Gatuiri Wanja Mwangi

Telephone no: +254 721 310 687 Email: wanjamwangi2@gmail.com

Personal Profile
Enthusiastic and top-performing professional with over 15 years of experience having worked in different
organizations and held diverse positions. I have a strong track record in the strategic and operational management
with a special focus on relationship management, employee relations, and team building. I have the ability to
ensure compliance to policies and procedures and monitor levels of productivity providing technical assistance. I
can effectively perform tasks related to client management, cash management, account management, operations,
and sales and marketing. I have a strong track record of performance in high-paced organizations, the ability to
utilize keen analysis, insights, and team approach to drive organizational improvements and implementation of
best practices. I aim to obtain a position in a driven and collaborative environment where I can add value by
bringing my strong dedication and responsibility, all while applying my skills to contribute to the success of the
organization.
Education
Bachelor of Arts in Social Studies(Government and Public Administration)
1998 - 2002
Moi University, Eldoret, Kenya

Kenya Certificate of Secondary Education.

1993 - 1996
Muthambi Girls High School, Kenya

Skills
 Communication Skills: I have the ability to diplomatically communicate with stakeholders at all levels.
Effective interpersonal, communication, listening skills, and drive for results.
 Organization and Planning: I am a highly organized individual who handles all tasks in a methodical and
timely manner. Very good at planning, reviewing, strategizing, and running operations.
 Priorities and Decision Making: I have a successful track record in setting priorities; keen analytic,
organization, and problem-solving skills that support and enable sound decision making. Resolving
organizational capability issues and proactively identifies opportunities that align with organizational needs.
 Leadership Skills: I have a proven ability to lead and manage the operations team to deliver a culture that
supports and contributes to the strategic objectives of the organization and meets approved service
standards.
 Relationship Management: I am able to consult and provide advice; facilitate discussion and resolve
conflict; recognize and deal with other cultures; establish trust, credibility, and respect, and be willing to go
the extra mile.
 Teamwork Skills: Ability to work with a team of other colleagues in the implementation of work,
organization, and facilitation of opportunities.
 Operational Management: I can manage, maintain updates and coordinate and ensure an organization
adopts the most cost-effective solutions with the highest returns on investment.
 Project Management: I am capable of monitoring the progress of the projects to ensure they are by
organizational priorities and ensure their successful completion.
 Writing skills: I am an experienced, professionally trained freelance writer highly skilled in researching and
writing engaging, compelling content on diverse topics. I thoroughly proofread and present clients with
high-quality, plagiarism-free, and grammatically correct content on agreed timelines.
 WORK EXPERIENCE

March 2022 to date Freelance content writer

I create content and copy write for clients on diverse niches.

Feb 2021 to Feb 2022 Steadfast Credit

Position: Senior Relationship Officer
Key Achievements:
 Successfully supervised the junior staff.
 Successfully supervised interns.
 Created a customer base of 96 clients.
 Developed valuable relationships with potential clients.
Responsibilities:
 Developed and maintained professional understanding of customer base to assist Banker deepening
current relationships.
 Performed as key contact for selected customer relationships.
 Initiated apt activities to ensure on time and scheduled response to customers.
 Reviewed independently all documents and link entire customer accounts to suitable relationship.
 Provided securities details, quotes and valuations to customers.
 Implemented and supervised all unsolicited trade activities.
 Ensured to alert Banker of prospective sales opportunities surface from discussions with clients.
 Conducted evaluation of client’s accounts.
 Collected mandatory information to analyze client situation.
 Developed and oversaw relationships with clients performing alongside Relationship Manager to ensure
top level service provided to clients.
 Performed as key contact point for portfolio of clients dealing with routine matters throughout range of
services and products.

Nov 2019 - Nov 2020 People FOCO

Position: HR Assistant
Key Achievements:
 Successfully represented the company in labor office arbitration case with a former employee.
 During my tenure I assisted the Human Resource Manager in two major recruitment drives where we
recruited more than 200 staff.
Updated and revised the filling system for all staff.
 Carried out performance appraisal for staff successfully.
Responsibilities:
 Supported all internal and external HR related inquiries or requests.
 Assisted with the recruitment process by identifying candidates, performing reference checks and issuing
 employment contracts.
 Maintained calendars of the HR management team.
 Oversaw the completion of compensation and benefit documentation.
 Assisted with performance management procedures.
 Scheduled meetings, interviews, HR events and maintain agendas.
 Coordinated training sessions and seminars.
 Performed orientations and update records of new staff.
 Produced and submitted reports on general HR activity.
 Processed payroll and resolve any payroll errors.
 Completed termination paperwork and exit interviews.
 Kept up-to-date with the latest HR trends and best practices

Aug 2016 - May 2019 Jeypent ltd

Position: Consultant
Responsibilities:
 Participated in research and feasibility studies for clients.
 Marketed the company’s services.
 Trained clients on people skills and people management for team leaders.
 Trained on effective communication skills within an organization and with external parties
 Trained on customer relationship management
 Developed policies and procedures for clients.

Dec 2010- April 2013- Equity bank ltd

Relationship manager-operations
Description of Duties and Achievements:
Main duties:

· Provided leadership at the Branch level on all operational issues

· Ensured compliance to the Bank’s policies and Procedures
· Was the branch BCP(Business continuity Plan) champion)
· Ensured accurate and timely branch returns
· Managed costs within approved budget
· Ensured effective cash management
· Ensured compliance to the CBK prudential guidelines and local By-laws
· Ensured high productivity levels by staff through performance reviews and Coaching.
· Ensured effective performance of snap checks at the branch
· Championed customer service, risk and controls awareness in the branch
· Promoted the Bank’s corporate image in and around the branch
· Managed staff issues at the branch level
 Participated in branch credit committees.

Achievements:
 I steered the team to improve the branch compliance rating from 76% to 93%.
 The branch was able to breakeven.
  The branch reduced account dormancy rate by more than 10%.
 I mentored and coached staff of which 4 were promoted during my tenure.
 I was voted as the bank’s African icon champion at the branch through peer review.

Jun 2009 - Nov 2010: Equity Bank ltd

Senior Relationship Officer-Cash
Description of Duties and Achievements:

Main duties:
· Ensured compliance to the Bank’s policies and Procedures on cash Management
· Provided leadership to cash relationship officers and managed performance
· Ensured effective cash management at the branch level
· Ensured high productivity levels by staff through performance reviews and coaching
· Ensured accuracy and completeness of cash management documents
· Ensured high standards of Customer Service were maintained as the first contact person between the Bank
and customers.
· Ensured strong adherence to AML and KYC policy guidelines
· Ensured compliance to the CBK prudential guidelines

Major achievements:
· Improved teller productivity to top ten in the bank.
· Minimized cases of cash differences by the tellers by 30%
· Achieved 100% CBK cash repatriation guidelines thus the branch was never penalized.

June 2008 - May 2009: Equity Bank Ltd

Branch Accountant
Description of Duties and Achievements:
Main duties:
· Provided leadership at the Branch level on all General Ledger and
· Reconciled branch accounts
· Ensured compliance to the Bank’s policies and Procedures
· Ensured accurate and timely submission of Branch returns
· Championed cost management and cost reduction initiatives
· Ensured high productivity levels by staff through performance management and coaching.
· Promoted the Bank’s corporate image
· Ensured compliance to the CBK prudential guidelines and local by-laws

Major achievements:
· I achieved 98% in branch returns and reconciliation.
· Through cost management, I was able to spearhead reduction of operational costs
· Reduced cost of income ratio by 4%.

Aug 2004 - May 2008: Equity bank Ltd

Relationship officer-operations
Description of Duties and Achievements:
Main duties.
· Paid and received cash
· Processed cheques
· Championed Customer service.
· ATM cards application and issuance.
· Received customers loan requests and evaluated as per the bank’s P&Ps.
· Followed up on loans and ensured low Portfolio at risk.
· Established and maintained a relationship with all clients with loan facilities under my portfolio.
· Marketed banks products to non-customers and cross sold products to old ones.
Achievements:
 I was nominated the best corporate cashier.

Additional Information
Hobbies and Interests
 Traveling, Socializing, Community Service

Referees
Nicodemus Atela
Branch Manager, Equity bank ltd
Telephone no: +254 763 595 950
Email: nicodemus.atela@equitybank.co.ke

Irene Kamanda
Legal Officer, Nyayo Tea Zones
Telephone no: +254 752 137 750
Email: ikipkorir909@gmail.com

Eunice Githure
SSP, Kenya police service
Telephone no; +254724328658
Email:Githurew77@gmail.com