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Program Startegy Research Paper on billing audit

Sumit Kumar, a Civil Engineering graduate, seeks a Program Manager role at Great Learning, leveraging his project management experience from internships and customer support skills gained while managing his father's shop. He is passionate about helping others achieve their goals and has developed a strong interest in program management through relevant coursework and experiences. Sumit believes his skills align with the organization's mission of learner success and is eager to contribute to impactful learning journeys.

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4 views3 pages

Program Startegy Research Paper on billing audit

Sumit Kumar, a Civil Engineering graduate, seeks a Program Manager role at Great Learning, leveraging his project management experience from internships and customer support skills gained while managing his father's shop. He is passionate about helping others achieve their goals and has developed a strong interest in program management through relevant coursework and experiences. Sumit believes his skills align with the organization's mission of learner success and is eager to contribute to impactful learning journeys.

Uploaded by

sumitwrote
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Introduction

My name is Sumit Kumar. With a grounding in Civil Engineering, I am eager to dedicate myself to
impactful professional opportunities. During my internships with the National Highways Authority
of India (NHAI) and the Airports Authority of India (AAI), I gained hands-on experience in project
management and effective execution of tasks. These experiences enhanced my delegation and
problem-solving skills.

Additionally, I have worked as a content moderator, where I re ned my decision-making abilities,


attention to detail, and communication skills under tight deadlines. Beyond my professional
experiences, I am currently working on writing a book, which has further developed my ability to
manage long-term projects with discipline and strategic focus.

As your company is hiring for the same set of skills, I believe I am the right t for this role and am
excited about the opportunity to contribute meaningfully to your team.

About GREAT LEARNING

Great Learning is one of the largest professional learning companies, dedicated to creating
meaningful learning outcomes for professionals worldwide. With a presence in over 170 countries,
it has established collaborations with prestigious institutions such as MIT, Stanford, and IITs.

ROLES AT GREAT LEARNING: As a Program Manager at Great Learning, your role is to


guide learners throughout their journey, ensuring they achieve their learning goals. This
includes addressing their queries, personalizing their experience, and coordinating
program activities like webinars and evaluations. You'll also monitor engagement,
implement improvements, and contribute to organizational growth through enhanced
program management processes.

CUSTOMER SUPPORT EXPERIENCES

During my time helping manage my father's shop, I gained valuable customer support
experience by addressing diverse queries, understanding individual needs, and resolving
issues promptly. This taught me how to build trust with customers and ensure a positive
experience, skills that are transferable to managing relationships and providing guidance
in a professional setting.

WHY PROGRAM MANAGEMENT WHY U WANT TO SWITCH YOUR CAREER?


Sir, during my civil engineering studies, there was a subject called Construction
Management that introduced me to various management concepts. This sparked my
curiosity, and with time, I explored further and came across a project management course
by Google. Through this, I realized how much my skills and interests aligned with this role.
I discovered my passion for management and how much I enjoy helping people achieve
their goals while managing tasks e ciently.
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WHY NOT CONSTRUCTION MANGEMENT

Sir, while construction management focuses on speci c projects in the civil engineering
domain, my interests have evolved toward a broader scope of program management. At
Great Learning, I see an opportunity to work in a dynamic environment, interact with
diverse professionals globally, and contribute to meaningful learning journeys. This role
not only aligns with my management aspirations but also allows me to make an impact by
helping others upskill and achieve their career goals

Core Interview Questions


Q1. Tell me about yourself and why you want to be a Program Manager?
I am passionate about guiding teams and ensuring the seamless execution of projects.
My interest in management grew from my exposure to construction management and
project roles. I realized my strengths align with managing tasks, supporting team
members, and seeing projects through from start to nish, making program management
a natural t for me.
Q2. Why do you want to work for our organization as a Program Manager?
Your organization stands out for its emphasis on learner success and innovation in
program delivery. I admire your mission to create impactful experiences, and I believe my
skills in relationship management, team coordination, and process improvement align
perfectly with your values.
Q3. How would you deal with a di cult team member as a Program Manager?
I would address the issue directly but empathetically by understanding their concerns and
motivations. By fostering open communication and o ering support or adjustments if
needed, I’d aim to align their goals with the team’s objectives to restore harmony and
productivity.
Q4. Tell me about a program you were involved in that was failing to deliver the
expected results and how you overcame the challenges.
When a program faced delays due to miscommunication, I implemented structured
meetings and set clear deliverables. By redistributing resources and prioritizing tasks, we
managed to get the program back on track while maintaining team morale.
Q5. Tell us about a time when your integrity was threatened and how you dealt with
it.
I once faced pressure to approve a deliverable that didn’t meet quality standards. I stood
rm, communicated the risks involved, and collaborated with the team to make necessary
improvements, ensuring the project’s integrity wasn’t compromised.

Role-Speci c Questions
Q6. What are the most important skills and qualities of a Program Manager?
• E ective communication
• Strong organizational skills
• Problem-solving ability
• Leadership and team motivation
• Stakeholder management
Q7. What’s the most challenging program you have ever worked on?
A program with tight deadlines and a limited budget. Balancing resources while
maintaining quality taught me to prioritize e ectively, manage risks, and foster
collaboration among team members.
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Q8. What is the program management lifecycle?
The lifecycle includes initiation, planning, execution, monitoring, and closure. Each phase
requires clear objectives, e ective communication, and regular evaluation.
Q9. Talk me through the initial steps you would follow when starting a new program.
I’d begin by understanding the program objectives, de ning the scope, identifying
stakeholders, and developing a detailed plan that includes timelines, resources, and key
milestones.
Q10. What steps would you take as a Program Manager to monitor the performance
of projects and teams?
I’d set clear KPIs, use project management tools for tracking, hold regular reviews, and
maintain open communication with teams to address issues promptly.
Q11. Have you ever been involved in a program that failed? If so, what happened,
and what did you learn from it?
Yes, a program fell behind due to poor resource allocation. I learned the importance of
contingency planning, regular check-ins, and having clear communication channels to
mitigate risks.
Q12. Tell me a time when you had to speak to a team member about their
performance at work.
I addressed the issue privately, focusing on their strengths and areas for improvement.
Together, we set actionable goals and timelines for growth, which resulted in signi cant
progress.
Q13. Describe your style of communication during the management phase of a
program.
My style is clear, consistent, and collaborative. I ensure regular updates and encourage
open feedback to maintain alignment and resolve challenges proactively.
Q14. How would you motivate a team during a challenging program?
I’d highlight the team’s achievements, o er constructive feedback, and foster a sense of
ownership by involving them in decision-making. Recognizing e orts and maintaining
transparency are key motivators.
Q15. How would you approach delegation during a program with tight deadlines?
I’d assess team strengths, assign tasks accordingly, and provide clear instructions and
timelines. Regular follow-ups would ensure progress and address any challenges.

Behavioral and Hypothetical Questions


Q16. Which part of being a Program Manager will you nd the most frustrating?
Managing dependencies that are outside my control can be challenging, but I’d address
this by proactive planning and clear communication with stakeholders.
Q17. As our Program Manager, would you prefer to be feared or loved?
Loved. A motivated and supported team delivers better results than one driven by fear.
Q18. What is AGILE in terms of program management?
AGILE is a exible methodology that focuses on iterative development, collaboration, and
continuous improvement, allowing teams to adapt to changes e ciently.
Q19. What’s your greatest weakness?
I tend to strive for perfection, which sometimes a ects timelines. I’m learning to focus on
meeting requirements while ensuring quality.
Q20. What are your salary expectations in the role of Program Manager?
I’m exible and open to discussing compensation that aligns with the role’s
responsibilities and industry standards.
Q21. Do you have any questions for us?:How does the communication happens and
decisions are made? And what is the organizational structure the company?
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