MGT-502

Organizational Behavior
Update MCQ’S Mid Term
Rizwan Manzoor
@vutopperrm Vu Topper RM

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Which of the following is not a stage/level of maturity for making
ethical decision?
A. Pre-moral
B. conventional
C. principled
D. post-moral

Which of the following is not a decision making model?

A. Rational model
B. intuitive model
C. technical model
D. garbage can model

Which of the following is/are the shared beliefs about expected

behavior, aimed at making groups function effectively?
A. Group unity
B. group norms
C. group criteria
D. group efficacy

Mr. Ali is the member of group. He always gives new ideas and tries to
get maximum information regarding the project they are handling.
Which of the following group role he is performing?
A. Task- oriented role
B. relationship-oriented role
C. self-oriented role
D. maintenance-oriented role

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The administration of negative consequences or the withdrawal of
positive consequence to reduce the likelihood of repeating the behavior
in similar settings is called:
A. Reinforcement
B. positive reinforcement
C. negative reinforcement
D. punishment

According to the David McClelland’s theory of motivation, a person

trying to make others behave in such a manner which otherwise they
would not behaved has
A. Need for affiliation
B. need for power
C. need for self-actualization
D. need for achievement

When a manager allows time relaxation to employees so that they can

balance their work schedule and personal life, its actually an example of.
A. Flextime
B. job sharing
C. telecommuting
D. none of the given

The teams with employees scattered or spread at multiple different are

known as:
A. Cross functional
B. virtual
C. self-managed
D. problem solving

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Which of the following is an example of a goal setting in management
by objective (MBO) style?
A. Decrease payroll costs by 6%
B. modernize outdated equipment
C. improve customer service
D. Increase employees satisfaction

The measure of the appropriateness of goals chosen is called:

A. Efficiency
B. effectiveness
C. economy
D. all of the given

Which of the following is not a trait as discussed in the big five model:
A. Agreeableness
B. conscientiousness
C. the motivation

Which of the following decision making models make use of “gut

feelings”?
A. Bounded rationality
B. intuitive decision making
C. decision making by objection
D. garbage can model

All of the following are the basic assumptions of Maslow’s Hierarchy of

need Except:
A. Once a need is satisfied its role declines

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 B. Lower level needs must be satisfied before higher level needs are
activated
C. More ways exist to satisfy higher level needs
D. Needs are simple, with few needs acting consecutively

If you have the ability to understand how others feel, even without
being told, you have the ability to:
A. Get along with others
B. motivate yourself
C. show empathy
D. manage your emotions

If a person is influenced by surroundings while making a decision,

he/she is actually influenced by:
A. The situation
B. the perceiver
C. the target
D. none of the mentioned

All of the mentioned sciences have contributed to the growth of

Organizational behavior except:
A. Psychology
B. sociology
C. social psychology
D. geology

The opinion or belief segment of an attitude is known as:

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A. Psychological component
B. Affective component
C. Behavioral component
D. Cognitive component

All are the elements of motivation EXCEPT:

A. None of given
B. Persistence
C. Intensity
D. Direction

Attributions which protect the self-esteem or present a positive

selfimage are in the category of which bias?
A. Self-serving biases
B. Cognitive dissonance bias
C. Perceptual bias
D. Correspondence bias

Mr.Fahad's one day salary was deducted because of his uninformed

leave, as he was already warned about this behavior. It is an example of
which method of shaping behaviors?
A. Punishment
B. Positive Reinforcement
C. Negative Reinforcement
D. Reinforcement

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Which of the following is true about emotions?
A. They are more intense than moods
B. They lack a contextual stimulus
C. They are less intense than moods
D. They are experienced over several days or months

In work values, Achievement can be described as:

A. Impartiality
B. Provision of accurate information
C. Career advancement
D. Compassionate behavior

Behavior of college instructors to ignore the raised hands of students that

eliminates the habit of students to ask questions, this is an example of
___________.
A. Extinction
B. Social Learning theory
C. Negative reinforcement
D. Punishment

Organizational members who violate established norms that result in

negative consequences for the organization, its members, or both, show:
A. Deviant Workplace Behavior
B. Emotional Labor
C. Social Skills
D. Interpersonal Skills

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In the following steps in decision making, which would come first?
A. Generate alternatives
B. Implement the decision
C. Make a choice
D. Rating of alternative

The ability of a person to work, understand and motivate other people

individually and in group can be termed as:
A. Human skill
B. Technical skill
C. Analytical skill
D. Conceptual skill

The process by which individuals organize and interpret their sensory

impressions in order to give meaning to their environment is called:
A. Perception
B. Interpretation
C. Social verification
D. Environmental analysis

Which of the following approach evaluates the organization’s ability to

innovate and function quickly and responsively?
A. The Technical Approach
B. The External System Approach
C. The Internal System Approach

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D. The Management Approach

Mr. Sajjad desire to establish and maintain friendly and warm

relationships with others. This need refers to:
A. Need for safety
B. Need for affiliation
C. Need for designation
D. Need for food

Which of the following factor is not an internal attribution?

A. Personality
B. Ability
C. Effort
D. Luck

Which of the following theories was proposed by Douglas McGregor?

A. Two-factor theory Frederick Herzberg
B. Hierarchy of needs theory Abraham Maslow
C. Expectancy theory Victor Vroom
D. Theories X and Y Douglas McGregor

A theory that relates intrinsic factors to job satisfaction and extrinsic

factors to job dissatisfaction is known as:
A. Motivation - hygiene theory
B. Reinforcement theory
C. Goal setting theory

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D. Equity theory

Which of the following statements about the determinants of personality

is true?
A. Personality appears to be a result of external factors
B. Personality appears to be a result of both hereditary and
environmental factors
C. Personality appears to be a result of mainly hereditary factors
D. Personality appears to be a result of mainly environmental factors

A person with characteristics such as creativity, curiosity and artistic

sensitivity, shows he/she is high on _______________ factor of the Big
Five personality trait.
A. Conscientiousness
B. Extraversion
C. Agreeableness
D. Openness to experience

The basic components of an organization are task, structure, technology

and___________.
A. Price
B. Promotion
C. Place
D. People

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Which of the following is not considered biographical characteristics of
an employee in an organization?
A. Gender
B. Family Status
C. Age
D. Marital Status

Sadia is normally a very calm and composed manager, but the other day
she sounded very visibly upset as evidenced by her raised voice on the
telephone. Her staff heard it, and was trying to figure out what caused
her to be upset. This is an example of:
A. Stereotyping
B. Halo Effect
C. Contrast effects
D. Projection

Explaining, measuring and changing behavior of humans or animals are

concerned with: A. Operational analysts
B. Sociologists
C. Psychologists
D. Scientists

In a job interview, the applicant says to the interviewer, “What a

coincidence, Your Boss and I were roommates in college.” Which of the
following Impression management technique is used by the applicant?
A. Apology

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B. Conformity
C. Association
D. Flattery

Which one of the following words is the best synonym for “ability”, as
the term is used in organizational behavior?
A. Capacity
B. Motivation
C. Experience
D. Wisdom

Subhan believes that he was promoted and given a raise based upon his
hard work on the job. He possesses which of the following trait:
A. An internal locus of control
B. An external locus of control
C. Self-efficacy
D. Emotional intelligence

All of the following are work deviant behaviors except:

A. Emotional Labor ok
B. Personal aggression
C. Political actions
D. Property theft

Which one of the following is NOT a factor that influences perception?

A. Situation

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B. Perceiver
C. Medium
D. Target

Mr. Fahad believes that the participation of employees in all aspects of

company decision making is essential, Which management philosophy is
he following? A. ERG Theory
B. Theory Z
C. Theory X
D. Theory Y

_______ refers to the inability of decision makers to process all aspects

of information so that the decision is made with a limited subset of
information.
A. Post-decision dissonance
B. Groupthink block
C. Bounded rationality
D. Rational bias

The smell of fresh cake baking makes Saima’s mouth water is an

example of which one of the following learning theory?
A. Social learning
B. Classical conditioning
C. Operant conditioning
D. Reinforcement theory

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The ability to manage one’s own emotions and impulses.
A. Self-motivation
B. Self-awareness
C. Self-management
D. Social skill
_______________ refers to the network of personal and social relations
that is developed spontaneously between people associated with each
other.
A. Business organization
B. Informal organization
C. Formal organization
D. Government organization

The study which enables us to learn about human beings, their activities
and societies is known as: A. Organizational Behavior
B. Anthropology ok
C. Sociology
D. Political Science

Ms. Ayesha is a manager in ABC Company, she has the ability to

understand and handle emotions of her subordinates. Which of
the following Emotional Intelligence dimension is depicted from
the example? A. Self awareness
B. Social skill
C. Empathy
D. Self regulation

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The cultural dimensions identified by Hofstede include:
A. Individualism
B. Power distance
C. Uncertainty avoidance
D. All of the given options

__________ creates problem for employees when their job requires to

display emotions incompatible with their actual feelings.
A. Anxiety
B. Depression
C. Stress
D. Emotional Labor

In ERG theory, the Relatedness is similar to which sort of need classified

by Maslow? A. Social need
B. Safety need
C. Physiological need
D. Physiological need

What trait does a decision maker need to have if they are to fully
appraise a problem and even see problems that others are not aware of?
A. Intuition
B. Conceptual style
C. Individuality
D. Creativity

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Robert Katz identified three essential skills that managers need to have
in order to reach their goals. What are these skills? A. Conceptual,
communication and networking
B. Interpersonal, informational and decisional
C. Technical, decisional and interpersonal
D. Technical, human, and conceptual

In Organizational Behavior, the social science which helps in studying

comparative values, attitudes, and cross-cultural analysis is:
A. Anthropology
B. Political Science
C. Sociology
D. Psychology

Mr. Ali gets good salary and other benefits. But he is more concerned
about his educational development, which is not provided by the
company. Still he is not quitting the job; this attitude of Ali is
called_________
A. Continuance commitment
B. Normative commitment
C. Affective commitment
D. None of the given options

Achievements, Honesty, Fairness and Concern for other are related with
___________ Values.
A. Personal

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B. Terminal
C. Instrumental
D. Work

Line of authority that extends from the top of the organization to the
lowest level and clarifies who reports to whom is known as ________.
A. Formalization
B. Chain of command ok
C. Span of control
D. Organizational structure

A permanent change which occurs in the behavior due to experience is

known as A. Knowledge
B. Motivation
C. Learning
D. Ability

Agreeing with someone else’s opinion in order to gain his or her

approval, it refers to which of the following Impression management
technique? A. Apology
B. Excuses
C. Conformity
D. Flattery

In the formula for Behavior i.e. B = f (P,E), "P" stands for:

A. The Personality

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B. The Perception
C. The Person
D. The Perfection

What sort of goals does Management By Objectives (MBO) emphasize?

A. Challenging, emotional and constructive
B. Tangible, verifiable and measurable
C. Achievable, controllable and profitable
D. Hierarchical, attainable and effective

Which work-related value dimension has primary focus on assertive

acquisition of money and power versus the quality of life and one's
interpersonal relationships?
A. Individualism-Collectivism
B. Power distance
C. Uncertainty avoidance
D. Masculinity–Feminity

The degree to which people value relationships and show sensitivity and
concern for the welfare of others is:
A. Uncertainty avoidance
B. Shortest term orientation
C. Individualism
D. Quality of life

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Which of the below options is NOT among the major workforce
diversity categories?
A. Race
B. Sexual orientation
C. Gender
D. Lifestyle

Which of the following managerial role is NOT part of the decisional

role?
A. Entrepreneur
B. Monitor
C. Resource allocator
D. Negotiator

Which of the following theory is proposed by Clayton Alderfer?

A. Theory Z
B. Hierarchy of Needs
C. Theory X and Theory Y
D. ERG Theory Existence, Relatedness, Growth

In _______the needs are arranged in an order as per their importance

(basic to complex)
A. Mayo theory
B. Maslow need Theory ok
C. Herzberg theory
D. theory

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When we talk about a stimulus which of the following options is most
suitable?
A. Manner in which sensory nerve fibers communicate with one another.
B. Synonym for perception.
C. Psychological correlate of physical energy.
D. Physical energy that begins the perceptual process.

“Muslims with beard are being perceived as terrorists or potential

terrorists in American culture after the incident of 9/11”. This is a perfect
example of:
A. Stereotyping
B. Type 1 error
C. Selective perception
D. Halo effect

Which one of the following would be considered as motivator in the

two-factor theory?
A. Bonuses
B. Salary
C. Responsibility
D. Working conditions

When the ability-job fit is poor, then employees are likely to:
A. Success
B. Motivate

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C. Fail
D. Suffer badly

Deductive reasoning, verbal comprehension and perceptual speed are all

characteristics of: A. Mental ability
B. Logical ability
C. Physical ability
D. Intellectual ability

In Maslow’s hierarchy need theory, the sense of self fulfillment and

achieving one’s potential comes under which class of needs?
A. Self Actualization needs
B. Social needs
C. Self Esteem needs
D. Physiological needs

Using operant conditioning, which of the following is NOT a method

that can be used to change behavior?
A. Punishment
B. Counseling ok
C. Negative reinforcement
D. Positive reinforcement

An employee motivated by intrinsic rewards, would most likely choose:

A. Increased salary
B. Ongoing opportunities for education and training

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C. Incentive bonuses
D. A company car

Which of the following theory says that “specific and difficult goals,
with feedback lead to higher performance”?
A. Goal-setting theory
B. Expectancy theory
C. Equity theory
D. Reinforcement theory

All are examples of attitude except:

A. Job satisfaction
B. Organizational commitment
C. Job contract
D. Job involvement

Decisions made by team of individuals or single person whether to

outsource products or in-source are classified as:
A. Demand or supply decisions
B. Relevant or irrelevant decision
C. Make or buy decisions
D. Idle or busy decisions

Increasingly, we can expect that women will be hired into _____

positions.
A. Traditionally female

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B. Professional
C. Socially-oriented
D. Unskilled

What term is used for the extent to which an individual displays different
behaviors in different situations?
A. Distinctiveness ok
B. Continuity
C. Integrity
D. Stability

If an individual admits responsibility for an undesirable event and

simultaneously seeks pardon for his/her actions, which of the following
Impression management technique is used here?
A. Apology
B. Conformity
C. Flattery
D. Excuses

Explosive strength, body coordination and dynamic flexibility are

characteristics of: A. Physical ability
B. Mental ability
C. Logical ability
D. Intellectual ability

Researches indicate that great salespersons are usually:

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A. Introverts
B. Type As
C. Reactive
D. Type Bs

Job performance decreases with increase in ___________.

A. Tenure
B. Motivation
C. Age
D. Job satisfaction

Mr. Zulfiqar, Manager in ABC Company, always assume that employees

don't like to work and avoid working whenever possible, So he uses to
threaten employees to achieve their goals. Which theory is he applying?
A. Theory Y
B. Goal Setting Theory
C. Theory X
D. Theory Z

All are personality measuring tests except_________.

A. Observer-ratings survey
B. Stanford - Binet test
C. Rorschach Inkblot Test and Thematic Appreciation Test
D. Self Report Survey

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Taimoor was so concerned that his department's project be completed on
time that he offered all of his employees a $100 bonus for each day that
the project was completed ahead of schedule. This is an example of:
A. Variable reinforcement
B. Extrinsic reward
C. Valence
D. Intrinsic reward
Which of the following is NOT an example of common stereotyping?
A. Nationality
B. Age
C. Politics
D. Perceptual

Kamran always gives more favorable evaluations to the people who

belong to his cast and area. He is exercising ___________ bias.
A. Halo effect
B. Leniency
C. Similar to me effect
D. Selective perception

During job interviews often interviewers make distortion while

evaluating a candidate, they give favorable evaluation to a candidate
who preceded by mediocre applicants.This behavior is an example of
________
A. Stereotyping
B. Contrast effect

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C. Halo effect
D. Leniency

The tendency of perceiving the job performance of the employees as

good is known as__________.
A. Harshness
B. Halo Effect
C. Central Tendency
D. Leniency

Maslow’s hierarchy of need theory suggested that:

A. Self-Esteem and Self Actualization are lower-level needs
B. Financial rewards could motivate behavior in all situations
C. Unsatisfied needs can never be act as motivator
D. Lower-level needs must be satisfied beforehigher-order needs

Employee engagement can be best described as:

A. Employee’s belief to affect their work environment and competence
B. Employee’s positive feeling about his/her job
C. Employee’s loyalty with an organization and its goals
D. Employee’s involvement and satisfaction with, and enthusiasm
for the work

Which of the following ability is required to perform a job of an

“Interior decorator”?
A. Body coordination

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B. Perceptual speed
C. Number aptitude
D. Spatial visualization

The process of forming impression( through combining, integrating and

interpreting information) of someone on the basis of previous attitude of
ours, stimulus and current mood is called__________________.
A. Mood
B. Behavior
C. Social Perception
D. Selective Perception

In Maslow’s hierarchy need theory, the sense of autonomy, achievement

and recognition comes under which category of needs?
A. Physiological needs
B. Self Esteem needs
C. Social needs
D. Self Actualization needs
Mr.Adnan is an effective and good manager because he has the ability to
handle emotions of employees.Which element of Emotional intelligence
is Mr.Adnan equipped with?
A. Social Skill
B. Self Management
C. Self Motivation
D. Empathy

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Mr. Usman, manager of Zakia Corporation monitors the performance of
the organization and significant deviation through the function of:
A. Planning
B. Controlling
C. Organizing
D. Leading

When we look at the problems in an organization, they are usually of the

following type(s):
A. Problems of failing to take advantage of opportunities.
B. Crisis problems.
C. All of the available options. ok D. Routine problems.

Organizational change is ___________ process.

A. One-time
B. Ongoing ok
C. Periodic
D. Annual

When we look at the basics of organizational commitment, it is the

collection of feelings and ________.
A. Job satisfaction
B. Motivation
C. Beliefs
D. Workforce diversity

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Which of Hofstede’s dimensions is the degree to which people in a
country prefer structured to unstructured situations?
A. Collectivism
B. Power distance
C. Long-term orientation
D. Uncertainty avoidance

Which one of the following countries ranks highest on Individualism?

A. Great Britain
B. South Africa
C. Australia
D. United States of America

Ali believes that he received an appropriate salary increase this year but
he does not believe that the company’s methods for determining salary
increases were fair. He believes that there is a problem with the firm’s
_____ justice.
A. Procedural ok
B. Interpersonal
C. Equity
D. Distributive

Protecting the interests of deprived and less powerful is known

as____________.
A. Obligation
B. Justice

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C. Right
D. Duty
Hamid truly believes that he can achieve his goal of selling 10 cars each
month. This belief reflects Hamid’s:
A. Self-esteem
B. Self-efficacy
C. Attitude
D. Risk propensity

Management functions of planning, organizing, leading and controlling

were first classified by:
A. Henri Fayol
B. Stephen Covey
C. Marry Parker
D. Henry Mintzeberg

___________ is considered as the kind of problem solving, in which

several available alternatives are there from which we have to choose.
A. Unethical behavior
B. Intuition
C. Stress management
D. Decision making ok

Mr. Qasim has the ability to work well with other people, he also enjoys
working in a group. He possess __________.
A. Behavioral skills

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B. Human skills
C. Technical skills
D. Planning skills

A criterion in which decisions are made to provide greatest good to

greatest number is known as _________
A. Justice Criterion
B. Whistle blowing
C. Utilitarianism
D. Right Criterion

Which of the following is the drawback of Justice Criterion in ethical

decision making?
A. Creates an overly legalistic environment
B. None of the given options
C. Ignores the right of minorities
D. Reduces risk taking and innovation

Mr. Ali is relaxed and easy going person. He does not suffer from a
sense of time urgency and also does not feel any need to display his
accomplishments unless situation demands to do so. Mr. Ali is having
Personality type of:
A. Type A personality
B. Reactive personality
C. Proactive personality
D. Type B personality

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Which of the following statements is NOT true about the difference
between men and women when it comes to emotional reactions?
A. Men express emotions more intensely
B. Men express anger more frequently
C. Women express emotions more intensely
D. Women show greater emotional expression

Basic Universal emotions are _________ in number.

A. Fore
B. Five
C. SIX
D. Three
Which one of the following is NOT a component of an organization A.
Task
B. Place ok
C. Structure
D. People

The emotional or feeling segment of an attitude is referred as:

A. Behavioral component
B. Psychological component
C. Cognitive component
D. Affective component

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When a manager in an organization makes or approves significant
decisions regarding human, physical and monetary matters, which
Mintzberg’s managerial role he/she plays?
A. Negotiator
B. Spokesperson
C. Resource allocator
D. Disseminator

Alia has just presented her paper and has done a really good job. Why
should you not want to present your own paper directly after she does?
A. To avoid the halo effect
B. To avoid the contrast effect
C. To avoid the stereotyping effect
D. To avoid the projection effect

Which of the following mentioned is the last step in Rational decision

making model?
A. Selecting the best alternative
B. Defining the problem
C. Evaluating the alternatives
D. Identifying the decision criteria

Values are important to organizational behavior because they:

A. Are considered as an integral part of culture ok
B. Help to understand an individual's attitudes and motivation
C. Help to understand the organizational policies

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D. Form the supporting foundation for the study of ethics

Which of the following is NOT the ingredient common to Management

By Objective (MBO) program:
A. Participative Decision-Making
B. Goal Specificity
C. Vision ok
D. Performance Feedback

Which among the given options cannot be categorized as an individual

level independent variable?
A. Marital status
B. Age
C. Gender
D. Productivity

Group behavior, power, and conflict are central areas of study for
_____________.
A. Social psychologists
B. Operations analysts
C. Anthropologists
D. Sociologists

How is the satisfying decision maker best characterized?

A. As relying on others to make decisions
B. As using bounded rationality

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C. As using rationality
D. As affected by anchoring bias

What sort of actions is most likely to be attributed to external causes? A.

Actions that have high distinctiveness, high consensus and high
consistency
B. Actions that have high distinctiveness, low consensus and low
consistency
C. Actions that have low distinctiveness, low consistency and high
consensus
D. Actions that have high distinctiveness, high consensus and low
consistency

Individuals organize and interpret their sensory impressions so that they

may give a meaning to their:
A. Feelings
B. Personality
C. Environment
D. Organization

The degree to which a person identifies with a job, actively participates

in it, and considers performance important to self-worth is known as
__________.
A. Job Satisfaction
B. Job Involvement
C. Job Specification

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D. Job Enrichment

All of the following are true about learning EXCEPT that it:
A. Can have a very short duration
B. Affects aptitude ok
C. Requires some form of experience
D. Requires a change in behavior

All of the following are decision making models EXCEPT:

A. Rational decision making
B. Intuitive decision making
C. Affective decision making
D. Bounded rationality

"Girls are not good at sport" is an example of:

A. Halo effect
B. Stereotyping ok
C. Perception
D. Selective perception

The ability to being aware of what you are feeling is:

A. Social Skill
B. Empathy
C. Self- awareness
D. Self-motivation

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The OB topic of motivation has been most influenced by which
behavioral science discipline?
A. Sociology
B. Political science
C. Corporate strategy
D. Psychology

Which of the following is NOT “Informational role”?

A. Disseminator
B. Leader
C. Spokesperson
D. Monitor

Which of the following statement is TRUE about Type B individuals? A.

They are extremely competitive.
B. They have a sense of urgency, impatient & hostile.
C. They are more relax and easy going. ok
D. They are fast workers and prefer quantity over quality

If an individual fail to report to his/her work, this phenomena can be

termed as ________.
A. Absenteeism
B. Turnover
C. Delinquency
D. Insubordination

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Which of the following statements is true?
A. Older employees generally have lower productivity than younger
workers
B. Older employees are perceived to be more flexible than younger
workers
C. Older employees are more likely to quit their job than younger
workers
D. Older employees have lower rates of avoidable absence than
younger workers

Which of the following statement describes the Emotional Dissonance?

A. Inconsistencies between emotions people feel and they project.
B. The ability to persist in the face of setbacks and failures.
C. The ability to sense how others are feeling.
D. Consistencies between felt and displayed emotions.

ABC organization is well known as a company that uses a human

relations approach; the company nurtures creativity and self-control in
its employees. This company is following: A. Theory Y.
B. Theory T.
C. Theory X.
D. Theory Q.

Ibrahim is of the view that “I control what happens to me!” What sort of
locus of control he possess? A. External locus of control
B. None of the available options

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C. Internal locus of control ok
D. Combination of both internal and external locus of control

Which one of the following factors is not determined by Expectancy

theory of motivation? A. Instrumentality
B. Procedural justice
C. Valence
D. Expectancy

Individuals who score high in ____ tend to take their jobs seriously,
organized and act responsibly at work.
A. Extroversion
B. Conscientiousness
C. Openness to Experience
D. Emotional Stability

The major contributions of Social Psychology towards the field of

organizational behavior have been primarily at which level of analysis?
A. Group level
B. Cultural level
C. Individual level
D. Organizational level

Passively and optimistically waiting for conditions to improve, trusting

management to do right things is: Loyalty

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________ is a generic term that covers a broad range of feelings that
people experience.
A. Mood
B. Affect ok
C. Emotions
D. Personality traits

Positive Mood includes all the following feelings EXCEPT:

Hostility

Characteristics such as age, gender and marital status are known as

______________.
A. Behavioral characteristics
B. Geographical characteristics
C. Psychographic characteristics
D. Biographical characteristics

The Big Five Model of Personality contains all of the following

dimensions EXCEPT: Introversion

According to attribution theory, which of the following is an example of

externally caused behavior?
An employee is late because of a flat tire

Old age workers are perceived to be resistant to new ____________

Technology

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Suspending an employee for dishonest behavior is an example of which
method of shaping behavior? Punishment

Biological Characteristics include the following EXCEPT: A.

Age
B. Color ok
C. Gender
D. Marital Status

If you are proud of your accomplishments and are confident in your

abilities, you have high ________.
A. Attitude
B. Self-esteem ok
C. Self-efficacy
D. Risk propensity

The technique of Total Quality Management (TQM) has been borrowed

from: Total Quality Management (TQM) is a management approach focused on achieving long-term success
A. Russians through customer satisfaction. It involves continuous improvement in all organizational processes,
integrating all employees, and ensuring that the organization delivers high-quality products or services.

B. Koreans
C. Japanese ok
D. Americans

Psychology’s major contributions to the field of organizational behavior

have been primarily at which level of analysis? Individual level

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When we rank an individual’s values in order of their __________, we
obtain the person’s value system.
A. Context
B. Content
C. Intensity ok
D. Social needs

A change in behavior that occurs as result of experience is

relatively_________.
A. Temporary ok
B. Permanent
C. For short time
D. For longer time

An area of study that blends concepts from psychology and sociology

and focuses on the influence of people on one another is known as:
Social Psychology

_____ is one's ability to detect and manage emotional cues and

information.
Emotional intelligence

Which of the following determinant of human behavior in an

organization is studied in organizational behavior? Individuals

Normally managers of an organization _______.

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Get things done through other people

Which of the following managerial role managers do not perform in an

informational role? Negotiator

4Ps Cycle of Continuous Improvement consists of__________ People,

products , productivity, and process

The differences in various defining personal traits such as age, gender,

race marital status, ethnic origin, religion, education, and many
secondary qualities is known as:
A. Paucity
B. Diversity ok
C. Distinction
D. Empowerment

The phenomenon of perception tell us that:

People interpret the input from their senses to give meaning.

Which of the following approach evaluates the organization’s ability to

convert skills and resources into goods and services efficiency?
A. The Technical Approach ok
B. The Management Approach
C. The Internal System Approach
D. The External System Approach

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Which of the following is an important moderator of the
satisfactionturnover relationship?
Employee’s level of performance

The first stage in the perception process is:

Exposure to stimuli

Sadaf has a low absenteeism rate. She takes responsibility for his health
and has good health habits. She is likely to have a(an): Internal locus
of control

Sajjad is of the view that “People and circumstances control my fate”.

What sort of locus of control he possess?
External locus of control

Which of the following term is used to describe broad range of feelings

that people experience?
A. Affect ok
B. Mood
C. Emotion
D. Emotional Intelligence

Investigation of the impact that individuals, groups, and structure have

on behavior within organizations is known as ___________.
Organizational behavior

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Comparative attitudes, Cross-cultural analysis and Organizational
environment are main focus of:
A. Sociology
B. Psychology
C. Anthropology ok
D. Political Science

Categorizing or labeling people on the basis of a single attribute is

called:
Stereotyping Halo Effect

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