Release Information CALYPSO 2021
Release Information CALYPSO 2021
Release Information
CALYPSO 2021
CALYPSO
Version 7.2.16
Documentation for Version 7.2.16
2022-10-28
Table of Contents
Chapter 1 Notes
Chapter 3 Installation
Chapter 4 Compatibility
PC system.................................................................................... 4-19
Chapter 7 Contact
1 Notes
Pre-installation notes
Note
Be sure to observe the following notes before installing this software!
Information on use
pcm option. The formula always can be called via the Nominal value
and Actual value buttons. The CALYPSO pcm option is not required for
this purpose.
LineScan 2-8
Installation of LineScan 2-8 (first-time installation)
1. Run Carl Zeiss Optical Components LineScan 1.22.1 Setup as admin-
istrator.
Installing LineScan 2-8 with already existing LineScan sensor
systems
1. Uninstall the existing LineScan installation via the Control Panel: Carl
Zeiss Optical Components LineScan X.XX.X (Setup < 1.22.1).
2. Run Carl Zeiss Optical Components LineScan 1.22.1 Setup as admin-
istrator.
3. Install the existing LineScan sensors and LineScan 2-8 via the
ToolSetup on the enclosed CD.
4. Requalify all existing LineScan stylus systems.
Installing LineScan 2-25, -50, -100 with already existing LineS-
can sensor systems
1. Run the Carl Zeiss Optical Components LineScan 1.22.1 software up-
date as administrator.
LineScan operation
To use LineScan 2-8, WBScan must be uninstalled before installing CA-
LYPSO.
ROTOS
In the ROTOS alignment windows and in the management of the rough-
ness standards, it is possible to change the measurement direction.
Changing the measurement direction leads to malfunctions that can re-
sult in damage to the equipment! Therefore, the measurement direction
must not be changed!
XTR
When using the XTR probe, the “Optimized navigation for Rotating Car-
riers” option must be set to Off in the CALYPSO Compatibility Settings.
ROTOS light
If more than ten active Bluetooth devices are in the vicinity of a ROTOS
sensor used with CALYPSO 2021, the ROTOS sensor may not be de-
tected automatically when a stylus system is created for the first time. In
such cases, users can enter the Bluetooth ID manually.
The Bluetooth ID is specified on the sensor. Any existing leading com-
pany number (e.g. 0080e1) must NOT be entered, otherwise the ID will
not be accepted and the connection not established.
Once the stylus system has been successfully added, neighboring Blue-
tooth devices will no longer cause interference.
However, if you select a shaft radius that is too big, the number of possi-
ble qualifiable angular positions (RDS, DSE, etc.) is limited. To avoid this
problem, the same reference sphere can be created several times, each
time with a different shaft radius, and selected for stylus qualification as
required.
Optical systems
O-INSPECT: control console potentiometer
CAUTION
Uncheck the box next to Allow the computer to turn off this device to
save power.
Recommendation: set the power mode to Never and High Performance
in the system power options.
2 New Features
For the automatic measurement run, the existing parameters are re-
placed by the contents of setProtHeadParam. An automatic reset of the
forced selection with deleteCounter also deletes the default filesetProt-
HeadParam.
General function
CAD presentations can be created by entering a name or by selecting a
previously saved view.
CAD views can be saved, renamed, loaded and deleted.
The size of the view can be set by selecting a standard paper format or
user-defined by entering the length and width.
model with PMI, the dialog elements Shape of Zone, Tolerance, and Tol-
erance (one side) will automatically be filled with information from PMI
in the definition template of the characteristic.
Benefit The automatic generation of measurement plans from PMI is thus im-
proved. The user saves more time when creating the measurement plan.
Details CALYPSO detects the unilaterally offset tolerance when importing a pro-
file tolerance from PMI.
– The tolerance zone is moved according to ISO / ASME when the pro-
file tolerance is created.
– When the profile tolerance is created from PMI, outside of the ma-
terial is always set automatically.
– Enhanced and faster Gaussian/Chebyshev best fit for tactile and opti-
cal points.
– The user interface for free-form measurement was optimized.
– The CAD presentation in the report output can be adjusted interac-
tively.
– PiWeb reporting reports offer a PDF output of enhanced quality.
Old: New:
Benefit The Image acquisition can either load an existing image or capture an
image at the defined position with the camera.
Benefit Barcodes and QR codes are detected on the workpiece. The value can
be transferred to a reader head field if required.
Details
Benefit Previously, an autofocus point could be set only via the control console.
Now this function also can be called without a control console.
Details
NOTE
A PiWeb reporting plus license is required for the complete functional
range of “Default PiWeb trend”.
Benefit The trend report allows a fast overview of the measurement values. In
addition, the most important statistical parameters are calculated. It also
is possible to call up the dashboard.
Details
Special functions
– Offset (X, Y, Z)
– Rotation by an angle (rotation axis and angle)
– Rotation according to distances (rotation axis, modified axis accord-
ing to rotation axis and angle)
Benefit
Details Requirement:
– Connection between CALYPSO and Teamcenter.
– A directory for measurement plans from Teamcenter is defined in
AutoRun.
– The authorization New Measurement Plan exists.
Details
Benefit
Details
Result element
152079 Previously, it was not possible to define the type of tolerance limit for
the result element (tolerance limit or natural tolerance limit).
Benefit From now on, it is possible to specify the tolerance limit as a natural tol-
erance limit in the result element.
Performance improvements
154260 157626 The following optimizations lead to an improvement of the general per-
formance:
– Improvements in saving, closing, and opening a measurement plan.
– Faster set-up of the CALYPSO start page.
Details
The line profile with reference length function works similarly to the cur-
rent curve jump evaluation, except that it uses the segment length (L) in-
stead of nominal point numbers.
Details In addition to value L, a value for the tolerance range (W) and an over-
lapping factor (O) for the segments (similar to straightness with refer-
ence length) are defined.
The values for L, W, and O can be adjusted via PCM command or by
means of a formula.
Details
Check box not ticked: The original measurement points of the curve re-
sult points will be used.
Check box ticked: The result points will be used. The result points result
from all spline calculations (filters, best fits, deviation methods, restricted
evaluation, stylus correction…) and are always made available in the
base alignment (similarly to the original measurement points).
Stylus name and plate name must be strings enclosed in straight quotes
("). The current stylus name can be omitted.
The possible values of “characteristic” are:
Command Function
anglePosA1 AngleA1
anglePosA2 AngleA2
calibMode Calibration mode
calibration Calibrated yes / no
confName Name of configuration
diameter Diameter
probeDate Date of last calibration
probeForce Qualification force of calibration
probeName Stylus name
probeTemp Temperature of calibration
probeVector X, Y, Z coordinates
radius Radius
shaftDirection Shaft direction
shaftLen Shaft length
shaftRadius Shaft Radius
Command Function
stdProbeDev Deviation
Examples:
NOTE
New function in connection with the CALYPSO dynamic planning op-
tion.
list=list("Circle1(1)","Circle1(2)","Circle1(3)","Cir-
cle1(4)","Circle1(5)","Circle1(6)","Circle1(7)")
Test = list
Test.size
Test.first
Test.last
Test.removeLast
t1 = Test.removeFirst
aList = list
aListNr = aList.size
for I = 1 to aListNr
t[I] = aList.removeFirst
aListNr = aListNr - 1
next I
Details NOTE
General surface special geometry was removed. Surface evaluations
are covered by CALYPSO freeform.
Details
Benefit ZEISS VAST probing can shorten the acquisition time per measurement
point for selected features.
Depending on the tolerance and the measuring task, a time savings of
up to 30% (results on the test piece) is possible.
Details – Reducing the time required for applying the measurement point im-
pacts accuracy.
– Select ZEISS VAST probing depending on the tolerance defined for
the measuring task.
– Factors impacting accuracy:
– Retract distance
– X, Y, Z probing direction
– Rigidity of the stylus
Details The transmission of text elements is activated via Extras " Settings "
Environment " PiWeb reporting.
NOTE
This function was introduced with PiWeb reporting 7.4.
Graphic outputs such as false color plots or CAD views are stored in bet-
ter quality as PDF files due to their higher resolution.
PowerSaver tool
168879 The PowerSaver tool can be used to configure the PowerSaver as well as
the AirSaver of a CMM controller.
LDAP-S connection
136707 You can log in to the system via LDAP/LDAPS.
Benefit The LDAP (Lightweight Directory Access Protocol) is a software protocol
that makes it possible to find organizations, individuals and other re-
sources, e.g. files and CMMs, in a network. LDAPS is the Lightweight Di-
rectory Access Protocol variant that is protected by SSL/TLS.
Details CALYPSO 2021 supports system login via LDAPS.
CALYPSO initially attempts to establish a connection via LDAPS. If this
does not work, the system attempts to connect via LDAP.
Details
Details
The selection has been extended to the already existing list of datum
features.
Call: Resources " Utilities " Geometry best fit.
Details
Latest changes
The following bugs have been fixed in CALYPSO 7.2.16:
Identifier Description
128022 Stylus system data cannot be imported to permanent measuring systems.
166008 When conditions and input/output parameters are used in a measurement
plan, the processing order deviates from that shown in the user guide.
192437 The transfer of PiWeb synchronization takes too long.
242332 STEP file with PMI cannot be loaded.
243032 The retract distance is not updated as a PCM parameter.
272156 Some CATIA models cannot be imported.
272805 Error messages during CNC run in the optics.
273762 During the import of a curve nominal data file without information about the
nominal normals, the normals may be calculated incorrectly.
276097 PiWeb sometimes crashes.
276148 Measurement plans containing a lot of curves can result in memory overflow.
278067 CALYPSO may crash when importing point clouds.
278451 Error message when entering polar coordinates in the Pattern with position list
window.
281108 PiWeb report is only displayed after you press F5.
283335 DME Server: I++ DME ReQualify command does not work properly.
283460 Incorrect format for Excel export from PiWeb.
283698 Designation of tolerance segment names in an ASCII file must not have any
spaces.
284326 Surface area of a curve is not calculated for a certain measurement plan.
286526 If a measurement strategy line is measured optically with the step size selected
and has a negative length, the measurement is taken in the wrong direction
starting from the starting point.
286585 No warning message if the qualification force is too high on PRISMO ultra and
XENOS.
286714 Duplex operation: slave elements cannot be retroactively evaluated after an
abort.
288633 Collision following specified articulating position.
292015 The RT-AB workpiece positioning aid window does not open.
293061 For features with graduation and formulas, incorrect results may occur if the
evaluation is performed directly after the measurement.
3 Installation
NOTE
If this version updates an existing CALYPSO installation, you should first
uninstall the existing installation.
This will not delete existing data such as measurement plans, stylus data,
or other CMM-specific data. However, we recommend that you make
backup copies of the data on a regular basis.
Use the Windows Uninstall function for uninstallation. To do this, open
the control panel via the Windows key, select “Uninstall program”, se-
lect CALYPSO in the list, and click “Uninstall”.
To comply with the separation of programs and data recommended by
Microsoft for Windows, the software will be installed in the following di-
rectories:
Programs C:\Program Files (x86)\Zeiss\CALYPSO 7.2
Program data C:\ProgramData\Zeiss\CALYPSO 7.2
User data C:\Users\Public\Documents\Zeiss\CALYPSO
If the previous CALYPSO version is not uninstalled, CALYPSO 2021 will
be installed in parallel to the existing version. This allows you to alter-
nately use both versions.
NOTE
Special attention is required if several CALYPSO versions are used alter-
nately!
– There is an increased risk of stylus systems being mixed up during au-
tomatic stylus system change! Before changing the stylus system for
the first time, make sure that the currently used stylus system is actu-
ally inserted in the probe.
– Generally, measurement plans saved with a new CALYPSO version
cannot be opened using an older version. Observe any warning on
this when saving.
– If external evaluation programs are used, make sure to adjust the
paths for data access accordingly.
Once the setup prerequisites are installed, the CALYPSO 2021 setup is
unpacked and the installation is initiated and started. You have to ac-
cept the end user license agreement.
Das CALYPSO setup detects automatically if an older version is already
installed and, in that case, displays the following dialog page:
NOTE
A patch contains corrections to one or more acute error messages and
has been tested at a reduced level. If your system is affected, we recom-
mend installing the patch. Otherwise, the correction will be included in
the following service pack, which will undergo the entire testing
process. For detailed information about the latest patch, please contact
customer support.
The latest service packs and patches for CALYPSO can be downloaded
at:
https://portal.zeiss.com/
Patch installation
1 Exit CALYPSO first if it has been started.
2 Use Windows Explorer to open the directory where you have stored
the patch file.
3 Start the patch installation by double-clicking the relevant Setup.msp
file.
The patch installation will then run completely without further input
until the final dialog is displayed.
4 Click Finish to complete the installation.
CALYPSO patches can be removed again if required. To do so, open
Windows Control Panel and select “Uninstall Program”. Click View In-
stalled Updates to make the patches visible, select the patch you want
to remove and click Uninstall. Uninstalling the patch will restore the
previous CALYPSO version.
NOTE
Parallel installation of CALYPSO and the METROTOM Measuring Module
is not permitted.
The sample measurement plans are then stored in the directory "C:
\Users\Public\Documents\Zeiss\CALYPSO 7.2\workarea\inspections_ex-
amples".
4 Compatibility
Included software
CALYPSO 2021 includes the following software packages:
The following programs required for setup are installed if they have not
already been installed:
Program Version
ZEISS PDF Printer Set 7.7 (nova PDF printer) 5.5 and 7.7.394
Microsoft .NET Framework 4.8
Microsoft Visual C++ 2008 – x64 9.0.30729.6161
Microsoft Visual C++ 2008 – x86 9.0.30729.6161
Microsoft Visual C++ 2010 – x64 10.0.40219
Microsoft Visual C++ 2010 – x86 10.0.40219
Microsoft Visual C++ 2012 – x64 11.0.61030
Microsoft Visual C++ 2012 – x86 11.0.61030
Microsoft Visual C++ 2013 – x64 12.0.40660
Microsoft Visual C++ 2013 – x86 12.0.40660
Program Version
Microsoft Visual C++ 2015-2019 – x64 14.20.27508
Microsoft Visual C++ 2015-2019 – x86 14.20.27508
Microsoft SQL Server 2017
ZEISS License Activation Utility 2.20.0002
ZEISS basic reporting 5.0.31.0
Stylus system creator 1.7.8147
Scope of testing
The software was tested with the latest coordinate measuring machines
and the latest firmware. In this configuration, full performance and com-
plete functionality are guaranteed.
NOTE
The installed firmware versions can be viewed under My Systems in
the ZEISS portal.
You can register for and access My Systems on the ZEISS portal via the
following link: https://portal.zeiss.com/my-systems/metrology
Retrofit
Information about upgrading older coordinate measuring machines and
individual ZEISS retrofit products is available under the following link:
https://www.zeiss.com/metrology/services/system-support/retro-
fit.html
PowerSaver tool
The new generation of C99m controllers enables you to save power as
well as compressed air (on CMMs that use air bearings). This new energy
saving function is only available with a C99m controller and a firmware
≥43.01.
For more details, please see the operating instructions for the Power-
Saver tool.
ACCURA
Current product line Versions and firmware Probes
≥22.04 ACCURA II VAST XT gold, VAST XTR gold1),
VAST XXT, VAST gold, DotScan2),
LineScan3), ViScan IIs, RDS
Controller: C99N
Controller: C99N
1)
Use of the VAST XTR gold requires firmware ≥31.23.
2)
Use of the DotScan probe requires firmware ≥35.01.
3)
LineScan 1 from firmware ≥26.10, WBScan ≥1.11 and mass wiring
CARMET
Current product line Versions and firmware Probes
≥28.04 CARMET 2 RDS, RST-P, TP6, TP20
CenterMax
Current product line Versions and firmware Probes
≥37.03 CenterMax USS2.0 DotScan, VAST XTR gold, VAST
gold
Controller: C99HC
Controller: C99N
1)
Use of the VAST XTR gold requires firmware ≥26.10.
CONTURA
Current product line Versions and firmware Probes
≥40.09 CONTURA 6206 LineScan1), RDS, VAST XT gold,
VAST XTR gold, VAST XXT, ViScan
IIs, XDT
Controller: C99m
Controller: C99N
1)
LineScan 1 from firmware 20.03, WBScan ≥1.11 and mass wiring
DuraMax
Current product line Versions and firmware Probes
≥21.081) DuraMax VAST XXT TL1 and VAST XXT TL3
Controller: C99S
Controller: C99HC
1)
Higher firmware versions are required for special software functions.
GageMax
Current product line Versions and firmware Probes
≥36.07 GageMax SC2020 from VAST XT gold, VAST XTR gold
production year 2017
Controller: C99HC
Controller: C99N
1)
Use of the VAST XTR gold requires firmware ≥26.10.
MICURA
Current product line Versions and firmware Probes
≥26.05 MICURA VAST XT gold, VAST XTR gold1)
Controller: C99N
1)
Use of the VAST XTR gold requires firmware ≥26.10.
MMZ
Current product line Versions and firmware Probes
≥31.05 MMZ G VAST XT gold, VAST gold, VAST
XTR gold, VAST XXT, LineScan
≥31.05 MMZ M VAST XT gold, VAST gold, VAST
XTR gold, VAST XXT, LineScan
≥31.05 MMZ T VAST XT gold, VAST gold, VAST
XTR gold, VAST XXT, LineScan
Controller: C99N
O-DETECT
Current product line Versions and firmware Probes
≥42.10 O-DETECT 3/2/2 CMMs with CMM-OS NEO
≥44.01 O-DETECT 5/4/3 Server.1)
Controller: C99
1)
For additional information, please see the CMM-OS NEO release notes.
O-INSPECT
Current product line Versions and firmware Probes
≥27.051) OI322 Camera, DotScan2), VAST XXT
≥33.061) OI543 / OI863 Camera, DotScan2), VAST XXT
Controller: C99S
1)
Higher firmware versions are required for special software functions.
2)
Use of the DotScan probe requires firmware ≥35.01.
3)
Use of the CFS (chromatic focus sensor) requires firmware ≥24.03.
PRISMO
Current product line Versions and firmware Probes
≥36.04 PRISMO ultra with USS DotScan, LineScan2), RDS, VAST
2.0 XTR gold, VAST XXT, VAST gold,
ViScan IIs, VAST gold and ZAS3)
≥36.04 PRISMO mass with USS DotScan, LineScan2), RDS, VAST
2.0 XTR gold, VAST XXT, VAST gold,
ViScan IIs, VAST gold and ZAS3)
Controller: C99N
Controller: C99N
1)
VAST XTR gold on PRISMO (PRISMO access, ACCURA I) requires
firmware ≥31.23
2)
LineScan 1 from WBScan ≥1.11 and mass wiring
3)
Use of the ZAS requires firmware ≥40.06.
PRO 2
Current product line Versions and firmware Probes
≥24.03 PRO 2 TP6, TP20, RST-P
Controller: C99HC
SPECTRUM/ECLIPSE
Current product line Versions and firmware Probes
≥23.05 SPECTRUM II RDS-C-5, VAST XXT, XDT
≥38 SPECTRUM III RDS-C-5, VAST XXT, XDT
Controller: C99N
Controller: C99N
1)
CMM with ID wiring ≥31.23.
VISTA
Previous product lines Versions and firmware Probes
& retrofit ≥20.09 Vista CNC (not Vista Vi- Renishaw TP2, TP6, TP20, TP200
sion), MAN/MOT
Controller: C99N
WMM
Previous product lines Versions and firmware Probes
& retrofit ≥20.091) WMM, MC, OMC, PMC VAST XT gold, VAST XTR gold2)
(not PMC500)
Controller: C99N
1)
CMM with ID wiring ≥31.23.
1)
Use of the VAST XTR gold requires firmware ≥31.23.
XENOS
Current product line Versions and firmware Probes
≥33.02 XENOS VAST gold
Controller: C99N
MZ-1060
Previous product lines Versions and firmware Controller
& retrofit MZ 1060 report MZ1060, MZ1070 MZ2010; MA
1070-2
Interface: RS232
C90/C98
8-bit and 16-bit controllers (e.g. C90, C98) are no longer approved.
Hardware-related functions
Different functions and options in CALYPSO require adaptations or opti-
mization of the system hardware. Furthermore, specific firmware and
controller versions are required. These combinations are already covered
with the delivery of a CMM with the corresponding CALYPSO software.
The system hardware and the entire system have been optimized for the
function.
On existing systems, various retrofits are required depending on the
model if new hardware-related functions in CALYPSO will be used. If
necessary, contact ZEISS and check out the available modernization
packages.
NOTE
The technical details about the operation of functions and options must
be checked together with ZEISS. All information subject to change. Sub-
ject to additional modifications over the course of downstream en-
hancements.
PC system
Recommended data systems
Component Designation
Workstation ENTRY workstation
HP Z2 G4 SFF
Z2 SFF V2 workstation
ZEISS order no.: 614303-9100-010
Operating system Windows 10 IOT Enterprise 2019 LTSC
Processor Intel Core i3-10320 3.8 GHz 4C65W
Hard drive 256 GB SSD M.2
HDD 500 GB 7200RPM SATA 3.5 in 2nd
RAM 16 GB (2x8 GB) DDR4 3200 NECC
Graphics card NVIDIA Quadro P620 2 GB (4)mDP
Pointing device HP USB 1000 dpi laser mouse
Drive 9.5 mm Slim DVD writer 1st ODD
Interfaces Intel Ethernet I350-T2 2Port 1 GB
China Regulatory CCC Compliance Mark
HP 3/3/3 Warranty EURO
Component Designation
Workstation PERFORMANCE workstation
HP Z4
Z4 V4 SAPSJ workstation
ZEISS order no.: 614303-9089-009
Operating system Windows 10 IOT Enterprise 2019 LTSC
Processor Intel XeonW-2223 3.6 4C
Hard drive 512 GB SSD M.2
HDD 4 TB 7200 RPM SATA Ent 3.5 2nd
RAM 64 GB (4x16 GB) DDR4 2933 ECC
Graphics card NVIDIA T1000 4 GB
Pointing device HP USB optical mouse
Drive 9.5 DVDWR 1st ODD
Interfaces 2x LAN (onboard) GB Ethernet
China Regulatory CCC Compliance Mark
HP 3/3/3 Warranty EURO
Component Designation
Workstation ULTIMATE workstation
Z8 V4 S workstation
ZEISS order no.: 614303-9091-009
Operating system Windows 10 IOT Enterprise 2019 LTSC
Processor 2x Intel 5222 Xeon3.8 4C
Hard drive 512 GB SSD M.2
HDD 4 TB 7200 RPM SATA Ent 3.5 2nd
RAM 96 GB (12x8 GB) DDR42933 ECC REG 2CPU
Graphics card NVIDIA Quadro RTX4000 8GB (4)DP+USBc
Pointing device HP USB 1000 dpi laser mouse
Drive 9.5 mm Slim SuperMulti DVD-RW 1st ODD
Interfaces Intel Ethernet I210-T1 PCIe NIC
China Regulatory CCC Compliance Mark
HP 3/3/3 Warranty EURO
NOTE
Not all features of an update work on all coordinate measuring ma-
chines. A CMM might not receive an update if its hardware is not com-
patible, the latest drivers are not installed or the support from the Origi-
nal Equipment Manufacturer (OEM) has been discontinued. For more in-
formation, please see the Microsoft homepage.
NOTE
Not all features of an update work on all coordinate measuring ma-
chines. A CMM might not receive an update if its hardware is not com-
patible, the latest drivers are not installed or the support from the Origi-
nal Equipment Manufacturer (OEM) has been discontinued. For more in-
formation, please see the Microsoft homepage.
Software compatibility
CALYPSO is a single-user application. It cannot be installed in a network
and not be run as a client-server application.
GEAR PRO The use of CALYPSO 2021 and GEAR PRO is possible with GEAR PRO
2020 (6.4.0200 Service Pack 1) and higher versions.
FACS The FACS automation interface is tailored to each customer's needs and
may be affected by the changed directory structure. Before operating
CALYPSO 2021 with your FACS application, you should first contact our
support team.
Measuring counters
The following counters are supported by CALYPSO 2021 MAN:
CAD interfaces
The following CAD interfaces are supported:
1)
3DEXPERIENCE (CATIA V6) users should export their database objects
as CATIA V5 CATParts or CATProducts. They can then be imported into
CALYPSO.
2)
If units of length are not specified in the DXF file, the assumed unit of
length will be inches.
PMI compatibility
NOTE
It is recommended that you disable the PMI functionality for the import
of unsupported CAD models.
The use of the latest service packs for the CAD software is recom-
mended.
NOTE
With Creo Parametric, PMI can only be imported from parts, not from
assemblies.
With Creo Parametric models, PMI is only imported from the active
view.
CenterMax CenterMax
DuraMax DuraMax
GageMax GageMax
5 Software downloads
Software Downloads
The latest service packs and full versions can be downloaded from the
ZEISS portal.
To register and access the ZEISS Portal, use the following link:
https://portal.zeiss.com/
7 Contact
Contact
If you have any questions, ideas or problems regarding CALYPSO, please
always use the integrated CALYPSO error report to contact us. To open
the form in CALYPSO, select Error report from the Extras menu in CA-
LYPSO. You can enter any text that describes your request in the Com-
ment field.
Use the dropdown menu in the error report to save the report (to for-
ward it by email). Our email address and phone number are also given in
the report.
For Germany
Carl Zeiss Industrielle Messtechnik GmbH
SES-AH Software Support
73446 Oberkochen, Germany
Email: calypso-support.metrology.de@zeiss.com
www.zeiss.de/messtechnik
For USA
Carl Zeiss IMT Corp.
Software Support
Novi, MI 48377
Email: cic.metrology.us@zeiss.com
www.zeiss.com