Pom Unit 5 Notes
Pom Unit 5 Notes
The control process consists of the following basic elements and steps:
The task of fixing goals and standards takes place while planning but it plays a big
role in controlling also. This is because the main aim of controlling is to direct a
business’s actions towards its goals. If the members of an organization know their
goals clearly, they will invest their entire focus in achieving them.
The goals that managers have to set and work towards may be either
tangible/specific or intangible/abstract. Tangible goals are those which are easy to
quantify in numerical terms. For example, achievement of sales worth Rs. 100
crores within one year is a tangible goal.
On the other hand, intangible goals are those which are not quantifiable
numerically. For example, a company may aim to win some prestigious award for
its corporate social responsibility activities.
Once managers know what their goals are, they should next measure their actual
performance and compare. This step basically helps them in knowing whether
their plans are working as intended.
In order to compare their actual performance, managers first have to measure it.
They can do so by measuring results in monetary terms, seeking customer
feedback, appointing financial experts, etc. This can often become difficult if
managers want to measure intangible standards like industrial
relations, market reputation, etc.
In case there are discrepancies between actual performances and goals, managers
need to take corrective actions immediately. Timely corrective actions can reduce
losses as well as prevent them from arising in the future again.
In such cases, managers need to first quantify the defect and prepare a course of
action to remedy it. Sometimes, they may have to take extraordinary measures for
unpredictable problems.
Managers should stick to the problem until they solve it. If they refer it to a
subordinate, they must stay around and see to it that he completes the task. They
may even mentor him personally so that he may be able to solve such problems by
himself later.
1 Statistical data:
3 Operational audit:
4 Personal observation:
In any preoccupation with the devices of managerial control, one
should never overlook the importance of control through personal
observation.
As the world adapts to the new normal in living and working,
improving productivity is the biggest challenge organizations are facing
worldwide. The hybrid work model and an ever-evolving company tech stack
have made it hard for employers to manage employee productivity during the
pandemic. Productivity Management can help individuals and teams improve
productivity. This article will discuss Productivity Management, why it is
important, and effective tips to help you create a successful productivity
management system.
As the world adapts to the new normal in living and working, improving
productivity is the biggest challenge organizations face worldwide. The hybrid
work model and an ever-evolving company tech stack are making it harder for
employers to maintain employee productivity. This is where productivity
management comes in.
In this blog, we will talk about the basics of productivity management, why it is
important, and practical tips to help you create a successful productivity
management system.
Well-managed teams come out with increased productivity. On the other hand,
poor productivity management can be one of the biggest reasons for
lackluster employee performance and engagement.
Studies show that good management can significantly boost productivity, and
increase market value and growth, and withstand adverse situations like a
recession. The actions of managers and the enterprise can decisively influence
the realization of productivity of the business.
Managers play a vital role in improving and maintaining productivity levels in
their teams. A Gallup study points out that as much as 70% of the variance in
employee engagement can be attributed to management. A good manager will
have a clear understanding of the skill levels of each team member, their
strengths and weaknesses, and work with them to ensure the best output from
each of them. Managers also consider teams. Stress levels and mental well-
being and extends support when needed.
When a company is highly productive and successful, incentives like pay hikes,
bonuses, medical insurance, etc., are made available to the employees. It
motivates employees and advances their careers as the company flourishes.
For every company, productivity in the workplace is an essential aspect that the
top management must understand in order to enjoy success.
Following are the benefits that can be derived from increased productivity:
It’s never easy leading a team in the workplace. However, if handled tactfully,
you can make your team accomplish significant goals and take their
productivity to a whole new level.
Numerous project management software are available that play an essential role
in boosting teamwork and productivity. Selecting the right project management
tool can help effective work management and increase collaboration between
teammates.
Employees work best when their efforts are appreciated and they are given
incentives. Implement incentive programs in the form of cash, free vouchers,
lunch-outs, paid holidays, etc., to keep your employees motivated.
Quality
Whether your employees produce tangible or intangible assets, align their work
with performance metrics so that there’s a distinct way to assess their work
quality.
Some projects might not have any particular metrics; however, they produce
intangible results that positively impact your company. These impacts can be an
improvement in employee engagement, helping other employees work better,
and improving public awareness of your company.
Insights Gained
Often, the failure of a project can yield unexpected insights that your team can
utilize to make rectifications in their approach as they move ahead. These kinds
of failures should be considered productive in helping your team reach its goal
of producing innovative work.
Principles of Control in Management
Planning and control are two sides of the same coin, they go hand in hand. So if
the firm has a clear and complete plan then it is much easier to make a control
system for the firm. So a well-integrated plan means that the more effective the
controls are.
Principle of Prevention
The concept of ‘prevention is better than cure’ will apply to the control function as
well. So the system of control must not only focus on improving deficiencies and
solving the deviations from standards.
Instead, the focus should first be on preventing mistakes and deviations from the
plan. If there are very few shortfalls in the first place, then the remedial action
necessary is limited and manageable.
Further, the managers here will be able to perceive any deviations from standards
and shortfalls from the goals of the company. And then they can take action to
prevent such an event from occurring.
Just like planning, control is a forward-looking function. With the help of relevant
information, early signs, forecasting, and rapid response systems control should be
directed towards the future.
If the company goes overboard with setting up a control system, then, in the long
run, it could be harmful to them.
A very extensive control system can be expensive and the cost benefits can
disappear. So it is important that there is efficiency in the approach and techniques
of the control system.
Deviations from plans, shortfalls, their causes, etc must be detected at minimum
costs and without any unforeseen consequences.
The responsibilities of the plans must be pinpointed for better control by the
managers. It will also help greatly with taking corrective actions when there are
deviations from the plan.
Principle of Action
The function of control is justified only if positive remedial action is taken. Only
pointing out deviations or shortfalls from standards is not enough.
Principles of Standard
For effective control in the organisation, the company sets a common standard
that needs to be achieved by the workers. If deviations noted, they will work on
the drawbacks. This leads to the smooth functioning of the organisation
The principle of preventive control is based on the idea that most of the
negative deviations from standards can be overcome by applying the
fundamentals of management. The assumptions and advantages of preventive
control were discussed in the chapter.
Two types of organization audits, the management audit and the enterprise self-
audit, were discussed. The certified management audit, its benefits and
problems regarding its application were also discussed. Finally, we examined
the enterprise self-audit, its procedure, and its contribution to management.
What goes into a managerial report depends on the manager it's being sent to.
Each department requires KPIs that directly affect its department. These are a
few standards that should be included in a managerial report:
A thoughtful, organized and methodical approach will be the best way to handle
writing a management report, using best practices as follows:
Set goals
Thinking of the results you want a specific department to achieve can give you
a better idea of what needs to be included in the report. For example, if you
want the floor manager to reduce theft of time, include a breakdown of
employee time cards. Before you start constructing the managerial report, ask
yourself some questions like the following:
Your clients are among the most important parts of your business. Data from
online surveys can prove useful in highlighting both failures and successes in
certain departments. Feedback could suggest that data indicates would be
successful. For instance, consider a website that doesn't get a lot of traffic.
Checking feedback and survey results might reveal that it isn't very mobile-
friendly. Showing this report to your marketing manager could tell them where
improvements are needed.
Try to stay within using three to six KPIs in a report and make the most
important information the most present visual. Place contextual and additional
information close to the main data in a way that doesn't overwhelm the reader.
For example, using online dashboard software can help you easily organize
your data into a report. Prioritizing certain visual data can aid in your
storytelling, so be sure to keep that in mind as well.
Be very clear
To ensure everyone understands your report, make sure to present your data in
the clearest way possible. This can help facilitate any inter-departmental
discussions and make sure that no data is overlooked. Here are some tips to
keep your report clear:
While the intent is for managers to read reports thoroughly, once they've
digested the information, they may need to refer to the report for reminders or
specific figures. Using visuals and keeping the report clear can assist in this. To
further enhance readability, consider the placement of headings, totals and
summaries.
Continue improving
You may find that you need to remove or add information to revitalize your
report over time. As your workforce changes and your technological methods
improve, be open to their ideas and suggestions, as it can help both you and
your team improve their performance as they create managerial reports in the
future.