Pre Reserve Paradigm TNC
Pre Reserve Paradigm TNC
Redemption Conditions for the Pre-reserve Offer – New Samsung Galaxy Device
Samsung India Electronics Pvt. Ltd. (“Samsung”) introduces a pre-reserve offer (“Pre-reserve
Offer”) on New Samsung Galaxy Device (“Eligible Device(s)”).
1. Customers who pre-reserve the Device(s) shall be eligible for the following offer referred to as
Pre-reserve Offer:
Pre-reserve Offer: Customers who pre-reserve the Eligible Device (during the Pre-reserve
Period) by purchasing VIP Pass at Rs.1999 shall be eligible for Rs.5000 E-Vouchers which can
be redeemed at respective Channel (as defined below). E-voucher shall be redeemable only
on eligible add-on products (“Add-on Product”) as provided in Annexure A (as applicable for
the chosen device).
Channel: Pre-reserve/Purchase of Pre-reserve Offer [Referred as E-
Voucher Redemption at
Eligible Device Voucher]
Samsung website/Samsung
Samsung website/Samsung Shop app Rs.5000 Samsung E-Voucher
Shop app
2. The Eligible Device can be Pre-reserved from Samsung website or Samsung Shop app using the
mobile no./Email ID Only One Device can be Pre-reserved against one Mobile No./Email ID
3. Process for redemption of Samsung Shop benefit – Customers will have to follow the process
given hereunder to redeem the Samsung Shop benefit as under:
i. Customer will be eligible for Pre-reserve offer if he completes the Pre-reserve Journey
during the Pre-reserve period i.e. between 7th Jan (04:30 am), 2025 till 22nd Jan, 2025
(11:59 pm) or till Pre-order starts, whichever is earlier (“Pre-reserve period”)
ii. Customer will receive the E-Voucher if he Pre-reserves using Samsung website or
Samsung Shop app in the above-mentioned period.
iii. Customer will have to pre-order the Eligible Device at Samsung website or Samsung
shop app between Pre-order period ,23rd Jan to 6th Feb 11:59pm (“Redemption
Period”)
iv. The E-Voucher received under Pre-reserve Offer can be redeemed along with Prebook
Offer available on the Eligible Device. However it cannot be used for purchasing the
Prebook Offer.
v. The Customer can redeem the E-Voucher only once against the Add-on Products. In
case the redemption value of E-Voucher is less than Rs.5000, the customer will not be
able to re-use the E-voucher for the balance amount.
vi. In case the Customer does not redeem the E-Voucher at the time of purchasing the
Eligible Device during the redemption period the Customer will not be able to redeem
the Offer in future.
vii. The shipping of Eligible Device and the Add-on Product purchased may happen
separately and the Customer shall be informed of the tentative delivery dates.
4. Refunds against cancellation of a pre-booked Eligible Device will only be issued after deducting
Rs.5000 coupon benefit availed by customer where ₹ 5000 offer discount was applied, i.e.
Scenario 1: In case the customer cancels both the Eligible Device and Add-on Product before
either of them are delivered or are shipped by Samsung, Samsung shall refund the amount
paid by Customer for both Eligible Device and Add-on Product. E-Voucher benefit shall not be
refunded, as the Customer will no longer be eligible to avail the same.
Scenario 2: In case the customer receives the Add-on Product or if the same has been shipped
by Samsung before customer cancels the Eligible Device or the Add-on Product, the Customer
shall be eligible to receive refund for Eligible Device only post adjusting the Pre-reserve benefit
of E-Voucher. E-Voucher benefit shall not be refunded as the Customer will no longer be
eligible to avail the same. The Eligible Device and the Add-on product purchased shall be on As
Is basis and will be delivered subject to the stock availability.
5. By availing the Pre-reserve Offer, it would be deemed that the customers have given their
consent to contact them through call, SMS, WhatsApp or Email on the details provided by them
for the purpose of this Pre-reserve Offer or for any future communications from Samsung or
its authorized partners.
6. Product images, features, specifications shown here are for representational purposes only,
the actual product may vary. Pre-reserve Offer is available till stocks lasts.
7. Samsung reserves the right to change, extend, amend and/or withdraw the Pre-reserve Offer
or change any of these terms & conditions anytime without prior notice.
8. Samsung also reserves the right to substitute the select products put for redemption with
device(s)/gift(s) of equivalent value under this Pre-reserve Offer at its sole discretion without
giving any reasons thereof. The choice as to the colour, make & model of the gift(s) shall be
completely at Samsung’s discretion. No claims shall be entertained in this regard.