Intra-India Perm Move Handbook
Intra-India Perm Move Handbook
Likewise, relocations create a valuable, career-enhancing opportunity for selected employees to grow
professionally in different working environments. A relocation will provide you with a one-of-a-kind
forum to apply your knowledge, skills, experience and judgment in areas that will enrich your
professional career.
It is important that you read this handbook in its entirety and become acquainted with its features and
provisions. It has been designed as a reference to assist you and your family if accompanying during
decision-making as you prepare for your intra-India relocation.
Please note that this program has been designed to provide tax benefits and cost savings for the
Company and for you. If you choose to work outside of the guidelines, certain benefits may not be
available to you.
In addition to the employee, dependents eligible for relocation benefits under this policy are defined as
follows:
Spouse
Your dependent children (as permitted by host location law and/or practice, and un-married
natural or adopted children of assignee and/or spouse through age 18) who are not employed
full-time. Please note that there may be location-specific limitations defining and/or regarding
eligible dependents that may supersede or otherwise limit the Company definition.
If you and your spouse are both offered a relocation to the same location at the Company’s request, the
benefit provisions that you will be eligible to receive will be evaluated. Some of the benefits will be
duplicated while some will be provided on a per household basis. See Appendix 1, p. 20 for additional
detail.
Authorized benefits must be exercised within one year of the effective date of transfer or hire date. All
benefits will cease with subsequent relocation (including international long-term assignment) or
termination.
Nothing in this handbook should be interpreted as a guarantee of continued or future employment for
any duration or as creating an employment contract, expressed or implied.
The Relocation Letter must be signed and returned to Cartus prior to the initiation of any transfer
benefits.
The Relocation Letter, including the Repayment Agreement, must be signed and returned to Cartus prior
to the initiation of any relocation benefits.
Questions not related to your relocation benefits outlined in this handbook should be directed to
CartusOnline.
2.5 CartusOnline
Cartus’ website will give you access to helpful information and details pertinent to your move. In
addition to working with your IAC, this web site provides another source of information that will help
ensure a smooth transition to your host location.
For those expenses directly reimbursable to you such as passport expenses, Cartus will process your
expense reimbursements within 3 to 4 business days upon receipt of the completed relocation expense
report with the supporting documentation, including receipts for any expenses incurred. You will submit
for reimbursement using the Cartus website. Submitting online is easy, and your IAC will explain the
steps to follow for reimbursement. Detailed information concerning out-of-pocket expenses for
reimbursement can be found in the relevant policy component information in this handbook.
IMPORTANT TO REMEMBER:
Relocation expenses must be separate and distinct from business expenses.
You must use a personal credit card or cash for relocation-related expenses. Do not use your
company issued credit card.
Note that allowances for certain benefits will be provided versus expense reimbursement. Expenses for
benefits paid by allowance are not eligible for reimbursement.
3.2.1 Passports
A valid passport may be required to apply for a business visa or work permit, as well as for travel
between countries, or within the same country if you are a foreign national. All accompanying family
members, including infants, must also have their own individual passports if applicable. For current
passports, you are responsible for ensuring they are valid. You are expected to secure all appropriate
passport(s) and all associated costs for obtaining or renewing passports will be reimbursed to you
through Cartus.
NOTE: Applications should be filed as soon as possible after acceptance of the transfer. The passport
application or renewal processing time can be unpredictable as it is dependent on many factors such as
season, location, and other events (i.e. staffing issues).
A Company approved immigration service provider will coordinate with you to obtain any required visas,
work permits, and/or residence permits. You will receive support throughout the process, including
guidance regarding documentation needed and timing parameters, as well as assistance in preparing
paperwork.
Immigration costs for your approved accompanying family members to travel and live in the destination
location, if applicable, are covered by the Company. The cost for obtaining additional documents for
family members, such as work permits or student visas, are your responsibility.
Out-of-pocket expenses that may be necessary to secure the required immigration documents will be
reimbursed. Some examples are:
Consulate appointment fees including transportation costs to and from the Consulate (auto,
parking and tolls)
Notarization fees
Unavoidable rush processing fees
Duplicate documentation fees
Photographs
Entry and exit visas
Necessary translator or interpreter fees
Limited travel cost related to authorized accompanying dependents required to return home to
apply for a visa for the new job location
Costs not reimbursed include, but are not limited to the following:
Please note that for many locations host location law mandates that the employee must
obtain the required immigration documents before the entry of household goods to the
destination location or even the signing of a lease will be permitted.
Some examples of intended uses for the Miscellaneous Expense Allowance include, but are not limited
to:
Excess baggage and/or fees for household goods shipment in excess of shipping limits
Pet transportation and associated expenses (pet carrier, inoculations, boarding, etc.)
Legal costs associated with setting up power of attorney, preparing / updating a will, etc.
Cost for duplication of records: medical, dental, and school
Fees from personal financial advisors
Installation of telephone, Internet, TV and cable service
Purchase/installation of carpet and wallpaper
Cleaning of origin/destination location house unless required in lease agreement
Purchase of clothing, luggage or special items needed in the host location
Bank charges for opening new accounts
Destination-location property insurance coverage unless a requirement of the location, or
required per the lease agreement
Tips for movers
Any other relocation expenses not otherwise covered in this handbook
4.2 Automobiles
The Company will cover shipping up to two (2) eligible vehicles, including two wheelers (that cannot be
shipped with the household goods) if the move is greater than 500 miles / 800 kilometers. The vehicles
must be in working order, must fit on a standard car carrier or moving van. If the move is 500 miles /
800 kilometers or less, you are required to drive the car(s) to the new location or ship them at your
own expense. Two wheelers can be shipped with the household goods, be in working order, and meet
all shipping requirements. If the two wheeler does not fit in with the household goods, it will be sent as
a partial load shipment as there is no special carrier for motor bikes. The Company will not cover any
fees for special handling, registration and licensing of vehicles.
Cartus will select the moving company and have them contact you. Cartus works with top quality,
moving companies to provide this service to you. You will be given the name of the mover who is best
suited to provide you with quality service based on your location. All moves should be scheduled for
weekday delivery to avoid potential weekend penalties. You should contact your IAC as early as possible
to establish a preliminary schedule as household goods shipments can take up to three weeks to book.
Once a moving company/van line has been selected, a representative will be contacting you to arrange
During your initial contact, a representative with the selected moving company will:
Ask for basic information about your move (locations, number of rooms, type of furniture,
appliances, etc.)
Discuss steps you should take to prepare an inventory and estimate of value for your household
goods
Explain services provided by the moving company
Identify any special moving needs requiring prior approval from the Company
Provide you with detailed written information on move planning and preparation
Review any other matters related to your move
From this point forward, Cartus and your moving company representative will be in touch with you
regularly to assure that your move goes smoothly. Any questions or concerns you have about
procedures, schedules, items to be shipped or other aspects of your household move should be directed
to your IAC.
The selected household goods moving company will pack, load, insure, transport, deliver and unpack
your normal household goods. There are some limits to this service. Multiple pack/load and delivery
services are not authorized. Furniture and boxes will be placed in your home where specified, and the
contents of your boxes will be unpacked and placed on the closest flat surface if desired. Unpacking
beyond this description is considered an additional service or maid service and may be obtained from
the moving company at an additional cost to you. Such services are considered miscellaneous expenses
and will not be reimbursed by the Company.
Authorized moving services are limited to household goods that will be transported to the destination
work location by the household goods carrier.
In order to comply with insurance guidelines, no personally packed by owner (PBO) boxes are allowed.
The household goods services provides packing and unpacking of household goods.
Coverage for shipment includes:
Packing and loading of household goods
Overland transportation
Disconnect/reconnect major appliances
Dismounting and mounting of T.V.s
Delivery, uncrating, and unpacking at the destination, and removing debris
One (1) additional debris removal within 30 days of delivery
Insuring goods from the time of packing in the departure location to the time of delivery to
destination residence
Disassembly/reassembly of standard furniture items: beds, desks, other large furniture items
(this does not include furniture items that were not previously assembled, or requires a specialist
to disassemble/reassemble)
Storage in transit as authorized if required
Items authorized do not include:
Items in the origin residence or other location used for a personal business
Hover boards
This list is not all inclusive. Check with your IAC for further details or questions.
Additional Exclusions:
Excessive or specialty crating, hoisting, or other special services may not be approved
Maid service or housecleaning service
Tips to movers
Disassembly of swimming pools, swing sets, basketball goals, or similar personal property
Disassembly/assembly of play gyms, television/radio antennas, flagpoles, etc. If such items are
disassembled prior to packing, they may be transported. If movers assemble or disassemble
unusual items, you will be billed directly
Draining and refilling of waterbeds
Establishing services such as power, water, gas, telephones, etc.
Exclusive use of moving van or space reservation
Unauthorized extra pickups or deliveries
Unauthorized overtime packing and unpacking
Unauthorized crating
4.4 Insurance
You will be provided insurance for authorized shipped items at full replacement value up to $1,000,000
total. The Company will not cover deeds, evidence of debt, currency or securities, jewelry, antiques,
collectibles or heirlooms. Your Cartus IAC will review all the insurance coverage provisions and
requirements for high value items with you.
Claims must be reported within 30 calendar days from date of delivery of the shipment, and, if needed,
your Cartus IAC can assist with filing a claim.
4.4.1 Conditions Not Insured
The insurance coverage does not include these conditions:
Loss or damage caused by wear and tear, inherent vice, delay, or loss of use
Note: Inherent vice is defined as loss related to the insured item only and not the result of an
external cause
Fraudulent or dishonest acts
Damage caused by insects, moths, vermin or inherent vice
Damage due to changes in climatic conditions including dampness or temperature and
humidity extremes (i.e., cracking and warping)
Any acts of government, war, or nuclear exposures and consequential losses
Loss or damage not noted on the delivery inventories at destination as missing or having
evident damage
Loss of data on disks and tapes (Hard drives should be backed up and recommend moving the
disks separately)
Household appliances and automobiles, unless exceptions are noted at time of delivery for
external damage to such property
Marred, scratch, chipped or dented items which have been coded by the moving company as
“conditions unknown”
Shipments delivered into self-storage units. (Constitutes final delivery and only exceptions
taken at delivery to the warehouse will be honored. Items must be inspected prior to moving
to permanent residence)
Oil Spill
Gas Cylinders
Household Goods Moving and Storage expenses may be taxable and subject to wage reporting and tax
withholding; if so, these expenses will be tax assisted. The tax assistance is also taxable and subject
to wage reporting and tax withholding.
If you choose to build a home in the new location, you will be responsible for storage costs beyond
the time period authorized in your Relocation Letter.
Temporary storage of household goods will not be authorized for any length of time to accommodate
plans for vacation or side trips en route to your new home, or remodeling of a new home.
One way direct economy class airfare from your current to new work location if distance
exceeds 500 miles/800 kms.
Up to 4 checked bags (including any free bags authorized by the airline) per person not to
exceed the airlines authorized size and weight standards
Mileage/Kilometerage, at the current Company rate for up to two personal automobiles, based
on the most direct route from your current location to the new work location
If traveling by personally owned vehicle, the maximum number of authorized travel days is
computed by dividing the number of miles/kilometers between your current location and your
new work location by 350 miles or 563 kilometers (the minimum number of miles/kilometers
you are expected to travel per day).
Lodging if driving – every 350 miles/563 kilometers, or if traveling by air, lodging if necessary
with approval.
Meals and incidentals will be covered by a per diem. The per diem provision will be detailed in
your Relocation Letter.
Covered expenses not direct billed or covered in a per diem must be submitted to Cartus for
reimbursement.
Reasonable cost of hotel or corporate housing accommodations and parking for one vehicle, if
needed. $25.00 per day for unreceipted lodging (e.g., if you stay with friends or relatives)
Lodging and meals for en route days on which you take personal side trips or stop over for
more than one day
• Lodging and meal expenses after either expiration of the authorized temporary living period,
establishment of a residence, or delivery of household goods to your new home, whichever
occurs first
• Costs for unauthorized dependents
If….. Then…..
Your dependents travel before you begin your Their first day of expenses begins your
new assignment. authorized reimbursement period.
Their first day of expenses begins your You are reimbursed for their lodging and meal
authorized reimbursement period. expenses only through the end of your
authorized reimbursement period.
Your dependents travel after your authorized You are reimbursed only for their lodging and
reimbursement period or after you establish meal expenses en route. No pre-departure or
residence (whichever comes first) after-arrival costs will be reimbursed.
You are reimbursed only for their lodging and You can start your authorized reimbursement
meal expenses en route. No pre-departure or period when your dependents arrive.
after-arrival costs will be reimbursed.
Lodging, meals, and incidental reimbursements may be taxable and subject to wage reporting and tax
withholding; if so, these expenses will be tax assisted. The tax assistance is also taxable and subject to
wage reporting and tax withholding.
Reimbursement of the finder’s fee may be taxable and subject to wage reporting and tax withholding;
if so, these expenses will be tax assisted. The tax assistance is also taxable and subject to wage
reporting and tax withholding.
The following tax assistance table summarizes the relocation policy benefits available and indicates
which benefits are eligible for tax assistance if they are subject to taxes in the receiving jurisdictions.
Tax assistance will be determined by our tax service provider. They will analyze the taxable benefits
subject to tax assistance paid or reimbursed to you and determine an appropriate amount of tax
assistance intended to cover any additional national, regional, local, and social taxes that you are subject
to. The amount of tax assistance paid to you directly will be reduced by the amount of any taxes paid
directly to the taxing jurisdictions by the Company, if applicable.
Household Goods/Autos
Tax Assistance No
Home Country Automobile (up to two (2) This benefit is not duplicated.
vehicles)