Heathrow Airport

Overview

J4 N
M4
J4b
E
M4 Y LA
N
J3
J15 O WA
H OL L A408
Slough
Reading M4
A3044

SI
The West

PS
A312

ON RO
A437
London

H AT C H L A N E
M25

TH
A
D
PA

E
A4 R
B AT K
H RO Dollar W
AD Thrifty
A4

AY
J4a
B AT H R OA D A4
A3044 T5
Pod Parking Avis
T5 T2 & T3
Budget T2 & T3
Hertz
T5 Long stay

TUNNEL
Enterprise Long Stay Business
Europcar
A4
Heathrow Airport
Business National
Alamo

T1a T3
Short Stay Short Stay

T5 T2
Short Stay Terminal 5 Terminal 3
Short Stay
Underground
Central

AY
Avis
Budget Heathrow Express Bus Station Terminal 2 A30

EW
Heathrow Connect

US
Underground
J14
A3113 AD

CA
Buses & coaches Heathrow Express
RO

E
Heathrow Connect T
ES

H
T
Buses & coaches W
M25 U TH Sixt
SO
T A315
EA
GR

FA
Terminal 4

GG
’S
Underground
AD

RD
RO
NES
Heathrow Express T4 I
Heathrow Connect S TA
Short Stay

Contents Buses & coaches

A315
Heathrow Airport overview 1 A3044 T4 A30
0km 0.5km 1km 1.5km
Check-in 2 Long Stay
& Business
Departure lounge 3 0mi 0.5mi 1mi
Arrivals
Arrivals 4
Onward travel 5

Version 26 Heathrow ©2016 LHR Airports Limited. Published June 2016.

Terminal 4
Check-in
Level 2 and mezzanine

Departures Shopping Food and drink

Bag Wrap  6 Caffè Nero 15
Excess Baggage Company  10 Café Rouge 14
WHSmith  11

Fast Track 8 21
17 20

Oversize Oversize Ticket desks

baggage baggage
Zone G
18 19 Aeroflot 4 Jat Airways 2
Zone C Zone D Security Zone E Zone F 6 5 Air France  4 Jet Airways 2
Air India 5 Kenya Airways 4
Zone B Air Malta 3 KLM Royal Dutch Airlines 4
Alitalia 4 Korean Air 4
12 13
Arik Air 3 Kuwait Airways 2
9 Along to
Azerbaijan Airlines 3 Malaysia Airlines 1
10 11 14 7 Hilton
(via walkway) Bulgaria Air  1 Qatar Airways 1
Zone A
Zone H China Eastern Airlines 4 Saudi Arabian Airlines 3
1 4
Delta Air Lines 4 Sri Lankan Airways 1
2 15 3 Etihad Airways 1 Tunisair 3
Gulf Air 3 United Airlines 3
Entrance Entrance

Special assistance
Services
16 Airline service desk 1–5 Hotel Special assistance 9

Bureau de change Hilton 7 Stairs

Travelex 12, 13 Yotel 16 Telephone

VAT refunds 12 Lift Toilets

managed by Travelex
Postbox Accessible toilet All
Cash machine
Mezzanine Commercial exports 8
Repack area Baby care 17, 20

Seating Drinking 17, 21

Escalator fountain
Oversize baggage 18, 19
VAT
refunds VAT refunds 12
managed by Travelex

Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi

Contents
Heathrow Airport overview 1
Check-in 2
Departure lounge 3
Arrivals
Arrivals 4
Onward travel 5

Version 26 Heathrow ©2016 LHR Airports Limited. Published June 2016.

Terminal 4
Departure Lounge
Level 2
Up to
13 Malaysia
Airlines
Gates 2–5 lounge 8
26 27
10 minute walk
7 9
Multi-faith
prayer room
14 Gates 12–17
58 59 5 minute walk

10 60 11
6a 6b 12 15 16 18 19 20 21 22 24 25 28 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44
17

8 7 2 23 29 54 46
3
1c 21 48 20
11 53 52 47
1b 1a 1 56 55 51 19
4
Security
Gates 22–25
57 15 minute walk Up to
45 View
Costa Coffee Express
50 Heathrow
Down to Entrance Down to
5 Smoking area from Check-in 49 Etihad Airways
9
6 Airline service desks lounge

Up to
10 Air India lounge
Shopping Services
Beauty Studio 18 Ted Baker  36 Airline lounges Cash machine Stairs
Boots  19 Thomas Pink 21
Air India lounge 10 Commercial exports 57 Telephone
Burberry 3 The Book Shop by WHSmith 53
Bvlgari 17 Watches of Switzerland 22 Etihad Airways 49 Escalator Toilets
lounge
Cath Kidston 35 WHSmith 8, 44, 56
Information Accessible toilet All
Caviar House & Prunier 43 World Duty Free 7, 25, 28, 31, 51 Falcon Gold  14
Dixons Travel 11, 34 Gulf Air lounge Internet facility Baby care 58
World of Whiskies 32
Glorious Britain 39 Malaysia Airlines  13 Lift Drinking 58
Gucci 16 lounge fountain
Hamleys 52 Multi-Faith prayer room
Food and drink Qatar Airways 9 next to Gate 5b Family toilets 58  
Harrods 1, 24, 30 Premium lounge
Cafés
Hugo Boss 15 Pharmacy 19 VAT
refunds VAT refunds  29
Apostrophe  48 Skyteam lounge 50 managed by Travelex
Jo Malone 42 Play area 4
Carluccio’s  47
Kurt Geiger 33 Airline service desks 6 View Heathrow 45
Costa Coffee 27
Postbox Observation Deck
Lacoste 41 Bureau de change
Pret A Manger  12
Mulberry 20 Seating
Bars and restaurants Travelex 23, 30
Omega 2
Bridge Bar and Eating House 55
Contents Rolling Luggage 38
Caviar House & Prunier Seafood Bar 54
VAT refunds 30
Smoking area 5
managed by Travelex Special Assistance 26
Heathrow Airport overview 1 Simply Chocolate by World Duty Free 37
Comptoir Libanais46
Check-in 2 Sunglass Hut 32
Swarovski 40
Departure lounge 3 Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi
Arrivals
Arrivals 4
Onward travel 5

Version 26 Heathrow ©2016 LHR Airports Limited. Published June 2016.

Terminal 4
Arrivals
Ground floor and mezzanine

3A OOG

3 4 5 6 7A 7B

8 9
13
14 15

Passenger area
2
Public area
18

17

1 10

9
2
3 8 Down to
1 4 8
Heathrow Express
6 for Terminals 2 & 3
5 7 16
Trains to London
Mezzanine Down to
Entrance Entrance
Underground Exit from Baggage
11 reclaim hall

Shopping Services
Excess Baggage Company 2 Baggage  13–15 Internet facility Toilets
Customs
12 WHSmith 8 enquiries
Lift Accessible toilet All
World Duty Free 10 Escalator
Baggage reclaim
Meeting point Baby care All
Help point
Bureau de change
Seating Drinking 17, 18
Food and drink Hotel
fountain
Travelex 5, 7
Costa Coffee 6 Stairs
Yotel 11
Car rental 1 Tourist information 3
The Windsor Castle 12
Telephone
by JD Wetherspoon Information
Cash machine Tourist services  3
Contents Left baggage 2
Ticket sales by British Hotel
Reservation Centre
Chauffeur services 4
Heathrow Airport overview 1 Heathrow Express 9
Check-in 2
Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi
Departure lounge 3
Arrivals
Arrivals 4
Onward travel 5

Version 26 Heathrow ©2016 LHR Airports Limited. Published June 2016.

Terminal 4
Arrivals (Onward travel)
Ground floor
Shopping Food and drink
Excess Baggage Company 2 Costa Coffee 6
WHSmith 8 The Windsor Castle 11
by JD Wetherspoon

Bus and coach stop allocation

Up to Up to Down to Buses – Local & TfL 6–7 Car rental (off airport) 23
Down to
482, 490, 555, 557 Dollar Thrifty, Sixt
13 Hilton 11 The Windsor Castle Heathrow Express
Underground 12 Yotel Hotel by bus 10 Car rental (on airport) 2
for Terminals 2 & 3
Exit from Hotel Hoppa 11 Avis, Budget, Europcar National
18 Trains to London Alamo, Enterprise, Hertz
Baggage reclaim hall Express coach – National Express 12–14
Car parking (off airport) 21
10 Group travel – pick up 16–17 Click Park, Purple Parking,
Purple Parking Business, Reeds
1
Car parking (on airport) 3
2 9 9 Business, Long stay, Help bus
3
4 8
6 Services
5 7 17
Bureau de change Information Ticket sales

Entrance 16 Entrance 7 Travelex 5, 7 Internet facility Heathrow Express 9

2 3 6
Bus stop Left baggage 2 Hotel by Bus 14
14 15
Cash machine Lift National Express 15
8 9
10 11 12 13 14 15 16 17 Car rental 1 Meeting point Toilets

Chauffeur services 4 Motorcycle parking Accessible toilet All

Cycle parking Seating Baby care All

21 23 24 25 27
Escalator Smoking area Drinking 18
26 fountain
Help point Stairs
Tourist information3, 10
Hotel Taxi rank 16
Tourist services 3, 10
Yotel 12 Telephone by British Hotel
Reservation Centre
Hilton 13

Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi

Contents
Heathrow Airport overview 1
Check-in 2
Departure lounge 3
Arrivals
Arrivals 4
Onward travel 5

Version 26 Heathrow ©2016 LHR Airports Limited. Published June 2016.