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Oracle Business Intelligence Enterprise Edition (OBIEE) Error Correction Support (Doc ID
1664916.1)

In this Document

Purpose
Scope
Details
Premier Support Dates

Error Correction Support Dates

Premier Support Defined
Extended Support Defined
Sustaining Support Defined
OBIEE 10g
References

APPLIES TO:

Business Intelligence Suite Enterprise Edition - Version 10.1.3.4.1 [1900] to 12.2.1.4.0 [Release 10g to 12g]
Business Intelligence Server Enterprise Edition - Version 10.1.3.3 [0909] to 10.1.3.3 [0909] [Release 10g]
Oracle Life Sciences Argus Analytics - Version 8.2.3.4 to 8.2.3.4 [Release 8.2]
Information in this document applies to any platform.

PURPOSE

This document provides guidance to support policies that define how Oracle delivers error correction (product defect bug
fixes|patches) that affect Oracle Business Intelligence (OBIEE). These rules and guidelines allow you plan and coordinate your
installation, patching, and migration to ensure you are able to receive all necessary patches, bug fixes and continue to receive
full assistance from both Support and Development.

SCOPE

For Oracle Analytics Server (OAS), see: Oracle Analytics Server Error Correction Support Policy and Dates (Doc ID 2775561.1)

The Lifetime Support Policy (LSP) defines the type of support delivered during each support phase (Premier,
Extended, Sustaining) of a product’s lifecycle.
The final patch set release in a major release series is known as the terminal patch set. The Lifetime Support Policy
(LSP) provides Premier and Extended Support dates on the terminal release only.

The Error Correction Support Policy (ECS) document, linked and maintained in Doc Id 209768.1, further details
how bug fixes are delivered during these LSP phases and establish policies for generating new fixes based on the
defined grace periods. As a common rule, Oracle provides patches for products in Premier and Extended Support as
long as those products are still covered under the error correction grace period.

Grace Period: 1 year

Oracle will create new interim patches against the currently available release, and for the previous patch set for the
duration of the grace period.
For example: Patch set N is released and the end of error correction for patch set N-1 is set for a year from the release
 date of N.

These documents should be used together to determine a specific situation and plan your maintenance timeline
accordingly.

DETAILS

Premier Support Dates

Version GA Premier Support Extended Support Additional Details

Ends Ends

Oct 2015 - Error correction support dates for specific

12.2.1.x Dec 2026 (a.3) Dec 2027
Apr-2018 versions are listed below

11.1.1.x May 2010 Dec 2018 Dec 2021

Error Correction Support Dates

Version General Availability Date End of

Error
Correction

12.2.1.4 on FMW 12.2.1.4 February 2024 Dec 2026

(a.3)

12.2.1.4 on FMW 12.2.1.3 April 2018 Mar 2025

(a.1) (a.2)

12.2.1.3 August 2017

Dec 2022

12.2.1.2
October 2016 Aug 2018

12.2.1.1 June 2016 Oct 2017

12.2.1.0 October 2015 Jun 2017

11.1.1.9.x May 2015 Dec 2018

11.1.1.7.x April 2013 Dec 2018

11.1.1.6.x February 2012 Apr 2014

11.1.1.5.x May 2011 Mar 2013

11.1.1.3.0 August 2010 Jun 2012

Note:

(a.1) The original Oracle Business Intelligence Enterprise Edition (OBIEE) 12.2.1.4 uses an internal technology stack that
 depends on Oracle Fusion Middleware (FMW) 12.2.1.3, including WebLogic Server and Coherence 12.2.1.3. As of June
2023, general error correction (delivery of bug fixes) for this FMW 12.2.1.3 technology stack has ended. Oracle will
proactively provide limited error correction for the FMW 12.2.1.3 technology stack required by OBIEE 12.2.1.4, with the
following criteria:

Security fixes will be limited to high or critical Common Vulnerability Scoring System (CVSS) scores CVSS 7 or
greater.
Oracle will use commercially reasonable efforts to provide Severity 1 and security fixes and deliver periodic updates
for BI 12.2.1.4.0 Stack Patch Bundle as Bundle Patches (“BPs”) or Patch Set Updates (“PSUs”).
Any activities related to new certifications, specifications, or standards, including cryptographic APIs of any kind,
including certification with new browsers and/or operating system releases, are specifically excluded.”

Customers are encouraged to upgrade or migrate to Oracle Analytics Cloud, or Oracle Analytics on OCI MarketPlace
/ Oracle Analytics on-premises (latest versions) for the most up-to-date modern features, strategic investments, and
support expertise. More details on upgrade are here: https://docs.oracle.com/en/middleware/bi/analytics-
server/migrate-upgrade-oas/

Until you migrate or upgrade, it is important to keep current with security, maintenance, product patching, see:
Critical Patch Update (CPU) Advisor For Oracle Business Intelligence (Doc ID 2832967.2)

(a.2) 12.2.1.4 on FMW 12.2.1.4 is the terminal release.

(a.3) Updated 14-JAN-2025: 12.2.1.4 on FMW 12.2.1.4 Premier Support has been extended from DEC 2025 to DEC
2026

With the end of error correction support, Oracle will no longer:

provide one-off patches

backport fixes
patch sets or bundle patches to address errors, bugs or enhancements.

For those versions of the product where error correction support has ended, they continue to be supported under the
Lifetime Support Policy.

Premier Support Defined

Premier Support provides you with maintenance and support for Oracle Fusion Middleware products from their general
availability date to expiration.

You benefit from:

Major product and technology releases

Technical support
Access to My Oracle Support
Updates, fixes, security alerts, data fixes, and critical patch updates
Tax, legal, and regulatory updates
Upgrade scripts
Certification with most new third-party products/versions
 Certification with most new Oracle products

Extended Support Defined

Extended Support (if available, and approved) provides you with an additional support time for specific Oracle releases for an
additional fee.

You benefit from:

Major product and technology releases

Technical support
Access to My Oracle Support
Updates, fixes, security alerts, data fixes, and critical patch updates
Tax, legal, and regulatory updates
Upgrade scripts
Certification with most existing third-party products/versions
Certification with most existing Oracle products

Extended Support may not include certification with some new third-party products/versions.

Note: Extended Support is not available for all products or versions.

Sustaining Support Defined

Sustaining Support is available after Premier Support expires, or if the error correction grace period expires. As program
releases under Sustaining Support are no longer fully supported, information and skills regarding those releases may be
limited. The availability of hardware systems to run such program releases may also be limited. Unless otherwise stated in this
section, program releases eligible for Sustaining Support will receive Software Update License & Support limited to the
following:

Program updates, fixes, security alerts, and critical patch updates created during Premier Support and Extended
Support (if offered and only after the Extended Support period ends)
Tax, legal, and regulatory updates (availability may vary by country and/or program) created during Premier Support
and Extended Support (if offered and only after the Extended Support Period ends)
Upgrade scripts (availability may vary by program) created during Premier Support and Extended Support (if offered
and only after the Extended Support Period ends)
Major product and technology releases, which includes general maintenance releases, selected functionality releases,
and documentation updates
Assistance with service requests, on a commercially reasonable basis, 24 hours per day, 7 days a week
Access to My Oracle Support (24 x 7 web-based customer support systems), including the ability to log service
requests online
Non-technical customer service during normal business hours

Sustaining Support does not include:

New program updates, fixes, security alerts, and critical patch updates
New tax, legal, and regulatory updates
New upgrade scripts
Certification with new third-party products/versions
24-hour commitment and response guidelines for Severity 1 service requests.
Previously released fixes or updates that Oracle no longer supports
OBIEE 10g

This version is deprecated, the dates for the end of error correction support for the last two releases of OBIEE 10g are shown
below:

OBIEE Version Date of End of Error

Correction Support

10.1.3.4.1 September 2012

10.1.3.4.2 July 2015*

Note:

There are no extended support options available for any 10g versions.
Premier Support has ended for all versions of OBIEE 10g. You are advised to plan your upgrade to Oracle Analytics
Server or Oracle Analytics Cloud (via OBIEE 11g upgrade path).

REFERENCES

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