SVN # IOM 0125-01

Position Title : ICT Assistant

Duty Station : Tehran, Iran
Classification : General service Staff, Grade G4
Type of Appointment : Special short-term graded, Nine months with possibility of extension (subject to funding)
Estimated Start Date : As soon as possible

Closing Date : January 18th, 2025

Established in 1951, IOM is a Related Organization of the United Nations, and as the
leading UN agency in the field of migration, works closely with governmental,
intergovernmental and non-governmental partners. IOM is dedicated to promoting humane
and orderly migration for the benefit of all. It does so by providing services and advice to
governments and migrants.

Context:

Under the direct supervision of the Senior ICT (Supervisor), the overall supervision of the
Resource Management Officer, and in close coordination with the ICT Central Team, the
incumbent will provide first-level technical support and services to users of IOM’s corporate
applications and infrastructure, promoting a client and service-oriented approach.

Core Functions / Responsibilities:

1. Serve as the first level and frontline for helpdesk technical support requests, interacting
with local and remote users to provide assistance and troubleshooting, including support with
computers, applications, telephones, printers, scanners, PBX telephone systems, mobile
phones, etc.

2. Provide technical support to corporate applications and ICT standard software (e.g.,
Office365 applications, SAP, Oracle, Migrant Applications, Internet Browsing Security,
Mobile Applications, Bitlocker for disk encryption, etc.);

3. Provide technical support with the installation and maintenance of computers, peripherals,
and the backup system; Administer and monitor systems and workstations supporting ICT-
related tasks such as patch management, antimalware, and backup;

4. Keep secure all IT components and timely patched, including applications, computers,
network devices, CCTV systems, access controls, mobile phones, telephone systems, etc.

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5. Assist with the monitoring of workstations, LAN, and WAN equipment (e.g., Cisco
Meraki, Cisco ASA Firewall, switches, Wi-Fi access points, Microsoft Intune, PBX
telephone systems, and antimalware systems);

6. Assist with the administration of network devices, services including but not limited to
AWS, Azure and Microsoft 365 Cloud-based services, Active Directory, corporate antivirus
systems, and corporate backup;

7. Contribute with system upgrades and IT infrastructure changes ensuring compliance with
ICT Standards and other relevant ICT instructions;

8. Provide induction, guidance, and training on IOM systems, devices, and network usage to
end-users to facilitate the productive use of existing and new systems;

9. Help to maintain an IT inventory of active and retired equipment, including regular

updates to the technical documentation of the IT network;

10. Support local and remote users with the setup and troubleshooting of teleconference
meetings and calls;

11. Perform other related functions as required.

Required Qualifications and Experience

Education

• High school degree, and four years of relevant experience administrating Cloud-based
services (Azure, AWS and/or Microsoft 365), and LAN/WAN networking
environments, including Cisco Meraki.
or,
• University degree in computer science, telecommunications, and systems
engineering, and two years of relevant experience as mentioned above.

Any of the above qualifications plus the following will be an advantage:

• AWS or Azure, and/or Microsoft 365 Cloud Certification (Associate) are important
advantages.

• Microsoft Certification (MCP or above) in Windows Server 2019 or above and

Active Directory is also preferable.

• Other industry certifications such as Cisco CCNA, Avaya, CompTIA Network+,

CompTIA Security+, or ITIL.

• Cybersecurity-related certifications and training are an advantage.

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Experience

• Experience administrating Windows computers, Office365 tools (e.g., Microsoft

Outlook), and LAN/WAN Meraki networking environment.

• Experience in direct user technical support and computer, network, and

communication equipment troubleshooting.

• Proven experience supporting Office 365 and cloud-based solutions in AWS or

Azure.

• Experience and/or knowledge in responding to cyber security incidents, vulnerability

management, patch management, and security compliance daily tasks (e.g., NIST
800-53 cybersecurity standard and compliance framework).

Skills

• Identify, diagnose, and troubleshoot end-user computer’s problems including

Windows Operating Systems, Cisco VPN Connectivity, Microsoft Office, etc.
Including remote troubleshooting tools

• Manage users in Active Directory and Office 365

• Capacity to configure networking equipment including switches, firewalls, and

antennas (e.g. Cisco Meraki and ASA).

• Knowledge of administering corporate antivirus and corporate backup systems

• Experience with ITIL-based service desk ticketing systems

• Creation of users, extensions, and overall administration of telephone switchboard

systems (e.g. Avaya, Siemens)

• Managing videoconferencing systems (e.g. Microsoft Teams, Webex, Polycom)

• Experience troubleshooting macOS and macOS-based applications

• SAP and Oracle troubleshooting experience will be considered an advantage

Languages

• Fluency, both written and oral, in local language (Persian) and English is required.

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Required Competencies

The incumbent is expected to demonstrate the following values and competencies:

• Inclusion and respect for diversity: Respects and promotes individual and cultural
differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner
consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent, and
committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected, and fairly
treated.

Core Competencies
• Teamwork: Develops and promotes effective collaboration within and across
units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and
timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge
and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and
assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication.
Explains complex matters in an informative, inspiring and motivational way.

Other

• Any offer made to the candidate in relation to this vacancy notice is subject to
funding confirmation.

• Appointment will be subject to certification that the candidate is medically fit for
appointment and verification of residency, visa and authorizations by the concerned
Government, where applicable.

• Only candidates residing in either the country of the duty station or from a location in
a neighbouring country that is within commuting distance of the duty station will be
considered. In all cases, a prerequisite for taking up the position is legal residency in
the country of the duty station, or in the neighbouring country located within
commuting distance, and work permit, as applicable.

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How to apply:

Interested candidates are invited to fill the Personal History Form attached and send it
together with their CV and cover letter to the following address:
IOMTehranRecruitment@iom.int no later than 18th January 2024. Please take note that the
vacancy notice number (SVN#IOM 0125-01) must be referred to in your application/email
and/or cover letter in order for an application to be considered valid. IOM only accepts
profiles duly completed. Only shortlisted candidates will be contacted.

Posting period:

From 05.01.2025 to 18.01.2025

No Fees:

IOM does not charge a fee at any stage of its recruitment process (application, interview,
processing, training or other fee). IOM does not request any information related to bank
accounts.

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