Grandstream Networks, Inc.

Wave Desktop – User Guide

INTRODUCTION

Overview

Wave desktop is a client application for the UCM63xx series IP PBX users to use a desktop application to participate in
video/audio conferences and make calls via WebRTC. With Wave desktop client, users can easily create, schedule, manage,
and join video conference calls, share presentation, chat during conference calls, register UCM extension and make point-to-
point calls. Wave desktop helps enterprise users to join meetings and communicate efficiently. It is an ideal product for
enterprises looking for tools for users to communicate and work productively.

Feature Highlights

Supported on Windows 10 or higher / macOS High Sierra 10.13 or higher.

Native integration with UCM including contacts and ability to display SIP users’ online status

Supports LDAP to access contacts in the UCM LDAP server.

Supports call display, voicemail, and call encryption.

Supports call history.

High quality point-to-point audio and video calling.

Full integration with Grandstream UCM6300 IP PBX, including creation of QR code for automatic login, call transfer, call
recording from server etc.

Supports Opus and G.722 for HD audio. Jitter resilience up to 50% audio packet loss and 20% video packet loss.

Supports H.264.

Supports joining meeting via link without logging in.

Supports schedule meeting and meeting now at anywhere anytime

Built-in NAT traversal including automatic NAT discovery and TURN/ICE.

Support basic chat functions, including single chat and group chat, sending files and emoticons, starting audio
conferences in a group chat, simultaneous group chats and meeting chats.

Integrated UCM user portal entry to access personal data, follow me settings, SCA, wakeup calls etc.

Specifications

Specifications and limitations of WebRTC change from one model to another, please find below a table showing the
specifications for the features on each model.

UCM630x Video Screen Concurrent user Participant limit Participant limit (Video
series feeds Share Feed registration (Audio Conference) Conference)

UCM6301 4 or 9 1 500 75 20

UCM6302 4 or 9 1 1000 150 30

UCM6304 4 or 9 1 2000 200 60

UCM6308 4 or 9 1 3000 300 80

Table 1: Model Specifications for Wave Desktop

Below are the rest of technical specifications for all the models:
 SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, DNS (A record, SRV, NAPTR),
Protocols/Standards
STUN/TURN/ICE, SIMPLE, LDAP, TLS, SRTP, IPv6

Voice Codecs and Capabilities Opus, G.711 A-law/U-law, G722, FEC, NetEQ

DTMF In-audio, RFC2833, SIP INFO

H.264 1080P HD video supports displaying multiple videos, screen sharing, camera on/off,
Video Codecs and Capabilities
GS-FEC

Call hold/unhold, mute/unmute, call transfer, audio meeting room, call history, scheduling
Telephony Features meeting, voicemail, call recording, etc. User portal entries allow access to personal data,
wakeup call settings, SCA, follow me settings, call queue, CDR, CRM user settings, etc.

UCM Applications Supports UCM feature codes (transfer, call park, recording, meeting control options, etc.)

QoS Layer 3 QoS (ToS, DiffServ, MPLS)

Security SIP over TLS, SRTP (128-bit and 256-bit), HTTPS

English, Simplified Chinese, French, Spanish (Latin America), Spanish (Spain), Italian,
Multi-language Support Greek, Arabic, Russian, German, Polish, Portuguese, Vietnamese, Thai, Czech, Turkish,
Hebrew, Dutch, and Slovenian.

Supports login with SIP extension and password. Supports joining meetings via link without
Login
logging in.

Upgrade Wave Web client is built-in with UCM and upgrades via UCM.

Table 2: Wave Desktop Specifications

Please visit our website for more Wave desktop information and product documentations: https://www.grandstream.com

GETTING STARTED

System Requirements

Operating system: Windows 10 or higher / macOS High Sierra 10.13 or higher.

Web environment: stand by Network connection above 3 Mbps (recommended), UCM needs to be connected to the
network.

Audio and video equipment: to make a call, you need a speaker and microphone, webcam, or high-definition webcam.

Download and Install the Client

The Wave client can be downloaded on the Grandstream official website:

https://fw.gdms.cloud/wave/download/

After the download is complete, you can install it according to the instructions on the interface.

Upgraded Version

On the main page before or after login, click the upper right corner, and then click the menu item “About”. If there is a newer
firmware version, you can click the “Upgrade Firmware” button to upgrade.
 Wave About Interface

LOGGING IN TO WAVE DESKTOP

With UCM SIP extension number and user portal password, users could log in the Wave desktop portal. After logging in
successfully, users can host meeting, schedule meeting, manage contacts, make calls, transfer calls, chat during meeting etc.

Users can sign in on different platforms at the same time and using different methods:

Log In Using Credentials

Log In by Scanning QR Code

Wave Simultaneous Sessions

To manage the open login sessions, please refer to [Login Device Management] section.

Log In Using Credentials

1. Click on to open Wave Desktop application. The following login page will be displayed.
 Wave Desktop Portal

2. Enter an extension number and its user portal password in the Wave desktop login page. Make sure to set the correct server
address.

Note

The server address field has a character limit of 64 characters.

3. Click on the “Log In Automatically” option and the application will store the username and password. The user can auto-
log in the Wave application when clicking the application icon.

Wave Desktop Default Page after Login

Log In by Scanning QR Code

This feature allows you to login quickly to Wave Desktop client if you are already logged into Wave on your smartphone. To
login using this method, please follow the steps below:
1. On Wave Desktop, click on the top right corner highlighted in blue to change the login method.

Wave Desktop QR Login

2. Enter the address of the UCM on which your extension will be registered.

3. On Wave mobile application, click on the plus icon on the top right corner, and select “Scan”.

Wave Mobile – Scan QR Code

4. Once the QR is scanned, press “Login”

 Wave Mobile – Approve Login

Wave Password Recovery

Users can reset wave login password by following the below steps:

1. Click on Forgot Password and the below window will be displayed, then enter the username

Reset Password – Username

2. After clicking on Send Email a verification code will be given

 Reset Password – Verification Password

3. And an email will be sent to the email address configured under the extension

Reset Password – Email

4. On the received email, click on the link to confirm to change password and you will be redirected to the below page, where
you will need to enter a new password, re-enter it and the provided verification code, as shown below:

Reset Password

5. And you will be jumped to the login page after the password is reset correctly.
 Note

Users can reset wave login password not the extension SIP password, which means when you reset the Wave’s password, the
Endpoint phone’s SIP account’s password will not be reset.

Custom Status

Wave users can customize the status in the application. It is divided into account status and working status, and it is displayed
in the contacts book and chat module.

Account Status:

The user can click the user icon to enter the configuration interface, then click the status below the account at the top to
customize the status of the account, as the screenshot shows below:

Account Status

Online: This is the default account status. The new calls and messages will prompt users.

Busy: The user is busy now, and the user can send/receive new calls and messages normally.

Do not disturb: The new incoming calls and messages will be prompted without any sounds, and there is no pushing
notification. The new incoming calls will be ignored, and the new missed call history will be generated.

Offline: The account status will be displayed as offline, but the user still can send/receive calls and messages normally.

Away: The account status will be displayed as away, but the user still can send/receive calls and messages normally.

Working Status

The user can click the status bar below the user icon and click “Set Working Status” to select the following working status:
Meeting in progress, On a business trip, Working remotely, Sick leave, On leave, None and Custom.

After setting the working status, it will be displayed in the contacts book and chat module.
 Working Status

Note

The custom working status allows users to enter up to 64 characters and the emoji are not allowed.

Custom Avatar

Users can customize the profile avatar and the custom avatar will be displayed in the contacts book, chat interface and
meeting interface.

Step 1: Click on the account icon on the left upper corner, and click “Change profile picture”, users can modify the avatar
as the screenshot shows below.

Step 2: Click on “Select images” to open the local file selection window, users can select the images from local files.

Step 3: Select an image and click “OK” to upload the custom avatar to the application.

Custom Avatar
Users can click “Reset to default” option to restore the avatar to the original avatar.

Note

Custom avatar uploading only supports PNG, JPG and JPEG files.

CALLS

Making Calls

Users can use Wave desktop for point-to-point audio and video calls.

Initiating a Call from Keypad

1. After logging in Wave desktop, click on the “Calls” tab on the bottom left of the page to bring up keypad.

Initiating a Call from Keypad

2. Enter the number to dial.

3. Click on for video call or click on for audio call. Or press enter to start an audio call.

Info

All calls are routed via UCM. Users can dial internal extensions, PSTN number and mobile phone numbers as needed.

Call a Contact
 Personal Contacts

There are two repertoires in Wave, Enterprise Contacts and Personal Contacts. This helps the user to keep his/her contacts
organized and he/she can easily find the information of a certain contact.

Users can search for a specific contact or a specific number to dial under Contact Tab.

Contact search

The user can also use T9 contact search by entering the numbers which map to the dial pad letters existing in the contact
name as the example below shows.
1. In the search bar, enter the number or username to search.

2. Click on the search result. The details of this contact will show on the right.

3. For the search result, clicking on to make video call and clicking on to make audio call.

4. Also, by hovering the cursor on the contact, you can add it to your favorite contact tab as shown below

Favorite Contacts

Note

The contacts displayed in Wave desktop portal contains all UCM extensions, meeting room extensions and LDAP contacts.

The user will be able to see the contacts based on the privileges that have been configured on the UCM. For example, if the
UCM administrator configures that a contact group can only view the contacts of their own group, then they will only be
able to see the contacts of the group.
Personal Contacts allow the user to add their own contacts to Wave to initiate calls to those specific contacts.

Click-to-Dial Chrome Plug-in

Click-to-Dial Chrome plug-in is another way to quickly initiate calls from your Chromium-based web browser (Google
Chrome, Microsoft Edge, and Opera). To install this plug-in in your browser, please follow the steps below

Step 1: Click on your profile picture in Wave Desktop then select “Chrome Click to Dial Plug-in”.

Chrome Click to Dial Plug-in

Step 2: A window will pop up showing the plug-in, if you are using Microsoft Edge or Opera, you might have a prompt that
will ask if you want to allow installing plug-ins from Chrome Web Store. Please go ahead and click allow. Then click

Wave Click to Dial Chrome Add-in

Now that the plug-in has been installed, it will be detecting the numbers on the web page and by right-clicking on the
number you can quickly have it dialed in Wave, please see the figures below.
 Click-to-Call via Wave

Wave Click-to-Call Number

Note

Please note that Click-to-Dial Wave plug-in will only take into consideration numbers that consist of 5 digits or more.

Answering Calls

If the user has logged in Wave desktop, when there is an incoming call, the desktop will prompt an incoming call notification
on the right bottom corner. Clicking on the notification will bring up Wave desktop page.

Incoming Call Notification on the Desktop

If it is an audio call, the user can select to answer the call, or select to hang up.

If it is a video call, the user can select to answer with video, select to answer with audio only, or select to hang up.
During a Call

Once the call is established, a new windows will on which you will have the call controls, as well as the video feed if it’s a video
call. The users can use the call controls to mute/unmute themselves, enable and disable their video feed, screen share (video
calls only), hold/unhold the call, and transfer the current call.

One-to-One Call

Meeting Call

：View current network connection status including audio and video packet loss.

：End call.
 ：Mute/unmute. Users can click “More” button to enter the alternative ringing speaker settings interface.

：Video on/off. Users can click “More” button to enter the virtual background settings interface.

：Share screen, whiteboard or pdf file

：Click to open more functions such as transfer.

：After clicking on for more functions, click on this icon to hold the call.

：After clicking on for more functions, click on this icon to transfer the call.

Click on this icon to enter DTMF.

After clicking on for more functions, click the button to transfer both parties’ calls to the conference room for
the call, so that more people can be added to the conference.

During a video call or screen-sharing, when the user minimizes the call screen, a small window with the toolbar will appear on
the top right corner of the screen showing a small video of the camera feed or the screen-sharing.

Minimized Call Window

Hold/unhold

1. During call, click on Hold to put the current call on hold.

2. To resume the call, click on .

 Call On Hold

Mute/unmute

1. During call, click on to mute the call. The user will not be heard by other parties anymore.

2. To unmute the call, click on . The user can now be heard by the other parties.

Mute during a Call

DTMF
 1. During the call, press the more button to open the menu page, and click the DTMF button and a soft keyboard will
be opened, as shown in the figure below.

Open the DTMF Keyboard Interface during a Call

2. Click on the numbers that needs to be entered.

Record one-to-one Call

Users can start the audio recording function during the one-to-one call. Users can click the More button🡲Recording
button to record the current call. Please see the screenshot below:

Record a call

When the call is ended, users can click button on the call history interface following the specific call log to listen to the
call recording, and download/delete the recording files. Please see the screenshot below:

Call Recordings

Transfer to Meeting Room

1. During the call, the user can click “…” button to open the menu and click the “N-way Conference” to transfer the
current call to the random video meeting room. As the figure shows below:

2. When the call has been transferred to the video meeting room, the operator will become the meeting host.

Transfer to Video Meeting Room

Call Flip Function

Let’s say you initiated a call on your GS Wave softphone app, but when you arrived to your office, you wanted to continue the
call on your Grandstream desk phone or on Wave Web client. Call flip function allows to do that seamlessly. Without any
interruption, you can switch between calls from device to another without having to hang up the call. Also, the callee won’t
notice that you have switched devices. In order to be able to use the call flip function, make sure that both devices have the
same account configured on them.

On the device you want to switch to, a green bar will appear notifying you that there is already a call ongoing on a different
device. In our example, if you open Wave Web App you’ll see the green bar on top side of the screen and if you wish to
continue that call on the Wave Web app, click on

The Call Ongoing on a Different Device

After you click on “Switch” this prompt will appear:

Confirm Your Choice

Confirm your choice by clicking on

The call will be switched to the Wave Web App without any interruption.

Multiple Lines

It supports two-line calls at the same time. The user can quickly switch between lines in the lower left corner. The user can
click button to answer the call and click button to hang up the call.

Multiple Lines

If the user wants to convert all the calls received on the lines into a meeting, he/she can click on “More” and then choose “N-
way conference” then check “Invite members of other lines”, then click “Accept”.

Convert the Ongoing Call Into a Meeting

Call History

Users can click on “Calls” menu on the left side of the application UI and click “Calls” menu to view all call history of the
current Wave account. Users can view call history, search in call history, view details or initiate calls from there.

Recent calls

The user can enter the number or username to search in call history.

Scroll up and down to view more call history if existed.

For the call history entry, click on to make a video call and click on to make an audio call or for a chat.

When a call history entry is selected, the details of this entry are displayed on the right side.

Click on for more options:

“Batch Delete“: To select multiple entries and delete them.

“Clear All“: To delete all the call history entries at once.

 Call History – Batch Delete / Clear All

Call history can have the following type of calls:

: Incoming audio calls : Outgoing audio calls : Missed audio/video calls and rejected calls :

Incoming video calls : Outgoing video calls

Missed Calls

If there is a missed call, there is a notification on the lower right corner of the desktop, as the screenshot shows below:

Missed Call Notification

The user can quickly call the extension back by clicking on

Users can check missed calls under Calls Tab.

 Recent Calls

CALL TRANSFER

Wave desktop users can transfer current call to another party via blind transfer or attended transfer.

Blind Transfer

1. User A is using Wave desktop. Establish call between User A and User B.

2. On User A Wave desktop call screen, click on icon and select transfer

3. Enter User C’s number as the number to transfer the call to. The number will be listed in the search result.

4. Click on “Blind” to perform blind transfer.

5. User C rings. User A hangs up automatically. When User C answers, the call between User B and User C will be established.
 Blind Transfer

Attended Transfer

Step 1: There is a call which is in progress between extension John and Arthur.

Step 2: Arthur clicks on button then select the contact to which he wants to initiate the transfer to.

Transfer Call

Step 3: Arthur selects to start an attended transfer to Catherine.

 Figure 104: Attended Transfer

Step 4: Once the attended transfer has been initiated, the call between John and Arthur will be put on hold, and Catherine’s
extension will start ringing. John will be hearing the On-Hold music.

Transfer Now: The call between Arthur and John will hang up and the transfer will be performed, regardless if Catherine
answered or not.

Cancel Transfer: The call between Arthur and Catherine will hang up, and the call between Arthur and John will be
resumed.

Attended Call Transfer

CHATS
Wave desktop allows users to conduct a peer-to-peer chat or a group chat. After logging in Wave desktop, click on “Chat” on
the left panel to open the chat page.

If you want to use the cloud IM system, go to the Grandstream official website to learn about the CloudIM package.
Start a single chat

Method 1: After clicking on the “Chat”, user need to click on button, then select the other party he/she wants to chat
with and click OK to enter the single chat interface.

Adding Chat Interface

Method 2: User can click on “Contact” tab, find the contact he/she wants to chat with, and click button, the user will be
redirected to the chat section.

Method 3: User can click on “Calls” tab, find the contact he/she wants to chat with, and click button to initiate the chat.

Method 4: User can click on “Keypad” tab, find the contact he/she wants to chat with among the calls log, and click
button to initiate the chat.

End to End Encrypted Chat

Wave supports end to end encryption which encrypts the messages from the terminal which is sending the message and
decrypt the message once it reaches the recipient’s terminal. This protects the confidentiality of the messages exchanged; this
includes all the types of messages, text messages, images, documents, and files. Waves uses advanced asymmetric encryption
technology to ensure that nobody, other than the two parties, can read the messages.

Important Note

Please note that end to end encryption feature is only available on the paid plans. For more information please refer to:
https://ucmrc.gdms.cloud/plans

Important Note

Please note that end to end encryption is not supported on group chat and audio/video calls.

Wave point to point chat is by default not encrypted, but if the user wants to start an end to end encrypted chat, then please
follow the steps below.
Navigate to Contacts, then select the hover the mouse cursor over the profile picture of the contact, after than click on
and on the menu, click on E2EE Chat.
 End to End Encryption Chat

Start a Group Chat

Method 1: After clicking on the “Chat”, user need to click on Button, then select multiple contacts he/she wants to chat
with, enter the group name, and click OK to enter the group chat interface.

Method 2: In the single chat window, user need to click on , then on to invite more contacts to form a group chat.

Note

Up to 500 users can be selected when creating a group chat.

Send Messages

In the chat interface, sending text, emoticons, files/pictures are supported.

 Chat Interface

While typing a message in the chat box, Wave will underline any misspelled words

Misspelled words detection

By right-clicking on the misspelled words, a list of similar words will pop up to help the user choose which word they wanted
to type.

Dictionary suggestions

Notes

Text: Support sending any characters within 5000 characters.

For new line, press Shift + Enter to wrap.

For emoticon, click on , it supports selecting one or more emoticons to send.

For file/picture, click on , or drag a file to this window, you can select a file/picture to send from the local computer,
and the file size is limited to 50M.

For call, if it is a single chat interface, click on to call the other party, select button to call the other party
in audio. If it is a group chat page, click on the same button to initiate a group conference call, all group members will be
called by default, and group chat messages will be brought into the chat box in the conference call.
 For video call, only the single chat interface can initiate a video call; click on , select button to initiate a
video call the other party.

@Everyone/someone: Only supported in group chats. Enter @ in the input box or click on “@” button to send messages
from @all or someone, and the other party will remind you of @Message.

Send Excel Content: Copy the contents in the Excel file and paste the contents to the chat window. The user can select to
paste the contents in text (Paste text) or image (Paste image), and then send out the contents.

When a message fails to send, a red exclamation mark will appear right next to it as shown in the screenshot below:

Message Failed to Send

You can click on the exclamation mark to try to send it. Or, you can delete it by right-clicking on it and choose “Delete”.

Send Files

With Wave Desktop app you can send one or multiple files to a contact or a group of contacts. To do that, click on under
the chat box, then select the file you want to send. When more than one file has been chosen, they will be sent consecutively.

Sent Files

In case a file fails to upload, you will get an exclamation mark that indicates that the file has not been sent.
 File Failed to Send
The user can also send the link to a file stored on Google Drive. To do that, the user must install Google Drive integration
module from the App Store menu in Wave Desktop. After the integration has been installed, the user needs to login to her/his
account. After that the user will be able to send Google Drive files in form of links, please refer to the screenshot below.

Send a Google Drive file

In case the user sent an image in point-to-point chat or in a group chat, the users can directly see the images and will be also
able to rotate, share or download the image.

Image Gallery on Wave

1: Rotate the image clockwise.

2: Share the image to another chat.

3: Download the image.

File List

All the files that have been exchanged in a point-to-point chat or a group chat can be viewed in one list.

To access this list, the user needs to click on the folder icon in the top right-hand corner of the screen of the chat, then the
list will appear as shown in the image below:

Chat Interface – File

The files list will be displayed, and “Search” bar is available to quickly find the needed file.

Files List

Users can forward/download or open the files as shown in the screenshot below:
 Download/Forward a File

Audio Message

The users can receive voice messages from other users. Upon receiving a voice message, it will be shown on the chat window
and can played by clicking on the play button. Please see the screenshot below:

Audio Message

Note

Voice messages can only be sent from Wave Mobile app.

Copy Message

In the chat interface, select a message, with right-click select “Copy” to copy the content of the message. Currently files and
pictures do not support copying.

Copy Message
Forward Message

Wave users can forward one or multiple messages using Share option to one or multiple recipients. These recipients can
either be a single chat or a group chat.

Step 1: In the chat interface, select a message, with right-click select “Share”.

Step 2: The user can select the contacts/groups and forward the message to the contacts/groups. It supports to forward the
message to multiple contacts/groups.

Forward message

Step 3: (Optional) Write a message and click the “OK” button to forward the content of this message to the selected person or
group.

To send multiple messages, please click on More then click select the messages that you want to forward.

Select Multiple Messages

 Forward Multiple Messages

Use Forward One-by-One if you want the messages to be forwarded separately.

Use Merge and Forward to have the messages forwarded in one message.

Pin Messages

The user can pin important messages in group chats, the pinned messages will be displayed separately on the top of the chat
box so all the users can see the message or announcement when they open the chat window of the group. The user can select
a message that has been resent to pin on the top of the conversation. If many messages have been pinned in the
conversation, the user can click on the pin symbol to see all the messages which are pinned.

Pinned Message
Save Messages

The user can save any messages in one-to-one conversations or group conversations. This allows the user to save important
messages, to-do items, important files etc. which can be easily accessed to later. To save a message, hover the mouse cursor
over the message, click on the three-dot button to open more options. Then click “Save Message”.

Save Message

To open the saved messages, click on button.

Wave Chats

The list of the saved messages will be displayed as shown in the screenshot below.

Save Messages
Message Reminder

The user can use the feature message reminder to set a a scheduled notification which will be prompted when the set time
arrives. To set a reminder for a specific please follow the steps below.

1. Hover the cursor on the message and the click on the three-dot button to open more options. Click on “Remind Later” as
show in the screenshot below, then select the time of the reminder.

Set a Message Reminder

2. Once the reminder is set, the message will be added to the list of “Saved Messages”.

Message Saved

To view the message, click on “View”. This will open all the saved messages, the user can mark the message as resolved before
the reminder is triggered, modify the reminder of the message, cancel it, or remove it.
 Saved Message

When the time of the reminder arrives, the user will receive a Toast notification with the preview of the message.

Message Reminder Notification

The user can click “Remind Later” to postpone the reminder for 10 minutes, or he/she can click on “Marked Successfully” to
resolve the reminder.

View Unread Messages

In the “Chat” tab, users can view the latest unread messages. Tap to enter the chat interface to view new messages.
 Unread Messages

In addition, by clicking on the chat box of a person or a group, users can view the history of chatting.

When a message is sent, Wave will indicate to the sender that the message has been successfully delivered to the contact. This
is indicated by a small check mark right next to the latest message sent

Message Delivered

Once a user has opened an unread message, Wave will indicate to the sender that the message has been read by showing a
small eye icon next to the latest message seen.

Wave Message Seen

In a group chat, the user can check the parties who have seen the message by hovering the mouse cursor on the message,
then click on the three dots to open the menu, then you can see the read count. If you hover the mouse cursor on the read
count number, you can see who has read the message as displayed in the screenshot below.
 Group Chat – Message Read

Quote to Reply Message

Step 1: In the chat interface, the user can select a message, right-click it and click “Reply” option or click the button next to
the message.

Step 2: The user can reply to the message in the message box.

Quote to Reply Message

React with Emoji

In the chat interface, users can reply to the sent/received messages in the single/group chat, files, and images with emojis.

Click on option and select a specific emoji. The replied emoji and the emoji amount will be displayed under the
corresponding message, as the screenshot shows below.

For the same message, each member can only reply with 1 single emoji. If the member replies to the message with
another emoji again, the previous replied emoji will be replaced.

If the member clicks the same emoji as the replied emoji again, the replied emoji will be canceled.

If the user moves the mouse over the emoji, the user can view the member who replies to the message with the emoji.
 Reply with Emoji

View Emoji Details

Rich Text Formatting

Wave Desktop supports Rich Text Formatting in the chat box. Rich Text Formatting features allow the user to format a
message before sending it by adding effects on the text like bold, italic, underline, strikethrough, changing the color of the
text, formatting the text in a bulleted or enumerated list, or formatting the text in a quote block.
To show the controls for rich text formatting in Wave, click on the icon .

Rich Text Formatting

Edit the Sent Text

In the chat interface, users can edit the sent text and resend the edited message.
 1. In the chat interface, hover the cursor on the message to edit, a menu appear on which the user can click on the three
dots button to open a drop down menu.

Edit Message

2. Re-edit the contents in the input box.

Edit the Sent Text

Note

1. Images, videos, and files are not supported to be edited. The re-edited contents can only be added with text and emojis.

2. The re-edited contents are limited to 5000 characters

Delete Message

Step 1: In the chat interface, the user can select a message and right click it then click “Delete” button to delete the message.

Step 2: After deleting the message, the remote party will delete the message synchronously.

Step 3: The deleted text can be re-edited by the user.

Note: After deleting the message, it will be deleted permanently, and the message cannot be recovered.
 Delete Message

Note:

To delete a message, the user must have the “Delete Chat” permission. Please refer to the UCM63xx User Manual for more details.

When a message is sent, Wave will indicate to the sender that the message has been successfully delivered to the contact. This
is indicated by a small check mark right next to the latest message sent

Message Delivered

Once a user has opened an unread message, Wave will indicate to the sender that the message has been read by showing a
small eye icon next to the latest message seen.

Wave Message Seen

Create Poll/Survey

In the chat window in Wave, the users can create polls, in which they ask the recipient(s) to pick one option. Polls and surveys
can be created in individual chats as well as group chats.

To create a poll, please follow the steps below:

1. Navigate to the chat window in which you want to start a poll, then click on poll icon .
 Create a Poll

2. Enter the information regarding the poll, as shown in the figure below.

Poll Subject and Options

3. Click “Save” to save the poll as a draft. The recipient will not be able to see the poll.
If the poll is ready to be sent, then click “Save and Publish”. Then the poll will be displayed just like the figure below illustrates.
 Wave Poll Published

Please note that while the poll is ongoing, you can send it to multiple Wave users to cast their votes on the poll. To do that,
please navigate to the chat window in which you want to send the poll, then click on the poll icon . From the list of the
polls, select the poll you want to send.

Polls List

Click on the three dots to show more options, then click on “Send”.
 Send a Poll

Notes

Poll Subject: You can enter up to 256 characters.

Option: There must be at least 2 options and up to 20 options. The input limit for each option is up to 265 characters.

Users can preview the newly created polls.

Users can publish the the poll to one or multiple point-to-point chats or group chats.

While the poll is ongoing, the results will be displayed in real-time.

Once a poll has ended, the user can choose to publish it again, delete it, share the results with other chat parties, or export the
results to a .xlsx file.

Wave supports creating surveys which allow the user to make a list of questions and send them to other users either in
individual chats or in group chats.

To create a survey, please follow the steps below:

1. On the chat window, click on survey icon .

2. Then fill in the survey’s information accordingly.

 Add Survey

3. Specify the type of the answer that the user will provide.
– Single Selection: Enter the choices that users can choose from. The users will be able to pick only one option.
– Multiple Selection: Enter the choices that users can choose from. The users will be able able to pick multiple answers to the
question.
– Text: The user will be able to provide the answer in the form of a text.
– Yes/No: The users will get the option to answer either Yes or No to the question.

Once the survey is ready to be published, the user can click on “Save and Publish” to send the survey. Just like polls, the
surveys can be sent to other user to fill in.

Survey management includes: Add Survey, Publish Survey, Edit Survey, Delete Survey, View Survey Results, Share Survey
Results, and Export Survey Results.

For a survey which is in progress, the user can end the survey or send the survey to others or other chat groups. For the ended
survey, the user can re-publish the survey (the previous votes will be reserved, and the survey will be reopened for voting) or
re-create the survey (the original survey options will be reserved, but the previous votes will not be reserved).

Notes

Survey Subject: Up to 256 characters.

Description: Enter a description for the survey. The user can enter up to 1000 characters.

Questions: There must be at least 1 question and up to 20 questions.

Question Content: Up to 500 characters.

Options: There must be at least 2 options and up to 20 options. The input limit for each option is up to 256 characters.

The option “Allow Participants to Share Survey” is disabled by default. If you wish to allow the users to share the link of the
survey to other user, please enable this option. The system will generate a link for this survey. Anyone with the link can take
part in the survey.

Users can preview newly created surveys.

The user can publish surveys to one or multiple point-to-point chats or group chats.

While the survey is ongoing, the user can edit the survey or export the results in an .xlsx file.

The user can view all the polls and surveys shared by navigating to “Application” tab, then clicking on Poll/Survey as the
screenshot below indicates.
 Application – Poll and Survey

Keyword Search

Grandstream Wave allows searching for a specific keyword within a conversation so you can exactly recall the context and the
information relayed by your team members. This can be used in group chat as well as point-to-point conversations. To search
for a specific word, navigate to the discussion you wish to search. Then on the top right corner of the window, click the search
button . After that type the keyword you wish to search, then press enter. If there are any results, they will be displayed
similarly to this example below.

Chat Keyword Search

Pin Chat to the Top

In the chat list, the user can select a point-to-point chat or group chat and set the chat box to the top of the chat list. When
the chat box has been set to the top of the chat list, the user can quickly find the chat box and reply to the message.

The user can also click the chat box and unpin the chat box.
 Stick to Top

Hide Chat Box

In the chat list, the user can select a point-to-point chat or group chat and click on Hide Chat. Then, the chat box will be
hidden in the chat list.

Hide Chat Box

Note

The chat history will not be deleted after hiding the chat box. When the user receives a message from this chat box in the future,
the user can also view the chat history.

Mute Chat

If the user needs to mute the new message notification of a chat, they can select a point-to-point chat or group chat in the
chat list and set it to “Mute”.

If the user wants to resume notification of new messages for the chat, the user can select the current chat box and cancel the
DND setting by clicking on “Enable Message Reminder”.
 Mute Chat

Download Chat History

Wave allows users to download the chat history either for a individual chat or group chat given that the permission to perform
this action has been granted by the PBX administrator. This privilege is granted by default. To download the chat history of a
specific conversation, please follow the steps below.

1. Access the chat page which you want to download the chat history.

2. Click on the settings button on the top-right corner of the chat page.

3. Then click on “Download Chat History” as highlighted in the figure below.

Download Chat History

4. Specify the chat interval to download then click “Download”.

A text file will be downloaded containing all the messages from the specified interval.

Note

Please note that the exported conversation content is unencrypted. If the exported chat conversation includes sensitive data, we
highly recommend to store it safely.
Group Management

Change Group Name

Both the group owner and group members can change the group name. To do so, kindly follow below steps.

Step 1: On the chat page, open the group chat page and click on the upper right corner to view group information.

Change Group Name

Step 2: By clicking on , users can modify the group name. The group name supports a maximum of 80 characters.

Step 3: After the modification is completed, click anywhere to save successfully.

Or You can directly click on the chat group name to edit it quickly, as shown in the screenshot down below:

Quickly Change the Group Name

Change Group Avatar

To set an avatar for a group chat on Wave Desktop, please follow the steps below.

1. Click on the group settings button on the top right corner of the group page.
 Wave Group Chat

2. On the sidebar, click on the avatar of the group chat.

Avatar Settings

3. To upload an image, please click on “Select Images”. If an image has already been set and you wish to restore the change
to default, click on “Reset to Default”.
 Upload Avatar or Reset to Default

View Group Members

Both the group owner and group members can view the group members.

Step 1: On the chat page, open the group chat page and click on the three dots in the upper right corner to view group
members.

View Group Members

Step 2: Click on the avatar of the group member to view the detailed information of the member, send messages, and make
calls.
 Group Member Business Card Interface

Add Group Members

Both group owners and group members can add group members.

Step 1: On the chat page, open the group chat page and click on the upper right corner, then click on to enter the
contact selection page.

Add Group Member Interface

Step 2: Select the contact you want to add or search for a contact by name and select it.

Step 3: Click the “OK” button to immediately add the selected contact to the group chat.

Notes

1. The newly joined members in the group chat cannot view the group chat history by default (Only the group owner can set the
chat history that the group members can view: No, All, 1 Day, 7 Days).

2. The maximum group membership is 200 people.

Prevent or allow participants to invite other users:

The chat group creator can allow or prohibit the participants from adding other members. To do that, please navigate to
“Group Settings” icon then choose to toggle on or off the option ” Allow Group Members to Invite”.

Allow Group Members to Invite Other Participants

Delete Group Members

Only the owner can delete group members.

Step 1: On the chat page, open the group chat page and click on the upper right corner, and hover over the profile picture of
the member you want to delete.

Delete Group Members Interface

Step 2: Click on button next to the member to delete them from the group.

Step 3: After confirming the deletion, this group member exits the group chat and can no longer view the group chat
messages.

Note

After deletion, only the deleted member will be notified, not everyone.
Start a Group Meeting

The user can quickly start a meeting with all the members of an existing chat group, please see the figure below.

Start a Meeting from a Chat Group

The chat history will be carried over to the meeting’s chat, as the figure below shows. But any chat that has been exchanged
during the meeting won’t be synchronized to the chat group.

Meeting Initiated from a Chat Group

Note
 Please note that chats which have been exchanged during the meeting can be downloaded in “Meetings” tab. Also, please note
that this chatlog won’t contain the chats exchanged prior to the meetings.

Exit Group

Only group members can leave the group.

Step 1: On the chat page, open the group chat page and click on the upper right corner, then click “Leave Group Chat” at the
bottom.

Step 2: After confirming to log out, you will no longer accept new messages from this group and cannot view the group
history messages.

Note

After logging out, only the group owner will be notified, not everyone.

Dismiss Group

Only the group owner can dismiss the group.

Step 1: In the chat interface, the user can open group chat interface and click the button on the right upper corner ,
then click “Group Settings” option at the bottom of the interface to dismiss the group.

Step 2: After dismissing the group, all members of the group will be removed, and the group chat history cannot be viewed.

Dismiss Group

Notification Assistant

The administrator of your UCM can log in the Web UI of the UCM -> Messaging -> Message Broadcast to publish a
broadcast message to all extension users, and Wave users can receive this message and display through the Notification
Assistant. You can set the desktop notification and sound notification in Settings.
 Notify Assistant

Contact Local Time

When opening the chat box of a specific contact, Wave will show the contacts local time. This helps with knowing what time it
is for a contact when the contact is located in a different time zone. This saves the user time of converting between time
zones.

Contact Local Time

Whatsapp and Telegram Sessions

When Whatsapp Business/Telegram add-ins are configured, the user can directly respond to the messages initiated on the
aforementioned platforms directly from Wave. When a session is marked as resolved, the user can view them by clicking on
the three dots menu on Wave desktop client and choose the corresponding sessions as shown in the screenshot below.

Resolved Sessions

When a user respond to a message, the user can initiate a one-to-one call or start a meeting
 Initiate a Call through Whatsapp Business Session

Personal Chat Link

Wave users can create and share a personal chat link which they can be shared with other people. External people can open
this link on a browser and be able to reach the Wave user directly or start a meeting.

To create a personal chat link, please click on your avatar, then click on “Settings”. Then click on “Personal Chat Link” and
enable Personal Chat Link toggle as shown in the figure below.

Personal Chat Link

1. The link is valid only when this function is enabled. After it is turned off, the link will be invalid immediately.

2. You can download the QR code and share it with external users

3. You can copy the link to external users.

4. Users can click change the displayed avatar and name, and support resetting the link or customizing the
link address (after resetting, the original link will be invalid).
External users can open this link through a browser:
 Private Chat

1. External users can open this link using a computer or a mobile browser to chat.

2. External users can send text messages, emoticons, and attachments.

3. Clicking the icon will send a call request to the Wave user, and the Wave user will receive the request as follows:

Meeting Request

When the user click “Accept”, an instant meeting is initiated and the meeting link is sent to external users.

Meeting Initiated

When an external user clicks “Join”, they will join the meeting using their current browser.

MEETINGS

Meeting List

Users can join an audio or video meeting on UCM by dialing the room number. After logging in Wave desktop, click on
“Meetings” on the left panel to open meeting page.
Users can view all meeting history in Wave application, and it will show the actual duration of the previous meetings, as well as
the participants list of the previous meetings.

Users can search for the recent 6 months meeting history. The period will be counted by natural month.

Users can create meeting to start now by selecting , or schedule meeting by clicking on on the
top of this page.

Wave Meetings Desktop Page

Once the meeting has been scheduled, the user can view the details related to the meeting in the side bar. The details which
are displayed are:

The status of the meeting: This shows if the meeting has started or not yet.

Users can view scheduled Meetings by selecting “Daily”, “Weekly”, “Monthly” and defining the date range. Click on to
search meeting by meeting subject, creator, meeting room number.

Search Meeting

Meet Now

On the top of meeting page, click on .

 Meet Now Interface

Step 1: The user needs to enter a meeting subject.

Step 2: The user needs to enter the invitee’s number or email address or click the “Add” button to invite the participants from
the contacts or group.

Step 3: The user can click “Meet Now” button to start an instant video meeting immediately and invite participants to join the
meeting.

Note

After creating the instant meeting, the video meeting number is a random meeting number. If the user wants to use the public
meeting room, the user can access to the public meeting room list and join the public meeting room.

Note

The audio or video meeting room must be created and pre-configured by UCM admin before users can join any meetings.

Merge separate calls into one meeting

The user can start a meeting when he/she has received calls from multiple parties. The user can quickly merge all the active
lines into one meeting.
Multimedia Meeting

Users can click “Video on” or “Video off” option during the conference to switch between video/audio conference. Below is
the picture showing the call interface after joining video conference room.

Video Conference Screen

Below are the available meeting control options:

： View network condition status such as packet loss for video and audio.

： Invite participants. If the UCM admin has enabled “Allow User Invite” for the meeting room, any participant in the
meeting can invite other participants. Otherwise, only the moderator can invite other participants.

： Mute/unmute. Users can click the “More” button to enter the alternative ringing speaker settings interface. When
a participant is muted, either by his/her own self or by the host. The participant can activate the microphone by pressing
and holding the space bar. The microphone will be activated in as long as the participant is holding the space bar and the
will be disabled once the participant let go of the space bar.

： Video on/off. Click to enable/disable the local video feed. Users can click the “More” button to enter the virtual
background settings interface.

： Screen sharing. Click to start screen sharing. Only one participant can share screen at a time. If a participant
already shares the screen, this icon will be grey and other participants cannot click on this icon to share.

： More options. The user can click this button to open the DTMF soft keyboard and display the chat bubble
function.

: End call.

： View participant list. Click to open the participant list. The user can view participants’ mute/unmute status, search
for a participant, modify display name, chat with participants, etc.

： Chat. Click to open the chat window and enter chat text.

: Raise hand to request to talk.

To become meeting host:

Host Meeting: If there is no meeting host in the meeting, the user can click “More” button and select “Host
Meeting” option to become the meeting host.

Manage participants:
Click on icon on the right-side menu to open participant list. The moderator can mute/unmute participants, turn on / off
video for participants, transfer moderator to another participant, remove participant from meeting and etc. The moderator
can also mute all participants and lock the meeting room (no one can join the meeting room).

Managing Participants in Video Conference

Content Sharing

During point-to-point video calls or video meetings, users can share screen to present to all the other participants.

After the users click on the icon , a prompt will appear with the sharing options:

“Screen #”: To share the entire screen

“Web Browser”: To share the web browser content only

“Application”: To share a specific application content only.

“Share WhiteBoard”: To share the WhiteBoard (Supported in meetings only)

“Share Document”: To share a PDF file (Supported in meetings only)

Share Screen

Select “Share Screen”.

 Share Screen

Note

Only one user can share a screen at a time.

During screen sharing, the users can double click on the sharing screen or video screen to enlarge the display area to full
screen.

Screen Sharing Layout

Note

The user can choose to enable sharing the PC audio alongside the screen-sharing, any audio that is played in the PC will be
heard by all the participants.
During screen sharing, the shared screen/window will have a red frame to distinguish the shared content.

Window Sharing Ongoing

The user can use the sketching tools to draw annotations on the screen.

Share WhiteBoard

Share WhiteBoard is supported in meetings only.

The user can click on the icon , and select “Share WhiteBoard”.

Share WhiteBoard

The shared whiteboard contains complete features including laser pointer, highlighter, input texts, graphics, flow charts, charts
and other more graphics and styles. You can drag graphics, and edit graphics for multiple times. The real-time drawing feature
is very simple and fast for users.
 WhiteBoard

: Click to view more options (only the sharer has the permission) including: Enable/Disable Collaboration function (After
enabling this function, other participants can draw at the same time), change the Canvas Color, Empty Canvas, Open File (the
whiteboard data picture which was previously saved), Save as Picture, etc.

: This is the mouse option. After you select this option, the whiteboard brush becomes the mouse. You can select any
figure on the whiteboard, drag the figure or change the style of the figure. You can press and hold the blank space to move
the whiteboard.

: This is the laser pointer option and only the sharer has this option. It displays the drawn track and will disappear in 3
seconds.

: This is the graphics option. It only displays the basic graphics by default. You can click “All Graphics” option to expand
the menu and see more graphics, including more basic graphics, flow charts, charts, UCM charts, Google charts, etc. You can
also double click the graphic to add text.

: This is the brush option. There are two types brush “Common Brush” and “Highlighter”.

: This is the text box option. You can click it to enter texts.

: Pictures can be inserted. After inserting a picture, you can drag the edge to change the size of the picture.

: This is the eraser option.

: This is the undo option.

: This is the recovery option.

Share Document

Share Document is supported in meetings only.

The user can click on the icon

, and select “Share Document”.

 Share Document

Note:

Supports PDF file only, with up to 20 MB

Shared Document

The users can click button to use annotations on the shared document.

: This option to change the brush thickness and color.

 : This is the paint brush option. It supports different modes: Free, Line, Rectangle/square, Circle and Arrow.

: This option to enter text.

: This is the eraser option.

: This is the undo option.

: This is the recovery option.

: This is the empty option to clear all the annotations.

: This option to other the other participants to draw annotations at the same time.

: This is the download option. It will download the current page with its annotations as jpeg file.

Switch Sharing Source

Using Wave point-to-point call or meeting allows switching seamlessly between the source of the screen-sharing. This can be
performed without ending the screen-sharing. Please refer to the screenshot below to know exactly how it can be performed.

Switch Share Source

Then choose the new source that you want to share with the other users.

Share Desktop Audio

While in a one-to-one call or a meeting, the user can share the desktop audio with the other user(s). To share the desktop
audio, please click on “Share” button on the call menu then, select “Share PC Audio Only” as shown in the figure below.
 Share Desktop Audio

Raise Your Hand

During the meeting, the participants can request to speak by raising the hand. All the other participants will be able to see
who has risen their hand. This makes meetings with many participants a lot easier to manage for the host.

To raise your hand, please click on . The participants who have risen their hands will be displayed as the screenshot
below shows.

Raise Hand

Invite Participants
If the UCM admin has enabled “Allow User Invite” for the meeting room, any participant in the meeting can invite other
participants. Otherwise, only moderator can invite other participants.

Users can invite other participants by generating meeting link or dialing other participants.

Invite Participants

Create invitation link:

After selecting “Create Invitation Link”, users will be prompt with link information as below. The users can send the link or QR
code to other parties for them to join the meeting.

Create invitation link

Invite participants:

After selecting “Invite Participants”, users can select a contact to invite or enter the number to invite.
The meeting’s host can also invite the participants quickly. . To do this, the user needs to click on button in the
menu bar at the bottom of the screen to bring the participants menu up:

Pariticipants List

On the invitees tab, the user needs to click on to quickly invite the participant.

Managing Participants

During meeting, click on icon to open participant list.

 Participant list

Participants can view the list only, while moderator has more options to manage the participants.

：Modify display name.

：This indicates the participant has video on. If moderator clicks on it, it will turn off the participant’s video.

：This indicates the participant has video off. If moderator clicks on it, it will invite the participant to turn on video.

：Mute. This indicates the participant has mic on. If moderator clicks on it, it will mute the participant’s mic.

: This indicates the participant is talking. If moderator clicks on it, it will mute the participant’s mic.

：This indicates the participant is muted. If moderator clicks on it, it will turn the mic back on for this participant.

：More options to operate for this participant, such as “Transfer Moderator”, “Remove” and “Chat”.

：Chat. Click to open chat window.

Lock Meeting：Click to lock meeting so that no one can join the meeting room anymore.

Mute all: Click to mute all participants in one click.

Invitees List
If the current user is the meeting host, the user can view the list of participants who are not attending the meeting. The
participants can only view the list of current attended participants. The meeting’s host can send an invitation to the people
who have not attended the meeting or those who left. Please see the screenshot below.

Invitees List

Chat During Meeting

During meeting, users can click on to open chat window. The chat messages can either be sent to a specific participant or
to all the participants.

Chat during Meeting

Chat window not only displays all chat messages, but it also shows real-time notification when a participant joins meeting
or leaves meeting.

Wave supports chat with members who join the conference via browser, PC client, and mobile APP.

The user can choose to send a message to all members or select a specific member to send the message.

Click the icon under the participant list for a specific user chat privately with him/her. Only supported for wave
users.

Meeting Layout
You can arrange the layout of the tiles of the participants in a specific meeting in two arrangements, to do that please click on
“More” button , then select either Or

Tiled Screen Layout: The tiles will be arranged in the same size without putting the focus on the speaker.

Speaker Layout: Whenever someone is speaking his tile will be enlarged and showed under the tiles of the listeners. This
puts the focus on the speaker and his/her video feed if he/she has the webcam on.

The meeting host can also control to have one participant’s tile pinned. To do that, the meeting host can click on the three
dots on the top right corner of the user’s tile, then click on “Focus For All” as the screenshot below shows.

Focus for All

The host can perform various action depends on the user, please see the screenshot below.

Host Controls

Mute Participant: The host can mute a specific participant. The participant can activate the microphone by pressing and
holding the space bar. The microphone will be activated in as long as the participant is holding the space bar and the will
be disabled once the participant let go of the space bar.

Turn on Participant Video: The host can turn on the sound of a certain participant.

Focus For All: The host can enable focus on one speaker tile/webcam feed.

Full Screen: The host can toggle one speaker tile/webcam feed to full screen.

Chats: The host can directly mention the speaker in the chat using this button.

Transfer Host: The host can relegate its role as a meeting host to a different participants.

Remove: The host can use this feature to remove a participant from the meeting.

The host can hide the participants whom have not turned on their webcams by clicking on , then hover the mouse

cursor on “Layout” then click on “Hide Non-video Participants”.

 Hide Non-Video Participants

DTMF

1. Step 1: During the meeting, the user can click the “More” button on the menu and click DTMF button

to open the DTMF soft keyboard, as the screenshot shows below.

2. Step 2: The user can click the digit button on the keyboard to enter the digits.

DTMF Soft Keyboard

Chat Bubble
During the meeting, the user can click button to enable the chat bubble function. If there is a new message during the
meeting, the chat content will be displayed in the form of bubbles on the right side of the interface, as the screenshot shows
below:

Chat Bubble Interface

Record an Ongoing Meeting

During a meeting, the host can start recording it. To do that, you need to click on “More” on the menu at the bottom of the
screen, then click “Record”.

When the meeting is ended, the meeting organizer can view the recording files in Meeting Details.

Record an Ongoing Meeting

Note

Only the meeting’s host can record the meeting, and he/she will be the only one who can access the recording once the
meeting is finished.

After the meeting is finished, the host can check the recording by navigating to the meeting tab, then select the meeting and
after that click on the recording’s icon on the top right-hand corner. Please see the screenshot below.
 Meeting’s Info

The recording files will appear with possibility to play them, download, or delete them.

The recordings of the meeting

Note

If the ongoing meeting does not support enabling video recording function, the audio recording will be performed instead.

Manage Meeting

End meeting

When a meeting participant clicks on to end meeting, the participant will leave the meeting immediately.

When a moderator clicks on to end meeting, a prompt will be displayed asking the moderator to confirm whether to
leave meeting only or end the meeting. If the moderator selects leaving meeting only, Wave desktop will request the
moderator to select another participant to be the moderator. After that, the user will leave the meeting while the meeting is
still ongoing for the other participants. If the moderator selects ending the meeting, all participants will be disconnected from
the meeting.

End Meeting as Moderator

 End Meeting as Moderator – Transfer Moderator Privileges

Note

If there is only one participant in the meeting, and the total duration of the meeting reaches 30 minutes, the specific
participant will be prompted whether to continue the meeting Create a group chat after successfully scheduling the
meeting. Messages created during the meeting will be automatically synced to the group after the meeting.

When the meeting duration is about to reach 12 hours and the meeting host is still in the meeting, the meeting interface of
the host will be prompted whether to extend the meeting. The meeting host can click to extend the meeting for another 12
hours. The meeting can only be extended once. After another 12 hours, the meeting will be ended. If the meeting host is
not in the meeting, the meeting will be ended when the meeting duration reaches 12 hours.

You can also end an ongoing meeting by going to Meetings then hover the mouse cursor over the meeting you would like to
end then click on end meeting.

Meeting List – End Meeting

Edit a scheduled meeting

The user can edit a meeting after it has been scheduled, to change its name, meeting room type, time, recurrence, password,
and invitees. To edit a meeting, the user should navigate to Meetings tab on Wave, then hover the mouse cursor over the
meeting that they want to edit, then select Edit Meeting.

Meeting List – Edit Meeting

Note
 Please note that once the meeting has started, it cannot be edited.

Cancel meeting

The user can cancel a meeting after it has been scheduled. To do that, the user should navigate to Meetings tab and then
hover the mouse cursor over a specific meeting then click on Cancel Meeting.

Meeting List – Cancel Meeting

Note

Please note that once the meeting has started, it cannot be cancelled.

Meeting Group Chat

Only the meeting organizer can create a group that consists of the same members that were previously in a meeting, in case
they wish to continue the discussion through text chat. The user needs to navigate to the “Meetings” tab, then on the top
right-hand corner, click on the three dots and select “Create and Forward Chat History”.

Create a Chat Group After The Meeting Has Ended

Note

Please note that only the host of the meeting can create the group chat and forward the chat history.

Once that’s clicked, a window will appear with the members of the meeting selected, with the possibility to add any users that
were not in the meeting:
 Choose the Participants

Press “OK” to create the group and forward the chat history of the meeting.

The group will be created, and the chat history will be displayed similar to the image below.

Forwarded Meeting Chat History

At any point the host of the group can relegate his/her role to another member by going to “Group Settings” as the figure
below shows:
 Group Settings

Then select “Change Group Owner”:

 Change Group Owner

Then choose the new group owner among the existing members of the group.

Select New Group Owner

Download The Chat History

During a meeting, the host can download the chat history at any point of time. To do that, the host needs to open the chat
sidebar in the meeting screen and then click on the download button on the top right corner of the screen, as the screenshot
below shows.

Download Chatlog

The chat history will be downloaded as a .txt file.

 Note

Only the host is allowed to download the chat history.

If the host wishes to download the chat history after the meeting has ended, then he/she need to navigate to “Meetings” tab,
then click on three dots on the top right corner of the window, and select “Download chat history”

Download Chat History

Meeting Management

Schedule Virtual Meeting

Wave desktop users can schedule meeting after logging in with SIP extension number and SIP registration password. Click on
Meetings on the left panel and select “Schedule Meeting” on the top. A new window to edit schedule meeting will be
prompted.

Schedule Meeting
 Schedule Meeting Options

Subject Configure meeting subject.

Conference Type Select video or audio conference.

The user can select to use a public meeting room.

● Disable: The meeting will use a random meeting number.

Meeting Room ● Enable: The meeting will use the public meeting room
number. The meeting number will be selected from the
existing audio/video meeting room.

Select the date and time for the meeting.

Time Note: Please avoid time conflict on schedules in the same meeting
room.

Choose when to repeat a scheduled meeting:

● No Repeat: The meeting is scheduled once with no recurrence

● Every Day: The meeting is scheduled daily at the same time
● Weekly: The meeting is scheduled weekly on the same day of
Recurrence the week
● Monthly: The meeting is scheduled monthly on the same day
of the month
● Custom: The meeting can be scheduled either every N days or
N weeks

Configure the password for participants to join a meeting. The

Password
password must be at least 4 digits.

Defines the extensions or emails of the members to attend a

scheduled conference. After adding one invitee, click on ENTER
to confirm.
Note:
-If the invitee’s extension does not have email configured on the
Invitees
UCM extension setting, the user can click on “(Add Email)” to
add email for this invitee.
-To remove an invitee, click on “x” for the invitee.
The user can click the “Add” button to add the participants from
contacts or groups.

Meeting Agenda Set the agend of the scheduled meeting. (Up to 500 characters)

Host Settings

Host This is used to select a meeting host.

Email This is the host email address.

This is used to configure the host code. The password must be at

Host Code
least 4 digits.

Advanced Settings

Defines the time zone of the scheduled meeting. The default

Time Zone
setting is the time zone of the current client.
 If configured, email reminders will be sent out x minutes before
the start of the conference.

Email Reminder (minutes)

Note: After editing the time of a single recurrence of a scheduled
meeting, a cancelation email will now be sent out followed by a
meeting update email.

Allow participants to invite If enabled, any participant in the meeting can invite other parties.

If enabled, the participants will be able to unmute themselves after

Allowed to override Host Mute
the host has muted them.

If enabled, invited participants will be called when the meeting

Auto-call Participants
starts.

Create a group chat after successfully scheduling the meeting.

Create Meeting Group Messages created during the meeting will be automatically synced
to the group after the meeting.

Schedule Meeting Specifications

After the meeting is scheduled, it will be listed in the meetings page. Meeting participants will receive email notification for
the scheduled meeting. At the same time, the system will send the meeting assistant message to the invitees automatically.

Scheduled Meeting
 Scheduled Meeting Email Notification

Meeting Assistant Interface

If meeting schedule information is modified, participants will receive email update. An email reminder will also be sent to the
participants at the configured email reminder time, If the meeting has been modified, or the meeting reminder will be sent to
the participants through the meeting assistant.
To join meeting, the Wave user can click on the link in the email notification to join meeting directly, or Wave mobile app user
can scan the QR code in the email notification to join meeting as well. The user can click the meeting assistant message to
enter the meeting.

Schedule Onsite Meeting

The users can schedule onsite meetings by going to Meetings and clicking on Schedule.

Schedule Onsite Meeting

Subject Enter the subject of the meeting.

Meeting Room Type Select Onsite Meeting room.

Meeting Room Select the meeting room on which the meeting will take place.

Time Select the duration of the onsite meeting.

Recurrence Select the recurrence of this meeting. The options are Daily, Weekly, and Monthly

Invitees Select the invitees of this meeting.

Meeting Agenda

When scheduling a meeting, the host can configure an agenda name to the meeting to be reminded of that purpose of that
meeting.
 Schedule Meeting Parameters

After creating the meeting, you can check the agenda in the meeting details tab. Please see the screenshot below:

Meeting Details

When the meeting starts, the user can click to view the meeting details to check the meeting agenda. Please see the
screenshot below:

Meeting Agenda

Meeting List
To view all the scheduled and ongoing meeting, click on Meetings tab, then click on Meeting List. The following window will
be displayed.

Meeting List

Virtual Meeting:

Virtual Meeting Information

Onsite Meeting
 Onsite Meeting Information

Meeting Room

To view all the rooms that have been created for meetings (this includes virtual and onsite meeting rooms), navigate to
Meetings tab then click on Meeting Room.

Onsite Meeting – Meeting Room

From this window, you can directly schedule meetings. Select a time interval to start scheduling the meeting.
Public Room

The user can click the “Meeting” menu on the left side of the Wave application main interface to open the meeting interface.
The user can click “Public Room” tab on the top of the meeting interface to access to the list of the public meeting rooms in
the current UCM. Please see the figure below:

Meeting Room List

The timeline is displayed under each public meeting room. The blank field represents the vacant period, and the blue field
represents the period that has been scheduled. It supports to click to switch the date , and

the user can also switch the time range displayed in the timeline by clicking “12h/24h”.

The user can select a specific meeting room and click button to access to the public meeting room. If there is a
meeting in the current public meeting room, the user will be directed to the current meeting. If there is no meeting in the
current meeting room, the user will join the meeting as a participant.

Edit/Cancel Meeting

Only the meeting creator can edit/cancel the meeting.

Step 1: The user can click the “Meeting” button on the left side of the main interface to access to the meeting list interface.

Step 2: Move the cursor to the wanted meeting and click “Edit Meeting” or “Cancel Meeting”.

Edit/Cancel Meeting

Step 3: After editing/canceling the meeting, the user can click “OK” button to apply the changes, and the meeting
modification notification will be sent to the invitees immediately.

Note
 If the user edits any information of the meeting, including invitees, meeting property, if the user selects the email notification
option, the system will send the emails to all invitees automatically.

Reschedule Meeting

For the “Ended” meetings, the user can reschedule the meetings from Wave application.

Step 1: The user can click the “Meeting” button on the left side of the main interface to access to the meeting list interface.

Step 2: Find the “Ended” meeting in the calendar.

Step 3: Move the cursor to the meeting and click “Reschedule” button or click the “Reschedule” button on the meeting
details interface.

Reschedule Meeting

Step 4: The user will be directed to the meeting rescheduling interface, and the current meeting subject, invitees, meeting
property information will be filled in the corresponding fields automatically.

Step 5: The user can click “Schedule Meeting” button to reschedule the meeting as a new meeting.

Share Meeting

In the meeting details interface, the user can click the share button on the right upper corner to copy the meeting
information, or the user can download the meeting QR code, and send the meeting information to the contacts through chat,
email, etc.

Share Meeting

Join Meeting

Method 1: In the chat interface in Wave application, the user can click “Meeting Assistant” to find the meeting notification
which will be sent to the invitees 10 minutes before the meeting starting time and click “Join” button to join the meeting.
 Join via Meeting Notification

Method 2: In the meeting list in Wave application, the user can find the meeting which has invited the user and click “Join” to
join the meeting.

Method 3: In the “Meeting Room” list of the meeting interface in Wave application, the user can click to join the public
meeting room directly.

Method 4: The user can enter the meeting number to join the meeting directly through dial panel.

Method 5: The user can join the meeting by click “Join” button in the meeting invitation email.

Method 6: The user can click “Join” button in the meeting invitation in the lower right corner of the Desktop to join the
meeting.

Meeting Invitation

Join Meeting via Link

If users do not have UCM extension to log in Wave desktop, the users can join meeting via link. The link can be obtained from
the meeting invitation email or from the meeting organizer/participant who shares the link directly.

After the users join meeting via link, the users can change the display name after opening participant list and selecting the
current name.

Complete Meeting

On the meeting list, the meeting creator can click button to end the meeting which is currently in progress. Then,
the meeting will be ended directly.

End Meeting

VOICEMAIL
Users can click on the “Calls” menu on the left side of the Wave application UI and click “Voicemail” menu to view all
voicemail of the current Wave account.
In “Voicemail” module, users can check all voicemail received by the account, including the common voicemail and urgent
voicemail.

Users can play the voicemail, set the voicemail to read, and download/delete the voicemail.

Users can also dial to the contacts and send messages to the contacts from this interface. Please refer to the screenshot below
for the voicemail interface:

Voicemail Interface

The users can delete all the voicemails or select the ones to be deleted in batches. Please refer to the screenshot below.

Users can click “Application” tab on the left side of the application UI and click on “Voicemail” module to access to the user
portal interface on the UCM Web UI.
 Application – Voicemail

Then the UCM user portal page will open on which the user can download or delete the voicemails received.

UCM User Portal – Voicemail

1. Open keypad on Wave desktop, enter the voicemail access code. For example, *98 is the default feature code on UCM for
users to access voicemail box.

2. Follow the IVR from UCM to enter the voicemail box and password.

3. If the password is correct, users will be able to hear voicemail options and listen to the voicemail.

Note: The voicemail access code and voicemail password are pre-configured in UCM. Please contact UCM admin to obtain
the voicemail access code and password.

When a user is added to one or multiple voicemail groups, the user can view the name of the voicemail group on which the
voicemail has been received directly on Wave. Please see the screenshot below.

Voicemail
CONTACTS
Using Wave Contacts feature, you can browse two repertoires of contacts. The first one is Enterprise Contacts. In this
repertoire, you will be able to see all the extensions registered on the UCM, LDAP server as well as extensions from peered
UCM devices. The second type of contacts is Personal Contacts, in this category the user can add his/her personal contacts.

Search Contacts

Users can enter username or number to search contacts. On the search result, users can click to view contact details, click on

to initiate video call or click on to initiate audio call.

Contacts

Note

The multi-level department structure in the contacts book is configured by the administrator of the UCM enterprise platform. If
the CloudIM has been enabled, the Contacts module will display the contacts for other UCM devices.

The user can also use T9 contact search by entering the numbers which map to the dial pad letters existing in the contact
name as the example below shows.
 T9 Contact Matching

Personal Contacts

Users can search for specific contact or a specific number to dial under Contact Tab and Recent Calls Tab.

Contact Search

: Add personal contact

: Click on this icon to import a list of contacts

: Export the list of personal contacts

 : Delete selected personal contacts

Note

The user can add up to 200 personal contacts.

Enterprise Contacts

Enterprise Contacts

1. In the search bar, enter the number or username to search.

2. Click on the search result. The details of this contact will show on the right.

3. For the search result, click on to make a video call and click on to make an audio call.

4. Also, by clicking on the contact, you can add it to your favorite contact tab as shown below.

Favorite Contacts
Import/Export Personal Contacts

You can click the button on the right upper corner to import contacts to Personal Contacts in batches. You can also click
the button to select the exported contacts or delete contacts in batches.

Note: It is recommended to import contacts in the template format to prevent import errors.

Import Personal Contacts

SETTINGS MENU
The Settings menu is on the left side of the Wave application’s main UI. Users can click the user icon to open the Settings
menu, the menu includes Account Information, Account Settings, Call Settings, Audio/Video Device, Language, Launch on
system startup option, Help and Feedback, Export logs option, About, Download mobile client, Integrate Wave, UCM Remote
Connection and Log out options.

Settings Menu

Account Information

Account information screenshot is shown as follows:

 Account Information

The Account Information interface displays the username, QR code, SIP number and personal status.

Users can scan the SIP account QR code with the Wave mobile version to quickly log in the account.

Users can set the personal status, which can be divided into account status and working status, and the status will be
displayed in the contacts book and chat module.

Settings

General

Account Settings

The account settings allow you to change the “Account Info” or the “Account Password”.

Account Settings

Account Info

Press “Edit” button to be redirected to the account settings interface in the UCM management platform, and you can go to
“Personal Configuration” tab to fill in the personal basic information. Then, the updated information will be saved and
applied to Wave application.
 Account Settings – Personal Config

Account Password

Press “Change” button to be redirected to the account settings interface in the UCM management platform, and you can go
to “Change Password” tab to update your Wave account password.

Account Settings – Change Password

Login Device Management

In this section, the user can view the open sessions for their extensions. We highly recommend that the user checks this
setting regularly. In case any open session raises suspicion for the user, the user can terminate the session and quickly change
their password.
 Wave Desktop Settings

Open Sessions

Note

If the user wishes to terminate a specific session, he/she can click on “Sign Out”

General Settings

The General Settings control the Wave Application behavior on startup and close.

Settings – General Settings

Keep Application Running on Close

When enabled, closing the application will keep the application running in the background allowing you to receive calls and
chat messages… without having the application open.

Launch on System Startup

Enable this option to have Wave launch automatically when the operating system boots up.

Startup Mode
Select the startup mode when launching the Wave Application. Two options are available: “Start in Foreground” and “Start in
Background”.

Language

The Wave application supports English, Chinese, French, Spanish (Latin America), Spanish (Spain), Italian, Greek, Arabic,
Russian, German, Polish, Portuguese, Vietnamese, Thai, Czech, Turkish, Hebrew, Dutch, and Slovenian.

Language

Note

Users cannot set the language during the call.

Date/Time Format

The Wave application allows you to change the date and time format.

Date/Time Format

Time Format options are:

12 Hours

24 Hours

Date Format options are:

YYYY/MM/DD

DD/MM/YYYY

MM/DD/YYYY

Contacts Sort Order

This option configures the sorting order of the Wave Contacts. Two options are available:

First Name, Last Name

Last name, First Name

 Contacts Sort Order

Notification Settings

Wave can be configured to notify the user based on the preferences set. The user can set the preference to be notified for all
the messages exchanged in the groups he/she is part of, direct messages, mentions or none at all.

The user can also configure Wave to play a notification sound when they receive a message, when they received an incoming
call, or when they receive a reminder of a meeting.

General Message Notification Settings

General Message Notification Settings

Desktop Notification

Check/uncheck Desktop Notification for “All New Messages”, “Private Messages & Mentions”, “Notification Assistant” and/or
“Missed Calls”

Notification Sound

Check/uncheck Notification Sound for “All New Messages”, “Private Messages & Mentions”, “Notication Assistant”, “Meeting
Assistant”, “Missed Calls” and/or “Voicemail”

Call and Meeting Message Notification Settings

 Call and Meeting Message Notification Settings

Meeting Focus Mute

Enabling this option will mute all chats notifications except for those from the current meeting.

Desktop Notification for In-Meeting Chat

Select the condition to display the Desktop Notification for In-Meeting Chat: “All New Messages”, “@mentions” or “None”.
The desktop notification looks as below:

Desktop Notification for In-Meeting Chat

The user can directly reply to the message from the notification.

Sound Notification for In-Meeting Chat

Select the condition to play the Sound Notification for In-Meeting Chat: “All New Messages”, “@mentions” or “None”.

Audio Settings

When the device is connected to multiple audio devices, the user can select audio device through audio settings.

For PC client users, the application allows users to select the alternative ringing speaker. When the user receives an incoming
call, the preferred and alternative speakers ring at the same time.

Reference Scenario: The PC connects to a headphone, but the user does not wear the headphone. The alternative ringing
speaker is set, when the user receives an incoming call, the user can hear the ring tone from the PC’s built-in speaker.

Step 1: The user can click the user icon then click on “Settings“, move the cursor to “Audio/Video Device” option, and click
“Audio Settings” to enter the microphone/speaker settings interface, as the figure shows below:
 Alternative Ringing Speaker

Step 2: Go to “Alternative Ringing Speaker” option and click to set the alternative speaker.

Step 3: Click “OK” button to apply the changes. The preferred and alternative speakers will ring at the same time when there
is an incoming call.

Note

1. When the user first time logs into Wave application, the system will ask the user to set up an audio device.

2. The Wave Desktop users can enable noise detection and reeducation mode function during the meeting (Two “Noise
Suppression Levels” are supported: Medium and High).

3. When the call is established, only the preferred speaker device will be used.

Video Settings

Video settings screenshot is shown as below:

 Video Settings

When the PC connects to multiple camera devices, the user can select the video device by “Video Settings”. The user can also
set the virtual background in Wave application.

Step 1: The user can click the user icon to enter the settings menu, move the cursor to “Audio/Video Device” option, and
click “Video Settings” to enter the camera settings interface, as the figure shows below.

Step 2: The user can select the camera and set the virtual background.

Step 3: The user can view the preview result and save/apply the changes. When the virtual background is set, the setting will
be saved locally in the application, and the virtual background will be applied for each call/meeting.

When the user first time logs into Wave application, the system will ask the user to set up a video device.

Virtual Background Settings

In meetings and peer-to-peer calls, the user can set the virtual background in the application locally and the virtual
background will replace the background in the camera and send to the remote client.

Step 1: The user should click on the profile image, then select “Settings“, then chose “Video” from the list of settings.
 Virtual Background

Step 2: Users can select the images in the library or customize the uploaded images to create a virtual background.

Step 3: Customize Uploaded Image: Click the button on the virtual background settings interface to open the
local file selection window, and the user can select and customize the image to upload.

Step 4: The user can view the preview result and save/apply the changes. When the virtual background is set, the setting will
be saved locally in the application, and the virtual background will be applied for each call/meeting.

Remove Background

Fuzzy Background

There is no background image by default. The limit of the size of custom uploaded image is 20MB, and the upper limit of the
image amount is 10 images. Users can upload images for multiple times. Each uploaded image will generate a new background,
the length and width of the image is adaptive 16:9 and the image will be saved locally. The suggested fuzzy background color
should be set to avoid being similar as the color of the actual scene and clothes.

Calls Settings

Call Features

Set Call Transfer, voicemail password, etc. Press “Edit” button to be redirect to the UCM management page.

Ringtone Settings

Play Ringtone: Check/uncheck to whether play ringtone.

Call Ringtone: Select the ringtone to play for incoming calls. Custom ringtone is supported.

Incoming Call Settings

Auto answer: Enable this option to have Wave answer the calls received automatically.
 Call Waiting: If enabled, new incoming calls can be received during calls.

Call Waiting Tone: If enabled, a tone will be played when there is a call waiting.

Dial Plan Settings

Dial Plan Rules

Enable/disable dial plan rules. Only applicable to the Call tab’s dial pad.

Dial Plan Settings

Set the dial plan rules grammar for the number dialed. You can either enable the dial plan to have Wave take it into
consideration, or to ignore completely when dialing numbers.

Here are the valid values:

1, 2, 3, 4, 5, 6, 7, 8, 9, 0, *, #, T,+, A-Z, a-z

Dial Plan rules:

xx – Any 2-digit number

xx+ – At least 2-digit number

xx. – At least 1-digit number

xx? – 1-digit or 2-digit number

^ – Reject

T – Delay call after matching

| – Or

+ – Add + to the number

[3-5] – Dial the number 3, 4, or 5

[147] – Dial the number 1, 4, or 7

<2=011> – When the dial number is 2, it is replaced with 011

Set \{x+\} – All all digital numbers to make outgoing calls

“+character” – It indicates a fixed character. Note: it does not need to be added in front of * and #, and it cannot be
added in front of T^,; and |

Set \{X+\} Allow all 0-9, A-Z, a-z inputs with at least one character

Example:

Example 1: {[369]11 | 1617xxxxxx} – Allow 311, 611, 911, any 10-digit call that starts with 1617 to make the outgoing calls.

Example 2: {^1900x+ | <=1617>xxxxxxx} – It will refuse to dial numbers starting with 1900, and adding the prefix 1617
when dialing any 7-digit number

Example 3: \{ax+\} – It will dial a number starting with a and followed by at least 1-digit

Ignore Dial Plan

If enabled, outgoing calls will ignore dial plan rules.

Dial Tone

Enable this option to play a tone for each key when dialing a number using the number pad.

Call Interface Customization

Call Toolbar
You can also customize the buttons to be displayed at the bottom toolbar of the call interface, and put common buttons at
the bottom bar and display permanently. You can set up on Settings -> Calls, and select the preferred buttons to be
displayed.

Press “Edit” to customize the call toolbar.

Call Toolbar Customization

Call Feature Shortcuts

You can set shortcut keys such as DTMF and add-in commands, which are commonly used on the call interface. After the
shortcut keys are set, you can perform operations during a call or meeting with one-click. Users can configure this feature in
Settings -> Calls.

Call Features Shortcuts

 Add Shortcuts

After setting the shortcut key, you can click the “More” option on the Call/Meeting interface to view the key.

Using Shortcuts

Button Name You need to fill in the display name of the button on the interface.

● Dial Order: Dial command, i.e. enter the DTMF feature code such as #72 1001 (parking
on the slot 1001).
● System Instructions: Support basic Shell commands of the system, such as start cmd.exe,
Type explorer "C:Program Files".
● Embedded Add-in Command: Currently, it only supports executing the installed Wave
add-ins. If you have already installed Google Drive add-in, you can set up to run Google
Drive.

Command Enter the feature code or enter the system command, or select the add-in to run.

Click the button following the shortcut key on the Settings page to modify/delete the shortcut key.

Custom Calling Interface

 Call Settings

Auto-run Features Shortcuts

After creating a feature shortcut, you can configure to trigger the feature shortcut when a specific event occurs. To configure
this feature, please follow the steps below.

1. Click you profile avatar, then click “Settings”. Click on “Calls” category to open the settings related to calls, find “Custom
Calling Interface” then click Edit.
 Call Settings

Auto-run Features Shortcuts

The type of events which can trigger the features shortcuts are the following:

Incoming Call from External Number: When a call comes in from a contact in the company address book, including
personal contacts.

Dial External Number: When a call is made from a contact not in the company address book, including personal
contacts.
 Incoming Call from Internal Number: When a call comes in from a contact in the company address book.

Dial Internal Number: When a call is made from a contact in the company address book.

Answer Call: When the call is connected, when the call is established for incoming or outgoing calls.

End Call: When the call ends.

Meetings Settings

Video Layout

Default Layout

Select the default layout in Meetings: “Tiled Screen Layout” (Default) or “Speaker Layout”.

Hide Non-video Participants

Check to hide non-video participants in the meetings video layout. (Default is disabled)

Display Settings

Show Chat Bubble

Check/uncheck to enable/disable displaying the chat bubbles during meetings. (Default is enabled)

Display Shared Toolbar

Check/uncheck to enable/disable displaying the sharing toolbar. (Default is enabled)

The sharing toolbar will be displayed after sharing the screen or application.

Meeting Interface Customization

Meeting Toolbar

You can also customize the buttons to be displayed at the bottom toolbar of the meeting interface, and put common buttons
at the bottom bar and display permanently. You can set up on Settings -> Meetings, and select the preferred buttons to be
displayed.

Press “Edit” to customize the meeting toolbar.

 Meeting Toolbar Customization

Meeting Feature Shortcuts

You can set shortcut keys such as DTMF and add-in commands, which are commonly used on the meeting interface. After the
shortcut keys are set, you can perform operations during a meeting with one-click. Users can configure this feature in
Settings -> Meetings.

Meeting Features Shortcuts

 Add Shortcuts

After setting the shortcut key, you can click the “More” option on the Call/Meeting interface to view the key.

Using Shortcuts

Button Name You need to fill in the display name of the button on the interface.

● Dial Order: Dial command, i.e. enter the DTMF feature code such as #72 1001 (parking
on the slot 1001).
● System Instructions: Support basic Shell commands of the system, such as start cmd.exe,
Type explorer "C:Program Files".
● Embedded Add-in Command: Currently, it only supports executing the installed Wave
add-ins. If you have already installed Google Drive add-in, you can set up to run Google
Drive.

Command Enter the feature code or enter the system command, or select the add-in to run.

Click the button

following the shortcut key on the Settings page to modify/delete the shortcut key.

E2EE Chat Settings

Sync Secret Key

If the user wants to use another device to log in and the local secret key is not up to date, the user needs to sync the secret
key before using the E2EE chat feature. The user can synchronize the secret key by exporting it then importing it in the other
device. Please follow the sections Export a secret key and Import a secret key below.
Export Secret Key

Wave allows exporting the privacy key from one device to another, to do that, please click on you profile picture on Wave
Desktop interface to open Wave Settings menu, the click on E2EE Chat Settings. The following window will appear:

E2EE Chat Settings Secret Key

The select Export Secret Key

Export Secret Key

Then select the directory where you want to save the key file, then click Save.

Add Previous Secret Key

To import a secret key, click on Add Previous Secret Key as the screenshot below shows
 Add Previous Secret Key

Select the secret key from the location where it is stored, then click on Open, and the key will be imported to Wave Desktop.

Reset Secret Key

To reset Wave end to end encryption to the initial key, open E2EE Chat Settings, click on the three dots on the top right side of
the key window and then select Reset Secret Key.

Reset the Secret Key

Keyboard Shortcuts

Wave desktop supports performing many actions quickly by using keyboard shortcuts. These are the keyboard shortcuts and
the actions that they correspond to.

General
Display Keyboard Shortcuts Ctrl + .

Open Filter Ctrl + Shift+ F

Open a New Chat Ctrl + N

Open Help F1

Export Logs Ctrl + Shift + L

Close/Exit ESC

Navigation

Open the Chat Tab Ctrl + 1

Open the Contacts Tab Ctrl + 2

Open the Call Tab Ctrl + 3

Open the Meeting Tab Ctrl + 4

Open the Application Tab Ctrl + 5

Message

Search Current Chat Ctrl +F

Enter Compose Box Alt + Shift + 2

Attach File Ctrl + O

Edit Last Sent Message Ctrl + Arrow up key

Available options:

Send Message ● Enter (Shift + Enter to start another line)

● Shift + Enter (Enter to start another line)

Calls and Meetings

Toggle Mute Ctrl + Shift + M

Temporarily Unmute Long press the button Space

Display Shared Toolbar Ctrl + Shift + Space

Invite Participants Ctrl + Shift + P

Open Meeting Chat Ctrl + Shift + S

Raise/Lower Hand Ctrl + Shift + K

End Call/Leave Meeting Ctrl + Shift + Q

 Select the number or email on the desktop or
application and press the shortcut to dial to the
Speed Dial
selected number or email.
Ctrl + Shift + E

Answer Ctrl + Shift + H

To open the list of keyboard shortcuts, please click on your profile picture, and choose “Keyboard Shortcut” from the list.

Keyboard Shortcuts

Help and Feedback

Users can go to the settings menu and click “Help and Feedback” to display the, What’s New, help, feedback, and exporting
logs menu.
What’s New

A popup window will display the new features introduced in the current version.

User Guide

If the user has any questions while using Wave application, the user can click “User Guide” option to go to the official website
of Grandstream and view the user guide of Wave application.

Feedback

If the user encounters any problems with Wave application, or the user wants to share any suggestions about Wave
application, the user can click “Feedback” option to connect to the Grandstream Feedback System. It allows users to share
feedback and we can collect questions/suggestions from users, so that we can provide better using experiences for users.
 Feedback Interface

Export Logs

Users can go to the settings interface and click “Export Logs” option to export the application logs. If the user encounters any
issues about the Wave application, the user can export the logs and save them in the PC. The exported logs can help users to
troubleshoot the issues so that we can offer users better using experiences.

About

Users can go to the settings interface and click “About” to get more details about the Wave application.

Display the current version of the Wave application.

If there is an updated application version, the user can click “Update Version” to upgrade the application.

The user can click on “Privacy Terms” to view the privacy terms of Wave application.

The user can click on “Help” to direct to Grandstream Official website to view the Wave application user manual.

About
Download Mobile Client

Users can download Wave application from Grandstream Official website. When the application has been downloaded to the
local PC, the user can follow the instructions to install the application.

https://fw.gdms.cloud/wave/download/

Intergrate Wave

Users can learn about the available Add-in API and SDK for further development to integrate Wave with other platforms.
When clicked, the user will be redirected to the corresponding instruction guide.

Add-in Development Instructions

SDK Development Instructions

UCM Remote Connection

Users can learn more about UCM RemoteConnect services by accessing this menu.

The users will be redirected to UCMRC website: https://ucmrc.gdms.cloud/home

Log out

Users can click “Log out” to jump to the login interface and log in again.

APPLICATIONS
More applications interface screenshot is shown as below:

Application
Users can click “More” button on the left menu on the main application UI to view more applications. It includes personal
services, value-added services, and smart devices. Users can also set door system and monitors according to the requirements.

Services

The services include personal services and value-added services.

The Wave application integrates UCM’s User Portal functionality. Users can directly enter the User Portal interface through the
services entry. Please see the screenshot below:

User Portal Interface

Users can set the following personal services and value-added services:

CDR

Follow me

Voicemail

Recording Files

Fax Files

SCA

Fax Sending

Call Queue

Wakeup Service

For more information about the services, please refer to the UCM User Portal Guide in Grandstream official website.

Smart Devices

Door System

Please follow the instructions below to set up the door system:

 Door System Interface

Users can click “Add” button to set up the relevant parameters for door system. Please see the screenshot below:

Add Door System

Notes

Users need to set the correct password to open the door for door system.
 The user needs to go to GDS Web UI -> Door System Settings -> Basic Settings -> enables DTMF option so that the
user can see the “Open Door” option once the user receives an incoming call from the GDS device in the Wave
application.

When the door system is set up, the user can receive an incoming call from the door system once someone rings the doorbell.
Please see the screenshot below:

Ringing by Door System

The user can click button to answer the call, and initiate the video call, as the screenshot shows below:

Video from Door System

Users can click button to open the door.

Note

This function is only supported by Grandstream GDS Door System products and certain third-party door systems.

Monitor

This feature allows the user to use the monitoring devices which have been added to the UCM. These devices and permissions
are handled by the UCM. To know how to configure these devices on the UCM side, please refer to this guide below.

UCM63XX Device Management Guide

 Note

These devices are considered like any other extensions, they can be called through Wave or any other Grandstream phone. They
can as well be invited to meetings as participants.

When multiple cameras are configured on the UCM and the user is allowed to access all the cameras. The user can initiate
multi-party button using one button.

Monitor

The user can select the IP camera feeds and can select extension to invite once the call has been initiated.

Add Member
 Monitoring

CTI Mode

CTI mode allows the user to manage calls received on the desk phone through the Wave Desktop client. For example, if you
receive a call on your desk phone you can choose to answer it or reject it through the Wave Desktop.

When the user enables CTI function, the DND status in the Wave account and Desk phone will be synchronized. If the user
sets DND in Wave Desktop application, the same account in the Desk phone will be set as DND; If the Desk phone disables
DND status, the same account in the Wave application will disable the DND function at the same time.

For the point-to-point call, if the user has enabled the CTI function, the user can dial/end the call, or answer/reject the call
through the Wave application for the Desk phone.

If the user joins the meeting through the Wave Desktop client, the account in the Desk phone will also join the meeting
simultaneously. During the meeting, if the user mutes/unmutes the microphone through the Wave Desktop application, or
end/leave the meeting, the account in Desk phone will also mute/unmute, or end/leave the meeting simultaneously.

Notes

Please make sure that the CTI/Affinity function is enabled on the desk phone to be able to bind it.

Both the desk phone and the Wave Desktop client should have the same account configured and logged on respectively.

First you need to go to “More” tab on your Wave Desktop client, then select CTI Mode.
 CTI Mode

Then click on “Bind Device”

Bind Device

Enter your desk phone IP address

Enter the IP Address

Then enter the authentication code that is displayed on your desk phone’s screen
 Enter the Authentication Code

Once that’s the one this prompt will appear informing you that the binding has been established successfully

Binding Successful

You can choose which device to receive the call on, to do that go to the top right-hand corner of the screen and click on the
call device icon then pick which device you want receive the calls on.

Select a Device

Note
 CTI Mode is supported on several Grandstream desk phones while other models are not. Please refer to the list below to see
which models are supported on which firmware versions.

GRP260X, GRP261X, GRP262X, GRP263X, GRP265X, GRP267X Series. However, GRP2612 and GRP2613 models are
not supported – The required firmware version is 1.0.1.X and later.

GXP17XX series (GXP1760, GXP1780, GXP1782) – The required firmware version is 1.0.9.X or later.

GXP21XX series (GXP2130, GXP2135, GXP2140, GXP2160, GXP2170) – The required firmware version is 1.0.9.X or later.

GXV33XX series (GXV3350 – 1.0.3.31 or later firmware version, GXV3370 – 1.0.3.29 or later firmware version, GXV3380 –
1.0.3.30 or later firmware version).

GXV34XX series (GXV3450, GXV3470, and GXV3480 with firmware version 1.0.1.33 or later).

VPK

Wave Desktop offers Virtual Programmable Keys to set virtual keys which offer shortcut for certain functionalities. The user
can set a Speed Dial, Busy Lamp Field (BLF), Eventlist BLF, Call Park, Feature Codes, and Intercom.

To set this feature, please follow the steps below.

1. On Wave Desktop, click on “Application” tab on the left sidebar, then click on VPK.

Wave Applications

2. On VPK window, please enable the feature by toggling on the slider highlighted in the screenshot below.
 Virtual Programmable Keys

3. Select a VPK and configure it accordingly. Then click “Save”.

Virtual Programmable Keys Configuration

4. Once configured, a window of the list of all VPKs will be open, the user can use this windows to quickly click on the VPKs.
 Virtual Programmable Keys List

The following table outlines the different Virtual Programmable Keys which can be configured and their different states.

VPK Mode Description Icon State

Speed Dial mode allows to set a key for one touch

Speed Dial dialing; configured number will be dialed once VPK is No state changes
pressed.

Online

Icon flashing,
ringing
Busy Lamp Field (BLF) mode allows to monitor status
Busy Lamp Field (BLF)
(available, ringing, busy) of an extension.
Busy

Offline

This feature allows to park/pick up the call, and can be Available

also used to monitor parking lots via VPK button’s LED.

● If the Value field is set with a parking lot (e.g. 701, 702, ...), the
Icon flashing, Busy
VPK will be used to monitor call parking; the phone will send a
Call Park SUBSCRIBE to monitor the configured parking lot and
park/retrieve calls.
Offline
● If the Value field is set with a parking lot (e.g. 700, 600, ...), the
VPK will not monitor call parking; and can only park calls, not
retrieve them.Note: Please go to UCM first to enable the Not monitored
configuration "Use Parking Slot as Extension". status

Allows to set a VPK as intercom button to a specific destination with

Intercom No state changes
auto-answer instruction.
 Online

Icon flashing,
Eventlist BLF allows to monitor a list of extension similar ringing
Eventlist BLF to BLF, administrator needs to configure Eventlist BLF on UCM
server side and provide Eventlist BLF URI on the Wave.
Busy

Offline

Allows you to select a Feature Code. The administrator needs to

enable the corresponding Feature Codes on the UCM server.

Enable Feature Codes No state changes

Operator Panel

Operator Panel in the Wave application is used as call management platform, including Extension module, Call module, Ring
Group module, Call Queue module, Parking Lot module, and Voicemail Group module, as the screenshot shows below:

In the Operator Panel, the administrator who has the permission can manage calls from this module. The administrator needs
to get the permission from UCM Web UI -> Call Features -> Operator Panel and add the administrator’s Wave account in the
Operator Panel list before using this function. The administrator can simply click/drag the calls/extensions to manage
incoming/outgoing multiple calls in real time, it greatly improves the call management efficiency for users.

The administrator who has the permission can click “More” menu on left side of the Wave application UI and click “Operator
Panel” to access to the management platform.
 Operator Panel

The user can customize the panels that will be displayed on the board of the operator panel.
To do that, please click on the settings icon on the top left of the operator panel, the tick off the panels you would like to
hide

Switchboard Panels

Note

If the user wants to use Operator Panel function, the user needs to obtain the permission of the calls administrator from the
enterprise UCM administrator. For more details, please refer to the User Guide of UCM devices in Grandstream official website.

Extension

The Extension list will show all extensions and extensions group you have permission for management, including
extensions/extensions group names, and the extensions status.

The administrator can move the mouse over the extension to view the status of the extension, received voicemail amount and
unread voicemail amount.

Extension

: Idle

: Ringing

: Call in progress

: Offline

Call

The Call module displays all calls allocated to local management extensions, ringing groups, call queues, parking lots, and
voicemail. The administrator can pick up the call, monitor the call, transfer/park/end the call, as the screenshot shows below:
 Call Module

: Call Pickup. Users can click the button to answer the call.

: Monitoring. Users can click the button to monitor the call, including Call Monitoring, Whisper Monitoring, and
Barge Monitoring.

: Transfer. Users can click the button to transfer the call, including Blind Transfer and Attended Transfer.

: Call Park. Users can click the button to park the call to the corresponding parking lot.

: End. Users can click the button to end the call.

Call Pickup

When one of the managed extensions receives an incoming call and the call is not answered, the administrator can pick up
the call on Operator Panel.

Step 1: The user can click button to pick up the ringing call on the Operator Panel. The system will transfer the call to
the administrator.

Step 2: The call is answered in the administrator’s client successfully.

Call Pickup

Note

The call pickup permission needs to be assigned in the UCM management platform > Call Features > Feature Codes > Feature
Codes and enable the “Pickup on Ringing Prefix” option, the default setting is “**”. The UCM administrator can modify this
option from UCM Web UI. Once the option is enabled, the administrator can pick up all calls of managed extensions.

Call Monitoring

The monitoring methods include Call Monitoring, Whisper Monitoring, and Barge Monitoring. The administrator can select to
monitor the calls based on different service scenarios.

Call Monitoring: The administrator can monitor the call directly. The line of the administrator will be muted, both caller
and callee cannot hear the audio from the administrator.

Whisper Monitoring: The administrator can select to join the caller or callee side to assist the caller or callee through the
call. Only the monitored extension can hear the audio from the administrator during the call.

Barge Monitoring: The administrator can join the call to assist the caller and callee through the call. Both caller and
callee can hear the audio from the administrator.

Step 1: On the Operator Panel, select the call which the user wants to monitor.
Step 2: Click on button, and select the monitoring method between Call Monitoring, Whisper Monitoring, and Barge
Monitoring. As the screenshot shows below:

Monitoring

Step 3: Click Call Monitoring button or Barge Monitoring button, the administrator will receive the incoming call from the
caller’s extension, and the administrator can click answer button to pick up the call.

Step 4: Click Whisper Monitoring button to select the monitored extension from the popup window. As the screenshot shows
below:

Whisper Monitoring

Step 5: The user can click “OK” button, and the system will send an incoming call to the administrator’s extension.

Step 6: Once the administrator’s extension receives the incoming call from the monitored extension, the administrator can
click answer button to monitor the call.

Transfer

The administrator can transfer the selected calls via Operator Panel, including Blind Transfer and Attended Transfer.

Blind Transfer

Step 1: There is a call which is in progress between John and Arthur.

Step 2: The administrator can select the call and click button following the call, select Blind Transfer, and select the
transferred extension 1001 as the screenshot shows below:
 Blind Transfer

Step 3: Enter the transferring target extension 1003 in “Transfer to” field and click “OK” button.

Step 4: The extension 1003 will receive the new incoming call from extension 1001.

Step 5: The call between extension 1001 and 1002 will be ended. The call between extension 1001 and 1003 will be
established. The Blind Transfer is successful.

On the Operator Panel, the administrator can drag the call to Ringing Group, Call Queue, or Voicemail Group to blind transfer
the call to these groups.

Attended Transfer

Step 1: There is a call which is in progress between extension 1001 and 1002.

Step 2: The administrator can select the call and click button following the call, select Attended Transfer, and select the
transferred extension 1001 as the screenshot shows below.

Step 3: Enter the transferring targe extension 1003 in “Transfer to” field and click “OK” button.

Step 4: The extension 1003 will receive the new incoming call from extension 1002. The call of extension 1001 will be held.
The call between extension 1002 and 1003 will be established. Once the extension 1003 hangs up, the call between extension
1001 and 1002 will be resumed.

Figure 104: Attended Transfer

Note

When the administrator tries to transfer the call to a call queue, the UCM administrator needs to check “Enable Feature Codes”
option in the UCM Web UI -> Call Features -> Call Queue -> Advanced Settings -> Other Settings. Otherwise, the call queue
members cannot be transferred. For more details, please refer to the UCM User Guide in Grandstream official website.

Call Park/Retrieve

The administrator can park the calls and retrieve the calls through Operator Panel.

Call Park

There are two methods to park calls.

Method 1:

Step 1: Select the call in Operator Panel which the user wants to park.
Step 2: Click button, and there will be a popup window to allow the user to select the parked extension, as the figure
shows below:

Call Park

Step 3: Select the Parked Extension and Parking Lot Extension.

Step 4: Click “OK” button to park the call to the idle parking lot.

Method 2:

Step 1: Select the call in Operator Panel which the user wants to park.

Step 2: Drag the call to the idle parking lot on the Parking Lot list directly to park the call.

Drag to Park Calls

Note

If the UCM administrator does not check the option “Use Parking Slot as Extension”, the user can only park the call to the
parking lot extension, the parking slots including the parking extensions will not be displayed, the parking lot extension will be
randomly assigned. For more details, please refer to the User Guide of UCM device in Grandstream official website.

Call Retrieve

There are 2 methods to retrieve the parked calls.

Method 1:

Step 1: Select the call which the user wants to retrieve in the Operator Panel.

Step 2: Click button, the call will be retrieved in the administrator’s Wave account.
 Retrieve Parked Call

Step 3: The administrator can click to answer the call to retrieve the parked call.

Method 2:

Step 1: Select the parked call which the user wants to retrieve from a busy parking lot.

Step 2: Click button, the call will be retrieved in the administrator’s Wave account. As the screenshot shows below:

Retrieve Parked Call from Parking

Lot

End Call

Step 1: Select the call which the user wants to end in Operator Panel.

Step 2: Click button and click “OK” button to end the call. As the screenshot shows below:

Step 3: The current call will be ended.

End Call

Ringing Group

The Ringing Group panel will show the information of each ringing group, including the number of free members and the
total number of members.

The administrator can search the ringing group by number or name.

 Ringing Group

Note

The UCM administrator can add the ringing group in the UCM Web UI > Call Features > Ring Groups.

Call Queue

The Call Queue panel shows the information of each call queue, including the number of free members and the total number
of members.

The administrator can search the call queue by number or name.

Call Queue

Note

The UCM administrator can add the ringing group in the UCM Web UI -> Call Features -> Call Queue.

Parking Lot

The Parking Lot panel shows the status of each parking lot (parking extension).

If the parking lot is busy, the administrator can view the parking period, parking call information, and the administrator can
also end/retrieve the parked call. As the screenshot shows below:
 Parking Lot

Note

The UCM administrator can check the option “Use Parking Slot as Extension” in the UCM Web UI, so that the Operator Panel user
can select the parking extension and view each parking lot status on the extended parking extensions list.

Voicemail Group

The Voicemail Group panel shows the status of each voicemail group, including the name and number of each voicemail
group, and unread voicemail amount and total voicemail amount.

The administrator can search the voicemail group by number or name.

Voicemail Group

Note

The UCM administrator can add the voicemail group in the UCM Web UI -> Call Features -> Voicemail -> Voicemail group.

3rd Party Application

Wave desktop offers a number of add-ins with various features, for example, customer relationship management (CRM) which
allow the user to track and synchronize contacts and call detail records, as well as productivity integrations like Google Drive,
Office 365 and integrations for messaging service like WhatsApp. Or our conferencing solution IPVideoTalk. Please find below
a comprehensive list of all the integrations offered on Wave desktop.

Important Note

Please note that to be able to use this feature, the UCM should have a paid RemoteConnect, for more information, please refer
to the following link: https://ucmrc.gdms.cloud/plans

CRM Add-ins
 Act! CRM

Bitrix24

Dynamics 365

Freshdesk

HubSpot

SalesForce

Sugar CRM

Vtiger CRM

Zendesk

Zoho CRM

Note

To configure the CRM add-ins properly, please refer to this guide: Wave Desktop CRM Add-ins – User Guide

Other Add-ins
WhatsApp

Office 365

IPVideoTalk

Wave Add-in for Outlook

Wave H5 Add-in for Google Chrome

Note

To configure 3rd party add-ins properly, please refer to this guide: Wave Desktop 3rd Party Add-ins — User Guide

Step 1: navigate to “Application” tab on Wave Desktop app then click on “App Store”, as the figure below shows:

App Store

Step 2: Choose the add-in you want to install.

 Install an Add-in

Once installed, the add-in will appear in the 3rd Party Applications section.

Applications

LOGO CUSTOMIZATION
Once done, the administrator can log in to the UCM management platform and customize the Wave LOGO, please refer to the
UCM RemoteConnect user guide for details:

After customizing the logo, all Logos on the Wave page are displayed as customized Logos.
 Customized Logo Interface

Note

To know which RemoteConnect plans offer this feature, please refer to the following link: https://ucmrc.gdms.cloud/plans

CHANGELOG
Version 1.27.7

Added support for Personal Chat Link [Personal Chat Link]

Added support for setting a reminder for a message [Message Reminder]

Added support for Virtual Programmable Keys [VPK]

Added support for rich text formatting [Rich Text Formatting]

Added support for changing chat group avatar [Change Group Avatar]

Added support for login sessions management [Login Device Management]

Added support for sending multiple files at once [Send Files]

Added support for multi-party monitoring [Monitor]

Improved Whatsapp Chat by adding calls and instant meetings [Whatsapp and Telegram Sessions]

Added Scheduled Meeting custom recurrence to schedule meetings every N days [Schedule Virtual Meeting]

Added support for displaying the voicemail group name under the voicemail [VOICEMAIL]

Optimized keyword search within the chat. [Keyword Search]

Version 1.25.13

No major change

Version 1.25.12

Added Slovenian language

Version 1.25.6

The user can now pin messages in group chats [Pin Messages]

The user can now save messages sent or received in chat [Save Messages]

The user can now view the processed Whatsapp Business and Telegram sessions [Whatsapp and Telegram Sessions]

The user can now convert simultaneous calls received on the lines into a meeting [Multiple Lines]

The user can now view the read status of messages received in chat groups [View Unread Messages]

The user can now reply directly through desktop notifications

Added support for the following CRM platform add-ins: Oracle NetSuite CRM, Odoo CRM, Monday Sales CRM, Capsule
CRM, and Less Annoying CRM [Add-ins]

Users can now share desktop audio during a call [Share Desktop Audio]

Users can enable auto-login when logging in using the QR code scanning method [Log In by Scanning QR Code]

Added new shortcut keys: Raise Hand/Lower Hand, End Call, Leave Meeting [Keyboard Shortcuts]

Improved interfaces: added the CTI entrance to the home page, and hide the minimized call window when sharing
screens or applications

Version 1.23.18

No major changes.

Version 1.23.16

Added Dutch language. [Language]

Updated Hebrew language display.

Version 1.23.13

Whiteboard New Revision for In-meeting Sharing [Share WhiteBoard]

Customize Shortcuts Keys in Meetings/Calls [Call Interface Customization] [Meeting Interface Customization]

Customize Bottom Display Buttons in Meetings/Calls [Call Interface Customization] [Meeting Interface Customization]

Merge Multiple Settings Pages to One Interface [SETTINGS MENU]

Import/Export Personal Contacts [Import/Export Personal Contacts]

Notification Assistant [Notification Assistant]

Newly Added Keyboard Shortcuts [Keyboard Shortcut]

Added search for the recent 6 months meeting history. [MEETING LIST]

Version 1.21.10

Users can login into Wave Web/Desktop by scanning the QR code on Wave Mobile. [Log In By Scanning QR Code]

Raise Hand feature has been added. [Multimedia Meeting]

When a participant is muted, the participant can press and hold the space bar to activate the microphone. [Meeting Call
Layout]

The users can now hide meeting participants who do not have their webcam on. [Meeting Call Layout]

Users can now configure a dial plan on Wave. [Dial Plan Settings]

Users can now delete call history and voicemail all at once or by batches. [Call History][Voicemail]

“Delivered” and “Read” messages are now supported in point-to-point chats. [View Unread Messages]

Users can quickly delete multiple chats or choose to delete all the chats at once. [Delete Message]

Poll and Survey features have been added. [Create Poll/Survey]

The Operator Panel can now be customized by hiding some panels. [Operator Panel]

Users can now annotate and sketch when they are sharing their screen. [Screen Sharing]

Wave Desktop now supports keyboard shortcut keys. [Keyboard Shortcut]

 Wave Desktop now supports T9 contact search. [Contacts]

Version 1.19.12

Added WhatsApp add-in, Office 365 add-in, and IPVideoTalk add-in to the Wave App Store. [Add-ins]

Added Wave add-in on Outlook [Add-ins]

Added Wave H5 Google Chrome add-in [Add-ins]

Added a toolbar and a small personal window that appears during screen share [During a Call]

Calls and meetings will now use their own window [During a Call]

Users can now change what they are sharing without exiting the current screen share [Screen Sharing]

Added a call/meeting ending indicator tone

Added support for GSFEC, which improves audio packet loss protection capabilities.

Users can now forward multiple chat messages to a contact [Forward Message]

The local time of Wave contacts outside the user’s time zone will now be displayed at the bottom of chats and under
contact details [Contact Local Time]

Images can now be forwarded to other chats and rotated. Note: Forwarded images will not retain rotation [Send Files]

Added end to end encryption feature to chat [End to End Encryption Chat]

Added the Personal Contacts feature [Personal Contacts]

Users can now schedule onsite meetings [Schedule Onsite Meetings]

Meeting hosts can now edit and cancel upcoming meetings from the Meeting List page. Ongoing meetings can also be
ended from this page. [Meeting List]

Version 1.17.8

Made several UI improvements.

The last 10 server addresses logged into will now be remembered. These server addresses can be viewed and selected by
clicking on the arrow icon in Server Address field on the login page. [Logging In To Wave Desktop]

Added Notification Settings that would allow the user to select the notifications to receive from Wave. [Application
Settings]

Users can now drag and drop items in the application page to the wave sidebar for easy access. Note: Users may need to
long-click on an item before it can be dragged.

Google Drive add-in is now available and can be installed from the Application →3rd Party Applications→App Store page.
Once installed, users can log into their Google account and share files from it directly to chats. [Send Files]

The following CRM add-ins are now available and can be installed from the Application→3rd Party Applications→App
Store page: Bitrix24 CRM, Freshdesk CRM, HubSpot CRM, Zendesk CRM.

Users can now select to download application updates in the background.

Users can now have up to 6 simultaneous calls instead of just 2.

Added a callback button to missed call notifications. [Missed Calls]

Improved attended transfer functionality. [Attended Transfer]

Improved CTI functionality. After a call between Wave Desktop and an IP endpoint is established and is converted into a
meeting, the Wave Desktop user can start presentations during the meeting.

When copy/pasting a number with special characters into the dial pad, the special characters will be automatically filtered
out.

Added the Change Group Owner option to the group chat settings to transfer ownership of the group to an existing
group member. [Meeting Group Chat]

Added additional emojis.

Improved image viewing functionality when looking at images uploaded to chats.

Users can now start and stop video recordings during meetings. Recordings can be viewed and played directly from
Wave. If the meeting does not support video recordings, audio will be recorded instead. [Record an Ongoing Meeting]
 Users can now change the video feed layout of meetings by clicking on the More button during meetings and selecting
either Speaker Layout (1 large video feed w/ others being smaller) or Tile Layout (equally sized video feeds). [Meeting Call
Layout]

Meeting hosts can now access options under each video feed such as muting, selecting the feed as the focus video, full
screening the feed, or removing the participant from the meeting. [Meeting Call Layout]

Users can now create a meeting group chat when scheduling a meeting. [Schedule Meeting]

When there is only 1 participant in a meeting, and the meeting duration has reached 30 minutes, a prompt will appear
asking whether to extend the meeting. If extended, the meeting will last another 30 minutes. Otherwise, the meeting will
automatically end after 5 minutes. [End Meeting]

If the duration of a meeting is about to reach 12 hours, and the meeting host is in the meeting, they can extend the
meeting for another 12 hours once. The meeting will automatically end once another 12 hours have passed. If the
meeting host is not in the meeting after the initial 12 hours, the meeting will automatically end. [End Meeting]

Users can now transition a screenshare into a whiteboard. The last frame on the screenshare will be used as the
background image of the whiteboard.

Users can now see their own shared screen.

Users can now also share their PC audio in addition to sharing their screens by toggling on the Share PC Audio checkbox
when selecting the application or screen to share. [Screen Sharing]

Users can now invite IP camera devices they have permission to access to meetings. Other meeting participants can view
the video feed of invited IP camera devices.

Added the Allowed to override Host Mute option to the Edit Meeting / Schedule Meeting pages → Advanced Settings
page. If enabled, participants muted by the meeting host will be able to unmute themselves. [Schedule Meeting]

The meeting start notification will no longer appear if the user is already in the meeting waiting room.

Version 1.15.11

Added Basic call control support for Microsoft Teams-certified headsets.

Version 1.15.7

Added support for sharing whiteboard and pdf files. [On Screen Sharing]

Added support for joining meetings via entering the correspondent link. [Invite Participants]

Added support to control whether chat group participants can invite other users. [Add Group Members]

Added support for voice message in instant messaging. [Audio Message]

Added support for searching within discussions.[Search Within a Conversation]

Added support for downloading the chat history during and after a meeting has ended. [Download The Chat History]

Microphone level can be checked directly when clicking “audio settings”. [Audio Settings]

Added support for searching for contacts within a specific directory.

Added support for enabling and disabling “Dial Tone”. [Application Settings]

Added support for CRM add-ins.

Version 1.13.9

Made several UI improvements.

Added ability to change date and time format. [Date/Time Format]

Added Portuguese and Vietnamese language support. [Table 2: Wave Desktop Specifications] [Language]

Added support for recording an ongoing point-to-point call. [Record an Ongoing Point-to-Point Call]

Added support for recording an ongoing Wave meeting. [Record an Ongoing Meeting]

Meeting hosts can now view the list of invited participants that don’t attend a meeting. [Invitees List]

Meeting creators can now create group chats from past meetings and their participants. [Meeting Group Chat]

Added Meeting Agenda information to Meeting Details.[Meeting Agenda]

Added support for Call Flip function. [Call Flip Function]

 Added support for viewing contacts based on UCM contact privilege settings. [Contacts]

Added support for restricting visibility of chat history when inviting contacts to a group chat. [Contacts]

Added more emojis. [Reply with Emoji]

Added support for emoji previewing when using emoji shortcuts. [Reply quickly with an emoji shortcut]

Added support to delete messages that failed to send. [Message Sending Failure]

Up to 500 users can be selected when creating a group chat. [Start a group chat]

The server address field now has a character limit of 64 characters. [LOGGING IN TO WAVE DESKTOP]

The Enter key can now be used to dial out. [Initiating a Call from Keypad]

Added a file download failure prompt. [Send Files]

Added a red box to the screen share feed. [Share Desktop]

Added CTI support for GXP, GRP, and GXV endpoints. [CTI Mode]

Improved noise detection and reduction during calls.

Added support for displaying all the received and sent files in one list. [Files List]

Added support for changing the group chat name quickly. [Change Group Name]

Added the ability to quickly invite other participants to a meeting. [Quickly Invite Participants]

Version 1.11.4

Added Operator Panel function in Wave Desktop. [Operator Panel]

Added Voicemail function in Wave Desktop. [VOICEMAIL]

Added more functions in Chat module. [Reply with Emoji] [Receive New Messages]

Added custom avatar function in Wave Desktop. [Custom Avatar]

Added Help and Feedback module in Wave Desktop. [Help] [Feedback]

Added chat bubble function during the meeting. [bubble function]

Merged audio conference and video conference to Conference module. [Conference]

Added noise detection function during the meeting and supported to enable noise reeducation mode in Audio settings
for Wave Desktop users. [Audio Settings]

Version 1.9.12

Added support to login via User Password instead of the SIP Password. [LOGGING IN TO WAVE DESKTOP]

Added support for Custom status on wave web. [Custom Status]

Added support for sending 5000 characters on chat. [Send messages]

Added possibility to send excel content under chat. [Send Excel Content]

Added support for sending DTMF under meeting. [DTMF]

Added possibility to complete meeting from the Meeting list. [COMPLETE MEEINTG]

Added more account related settings. [Settings]

Added more applications. [More Applications].

Added support for virtual background. [Virtual Background Settings]

Added support for alternative ringing speaker. [Audio Settings]

Version 1.7.8

Added New features in chat module: [Quote to Reply Message] [Delete Message] [Pin Chat Box to Top] [Hide Chat Box]

Supported multi-lines calls. [MULTIPLE LINES]

Supported to transfer an active call to a video conference. [Transfer to Meeting Room]

Added public meeting room list and the list will show the meeting room status in different periods. [PUBLIC ROOM]

Added to create a meeting with random meeting number. The meeting can be created as instant meeting or scheduled
meeting. [Meet Now] [Schedule Meeting]
 Added to display the actual meeting duration and actual participants list for the previous meetings. [MEETING LIST]

Supported to add participants from contacts/groups when scheduling a meeting. [Schedule Meeting]

Supported to set meeting subject and add invitees for instant meetings. [Meet Now]

Added meeting assistant module. When there are new meeting invitations, meeting reminders and meeting cancelation
notifications, the meeting assistant will send messages to the host and participants. [MEETING MANAGEMENT]

Version 1.5.4

This is the initial version.