CBSE DEPARTMENT OFSKILLEDUCATION

BUSINESS ADMINISTRATION(SUBJECT CODE 833)

BluePrintforSampleQuestionsPaperfor Class
XII (Session 2023-2024)

MaxTime:3Hours M.Mark:60
PARTA–EMPLOYABILITYSKILLS(20 MARKS):
UNIT NAMEOFTHEUNIT OBJECTIVE SHORT TOTAL
NO. TYPE ANSWERTYPE QUESTIONS
QUESTIONS QUESTIONS
1MARKEACH 2MARKSEACH
1. CommunicationSkills–IV 1 1 2
2 Self-ManagementSkills-IV 2 1 3
3 InformationandCommunication 1 1 2
Technology Skills-IV
4 EntrepreneurialSkills-IV 1 1 2
5 GreenSkills-IV 1 1 2
TOTALQUESTIONS 6 5 11
NO.OFQUESTIONSTOBEANSWERD Any4 Any4 07
TOTALMARKS 1X4=4 2X3=6 10MARKS

PARTB–SUBJECTSPECIFIC SKILLS(50MARKS);
UNIT NAMEOFTHE OBJECTIV SHORT SHORT DESCRIPTIVE/ TOTAL
NO. UNIT TYPE ANSTYPE ANSWER LONG ANS QUESTIONS
QUESTIONS QUES- TYPEQUES- TYPE
I II QUESTION
1 MARK 2MARKS 2MARKS 5 MARKS
EACH EACH EACH EACH
1. Introducingto 4 - - 1 5
management
2 Conceptof 6 1 1 - 8
management
3 Functions of 6 1 - 1 8
management
Communication 3 - 1 - 4
Motivation 3 1 1 - 5
Leadership 4 2 - 1 7
4 Social 3 - 1 1 4
responsibilityof
business
5 Information 3 - 1 1 4
technology&busin
ess.
TOTALQUESTIONS 32 5 3 5 45
NO.OFQUESTIONS TO 26 Any3 Any2 Any3 34
BEANSWERD
TOTALMARKS 1X26=26 2x3=6 3x2=6 4x3=12 50MARKS

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 BUSINESS ADMINISTRATION (SUBJECT CODE 833)

XII (Session 2023-2024)

Max Time: 3 Hours M.Mark:60

General Instructions:
1. Please read the instructions carefully.
2. This question Paper Consists of 24 questions in two sections –Section A &
Section B.
3. Section A has Objective type questions where as Section B contains
Subjective type questions.
4. Out of the given(6+18=24)questions, candidate has to answer(6+11=17)
questions in the allotted (maximum) time of 3 hours.
5. All questions of a particular section must be attempted in the correct order.

6. SECTIONA- OBJECTIVETYPEQUESTIONS(30MARKS)
i. This section has 6 questions.
ii. There Is no negative marking.
iii. Do as per the instructions given.
iv. Marks allotted are mentioned against each question/part.

7. SECTIONB– SUBJECTIVETYPEQUESTIONS(30MARKS)
i. This section contains18 questions.
ii. A candidate has to do11questions.
iii. DO as per the instructions given.
iv. Marks allotted are mentioned against each question/ part.

SECTION–A:OBJECTIVE TYPE QUESTIONS

Q.1 Answer any 4 out of the given 6 questions on employability skills(1x4=4

marks)
i. Following are the examples of green job but one is not. Identify the non- 1
green job:
a.) Wind energy workers
b.) Solar cell technician
c.) Wave energy producers
d.) Working in MNC

ii. A block of adjacent cells that are selected is called 1

(a) Active cell
(b) Cell
(c) Cell address
(d) Range of cells
iii. Write the full form of UNEP. 1
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iv. Includes a series of postures and breathing exercises to 1
control body and mind
a.) Meditation
b.) Yoga
c.) Physical Exercise
d.) None of the above
v. Mr. Ramesh did a project very well. Now he is collecting feedback ,Insights 1
into his work -
(a) Self-Awareness
(b) Responsibility
(c) Time-Management
(d) Adaptability

vi. An individual who initiates, creates and manages a new business can 1
be called
(a) A Leader
(b) A Manager
(c) A Professional
(d) An entrepreneur
Q.2 Answer any 5 out of the given 7questions (1x5=5marks)
i. 'Management is the process of getting things done. 'State the meaning of 1
the term ’Process' used in this statement.

ii. 'In an organization ,employees are happy and satisfied ,there is no chaos 1
and the effect of management is noticeable. ’Which characteristics of
management is highlighted by this statement?
(a) Management is goal originated process
(b) Management is all pervasive
(c) Management is an intangible force
(d) management is a group activity
iii. Planning is 1
(a) Flexible
(b) Stable
(c) Rigid
(d) None of these

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iv. is that process of examining the applicants which 1
ensures that only the most appropriate persons have been appointed.
(a) Recruitment
(b) Selection
(c) Training
(d) Management
v. What is meant by 'NOISE' in communication process? 1
vi. What is the name of the need which makes an individual to take his 1
ability to the highest Level?
(a) Esteem Need
(b) Self-Actualization Need
(c) Security Need
(d) All the above
vii. Whom does human relation approach refer to 1
(a) Worker, who should be given humanly treatment at work.
(b) Mutual cooperation between employer and employee in solving the
common problems.
(c) Integration of people into a work situation that motivates them
to work together to achieve productivity and also economic.
(d) None of the above

Q.3
Answer any 6 out of the given 7questions (1x6=6marks)

i. 1
Maslow gives the hierarchy of needs as Self Actualisation,. Esteem
needs ,________________ , security needs and physical needs.
(Fill the gap)
ii. 1
Interest of employer and employee should be fully harmonized as to
secure mutual understanding between them.
Identify the principle of Scientific mgt.

iii Ram is working as a plant Superintendent, identify the level of mgt where 1
he is working.

iv. Who is known as ‘Father of Management’? 1

v. In an organization, employees always feel that they are under enormous 1

unnecessary stress, as the manager does not provide any Information
about future plans but simply instructs them what to do. He also does not
listen to any of the suggestions given by the subordinates. Name the
leadership style.
vi. ’Be a partner in International peace'. Which social responsibility of 1
business is this?
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vii. E-business that involves a business activity proposed by consumer towards 1
a business is known as_________________

Q.4 Answer any 5 out of the given 6 question(1x5=5 marks)

i. The goal of the Sita retail store is to increase sales and the goal of the 1
spastics society of India is to impart education to children with special
needs. Management unites the efforts of different individuals in the
organization towards achieving these goals.
Identify the characteristics of management discussed above.
(a) Management is all pervasive.
(b) Management is a goal-oriented process.
(c) Management is multi-dimensional.
(d) Management is a continuous process.

ii. 1
The job of this profile is to see that whether all the workers are doing
their respective job as per the speed laid down or not.
(a) Speed Boss
(b) Time and cost clerk
(c) Gang Boss
(d) Route clerk

iii. Which function of management is related to filling and keeping filled the 1
post with people?

iv. Food, clothing and shelter are the examples of which type of needs? 1
(Hierarchy needs theory)

v. Which of the following leadership styles has the specialty of centralized 1

authority?
(a) Autocratic leadership style
(b) Democratic leadership style
(c) Free-rein leadership style
(d) None of the above
vi 1
Give any two non financial incentives for employees to motivate them to do
hard work in the company.

Q.5 Answerany5 out of thegiven6 questions(1x5=5 marks)

i. State True or False

Administration is applicable to business concern only.

1
ii. 1
Taking corrective/remedial action is the last step in the process of one of
the functions of management. Name the function.

iii. 1
Which style of Leadership known as group-centered
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 iv. Classical Management theory is 1
(a) Organization Centered
(b) Human Oriented
(c) Complete employee view
(d) All the above
v. Social responsibility is: 1
(a) Same as legal responsibility
(b) Broader than legal responsibility
(c) Narrower than legal responsibility
(d) None of these

vi. Under what method payment is made at the time of physical delivery of goods? 1
(a) Cash on delivery
(b) Debit card payment
(c) Credit card payment
(d) Prepaid amount

Q.6 Answer any 5 out of the given 6 questions (1x5=5marks)

i. Information technology deal with. 1
(a) information
(b) Data
(c) Knowledge
(d) All of the above
ii. Mention the types of Organization structure. 1
iii. ‘If any thing goes wrong with the performance of key activities, the entire 1
organization suffers. Therefore, the organization should focus on them.'
The focus print should be
(a) Performance standards
(b) Actual performance
(c) Deviations
(d) Corrective Action

iv Leadership is based on superior’s 1

(a) Authority
(b) Responsibility
(c) Persuasive Communication
(d) Accountability
v. 1
Why a right person should be placed at the right job and a right thing
should be placed at the right place?

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 vi. Which of the following does the abbreviation CSR stand for? 1
(a) Corporate Social Responsibility
(b) Company Service Rules
(c) Continuous Surveillance Report
(d) Cumulative Supervisory Role

SECTION–B:SUBJECTIVETYPEQUESTIONS

Answer any3 out of the given 5 questions in 20-30 words each (2x3=6 marks)
Q.7 2
Give difference between Administration and Management on the basis of
function, applicability & nature

Q.8 Write one difference between formal communication and informal 2

communication?

Q.9 Write the steps to insert a sheet in a workbook 2

Q.10 Write two ways to reduce green house gases. 2

Q.11 Write any two ways of initiate startup. 2

Answer any 3 out of the given 5 questions in 20-30 words each(2x3=6marks)

Q.12 State the role of 'Speed Boss' and ‘Gang Boss’ in functional foremanship 2
technique of scientific management.

Q.13 Explain the concept of management as a Science. 2

Q.14 Why motivation is called a complex process ?Explain 2

Q.15 'Leadership transforms potential into reality. 'How? 2

Q.16 State any two advantages of Laissez-faire Leadership style. 2

Answer any 2 out of the given 3 question in 30-50 words each(3x2=6marks)

Q.17 The barriers to effective communication exist in all organizations to a 3
greater or lesser degree. State these barriers.
Q.18 “ The success of any business lies in the quality of management” In the light 3
of the above statement explain the significance of management in the
company.

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Q.19 Ajay is an engineer in J. K. Ltd. He works very hard and it is observed by 3
production manager. But he never appreciates the efforts of Mr. Ajay.
Name the process of stimulating people to act to their best ability to
accomplish desired goals not exercised by production manager.

Answer any 3out of given 5 questions in50-80 words each(4x3=12marks)

Q.20 Raman was a supervisor at 'Prem Bhog Aata' factory. The factory was 4
producing 200quintals of atta every day. His job was to make sure that the
Work goes on smoothly and there was no interruption in production. He was
a good leader who would give orders only after consulting his subordinates
and work out the policies with the acceptance of the group. Identify by
Describe the leadership style being adopted by Raman. What would be the
benefits of such leadership style to the organization?

Q.21 Ritu is the manager of the northern division of large corporate house. At 4
what level does she work in the organization? What are her basic
Functions ? State any three
.
Q.22 Mr. Rohan wants to buy a new furniture for his house ,but he did not have 4
space to keep .He planned to sell the old furniture through OLX ,so that he
can get some surplus money and space for new furniture. He got very good
response and out of many buyers. He choose the buyer who gave him the
best price.
(a) Which are the two parties involved in transaction mentioned in above
(b) What branch of e-business is referred in above case?

Q.23 “ When a plan becomes operational, control is necessary to measure the 4

progress, to uncover deviation, and to take corrective steps”
On the light of the above statement identify and explain the concepts and
their relationship.

Q.24 Mr. Amit is the owner of readymade garment factory. His main motive is 4
maximizing the profit, for this he is charging high price from customer and
supply law quality products. He is not providing good working conditions to
workers and pays the minimum wages. Even he did not bother about the
pollution caused by his factory. As a result, his efficient employee started
leaving the job and joining the competitor. The government puts a heavy
penalty on him for causing pollution and even number of customers also
decrease. He was very upset and could not understand his problem.

a.) In the above para, according to you what is lacking by Mr. Amit?
.
b.) Mention the social responsibility of business which he did not meet
towards different groups.