Balcony Energy Storage System User Manual

AE-FS2.0-2H2

Version:V1.1
 Contents
1. Product Introduction ............................................................................................................... 2
2. Parameters and Specifications ................................................................................................ 2
3. Packing List ............................................................................................................................ 3
4. Safety Precautions .................................................................................................................. 4
4.1 Preparations before Connecting ....................................................................................4
4.2 Safety Precautions during Use ......................................................................................4
5. Quick Guide ............................................................................................................................5
5.1 Product Appearance ......................................................................................................5
5.2 Introduction to Display Screen Icons ........................................................................... 6
5.3 Application Scenarios ...................................................................................................6
6. Instructions for Connections of the Product ........................................................................... 7
6.1 LOAD port ....................................................................................................................7
6.2 PV port for DC input .................................................................................................... 8
6.3 GRID Port for AC Input ............................................................................................... 9
6.4 CT Port for DC input .................................................................................................. 11
6.5 BAT Port for DC input ............................................................................................... 12
6.6 USB Port for DC Output ............................................................................................ 12
6.7 System Diagram ......................................................................................................... 13
6.8 System Working Mode ............................................................................................... 14
6.9 Power On/Off ............................................................................................................. 14
7. Using the APP ...................................................................................................................... 16
7.1 Login ...........................................................................................................................16
7.2 Create A Plant .............................................................................................................17
7.3 Adding Collector ........................................................................................................ 17
7.4 Configuration of the Network .....................................................................................18
8. Use of the Extender Battery Module .................................................................................... 24
8.1 Parameters and Specifications of the Extender Battery module .................................24
8.2 Connection Method for AE-F2.0 ................................................................................24
8.3 Precautions during Use ............................................................................................... 24
9. FAQ ...................................................................................................................................... 26
10. Common Faults and Troubleshooting Methods ................................................................. 27
11. After-sales Service ..............................................................................................................31

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1. Product Introduction
The DEYE1000/1000W Balcony Energy Storage System features built-in lithium iron
phosphate battery cells and various functions including AC grid-connected charging/
discharging, off-grid power supply (UPS) applications, direct digital devices charging via USB
ports, 2200W PV power charging, and battery capacity expansion up to 10kWh. Real-time
monitoring of the power status is possible either locally via a touch screen, or remotely via an
app. It is an optimal solution for balcony PV energy storage and portable outdoor power
supplies.

2. Parameters and Specifications

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3. Packing List

PV connector removal tool *2 GRID connecting wire 1.5m*1 PV positive connector *2

CT current transformer with

PV negative connector *2
lead wire 5m*1

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4. Safety Precautions

Reminder
1. It is crucial and necessary to carefully read the User Manual (provided in the Appendix)
before installing or using the battery. Failure to do so, not following any instructions or ignoring
any warnings in this document may result in electric shock, serious injury, or damage to the
battery, rendering the product non-functional.
2. If the battery is to be stored long-term, it is recommended that the product be charged once
every month, ensuring that the State Of Charge (SOC) remains above 50%.
3. The battery should be recharged within the next 48 hours after being fully discharged.
4. Do not expose the cables to external elements.
5. All power sources must be disconnected before and during maintenance.
6. In case of any abnormalities, please contact the supplier within 24 hours.
7. Do not use cleaning solvents to clean the battery.
8. Do not expose the product to flammable or corrosive chemicals or vapors.
9. Do not paint any part of this product, including internal or external components.
10. Direct or indirect damage resulted from the above circumstances are not covered by the
warranty.
11. Do not insert any foreign objects into any part of the battery.

Warning
4.1 Preparations before Connecting
1. After unpacking, please check the battery and the packing list first. If the battery is
damaged or missing any parts, please contact the local retailer.
2. Before installation, make sure to cut off the grid power supply and ensure the battery is
turned off.
3. The connections must be correct, and there must be no short circuiting with external
devices.
4. Keep away from any ignition sources.
5. Do not use parts or accessories that are not provided by the official supplier.
6. Do not stack heavy objects on top of the battery.
4.2 Safety Precautions during Use
1. To move or repair the battery, please disconnect the power supply and fully turn if off first.
2. Do not connect the battery with other batteries of different models.
3. Do not remove any part of the battery.
4. In case of a fire, only liquid fire extinguishers should be used; dry fire extinguishers are
prohibited.

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5. Quick Guide
5.1 Product Appearance

① CT interface
② Grid Interface
③ LOAD Interface
④ Main switch of AC output
⑤ USB-A output port *2
⑥ USB-C output port *2
⑦ USB output power switch
⑧ Main power switch

① PV input port
② Air vent valve
③ Battery expansion input
port
④ Battery expansion output
port

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5.2 Introduction to Display Screen Icons

5.3 Application Scenarios

The battery offers solutions for both household energy storage systems and portable outdoor
power supplies.
The household energy storage systems can either come with PV charging or without it.
For the system with PV charging, the UPS port is connected to the grid, and the PV port is
connected to the PV power source. The battery functions as a hybrid energy storage system.
Please refer to Sections 6.2 and 6.3 for connection instructions.
For the system without PV charging, the UPS port is connected to the grid, and the battery is an
energy storage device for a small-scale PCS. See Section 6.2 for connection instructions.
When the battery is used as a portable outdoor power supply, it provides power to digital
devices and appliances. PV panels can be connected to the battery for outdoor use as well,
should it be necessary. Refer to Section 6.1 for connection instructions for the above uses.

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6. Instructions for Connections of the Product
6.1 LOAD port
1. First, make sure that the battery is turned off.
2. Use a screwdriver to unscrew the lord interface protection cover as shown below.
3. Open the protective cover of the lord interface, insert the plug of the appliance to be used
into the interface, make sure the connection is tight.
4. After confirming the correct connections, press the main power switch. Wait for the
indicator lights to display. Press the main switch of AC output. Wait for the LCD screen to light
up. Then, the device will run a diagnostic test. The system is running normally if there is no
faults or alarm.
5. Check the screen display, if the display is normal, the connection is successful and power
is successfully supplied to the appliance.
Note: *The default standby time for the AC output port is 5 minutes. If there is no load
connected to the AC output port for over 5 minutes, it will shut off automatically.
* When not using the AC output, please promptly turn off the AC output switch to
avoid power loss to the inverter.

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6.2 PV port for DC input
Before charging the battery, make sure the PV port is correctly connected to the PV power
source. Turn on the main power switch of the battery pack, then the inverter power switch. The
LCD screen will light up, and the battery will run a diagnostic test. If there is no faults or alarm,
the system is operating normally, and the setup is successful.
Please refer to the following parameters when selecting a suitable PV power source:
1. The max. open-circuit voltage (Voc) of the PV module should not exceed 60V (upper limit
of the inverter).
2. The min. open-circuit voltage (Voc) of the PV module should be higher than 25V (min.
Startup voltage of the inverter).
3. Input voltage range: 20V - 60V.
Inverter model AE-FS2.0-2H2
PV Input Voltage 25V (25V-60V)
PV Array MPPT Voltage Range 20V-55V
No. of MPP Trackers 2
No. of Strings per MPP Tracker 1+1

6.2.1 Connections of PV Modules:

1. Turn off the main grid power switch (AC).
2. Install the PV input connector onto the inverter.

DC+ male connector DC- female connector

Safety Instructions:
Please use DC cables that meet the requirements for PV use.

Cross Section (mm²)

Type of Cable
Range Recommended Value
Specialized PV DC cable 2.5-4.0
2.5(12AWG)
（model: PV1-F） (12-10AWG)

Common Cable Specifications

The steps to install the DC connectors are as follows:
a) Strip the outer sheath off the DC wire by approximately 7 millimeters, then remove the
connector's locking nut.

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Removal of the Connector's locking nut
b) Use a crimping tool to crimp the metal terminal.

Crimping the Terminal onto the Wire

c) Insert the crimped terminal through the locking nut into the top of the connector, then
tighten the locking nut back onto the connector.

Connector (with the locking nut already tightened)

d) Finally, insert the DC connectors into the positive/ negative input ends of the inverter.

Connections of DC Input Ends

6.3 GRID Port for AC Input

After the DC connetors have been connected, do not close the DC switch (leaving it
open-circuit). Connect the AC connectors to the inverter's AC input port, which is equipped
with the single-phase AC terminal for easy connection. It is recommended to use flexible wires
for ease of installation. Specifications are shown in the table below.

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 Warning:
It is prohibited to use a single circuit breaker for multiple inverters and to connect any
load between adjacent inverter circuit breakers.

Cross-sectional
Model Area of the Circuit Breaker AWG Maximum Cable Length
Cable
External cable
AE-FS2.0-2H2 1.5mm 20A/400V 14
(L+N+PE)20m

Cable Information
The AC output connector is divided into three parts: a socket, a sleeve, a sealing ring, and a
locking nut. The connection steps are as follows:
Step 1: Remove the sealing ring and the sleeve from the AC connector in turn.
Step 2: As shown in Figure 5.7, separate the sleeve from the socket. There are two locking holes
on the connector body. Press the locking valve inward to separate the socket and the sleeve.

1. socket; 2. Sleeve; 3. Sealing ring; 4. locking nut;

AC Connector Structure

Step 3: To prepare the AC cable, use a wire stripper to strip off the outer sheath for about 40mm
and the insulation of each conductor for about 8-15 mm, as shown in the figure below.

Stripping off the Outer sheath and the insulation of each conductor of the AC cable.

Warning:
Please pay attention to differentiate between the L, N, and PE conductors of the AC
cable

Step 4: Run the L, N, and PE conductors of the cable through the locking nut, the sealing ring,
and the sleeve. Pay attention to follow that particular order and the orientation of the parts.
Step 5: Use a hexagonal screwdriver to loosen the socket bolts, then insert each conductor into
the corresponding hole, and tighten all bolts. The orientation of the conductors in the AC
connector is shown in the diagram below.

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The orientation of the conductos for the AC Connector

Step 6: Slide the sealing ring and the sleeve along the conductors until the sleeve clicks into the
socket. Make sure the sealing ring is tightly fit into the sleeve around the conductors and then
tighten the locking bolt. The AC connector is ready for use.
Step 7: Plug in the AC connector into the AC input port of the battery. Prior to charging the
battery, ensure the GRID port is correctly connected to the mains power supply. Start by turning
on the battery pack power switch, then turn on the inverter power switch. The LCD screen will
light up, indicating that the device has started running the diagnostic test. If there is no faults or
alarm, the system is operating normally, and the battery can be charged through the mains
power supply.

Connection for the AC Input port

6.4 CT Port for DC input
If you are currently running the inverter and wish to activate the anti-backflow function, please
turn off the inverter's AC and DC switches, and wait for 5 minutes until the inverter is
completely discharged. Then connect the current sensor output to the CT port on the inverter.
Make sure the connection is secured, and clamp the current sensor onto the L phase of the mains
power supply. In order to provide more insights into the use of the built-in anti-backflow
function of the inverter, we have provided a wiring diagram as shown below. The red wire
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connected to the grid supply represents the L phase, the blue wire represents the neutral N phase,
and the green-yellow wire represents the ground wire (PE). We recommend installing an AC
switch between the inverter AC input port and the grid supply. The specifications of the AC
switch should be determined based on the load capacity.

6.5 BAT Port for DC input

The balcony energy storage system is equipped with an expansion interface to support up to 4
battery packs in parallel.
When multiple battery modules in parallel are used as an energy storage system. Use a series
connection cable to connect the BATOUT port of the first battery module and the BATIN port
of the next battery module, and so on and so forth until the BATIN port of the last battery
module is connected. Parallel operation of up to five battery modules is possible.
6.6 USB Port for DC Output
Turn on the battery pack power switch, the LED light will lit up. Then turn on the inverter
power switch, and short press the USB ON/OFF button to activate the DC output. At this point,
the USB-A/USB-C ports will start functioning, allowing users to connect devices such as
mobile phones.
Note: After the DC output is actively discharging into a load, the battery will not shut down
automatically. You need to manually turn off the DC output.
If there is no load connected to the DC output within ten minutes, the battery will automatically

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shut down.
If water enters the USB port, use a dry tissue to absorb the water. After drying it, the device can
be used normally. Failure to do so may cause it to malfucntion but will not damage the USB
port.

Warning:
Do not insert other chargers into the USB port, as the port could be damaged.

6.7 System Diagram

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6.8 System Working Mode
Grid-connected mode: After the grid port is connected, the battery module and the connected
PV power source can supply energy to the grid. The energy transfer logic can be configured,
and it is also possible to set the grid supply and the connected PV power source to charge the
battery module.

Off-grid mode: When the grid port is not connected, the inverter automatically switches to the
off-grid mode and supplies the connected load with the PV power source and the battery
module. It prioritizes using PV power, supplementing with the battery module when needed.
Excess PV power, when available, is used to charge the battery module.

6.9 Power On/Off

Power On, Power Off and LCD Screen Lighting Up
Press the battery module power switch, and the LED indicator lights up. Then press the inverter
power switch to turn on the inverter, and the LCD screen lights up. Short press the USB
ON/OFF button to activate the USB DC output port. When there is no operation or load change
to the battery for a set period of time (time period can be set via the APP), the LCD screen will
automatically dim. When there is a load change or operation to the battery, the LCD screen will
be automatically lit up.
When the battery is active, press the inverter power switch, then press the battery USB ON/OFF
button, and finally press the battery power switch to power off.
Note: *The battery has a default standby time of 5 minutes after being turned on. If other output
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power switches are not turned on and there is no load connected, the battery will automatically
shut down after 5 minutes. The standby time can be set in the APP.

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7. Using the APP
You can control and monitor the battery through the Deyecloud APP or the website
www.deyecloud.com. Download the Deyecloud APP by scanning the QR code below.

7.1 Login
On the login page, you can choose to log in with email, phone number, or username. Enter the
corresponding account information and click "Login".
Note: Only accounts registered with usernames in the old version support logging in with
usernames.
Step 1: Phone number login — log in with password or verification code.
Step 2: Click on the icon at the bottom of the page to switch to email login or username login.
Step 3: Check [I have read and agreed to the Service Agreement/Privacy Policy] and click
[Login].

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7.2 Create A Plant
Step 1: Click on the top right corner of the plant page and select [Create A Plant].
Step 2: After filling in the relevant information about the plant, click [Confirm].

Note: Please select the correct grid connection type. For string inverters and micro-inverters,
select the grid connection system; for energy storage inverters, choose the energy storage
system.

7.3 Adding Collector

Method 1: After successfully creating the plant, click [Add Now] directly in the pop-up
window.
Method 2: Go to the plant details page, click the drop-down menu in the top right corner, and
then click [Add Device].
Note: There are two ways to input the serial number - scanning the QR code or manually
entering the serial number.

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7.4 Configuration of the Network
After successfully adding the collector, please configure the Wi-Fi network for the collector to
ensure the system operates correctly.
Method I: Network Configuration via Bluetooth
Step 1: Go to the configuration page for network configuration. There are two ways to access
the configuration page:
① : Click [Add Device] under the plant list.
② : Click [Wi-Fi Configuration] under the “plant - device list - collector” options.

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Step 2: Access the Bluetooth search interface by default. From the list of discovered devices,
select the required SN.
Step 3: The system will automatically retrieve the current network connected to the phone.
You can also manually modify it. After entering the Wi-Fi password, click on [Next].
Step 4: After the network configuration is completed, you can enter a personalized name.
Finally, click on [Finish] to complete the configuration.

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Method 2: Network Configuration via Wi-Fi
For devices that do not support network configuration via Bluetooth, the network configuration
can be done by scanning the QR code or entering the collector SN.
Step 1: Click [Scan to Add] or [Manually Add] to add the device.

Step 2: The system will automatically retrieve the current network connected to the phone.
You can also manually modify it. After entering the Wi-Fi password, click on [Next].
Step 3: Wait for the system to perform Wi-Fi network detection.

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Step 4: click [Connect] to skip to the WLAN page and configure the collector.
Step 5: Select WLAN (AP+SN) prompted by the system and enter the password.
Step 6: Click [←] to return to the APP after the successful connection.

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Step 7: Connect the device and wait for the configuration process, including Configuring,
Restarting, and Completing Verification.
Step 8: After the "Configuration Succeeded" page is displayed, click [Complete] to close the
page and complete the network configuration.

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8. Use of the Extender Battery Module
The extender battery module is used in conjunction with the AE-FS2.0-2H2 Balcony Energy
Storage System. Up to four extender battery modules can be connected to the system, enabling
a capacity expansion by up to 8kWh to meet the user's demand for a larger battery capacity.
8.1 Parameters and Specifications of the Extender Battery module

8.2 Connection Method for AE-F2.0

1. First, make sure that AE-F2.0 extender battery module and
AE-FS2.0-2H2 are turned off, and open the dust covers on the
connection ports.
2. Connect the AE-F2.0 extender module to the AE-FS2.0-2H2
battery system using the connecting cable. (Note: The two
connection ports on AE-FS2.0-2H2 are designated for input and
output, respectively. Connect the BAT-IN port of the AE-F2.0
extender module to the BAT-OUT port of the AE-FS2.0-2H2
battery system.)
3. Check if the connecting cables between the AE-F2.0 extender
module and the AE-FS2.0-2H2 battery system are securely plugged
in.
4. Turn on the power switch of the AE-F2.0 extender module first
and check that the LED indicator lights up, then turn on the power
switch of the AE-FS2.0-2H2 battery system and check that the
display screen lights up. If there is no faults or alarm, the connection
is successful.
8.3 Precautions during Use

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1. Before connecting the battery system with the extender modules, please make sure that they
are all turned off.
2. Do not connect or disconnect the extender modules during active charging or discharging .
To disconnect or remove the extender modules, please first turn off the battery system and the
extender modules.
3. Please do not make physical contact with the connection joints of the extender modules with
hands or any other objects. If foreign particles are found on the connection joints, gently wipe
them off with a dry cloth.
4. When connecting the extender modules, ensure that the connecting cables between the
extender modules and the AE-FS2.0-2H2 battery system is inserted tightly. Failure to secure
the connecting cables may result in overheating of the connection joints, affecting the system's
performance. In severe cases, it could lead to a fire.

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9. FAQ
Q1: What type of battery is used for the product? Is the battery safe?
The high-quality lithium iron phosphate battery is used for the product. The battery can operate
safely and normally as the system is developed with multiple protection strategies which
protect against scenarios of undervoltage, overvoltage, overcurrent, low tempreature, and high
tempreature.

Q2: How to determine if the system is charging or discharging?

During charging or discharging, the LCD screen will display the remaining time while the
power indication icon next to the battery percentage one starts to rotate circularly and displays
the input/output power. The LED light will flash during charging and discharging.

Q3: Can the system charge and discharge at the same time?
Yes, but prolonged use in this manner may cause damage.

Q4: How to clean the product?

Please use a dry, soft, clean cloth or tissue to wipe it clean.

Q5: How to store the product?

Please cut off the power supply first, then store it in a dry, ventilated environment at a suitable
temperature. Do not store the product in a damp, dusty environment at a high temperature or
with high salinity, as these conditions are not conducive to the storage of the product and may
cause damage to it. For long-term storage, it is recommended to discharge the battery to around
50% SOC every month, then recharge it to 100% SOC in order to extend the product's lifespan.

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10. Common Faults and Troubleshooting Methods
Definitions and Solutions of Faults of the Balcony Energy Storage System
Fault Code Definitions Solutions
F01 DC_Inversed Failure /
F02 DC_Insulation_Failure /
F03 GFDI_Failure /
F04 GFDI_Ground_Failure /
F05 EEPROM_Read_Failure /
F06 EEPROM_Write_Failure /
F07 DC/DC_Softstart_Fault /
F08 GFDI_Relay_Failure /
F09 IGBT_Failure /
F10 AuxPowerBoard_Failure /
F11 AC_MainContactor_Failure /
F12 AC_SlaveContactor_Failure /
F16 GFCI_Failure /
F17 Active_Battery_Hold /
F19 Tz_Integ_Fault /
F21 Tz_GFDI_OC_Fault /
F23 Tz_GFCI_OC_Fault /
F25 Rreserved /
F26 BusUnba lance_Fault /
F28 DCIOver_M1_Fault /
F29 Pa rallel_Comm_Fault Parallel communication error:
F31 Soft_Start_Failed /
F36 AC_GridPhaseSeque_Fault /
F38 Parallel_system_Stop /
F40 Gen_OverCurr_Fault /
F43 AC_VW_OverVolt_Fault /
F44 AC_VW_UnderVolt_Fault /
F49 Backup_Battery_Fault /
F52 AC_A_InductCurr_DcHigh_Fault /
F53 AC_B_InductCurr_DcHigh_Fault /
F54 AC_C_InductCurr_DcHigh_Fault /
F57 AC_BackFeed_Fault /
F60 Gen_Volt_or_Fre_Fault /
F61 Button_Manual_OFF /
F62 DRMs_Stop /
F63 Arc_Fault /

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Problem Description Analysis Method Measures
If the on-site low-voltage battery can not obtain fault information from the SOC indicator lights, prioritize upgrading to the latest version of the battery
firmware to retrieve fault information for further analysis.
1. If SOC fluctuations occur during both
charging and discharging processes, it may
1. Check the SOC logs to determine whether SOC fluctuations occur indicate insufficient battery capacity.
SOC fluctuations in a after reaching 0% or 100% SOC as starting points, while the current is Determine if it is normal capacity
single battery pack sustained. Verify if SOC fluctuations happen during both charging to degradation or abnormal capacity
system 100% and discharging to 0%, or if they only occur during degradation based on the battery's usage
charging/discharging processes. duration. If abnormal degradation is
identified, the customer should replace the
battery.
2. If the fluctuations occur only during
The SOC records on the discharging and primarily happen after the
cloud platform frequently battery has been idle for an extended period,
2. If there are no fluctuations from 100% to 0% or from 0% to 100%,
exhibit fluctuations from it indicates that the zero drift of the battery
and if fluctuations occur only after more than 2 days without reaching
SOC values above 10% to current sampling is too significant.
full charge or full discharge;
0% or from below 90% to Customers should upgrade to a battery
100%. firmware with reduced zero drift for
sampling.
1. Upgrade to the latest battery firmware to
Mos sticking fault
clear the Mos sticking fault.
1. Use a voltmeter to measure the voltage between P+ and P- to confirm
if the voltage is around 51V, which is the battery voltage; If there is a 51V voltage present at the P+ and
The battery displays a
P- terminals, it is necessary to replace the
sticking indicator light.
BMS board.
SOC fluctuations in 1. Replace the problematic battery pack or
1. Verify on-site whether individual batteries frequently display a red
multi-battery pack handle the specific issue according to the
fault indicator light;
systems specific fault.
SOC records on the cloud
platform often fluctuate
from one SOC value to
2. Retrieve battery historical events or fault codes for further analysis;
another, and after a certain
period of time, they will
return to the original value.
1. Once the issue is identified as per the
1. Check if the Deye inverter operating mode is set to lithium battery
analysis method, proceed with the
mode.
corresponding solution.
2. Check if the communication protocol setting for the Deye inverter is
00 (CAN communication mode).
No communication 3. Verify if there are normal messages on the battery pack
between the battery and communication port (PCS CAN), such as 0x350, 0x351, at a baud rate
the inverter of 500k.
4. Check if the inverter communication port (CAN) is properly
connected to the battery pack communication port (PCS CAN) using
the correct connecting wire.
5. Review the test records to see if there are any PASS records for the
PCS CAN communication test.
The battery SOC always 1. Check the power distribution of the inverter and verify if the charging
stops at 99% and cannot current is allocated at the charging end according to the charging limit 1. Modify the inverter settings;
reach 100%. current reported by the battery
Voltage/Temperature
1. Check if there are any loose pins in the data acquisition line
disconnection fault 1. Replace the data acquisition line;
connector.
reported
The battery goes into
abnormal sleep mode
2. Verify if the data acquisition wiring harness is broken. 2. Replace BMS;
after the red light comes
on
3. Inspect the BMS board for any burnt circuit in the data acquisition
circuits.
1. Check whether the screws of B- and P- power connectors are
tightened and inspect for any loose soldering joints or disconnected pins 1. Tighten the screws;
MOS over-temperature on the terminal;
fault reported
2. Inspect for any loose soldering joints or disconnected pins on the
2. Replace BMS;
Mos.
1. Check if there are any abnormalities in the data acquisition wiring
1. Replace the data acquisition line;
harness.
Cell high voltage 2. Measure cell voltages using a multi-meter. 2. Replace BMS;
protection 3. Check the SOH of the battery pack
4. Check the historical records for instances of repeated charging with
low current.
1. Check if there are any abnormalities in the data acquisition wiring
1. Replace the data acquisition line;
harness.
2. Measure cell voltages using a multi-meter. 2. Replace BMS;
Cell low voltage protection
3. Check the SOH of the battery pack 3.Replace the battery pack.
4. Check the historical records for instances of forced relay opening
(cutting power) by the PCS.

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Problem Description Analysis Method Measures
1. Check whether the charging and discharging MOS is functioning
1. Replace BMS;
Battery pack Overvoltage properly
protection 2. Check the ambient temperature of the battery pack. 2. Replace the battery pack.
3. Check if the battery pack is too old or damaged.
Battery pack Undervoltage 1. Check the power supply cables between battery packs 1. Replace the wiring harness.
protection 2. Check if the battery pack is too old or damaged. 2. Replace the battery pack.
1. Check if there is any damage, loose contact, or short circuiting in the
Overcurrent protection 1. Replace the wiring harness.
charging port or wiring.
during charging
2. Check if the BMS board is functioning properly. 2. Replace BMS
1. Check for sudden increases in load while the battery is in use. 1. Replace BMS;
2. Check the SOH of the battery. Damage, aging, or faults in internal
2. Replace the battery pack.
Overcurrent protection battery components may lead to an increase in internal resistance.
during discharging 3. Check if the temperature of the battery pack itself and the ambient
temperature are normal.
4. Check if the BMS board is functioning properly.
1. Check for instances of rapid high-current charging. 1. Control or reduce the charging current.
2. Ensure that the battery pack is at a
High-temperature 2. Check for instances of prolonged charging.
reasonable ambient temperature.
protection during charging
3. Check the ambient temperature of the battery pack. 3. Replace the battery pack.
4. Check if the battery pack is too old or damaged.
1. Ensure that the battery pack is at a
Low-temperature 1. Check the ambient temperature of the battery pack.
reasonable ambient temperature.
protection during charging
2. Check the heating current.
1. Check for sudden increases in load while the battery is in use. 1. Ensure the stability of the load connection.
High-temperature
2. Ensure that the battery pack is at a
protection during 2. Check if the battery pack is over-discharged.
reasonable ambient temperature.
discharging
3. Check the ambient temperature of the battery pack. 3.Replace the battery pack.
1. Ensure that the battery pack is at a
Low-temperature 1. Check for instances of rapid high-current discharging.
reasonable ambient temperature.
protection during
2. Check the ambient temperature of the battery pack. 2. Replace the battery pack.
discharging
3. Check the SOH of the battery pack
1. Check if the voltage acquisition wiring harness is functioning
Protection against 1. Replace the wiring harness.
properly.
excessively large cell
2. Measure cell voltages using a multi-meter. 2. Replace the battery pack.
voltage difference
3. Verify if the BMS board's balancing function is normal.
1. Ensure that the battery pack is at a
Protection against 1. Check the ambient temperature of the battery pack.
reasonable ambient temperature.
excessive temperature
2. Check the temperature acquisition wiring harness 2. Replace the battery pack.
difference
3. Check if the battery cell is damaged.
MOS high temperature 1. Check the ambient temperature of the battery pack. 1. Replace BMS
protection 2. Check the charging and discharging currents.
OCD1 Level 1 overcurrent protection during discharging
OCD2 Level 2 overcurrent protection during discharging
AFE UV AFE undervoltage fault
AFE OV AFE overvoltage fault
OCDL Discharging overcurrent latch
OCC Overcurrent protection duringr charging
SCD Short circuiting protection during discharging
SCDL Permanent failure of discharging short circuiting latch
1. Check if there are any signs of burning on the AFE pins. 1. Restart the system
AFE communication 2. Check if there are any signs of burning on the BMS board. 2. Replace BMS board
failure 3. Measure if the AFE communication pins have communication signal
levels.
1. Check whether there is a transient overvoltage, overcurrent event,
1. Replace the BMS board
MOSFET short circuiting and electromagnetic interference
2. Check the temperature of the battery pack
1. If unable to read, then replace the BMS
1. Check if there are any signs of burning on the BMS board.
board.
EEPROM fault 2. Check if there is electromagnetic interference in the environment. 2. If able to read successfully, then restart.
3. Open the LAN host computer, read all BMS parameters, and check if
the reading is successful.

1. Check whether the connection of the communication wiring harness

Internal communication is loose 1. Replace the wiring harness.
failure
2. Check whether the battery pack starts up and runs normally

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Problem Description Analysis Method Measures
1. Check if the DI DO connections are correct. 1. Adjust the connected wiring harness.
Host address duplication 2. Restart the master first and then restart the
slave
1. Check whether the heating MOS is stuck or if it has trouble switching 1. Replace BMS
Abnormal heating
2. Check whether the heating time is too long
1. Check if the pre-charge MOS is stuck and having trouble
Pre-charge failure 1. Replace BMS
closing/opening properly.
Reverse connection for
1. Check the positive and negative connections . 1. Reconnect the wiring harness correctly
charging
1. Check whether the cell voltage is greater than 4.1V 1. Replace BMS
2. Check for MOS short-circuiting fault and the following faults
triggered at the same time:
Voltage acquisition line disconnected
Temperature acquisition line disconnected
AFE communication fault
Temperature acquisition fault
Fuse blown fault Cell voltage acquisition fault
AFE fault information
Charging reverse connection fault
Maximum cell voltage exceeding 3.8V
Cell volt high level 2
Maximum cell temperature exceeding 65°C
Minimum cell temperature reaching 0°C
MOS temperature exceeding 100°C

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11. After-sales Service
If malfunctions cannot be resolved by following the User Manual, please contact the dealer
promptly and provide clear feedback to the after-sales personnel, including the product model,
purchase date, contact number, and issue details.
1. Product warranty period: 10 years
The warranty period starts from the date of purchase by the customer. Customers are advised to
keep the purchase receipts and online shopping records to refer to for the purchase date.
2. During the warranty period, if damage is caused by manufacturing processes, materials, or
other non-human factors, Deye ESS will provide free repair services and replacement of parts.
3. The following conditions are not covered by the warranty:
 Unauthorized disassembly for maintenance or any other purposes;
 Malfunctions caused by human factors;
 Damage caused by force majeure, including natural disasters, lightning, and accidents;
 Appearance degradation after use;

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