechanical property change of materials, and metal
corrosion.
• Lasting low relative humidity can cause washer contraction and
Temperature/humidity ESD and cause issues including loose mounting screws and circuit
failure.
• High temperature can accelerate the aging of insulation materials
and significantly lower the reliability and lifespan of the switch.
For the temperature and humidity requirements of the switch, see
technical specifications in the hardware information and specifications for
the switch.
1-3
Item Requirements
CAUTION:
Ground the switch correctly and verify the grounding. For more
information, see "Grounding the switch."
• If you ground the switch by using a grounding strip, make sure the
grounding resistance of the grounding strip in the equipment room is
less than 1
• If you ground the switch by using a grounding conductor buried in
the earth ground, make sure the grounding resistance of the
grounding conductor in the ground is less than 10.
• Route the signal cables along indoor walls, bury the cables in the
earth ground, or thread the cables through steel tubes. Install a
signal lightning arrester with a nominal discharge current for a
corresponding network interface.
Lightning protection
• Keep the signal cables far from power cords and lightning rod down
conductors.
• As a best practice, route power cords indoors. If an AC power cord
is routed from outdoors, connect the AC power cord first to a power
lightning arrester before leading it to the AC power port on the
switch. Make sure the power lightning arrester has a nominal
discharge current and the total length of the power cord from the
power lighting arrester to the power port on the switch is less than 5
m (16.40 ft).
• Ground the switch, rack, independent power supplies, and lightning
arresters separately.
• You must ground optical fibers with reinforcing metal stiffener from
outdoors on an optical distribution frame (ODF) or fiber splice
enclosure.
CAUTION:
Do not run an Ethernet cable and power cord in parallel.
Cable routing • Route different types of cables separately.
• Keep power cords a minimum of 5 cm (1.97 in) away from other
cables.
• Ground the switch correctly.
• To avoid ESD damage to the device or FRUs, always wear an ESD
ESD prevention wrist strap when you install or remove the device or FRUs.
• Make sure the wrist strap has good skin contact and is reliably
grounded.
Cleanliness
Dust buildup on the chassis might cause electrostatic adsorption and dust corrosion, resulting in
poor contact of metal connectors and contact points. This might shorten the device's lifetime and
1-4
even cause device failure in the worst case. Table1-3 describes the switch requirement for
cleanliness.
Table1-3 Switch requirement for cleanliness
CAUTION:
As a best practice, control the corrosive gas concentrations in the equipment room at their average
values. Make sure the corrosive gas concentrations do not exceed 30 minutes per day at their
maximum values.
1-5
• Use environmentally friendly materials to decorate the equipment room. Avoid using organic
materials that contains harmful gases, such as sulfur or chlorine-containing insulation cottons,
rubber mats, sound-proof cottons, and avoid using plasterboards with high sulfur concentration.
• Place fuel (diesel or gasoline) engines separately. Do not place them in the same equipment
room with the device. Make sure the exhausted air of the engines will not flow into the
equipment room or towards the air inlet of the air conditioners.
• Place batteries separately. Do not place them in the same room with the device.
• Employ a professional company to monitor and control corrosive gases in the equipment room
regularly.
1-6
Table1-6 Pollution sources
Saline water areas such as oceans and saline lakes ≤ 3.7 km (2.30 miles)
Serious pollution sources such as metallurgic plants, coal mines, and
≤ 3 km (1.86 miles)
heat and power plants
Medium pollution sources such as chemical factories, rubber plants,
≤ 2 km (1.24 miles)
and electroplating factories
Light pollution sources, such as food factories, tanneries, and
≤ 1 km (0.62 miles)
heating boilers
Item Requirements
Preparation The power supply must be available before you install the switch.
The voltage provided to the switch must be within the operating voltage range.
Voltage For the operating voltage range, see technical specifications in the hardware
information and specifications for the switch.
• If the external power supply system provides an AC power outlet, prepare a
country-specific AC power cord yourself. Make sure the PE wire of the AC
Power receptacle and power supply is grounded reliably.
cables • If the external power supply system provides a DC distribution box, prepare
DC power cords yourself.
• Do not use the power cord provided with the switch on other devices.
Laser safety
WARNING!
The switch is Class 1 laser device. Disconnected optical fibers or transceiver modules might emit
invisible laser light. Do not stare into beams or view directly with optical instruments when the switch
is operating.
Installation tools
No installation tools are provided with the switch. Prepare the following tools yourself as required:
• ESD wrist strap
• Flat-blade screwdriver
• Phillips screwdriver
• Needle-nose pliers
• Diagonal pliers
• Marker
1-7
Installation accessories
Before installation, make sure you have all the required installation accessories. If an installation
accessory is damaged or lost, purchase a new one by using the BOM code in Table1-8.
Table1-8 Installation accessories
Rubber feet
Four, provided All models
Grounding cable
Grounding screw
1, provided All models
SC 3590
Expansion card filler panel series: 1,
provided
All models
Power cord
1, provided with
removable power All models
The appearance and parameters supplies
for power cords vary depending on
countries and regions.
1-8
Description Quantity Applicable device models
1-9
2 Installing the switch
CAUTION:
Keep the tamper-proof seal on a mounting screw on the chassis cover intact, and if you want to open
the chassis, contact INTELBRAS for permission. Otherwise, INTELBRAS shall not be liable for any
consequence.
Start
Troubleshoot the
Turn on the circuit breakers switch
No
Turn off the
Operating correctly?
circuit breakers
Yes
No
Install expansion modules?
Yes
No
Troubleshoot the
Operating correctly?
switch
Yes
End
2-1
Installing the switch in a 19-inch rack
Figure2-2 Mounting bracket
(1) Screw hole for attaching the bracket to the switch (2) Screw hole for attaching the bracket to the rack
2-2
Figure2-4 Attaching the mounting brackets to the power supply-side mounting position
2-3
Figure2-5 Mounting the switch in the rack
The power input end of the switch has a noise filter, whose central ground is directly connected to the
chassis to form the chassis ground (commonly known as PGND). You must securely connect this
chassis ground to the earth to minimize the potential for system damage, maximize the safety at the
site, and minimize EMI susceptibility of the system.
Select a grounding method based on the installation environment.
2-4
NOTE:
The power and grounding terminals in this section are for illustration only.
If a grounding strip is available at the installation site, use the grounding cable provided with the
switch to connect the switch to the grounding strip.
Connecting the grounding cable to the chassis
1. Remove the grounding screw in the rear panel of the chassis.
2. Use the grounding screw to attach the ring terminal of the grounding cable to the grounding
screw hole. Fasten the screw. As a best practice, use a torque of 12 kgf-cm (1.18 Nm) to fasten
the grounding screw.
IMPORTANT:
Orient the grounding cable as shown in Figure2-6 so that you can easily install or remove the
expansion cards.
Figure2-6 Connecting the grounding cable to the chassis (non PoE model)
2-5
Figure2-7 Connecting the grounding cable to a grounding strip
Method 2
1. Remove the hex nut of a grounding post on the grounding strip.
2. Connect the ring terminal of the grounding cable to the grounding post of the grounding strip,
and fasten it with the removed hex nut.
Figure2-8 Connecting the grounding cable to a grounding strip
2-6
Figure2-9 Grounding the switch by burying the grounding conductor into the earth ground
(1) Grounding screw (2) Chassis rear panel (3) Grounding cable
(4) Earth (5) Welding point (6) Grounding conductor
2-7
Installing/removing a fan tray
CAUTION:
• Install two fan trays of the same model on the switch. Do not power on the switch when it does
not have fan trays or has only one fan tray installed.
• Do not leave any fan tray slots empty when the switch is operating.
• If both fan trays fail while the switch is operating, replace them within 2 minutes while the switch
is operating.
• If one fan tray fails while the switch is operating, perform either of the following tasks:
If the ambient temperature is not higher than 27°C (80.6°F), replace the fan tray within 24 hours and
make sure the failed fan tray is in position before the replacement.
If the ambient temperature is higher than 27°C (80.6°F), replace the fan tray immediately.
• If you power cycle the switch after a fan tray fails, the switch will fail to start up.
The switch came with the two fan tray slots empty. The air flow direction varies by fan tray model.
The LSPM1FANSA-SN fan tray blows air from the power supply side to the port side. The fan tray
handle is blue.
The LSPM1FANSB-SN fan tray draws air from the port side to the power supply side. The fan tray
handle is red.
For more information about the fan trays, see technical specifications in the hardware information
and specifications for the switch.
2-8
Figure2-10 Installing a fan tray
2-9
Figure2-11 Removing a fan tray
WARNING!
• To avoid bodily injury or switch damage, strictly follow the procedures in Figure2-12 and
Figure2-13 to install and remove a power supply.
• You must provide a circuit breaker for each power supply.
2-10
Figure2-13 Removal procedure
CAUTION:
• To prevent damage to the power supply and the connectors on the backplane, insert the power
supply gently. If you encounter a hard resistance when inserting the power supply, pull out the
power supply and insert it again. Make sure the power supply has a good contact with the
connectors.
• When the switch has two power supplies working in 1+1 redundancy, removing one power supply
does not affect system operation. If the switch has only one power supply, removing the power
supply causes power down of the switch.
• If you are not to install a new power supply after removing the old one, install a filler panel in the
slot in time.
3. Unpack the power supply. Make sure the power supply model is as required.
2-11
Keep the packaging box and packaging bag for the power supply secure for future use.
4. Correctly orient the power supply. Make sure the lettering on the power supply is upward.
5. Align the power supply with the power supply slot. Grasping the handle of the power supply with
one hand and supporting its bottom with the other, slide the power supply slowly into the slot
along the guide rails until the latch of the power supply clicks into the slot.
To prevent damage to the power supply or the connectors on the backplane, insert the power
supply gently. If you encounter a hard resistance when inserting the power supply, pull out the
power supply and insert it again.
Figure2-15 Installing a power supply
2-12
2. Disconnect the power cord.
3. Press the latch towards the handle, and pull the power supply along the guide rails until it is
part-way out.
4. Grasp the handle of the power supply with one hand, support the bottom with the other hand,
and pull the power supply slowly along the guide rails out of the slot.
Keep the removed power supply in an antistatic bag or the power supply package bag for future
use.
Figure2-17 Removing the power supply
2-13
Figure2-18 Removing the filler panel
3. Unpack the power supply and verify that the power supply model is correct.
4. Correctly orient the power supply with the power supply slot (use the letters on the power
supply faceplate for orientation), grasp the handle of the power supply with one hand and
support its bottom with the other, and slide the power supply slowly along the guide rails into
the slot (see callout 1 in Figure2-19).
5. Fasten the captive screws on the power supply with a Phillips screwdriver to secure the power
supply in the chassis (see callout 2 in Figure2-19). If the captive screw cannot be tightly
fastened, verify the installation of the power supply.
As a best practice, use a torque of 5 kgf-cm (0.49 Nm) to fasten the captive screws.
6. Install the filler panel over the empty power supply slot to prevent dust and ensure good
ventilation if you install only one power supply.
Figure2-19 Installing a power supply
2-14
4. Grasp the handle of the power supply with one hand and pull it out a little, support the bottom
with the other hand, and pull the power supply slowly along the guide rails out of the slot.
Put away the removed power supply in an antistatic bag or the power supply package bag for
future use.
Figure2-20 Removing a power supply
Power supply
Available power source Connection procedure reference
model
2-15
To connect the power cord:
1. Wear an ESD wrist strap. Make sure the strap makes good skin contact and is reliably
grounded.
2. Plug the female connector of the power cord into the power receptacle on the power supply, as
shown by callout 1 in Figure2-21.
3. Use a releasable cable tie to secure the power cord to the handle of the power supply, as shown
by callouts 2 and 3 in Figure2-21.
4. Connect the other end of the power cord to an AC power source.
Figure2-21 Connecting the power cord for a PSR250-12A1 power supply
2-16
Figure2-22 Connecting a power cord (1)
2-17
Figure2-24 Connecting the power cord for a PSR180-12D-B power supply
SC 3590 switches each provide one expansion slot at the rear. For the expansion cards available
for the switch, see technical specifications in the hardware information and specifications for the
switch.
The installation and removal procedure is similar for expansion cards.
2-18
Figure2-25 Removing the filler panel over the expansion slot
2-19
Figure2-26 Installing an expansion card with an ejector lever (LSWM2QP2P)
2-20
Removing an expansion card
1. Wear an ESD wrist strap and make sure it makes good skin contact and is reliably grounded.
2. Use a Phillips screwdriver to remove the captive screw on the expansion card.
3. (Optional.) If the expansion card has an ejector lever, rotate out the ejector lever.
Skip this step if the expansion card does not have an ejector lever.
4. Gently pull the expansion card out of the chassis along the guide rails.
5. If you are not to install a new expansion card after removing the original one, install a filler panel
in the slot to prevent dust and ensure good ventilation in the switch.
NOTE:
For information about lightning protection for the switch, see INTELBRAS Lightning Protection
Guide.
2-21
3 Accessing the switch for the first time
Connecting the switch to a configuration terminal
The switch provides a serial console for connecting to a configuration terminal.
In Figure3-1, the switch is connected to a configuration terminal (PC as an example) from the serial
console port.
Figure3-1 Connecting the switch to a configuration terminal
As shown in Table3-1, two types of console cables can be used for connecting the switch to a
configuration terminal.
Table3-1 Connection methods and console cables
Configuration
Switch-side
Connection method Console cable type terminal-side
connector
connector
DB9-to-RJ45 console
DB-9 female connector RJ-45 connector
Using the serial console cable
port for connection USB-to-RJ45 console
USB connector RJ-45 connector
cable
The signal pinout for a DB9-to-RJ45 console cable depends on the vendor of the cable. To avoid
abnormal configuration terminal display, use a serial console cable provided by INTELBRAS. For
more information, see Table1-8. To prepare a serial console cable yourself, make sure the signal
pinout for the RJ-45 connector is the same as that shown in Table3-2.
3-1
Connecting a DB9-to-RJ45 console cable
CAUTION:
Follow these guidelines when you connect a DB9-to-RJ45 console cable:
• Identify the mark on the serial console port and make sure you are connecting to the correct port.
• The serial ports on PCs do not support hot swapping. To connect a PC to an operating switch,
first connect the PC end. To disconnect a PC from an operating switch, first disconnect the switch
end.
A DB9-to-RJ45 console cable is an 8-core shielded cable, with a crimped RJ-45 connector at one
end for connecting to the serial console port of the switch, and a DB-9 female connector at the other
end for connecting to the serial port on the console terminal.
Figure3-2 DB9-to-RJ45 console cable
1 RTS 8 CTS
2 DTR 6 DSR
3 TXD 2 RXD
4 SG 5 SG
5 SG 5 SG
6 RXD 3 TXD
7 DSR 4 DTR
8 CTS 7 RTS
To connect the switch to a configuration terminal (for example, a PC) through a DB9-to-RJ45 console
cable:
1. Plug the DB-9 female connector of the DB9-to-RJ45 console cable to the serial port on the PC.
2. Connect the RJ-45 connector to the serial console port on the switch.
3-2
Connecting a USB-to-RJ45 console cable
IMPORTANT:
• To use a USB-to-RJ45 console cable to connect the switch to a configuration terminal, first
download and install the USB-to-RJ45 console driver on the configuration terminal and then
connect the USB-to-RJ45 console cable to the configuration terminal.
• If you have connected a USB-to-RJ45 console cable to the configuration terminal before driver
installation, you must remove and reconnect the USB-to-RJ45 console cable to the configuration
terminal.
The following installs the driver on the Windows system. To install the driver on other operating
systems, see the installation guide in the driver compression package named by the corresponding
operating system.
To connect the switch to the configuration terminal through a USB-to-RJ45 console cable.
Start
End
Step Description
4-1
Step Description
• Planning the cabling scheme
2. Install IRF member switches See "Installing the switch in a 19-inch rack" or "Mounting the switch
on a workbench."
3. Connect grounding cables and
power cords See "Grounding the switch" and "Connecting the power cord."
NOTE:
For the maximum IRF member devices supported by the switch, see the release notes that come
with the switch.
4-2
Planning IRF topology and connections
You can create an IRF fabric in daisy chain topology or more reliable ring topology. In ring topology,
the failure of one IRF link does not cause the IRF fabric to split as in daisy chain topology. Instead,
the IRF fabric changes to a daisy chain topology without interrupting network services.
You connect the IRF member switches through IRF ports, the logical interfaces for the connections
between IRF member switches. Each IRF member switch has two IRF ports: IRF-port 1 and IRF-port
2. To use an IRF port, you must bind a minimum of one physical port to it.
When connecting two neighboring IRF member switches, you must connect the physical ports of
IRF-port 1 on one switch to the physical ports of IRF-port 2 on the other switch. See Table4-1 for the
available IRF physical ports. You can bind several IRF physical ports to an IRF port for increased
bandwidth and availability.
Figure4-2 and Figure4-3 show the topologies of an IRF fabric made up of three switches. The IRF
port connections in the two figures are for illustration only, and more connection methods are
available.
Figure4-2 IRF fabric in daisy chain topology
IRF-port1 IRF-port1
IRF-port2 IRF-port2
1 2 3
IRF-port1 IRF-port2
1
IRF-port2 IRF-port1
IRF-port1
IRF-port2
2 3
4-3
Identifying physical IRF ports on the member switches
Identify the physical IRF ports on the member switches according to your topology and connection
scheme.
Table4-1 shows the physical ports that can be used for IRF connection and the port use restrictions.
Table4-1 Candidate physical IRF ports and their use restrictions
4-4
IMPORTANT:
In these schemes, all physical IRF ports are located on the same side. If physical IRF ports are on
different sides, you must measure the distance between them to select an appropriate cable.
4 3
4-5
Figure4-6 ToR cabling
1 2 3 4
To use a port on an expansion card as an IRF port, install an expansion card, and then configure IRF
ports.
For more information about configuring basic IRF settings, see Virtual Technologies Configuration
Guide in the configuration guides for the switch.
4-6
Table4-2 Displaying and maintaining IRF configuration and running status
Task Command
NOTE:
To avoid IP address collision and network problems, configure a minimum of one multi-active
detection (MAD) mechanism to detect the presence of multiple identical IRF fabrics and handle
collisions. For more information about MAD detection, see Virtual Technologies in the configuration
guides for the switch.
4-7
5 Maintenance and troubleshooting
Power supply failure
The switch series uses removable power supplies.
• SC 3590-28GP-4SC-8XE, SC 3590-32GU-16M10U-4YE, SC 3590-16GU-8M10U-4YE and
SC 3590-48GP-6XE—You can observe the power supply status LEDs (PWR1 and PWR2) on
the switch in combination with the status LEDs on the power supplies to identify power supply
failure. For more information, see INTELBRAS PSR600-54A-B Power Module User Manual,
INTELBRAS PSR920-54A-B Power Module User Manual, and INTELBRAS PSR1600-54A-B
Power Module User Manual.
• SC 3590-28G-4SC-8XE, SC 3590-28S-4SC-8XE, SC 3590-48G-4XE and SC 3590-48S-4XE
You can observe the power supply status LEDs (PWR1 and PWR2) on the switch to identify
power supply failure. For more information, see technical specifications in the hardware
information and specifications for the switch.
Symptom
The status LED indicates a power supply failure.
Solution
To resolve the issue:
1. Verify that the power supply model is as required by the switch.
2. Verify that the power supply is securely installed in the switch.
3. Verify that the operating temperature of the switch is in an acceptable range and the power
supply has good ventilation.
4. If the issue persists, contact INTELBRAS Support.
To replace a power supply, see "Installing and removing a power supply."
The switch uses removable fan trays. If a fan tray fails, see "Installing/removing a fan tray" to replace
the fan tray.
Symptom
The system status LEDs on the switch and the fan tray indicate a fan tray failure.
Solution
When a fan tray issue occurs, contact INTELBRAS Support.
5-1
Configuration terminal display issues
If the configuration environment setup is correct, the configuration terminal displays booting
information when the switch is powered on. If the setup is incorrect, the configuration terminal
displays nothing or garbled text.
No display
Symptom
The configuration terminal does not have display when the switch is powered on.
Solution
To resolve the issue:
1. Verify that the power supply is supplying power to the switch correctly.
2. Verify that the console cable is correctly connected.
3. Verify that the console cable does not have any issues and the terminal settings are correct.
4. If the issue persists, contact INTELBRAS Support.
Garbled display
Symptom
The display on the configuration terminal is garbled.
Solution
To resolve the issue:
1. Verify that the following settings are configured for the terminal:
Baud rate—9600.
Data bits—8.
Stop bits—1.
Parity—None.
Flow control—None.
2. If the issue persists, contact INTELBRAS Support.
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Warranty term
It is expressly stated that this contractual guarantee is granted subject to the following conditions:
1. All parts, pieces and components of the product are guaranteed against any manufacturing defects
that may occur, for a period of 3 (three) years – 3 (three) months of legal warranty and 33 (thirty-
three) months months of contractual warranty -, counted from the date of delivery of the product to the
Consumer, as stated on the product purchase invoice, which is an integral part of this Term
throughout the national territory. This contractual warranty includes the free exchange of parts, pieces
and components that present manufacturing defects, including the labor used in this repair. If no
manufacturing defect is found, but rather defect(s) arising from inappropriate use, the Consumer will
bear these expenses.
2. Installation of the product must be carried out in accordance with the Product Manual and/or
Installation Guide. If your product requires installation and configuration by a qualified technician, look
for a suitable and specialized professional, as the costs of these services are not included in the value
of the product.
3. In the event that the Consumer requests home assistance, he or she must go to the nearest
Authorized Service to consult the technical visit fee. If it is found necessary to remove the product, the
costs resulting from transport and security to and from the product are the responsibility of the
Consumer.
4. In the event that the Consumer requests home assistance, he or she must go to the nearest
Authorized Service to consult the technical visit fee. If it is found necessary to remove the product, the
resulting expenses, such as transport and security to and from the product, are the responsibility of
the Consumer.
5. The guarantee will completely lose its validity in the occurrence of any of the following hypotheses:
a) if the defect is not manufacturing, but caused by the Consumer or by third parties outside the
manufacturer; b) if damage to the product arises from accidents, accidents, acts of nature (lightning,
floods, landslides, etc.), humidity, voltage in the electrical network (overvoltage caused by accidents
or excessive fluctuations in the network), installation/use in disagreement with the user manual or
resulting from natural wear and tear of parts, pieces and components; c) if the product has been
influenced by a chemical, electromagnetic, electrical or animal nature (insects, etc.); d) if the product's
serial number has been tampered with or erased; e) if the equipment has been tampered with.
6. This warranty does not cover loss of data, therefore, it is recommended, if applicable to the
product, that the Consumer makes a regular backup copy of the data contained in the product.
7. Intelbras is not responsible for the installation of this product, nor for any attempts at fraud and/or
sabotage in its products. Keep the software and applications used up to date, if applicable, as well as
the necessary network protections to protect against intrusions (hackers). The equipment is
guaranteed against defects within its normal conditions of use, and it is important to be aware that, as
it is electronic equipment, it is not free from fraud and scams that could interfere with its correct
functioning.
The contractual guarantee of this term is complementary to the legal one, therefore, Intelbras S/A
reserves the right to change the general, technical and aesthetic characteristics of its products without
prior notice.
These being the conditions of this complementary Warranty Term, Intelbras S/A reserves the right to
change the general, technical and aesthetic characteristics of its products without prior notice.
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Termo de garantia
Fica expresso que esta garantia contratual é conferida mediante as seguintes condições:
1. Todas as partes, peças e componentes do produto são garantidos contra eventuais defeitos de
fabricação, que porventura venham a apresentar, pelo prazo de 3 (três) anos – sendo 3 (três) meses
de garantia legal e 33 (trinta e três) meses de garantia contratual –, contado a partir da data de
entrega do produto ao Senhor Consumidor, conforme consta na nota fiscal de compra do produto,
que é parte integrante deste Termo em todo o território nacional. Esta garantia contratual
compreende a troca gratuita de partes, peças e componentes que apresentarem defeito de
fabricação, incluindo a mão de obra utilizada nesse reparo. Caso não seja constatado defeito de
fabricação, e sim defeito(s) proveniente(s) de uso inadequado, o Senhor Consumidor arcará com
essas despesas.
2. A instalação do produto deve ser feita de acordo com o Manual do Produto e/ou Guia de
Instalação. Caso seu produto necessite a instalação e configuração por um técnico capacitado,
procure um profissional idôneo e especializado, sendo que os custos desses serviços não estão
inclusos no valor do produto.
3. Na eventualidade de o Senhor Consumidor solicitar atendimento domiciliar, deverá encaminhar-se
ao Serviço Autorizado mais próximo para consulta da taxa de visita técnica. Caso seja constatada a
necessidade da retirada do produto, as despesas decorrentes de transporte e segurança de ida e
volta do produto ficam sob a responsabilidade do Senhor Consumidor.
4. Na eventualidade de o Senhor Consumidor solicitar atendimento domiciliar, deverá encaminhar-se
ao Serviço Autorizado mais próximo para consulta da taxa de visita técnica. Caso seja constatada a
necessidade da retirada do produto, as despesas decorrentes, como as de transporte e segurança
de ida e volta do produto, ficam sob a responsabilidade do Senhor Consumidor.
5. A garantia perderá totalmente sua validade na ocorrência de quaisquer das hipóteses a seguir: a)
se o vício não for de fabricação, mas sim causado pelo Senhor Consumidor ou por terceiros
estranhos ao fabricante; b) se os danos ao produto forem oriundos de acidentes, sinistros, agentes
da natureza (raios, inundações, desabamentos, etc.), umidade, tensão na rede elétrica (sobretensão
provocada por acidentes ou flutuações excessivas na rede), instalação/uso em desacordo com o
manual do usuário ou decorrentes do desgaste natural das partes, peças e componentes; c) se o
produto tiver sofrido influência de natureza química, eletromagnética, elétrica ou animal (insetos,
etc.); d) se o número de série do produto tiver sido adulterado ou rasurado; e) se o equipamento tiver
sido violado.
6. Esta garantia não cobre perda de dados, portanto, recomenda-se, se for o caso do produto, que o
Consumidor faça uma cópia de segurança regularmente dos dados que constam no produto.
7. A Intelbras não se responsabiliza pela instalação deste produto, e também por eventuais tentativas
de fraudes e/ou sabotagens em seus produtos. Mantenha as atualizações do software e aplicativos
utilizados em dia, se for o caso, assim como as proteções de rede necessárias para proteção contra
invasões (hackers). O equipamento é garantido contra vícios dentro das suas condições normais de
uso, sendo importante que se tenha ciência de que, por ser um equipamento eletrônico, não está
livre de fraudes e burlas que possam interferir no seu correto funcionamento.
A garantia contratual deste termo é complementar à legal, portanto, a Intelbras S/A reserva-se o
direito de alterar as características gerais, técnicas e estéticas de seus produtos sem aviso prévio.
Sendo estas as condições deste Termo de Garantia complementar, a Intelbras S/A se reserva o
direito de alterar as características gerais, técnicas e estéticas de seus produtos sem aviso prévio.
5-2