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ISA June 2017 Exam FINAL 6741

This document is an examination paper for Information Systems Analysis dated June 6, 2017, consisting of various questions covering methodologies, stakeholder analysis, and evaluation techniques. It requires students to answer all questions within a 3-hour timeframe, with a total of 100 marks available. Topics include hard and soft systems methodologies, CATWOE analysis, SWOT analysis, PEST analysis, and user experience evaluation.

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14 views5 pages

ISA June 2017 Exam FINAL 6741

This document is an examination paper for Information Systems Analysis dated June 6, 2017, consisting of various questions covering methodologies, stakeholder analysis, and evaluation techniques. It requires students to answer all questions within a 3-hour timeframe, with a total of 100 marks available. Topics include hard and soft systems methodologies, CATWOE analysis, SWOT analysis, PEST analysis, and user experience evaluation.

Uploaded by

Steven
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 5

Information Systems Analysis

6 June 2017

Examination Paper
Answer ALL questions.

Clearly cross out surplus answers.

Time: 3 hours

The maximum mark for this paper is 100.

Any reference material brought into the examination room must be


handed to the invigilator before the start of the examination.
Answer ALL questions

Question 1

a) A team of systems analysts have decided to use a hard approach to analyse an 4


organisation’s information system. Suggest FOUR (4) reasons why they have
decided to take this approach.

b) Various types of hard approach methodologies can be used to aid information 3


system analysis. Identify THREE (3) types of hard approach methodology.

c) A systems analyst has produced a technical feasibility report. Describe briefly 3


THREE (3) items of information documented in this report.

Marks: 10 Marks

Question 2

a) A soft systems methodology can aid analysis of an information system. 4


However there are also limitations to using a soft approach. Briefly describe
FOUR (4) limitations to using a soft systems methodology.

b) Describe FOUR (4) differences between a rich picture and a concept diagram. 4

c) Explain the difference between a primary task root definition and an issue- 2
based root definition.

Total: 10 Marks

Questions continue on the next page.

Page 2 of 5
Information Systems Analysis © NCC Education Limited 2017
Marks

Question 3

a) CATWOE analysis can provide useful information to a systems analyst. Briefly 4


describe FOUR (4) types of information that can be discovered if CATWOE
analysis is performed.

b) As with other information systems analysis techniques, CATWOE has its 6


advantages and disadvantages. Evaluate CATWOE as an analysis technique
and support your answer with THREE (3) benefits and THREE (3) limitations of
CATWOE.

Total 10 Marks

Question 4

a) A stakeholder matrix can help a systems analyst identify key stakeholders in an 8


organisation. Construct a stakeholder matrix that illustrates information about an
organisation’s stakeholders.

b) Stakeholder analysis is not always successful. Identify TWO (2) reasons why it is 2
sometimes unsuccessful.

Total 10 Marks

Question 5

a) Object-oriented analysis and soft systems methodology are two different 6


approaches to information systems analysis. Briefly describe the differences
between the two approaches and support your answer with THREE (3) features
of object-oriented analysis and THREE (3) features of soft systems methodology.

b) Identify FOUR (4) tasks performed during object-oriented analysis. 4

Total 10 Marks

Questions continue on the next page.

Page 3 of 5
Information Systems Analysis © NCC Education Limited 2017
Marks

Question 6

a) ETHICS can be used as part of information systems analysis. Briefly explain 6


TWO (2) key factors of an organisation that ETHICS can be used to analyse and
evaluate the approach as an analysis methodology. Your evaluation should be
supported by reference to TWO (2) benefits and TWO (2) limitations of this
approach.

b) ETHICS can be used to measure job satisfaction at an organisation. Identify 4


TWO (2) measures of job satisfaction that ETHICS analyses and briefly describe
each measure.

Total: 10 Marks

Question 7

a) A systems analyst performs a SWOT analysis to discover potential threats to an 5


organisation. Outline FIVE (5) examples of potential threats.

b) A SWOT analysis can also be performed to find opportunities that could provide 5
advantages for an organisation. Identify FIVE (5) examples of opportunities.


Total: 10 Marks

Questions continue on the next page.

Page 4 of 5
Information Systems Analysis © NCC Education Limited 2017
Marks

Question 8

a) PEST analysis can identify influences that society has on an organisation. 4


Outline FOUR (4) such influences.

b) Identify THREE (3) other influences on an organisation that can be identified by a 3


PEST analysis.

c) Recommend THREE (3) tasks that should be performed when a PEST analysis 3
has been completed.

Total: 10 Marks

Question 9

a) Information systems analysis can include the analysis of end users. Briefly 5
describe FIVE (5) work-related characteristics of a user of an organisation’s
information system.

b) Empirical evaluation methods can be used to evaluate an information system’s 5


interface. State FIVE (5) empirical evaluation methods.

Total: 10 Marks

Question 10

a) Recommend FOUR (4) measures of a user’s experience that should be included 4


in a usability test of an information system’s interface.

b) Efficient interface design of an information system can bring benefits to an 4


organisation. Outline FOUR (4) benefits.

c) Outline TWO (2) tasks that a systems analyst performs when analysing the 2
requirements for the development of a human computer interface.

Total: 10 Marks

End of Examination Paper

Page 5 of 5
Information Systems Analysis © NCC Education Limited 2017

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