CONTRACTOR AGREEMENT

REF: mxx56x8

This Contractor Agreement (“Agreement”) is entered into as of October 7, 2024 (the

“Effective Date”), between:

Support Zebra LLC, an Limited liability company (LLC) having its principal place of
business/Headquarters at 10101 Southwest Freeway, Suite 432 Houston, TX 77074 United
States, email address: nathan@supportzebra.com (“Client”), and

[CONTRACTOR_NAME], [CONTRACTOR_ENTITY_TYPE] whose address is

[CONTRACTOR_INDIVIDUAL_ADDRESS], email address: [CONTRACTOR_EMAIL]
(“Contractor”)

A. The Client is looking for a professional with the professional skills to carry out the
activities listed in the Statement of Work from time to time executed between the
Parties and attached hereto.
B. The Contractor declares that the Contractor possesses the necessary
professionalism, having gained considerable experience in the field and declares that
the Contractor is willing to carry out the activities listed in the Statement of Work that
the Client intends to entrust to the Contractor in total autonomy.
C. The Parties intend to establish a collaboration of an autonomous nature, both from a
formal and substantial perspective, excluding as of now any intervention by Client
regarding the modalities of performance and the time of execution of the Service to
be carried out and any exclusive obligation on the part of the Contractor.
D. The present Contract excludes any subjection to the power of direction or control of
the personnel with whom, by reason of the Service, the Contractor may come into
contact.
E. The activities to be performed under this agreement by the Contractor are not part of
the main activities of the Client.

Client and Contractor desire to have Contractor perform services for Client, subject to and
in accordance with the terms and conditions of this Agreement.

NOW, THEREFORE, the parties agree as follows:

1. SERVICES

1.1 Statements of Work. From time to time, Client and Contractor may execute one or more
statements of work, substantially in the form attached hereto as Exhibits, detailing the
specific services to be performed by Contractor (as executed, a “Statement of Work”). Each
Statement of Work will expressly refer to this Agreement, will form a part of this Agreement,
and will be subject to the terms and conditions contained herein. A Statement of Work may
be amended only by a signed (by each party’s authorized signatory) and written agreement
of the parties.

1.2 Performance of Services. Contractor will perform the services described in each
Statement of Work (the “Services”) in accordance with the terms and conditions set forth in
each Statement of Work and this Agreement. Unless otherwise agreed by Client, Contractor
will determine, in Contractor’s sole discretion, the manner and means by which the Services
are accomplished, subject to the requirement that Contractor will always comply with
applicable law and any compliance policies drawn to Contractors’ attention, insofar as they
are applicable to independent contractors.

1.3 Equipment and Facilities. Unless otherwise provided in a Statement of Work, Contractor
will perform the Services at Contractor’s offices or facilities, using Contractor’s instruments,
equipment and tools. Contractor will determine the time, place and order in which
Contractor will perform the Services in accordance with any milestones and/or timeline set
forth in a Statement of Work.

1.4 Subcontractors. Contractor may appoint a suitably skilled substitute in replacement of

the initial personnel and shall be entitled to subcontract the performance of the Services,
provided that Client is satisfied that the sub-contractor possesses the necessary skills,
expertise and resources to perform those elements of the Services and that Contractor
ensures the substitute or subcontractor will abide by the same obligations Contractor is
subject to under the terms of this Agreement regarding confidentiality, intellectual property,
data protection, anti-bribery, anti-corruption, anti-tax avoidance; if so required, Contractor
will ensure that the subcontractor or substitute enters into direct undertakings with
Contractor regarding these obligations. Contractor will continue to be bound by all the
obligations in this Agreement and will invoice Client and be responsible for the remuneration
of the substitute or subcontractor. Contractor will keep Client fully and effectively
indemnified against any reasonable costs, claims or expenses that may be incurred by it as
a result of the use of such subcontractors including the reasonable cost of all instruction
(necessitated by the subcontracting) for the sub-contractor.
2. PAYMENT

2.1 Fees. As Contractor’s sole compensation for the performance of Services, Client will pay
Contractor the fees specified in each Statement of Work in accordance with the terms set
forth therein. Contractor acknowledges and agrees that, if specified in a Statement of Work,
Client’s payment obligation will be expressly subject to Contractor’s completion of Services
provided therein or achievement of certain milestones to Client’s reasonable satisfaction.

2.2 Expenses. Unless otherwise provided in the Statement of Work, Client will reimburse
Contractor for reasonable travel and related expenses incurred in the course of performing
the Services hereunder, provided, however, that any such expenses will be approved in
advance in writing by Client. As a condition to receipt of reimbursement, Contractor will
submit to Client reasonable evidence that the amount involved was both reasonable and
necessary to the Services provided under this Agreement.

2.3 Payment Terms. The payment terms will be set forth in the Statement of Work. The
parties will use their respective commercially reasonable efforts to promptly resolve any
payment disputes.

2.4 Client acknowledges that Contractor has appointed Deel. Inc, a Delaware registered
company having its headquarters at 425 1st St, 94105, San Francisco, California, United
States (“Deel”) as Contractor's limited payment agent for the purpose of facilitating the
receipt of payments made by Client for services provided in connection with this Agreement
and each Statement of Work using a payment method supported by Deel or by one of Deel's
Payment Service Providers, and the disbursement of those payments to Contractor.

2.5 Client agrees to make all payments to Contractor using one of the payment methods
supported by the Deel platform. Client and Contractor represent and warrant that they have
carefully read, understood and accepted the Deel platform terms and conditions (the “Deel
Terms and Conditions”) available on the Deels’ website (www.letsdeel.com/terms). In the
event of any conflict between this Agreement and the Deel Terms and Conditions, this
Agreement will govern. Both parties acknowledge that acceptance of the Deel Terms and
Conditions by each party is a precondition to entering into this Agreement.
3. RELATIONSHIP OF THE PARTIES

3.1 Independent Contractor. Contractor’s relationship with Client will be that of an

independent contractor acting as a service provider to Client, and not that of an employee,
worker, agent or partner of Client.

Nothing in this Agreement shall make the Contractor an employee of the Client or any of its
affiliates. The Contractor shall account for its income tax, value added tax and social
security contributions to the appropriate authorities.

Contractor will not be entitled to any statutory benefits payable to employees or workers by
law, or otherwise any benefits paid or made available by Client to its employees or workers,
including, without limitation, any retirement or pension benefits, social security
contributions, provident fund or gratuity payments; vacation, holiday, or illness payments;
participation in any plans, arrangements or distributions made by Client pertaining to any
bonus, stock options, profit sharing, insurance or similar benefits; or any other end-of-
service benefits payable to an employee or worker.

3.2 No Subcontracting. The activities contemplated in this agreement to be performed by

the Contractor will not be understood as subcontracting. The Contractor´s employees, at no
time, will be available or for the benefit of the Client or follow its instructions and/or
guidelines. The Client acknowledges that the activities carried out by the Contractor do not
constitute the predominant activity of the Client nor are they part of its corporate purpose.

3.3 No Authority. Contractor will have no authority to enter into agreements that bind Client
or create obligations on the part of Client without the prior written authorization of Client.
Contractor will not hold itself out as being an employee, agent, partner or assignee of Client,
as having any authority to bind Client or to incur any liability on behalf of Client, and will
make such absence of authority clear in its dealings with any third parties.

3.4 Status. This Agreement is one for the provision of services and not a contract of service
or employment, and accordingly, Contractor will be solely responsible for (a) payment of all
taxes, salaries, benefits, national insurance premiums, social security contributions,
withholding taxes, workers’ compensation, unemployment and disability insurance, and any
other liability, deduction, contribution, assessment or claim arising from or made in
connection with the performance of the Services required by any government agency or any
other competent authority; and (b) compliance with all applicable labor and employment
requirements with respect to Contractor’s self-employment, sole proprietorship or other
form of business organization. Contractor will report to all applicable government agencies
as income all compensation received by Client pursuant to this Agreement. Contractor will
ensure that none of its employees hold themselves out as being the employees of Client or
having any authority at any time to bind Client, or otherwise attempt to claim any
employment or other relationship with Client.

3.5 Liability. Contractor will be liable for and will indemnify Client for any loss, liability, costs,
(including reasonable fees and expenses of attorneys and other professionals), penalties,
damages and expenses arising from any breach of the terms of this Agreement and/or any
applicable Statement of Work (including its data protection provisions) by Contractor or by a
subcontractor engaged by Contractor of the terms of this Agreement (including in relation
to data protection obligations) or any other action or inaction by or for or on behalf of
Contractor. Contractor will accordingly maintain in force suitable insurance policies.
Contractor acknowledges that Client will not carry any liability insurance on behalf of
Contractor. Contractor will provide promptly copies of such insurance obtained on
reasonable request.

3.6 Indemnification by Contractor. Contractor will indemnify and hold Client harmless from
and against all damages, liabilities, losses, penalties, fines, expenses and costs (including
reasonable fees and expenses of attorneys and other professionals) arising out of or relating
to any obligation imposed by any government authority and/or court of law on Client to pay
any withholding taxes, social security, unemployment or disability insurance, employees’
retirement and/or pension benefits or similar items in connection with compensation
received by Contractor pursuant to this Agreement. In the event of any violation by
Contractor of applicable law related to this Section 3.6, Contractor will indemnify Client for
and in respect of:

a. payment of all taxes, salaries, benefits, national insurance premiums, social security
contributions, withholding taxes, workers’ compensation, unemployment and disability
insurance, employees’ retirement and/or pension benefits and any other liability,
deduction, contribution, assessment or claim arising from or made in connection with
the performance of the Services required by any government agency; except where
recovery by Client pursuant to this Section 3.6. is prohibited by law; and all reasonable
costs, expenses, penalties, fines or interest incurred or payable by Client in
connection with or in consequence of Contractor’s failure to pay any amounts due and
owing to any government agency; except where Contractor’s failure to pay was
caused directly by Client's negligence or intentional misconduct; and
b. any liability arising from any employment-related claim or any claim based on worker
status (including reasonable fees and expenses of attorneys and other professionals)
brought by Contractor or any subcontractor against Client arising out of or in
connection with the provision of the Services.

3.7 Set-off. Client may, in its sole discretion, satisfy any of the indemnities set forth in this
Section 3.7. (in whole or in part) by way of deduction from any payments due to Contractor.
3.8 No expectation of renewal. Contractor agrees that they have no expectation that this
Agreement will be renewed at the expiry of the Contract Period and no representation
regarding the renewal shall be valid and binding on Client unless recorded in writing and
signed by both Parties

4. OWNERSHIP

4.1 Disclosure of Work Product. Contractor will, as an integral part of the performance of
Services, disclose in writing to Client all inventions, products, designs, drawings, notes,
documents, information, documentation, improvements, works of authorship, processes,
techniques, know-how, algorithms, specifications, biological or chemical specimens or
samples, hardware, circuits, computer programs, databases, user interfaces, encoding
techniques, and other materials of any kind that Contractor (or any subcontractor) may
make, conceive, develop or reduce to practice, alone or jointly with others, or learned, in
whole or in part, by or for or on behalf of Contractor during the term of this Agreement that
relate to the subject matter of or arise out of or in connection with performing Services, or
that result from or that are related to such Services, whether or not they are eligible for
patent, copyright, mask work, trade secret, trademark or other legal protection (collectively,
“Contractor Work Product”). Contractor Work Product includes all deliverables that
Contractor has undertaken to provide Client in the course of performing the Services

4.2 Ownership of Contractor Work Product. Contractor agrees that all Contractor Work
Product will be the sole and exclusive property of Client. Contractor hereby irrevocably
transfers and assigns to Client, and agrees to irrevocably transfer and assign to Client, all
right, title and interest in and to Contractor Work Product, including all worldwide patent
rights (including patent applications and disclosures), copyright rights, mask work rights,
trademarks, trade secret rights, know-how, and any and all other intellectual property or
proprietary rights (collectively, “Intellectual Property”) therein. At Client’s request and
expense, during and after the term of this Agreement, Contractor will assist and cooperate
with Client in all respects, and will execute documents, and will take such further acts
reasonably requested by Client to enable Client to acquire, transfer, maintain, perfect and
enforce its Intellectual Property and other legal protections for Contractor Work Product.
Contractor hereby appoints the officers of Client as Contractor’s attorney-in-fact to execute
documents on behalf of Contractor for this limited purpose, and agrees to execute a
separate power of attorney for this purpose if instructed to do so by Client.

4.3 Moral Rights. To the fullest extent permitted by applicable law, Contractor also hereby
irrevocably transfers and assigns to Client, and agrees to irrevocably transfer and assign to
Client, and waives and agrees never to assert, any and all Moral Rights (as defined below)
that Contractor may have in or with respect to any Contractor Work Product, during and
after the term of this Agreement. “Moral Rights” mean any right to which Contractor is now
or may be at any future time be entitled to claim authorship of a work, to object to or
prevent the modification or destruction of a work, to withdraw from circulation or control the
publication or distribution of a work, and any similar right, existing under judicial or statutory
law of any country in the world, or under any treaty, regardless of whether or not such right
is called or generally referred to as a “moral right.”

4.4 Related Rights. To the extent that Contractor owns or controls (in the present or in the
future) any patent rights, copyright rights, mask work rights, trade secret rights, trademarks
or any other intellectual property or proprietary rights that may block or interfere with, or
may otherwise be required for, the exercise by Client of the rights assigned to Client under
this Agreement (collectively, “Related Rights”), Contractor hereby grants or will cause to be
granted to Client a non-exclusive, royalty-free, irrevocable, perpetual, transferable,
worldwide license (with the right to sublicense) to make, have made, use, offer to sell, sell,
import, copy, modify, create derivative works based upon, distribute, sublicenses, display,
perform and transmit any products, software, hardware, methods or materials of any kind
that are covered by such Related Rights, to the extent necessary to enable Client to
exercise all of the rights assigned to Client under this Agreement.

4.5 Contractor acknowledges that except as provided by law, no further fees or

compensation other than those provided for in this Agreement are due or may become due
to Contractor in respect of the performance of the obligations under this section 4.

4.6 Nothing contained in this Agreement will be construed to preclude Client from exercising
any and all of its rights and privileges as sole and exclusive owner of all of the Intellectual
Property owned by or assigned to Client under this Agreement. Client, in exercising such
rights and privileges with respect to any particular item of Intellectual Property, may decide
not to file any patent application or any copyright registration on such Intellectual Property,
may decide to maintain such Intellectual Property as secret and confidential, or may decide
to abandon such Intellectual Property, or dedicate it to the public. Contractor will have no
authority to exercise any rights or privileges with respect to the Intellectual Property owned
by or assigned to Client under this Agreement.

4.7 Exploitation. If any part of the Services or Intellectual Property or information provided
hereunder is based on, incorporates, or is an improvement or derivative of, or cannot be
reasonably and fully made, used, reproduced, distributed and otherwise exploited
(collectively, “Exploited”) without using or violating technology or intellectual property rights
owned by or licensed to Contractor (or any person involved in the Services) and not
assigned hereunder, Contractor hereby grants Client and its successors a perpetual,
irrevocable, worldwide royalty-free, non-exclusive, sublicensable right and license to fully
Exploit and exercise all such technology and intellectual property rights in support of Client’s
exercise or exploitation of the Services, Intellectual Property, other work or information
performed or provided hereunder, or any assigned rights (including any modifications,
improvements and derivatives of any of them).

5. CONFIDENTIAL INFORMATION

5.1 Definition of Confidential Information. For purposes of this Agreement, all information
Client provides to Contractor whether or not such information is marked “confidential”, all
information pertaining to the Services performed by Contractor, all Contractor Work
Product, Client’s Intellectual Property, this Agreement, and all information regarding Client’s
business, including, without limitation, the identity of Client, will be deemed and treated as
strictly confidential, non-public information (“Confidential Information”) unless and until
Client specifically authorizes Contractor in writing that any such information may be treated
as public. Except as specifically required by law, Contractor may disclose Confidential
Information only with Client’s prior written consent. Contractor will have no authority to
disclose Confidential Information except in accordance with this section. Information already
or generally available to the public (other than as a result of Contractor’s breach of these
provisions) will not be considered Confidential Information.

5.2 Economic Value of Confidential Information. Contractor acknowledges that Confidential

Information has independent economic value, actual or potential, that is not generally known
to the public or to others who could obtain economic value from its disclosure or use, and
that the Confidential Information is subject to a reasonable effort by Client to maintain its
secrecy and confidentiality. Except as essential to Contractor’s obligations under this
Agreement, Contractor will not disclose any information pertaining to this Agreement, the
terms of this Agreement, or any of the Confidential Information. Except as essential to
Contractor's obligations pursuant to their relationship with Client, Contractor will not make
any duplication or other copy of Client’s Confidential Information.

5.3 Non-Use and Non-Disclosure. Contractor will not, during or subsequent to the term of
this Agreement, use Client’s Confidential Information for any purpose whatsoever other than
the performance of the Services on behalf of Client. Contractor will neither deliver, reveal,
nor report any Confidential Information obtained or created pursuant to this Agreement, to
any federal, state or local government body or agency, or to any other person or entity,
public or private, without (i) express prior written permission of Client, or (ii) a court or
administrative order requiring disclosure. In the event that Contractor forms the opinion that
it is required by applicable law to disclose any of Client’s Confidential Information, or is
served with a witness summons, subpoena, or court or administrative order requiring
disclosure of any Confidential Information, Contractor will, prior to making such disclosure,
immediately notify Client in writing, and will, in accordance with Client’s direction, respond,
appeal or challenge such witness summons, subpoena, or court administrative order, prior
to disclosure, and will cooperate fully with Client in responding to, appealing or challenging
any such witness summons, subpoena, or court or administrative order; except that this
Section 5.3 will not apply where Contractor is required by law to disclose Client’s
Confidential Information without notice to Client. Neither Contractor nor Contractor’s related
entities, or subcontractors, nor their respective employees will disclose any Confidential
Information to any third party, nor will they use or allow the use of any Confidential
Information, to further any private interest other than as contemplated by this Agreement.
Contractor will take appropriate measures to ensure the confidentiality and protection of all
Confidential Information and to prevent its disclosure or its inappropriate use by Contractor
or its subcontractors, or by Contractor’s or its subcontractors’ respective employees or
related entities. Contractor’s obligations under this Section shall survive the expiration or
termination of this Agreement.

5.4 Former or Concurrent Client’s Confidential Information. Contractor agrees that

Contractor will not, during the term of this Agreement, improperly use, disclose, or induce
Client to use any confidential information of any third party including, but not limited to, any
former or concurrent client of Contractor. Contractor will not bring onto the premises or
devices of Client any confidential information belonging to any third party. Contractor will
indemnify Client and hold it harmless from and against all claims, liabilities, damages and
expenses (including reasonable legal fees, expenses and costs) arising out of or in
connection with any violation or claimed violation of a third party’s rights resulting in whole
or in part from the Client’s use of such third party’s confidential information by Contractor in
connection with Contractor’s fulfillment of its obligations under this Agreement.

5.5 Third Party Confidential Information. Contractor recognizes that Client has received
and may receive, in the future, confidential information of third parties subject to a duty on
the Client’s part to maintain the confidentiality of such information and to use it only for
certain limited purposes. Contractor agrees: (a) that Contractor owes Client and any such
third party, during the terms of this Agreement and thereafter, a duty to hold all such
confidential or proprietary information in the strictest confidence; (b) to treat any such third-
party confidential information as if it was Client’s Confidential Information; and (c) not to
disclose it to any person, firm, corporation or other entity or to use it except as necessary in
carrying out the Services for Client consistent with Client’s agreement with such third party.

5.6 Return of Materials. All documents and other tangible objects containing or representing
Confidential Information and all copies thereof that are in the possession of Contractor will
be and remain the property of Client, and Contractor will promptly return such Confidential
Information and all copies thereof (including electronic copies) to Client upon termination
or/and expiration of this Agreement or upon Client’s earlier request, whichever the earlier.
Contractor shall not keep any copies of the above materials, and once returned to Client in
full, Contractor shall delete or destroy any copies which have remained in its possession.
6. DATA PROTECTION

6.1 To the extent that the nature of the Services requires Contractor to process Personal
Data (as defined below), Contractor will (and procures that any subcontractor will) process
all Personal Data in accordance with, where and as applicable, the General Data Protection
Regulation 2016/679 under European Union law (“GDPR”) on data protection and privacy,
the California Consumer Privacy Act (“CCPA”), data protection legislation of Mexico “ley de
protección de datos personales en posesion de particulares”, and all other applicable data
protection laws (collectively, the “Data Protection Laws”). “Personal Data” will have the
meaning set forth in Article 4 of the GDPR, or as such term is defined under the laws of any
territory with jurisdiction over this Agreement related to the protection of Personal Data.

6.2 Contractor will fully comply with any reasonable instructions from and on behalf of Client
regarding the processing of that Personal Data. The parties will inform each other
immediately of any suspected or confirmed Personal Data breaches or unauthorised or
unlawful processing, loss, or destruction of, or damage to Personal Data processed by a
party in connection with Contractor’s provision of the Services. To the extent that the
Services consist of the development of software, Contractor will develop the software in
compliance with Data Protection Laws.

6.3 Without prejudice to the generality of this clause relating to data protection, Contractor
will and ensures that its subcontractors and employees will:

a. cooperate fully with Client in order to enable Client to comply with its obligations
under Data Protection Laws (including in relation to subject access requests, security,
breach notifications, privacy impact assessments, consultations with supervisory
authority or regulators);
b. implement and maintain appropriate technical and organizational measures against
unauthorized and unlawful processing of Personal Data and against accidental loss
and destruction of or damage to Personal Data;
c. process any Personal Data disclosed to Contractor by or on behalf of Client only (i) for
the purposes of providing the Services; and (ii) for the purposes for which that
Personal Data was obtained and is processed by Client;
d. immediately provide such evidence of Contractor’s compliance with Contractor’s
obligations under Data Protection Laws as Client may from time to time reasonably
request; and
e. immediately upon notification by Client, take all appropriate action to enable Client to
properly comply with any request from a data subject in relation to access to and/or
rectification or erasure of Personal Data.

6.4 Contractor understands and agrees that Client may, at Client’s sole discretion, carry out
monitoring of the client communications facilities use by Contractor (email supplied by
client, phone, mobile phone and computer communication) to monitor, prevent, detect or
investigate any possible unauthorized use of Client’s communications systems, wrongdoing
or non-compliance with Client’s practices and procedures by Contractor, its employees and
subcontractors.

6.5 Client will collect and process Contractor’s Personal Data in accordance with its privacy
notice and applicable laws.

7. WARRANTIES

7.1 No Pre-existing Obligations. Contractor represents and warrants that Contractor (and
any subcontractor) has no pre-existing obligations or commitments (and will not assume or
otherwise undertake any obligations or commitments) that would be in conflict or
inconsistent with or that would hinder Contractor’s performance of Contractor’s obligations
under this Agreement.

7.2 Performance Standard and Compliance. Contractor covenants that Contractor (and any
subcontractor) will perform the Services in a thorough and professional manner, consistent
with high professional and industry standards by individuals with the requisite training,
background, experience, technical knowledge and skills to perform Services. Any deviation
in the quality of the Services will be remedied by Contractor upon written notice to this
effect by Client. Contractor will (and will ensure that any subcontractor will):

a. comply with all applicable laws, regulations, codes and sanctions relating to anti-
bribery and anti-corruption;
b. promptly report to Client any request or demand for any undue financial or other
advantage of any kind received by Contractor in connection with the performance of
this Agreement;
c. not engage in any activity, practice or conduct which would constitute either a tax
evasion facilitation offence or a foreign tax evasion facilitation offence;
d. promptly report to Client any request or demand from a third party to facilitate the
evasion of tax or any suspected tax evasion offence or facilitation of tax evasion
offences whether under local law or under the law of any foreign country, in
connection with the performance of this Agreement; and
e. comply with all applicable laws and policies notified to Contractor regarding a
prohibition against discrimination, harassment and bullying; and
f. as required, certify to Client in writing Contractor’s compliance with this clause.

7.3 Non-infringement. Contractor represents and warrants that Contractor Work Product
does not, and will not infringe, misappropriate or violate the proprietary rights of any third
party, including, without limitation, any Intellectual Property Rights or any rights of privacy or
rights of publicity, except to the extent any portion of Contractor Work Product is created,
developed or supplied by Client or by a third party on behalf of Client.

7.4 Competitive Activities. Client acknowledges that Contractor provides services to other
Clients. Notwithstanding the foregoing, Contractor agrees that during the term of this
Agreement, Contractor will not, directly or indirectly, engage or participate in or provide
services to any business that is competitive with the types and kinds of business being
conducted by Client without the prior written agreement of Client; except that this Section
7.4 will not apply where prohibited by law.

7.5 Non-Solicitation of Personnel. During the term of this Agreement and for a period of one
(1) year thereafter, Contractor will not directly or indirectly solicit the services of any of
Client’s employees, workers or contractors for Contractor’s own benefit or for the benefit of
any other person or entity. Client will not directly or indirectly solicit Contractor’s employees
for Client’s own benefit or for the benefit of any other person or entity or attempt to induce
such employees, workers or contractors to terminate their employment/contract (whichever
relevant) with Client.

8. TERM AND TERMINATION

8.1 Term. This Agreement will commence on the Effective Date and will remain in full force
and effect for as long as Contractor is performing Services pursuant to a Statement of Work,
unless terminated earlier in accordance with the terms of this Agreement or , a Statement of
Work, or this Section 8.

8.2 Termination for Breach. Except as provided below, either party may terminate this
Agreement (including all Statements of Work) if the other party breaches any material term
of this Agreement and fails to cure such breach within thirty (30) days following a written
notice thereof from the non-breaching party. Client may terminate this Agreement (including
all Statements of Work) with immediate notice and with no liability to make any further
payments to Contractor (other than in respect of amounts accrued before the Termination
Date) if at any time Contractor:

a. commits (or any of its subcontractors commits) any gross negligence or intentional
misconduct affecting the business of Client, including but not limited to acts of fraud
or dishonesty, material breaches of Client’s code of conduct-related rules and policies
insofar as they are applicable to independent contractors (including relating to
bribery, corruption, tax evasion, data protection, equality and diversity, and health and
safety);
b. commits (or any of its subcontractors commits) any bribery offence;
 c. commits (or any of its subcontractors commits) a local or foreign tax evasion
facilitation offence;
d. is wound-up or declared bankrupt or makes arrangement with or for the benefit of
Contractor’s creditors or has a court administration order made against Contractor for
the reimbursement of Contractor’s creditors.

8.3 Termination for Convenience. Either party may terminate this Agreement (including all
Statements of Work) at any time, without assigning any reason, upon at least ten (10) days
written notice to the other party. Client may also terminate an individual Statement of Work
at any time, without assigning any reason, upon at least ten (10) days’ written notice to
Contractor.

8.4 Termination of Deel Terms and Conditions. This Agreement will automatically terminate
upon termination of the Deel Terms and Conditions by either party, or in the event that Deel
terminates Client’s or Contractor’s use of the Deel platform for any reason.

8.5 Effect of Termination. Upon the expiration or termination of this Agreement for any
reason: (i) Contractor will promptly deliver to Client all Contractor Work Product, including all
work in progress on any Contractor Work Product not previously delivered to Client, if any,
including any electronic copies thereof; (ii) Contractor will promptly deliver to Client all
Confidential Information in Contractor’s possession or control, including any electronic
copies thereof; and (iii) Client will pay Contractor any accrued but unpaid fees due and
payable to Contractor pursuant to Section 2.

8.6 Survival. The rights and obligations of the parties under Sections 2, 3, 4, 5, 6, 7.3, 7.5,
8.5, 8.6, 9 and 10 will survive the expiration, new statements of work or termination of this
Agreement to the maximum period granted under the applicable law

9. LIMITATION OF LIABILITY

9.1 Nothing in this Agreement will exclude or limit either party’s liability for losses incurred by
the other party resulting from: death or personal injury due to the willful intent, gross
negligence of the other party or that of their employees, affiliates or subcontractors; a
party’s fraud or fraudulent misrepresentation; a contractor breach of the warranty of non
infringement under Section 7.3; or a party’s breach of applicable law.

9.2 Subject to the provisions above, neither party will be liable in contract, tort (including,
without limitation, negligence), pre-contract or other representations (other than fraudulent
misrepresentation) or otherwise arising out of or in connection with this Agreement for: (a)
any economic losses (including, without limitation, loss of revenues, profits, contracts, data,
business, anticipated savings or cost of substitute services); (b) any loss of goodwill or
reputation; or (c) any special, indirect or consequential losses suffered or incurred by a party
arising out of or in connection with the provisions of, or any matter under the Agreement;
whether or not such losses were within the contemplation of the parties on the Effective
Date.

IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY SPECIAL, INCIDENTAL, PUNITIVE,
EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THIS
AGREEMENT, EVEN IF THE PARTY HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY
OF SUCH DAMAGES. EXCEPT AS OTHERWISE SET FORTH IN THIS SECTION 9, EACH
PARTY’S MAXIMUM LIABILITY WILL NOT EXCEED THE UNDISPUTED OUTSTANDING
BALANCES OWED TO CONTRACTOR.

10. GENERAL

10.1 Assignment. Contractor may not assign, transfer or delegate this Agreement or any of
the Services, in whole or in part, without Client’s express prior written consent. Any attempt
to assign or transfer this Agreement, without such consent, will be void. Subject to the
foregoing, this Agreement will bind and benefit the parties and their respective successors
and assigns.

10.2 No Election of Remedies. Except as expressly set forth in this Agreement, the exercise
by Client of any of its remedies under this Agreement will not be deemed an election of
remedies and will be without prejudice to its other remedies under this Agreement or
available at law or in equity or otherwise.

10.3 Equitable Remedies. Client will have the right to enforce this Agreement and any of its
provisions by injunction, specific performance or other equitable relief, to the extent
permissible under applicable laws, without having to post a bond or other consideration, in
addition to all other remedies that Client may have for a breach of this Agreement at law or
otherwise.

10.4 Attorneys’ Fees. If any action is necessary to enforce the terms of this Agreement, the
substantially prevailing party will be entitled to reasonable attorneys’ fees, costs and
expenses in addition to any other relief to which such prevailing party may be entitled.

10.5 GOVERNING LAW AND JURISDICTION. THIS AGREEMENT WILL BE GOVERNED BY AND
CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE TEXAS OF UNITED STATES,
EXCLUDING ITS BODY OF LAW CONTROLLING CONFLICT OF LAWS. ANY LEGAL ACTION
OR PROCEEDING ARISING UNDER THIS AGREEMENT WILL BE BROUGHT EXCLUSIVELY IN
THE FEDERAL OR STATE COURTS LOCATED IN TEXAS, USA AND THE PARTIES
IRREVOCABLY CONSENT TO THE PERSONAL JURISDICTION AND VENUE THEREIN.
10.6 Severability. If any provision of this Agreement is held invalid or unenforceable by a
court of competent jurisdiction, the remaining provisions of this Agreement will remain in full
force and effect, and the provision affected will be construed so as to be enforceable to the
maximum extent permissible by law.

10.7 Waiver. The failure by either party to enforce any provision of this Agreement will not
constitute a waiver of future enforcement of that or any other provision.

10.8 Notices. All notices required or permitted under this Agreement will be in writing, will
reference this Agreement, and will be deemed given when delivered via e-mail. All such
notices will be sent to the e-mail addresses set forth above or to such other e-mail address
as may be specified by either party to the other party in accordance with this Section 10.8.

10.9 Entire Agreement. This Agreement, together with all Statements of Work, constitutes
the complete and exclusive understanding and agreement of the parties with respect to its
subject matter and supersedes all prior understandings and agreements, whether written or
oral, with respect to its subject matter. Each party acknowledges that in entering into this
Agreement it does not rely on any statement, representation, assurance or warranty that is
not set out in this Agreement (including any Statement of Work). No term of any Statement
of Work will be deemed to amend the terms of this Agreement unless a Statement of Work
references a specific provision in this Agreement and provides that the Statement of Work is
amending only that specific provision of this Agreement and only with respect to Services
performed pursuant to such Statement of Work. Any waiver, modification or amendment of
any provision of this Agreement will be effective only if in writing and signed by the parties
hereto. Each party agrees that it will have no claim for innocent or negligent
misrepresentation based on any provision of this Agreement.

10.10 No Partnership. This Agreement does not create a partnership or joint-venture

relationship.

10.11 Counterparts. This Agreement may be executed in counterparts, each of which will be
deemed an original, but all of which together will constitute one and the same instrument.

10.12 Modifications. This Agreement may be modified only by a contract in writing executed
by the parties to this Agreement against whom enforcement of such modification is sought.

10.13 Third-Party Rights. The parties do not intend that any term of this Agreement will be
enforceable by any person who is not a party to this Agreement.

10.14 Electronic Signatures. Except where prohibited by law, the parties consent to use
Deel’s electronic signature service to execute this Agreement and agree that such
signatures are valid and binding on the parties.
11. FORCE MAJEURE

Except with respect to payment obligations under this Agreement, no party shall be liable
for, nor shall such party be considered in breach of this Agreement due to, any failure to
perform its obligations under this Agreement as a result of a cause beyond its control,
including any act of God or a public enemy or terrorist, act of any military, civil or regulatory
authority, change in any law or regulation, fire, flood, earthquake, storm or other like event,
disruption or outage of communications, power or other utility, unavailability of supplies, or
any other cause, whether similar or dissimilar to any of the foregoing, which could not have
been prevented by such party with reasonable care (each, a “Force Majeure Event”). Within
24 hours of the occurrence of a Force Majeure Event, the affected party shall notify the
other party of the occurrence by sending either (i) an e-mail message, or (ii) a fax message,
to the other party unless such notification is impossible due to Force Majeure event.

In addition, the affected party shall provide to the other party within seven (7) days of
determining the cause of the Force Majeure Event a written explanation concerning the
circumstances that caused the Force Majeure Event. The time for performance required of
the affected party shall be extended by the period of such delay provided the party is
exercising diligent efforts to overcome the cause of such delay.

Initially, cases of Force Majeure will suspend the execution of this Agreement. The Parties
will meet or have a call within a period of seven (7) calendar days, unless this is impossible
due to force majeure event, to examine the impact of the event and to agree on the
conditions in which the fulfillment of the Agreement will be resumed.

If the cases of Force majeure last for more than one (1) month, this contract can be
automatically terminated by the most diligent Party.

IN WITNESS WHEREOF, the parties have executed this Agreement as of the Effective Date.

CLIENT CONTRACTOR

Signature: [CLIENT_SIGNATURE] Signature: [CONTRACTOR_SIGNATURE]

Date: [CLIENT_SIGNED_AT] Date: [CONTRACTOR_SIGNED_AT]

 EXHIBIT A
STATEMENT OF WORK 1
REF: mxx56x8

DATE: [SIGNED_DATE]

This Statement of Work is issued under and subject to all of the terms and conditions of
Contractor Agreement dated as of [CONTRACT_SIGNED_AT], between Client and
Contractor.

Statement of Work Effective Date October 3, 2024

Type of Contract Pay As You Go

Start Date October 7, 2024

Scope of work Duties and Responsibilities

- Manage amounts of incoming calls.

- Respond to customer inquiries.
- Tracking customer functional requirements.
- Build a trust relationship for customer account
loyalty and engage customers.
- Handle customer complaints and provide
appropriate solutions.
- Resolves product or service problems by clarifying
the customer's complaint, determining the cause of
the problem, selecting and explaining the best
solution to solve the problem, following up to ensure
resolution.
- Process orders, forms, applications and requests.
- Attracts potential customers by answering product
and service questions and suggesting information
about other products and services.
- Manage customers' accounts.
- Maintain customer databases by updating account
information.
- Set up new customer accounts by recording
account information.
 - Keep records of customer interactions and
transactions.

Payment Currency MXN - Mexican Peso

Payment Rate / Amount MX$103.00 per hour

On-target Payment N/A

First Payment Date October 18, 2024

Invoice Cycle Semi-monthly, ends the 15th and the last of the
month

Payment Due After 5 day(s) following cycle ending

Pay Before Weekends Yes

Contract End Date Not specified

Termination Notice Period 10 day(s)

Special Clauses

CLIENT CONTRACTOR

Signature: [CLIENT_SIGNATURE] Signature: [CONTRACTOR_SIGNATURE]

Date: [CLIENT_SIGNED_AT] Date: [CONTRACTOR_SIGNED_AT]

 REQUIRED DOCUMENTS

COMPANIES: (i) Articles of incorporation, (ii) Current Bylaws, (iii) Power of attorney of
the person who will sign on behalf; and (iv) Tax ID
REGULAR PERSON: (i) ID, (ii) proof of address; and (iii) Tax ID
 CONTRACT EVENT LIST

CONTRACT CREATED

October 2, 2024 at 22:07:56

SZ Coordinator

131.226.115.93