Leadership skills

 Demonstrated good judgment, creativity, discretion, and the ability to deal with
individuals at all levels internal and external to the organization
 Ability to work independently, under pressure, and within short timelines - without
compromise to quality
 Goal oriented, confident, positive attitude, with a high level of tact
 Strong investigative, analytical, and research skills
 A team player with resiliency and flexibility in a complex and rapidly changing
environment
 Mature, self-motivated and able to set priorities and meet firm deadlines
 Inspires and motivates others
 Displays high integrity and honesty
 Solves problems and analyzes issues
 Champions change
 Incorporate adaptability and flexibility to deal with variable business situations
 Use innovative approaches to solve problems
 The ability to negotiate support from staff members and understand how to use company
resources to build the firm.
 Demonstrate a commitment to the mission of the organization or business.
 Ability to appreciate the uniqueness of the present and create an understandable vision
for the future of the company
 Ability to manage co-workers in a productive way to motivate the staff to achieve at the
highest levels.
 Style that fits the workplace and focuses on caring for the staff and acting with integrity.
 Develops and fosters diverse teams
 Excellent communication skills with the ability to interact professionally while exhibiting
confidentiality and diplomacy
 Expertise in organizational planning and problem solving
 Demonstrates discretion in handling confidential documents;
 Ensured that all employees and sub-contractors had the required training for the work
being performed
 Solid planning, management, supervisory, communication, organizational, interpersonal
and decision making skills, with the ability to lead and train others in a dynamic business
environment
 Developed a passionate, customer-focused team that achieved repeat business through
the development of strong relationships and by regularly exceeding customer
expectations
 Built and supported a successful team which achieved sales and revenue growth
expectations and provided a high standard of customer service
Customer Service Skills
 Ability to work well under pressure, manage multiple tasks and priorities effectively
 Outstanding time management and organizational skills
 Consistently offer respectful, professional, friendly, and engaging customer service
 Demonstrated ability to see the humor in situations while maintaining a positive and
professional demeanor during more challenging times
 Possess exemplary customer service skills as well as excellent communication and
listening skills
 Maintain a personable and positive attitude when dealing with customers.
 Ability to deal with adversarial situations while maintaining a cool composure
Communication Skills
 Ability to handle a multi-line phone
  Greeted customers and the public in a professional courteous manner
 Ability to communicate clearly and accurately, in both written and verbal form
 Excellent telephone skills
 Excellent interpersonal/public relation skills
 Excellent communication skills with an ability to work with people of all levels.
 Strong public relation and communication skills
 Excellent interpersonal and communication skills;

Administrative Skills
 Capable of managing day to day office administration activities
 Accurate data entry, formatting, grammar and proofreading skills
 Created, edited and implemented a corporate wide newsletter
 Processed, sorted and distributed correspondence
 Prepared letters, memos, reports and other documentation
 Solid skills in MS-Office applications (Word, Excel, Outlook, and PowerPoint)
 Keen interest in learning and becoming proficient with new systems and processes
 Experience in a customer service role
 Previous administrative experience
 Strong telephone etiquette
 Computer proficiency in Microsoft Word, Excel and Outlook
 Proficient with Microsoft Office and experience with data entry
 Filing, answering phones, and other daily administrative tasks
 Maintains neat appearance of reception and resource areas;
 Greets visitors and answers phones;
 Maintains visitor log;
 Receives and distributes mail;
 Assists clients with computer and office equipment use;
 Strong computer skills and experience using internal databases
 Proficiency in Microsoft Office
 Strong organizational skills
 Strong MS Word application skills;
 Prepare reports for management information


Server/Cook Skills
 Took and served guest orders promptly and according to service manual
 Answered any guest questions about the menu
 Operated electronic cash register/P.O.S. system
  Checked food before serving it to guest to ascertain that appearance, temperature and
portions are correct
 Completed orders as per the food safety, quality and service standards
 Stock, clean and organize
 Take customer orders
 Prepare and cook food menu items
 Serve beverages
 Cook fresh and frozen product according to specifications
 Clean restaurant and equipment
 Prepare, cook and present food, quickly and efficiently, meeting organizations standards
and all health and safety requirements
 Ensure quality of food
 Determine size of food proportions
 Assist in keeping the kitchen clean, hygienic and tidy, at all times
 Keep up to date with current health regulations, promotions, events club and new
products
 Work safely around kitchen equipment and monitor and deal with any maintenance
issues
 Always adhere to all health and safety board requirements, company policies and
procedures
 Carry out instructions given by the management team

Labourer Skills
 Drove safely and professionally, obeying all traffic rules at all times;
 Cleaning of vehicles and/or equipment
 Performed pre and post trip inspections, kept record of logs, paperwork;
 Maintained all tools and equipment to the required standards;
 Loading, unloading, waste material from tanks.
 Spotting for heavy equipment (Guiding movement in and around work areas)
 Experience in pipeline construction,
 Experience working around heavy equipment
 General labour, lifting and moving material,
 Helping out the team with assorted tasks
 General labourer tasks associated to facility maintenance
 Identify changes to workflow or problems associated with task execution and report to
supervision
 Return all tools (clean) back to the proper area after the job is complete or at the end of
the shift
 Spotting for operators while moving on location and backing up
 Assisting the operators to tie down loads to coincide with Cargo Securement regulations
 Rigging and un-rigging a variety of loads in order to move or transport
 Help shop staff with minor maintenance, service, and cleaning if the industry is slow
 Perform preventative maintenance on equipment, such a daily inspections and greasing
 Operate equipment on worksites such as wheel loaders, skid-steers, zoom booms, and
man lifts
 Cleaning of construction sites, performing routine maintenance on tools / equipment,
loading and unloading equipment
 Working with hand tools, moving materials on the construction site, generally assisting
other workers in completing their work
 Ability to read and interpret written materials; perform basic mathematical computations
and use measuring tools
  Ability to identify basic trade materials by size, shape and function
 Able to safely use small power tools and hand tools
 Studies specifications, building plans and shop drawings to determine work aids required
and sequence of installation
 Inspects the structure to ascertain obstructions to be avoided to prevent weakening of
the structure resulting from the installation of pipe
 Lays out and marks position of pipe and passage holes for pipes in walls and floors
using ruler, level, square and plumb bob
 Cuts openings in walls and floors to accommodate pipe and fittings using hand and
power tools
 Sets-up equipment and weld parts using arc, submerged arc, gas-shielded arc, mig and
tig machines; help excavate, backfill and tamp ditches using shovels, picks and tampers;
help cut, ream, solder, braze, fuse, solvent weld, groove, and thread pipe using
measuring tools, pipe cutters, torches, beveling machines, reamers, bolts, screws,
fittings, alloys, gaskets, solvent cement, fusing machine, groove and pipe-threading
machines
 Lays-out, positions, aligns, fits, tack-welds, assembles and installs valves, hangers, pipe
and fittings composed of metals such as iron, steel, aluminum, brass, copper and
nonmetals such as fiberglass and plastic using hand tools, roustabouts, grasshoppers,
come-alongs, chin falls and power tools
 Bends pipe by hand or with a pipe-bending machine
 Fills pipe systems with water or air to determine system leaks
 Installs, maintains and repairs air-conditioning and refrigeration systems including
compressors, pumps, pneumatic and hydraulic controls and piping and similar
mechanical accessories
 Helps plumbers, pipefitter/welders, sheetmetal workers or HVAC workers as needed
 Assists in staging materials and necessary tools to execute each work activity.
 Assists in layout and measuring of materials for installation.
 Sets up oxygen/acetylene bottles, gauges, hoses, torches etc. for fitter uses.
 Assists with location of welding machines, pulling lead and grounds, moving welder tools
into position to assist Pipe Fitter.
 Pre fittings such as removing protective paint from the weld surfaces prior to fit up such
as: tees, elbows, flanges, valves etc.
 May be directed to thread piping ends for nipples or for running screwed piping.
 Installs supports such as: u bolts, clamps, spring hangers, angle iron, steel etc. as
directed by craftsperson.


Safety
 Participated fully in job observations, near miss and HID reporting, site inspections,
weekly and monthly safety meetings, and tailgate meetings;
 Identify and mitigating safety hazards;
 Executed assigned tasks in a safe and efficient manner
 Understand and utilize the right and responsibility to stop unsafe work
 Ability to follow direction and always work safely as the first priority
 Follow all Company and client safe work practices, procedures and guidelines
 Attended safety meetings
 Ability to perform job tasks in safe and efficient manner
 Conduct and participate in pre-job toolbox meetings and Pre-Task Analysis (PTA) to
identify potential hazards and measures to eliminate or minimize them
 Correct unsafe acts and bring unsafe conditions to the attention of immediate supervisor
  Receive permits required to execute necessary tasks
 Review Safe Work Procedures associated with the job prior to task execution
 Carry-out tasks in a manner that will not jeopardize own/others safety
 Ensure the appropriate use of Personal Protective Equipment while performing tasks
 High degree of Safety Awareness and commitment to safety, his/her own and other
workers
 Ability to work with minimal supervision in a team and safety focused environment
 Ensures Health and Safety is the number one goal by following policies, processes, and
acting in a safe manner at all times
Housekeeping
 Responsible for cleanliness, orderliness and appearance
 Co-ordinate the inspection of assigned areas to ensure that health regulations, safety
standards and departmental policies are being met
 Ensure that rooms are made as per company standard
 Maintain par stock of guest supplies, cleaning supplies, linen and uniform
 Pay particular attention while organizing pest eradication activities
 Develop and implement Housekeeping systems and procedures
 Assist Purchase department in selecting suppliers for items related to Housekeeping.
 Organize on-the job training and evaluate its effectiveness
 Recommend recruitment of new personnel


Soft Skills
 Self-motivated, and able to work in a fast paced environment
 Have an eye for detail and be able to work without supervision
 Physically fit and mechanically inclined
 Team player, reliable, punctual
 Organized with good time management skills
 Strong interpersonal skills
 Excellent verbal and written communication;
 Excellent client services and interpersonal skills;
 Organizational and time management skills;
 Self-motivated, self-managed and able to work well under minimal supervision;
 High level of maturity, work ethic and professionalism.
 Positive team player
 Strong communication, interpersonal and organizational skills
 Able to work in a dynamic, fast paced environment
 Ability to multi-task and work in a dynamic environment
 Consistent customer focus
 Strong communication skills
 Available to work on call, overtime, weekends, days, nights and evenings
 Maintain relations with customer and co-workers through effective interpersonal and
communication skills
 Capable of working in a multi-trade, multi-skilled work environment
 Demonstrated mechanical ability with quality focus
 Self-motivated, able to work under minimal supervision


Support Worker
  Obtain information and prepare case histories, appraise clients’ needs or eligibility for
specific services
 Assess client’s relevant skill strengths and developmental needs
 Conduct follow-up assessments
 Develop, coordinate and implement the delivery of specific services within the
community
 Provide suicide and crisis intervention
 Resolve conflict situation
 Supervise activities of clients living in group homes
 Implement behaviour management programs
 Conduct individual and group counselling session
 Liaise with other social services agencies and health care providers involved with clients
 Maintain program statistics for the purposes of evaluation and research
 Assist in evaluating the effectiveness of treatment programs
 Assist clients with special needs
 Accompany clients to appointments and social outings
 Ensure safety and provide a positive role model experience for youth.
 Ensure frequent bed checks, staggered, as directed by Supervisor/Manager.
 Ensure youth are receiving regular wake up calls as required.
 Work in cooperation with others to plan, support and/or deliver culturally appropriate
programs, services, workshops, and outings.
 Perform housekeeping duties such as laundry, cleaning, vacuuming, etc. and any extra
cleaning duties as requested by the Program Supervisor/Manager.
 File reports to Crisis Unit when youth do not return at curfew.
 Present appropriate response to youth behaviour.

Sales:
 Provided training and coaching to the sales staff
 Process driven - managed the sales process effectively
 A team player with a positive attitude
 Identified and attracted new customers while maintaining existing relationships in efforts
to increase sales and exceed customer expectations
 Winning, retaining, and growing all profitable managed customer accounts between $5k
- $100k to contribute to achievement of the sales, service and profit targets for a
specified sales area
 Promoted Value Added selling practices
 Supported and delivered sales strategies
 Worked collaboratively with Speciality/Technical Sales, retail and support functions to
deliver targets
 Contributed to the overall performance of the Region as a member of the Regional
Retail/Sales team
 Supported Branch initiatives inventory, receivables, profitability, distribution
 Strong sales and negotiation skills
 Proven commercial acumen
 Understanding of modern business systems
 Proven delivery of exceptional sales targets
 Capable of developing sales proposals
 Proficient with Powerpoint, and excellent presentation skills
 Working knowledge of Excel
 Proven record of success in developing sales teams and delivering significant sales
growth in the local market.
  Strong time management skills and management philosophy that fits the corporate
culture
 Presentation and demonstration skills
 Competent in assessing customer needs, building relationships and identifying sales
opportunities
 Working closely with existing distributors to grow sales through strategies including
marketing, meeting with end-users, detailing with sales teams and key personnel
 Make joint sales calls with distributors sales force promoting organizations products
 Participated in local marketing activities, including trade shows and direct marketing
programs
 Conducted distributor product knowledge training classes
 Managed distributor relationships and performed business review with distributors
 Built and supported existing customer base in assigned market area
 Prepared special or standard proposals as requested by potential customers and
distributors
 Prospected and qualified leads via cold-calling and referrals, to obtain maximum sales
and potential volume from all market segments in assigned territory
 Set up appointments and made sales presentations

Accounting:

 Full cycle accounting and reporting for the company.

 Payroll and Source Deduction processing for all construction staff.
 Accounts Payable and Accounts Receivable.
 Manage benefits programs for all construction staff.
 Preparation of Construction Monthly Mortgage Draws.
 Banking – Deposits, Fund Transfers, Credit Card Reconciliation's, etc. as required.
 Accurately forecast cashflow including project revenue, overhead and expenses for the
construction company.
 CRA & Other Tax filing.
 Monitor cash flow & immediately advise Management of any potential negative cash positions.
 Monitor Accounts Receivable and advise Management of outstanding accounts receivable.
 Manage cash with a view to maximize interest on said cash.
 Submit Applications for Credit/Invoicing accounts.
 Update monthly - Work On Hand report.
 Receive and verify all new employee paperwork packages and completion thereof.
 Preparation of financial statements and tax returns in accordance with firm standards (NTRs,
Reviews and Audits).
 Preparation and review of GST returns, personal tax returns, T4s & T5s
 Tax planning and general client advisory and assistance. Recommendations and consultation
with clients on internal systems and procedures
 Regular contributions to improving firm policies and procedures.
 Process vendor invoices
 Verify and ensure adequate supporting documentation is collected on accounts and maintained
in SAP
 Check, review, validate and enter information submitted, ensure adequacy of supporting
documents for completeness and accuracy as well as compliance with business process
requirements and accounting distribution
 Create a variety of customer reports as required
 Maintain good public relations in the performance of Accounts Payable duties
 Respond to internal and external customer queries in a timely manner
 Perform accounting duties as assigned such as data entry, A/R, GL and routine and fairly simple
accounting tasks
  Timely and accurate coding and data entry of bills, payables, and invoices.
 Preparing and issuing of checks and vendor statements, maintaining vendor files with supporting
documentation in a timely and efficient manner
 Preparing monthly AP reports, including outstanding payables.
 Creating invoices and preparing deposits
 Working closely with Executive Directors and their team to resolve any invoice or purchase order
discrepancies.
 Providing information to external suppliers, internal clients with respect to outstanding invoices,
and payment information as required.
 Reviewing statements and follow up with vendors as necessary.
 Administrative duties as required.

Time Management Skills:

SKILLS:

Communication Skills
Computer Skills
Customer Service Skills
Practical and Technical Skills
Motivation
Quality Control / Attention to Detail
Learning Skills
Adaptability/flexibility Skills
Problem-Solving Skills
Organizational Skills
Analytical Skills
Quantitative Skills
Interpersonal Skills
Teamwork Skills
Leadership Skills
Technology Skills