SAP Shared Services

Enterprise Solutions

Investments and recurring cost in SAP landscape are constantly growing, exerting a continuous pressure to
reduce costs and increase transparency of IT services. Chief information officers (CIOs) often find themselves
grappling with a multitude of issues such as - high cost of operations, difficulty in finding value additions, lack of
flexibility and scalability of support model, limited productivity gains, attrition and challenges in knowledge
retention.

Tata Consultancy Services (TCS) offers Shared Services to help you harmonize and streamline recurring cost
Contact and add value to your business. TCS Enterprise Solutions offer you critical technology services and solutions
To know more about how you can leverage TCS’ SAP Shared Services, contact that your business demands. Always up-to-date on trends and technology, we partner with SAP to help you
global.sapss@tcs.com operate with greater agility, make faster as well as profitable decisions, and collaborate globally with
increased mobility.
About Tata Consultancy Services Ltd (TCS)
Tata Consultancy Services is an IT services, consulting and business solutions organization that
delivers real results to global business, ensuring a level of certainty no other firm can match. TCS Overview
offers a consulting-led, integrated portfolio of IT and IT-enabled, infrastructure, engineering and
assurance services. This is delivered through its unique Global Network Delivery ModelTM, SAP Shared Services started at TCS in 2005. Today, we have well- (GNDM), which ensures predictable results with a ‘follow-the-sun’
recognized as the benchmark of excellence in software development. A part of the Tata Group, established support processes and service level agreements (SLAs) development strategy. With us as your partners, you can be the first
India’s largest industrial conglomerate, TCS has a global footprint and is listed on the National and we have been successful in providing all our customer among your competitors to innovate, benefit, and gain leadership
Stock Exchange and Bombay Stock Exchange in India. organizations with mature and agile support. through SAP innovation.

A comparison of different service models below indicates the By partnering with us you can leverage our:
For more information, visit us at www.tcs.com
benefits of a shared service model over others.
n Large pool of SAP functional, technical and industry-specific
We deliver the SAP expertise and experience that you need to domain consultants
IT Services enhance your SAP platforms, enabling leaner, smarter business.
Business Solutions n Proven support methodology
TCS Design Services I M I 12 I 12

Partner with us to implement SAP enterprise solutions and gain

Outsourcing significant competitive advantage by achieving results ahead of the n Processes, which are mature, robust and specifically designed for
competition, with better ideas, and much higher returns. this model
All content / information present here is the exclusive property of Tata Consultancy Services Limited (TCS). The content / information contained here is
correct at the time of publishing. No material from here may be copied, modified, reproduced, republished, uploaded, transmitted, posted or We also design, develop, implement and support customer-specific
distributed in any form without prior written permission from TCS. Unauthorized use of the content / information appearing here may violate n Quality consciousness
copyright, trademark and other applicable laws, and could result in criminal or civil penalties. solutions. Managing this worldwide network of expertise and
Copyright © 2012 Tata Consultancy Services Limited innovation is made possible by our Global Network Delivery ModelTM Track record of meeting agreed upon service levels
“TCS, as a System Integrator, has put forward their best practices and “TCS proactively helped in successfully completing the archiving and
solutions in SAP ERP related service delivery and support. The TCS ERP reorganization of tables on CRM production which includes archival of
team has made a significant contribution in delivering improvements in all workflows and specific erroneous workflow from the year 2004 to
Supply Chain and Financial processes in SAP ERP. The TCS ERP team has 2009, by which we were able to control unusual database growth. The
demonstrated its customer commitment time and again in providing net free space recovery was close to 15% with reduced database
innovative solutions within challenging timelines. I would like to maintenance activities, current database size and archive log generation
appreciate and thank all the TCS team members for their unstinted due to erroneous workflows.”
Vice President – IT Application Group
commitment, active engagement, and constant support to us.” Leading provider of Intelligent Communication Solutions across Globe

Sr. VP (Finance)
Leading DTH service provider in India

Model Benefits Perceived Challenges SAP Shared Delivery Model

“Seeking a balance between controlling costs and continually improving quality”
n Effective organization change
management Continue to maintain end n Unable to leverage offshore for innovation,
user satisfaction level from day one value add quickly Support Window SLAs
Dedicated Model n Flexibility in on-site capacity for n Higher lead time to onboard resource
supporting other initiative n Difficulty in mitigating risk of attrition
n Effective teaming

n Moderate Cost High Availability Continuous Improvement in

Service Levels
n Ramp ups are easy n Longer lead time to maintain comfort
Hybrid Model
n More Coverage & less delivery risk n Buffer capacity needs to be built Customer’s
n Better competency spread CTQs

n Lowest Cost & Wider Support Window Higher Flexibility & Scalability IT & Industry Best Practices
n Leverage experience from other
engagements
Reduced Cost Higher Customer Satisfaction
Shared Services n Flexible Staffing - Availability of pool of n Minimal onsite presence
consultants to ensure any resource need
for projects or major change requests
n Focus on Innovation and Value add

Comparison of various support models Summarizing - Shared Support Model

Benefits Leverage our shared services and gain benefits such as: The TCS Advantage Specialized team with a wide skill-set
The TCS specialists have high level of expertise in all SAP
Certain Critical to Quality (CTQ) factors that CIOs like you n Scalability to quickly ramp-up or downsize the team modules, including the latest, and in all supported SAP
Experience in working with organizations across
are concerned about are: as your needs change versions. The team consists of 40% technical and 60%
globe
Currently, we serve over 35 customers all over the world functional staff including domain experts and
n High quality availability n Flexibility on pricing through a variety of delivery
in countries like North America, Europe, Middle East and experienced project managers. The team also provides
models to suit your needs
Africa, Asia Pacific, and India. This experience provides us support for niche areas such as Supplier Relationship
n Reduced cost
n Business continuity through uninterrupted, access to best practices used in different countries as Management (SRM), Advanced Planner and Optimizer
n Continuous improvements in service levels prioritized, SLA-based support well as global practices. (APO), Customer Relationship Management (CRM),
Global Trade Services (GTS) and Dealer Business
n IT and industry best practices n Enriched knowledge and expertise through best Expertise in providing solutions for various Management (DBM).
practices from other industries, mature and industries
Address your CTQ concerns by using our shared services standardized support processes, efficient knowledge Our experts have provided solutions to organizations Our deep relationship with SAP
model that has been a key differentiator for many global management process that increase productivity and operating in a wide range of industries such as Our relationship with SAP enables us to design,
organizations and add significant value to your business. pass benefits to your customers, standardized manufacturing, insurance, media and information implement, maintain and evolve SAP solutions faster,
metrics to measure performance services, energy and utility, retail and consumer more efficiently and most cost effectively. Many
packaged goods (CPG), telecom, hospitality, and the industry-specific SAP-based solutions that we provide
n Dedicated helpdesk tools at minimal cost and ‘near public sector. are co-developed with SAP.
zero’ recurring cost
“TCS, as a System Integrator, has put forward their best practices and “TCS proactively helped in successfully completing the archiving and
solutions in SAP ERP related service delivery and support. The TCS ERP reorganization of tables on CRM production which includes archival of
team has made a significant contribution in delivering improvements in all workflows and specific erroneous workflow from the year 2004 to
Supply Chain and Financial processes in SAP ERP. The TCS ERP team has 2009, by which we were able to control unusual database growth. The
demonstrated its customer commitment time and again in providing net free space recovery was close to 15% with reduced database
innovative solutions within challenging timelines. I would like to maintenance activities, current database size and archive log generation
appreciate and thank all the TCS team members for their unstinted due to erroneous workflows.”
Vice President – IT Application Group
commitment, active engagement, and constant support to us.” Leading provider of Intelligent Communication Solutions across Globe

Sr. VP (Finance)
Leading DTH service provider in India

Model Benefits Perceived Challenges SAP Shared Delivery Model

“Seeking a balance between controlling costs and continually improving quality”
n Effective organization change
management Continue to maintain end n Unable to leverage offshore for innovation,
user satisfaction level from day one value add quickly Support Window SLAs
Dedicated Model n Flexibility in on-site capacity for n Higher lead time to onboard resource
supporting other initiative n Difficulty in mitigating risk of attrition
n Effective teaming

n Moderate Cost High Availability Continuous Improvement in

Service Levels
n Ramp ups are easy n Longer lead time to maintain comfort
Hybrid Model
n More Coverage & less delivery risk n Buffer capacity needs to be built Customer’s
n Better competency spread CTQs

n Lowest Cost & Wider Support Window Higher Flexibility & Scalability IT & Industry Best Practices
n Leverage experience from other
engagements
Reduced Cost Higher Customer Satisfaction
Shared Services n Flexible Staffing - Availability of pool of n Minimal onsite presence
consultants to ensure any resource need
for projects or major change requests
n Focus on Innovation and Value add

Comparison of various support models Summarizing - Shared Support Model

Benefits Leverage our shared services and gain benefits such as: The TCS Advantage Specialized team with a wide skill-set
The TCS specialists have high level of expertise in all SAP
Certain Critical to Quality (CTQ) factors that CIOs like you n Scalability to quickly ramp-up or downsize the team modules, including the latest, and in all supported SAP
Experience in working with organizations across
are concerned about are: as your needs change versions. The team consists of 40% technical and 60%
globe
Currently, we serve over 35 customers all over the world functional staff including domain experts and
n High quality availability n Flexibility on pricing through a variety of delivery
in countries like North America, Europe, Middle East and experienced project managers. The team also provides
models to suit your needs
Africa, Asia Pacific, and India. This experience provides us support for niche areas such as Supplier Relationship
n Reduced cost
n Business continuity through uninterrupted, access to best practices used in different countries as Management (SRM), Advanced Planner and Optimizer
n Continuous improvements in service levels prioritized, SLA-based support well as global practices. (APO), Customer Relationship Management (CRM),
Global Trade Services (GTS) and Dealer Business
n IT and industry best practices n Enriched knowledge and expertise through best Expertise in providing solutions for various Management (DBM).
practices from other industries, mature and industries
Address your CTQ concerns by using our shared services standardized support processes, efficient knowledge Our experts have provided solutions to organizations Our deep relationship with SAP
model that has been a key differentiator for many global management process that increase productivity and operating in a wide range of industries such as Our relationship with SAP enables us to design,
organizations and add significant value to your business. pass benefits to your customers, standardized manufacturing, insurance, media and information implement, maintain and evolve SAP solutions faster,
metrics to measure performance services, energy and utility, retail and consumer more efficiently and most cost effectively. Many
packaged goods (CPG), telecom, hospitality, and the industry-specific SAP-based solutions that we provide
n Dedicated helpdesk tools at minimal cost and ‘near public sector. are co-developed with SAP.
zero’ recurring cost
 SAP Shared Services

Enterprise Solutions

Investments and recurring cost in SAP landscape are constantly growing, exerting a continuous pressure to
reduce costs and increase transparency of IT services. Chief information officers (CIOs) often find themselves
grappling with a multitude of issues such as - high cost of operations, difficulty in finding value additions, lack of
flexibility and scalability of support model, limited productivity gains, attrition and challenges in knowledge
retention.

Tata Consultancy Services (TCS) offers Shared Services to help you harmonize and streamline recurring cost
Contact and add value to your business. TCS Enterprise Solutions offer you critical technology services and solutions
To know more about how you can leverage TCS’ SAP Shared Services, contact that your business demands. Always up-to-date on trends and technology, we partner with SAP to help you
global.sapss@tcs.com operate with greater agility, make faster as well as profitable decisions, and collaborate globally with
increased mobility.
About Tata Consultancy Services Ltd (TCS)
Tata Consultancy Services is an IT services, consulting and business solutions organization that
delivers real results to global business, ensuring a level of certainty no other firm can match. TCS Overview
offers a consulting-led, integrated portfolio of IT and IT-enabled, infrastructure, engineering and
assurance services. This is delivered through its unique Global Network Delivery ModelTM, SAP Shared Services started at TCS in 2005. Today, we have well- (GNDM), which ensures predictable results with a ‘follow-the-sun’
recognized as the benchmark of excellence in software development. A part of the Tata Group, established support processes and service level agreements (SLAs) development strategy. With us as your partners, you can be the first
India’s largest industrial conglomerate, TCS has a global footprint and is listed on the National and we have been successful in providing all our customer among your competitors to innovate, benefit, and gain leadership
Stock Exchange and Bombay Stock Exchange in India. organizations with mature and agile support. through SAP innovation.

A comparison of different service models below indicates the By partnering with us you can leverage our:
For more information, visit us at www.tcs.com
benefits of a shared service model over others.
n Large pool of SAP functional, technical and industry-specific
We deliver the SAP expertise and experience that you need to domain consultants
IT Services enhance your SAP platforms, enabling leaner, smarter business.
Business Solutions n Proven support methodology
TCS Design Services I M I 01 I 13

Partner with us to implement SAP enterprise solutions and gain

Outsourcing significant competitive advantage by achieving results ahead of the n Processes, which are mature, robust and specifically designed for
competition, with better ideas, and much higher returns. this model
All content / information present here is the exclusive property of Tata Consultancy Services Limited (TCS). The content / information contained here is
correct at the time of publishing. No material from here may be copied, modified, reproduced, republished, uploaded, transmitted, posted or We also design, develop, implement and support customer-specific
distributed in any form without prior written permission from TCS. Unauthorized use of the content / information appearing here may violate n Quality consciousness
copyright, trademark and other applicable laws, and could result in criminal or civil penalties. solutions. Managing this worldwide network of expertise and
Copyright © 2013 Tata Consultancy Services Limited innovation is made possible by our Global Network Delivery ModelTM Track record of meeting agreed upon service levels