Krishna Kumar
Krishna Kumar
• Keen customer centric approach with skills in addressing client priorities and
resolving escalations within prescribed TAT, thereby attaining client delight and
Motivational Communicator high compliance scores
Leader
• Engaged in Data Quality & Compliance Management and Escalation
Management; developed MIS, SOPs and procedures as and when require
Thinker Planner Career Timeline
Education
Master of Finance and Control
from Bharathiar University
Coimbatore
- Creation and maintenance of the client’s (ITG/Virtu) Global Security Master database with over
2 billion securities.
- Ensure the team updates IPO’s, Funds, Rights issues, Stock Identifier changes and other Corporate
Actions before the daily cut-off time for different regions.
- Pull the daily raw files from the source using SQL and check for any incomplete or incorrect data.
- Reference Data Acquisition from various Data vendors like Stock Exchanges, Bloomberg, Thomson
Reuters.
- Reference Data Validation by cross referencing the data file sent by the source with other vendors
and fixing the data exceptions if any.
- Creating the final Reference Data file required for the clients and products.
- Coverage of voluntary & mandatory corporate actions and reference data changes of 60 countries
across the globe.
- Work on the data quality and ensure 100% quality and accuracy of data is achieved before being
released tothe clients.
- Ensuring the team completes day to day corporate actions as per the agreed service level agreements.
- Communicating with the Front-Line Officers about various upcoming Corporate Actions and Events
on a T-1 basis.
- Ensure clients queries are managed effectively and a resolution is provided within the agreed SLA.
- Ensuring the client queries are answered satisfactorily with in the agreed time limit and handle
escalations whenever required.
- Weekly escalation calls with the Vendors – IDC, Thomson Reuters and Bloomberg to discuss weekly
issues.
- Working as a single point of contact for Global Options data coverage as an individual contributor.
- Overseeing manpower planning, recruitment & selection, induction, performance appraisal, training,
etc.
- Conducting training and capability development- in training new hires
- Creating Quarterly/Monthly/ Weekly reports and having regular presentation with the client. (ITG/
Virtu)
- Setting up the team goals for the year based on the client expectations.
- Reviewing and making changes to Methods of Working (MOW), Business Continuity Planning
(BCP)documents whenever necessary.
Market Data Analyst (Aug 2010 – Apr 2012)- Reference Data Management – Lore Software
Solutions
- To handle client queries related to data issues on Thomson Reuters Products like 3000Xtra, PPPro,
Hindsite (Lipper Database), Bridge Station, Reuters Plus.
- To investigate on the corporate actions and content related issues that are arising on Thomson
Reuters productsboth on real time as well as historic data in Equity, fixed income, derivative and
fund databases and resolve client queries that arise on the same.
- To escalate the data related issues to production and development teams in case of any serious
issues which needs to be dealt by them.
- To proactively investigate on data related issues occurring on Thomson Reuters Products and
try to find a fix on the same before the issues causes serious effected on the products
Training
Personal Details
Languages : English, Hindi, Malayalam, Tamil, Kannada
Date of Birth : 02nd March 1983
Passport Number : N0200982
Nationality : Indian