FM Test No.4 A.

Skinner’s Operant Theory of

Motivation*
Q.1 In the implications of the B. Adam’s Equity Theory of
Hawthrone studies, which of Motivation
the following reasons are C.Vroom’s Contingency Model
given by the workers? of Motivation
A. Type of Supervision D. All of the above
B. Small Group
C. Novelty of the situation Q.4 The book, ‘The Theories of
D. All of these* Organization’, written by-
A. Karl Pearson
Q.2 Effective supervision is an B. John Miner*
activity of C. David S. Lev
A. Staffing Function D. Marshal
B. Control Function
C. Organization Function Q.5 Ohio State University
D. Direction Function* leadership model was
developed during
Q.3 Its basic premise is that A. Nineteen-twenties
the behavior of human beings B. Nineteen-forties*
is determined by the sum of C. Nineteen-sixties
external environmental D. Nineteen-eighties
factors and not by internal
needs, desire and wants. The Q.6 The observed leader
reference is to behavior was systematized by
the use of
A. Initiating Structure Q.9 Marketing Manager may
Questionnaire be classified in the category of
B. Group Behavior A. Lower Level of
Questionnaire Management
C. Leader Opinion B. Middle Level of
Questionnaire Management*
D. Leader Behavior C. Top Level of Management
Description Questionnaire* D. Non-managerial staff

Q.7 Organizational Behavior Q.10 The Fundamental of

consists of Organizational Behavior is/are
A. Human Resources A. Value of persons
B. Organization Theory B. Individual differences
C. Organization Development C. A whole person
D. All of these* D. All of these*

Q.8 In the Organization, Q.11 The human relations

authority flows in a vertical theory does not lay emphasis
line on
A. From the top downward* A. People
B. From the bottom upward B. Principles*
C. Both ways downward and C. Informal group functions
upward D. Human Motivations
D. Either downward or upward
Q.12 An informal organization
is
A. Not portrayed in B. System
organizational charts C. OR Model*
B. Not written and manualised D. Economic variables
C. Customary not enacted*
D. A set of work relationship Q.15 As per Robbins, the
that grows out of the mutual scope of organization
interactions of persons behavior consists of
working together over a A. Group process and
period of time structure
B. Motivation
Q.13 Models of Organizational C. Leadership behavior and
Behavior consists of power
A. Performance D. All of these*
B. Management-oriented
C. Employee-oriented Q.16 If a leader is seen to
D. All of these* possess certain traits his
leadership index can be read
Q.14 It is a business situation off a leadership meter. This
in a capsule form; its purpose statement relates to-
is to reduce the complex A. Trait approach*
reality into smaller and B. Criterion approach
manageable dimensions C. The administrative
without mutilating the approach
character of the reality. The D. Attitude approach
reference is to the
A. Political variables
Q.17 Management by B. Management science
Exception means C. Operations research
A. Rewarding the efficient and D. All of the above*
punishing the inefficient
B. Only important problems Q.20 McGregor’s Theory ‘X’
are looked after by the top approximates to
management* A. Production orientation*
C. All management is done by B. Input orientation
outsiders. C. Employee orientation
D. None of the above D. Employment orientation
Q.18 Scope of organization
behavior includes Q.21 As per Fred Luthans, the
A. Job design scope of organizational
B. Work stress behavior is/are
C. Attitude Development and A. Power and politics
Perception B. Communication
D. All of these* C. Interactive behavior and
conflict
Q.19 It is the application of D. All of these*
mathematics and the laws
and methods of physical Q.22 Theory ‘Y’ approximates
science to the sphere of to
business and enterprise A. Employment orientation
management. The reference B. Employee orientation*
is to C. Input orientation
A. Operations analysis D. Production orientation
 C. Planning Function
Q.23 Which study in scientific D. Organization Function
management ensures that the
working hours are regulated Q.26 Motion study is an
and proper rest pauses at attempt to find out least
scientifically determined waste method of labour and
intervals are provided to hence it minimizes
maintain the operational A. Production
efficiency of workers? B. Conflict with the workers
A. Method study C. Fatigue, time and cost*
B. Time study D. None of the above
C. Fatigue study*
D. Motion study Q.27 Which of the following
is/are factor(s) of organization
Q.24 Which of the following theory as per Hodge and
disciplines is contributing to Anthony?
the Organizational Behavior? A. Size and Complexity
A. Political Science B. Goal
B. Anthropology C. Power and Authority
C. Psychology D. All of these*
D. All of these*
Q.28 Time study includes
Q.25 Motivation is an element A. Fixing time of entry and
of- exit
A. Control Function* B. Noting down the time of
B. Direction Function coming and going in factory
C. Preparing Time Schedule A. organizing, planning,
for workers and operations controlling, leading
D. Fixing standard time for B. organizing, leading,
doing a job under given planning, controlling
conditions* C. planning, organizing,
leading, controlling*
Q.29 Which of the following is D. planning, organizing,
considered to be a controlling, leading
systematized cyclic pattern of
communication? Q.32 Which of the following
A. Management Information personality is the industrial
System* philanthropist?
B. Informal Information A. Frederick Taylor
System B. Seebohm Rowntree*
C. Formal Information System C. Henry Ford
D. All of the above D. Max Weber

Q.30 The Organization Theory

includes Q.33 Identify the incorrect
A. Adaptation and Change principle of Drucker's five
B. Technology guiding principles of
C. Boundary and Environment management.
D. All of these* A. Making people's strengths
effective and their
Q.31 Identify the correct order weaknesses irrelevant.
of managerial functions?
B. Enhancing the ability of Q.35 At what level of an
people to contribute. organization does a corporate
C. To operate the manager operate?
organization’s status system.* A. Functional
D. Integrating people in a B. Operational
common venture by thinking C. Middle level
through, setting and D. Top level*
exemplifying the
organizational objectives,
values and goals. Q.36 What is the guiding
principle behind New Public
Management?
Q.34 Identify the three A. Profit maximization
important interpersonal roles B. Introducing private sector
of managers. business principles into the
A. Figurehead, leader and public sector*
liaison* C. Replacing public
B. Spokesperson, leader, management with private
coordinator sector management
C. Director, coordinator, D. Restructuring public
disseminator organizations
D. Communicator, organizer,
spokesperson
Q.37 Which one is not a
recognized key skill of
management?
A. Conceptual skills A. Barack Obama
B. Human skills B. James Dyson*
C. Technical skills C. Damien Hirst
D. Writing skills* D. Mo Farah

Q.38 Budgeting is a technique Q.41 What is a social

of enterprise concerned with?
A. Control* A. Profit maximization
B. Cost Reduction B. Maximizing market share
C. Improving Efficiency C. Providing public service
D. None of these D. Running a business to
create social benefits*
Q.39 Which of these is not
part of the recognized
challenges for modern Q.42 Which 18th century
managers? writer produced a famous
A. Micro-managing the book called 'The Wealth of
workforce* Nations'?
B. Managing communications A. Frederick Taylor
C. Managing change B. Henry Mintzberg
D. Managing the learning C. Adam Smith*
organization D. Dr Samuel Johnson

Q. 40 Which of the following

personality is the Q.43 What characteristic is
entrepreneur? not a key feature of the 'open
systems' model of
management?
A. Morale* Q.46 What is Frank Gilbreth’s
B. Innovation work most noted for?
C. Growth resource A. Working conditions
D. Adaptation B. Time and motion studies*
C. Work psychology
D. Work as a social setting
Q.44 Which one of these
characteristics is most
commonly associated with the Q.47 Which one of the
'rational goal' model of following is not a
management? characteristic of a
A. Worker welfare bureaucratic organization?
B. Health and safety A. Authority
C. Interpersonal relationships B. Regulations
D. Productivity* C. Command structure
D. Change*

Q.45 What is the guiding

principle of scientific Q.48 Which writer was
management? concerned with the reaction of
A. Experimentation workers to key characteristics
B. Fluid working relationships of bureaucracies?
C. Freedom of association A. Merton
D. One best way to do a job* B. Weber
C. Gouldner* B. Processes
D. Mayo C. Activities
D. Contingencies*

Q.49 Which feature does not

form one of Fayol's 14
principles of management? Q.52 What is another name
A. Esprit de corps for contingency planning?
B. Initiative A. Synergy planning
C. Order B. Ad hoc planning
D. Individualism* C. Business level planning
D. Scenario planning*

Q.50 The Hawthorn Studies Q.53 What is a definition of an

are most associated with objective?
which writer? A. A defined specified
A. Mary Parker Follett outcome to be achieved in the
B. Elton Mayo* long-term
C. Lillian Gilbreth B. A clear set of goals to be
D. Frederick Taylor attained given a set number
of resources
C. A clearly defined and
Q.51 As what are key factors measurable outcome to be
that reflect the situation of an achieved over a specified
organization referred to? timeframe*
A. Administrations
D. A set standard of D. Financial
performance agreed by
workers and managers
Q.56 To what time-frame do
strategic plans relate?
Q.54 What does the acronym A. Long-term*
SMART stand for? B. Medium-term
A. Suitable, measurable, C. Short-term
actionable, rewarded and D. Unspecified time it takes to
timely achieve an aim
B. Specific, measurable,
actionable, resourced and
timely Q.57 Which is not a
C. Standardized, measurable, recognized form of business
achievable, rewarded, and continuity planning?
timely A. Contingency planning
D. Specific, measurable, B. Scenario planning
achievable, rewarded and C. Financial planning
timely* D. Building planning*

Q.55 Which of the following is Q.58 What is the definition of

not a recognized type of plan? a scenario in scenario
A. Business planning?
B. Succession A. An imagined sequence of
C. Ad hoc* future events*
B. An unpredictable event
C. A planned for event Q.61 What one of the
D. An unplanned for event following is not a key
management skill in planning?
A. Conceptual skills
Q.59 What is a succession B. Analytical skills
plan? C. IT and computing skills*
A. Dismissing an employee for D. Communication skills
a more favorable employee
B. A formal process of Q.62 To what does authority
planning to fill a role that will refer?
become vacant* A. The ability to organize
C. A vote of no confidence in a people
board member B. The power to command and
D. The formal process of direct*
acquiring a new staff member C. The need for order
D. The right to change jobs
Q.60 There is no discernible
link between planning and
performance. Who is this Q.63 What one of these is not
position held by? a recognized type of
A. Michael Porter authority?
B. Milton Friedman A. Executive
C. Gary Hamel B. Functional
D. Henry Mintzberg* C. Line management
D. Supplier*
 D. Socio-technical systems*

Q. 64 From what does a chain

of command extend? Q.67 What one of the
A. Bottom to top following is not a
B. Top to bottom* characteristic of the job
C. Diagonally characteristics model?
D. Laterally A. Task identity
B. Autonomy
C. Reward*
Q.65 What is the optimal span D. Feedback
of control?
A. 2
B. 5 Q.68 As what is ensuring that
C. 7 one individual does not carry
D. None of the above* the burden of a whole work
task referred to?
Q.66 Enhancement of job A. Work specialization*
satisfaction and productivity B. Work design
are key characteristics of C. Work schedule
which theoretical perspective D. Work shift
of work design?
A. Process improvement
B. Techno-structural change Q.69 What is a Gantt chart a
model type of?
C. Job characteristics model A. Work flow design
B. Work schedule design*
C. Work rate design Q.72 According to the Five
D. Work output design Factor model, 'extraversion'
as a personality type is
characterized by what type of
Q.70 How do you call a people?
system that allows workers to A. Good natured
work part of the week from B. Calm and self-confident
home? C. Sensitive and curious
A. Piece time D. Assertive and sociable*
B. Part-time
C. Job sharing
D. Telecommuting* Q.73 What does situational
theory of leadership
emphasizes?
Q.71 What work arrangement A. Personality traits
is referred to as Flexi Time? B. Events*
A. Workers decide if they want C. Environment
to turn up for work. D. Political situation
B. They only work weekends.
C. They only work alternate
weeks. Q.74 What do you call a style
D. They choose the start and of leadership that takes
finish time within set account of others' views,
parameters* opinions and ideas?
A. Laissez-faire
B. People-oriented Q.77 What are the two main
C. Democratic* dimensions of the Ohio
D. Autocratic Studies into leadership?
A. Starting position and end
position
Q.75 How can you describe B. Initial environment and
the thinking and outlook of changed environment
transformational leaders? C. Organizational structure
A. Strategic* and conditioning
B. Operational D. Initiating structure and
C. Functional considerations*
D. Developmental

Q.78 Who of the following is a

Q.76 According to Lewin, leading writer on contingency
Lippet and White's 1939 theory of leadership?
experiment, which form of A. Rosabeth Kanter
leadership produced the most B. Joan Woodward
work from participants? D. Rensis Likert
A. Laissez-faire E. Fred Fiedler*
B. Democratic
C. Authoritarian*
D. A mix of laissez-faire and Q.79 Which one of the
democratic following political leaders
could not be termed a
'transformational' leader?
A. Margaret Thatcher
B. Mikhail Gorbachov Q. 82 Education has a very
C. Nelson Mandela extensive role to play in
D. Bill Clinton* changing the men and
society. It has to be entirely
reformed and related to the
Q.80 What are the key life, needs and aspirations of
characteristics of the people so that it may
transactional leaders? serve as a powerful tool of
A. Guiding, mentoring and social, economic and cultural
motivating* transformation. In order to
B. Guiding, commanding and relate education, the Kothari
motivating Commission (1964-66)
C. Guiding, demonstrating and recommended which of the
motivating following objectives?
D. Guiding, mentoring and 1. Increase in Productivity
demonstrating 2. Promoting social and
National Integration
3. Education and
Q.81 What is the term for Modernization
power derived from status or 4. Developing social, moral
position in an organization? and spiritual values
A. Referent A. Only 1, 2
B. Expert B. Only 2, 3
C. Reward C. Only 1, 2, 3
D. Legitimate* D. All*
 A. Only 1, 2
Q.83 Identify correct B. Only 2, 3
statements regarding Kothari C. Only 1, 3
Commission. D. All*
1. The Commission was
appointed under provision of a Q.84 Which of the following
resolution of the Government Prime Minister had said the
of India, dated 14th July, following line?
1964. “Education should become a
2. The Commission included force for the nation’s
eminent educationists in character building”
diverse fields from India and A. Shri Narendra Modi*
abroad. It consisted of total 17 B. Dr. Manmohan Singh
members, where 14 C. Shri. Rajiv Gandhi
members, 1 member - D. Shri. Pandit Nehru
secretary, 1 Associate -
Secretary and Dr. D.S. Q.85 Which of the following
Kothari, chairman of the Schemes of GoI are aimed for
U.G.C. was appointed as the School Education?
chairman of the commission. 1. Sarva Shiksha Abhiyan
Therefore, it is also known as 2. Swayam
the Kothari Commission. 3. Saakshar Bharat
3. Among the members of the 4. Padhe Bharat Badhe Bharat
commission 5 educationists A. Only 1, 2
were from England, America, B. Only 2, 3
France, Japan and Russia C. Only 1, 2, 3
D. All* 1. Skills Assessment Matrix for
Vocational Advancement of
Q.86 Which of the following Youth (SAMVAY) a credit
Schemes of GoI are aimed for framework – SAMVAY - is now
Higher Education? in place which allows vertical
1. Ishan Uday and lateral mobility within
2. Ishan Vikas vocational education system
3. Saksham and between the current
4. Samvay education systems.
A. Only 1, 2 2. The strength of this
B. Only 2, 3 framework is the seamless
C. Only 1, 2, 3 integration of pursuit of
D. All* academic knowledge and
practical vocational skills.
Q.87 The CBSE Board has Efforts like these will improve
launched an on-line facility the employability of our
titled 'Saransh' on 2 educated youth.
November, 2014. A. Only 1 Correct
A. CBSE Board* B. Only 2 Correct
B. ICSE Board C. Both Correct*
C. UGC D. Both Incorrect
D. Delhi State Board
Q.89 Identify correct
Q.88 Identify correct statements.
statements. 1. SAKSHAM - Scholarship for
Differently-Abled Children
Saksham' Scheme of AICTE 1. PRAGATI - Scholarships for
aims at providing Girl Child for Technical
encouragement and support education.
to Differently-Abled children 2. Swami Vivekananda
to pursue Technical Scholarship for Single Girl
Education. Child.
2. Scholarships amounting to A. Only 1 Correct
Rs.5 Crore per annum as B. Only 2 Correct
tuition fees and incidentals C. Both Correct*
are to be provided to needy D. Both Incorrect
and meritorious students for
pursuing technical education Q.91 When a manager
at AICTE approved monitors the work
institutions, aiding them to performance of workers in his
achieve their college goals, department to determine if
despite learning issues, the quality of their work is 'up
environmental challenges or to standard', this manager is
medical bills. engaging in which function?
A. Only 1 Correct A. Planning
B. Only 2 Correct B. Controlling*
C. Both Correct* C. Organizing
D. Both Incorrect D. Leading

Q.90 Identify Correct Pairs. Q.92 What do you call the

understanding of a dominant
culture before choosing a improvements is a
suitable control system? characteristic of what type of
A. Market control quality management system?
B. Bureaucratic control A. Just-in-time
C. Clan control* B. Six Sigma
D. People control C. Total Quality Management
D. Kaizen*

Q.93 What is the first step in a

control process? Q.96 Where was Total Quality
A. Allocate resources Management first developed?
B. Choose key personnel for A. USA
the task B. UK
C. Select a strategy C. Japan*
D. Set standards* D. Korea

Q. 94 What is the weakest Q.97 Which of the following

form of control? are key components of a Total
A. Pre-control Quality Management system?
B. Simultaneous control A. Individual responsibility,
C. Post-control* incremental improvement,
D. Duel control use of raw data
B. Collective responsibility,
Q.95 Improving quality continual improvement, use of
through small, incremental raw data
C. Group responsibility,
staged improvement, Q.100 What are the main
knowledge characteristics of an effective
D. Involves everyone, control system?
continual improvement, use of A. Flexibility, accuracy,
data and knowledge* timeliness and objectivity*
B. Flexibility, measurability,
timeliness and objectivity
Q.98 What is premise control C. Flexibility, accuracy,
based on? relevance and objectivity
A. Buildings D. Flexibility, accuracy,
B. People timeliness and relevance
C. Resources
D. Assumptions*

Q.99 What is the term for the

monitoring of events both
internal and external to the
organisation that affects
strategy?
A. Operational control
B. Strategic surveillance*
C. Strategic control
D. Environmental scanning