CS 9950F

SERVICE
MANUAL

Canon
Copyright 2004, Canon U.S.A. This technical publication is the proprietary and confidential information of Canon U.S.A. which
shall be retained for reference purposes by Authorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.
CanoScan 9950F
SERVICE MANUAL
REVISION 0

JY8-1323-000
COPYRIGHT 2004 CANON INC. CANON CanoScan 9950F 082004
Application
This manual has been issued by Canon Inc. to provide information necessary to self-study
techniques, setting-up, maintenance and repair to technicians who service the target products. This
manual covers all locations where the target products are sold. For this reason, there may be
information in this manual that does not apply to your locality.

Revision
This manual might include technically incorrect descriptions or misprints because the target products
may be improved or changed. For this reason, service information is being published in case of any
changes in this manual. If this manual is having a significant change, in long or in short term, a
revised edition will be carried out.

The following paragraph does not apply to any countries where such provisions are inconsistent with
local law.

Trademarks
The product names and company names described in this manual are the registrered trademarks or
tradmards of the individual companies.

Copyright
The copyright of this manual belongs to Canon Inc. Under the copyright law, this manual may not
be copied,reproduced or translated into another language, in whole or in part, without the written
consent of Canon Inc., always excepting the cases where copying a part of this manual is needed
by business necessity.

Copyright 2004 by Canon Inc.

Canon Inc.
Ink Jet Scanner Quality Assurance Division
5-1, Hakusan 7-Chome, Toride-City, Ibaraki 302-8501, Japan
I. Outline
This manual is provided into 4 sections providing each necessary information to service the target
product.

Part 1: Maintenance
Maintenance and repair related information of the target product

Part 2: Technical references

Technical matters such as new techniques and FAQ of the target product

Part 3: Parts catalog

Parts catalog of the target product

Part 4: Appendix
Block diagrams and specifications of the target product
 II. Content
Page Part 1: Maintenance
1-1 1. Maintenance
1-1 1-1 Service Engineer adjustment/Periodic Replacement/Periodic Inspection/Replacement of
Consumable
1–1 1-2 Customer Maintenance
1–1 1-3 Product Life
1–1 1-4 Special Tools
1–1 1-5 Serial Number Indicating Location
1–2 2. Service Troubleshooting by Symptom
1–2 2-1 Service Troubleshooting by Symptom
1–3 3. Servicing
1–3 3-1 Advisory for Replacement of Service Part
1–4 3-2 Instruction for Servicing
(1) Mounting Carriage Unt
(2) Mounting Button Circuit Board
(3) Grease Applying Position
1–6 4. Canon Scanner Test
1 –12 5. TransPort

Page Part 2: Technical Reference

2–1 1. New Features
2–2 2. Product FAQ

Page Part 3: Parts Catalog

3–1 Figure 1 Cable
3–3 Figure 2 MAIN BODY

Page Part 4: Appendix

4–1 1. Block Diagram
4–2 2. Specifications
Part 1
Maintenance
 1. Maintenance
1-1 Service Engineer Adjustment/Periodic Replacement/Periodic
Inspection/Replacement of Consumable
(1) Adjustment
item period purpose tool time
Apply grease Replacing MOTOR UNIT Apply grease to Motor MOLYKOTE Appro
gear EM-50L x. 2
(HY9-0007) min

(2) Periodic Inspection

item period purpose tool Time
N/A

(3) Periodic Replacement

item period purpose tool Time
N/A

(4) Replacement of Consumable

item period purpose tool Time
N/A

1-2 Customer Maintenance

item period purpose tool Time
N/A

1-3 Product Life

(1) Main Body
Scan Count:30,000 scan

1-4 Special Tools

Name Tool Number Purpose remarks
MOLYKOTE HY9-0007-000 Apply to Motor gear sliding part Diverted from
EM-50L precedent
model

1-5 Serial Number Indicating Location

Back side of the main body

1-1
 2. Service Troubleshooting by Symptom
2-1 Service Troubleshooting by Symptom
symptom Action Remarks
Unit does not turn the power on Replace AC ADAPTER
Spontaneously shuts down right or replace MAIN PCB ASS’Y
after turned on
Carriage does not operate Replace MOTOR ASS’Y
Malfunction

or replace MAIN PCB ASS’Y

Acoustic noise Eliminate the foreign substance
or replace MOTOR UNIT
or replace MAIN PCB ASS’Y
or replace CARRIAGE ASS’Y
Scanning lamp does not light up ReplaceCARRIAGE ASS’Y
or replace MAIN PCB ASS’Y
Blurred image Clean PLATEN GLASS ASS’Y
Faulty scanned image

or replace CARRIAGE ASS’Y

or replace MAIN PCB ASS’Y
Solid vertical line Clean PLATEN GLASS ASS’Y
or replace CARRIAGE ASS’Y
Solid horizontal line Check the connection with PC
or replace USB cable
or replace MAIN PCB ASS’Y
Faulty color reproduction Replace MAIN PCB ASS’Y

1-2
 3. Servicing
3-1 Advisory for Replacement of Service Part (also for disassembly and assembly)
Adjustment
Replacing Service Part Note for replacement*1 Verifying operation
/Setting up
MAIN PCB ASS’Y Disconnect the power Enforce
(FE2-0205-000) cord,leave the unit about 1 scan operation
minute (to discharge the
stored charge of the
capacitor) and
dismount the part (to
prevent MAIN PCBASS’Y
broken)

CARRIAGE ASS’Y Be careful not to touch Enforce

(FE2-0206-000) mirrors or CCD PCBs. scan operation

PLATEN GLASS ASS’Y Be careful not to put dirt Enforce

(FE2-0201-000) or fingerprint on the visual inspection
document glass.

1:Note for entire work

Have a careful look on the wiring arrangement of flexible cable and harness, and
connection of connectors. [Refer to 3-2 Instruction for Servicing (1) Wiring arrangement
of flexible cable and harness, and connection of connectors]

1-3
 3-2 Instruction for Servicing

1) Mounting Carriage unit

When Carriage unit is being mounted, be careful definitely not to touch CCD nor Lamp.

2) Mounting Button circuit board

Ferrite core is placed at the end of the Button circuit board. When Button circuit board is being
mounted, push Ferrite core toward backside of main body and then mount Button circuit board.

1-4
3) Grease applying position
Part Position Grease/Oil Dose
MOTOR ASS’Y 1 Motor gear sliding part MOLYCOTE EM-50L 1/2 rice-grain
amount
Note: 1 rice-grain amount : 9 - 18mg

1-5
4. Canon Scanner Test

Functions Procedure Remarks

Interface information Refer to the below <Check
(Windows only) Program Operation>
Scanner Information Refer to the below <Check
Program Operation>
Scanner Self Test Refer to the below <Check
Program Operation>
Scan Refer to the below <Check
Program Operation>
Film Scan Refer to the below <Check
Program Operation>

<Canon Scanner Test functions>

1) Interface Information (Windows only)
Select “Interface Information” form the “Function” menu. The screen
below will appear.

Vender Description
Manufacturer name of the scanner, “Canon Inc.”
Device Description
Product name
Port Name
Port name of the scanner recognized by Windows
Local Name
Product name
USB Version
USB version

1-6
2) Scanner Information
Select “Scanner Information” from the “Function” menu. The screen
below will appear.

Vender ID
Manufacturer name of the scanner “Canon”
Product ID
Scanner name “IX-48015H(CanoScan 9950F)”
ROM Version
Firmware version of the control program of the scanner

1-7
 3) Scanner Self Test
Select “Scanner Self Test” from the “Function” menu. The screen below will
appear.

Click “OK” to start scanner self test. When completed normally, a dialog box shown
below will appear.

When an error occurs, refer to “6.Error Message” to take a corrective action.

1-8
4) Scanning Original
Select “Scan” from the “Function” menu. The display will appear.

Scan count
Set the number to be scanned ranging from 1 to 100.
Resolution (dpi)
When the resolution for scanning an image is set at 75/150/300/600dpi, the entire
area of the document glass is scanned. When set at 1200/2400dpi, the area of
10mm in width from the reference sheet of the document glass is scanned.
Image handling
When “Read in memory (no file)” is selected, the image is read into the memory
and be destroyed. When “Save to TIFF file” is selected, the image is stored in the
file called “img0.tif” in the folder of the Canon Scanner Test. When scan count is
set at 2 or larger number, the scanned images are saved in more than one file
including “img0.tif” file, “img1.tit” file, and “img2.tif” file.

File space to be saved is as follow:

75 dpi: 1.6MB
150 dpi : 6.6MB
300 dpi : 26MB
600 dpi : 105MB
1200 dpi : 15MB
2400 dpi : 59MB

1-9
5) Film Scan
Select “Film Scan” from the “Function” menu. The window shown below will appear.
Only an upper right frame of the 35mm sleeve film guide can be scanned.

Scan count
Set a number to be scanned ranging from 1 to 100.
Image handling
When “Read in memory (no file)” is selected, the image is read into the memory
and be destroyed. When “Save to TIFF file” is selected, an image file scanned by
FAU lamp and an image file scanned by IR LED are saved. The images scanned
by FAU lamp is stored in “Color24_0.tif” file, and the image scanned by IR LED is
stored in “IR_0.tif” file. Both files are included in the folder of the Canon Scanner
Test.
IR.tif is an infrared image scanned with FARE function working. If FARE function
works normally, only dirt or dust on the film will be scanned as an image. If FARE
function does not work well, IR.tif image will be all in black.
When scan count is set at 2 or larger number, the scanned images are saved in
more than one file including Color24_0.tif/IR_0.tif, Color24_1. and tif/IR_1.tif.

Note: When scanning a film, the color of the scanned image may appear lighter than
that of the original film. This is because the image is not subject to the image
processing yet.

1 - 10
6) Error Message
Indication Cause Corrective Action
Canon Scanner Test does not Scanner is not connected to the Install scanner driver on
activate. host computer. the host computer, and
Scanner driver is not installed connect the scanner to
on the host computer. the host computer.
Unable to find the scanner. Check if Scanner is not connected to the Refer to “Service
the cables are connected properly. host computer. Troubleshooing by
Symptom”
Failed to read scanner information Scanner is not properly Refer to “Service
connected to the host Troubleshooing by
computer. Symptom”
Failed to create a file. Canon Scanner Test is started Copy the Canon
Failed to open a file. from a CD-ROM or Scanner Test on a
write-protected HDD. writable HDD to use.
Scanner has problem. Scanner is not recognized by Refer to “Service
Failed to execute scanner self test. the host computer. Troubleshooing by
Symptom”

1 - 11
 5. Transport
When a unit, such as after repairing, is being transported, it needs a few cares in preparation for
transport.

1) Turn on the power switch of scanner and return Carriage unit to home position.
2) Move the lock switch to ON side to fix Carriage unit.
3) Fix the scanner body with tape. [See the figure below]
Note:Use a fixing tape almost equivalent to the polyester one used for shipping product.
(A tough, not easily peelable tape which would not leave its glue after peeled. )

1 - 12
Part 2
Technical Reference
1. New Features

(1) 30 frames continuous scan (35mm strip film)

Maximum 30 frames of 35mm strip film (6 frames x 5 strips) is available with a continuous scan,
and maximum 12 frames for 35mm slide film.

(2) 2 kinds of film guide (for 120 format)

2 kinds of film guide for 120 format are accompanied.
One of the 120 format exclusive use guide deals with wide films: maximum 22 cm
The other one which deals with maximum 6 x 9cm film helps to scan the image evenly.

(3) Mobile light source system FAU

Newly adopted Mobile light source system FAU enabled to acquire twice light amount than ever
before.

(4) FARE Level 3

Backlight correction function is newly added to FARE and it has become FARE Level 3.

2-1
2. Product FAQ (Particular problems and their corrective actions)
Item Frequency* Function Symptom Condition Cause Corrective action Expected Call/Complaint

1 B scan Solid vertical line on scan Calibration is not Execute calibration Solid vertical line on the

the image executed image

2 B operation Acoustic noise when Lock switch is not Release the lock switch Acoustic noise

the power turned on released

3 A scan Thumbnail does not Film scan Film images are not Set Thumbnail “OFF” and Thumbnail does not appear

display normally Film scan with overexposure / recognized as images. scan

underexposure films

* Occurrence frequency

A: Comparatively high frequency is possible (caution needed)

B: Possibly occurs under a certain condition, but actually the frequency is expected to be very low.

C: Not recognizable to general users and so harmless level is expected.

2-2
 CanoScan 9950F SPECIFICATIONS
<Scanner Main Unit>
Type Flatbed image scanner

Image sensor 6-line CCD

Optical resolution 4800dpi x 9600dpi

Light source White cold cathode fluorescent lamp

Document type Sheet, Book

Document alignment position Right-end corner

Max. document size A4/Letter size (216mm x 297mm)

Color 16-bit input for RGB each, 16-bit/8-bit output
Image mode
Grayscale 16-bit input, 8-bit output
Preview time Approximately 3.6 sec

Scanning time
11.0 msec/line
(Color)

Scanning time
11.0 msec/line
(Gray)
Power supply AC adapter
UB2.0 Hi-Speed
Interface USB Full-Speed (USB1.1 equivalent)
IEEE1394a (Macintosh only)
Scanner button 4 buttons (COPY, SCAN, PDF, MAIL) on the scanner unit
Temperature: 10 to 35 degrees
Operating environment Relative humidity: 10 to 90RH (Non condensing)
Air pressure: 613-1013hPa
100-120V 50/60Hz
Power source
220-240V 50/60Hz
During operation: 28W
Power consumption During standby: 6W
During power off: 0.1W(100V), 0.3W(200V)
Dimensions 290 x 509 x 128mm
Weight Approximately 5.8kg

4-2
<Film Scanning Part>
Light source Cold cathode fluorescent lamp

FARE FARE Level 3

35mm strip
35mm slide
Film size
120 format (Maximum 6 x 22cm)
4”x 5”
16-bit input for RGB each, 16-bit/8-bit output
Image mode
Grayscale 16bit input, 16bit/8bit output
Optical resolution 4800 x 9600 dpi
Scanning time 5.5-80 msec/line
Operating Temperature: 10 to 35 degrees
environment Relative humidity: 20 to 80%RH (Non condensation)

4-3