Automation Use Cases in Banking & Financial Services

Consumer Wealth & Asset Commercial & Corporate

Customer Service Compliance
Banking Management Corporate Banking Functions
Finance
• Account Opening & Closure • Client Onboarding • Corporate Lending & • Account Opening & • Know Your Customer
Underwriting Closure (KYC) & Due Diligence • Manual Reconciliations
• Loan Origination • Portfolio Management
- Mortgage • Trade Finance • Customer Address/ • Anti-Money Laundering • AP Invoice Processing
• Performance
- Credit Card Information Updates (AML) & Financial • Cash Reporting
Reporting • M&A Data Sourcing
- Auto Crimes Sanctions
& Analysis • Statement & Payment Human Resources
• Confirms
• Underwriting Requests • Flood Zone Tracking
Management • Company Valuation • Employee Onboarding
• Fulfillment Status Analysis • Credit Card Disputes • Regulatory Reporting
• Settlements • Recruiting
• Collections • Trading Comps • Pre/Post Call Support • Compliance & Internal
• Trade Enrichment & • Payroll
Data Extraction Audit Data Testing
• Loan Servicing Surveillance • Cross-Selling &
• Pitch Book Retention Information Technology
• Data Acquisition • Payments &
Automated Account Preparation • Complaint Resolution • Service Desk Support
• Fraud Detection
Transfers (ACAT) • Document Collection • Application Audits
& Data Validation
• Legacy System
Data Migration

Confidential
Automation Opportunities in KYC/AML
Customer Due KYC/AML
Customer Ongoing
Customer Data Diligence and Compliance
Identification Account
Collection Decisioning Program
Program (CIP) Monitoring
(CDD) Management

Collect adverse Ongoing monitoring of

Customer Information Screen internal Regulatory change
information from internal and external
Gathering databases Monitoring
public domains data sources

Compiling customer Perform KYC and AML Confirm compliance KYC/AML process
information into CRM Extract relevant data checks to validate with covenants audits
platform Identity/source of funds

Account update to key Test compliance with

Extract data into Complete risk
KYC form completion fields in KYC/AML regulatory
KYC/AML system assessment
system requirements

High-risk account
review

Account approval
decision

High RPA Potential Moderate RPA Potential Low RPA Potential

Confidential
Top Bank
Click to in US title
edit transforms
style their Branch Operations and Call Branch Operations and
Retail
Center
Click to edit subtitle text style

Challenge:
• Transform the Retail Care Center and Branch Networks with a One-office approach for the front office
teams to directly perform tasks only available to call-center or back-office teams

Solution:
• Salesforce integration: scale / transform Call Center and Branches within existing application
• AARI Deployment across 21,000 seats
• Branches (17,000)
• Retail Care Center (4,000) or this deployment

High frequency / high volume use cases identified & automated: $12-15M 21,000
• Print monthly statement • Add authorized user Estimated savings AARI Seats
• Payoff loan email/fax • Activate Card from initial use
cases
• Reset PIN/Password • Travel Notice
• Address/demographic changes • Treasury Inquiry Full extent use of AARI
across 6 systems • Clear Security Questions
AARI for web, desktop and SFDC, at
• Stop Payment
large scale

Confidential – Do Not Distribute 3

 ANZ Bank uses RPA to avoid extensive
process reengineering

Challenge
Lack of agility in managing the variability of volumes in the operational processes, which drains the senior
management’s time, while also adding to the cost.

Solutions
• We have applied automation in a range of areas across our institutional and retail banking businesses,
including processes such as transaction investigations, tracing funds, recalling funds, audit certificates,
and funds disbursements for construction loan mortgages.
• Our team has been able to decrease the level of human involvement significantly, while also
decreasing the time required to execute these processes.
• In addition to improving the quality of the work, the benefits of increased speed and greater accuracy
are improving customer satisfaction. About Customer
ANZ Bank has a proud heritage of more than
Results 180 years with operation in 33 markets
globally with representation in Australia,
New Zealand, Asia, Pacific, Europe, America

$3.45M 4000 2 FTEs freed and the Middle East. They are among the top
4 banks in Australia, the largest banking
group in New Zealand and Pacific, and among
Cost avoidance Bots deployed Everyday the top 50 banks in the world.

346 35 days 40
Projects executed Avg project Cycle Bots/ Week
Confidential
AARI helps financial services firm enhance compliance with Anti-Money
Laundering (AML) regulations and generate millions of dollars in savings
Process Automated: KYC/AML Compliance – Customer Due Diligence
Challenge:
Improve the efficiency of the time-consuming
Suspicious Activity Report (SAR) process and
Legacy State (hours)
strengthen AML compliance Delayed
Data entry Multiple
account
errors systems
Solution: opening
Automate SAR Investigation
Manually Searches
Reviews Reviews all
• Bots triggered on-demand and accessible by Collects
documents
accesses public
captured
Sends
identify internal domains for welcome
over 1000 employees information
and inputs
databases for additional
data to
package to
required approve or
from new existing info and customer
• Enable real-time collection and consolidation customer
customer
customer manually
deny new
email
of data from 10-15 sources information account
data inputs data

• Remotely remove all personally identifiable

info (PII) from local machines Automated State (minutes)
100% Satisfied
Annual Impact: accurate customer

Bot compiles Bot generates

Bot requests Bot confirms Bot gathers Bot sends
data from risk score and
and reads completeness any existing welcome
public sites and pings pool of
$3M+ in 85-90% investigator 1000+ scanned of info and customer data package to
populates managers for
customer inputs into from internal customer
annual tasks automated employees documents bank system data bases
compliance approval if
email
system needed
savings enabled

Confidential
Top bank transforms customer care center and branch operations to
provide consistent high-quality service across all channels
Process Automated: Customer Service
Challenge:
Transform customer care centers and branches Legacy State (minutes)
with a one-office approach to consistently Multiple Data entry
perform high-volume requests systems errors

Solution: Customer put on Call back required

Agent verifies Customer waits Agent inputs
Deploy AARI across all contact centers and Customer calls hold if if supervisor
identify & for agent to data to perform
contact center supervisor unavailable or
branches to automate execution of most accesses access data and customer
agent approval is needs further
customer info explains request request
frequent customer requests including address required review

changes, stop payments, payoff loan statements,

password resets, etc.

Automated State (seconds)

100% Satisfied
Annual Impact: accurate customer

Agent spends Bot performs Supervisor

Bot collects Agent confirms
Customer enters time interacting tasks to contacted via
customer and approval and
info in pre-call with customer complete bot to obtain
transaction data completion of
chat bot or IVR instead of data customer approval in real-
$5M 21,000 Improved from all systems
entry
request
request time
annual employees enabled 1st contact
savings resolution

Confidential – Do Not Distribute

 Putting AI to Work with the Automation Success Platform
Unleash new opportunities and grow a resilient business smarter, faster

Automation Anywhere Co-Pilot + Doc +

Financial Services Developers

Retail & Commercial

Wealth Management Capital Markets Finance & Accounting AI App Builder Doc Automation
Banking Content Creation with
Natural Language Input
Account Opening / Customer Debt & Equities Management Resume Scanning &
SOP Mapping
KYC Compliance Onboarding Research Discussion & Analysis Validation
Unstructured Data
AML Monitoring & KYC/AML Hedging Forecasting & KYC Identification Extraction
Migration
Fraud Detection Compliance Operations Variance Analysis Documents
Data Cleansing
Loan Portfolio Acquisition & Invoice Loan App & Income
Cybersecurity
Underwriting Rebalancing Valuation Analysis Generation Verification Docs Data Validation

Customer Performance Collections & Data Summary

Trade Surveillance Code Optimization Licensing
Service Reporting Credit Review
Sentiment Analysis
Dispute Handling & Financial Advisor Trade Operations Audit Review & Business Specific Supplier
Complaint Resolution Service & Support Support Anomaly Detection Model Onboarding Code Optimization

AWS Bedrock and Sagemaker GCP VertexAI, DocAI and CCAI

Confidential – Do Not Distribute