Baltic Journal of Economic Studies

Vol. 10 No. 4, 2024

IMPROVEMENT OF THE QUALITY MANAGEMENT SYSTEM

Abstract. Improving the quality management system in the transport and logistics sector is a critical element in
ensuring efficient operations, reducing costs and improving customer service. Quality management in logistics
covers all aspects of transportation, storage, handling and delivery of goods, which requires a systematic approach to
achieve high standards of service. This topic is becoming increasingly relevant in the context of globalised markets,
when competition between businesses depends on the ability to deliver goods to the end consumer quickly and
efficiently. The study examines the main methods of improving the quality management system, including the
implementation of international standards such as ISO 9001, the use of modern logistics technologies, process
automation and the digitalisation of the transport system. One important aspect is the optimisation of supply chain
management, which helps to reduce costs and increase productivity at all stages of logistics processes. The study
also analyses the role of innovative solutions, such as the use of artificial intelligence and Internet technologies, in
improving the efficiency of logistics operations. These technologies do not allow real-time tracking of processes,
which impairs the increased transparency and accountability of transport operations. Particular attention is paid
to the implementation of Lean and Six Sigma approaches, which can eliminate inefficiencies, reduce defects and
improve the overall quality of transport and logistics operations. The novelty of this study lies in an integrated
approach to improving the quality management system in the transport and logistics sector, taking into account
modern technological trends such as digitalisation, automation and the use of innovative management tools.
Unlike previous studies that have mostly focused on individual aspects of quality or technologies, this paper
proposes the integration of new management methods that cover all key elements of transport and logistics
processes. The results of the study demonstrate that improving the quality management system not only ensures
the competitiveness of enterprises, but also provides better compliance with customer expectations, which is a key
factor for success in today's market. The application of a systematic approach to quality management allows logistics
and transport companies to achieve significant improvements in productivity, reliability and efficiency, which
ultimately increases business profitability. The significance of the work lies in its contribution to the development
of both the theory and practice of transport and logistics management. In the theoretical aspect, the study forms
new approaches to optimising the quality of logistics processes by introducing modern management concepts
and technological innovations that increase efficiency. In practical terms, this work will contribute to the creation
of more sustainable, safe and environmentally responsible logistics systems that meet the modern requirements
of the market and society. Thus, improving the quality management system in the transport and logistics sector is
a strategic direction of development that ensures the long-term efficiency and sustainability of organisations in a
competitive environment.
Keywords: quality management, logistics, transport systems, process optimisation, standardisation, supply
chain management, transport efficiency, logistics innovation.
JEL Classification: L15, L89, L91, M11, O32

1
Odesa National Maritime University, Ukraine (corresponding author)
E-mail: moskvira@gmail.com
ORCID: https://orcid.org/0000-0001-5223-1212
Web of Science ResearcherID: LFV-2722-2024
2
Odesa National Maritime University, Ukraine
E-mail: vcst88@gmail.com
ORCID: https://orcid.org/0000-0003-2930-6532
3
Odesa National Maritime University, Ukraine
E-mail: milakyshnir@gmail.com This is an Open Access article, distributed under the terms
ORCID: https://orcid.org/0000-0001-7597-5791 of the Creative Commons Attribution CC BY 4.0

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Baltic Journal of Economic Studies
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Introducation 1. Research Methodology
Recent years have been characterised by The research methodology for improving
a rapid growth in both freight and passenger traffic. the quality management system in the field of transport
This is due to the gowth of international trade, and logistics includes an analysis of existing quality
the expansion of online commerce, the intensive management systems (QMS), with an overview of
development of the service industry and global modern approaches and QMS standards, such as ISO
urbanisation. This rapid growth requires improvements 9001, TQM, Six Sigma and Lean. The experience
in logistics processes and transport infrastructure to of successful companies in the field of transport
ensure efficient flow management. Deficiencies in and logistics in implementing these standards is
quality management in this area can lead to delays, studied and specific problems in the industry, such as
higher transportation costs, reduced competitiveness supply chain efficiency, delivery time, and customer
and higher levels of cargo losses. service, are analysed. The article identifies critical
Improving the quality management system will help quality factors, identifies key quality parameters for
solve these problems related to late delivery, reduce logistics services, namely reliability, speed,
the risk of damage to goods and ensure a high level of safety, environmental friendliness, and others, and
customer service. In addition, it will help to increase defines the main criteria that affect the quality of
labour productivity, optimise costs and improve the logistics services.
reputation of logistics companies in the market. The most widely used standards are the
The globalisation of markets has meant that ISO 9000-9001 series, which focus on quality
modern companies must operate in multinational management. They provide the basic principles of
supply chains. This requires compliance with a systematic approach to quality, focusing enterprises
international quality standards, such as ISO 9001, on customer satisfaction, process approach,
which addresses the general requirements for a quality leadership and continuous improvement. TQM (Total
management system. Companies that integrate into Quality Management) is a broader philosophical
global supply chains face the need to ensure not only framework that focuses on a culture of continuous
internal quality standards but also compliance with improvement, employee involvement and a focus on
international standards. quality at all levels of the organisation. TQM promotes
One of the most important aspects of modern improvement initiatives across all business processes
transport and logistics is security, especially in (Kryvoruchko, Ovcharenko, 2021).
Ukraine during the war. In the face of growing threats Scientific research by foreign scholars such as
of missile and terrorist attacks, cyber attacks and David J. Closs, Donald J. Bowersox (1996), Greiner
other risks, the issue of ensuring the safety of R., Puig J., Huchery K., Collier N., Garnett (2014),
transportation has become particularly relevant. In J. R. Stock and D. M. Lambert (2001) focuses on the
addition, environmental requirements for reducing development of logistics strategies at the state level
emissions, energy efficiency of transport and the and at the level of individual logistics enterprises,
introduction of environmentally friendly technologies as well as on logistics service strategies. Among
are becoming more stringent. the Ukrainian researchers working on this topic,
The quality management system in the transport the following are worth highlighting: Bliznyuk A.,
sector must take into account all these new Kudryavtseva O. (2023), Hryhorak М., Karpun O.,
challenges, ensuring that transport and logistics Katerna O., Mochanova K. (2017), Ilchenko N.
processes meet safety and environmental standards. (2016), Oaklander M. (2001), Kryvoruchko O.
This includes the introduction of environmentally and A. Ovcharenko (2021).
friendly vehicles, reduction of CO² emissions, use of The scientific works of J. Stock, D. Lambert,
renewable energy sources and continuous monitoring M. Hryhorak and M. Oaklander and other researchers
of transport safety. provide a detailed discussion of the theoretical
Therefore, the study of improving the quality foundations of logistics services, methods of creating
management system in the transport and logistics logistics service systems, as well as key stages and
sector is extremely important in today's environment principles of managing this process. The most
of rapid technological development, globalisation, common in the literature and in practice is the division
and increased safety and environmental requirements. of logistics services into three main groups (Hryhorak,
Implementing innovative solutions and adapting Karpun, Katerna, Mochanova, 2017), focused on the
to new challenges will help improve the efficiency creation of a logistics service system (determining
of companies, optimise costs, increase customer the policy of service provision, planning, etc.); those
service and ensure long-term success in a competitive performed during the sale of goods (selection of
market. assortment, packaging, formation of cargo units,

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ensuring delivery reliability, providing information their supply chains. Using big data and artificial
on cargo movement); and those that include warranty intelligence technologies, these companies are
service, claims processing, exchange of goods, etc. automating the tracking of goods, optimising delivery
routes and reducing transportation time. This helps
to improve the reliability of logistics operations and
2. Results and Discussion
reduce costs.
2.1. General Characteristics Swedish companies are actively implementing
of QMS Implementation in Logistics environmentally friendly solutions in logistics,
The experience of other countries in implementing including using ISO 14001 standards that focus on
quality systems in logistics shows that leading companies environmental management. For example, PostNord
is integrating electric vehicles and other eco-friendly
and countries are adapting different approaches
vehicles to reduce CO² emissions and ensure
to quality management to improve efficiency and
environmentally sustainable logistics.
competitiveness.
Thus, the implementation of quality systems in the
Japan is widely known for the implementation of
transport and logistics sector is a global trend that
Lean Management methodology in logistics and
helps companies increase efficiency, reduce costs,
transport. Lean principles, such as elimination of losses
improve environmental friendliness and ensure
and continuous improvement (Kaizen), have been
customer satisfaction.
integrated into the logistics processes of such giants
In Ukraine, the introduction of quality management
as Toyota and Honda (Shah, Ward, 2002). Kaizen
systems in the transport and logistics sector is part
is a tool aimed at encouraging employees to develop
of the national strategy to integrate into global markets and
and make suggestions for improvements that are
improve the efficiency of logistics services.
implemented in the short term but are focused on
achieving long-term results (Segerstedt, 1999).
Lean helps to optimise supply chains and reduce 2.2. Analysis of Best Practices
delivery times and costs. The Toyota Production in Quality Management
System (TPS) has become a classic example on which in Transport and Logistics
other global logistics models have been developed. To improve the quality management system in
In the United States, companies such as FedEx Ukrainian transport and logistics companies, it is
and UPS are implementing Six Sigma and worth paying attention to international best practices
ISO 9001 systems to improve service quality and that can be effectively integrated to improve the
reduce errors in shipment processing. Six Sigma is quality of service and process efficiency.
actively used to manage large volumes of shipments Implementation of ISO standardisation (international
and optimise supply chains, which can reduce costs quality standards). Companies that implement ISO
and improve process accuracy. Companies are also standards, such as ISO 9001 (quality management)
actively using ISO 9001 standards to certify their and ISO 14001 (environmental management), gain
processes. a competitive advantage by improving the quality
Germany is one of the leaders in the implementation of services and enhancing their image. For example,
of Total Quality Management (TQM) in logistics. international transport corporations such as DHL
DHL, for example, uses TQM to ensure a high level and Maersk successfully use these standards to ensure
of customer service. The company is also introducing reliability and safety at all stages of the supply chain.
innovative logistics solutions, such as automated Their systems include regular quality monitoring
warehouses and delivery drones, to improve the speed and auditing, which helps them respond quickly to
and accuracy of order fulfilment. changes and correct deficiencies.
Singapore is one of the leaders in the implementation Lean methodology, which aims to eliminate losses
of smart logistics. As part of the Smart Nation in production and logistics processes, and Six Sigma,
strategy, the government and logistics companies which focuses on reducing variability and improving
are integrating the latest digital technologies such as accuracy, are widely used in logistics. For example,
the Internet of Things (IoT), automation and data UPS uses Lean Six Sigma to optimise delivery routes
analytics to manage supply chains. This allows not and minimise fuel costs, which reduces costs and
only to improve the quality of service but also to make increases the speed of customer service (Argiyantari,
processes more transparent, environmentally friendly Simatupang, Basri, 2022).
and efficient (Goals, 2024). The use of big data and IoT technologies allows
The integration of digital platforms in logistics companies to track and analyse operations in real time,
is specific to China. In China, leading logistics which enables them to respond quickly to problems
companies such as JD.com and Alibaba are and improve service quality. For example, Amazon is
implementing advanced digital platforms to manage implementing real-time cargo tracking technologies

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to ensure delivery transparency and provide customers increase in customer satisfaction. Companies that
with accurate delivery times. use TMS and WMS systems can track every stage of
One of the best practices that can be implemented delivery, providing customers with transparency and
in Ukrainian companies is the use of automated reliability of service. According to research, a 5-10%
warehouse management systems (WMS) and improvement in on-time delivery performance leads
transport management systems (TMS). Companies to increased customer loyalty.
such as FedEx use TMS systems for fleet management, The introduction of innovative approaches to
which allows them to plan routes, monitor fuel costs, quality management (digitalisation of processes,
optimise loads, and monitor quality indicators in automation) helps staff spend less time on routine
real time. This can significantly improve delivery operations and more on strategic tasks. This can lead
accuracy and reliability (Tong, Ming, Zhang 2023). to an increase in labour productivity by 15-25%, as
As part of the global trend towards increased evidenced by the examples of companies such as UPS
environmental sustainability, companies such as and FedEx.
Deutsche Post DHL are actively implementing green Through the use of big data, IoT, and automation,
logistics strategies, including electric vehicles and companies can reduce the time it takes to complete
optimised freight routes to reduce carbon emissions. key logistics processes, such as transportation and
The use of such practices may be promising for order processing. This allows for faster and more
Ukrainian companies, especially in the context of new accurate delivery. For example, companies that have
EU environmental standards. implemented an automated route planning system
have reduced delivery times by 10-20%.
2.3. Recommendations Companies that implement advanced quality
for the Implementation of Quality Systems management systems gain a strategic advantage in
in Ukraine the marketplace, as they can offer better and more
reliable service. As a result, it helps to expand their
Ukrainian transport and logistics companies customer base and strengthen their market position.
can integrate these practices, taking into account Improving quality management systems has
national realities and capabilities. In particular, a direct impact on the key performance indicators of
an important area is the introduction of digital companies. This not only reduces costs, but also in
technologies to improve process control and automate creases customer satisfaction, improves internal
operations. The implementation of international processes and ensures long-term growth in the
quality standards (ISO 9001, ISO 14001) and the
efficiency of transport and logistics operations.
use of innovative methods (Lean, Six Sigma) will
help achieve a significant increase in efficiency and
competitiveness in the international market. 3. Research Results
The introduction of such practices can help
address key quality issues in transport and logistics in 3.1. Optimisation Recommendations
Ukraine, including increased management efficiency, for the Quality Management System
reduced costs, improved control, and compliance with in Transport and Logistics
international standards (Connecting to Compete, Consider some statistics on logistics and transport
2023). services provided by seaports in 2023. In 2022,
Improving the quality management system in a temporary sea corridor was opened in August.
the transport and logistics sector has a significant As a result, 430 vessels were accepted for loading
impact on the productivity of companies and systems through the corridor, and 400 vessels were dispatched,
in general (Oaklander, 2001). In particular, several key exporting 12.8 million tonnes of cargo (Statistical
aspects can be identified: cost reduction, improved reporting, 2023).
customer service, increased staff productivity, reduced In 2023, Ukrainian ports increased cargo handling
process times, and increased competitiveness. by 5% yoy to 62 million tonnes. This can be considered
Implementation of methods such as Lean and the beginning of the industry's recovery after a
Six Sigma helps to eliminate unnecessary costs and difficult 2022, when port cargo turnover fell by
improve process efficiency. For example, reducing 2.6 times compared to pre-war 2021 (Statistical
vehicle downtime, optimising routes, and reducing reporting, 2023).
fuel and material costs can lead to significant cost The dynamics of transshipment across ports show
savings. Companies that have implemented these mixed results compared to 2022:
methods have reduced their operating costs by 20-30%. Port of Odesa – an increase of 9%, reaching
High-quality management systems can improve 8.4 million tonnes;
the accuracy of order fulfilment, reduce errors Port of Chornomorsk – a decrease of 3%, down
and delivery time, which contributes to an overall to 11.4 million tonnes;

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Vol. 10 No. 4, 2024
Pivdennyi Seaport – a decline of 34%, to 10.1 million food). This will help improve the quality of services
tonnes (Statistical reporting 2023). and compliance with safety and environmental
The most dynamic transshipment growth is standards.
observed in the Danube ports (Port of Izmail, Big data processing enables companies to forecast
Reni Seaport and Ust-Danube Seaport). In 2023, demand, optimise routes and supply chain processes,
the total cargo turnover at these ports almost identify potential quality management issues and
doubled to 32 million tonnes, and tripled in 2022 to resolve them quickly. Analytical platforms can process
16.5 million tonnes from 5.5 million tonnes in 2021. data in real time, allowing transport and logistics
In particular, in 2022, the volume of transshipment at companies to respond more quickly to changes
the Port of Izmail was 20.2 million tonnes (up 2.3 times in market conditions and improve the quality of
by 2022), and at Reni Seaport – 10.1 million tonnes their services.
(+47% yoy) (Statistical reporting 2023). To achieve a competitive advantage in the global
Although grain cargo accounts for a significant market, companies should update their internal
share of Danube transshipment (62.5% in 2023), quality standards in line with international standards,
these ports are also important for the export of mining such as ISO 9001 for quality management systems.
and metals products. In 2023, iron ore transshipment This will help ensure that the highest levels of quality
totalled 1.9 million tonnes (5.9% of total cargo are maintained and will also facilitate cooperation
turnover). In absolute terms, iron ore transshipment with international partners.
decreased by 9.5% compared to 2022, while ferrous Lean methodology and Six Sigma help to identify
metals transshipment increased by 2.1 times and eliminate losses, improve process efficiency and
(to 1.7 million tonnes). achieve high quality service. These approaches can
Based on the analysis of current practices and the reduce errors, increase resource efficiency and improve
results of the study, the following recommendations customer satisfaction. For example, transport and
can be made to improve quality management: logistics companies can reduce the number of defects
The use of automation systems will improve the in their delivery processes, reducing time and cost.
accuracy of quality monitoring, detect deviations As technology is constantly changing, it is
from standards more quickly and respond to important to invest in staff training to ensure they
them promptly. For example, the use of Warehouse are competent in the latest quality management
Management Systems (WMS) and Transport Management systems and tools. Regular training in the use of
Systems (TMS) can provide automatic tracking of each new technologies and management techniques,
stage of the logistics process, reducing the likelihood such as IoT or Big Data, will help maintain high
of errors. Automated systems such as RFID and levels of productivity and service quality (Preprint,
GPS will help to monitor the movement of goods Bharath Gowda, Abhilash, Pakeerappa, Bharath,
and compliance with safety standards in real time Suchithra, 2022).
(Tong, Ming, Zhang, 2023). Optimisation of the quality management system
Internet of Things (IoT) technologies allow for remote in the transport and logistics sector requires an
management of logistics processes and monitoring integrated approach, including the introduction of new
the condition of goods during transportation. IoT technologies, standardisation of processes, and staff
sensors installed on vehicles can transmit information training. Thanks to such initiatives, companies will be
about temperature, humidity, and pressure, which is able to increase productivity, reduce costs and improve
especially important for sensitive cargo (medicines, the quality of services, which will contribute to their

2023
62

2022
59

2021
153,4

0 20 40 60 80 100 120 140 160 180

Figure 1. Cargo transshipment in Ukrainian ports in 2021-2023 (million tonnes)

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competitiveness in the global market (Martunyuk, 3.2. Implementation of new Methodologies to
Vitvitskaya, 2019). Increase the Flexibility
Modern innovative technologies have significant and Efficiency of Logistics Processes
potential to improve the quality of services and Modern management methodologies, such as Agile
optimise processes in the transport and logistics and Scrum, which have long proven effective in IT and
sector. Among these key technologies and their project management, can be used to increase efficiency
capabilities is artificial intelligence (AI). Artificial and flexibility in the transport and logistics sector.
intelligence is a powerful tool for analysing large The Agile methodology focuses on rapid response
amounts of data and making optimal decisions. to changes, flexible planning and continuous process
The introduction of AI into transport and logistics improvement. In logistics, implementing Agile
processes allows forecasting demand and planning can have advantages such as process flexibility. Agile is
routes. AI can analyse historical data and predict the suitable for managing logistics in the face of constant
demand for transportation, optimise routes, which changes in demand, market conditions, or supplies.
helps reduce fuel costs and shorten delivery times. Agile allows to quickly adapt processes and services
AI algorithms help to optimise warehouse storage, to the needs of customers, increasing customer
manage inventory, and automate packaging and satisfaction and loyalty.
shipping processes. AI-powered autonomous driving Agile implies frequent plan updates and fast delivery
systems can improve the safety and efficiency of freight cycles, which minimises the time to respond to
transport, reducing the human factor and staff costs unexpected changes and increases the speed of service
(Ng, Tai, Tan, Abd Rahman, 2021). (Zielske, Held, Kourouklis, 2022).
Robots are already actively used in logistics centres Scrum, as one of the most popular Agile methodologies,
to automate routine processes. The introduction of focuses on managing teams through short iterations
robotics into the quality management system can (sprints) with clear goals. In logistics, Scrum can
include autonomous robots in warehouses. be used to optimise large projects and complex
Robotic systems can efficiently perform the tasks of processes, such as cross-functional teams. Scrum
sorting, packaging and shipping goods, reducing involves the creation of small teams that include
order processing time. The use of drones for small specialists from different fields (e.g., warehouses,
and medium-sized cargo delivery can reduce delivery transport, IT) (Rola, Kuchta, 2020). This allows
times and provide better control over the movement to solve problems quickly and comprehensively.
of goods, especially in urban or hard-to-reach areas. Regular short meetings (stand-up meetings) enable
Robotic systems can perform regular inspections quick discussion of achievements, identification of
of vehicles and equipment to identify potential problems and decision-making, which speeds up
breakdowns or problems, which increases safety and processes. Scrum ensures transparency in the execution
reduces downtime. of tasks and makes it possible to monitor progress
Integrating IoT into transport and logistics in real time, reducing risks and increasing efficiency
allows for accurate monitoring and management of (Maharani, Luthfi, 2023).
various aspects of the delivery process. This includes Lean and Kaizen methodologies are important
real-time transport monitoring. IoT sensors provide tools for reducing process waste and increasing
constant monitoring of the condition of the goods efficiency. They are based on the concepts of
during transportation (temperature, humidity, continuous improvement and resource optimisation.
speed), which helps to respond quickly to deviations. The main principle of Lean is to reduce unnecessary
Continuous collection of vehicle condition data costs, which helps to reduce the cost of logistics
allows for timely maintenance, which reduces processes. This includes eliminating unnecessary
the risk of breakdowns and downtime (Preprint, steps, optimising fuel and storage costs, and increasing
Bharath Gowda, Abhilash, Pakeerappa, Bharath, labour productivity. Continuous improvement of even
Suchithra, 2022). small processes leads to significant improvements
The integration of technologies such as artificial in quality and efficiency. Kaizen is being actively
intelligence, blockchain, robotics and IoT into implemented in warehouses and transport processes to
the transport and logistics quality management optimise work operations.
system helps to improve the efficiency, safety and One of the key stages of implementing new
reliability of logistics processes. These innovations methodologies is employee training. It is important
not only help to optimise internal processes, but to ensure that all levels of the company understand
also improve customer service, reducing costs and the principles of Agile, Scrum, Lean and Kaizen.
increasing the competitiveness of companies in the After analysing the current state of the company, the
global market. methodologies should be adapted to the specifics of

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logistics operations, including transport, warehousing can significantly improve quality and efficiency in the
and supply chain management (Rola, Kuchta, 2020). transport and logistics industry.
The introduction of automated systems such as ERP Identified problems in quality management systems
and CRM will help integrate new methodologies include insufficient standardisation of processes, low
with less time and resources. efficiency of management systems, and insufficient
quality control at various stages of the supply chain.
The use of Agile and Scrum methodologies in
Conclusions transport logistics both abroad and in Ukraine has
Thus, the introduction of new approaches, such as proven to be highly effective in improving coordination
Agile, Scrum and Lean, into transport and logistics between teams, accelerating decision-making and
processes will help to achieve greater efficiency, adapting to market changes.
flexibility and quality, which are critical in today's Key recommendations include the integration of
increasingly globalised and digitalised world. automated quality control systems, expanding the
Agile and Scrum methodologies are successfully use of innovative technologies such as blockchain
implemented in logistics companies both internationally and robotics, and introducing new management
and in Ukraine. For example, John Deere, a global methodologies such as Agile and Scrum to ensure the
leader in manufacturing and supply chain, uses Scrum flexibility and efficiency of logistics processes.
to improve its supply chain processes. The company In general, the study shows that the introduction
has implemented Scrum and Scrum@Scale to of modern methods and technologies can contribute
manage bottlenecks and solve problems during the to significant positive changes in the transport and
COVID-19 pandemic, such as the global shortage logistics industry, improving quality and reducing
of microchips. By working in two-week sprints, service costs.
John Deere teams were able to quickly reprioritise If the number of companies or regions surveyed was
and find creative solutions, including automating insufficient to generate broad generalisability of the
processes to ensure critical deliveries to keep results, this may have affected the representativeness
production lines running. This flexibility and rapid of the findings. The sample was limited to certain
adaptation are key benefits that Agile and Scrum transport and logistics companies, which may have
have brought to their operations. specific conditions or may not be representative of the
In Ukraine, Scrum Day UA 2021 highlights the industry as a whole.
growing adoption of Agile and Scrum practices, The geographical location or specific logistics sector
especially in IT and outsourcing companies, but these on which a study has been focused may have unique
principles also apply to logistics. Companies like characteristics that cannot be directly extrapolated to
EPAM Systems and smaller firms are using Scrum other countries or industries. For example, regional
to improve team collaboration and optimise project requirements for quality standards, legal restrictions
management. These techniques allow logistics and or different levels of technological integration.
outsourcing companies to operate more efficiently in Not all companies have the same level of technological
complex and changing environments, making them readiness or ability to implement new technologies
more adaptable and effective. such as artificial intelligence. This may have affected
The combination of these local and international the results, as companies with weaker technological
examples illustrates how Agile frameworks can capabilities have different potentials for process
significantly improve logistics by enabling faster optimisation.
decisions and better management of unpredictable The study is being conducted at a time when external
variables. factors, the economic crisis or the impact of the
The key findings of the study on improving COVID-19 pandemic, and the war temporarily affect
the quality management system in transport and logistics processes and quality management, which in
logistics demonstrate several important aspects. turn leads to certain distortions in the results.
Namely, the need for more flexible and standardised These limitations indicate the need for further
quality management systems is growing in light of research to verify the results in different conditions and
globalisation, digitalisation and increased traffic expand the sample, which will allow drawing deeper
volumes. Improving such systems can significantly conclusions about the effectiveness of the quality
increase the competitiveness of companies in the management system in transport and logistics.
international market and ensure compliance with Further research into the integration of technologies
environmental and safety requirements. such as artificial intelligence (AI), the Internet of
The use of modern technologies, such as big data, Things (IoT), blockchain and big data into transport
IoT, and artificial intelligence, is becoming an important and logistics processes to improve quality management.
tool for optimising processes, reducing costs, and It is worth exploring how process automation,
improving customer service. This proves that innovation AI forecasting and real-time tracking can improve

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the efficiency of quality management and the safety of in the face of market volatility and changing global
logistics operations. The impact of agile management transport requirements. More attention should be paid
methodologies such as Agile and Scrum on the quality to the practices of adapting these methods in medium
of logistics processes should be investigated, especially and large transport and logistics companies.

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