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Dial Out

The document outlines the procedure for interpreters to place calls on behalf of agents, including gathering necessary information from the agent and confirming if a voicemail should be left. It specifies the script for both the initial call and leaving a voicemail, as well as instructions for dialing internationally. The interpreter is responsible for conferencing the calls and ensuring the agent is informed once the voicemail is delivered.

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11 views2 pages

Dial Out

The document outlines the procedure for interpreters to place calls on behalf of agents, including gathering necessary information from the agent and confirming if a voicemail should be left. It specifies the script for both the initial call and leaving a voicemail, as well as instructions for dialing internationally. The interpreter is responsible for conferencing the calls and ensuring the agent is informed once the voicemail is delivered.

Uploaded by

slevinzed
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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DIALING OUT

Some calls will require the Interpreter to place a call to the


opposite party. When the Interpreter has received the request
to place a call, the Interpreter will use this Dial-Out Script.

MUST GATHER THE FOLLOWING INFORMATION


INTERPRETER TO AGENT:
1."I will be happy to help you, may I have your
customer's/patient's name and phone number
please?"
2."If we reach a voicemail, would you like to leave a
message?"

3.If so, "What would you like your message to


state?"
4."To verify the information..."
5."Please hold, while I dial out."

INTERPRETER WILL CONFERENCE THE CALLS RIGHT AWAY


LEAVING A VOICEMAIL

Interpreter to LEP: “This is an


English Interpreter calling on behalf
of [Agent’s information].”

ONCE YOU'VE LEFT THE VOICEMAIL

Interpreter to Agent:

1. “Ma’am/Sir, the voicemail has been delivered.”


2. “Is there anything else the Interpreter can help
you with?” “Thank you for calling, have a nice day.”

Dialing out International


When dialing internationally the
Interpreter should enter 011
followed by the provided country
code (provided by the Agent) and
phone number.

04/22/2020

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