12th Class Computer Science (Session 2024-25)

Class 12th Computer Science

(Session: 2024-25)
Time: 3 Hrs Written: 50 ਅੰਕ
Total: 100 Marks Internal Assessment: 05 ਅੰਕ
Practical: 45 ਅੰਕ
Structure of Question Paper (Written Exam)
1. Question paper will be divided into three parts (Part-A, B and C)
2. There will be two questions in Part-A, i.e. Que No 1 and 2
i. There will be 6 questions of MCQ and fill ups type in Que No. 1, Each que will carry 1 mark
ii. There will be 6 questions of Full Forms, True/False and Short Key type in Que No. 2, each
question will carry 1 mark.
3. In Part-B, there will be 7 short answer type questions from Que No 3 to Que No 9. Students
have to attempt any five questions out of these 7 questions. Each que will carry 4 marks.
4. In Part-C, there wukk be 5 long answer type questions from Que No 10 to 14. Students have
to attempt any three questions out of these 5 questions. Each que will carry 6 makrs.
1 Mark 4 Marks 6 Marks
S.No. Name of the Chapter
Questions Questions Questions
1 Office Automation and Typing 1 1 -
2 Control Statements in C 2 1 -
3 Computer Network 1 1 1
4 Current Trends in Information Technology 1 1 1
5 Artificial Intelligence and Expert Systems 1 1 1
6 Digitization 1 1 1
7 E Governnance (Part-2) 1 1 1
8 Image Editing and File Conversion Tools 2 - -
9 Audio and Video Editing 2 - -
Total Marks 12x1=12 5x4=20 3x6=18

Guidelines for Practical Exam

Time: 2 Hrs. Marks: 45
Division of Marks for Practical Exam
Section A Viva-Voice 10 Marks
Section B Program Record File 15 Marks
Section C Practical Programs / Questions 20 Marks
1. In Section A, five questions will be asked from students from the entire syllabus. Each
question will carry 2 marks. These questions will be of Objective Type or Explanatory Type or
Based on the different Computer components and its related questions.
2x5=10 Marks
2. In Section-B, Annual Program/Practical Record file will be examined. 15 Marks
3. In Section-C, Students will be given three Practical based questions/programs. Students have
to attempt any two from these questions. Each question will carry 10 marks 2x10=20 Marks

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 12th Class Computer Science (Session 2024-25)
Class 12th - Computer Science
Model Question Paper - March Exam (Session: 2024-25)
Time: 3Hrs. MM: 50
Part-A
Que:1 Multiple Choice Questions and Fill in the Blanks
I. Which of the following is not a jumping statement?
A. while B. continue
C. goto D. break
II. Easiest and convenient way for cashless payment is ________.
A. Digitalization B. Storage
C. Offline Payment D. Digital Payment
III. _________ format is a common audio format that is played extensively on electronic
devices.
A. WMV B. AVI
C. MP3 D. CDA
IV. With the introduction of online education services, students can learn from anywhere
using the __________
V. __________ Generation Robots are smart as humans
VI. To move the layers _____________ tool is used.
Que:2 Do as given below
I. What is the full form of SMTP?
II. Write the full form of G2G?
III. Writing if statement with-in another if is called as Nested Loop. (True/False)
IV. Merging a video means splitting the clip into several parts. (True/False)
V. Write the shortcut key for Double Line Spacing.
VI. Write the shortcut key for creating a New file in GIMP.
Part-B
Short Answer Type Questions (Do any five questions)
Que:3 What are formulas in MS Excel?
Que:4 What is while statement? Write its syntax?
Que:5 What is un-guided media?
Que:6 Define 5G technology.
Que:7 Summarize about some computer languages used in the field of AI?
Que:8 Name types of E-Commerce
Que:9 Write down any four uses of Aadhar card?
Part-C
Long Answer Type Questions (Do any three questions)
Que:10 What is Unguided Media? Explain any two media.
Que:11 Describe Android Technology with its advantages.
Que:12 What is the importance of AI?
Que:13 Write down the types of e-commerce in detail.
Que:14 Write down the list of services provided by Sewa/Suvidha Kendra?

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 12th Class Computer Science (Session 2024-25)
Dear Students!!
In this e-book of 12th class, study material of computer science
is being sent to you as per new syllabus (2024-25). You can
easily prepare your test / papers by reading these notes and
watching the video lectures given below. Following are the
links of the video lectures in blue colour. Watch these video
lectures by clicking on the relevant link of chapter to have
better understanding of various concepts.
12th Class - Monthly distribution of Computer Science Syllabus & Video Lecture Links (Pbi)
Month Chaper & Its Name Link of Video Lecture
April Chapter-1 Office Automation & Typing (Explanation) https://youtu.be/HEJpX01IwpM
Chapter-1 Office Automation & Typing (Solution) https://youtu.be/LwOpv8j92bo
May Chapter -2 Control Statements (Explanation) https://youtu.be/T6zvUn61x-k
Chapter -2 Control Statements (Solution) https://youtu.be/JXe2kGAJ7WY
July Chapter -3 Computer Networks https://youtu.be/6YULI1naDZI
Aug Chapter -4 Current Trends in Information Technology https://youtu.be/YHtjpOWi-ZY
Oct Chapter -5 Artificial Intelligence & Expert System https://youtu.be/rvn2FpS1PKQ
Nov Chapter -6 Digitialization https://youtu.be/galuEBdTkuI
Dec Chapter -7 E Governance (Part-2)
Jan Chapter -8 Image Editing & File Conversion Tools
Feb Chapter –9 Audio & Video Editing

Practical Video Lectures for Chapter -2 (Control Statements)

C Language Practical -1 https://youtu.be/8hg3BJAyBqE
C Language Practical -2 https://youtu.be/v_lw8wmfIP4
C Language Practical -3 https://youtu.be/RBq--darc0I

Following is the Link of Playlist for detailed Lectures on C Programming

https://youtube.com/playlist?list=PLja3EaJFAjmYjeAcDs0ZQdVmx7liCtg5P

PLEASE DO NOT FORGET TO LIKE, SHARE AND SUBSCRIBE OUR YOUTUBE CHANNEL

http://youtube.com/c/computersciencepunjab
Prepared By:
Vikas Kansal and Sukhwinder Singh
Computer Faculties, S.U.S. Govt. (G) Sen. Sec. School, Sunam Udham Singh Wala (Sangrur)
Please use the following link to download the study material/e-books/e-contents for 6th to
12th classes:

http://cspunjab.nirmancampus.co.in/study.php
Vikas Kansal (Computer Faculty, S.U.S. Govt. Girls Sen. Sec. School, Sunam Udham Singh Wala) 2|Page
 12th Class Computer Science (Session 2024-25)
Chapter 1st
Office Automation and Typing
Que:1 Multiple Choice Questions:
1. _________________ is word processor software.
a. MS Window b. MS Excel c. MS PowerPoint d. MS Word
2. To check spelling and grammar _________________ key is used.
a. Ctrl+F7 b. Alt+F7 c. F7 d. Shift F7
3. _________________ option in Word changes the structure and layout of pages.
a. Format b. Print and Print Preview c. Page Setup d. Proofing
4. ______________ is an electronic spread sheet software used for automated calculations.
a. MS Window b. MS Excel c. MS PowerPoint d. MS Word
5. ______________ refers to changing the font style, size, color, bold, italic, underline and other
related parameters.
a. Formatting b. Alignment c. Proofing d. Filtering
Que:2 Fill in the Blanks:
1. _________ and ________ Functions used to find the minimum and maximum value in a range.
2. Filter option is available in ____________ tab of Excel.
3. If the cursor is placed at the end of the file, then __________ button is pressed to delete the text.
4. Two options of orientations for page setup are ________ And __________
5. _________ Symbol is used to start any formula (function) in excel calculations.
Ans: 1. MIN, MAX 2. Data 3. Backspace 4. Portrait, Landscape 5. = (Equals to)
Que:3 Write Shortcut Keys
I. For copying contents Ctrl+C
II. For Paste Ctrl+V
III. For Bold Ctrl+B
IV. For Underline Ctrl+U
V. For Center Alignment Ctrl+E
VI. For Justify Alignment Ctrl+J
VII. For Double Line Spacing Ctrl+Shift+D
VIII. For Replace Ctrl+H
IX. For Printing Ctrl+P
X. For Spelling and Grammer Check F7

Que:4 Short Answer Type Questions.

Q:1 What is Excel?
Ans: Microsoft Excel is a powerful electronic spread sheet program. Usually, we can use it to
automate accounting work, organizing data, and for performing a wide variety of tasks. We can use it
to prepare results, doing mathematical calculations and representing data in pictorial form with the
help of charts.
Q:2 Explain formatting in details?
Ans: Formatting refers to changing the font style, for example: increasing or decreasing the font size,
performing bold, italic and underline operation on text. We can change the appearance of text and
graphics with the help of formatting options. Text Formatting options are available on the Home tab
in MS Word/Excel/PowerPoint.

Q:3 Explain Print & Print Preview options.

Ans: Print preview is a feature that displays on the screen what a hard copy would look like when
printed. When we click the Print option in File menu, it automatically will show the preview of our
document. It means Print Preview option is used to preview our document on the screen before

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 12th Class Computer Science (Session 2024-25)
getting its hard copy while Print command is used to get the hardcopy of our document by printing it
on the paper.

Print

Print Preview

Q:4 What are formulas in MS Excel?

Ans: In MS Excel, Formulas are used to perform different types of calculations. Formulas can be used
to perform different types of calculation for preparing results and fee related data. In Excel, a
formula always begins with equals to (=) symbol. Usually, we use cell references in formulas along
with the operators to perform calculations. Some of the examples of formulas are:
=D15+D18+D21
=(B16+C16)*1.07
Q:5 What do you know about the formula bar in Excel?
Ans: Formula Bar is one of the most important components of MS Excel. The Formula Bar is
available at the top of the Excel window, just below the ribbon area. The Formula Bar has two parts:
left and right side. Left side is Name Box which shows the name or address of current selection while
right side shows the contents of the currently selected cell.

Formula
Bar

Q:6 What are Margins?

Ans: A margin is the space between the contents and the edge of our document.
We can set the margins at all the sides (Top, Bottom, Left, Right) of the page. By
default, a new document's margins are set to Normal, which means it has a one-
inch space between the contents and each edge. Word allows us to change
the margin size in our document as per our requirement.
Margin

Chapter 2nd
Control Statements
Q:1 Objective Type Multiple Choice Questions:
1. Which of the following statement is also called as conditional statement?
a. for b. break c. if d. while
2. switch-case is similar to ________________ statement
a. if else b. if else if c. break d. goto
3. Which statement can be used to terminate a case in the switch statement?
a. continue b. goto c. if d. break
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 12th Class Computer Science (Session 2024-25)
4. Which of the following is an example of Post Test loop?
a. for b. while c. do while d. continue
5. Which of the following is not a jumping statement?
a. while b. continue c. goto d. break
Q:2 Fill in the Blanks:
1. In ____________ loops, the control conditions are tested before the body of loop
2. In ____________ loops, the control conditions are tested after the body of loop
3. ______________ statement is used to skip some statements inside the loop
4. _______________ is a multi-way conditional control statement
5. The break statement can be used to terminate a case in the _________ statement.
Ans: 1. Pre-Test 2. Post-Test 3. continue 4. Switch case 5. switch
Q:3 Write True or False
I. Writing if statement with-in another if is called Nested Loop.
II. Control statements in C programming are used for altering the normal flow of a program.
III. continue statement is sometimes desirable to skip some statements inside the loop?
IV. Looping statements provide a way to repeat commands?
Ans: I. False II. True III. True IV. True
Q:4 Short Answer Type Questions:
Q:1 Define Branching? Name its different control statements?
Ans: Those control statements which are used for decision making purpose or for making multi-way
selection in the program are called Branching Statements. These statements choose to follow one
branch or another during execution in the program. Branching statements are of the following two
types:
 Conditional Control Statements (if else)
 Multiway Conditional Control Statement (switch case)
Q:2 What is looping? Name three different types of looping statements?
Ans: Those control statements which are used to repeat a set of statements in the program are called
looping statements. Looping statements are also called Iterative Statements. Following three looping
statements are used in the C programming:
 for loop
 while loop
 do while loop
Q:3 What is nested if statement? Write its syntax?
Ans: When one if statement is used within another if statement, it is
known as nested if statement. Syntax of nested if statement is shown in
the figure.
Q:4 What is if-else statement? Write a program of if-else statement?
Ans: if else statement is a branching statement. It is used for decision making purpose in the C
programs. Following program shows the usage of if else statement:

Q:5 What is while statement? Write its syntax?

Ans: while statement is a looping statement. It is used for repeating set of
statements in the program. It is a type of pre-test loop in which test condition is
tested before the execution of body of the loop. The syntax of the while
statement is shown in the given figure.

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 12th Class Computer Science (Session 2024-25)
Q:5 Other Important Short Answer Type Questions:
Q:1 What are Control Statements?
Ans: When a program executes line by line in the given sequence, it is called Sequential Execution of
the program. We can control this execution flow in the program as per our requirements. Those
statements that control the flow of execution of statements in the program are called Control
Statements. These statements can be classified into following three categories:
 Branching Statements (if else and switch case)
 Looping Statements (for, while and do while)
 Jumping Statements (goto, break and continue)
Q:2 What is for loop? Write the name of different categories of loops?
Ans: Looping statements are also called Iterative Statements. Sometimes we face situations that
require repeated exection of statements in the program. In such situtaions, loops help us to repeat
statements in the program. Loops can be categorized into following two types:
 Pre-Test Loops (for and while loops)
 Post-Test Loops (do while loop)
Q:3 What is jumping statement?
Ans: Jumping statements in the C progamming are used to change the normal execution flow of the
program. We can transfer the exection flow from one location to some other location in the program.
Following jumping statements are used in the C programming:
 goto statement
 break statement
 continue statement

Chapter 3rd
Computer Networks
Que:1 Multiple Choice Questions:
1. A computer _______________ is a set of computers that are connected together.
a. Network b. System c. Protocol d. Internet
2. A _______________ is basically a multiport repeater.
a. Hub b. Switch c. Router d. Bridge
3. A _______________ is a 2-port device.
a. Hub b. Switch c. Router d. Bridge
4. Wi-Fi stands for_______________
a. Wireless Field b. Wireless Fidelity c. Wire Fire d. Wire Fidelity
5. A _______________ is a combination of a Bridge and a Router.
a. Switch b. Bridge c. Hub d. Brouter

Que:2 Write Full Forms

1. UTP Unshielded Twisted Pair
2. FTP File Transfer Protocol
3. SMTP Simple Mail Transfer Protocol
4. POP Post Office Protocol
5. HTTP HyperText Transfer Protocol
6. MAC Media Access Control

Que:3 Fill in the blanks:

I. There are total __________ layers in the OSI Model
II. ___________layer of OSI model manges device addressing.
III. In _________ media, data is transmitted using cables.
IV. Bluetooth is an example of ____________ media.
V. In __________ communication mode, data communication is unidirectional.
Ans: I. Seven (7) II. Network III. Guided IV. Unguided V. Simplex

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 12th Class Computer Science (Session 2024-25)
Que:4 Short Answer Type Questions.
Q:1 What is a Network?
Ans: Networks are the base of communication in Information Technology. A
Computer Network is a set of two or more computers which are connected with
each other using some communication media. This communication media can
be either guided or unguided. Computer networks are used to share
information, for communication or to perform some other tasks.
Q:2 Write the different types of OSI layers.
Ans: OSI stands for Open System Interconnection. ISO develops a 7 layered model for
communication between computer systems in a network. Each layer performs its designated function.
These 7 layers are:
1. Application Layer
2. Presentation Layer
3. Session Layer
4. Transport Layer
5. Network Layer
6. Data Link Layer
7. Pyhsical Layer
Q:3 What is a Bridge?
Ans: Bridge is a network device. This device is used to connect
two different ethernet networks. This device uses MAC
addresses to forward data packets in a network. It only
forwards packets from one network to another concerned
network. This device has only one input port and only one
output port. Hence this device is also called 2-port device.
Q:4 Why do we need a network?
Ans: Following are some of the important reasons why we need a network:
 To Communicate information (using email, video, instant messaging).
 To share different types of hardware devices (such as printers, modems, etc.).
 To share files.
 To share software and operating systems available on remote systems.
 For network users so that they can easily access and manage information.
Q:5 What is guided media?
Ans: Guided media is a type of transmission media. Using this media,
data is transferred using cable wires. This media transfers data
through a particular fixed path. Examples of commonly used guided
media are:
 Twisted pair cable
 Co-axial cable
 Optical fiber cable
Q:6 What is un-guided media?
Ans: Unguided media is also a type of transmission media. Using this media, data is transferred
through air without using cable wires. This type of communication is often referred to as wireless
communication. In this media, data transfer can take place in any direction instead of a fixed path.
Examples of commonly used unguided media are:
 Infrared  Radio waves
 Bluetooth  Microwaves
 Wi-Fi  Satellites
Q:7 Define Protocol.
Ans: Network protocols are a set of rules. These rules control the exchange of information in an easy,
reliable and secure way. Any kind of data transfer over the network or the Internet is possible only
with the help of these protocols. TCP/IP, FTP, SMTP, HTTP, etc. are examples of some commonly
used network protocols.

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 12th Class Computer Science (Session 2024-25)
Que:4 Long Answer Type Questions.
Q:1 What are network devices? Describe any three network devices.
Ans: Network device refers to the hardware devices that are used to build a network. Different types
of network devices are used for different types of networks, such as: switches, hubs, routers, bridges,
gateways, brouters, etc. Following is the description of some of the major network devices:
 SWITCH: This device connects the various devices in
a network, such as computers, printers, routers, or
other switches, so that these devices can communicate
with each other.
 ROUTER: This device is used to connect our network
to the Internet. It is a switch-like device that sends
data packets to the network based on its IP address.
 BRIDGE: This device is used to connect two different
Ethernet (LANs) networks. It uses the MAC address to forward data packets to the network. This
device has only one input port and only one output port. That is why it is also called 2-port device.
Q:2 What is Unguided Media? Explain any two media.
Ans: Unguided media is a type of transmission media. Using this media, data is transferred through
air without using cable wires. This type of communication is often referred to as wireless
communication. In this media, data transfer can take place in any direction instead of a fixed path.
Bluetooth, WiFi, Radio Waves, Satelites etc. are the examples of Unguided Media.
 WiFi: Full Form of WiFi is Wireless Fidelity. It is a popular wireless networking technology.
Using this technology, we can exchange wireless information between two or more devices
connected to the same network.
 Bluetooth: It is a kind of radio communication technology. It enables short-distance wireless
networking between phones, computers and other networking devices. The process used to
connect two Bluetooth devices is called "pairing".
Q:3 What is a Twisted Pair Cable? Define its advantages and disadvantages.
Ans: Twisted pair cable is a guided transmission media. It is used to transmit data across a network.
This cable consists of two different insulated copper wires, which are twisted together. The first wire
is used for data transfer and the second wire is used for grounding (earthing). The wires are twisted
together to reduce cross-talk.
Advantages of Twisted Pair Cable:
 These cables can be used for both analog and digital broadcasting.
 These cables are cheap for short distances.
 If any part of the network is damaged, the entire network is not down.
Disadvantages of Twisted Pair Cable:
 The signal cannot travel over the long distances without the use of repeaters.
 These wires are very thin and break easily.
Q:4 What is Fibre Optic Cable? Define its advantages and disadvantages.
Ans: Optical fiber cable is a guided transmission media. It is used
to transmit data across a network. It transfers digital data signals
in the form of light. This cable is made up of many thin flexible
optical fibers. Each fiber is made up of three layers:
 Core: It is made up of high-quality silica glass or plastic.
 Cladding: It is also made up of high-quality silica glass or
plastic.
 Buffer: It is an outer protective cover made of plastic.
Advantages of optical fiber:
 It is suitable for industrial and noisy areas.
 Its data transfer rate is very high.
 It can be used to transfer data over hundreds of miles.
Disadvantages of optical fiber:
 Optical fiber cables are expensive.
 These wires are not easy to use.
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 12th Class Computer Science (Session 2024-25)
Q:5 What is Communication Mode? Define its types in detail.
Ans: Communication mode is also known as transmission mode. Transmission mode is the process of
transferring data or information between two devices connected within a network. There are three
types of communication modes:

 Simplex mode: In this mode of communication, the communication is

unidirectional. Only one of the devices in this mode can send a signal
and the other can only receive a signal. For example: Communication
between keyboard and computer.
 Half-duplex mode: In this communication mode, the flow of
communication can be in both directions, but only one device is
capable of communicating at a time. For example: In a walkie-talkie,
sender speaks on one side and the receiver on the other side listens and
then after a pause, another speaks and the first person listens.
 Full duplex mode: Even in full duplex mode, the flow of communication is in both directions, but
communication is possible in both directions at the same time. This is the fastest mode of
communication between devices. For example: Communication between two people using mobile
phones.

Chapter 4th
Current Trends in Information Technology
Que1: Multiple Choice Questions
1. Information Technology (IT) is an area under which computers or other physical devices
(hardware, software) are used to create, _______, secure and exchange electronic data.
a. Access b. process c. define d. save
2. With the introduction of online education services, students can learn from anywhere using the
__________
a. Internet b. electricity c. 5G Technology d. email
3. Android operating system is a _________ operating system.
a. Computer b. Mobile c. Technology d. Virtual reality
4. Cloud computing is a kind of ____________based computing.
a. Big-data b. IoT c. Internet d. Bluetooth

Que:2 Write the Full form of following

1. Wi-Fi : Wireless Fidelity
2. VR : Virtual reality
3. IoT : Internet of Things
4. IT : Information Technology
5. GPS : Global Positioning System

Que:3 Fill in the blanks

I. __________ is a technology that uses radio waves for wire-less high speed internet and
network-coinnections.
II. _____________ means experiencing things through our computer that do not really exists.
III. M.Commerce is also known as __________ Commerce
IV. ____________ storage is a way of saving digital things online.
Ans: I. WiFi II. Virtual Reality III. Mobile IV. Cloud

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Que:4 Short Answer Type Questions.
Q:1 What is Information Technology?
Ans: Information technology is a technology in which computers or other devices are used to create,
process, store and exchange electronic data. Information technology is such a field of any organization
or business that does all the operations related to computers and technology.
Q:2 Give name of any four current trends in Information Technology.
Ans: Following are the names of current major trends in information technology:
 WiFi technology  GPS technology
 Bluetooth technology  Android technology
 E-commerce  Internet of Things (IoT)
Q:3 Define Bluetooth Technology.
Ans: Bluetooth is a type of radio communication technology that allows
all types of media files to be sent or received wirelessly. It enables short-
distance wireless networking between phones, computers and other
devices. The process used to connect two Bluetooth devices is called
"pairing".
Q:4 Define GPS Technology.
Ans: The full name of GPS is Global Positioning System. GPS is available in every smartphone today.
GPS is used to find the geographical location of any place. It is a global navigation satellite system. We
can use it to find the distance or route between two places. When we send our live location to someone
on WhatsApp, we are using GPS.

Q:5 What do you know about E-Commerce?

Ans: E-commerce stands for Electronic Commerce. It is also known as Internet Commerce. It is a way
of doing business using the internet. With the use of this technology, buying or selling of goods and
services is possible through the Internet. In this technology, two or more parties exchange data and
money electronically. Examples of E-Commerce websites are Amazon, Flipkart etc.
Q:6 Define 5G technology.
Ans: 5G technology means 5th generation technology. 5G is the next generation of wireless
technology. This technology is much better than 2G, 3G and 4G technologies. The 5G technology
based mobile networks will connect people as well as connect and control machines and devices. In 5G
technology, the speed of internet can be 100 times faster than 4G technology. Its internet speed will be
more than 20 Gbps so that large amount of data can be easily downloaded and uploaded within a very
short time span.
Que:4 Long Answer Type Questions.
Q:1 What is Information Technology? Describe the various applications of Information Technology?
Ans: Information technology is used in every field of human life. Here is a description of some of the
application areas of information technology:
 Business: Information technology is used in business to run it smoothly.
 Online education: In online education, students can get education from anywhere by using
internet.

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 12th Class Computer Science (Session 2024-25)
 Health: Information technology has greatly improved the field of health. Information technology
is used to manage lab test results, patient records, etc.
 Transportation: In the field of transportation, information technology is used for various
purposes, such as: booking railways and airplane tickets from home, availability of seats, travel
time, etc.
 Telecommunications: Information technology has opened the door to new telecommunication
services, such as: exchanging information via email, video conferencing etc,
 Entertainment: The computer has become an important tool for watching movies, listening
music and playing games etc.
Q:2 Describe Android Technology with its advantages.
Ans: Android is an operating system. It is used for mobile devices. It was
developed by the Open Handset Alliance and later supported by Google.
It was later used for touch screen devices, cellphones and tablets.
Benefits of Android:
 It is compatible with different platforms, such as Windows, Linux operating system, etc.
 It supports different media, such as: MP3, MP4 etc.
 It supports various technologies, such as: Camera, Bluetooth, Wi-Fi etc.
 It supports multi-tasking.
 It can be used easily.
Q:3 Describe Internet of Things (IoT) with its advantages
Ans: The Internet of Things or (IoT) is a new technology that focuses on making human life more
comfortable. The Internet of Things (IoT) is a cyber physical system that uses sensors to collect data
from the physical world. It is a network of interconnected digital devices and objects. The Internet of
Things (IoT) aims to connect everyday devices, such as ACs, refrigerators, TVs etc. to the Internet.
Some of the benefits of the Internet of Things (IoT):
 IoT devices work automatically so it makes human work easier.
 All devices are more secure as they are automatic and technical.
 They definitely save a lot of human time due to high mechanical processing.
 We and our home appliances - cameras etc. stay connected to each other through this
technology.
 Our home appliances can be turned on and off automatically, which helps in efficient use of
electricity and energy.
Chapter 5th
Artificial Intelligence and Expert System
Que1: Multiple Choice Questions
1. Who brought the concept of AI?
a) Victor Allis b) Marvin Minsky c) Alan Turing d) John McCarthy
2. Which type of AI focuses on single set of abilities &performs a particular task?
a) Super AI b) Narrow AI c) General AI d) None of these.
3. Which one of AI type does not have memory for data storage
a) Limited Memory b) Reactive machines c) Things of Mind d) Self Awareness
4. The core of the expert system which by applying set of rules and draw the results of the user
question is the function of
a) Inference engine b) Knowledge base c) User Interface d) None of these
5. Place where knowledge from the human expert is collected
a) Domain expert b) Knowledge Base c) User d) All of these
6. Robots which provides help for analyzing the collected data are
a) Healthcare robots b) Domestic robots c) Military robots d) Research robots

Que:2 Fill in the Blanks:

1. Artificial Intelligence is divided into two types __________ and ____________
2. ____________ is a chess playing computer developed by IBM.
3. __________ is a good example of narrow artificial intelligence.

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4. ____________ machine have no memory.
5. MYCIN and _______ are examples of earlier expert systems.
6. __________ Generation Robots are smart as humans.
Ans: 1. Type-1, Type-2 2. Deep Blue 3. Apple Siri
4. Reactive 5. Dyndral 6. Fourth

Que:3 Write the Full form of following:

1. AI Artificial Intelligence
2. GAI General Artificial Intelligence
3. NLP Natural Language Processing
4. SAI Strong Artificial Intelligence

Que:4 Short Answer Type Questions

Q:1 What is artificial intelligence?
Ans: Artificial Intelligence (AI) means the artificial development of intellectual ability. AI is a branch
of computer science that enables machines to work as intelligently as humans. Artificial intelligence
develops smart machines to make human life easier and more comfortable. Some examples of
Artificial Intelligence (AI) are: robots, smart cars, drone systems, Alexa, etc.
Q:2 What are the types and subtypes of AI? Depict them with the help of diagram.
Ans: The following diagram shows types and subtypes of Artificial Intelligence:

Q:3 What do you mean by expert systems? Give examples of expert systems.
Ans: Expert systems are computer software. These softwares fall under the category of Artificial
Intelligence which is a branch of computer science. These softwares are primarily developed using AI
technology. Such software systems have specialized knowledge of a particular field, subject or skill.
Here are some examples of expert systems:
 DENDRAL: This is an expert system for chemical analysis.
 MYCIN: This expert system specializes in the treatment of blood infections.
Q:4 What is the difference between human system and expert system?
Ans: The differences between the human system and the expert system are as follows:
Human System Expert System
1. Its capacity decreases with time. 1. Its capacity is permanent.
2. Human outcomes cannot be 2. The results obtained from these are
predicted. consistent.
3. They are difficult to transfer. 3. They can be easily transferred.
4. Human experts are expensive. 4. It is a cheaper alternative than a human
being.
Q:5 Summarize about some computer languages used in the field of AI?
Ans: Computer Languages used to develop Artificial Intelligence are as follows:
1. PYTHON: This language is widely used in the field of Artificial Intelligence.
2. LISP: LISP is a very old language for the development of AI. It was developed in 1958 by John
McCarthy, the father of AI.
3. PROLOG: This language is used to work on medical projects and is also used extensively to
develop Expert Systems.

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4. JAVA: Java can also be considered as a good option for the development of AI.
5. R: This language is a good choice for statistical analysis.
Que:5 Long Answer Type Questions.
Q:1 What are the applications of artificial intelligence?
Ans: The major application areas of artificial intelligence are described below:
1. AI is used to build Intrusion Detection Systems. For example, a firewall program in the operating
system that automatically blocks unauthorized websites.
2. AI is used in the Gaming field. In particular, it plays an important role in strategic games such as
chess, tic-tac-toe.
3. AI plays an important role in systems that process Natural Languages. For example: human
interactive computer systems that can understand and process human language.
4. AI is used to create Vision Systems. These systems are able to understand and analyze the visual
input on the computer. Example: Spy Drones
5. AI is used in building Expert Systems.
6. AI is used to make Intelligent Robots.
7. AI is used in building Machine Learning Systems.
Q:2 What is the importance of AI?
Ans: There are many areas of importance for artificial intelligence. Here is a brief description of some
of these key areas:
1. Game Playing: AI plays an important role in strategic games like Chess, Poker, Tic-Tac-Toe etc.
For example: Deep Blue machine developed by IBM for playing the game of chess.
2. Voice recognition: AI technology recognizing words spoken by the user and convert them into the
text or prerform some operations. It is also called Speech Recognition System. For example:
Apple's Siri software also provides voice recognition and answers to questions asked by users.
3. Understanding Natural Language: AI is used to understand and analyze natural languages
(Punjabi, Hindi, English etc.). The main function of natural language processing is to translate,
analyze grammar, etc. For example: Dragon Dictation, Voice Text Messaging, Alexa etc.
4. Computer Vision and Analysis: AI plays an important role in computer vision. This system
automatically gathers and provides information from pictures and patterns. For Example: Spy
Drones
Q:3 What are the Pros and Cons of Artificial Intelligence?
Ans: The advantages and disadvantages of artificial intelligence are described below:
Benefits of Artificial Intelligence:
1. AI-based systems increase performance. These systems perform complex tasks without errors.
2. AI based systems can work for a long time without having rest. These systems are not as sick as
human beings and do not take leave.
3. Machines are emotionless so emotional interruptions cannot stop machines or robots to work.
4. There is no possibility of error in the operation of these systems.
5. These systems can operate in hazardous areas where human life is in danger, such as: work in
deep mines, work in space, etc.
Disadvantages of Artificial Intelligence:
1. There is no sympathy in machines.
2. Excessive use of these systems will increase unemployment.
3. If these systems break down, important data stored in them will also be lost.
4. These systems can be misused if they fall into the wrong hands.
Q:4 Discuss the characteristics of expert systems?
Ans: Following are some of the import characgeristics of Expert System:
 Expertise: Expert systems specialize in a specific area. For example, the MYCIN Expert System
specializes in the treatment of blood infections.
 Quick Reaction Time: Expert Systems provide quick answers to the questions being asked from
them.
 Reliability: No mistakes are made by the expert system, so they are trustworthy.
 Decision Quality: Expert systems are capable of making high quality decisions.
 Consistent: Expert systems always give same answer for the same questions.
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 Low cost: It reduces the cost of consulting a specialist for various areas such as: medical
examination.
 Successful Model of Artificial Intelligence: Expert System is a successful model of Artificial
Intelligence.

Chapter 6th
Digitization
Que:1 Multiple Choice Questions:
1. ____________ is the process to convert information into computer readable form.
a) E-learning b) E-commerce c) Digitization d) Net Banking
2. ________ is meant to be online buying and selling of goods.
a) E-commerce b) Digi Locker c) Digital Payment d) None of these
3. Easiest and convenient way for cashless payment is ________.
a) Digitization b) Storage c) Offline d) Digital Payment
4. _______________ stores only those educational certificates, issued by educational institutes through
digital mode.
a) SWAYAM b) NAD c) MOOCs d) DigiLocker
5. ___________ is a type of e-commerce which involves company and customer.
a) B2B b) B2C c) C2C d) None of these
Que:2 Write the full forms:
I. B2B Business to Business IV. NAD National Academic Depository
II. B2C Business to Consumer V. UPI Unified Payment Interface
III. C2C Customer to Customer OR
Consumer to Consumer
Que:3 Short Answer Type Questions.
Q:1 What is digitization?
Ans: Digitization means the process of converting information into digital medium. Converting
information to a digital medium means converting information into a computer readable and
manageable form. In digital media, information is stored in bits. Nowadays pictures, documents,
audio, video, etc. can be converted to digital medium with the help of various devices. Examples of
digitization are land records, Aadhaar cards, e-books etc.
Q:2 Describe Net Banking.
Ans: Net-banking is also called internet-banking. Using Net Banking, we can easily perform a variety
of banking activites from home at any time, such as:
 View our bank account statement
 Make a variety of online payments
 Pay bills
 Transfer money to other accounts, etc.
Q:3 What do you mean by E-Commerce.
Ans: E-commerce stands for Electronic Commerce. It is also known as Internet Commerce. It is a way
of doing business using the internet. With the use of this technology, buying or selling of goods and
services is possible through the Internet. In this technology, two or more parties exchange data and
money electronically. Examples of E-Commerce websites are Amazon, Flipkart etc.
Q:4 Name types of E-Comemerce.
Ans: Following are the names of types of e-commerce:
1. Business to Business (B2B) 3. Consumer to Consumer (C2C)
2. Business to Consumer (B2C) 4. Consumer to Business (C2B)
Q:5 Write down the benefits of online payment.
Ans: The main benefits of online payment are as follows:
1. Online payment is a very easy and convenient way to transact money.
2. With this facility, there is no need to keep more cash in our pocket.
3. Due to online payment, we can easily make money transactions anytime and anywhere.
4. There are various concessions offered by the government on digital payments to promote digital
payments. This returns a small percentage of what we have paid back to our account.
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Q:6 Describe Digi Locker.
Ans: DIGILOCKER is a secure way to store all our important documents online. We need to register
online to store documents on Digilocker. Our account is linked to Aadhaar card during registration.
This account provides 1GB of cloud storage to the person concerned. In Digilocker, we can store other
documents besides educational documents like Aadhaar card, driving license etc.
Q:7 What is e-learning?
Ans: E-learning is also called Electronic-Learning or Online Learning or Online Education. E-
learning means getting online education. It is an easy and comfortable way to get an education. Using
this learning method, we can study online courses from home. The exam is also given online. After
passing the examination, the certificate can also be downloaded from the website of the concerned
institution. Course related materials like e-books, video or audio lectures etc. are also provided online
by the concerned institute. MOOCs, SWAYAM, SWAYAM-PRABHA, PSEB E-BOOKS etc. are some
of the important popular e-learning tools.
Q:8 What is digital or online payment?
Ans: Online payments are also called Digital Payments or E-Payments or Electronic Payments. This is
an easy and fast way to make cashless payments. Both the payer and the receiver use digital media.
Money transfer, purchase of goods, payment of bills, etc. can be done easily through digital payment.
Credit-card, debit-card, e-wallet, net-banking, Bhim app etc. can be used for online payment.
Que:4 Long Answer Type Questions.
Q:1 Write down the types of e-commerce in detail.
Ans: E-commerce can be divided into four main types:
 Business to Business (B2B): In this type of e-commerce, different companies do their business
with each other. This type of e-commerce involves only manufacturers, wholesalers and
retailers.
 Business to Consumer (B2C): It includes companies and consumers. Through this mofrl og r-
commerce, companies provide their products and services directly to
their consumers. Examples: Amazon, Flipkart, eBay etc.
 Consumer to Consumer (C2C): In this type of e-commerce,
Consumers are in direct contact with each other and no company is
involved. In this model, people can sell and buy their personal
belongings to each other. It is usually used by people to sell their
surplus or second-hand goods. For example: OLX, Quikr etc.
 Consumer to Business (C2B): In this type of e-commerce, consumer provides his goods or
services to the company. Example: An individual develops his own software and sells it to a
company.
Q:2 Write down the advantages and disadvantages of e-commerce.
Ans: The advantages and disadvantages of e-commerce are described as follows:
Benefits of e-commerce:
1. E-commerce companies can provide their goods or services anywhere in the world.
2. E-commerce saves a lot of money as we can buy directly from the manufacturing company,
which eliminates many taxes and additional costs. This is how we get the product at a lower
price.
3. Purchased goods are delivered to the consumer in the shortest possible time by the companies
directly to the address given by the consumer.
4. Shopping can be done at any time through e-commerce. Business never stops here.
5. From the long list of items on e-commerce websites, we can select any item to purchase very
easily.
Disadvantages of e-commerce:
1. Items purchased through e-commerce are not immediately received by the customer, as it takes
a few days for the e-commerce company to deliver the goods to the customer's given address.
2. The quality of the item purchased through e-commerce is known to the customer when he
receives the item.
3. E-commerce websites store important customer details and information. If this information is
obtained by an unauthorized person, the customer may suffer heavy financial or personal loss.
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Q:3 Give brief note on various digital or online payment modes.
Ans: There are many ways to pay online. Here is a description of some of the major online payment
methods:
1. Credit Cards: This is a plastic card issued by banks to their customers. When the customer
makes a purchase using this card, the concerned bank pays for that purchase. The customer has
to repay the payment made by the bank within the stipulated time.
2. Debit Cards: Like a credit card, it is a plastic card. When a customer pays by debit card, the
payment amount is immediately deducted from the amount deposited in the customer's account.
3. E-Wallets: This method of payment uses digital payment apps. These apps store the customer's
credit, debit card or bank account information so that payments can be made easily. Paytm,
JioMoney, Google Pay etc. are some of the major e-wallet apps.
4. Net Banking: Net-banking is also called internet-banking. Using Net Banking, we can easily
perform various banking related activities at any time from home. It also allows us to make
different types of online payments.
5. BHIM App (Bharat Interface for Money): BHIM is a mobile app. It's an easy and fast way of
payment. Payment is made by using the UPI ID of the person concerned or by scanning the QR
Code.

Chapter 7th
E Governance (Part-II)
Que:1 Multiple Choice Questions:
1. The online service of government is called-
a) Public welfare services b) democracy services c) E-governance d) internet services
2. G2C Stands for –
a) Government to employee b) Government to citizens
c) Government to business man d) Government to government
3. The modern form of E-Governance services is:
a) E-Business b) E-Commerce c) E-Services d)Smart governance
4. How many digits are there in Aadhar card number?
a) 14 b) 12 c) 16 d) 10
5. Which one is the part of information system?
a) Database and procedures b) network c) Hardware and software d) All of these

Que:2 Fill in the blanks:

1. The services and facilities of E-governance is divided into ______________ parts.
2. ______________ gives a unique identity to Indian citizens.
3. In Punjab at village level ________________ Gives E-Governance services.
4. ________________ is used to solve difficult problems.
5. Smart cards are symbol of __________________
Ans: 1. Three 2. Aadhar number 3. Suvidha Centers 4. Expert System 5.Smart Governance

Que:3 Write Full forms:

I. UIDAI Unique Identification Authority of India
II. G2G Govterment to Government
III. G2E Government to Employee
IV. MIS Management Information System
V. DSS Decision Support System

Que:4 Short Answer Type Questions.

Q:1 What are the three levels of E-governance? Give detail.
Ans: The different levels of E-Governance system are as under:
1. National Level
2. Domestic Level / State Level
3. International Level

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Q:2 In brief describe Smart Governance?
Ans: The modern name of e-governance is Smart Governance. ‘Smart’ means attractive and
governance means to govern. In simple words, the use of new technology for better planning and
better decision making in a democratic system is called smart governance. It deals with ways to
improve democratic processes and provide better public services through the use of technology.
Q:3 Write down any four uses of Aadhar card?
Ans: Here are some key uses of Aadhaar Card:
i. To open a bank account.
ii. To get gas connection and subsidy.
iii. To get a mobile SIM card or telephone connection.
iv. To avail various welfare schemes.
v. As a unique identification document.
Q:4 What are the different parts of information system?
Ans: The components of an information system are as follows:
 Hardware: This component monitors, CPUs, keyboards, mice, printers, hard disks etc.
 Software: This component includes all programs that process data using hardware.
 Database: This component is used to store data.
 Network: This part is used to share resources, information and data.
 Procedure: This component includes the methods and processes to obtaine information from data.
Q:5 What is the Sewa/Suwidha Kendra? Describe.
Ans: The government has opened many help-desks at different levels
(districts, tehsils, blocks, cities, villages) to provide e-services and
facilities through e-governance. These support centers are called
Sarva Sewa Kendras or Sewa Kendras. These centers provide
various e-services to the citizens, such as: issuance of residence
certificate, caste certificate, birth-death certificate, etc.
Que:5 Long Answer Type Questions
Q:1 What do you mean by E-Governance? Define its working system?
Ans: E-Governance is a functional system in which governments, citizens and organizations
participate in the online facilities and services. All of them perform their activities using the internet
in different ways. The workings of e-governance can be explained under the following sections:

1. G2G (Government to Government): This type of e-governance includes online services in which
the Central Government and the State Governments share data and information with each
other.
2. G2C (Government to Citizen): In this form of e-governance, the government provides services
and facilities to its citizens. These services are free or provided at very low cost. Such as: online
payment of bills, online payment of income tax etc.
3. G2B (Government to Business): This type of e-governance provides services and facilities to
businesses by the government. For example: online services related to online sales, purchase of
goods, taxes on goods and subsidies etc.
4. G2E (Government to Employee): In this form of e-governance, the government provides services
and facilities to its employees. Such as: online services for pay-bills of employees, maintenance of
their service records, departmental transfers etc. For example: iHRMS
5. G2N (Government to NGOs) / Government to NGOs: In this type of e-governance, services and
facilities are provided by the government to NGOs. For example: Online registration of NGOs
or societies etc.
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Q:2 What are the benefits and limitations of E-Governance?
Ans: The advantages and disadvantages of e-governance are as follows:
Benefits of e-Governance:
1. People can easily get e-governance services online or at their nearest Service or Suwidha
Kendras.
2. With the advent of e-governance, government work has also accelerated.
3. E-Governance reduces the cost of documentation.
4. e-Governance has created a transparent environment in the working style of all offices.
5. The concerned officer or employee is liable for any delay in work.
Disadvantages of e-Governance:
1. Uneducated or technically ignorant people cannot avail these services properly.
2. We must have Internet access to use these services.
3. Opening a service center in every village is an expensive task.
4. The Internet cannot be considered completely secure.
Q:3 What is Aadhar card? Describe its characteristics?
Ans: Aadhaar is a unique 12-digit identification card number. This
number is issued to Indian citizens by UIDAI (Unique Identification
Authority of India). No two people in India can have the same Aadhaar
number. Basic characteristics of aadhar card are as follows:
1. Unique Identity: Aadhaar provides a unique identity to every
Indian citizen.
2. Residential document: The complete residential address of the
person concerned is printed on it.
3. No expiration date: There is no expiration date of Aadhaar card.
4. Identity Proof: Since the Aadhaar card contains personal and biometric information of the
person, it can be used as proof of identity.
5. Online Authentication: Nowadays authentication is done only through Aadhaar card number
for various types of online facilities.
Q:4 Write down the list of services provided by Sewa/Suvidha Kendra?
Ans: Following are some of the online services and facilities offered by the service centers:
1. Issuance of residency certificate
2. Issuance of Caste Certificate
3. Issuance of birth and death certificate
4. Issuance of income certificate
5. Issuance of Aadhaar Card
6. Issuance of Certificate of Religion
7. Issue copies of registry, mutations.
8. Issuance of Vehicle Registration (RC) Certificate
9. Filling up old age/widow pension forms
10. Issuance of driving license
11. Submitting electricity, telephone and many other types of bills online.

Chapter 8th
Image Editing and File Conversion Tools
Que:1 Multiple choice question:
1. ______________ tool allows us to select a drawing with a free hand.
a. Fuzzy Selection b. Lasso c. Text d. Bucket Fill
2. SHIFT + C is a shortcut for ________________
a. To Create Duplicate Image b. To Delete Layer
c. To Copy of an image d. To Crop an Image
3. Scale option is used to change the _____________ of an image.
a. Color b. Size b. Area d. All of the above
4. ______________ is known as group of sheets looking at each other.
a. Masking b. Tools c. Layers d. None of the above

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5. ______________ helps to make a duplicate copy of the active layer
a. Smudge Tool b. Dodge Tool c. Perspective Tool d. Duplicate Layer
Que:2 Fill in the blanks:
1. To resize the layer _____________ tool is used.
2. To move the layers _____________ tool is used.
3. The quality of the picture decreases when the picture is _____________
4. An important part of the Image Window is ____________ where the picture is shown.
Ans: 1. Scale 2. Move 3. Scaled 4. Canvas
Que:3 Write shortcut Keys:
I. For Creating a New File Ctrl+N
II. For Opening a File Ctrl+O
III. For Creating duplicate Image Ctrl+D
IV. For Viewing Image Properties Alt+Enter
V. For Cropping the Image Shift+C
VI. For Merging Layers Ctrl+M

Chapter 9th
Video Editing
Que:1 Fill in the Blanks:
1. In order for the computer to play audio files, different _________ are required.
a. Video codecs b. Audio Codecs c. Both a & b d. None
2. _________ format is a common audio format that is played extensively on electronic devices.
a. wmv b. avi c. mp3 d. cda
3. Audio files are stored on the Audio CD in _______ format.
a. flv b. aac c. mov d. cda
4. The effect applied between two video-clips is called ____________
a. sound b. video c. video transition d. photo
5. The process of dividing the video into sections is called ______________
a. merging b. splitting c. compressing d. decompressing

Que:2 Write True or False:

1. The process of making a movie is divided into five stages. False
2. Video editing works with only one video clip. False
3. Merging a video means splitting the clip into several parts. False
4. It is advisable to save the project before starting the process of exporting video file. True
5. MPEG-4 video format uses different compression for audio and video tracks. True

Que:3 Write the Full Forms of the Following:

1. MP4 Moving Picture Experts Group-4
2. WMV Windows Media Video
3. FLV Flash Video
4. AVI Audio Video Interleaved

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