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Websites

WWW. Police official webportal.com.

Www.Keralastrtc.com
 INTERVIEW SCHEDULE FOR THE EMPLOYEES OF KSRTC

PROFILE
1.Region

a. Trivandrum b. Emakulam c. Kozhikode

2. Age :

a. Up to 30 Years b. 30 to 40 Years

c. 40 to 50 Years d. above 50 Years

3.Actual A g e .............................

4.Gender : a. Male b. Female

5.Designation :

a. Driver b. Conductor& others

c. Mechanic d. Administrative staff

b. Subdepot
6. Place of work ; a. Depots

7. Area a. Urban b. Rural

8. Educational Qualification;
a. Primary education or SSLC b. Higher Secondary Education

c. Graduation d. Post-Graduation

d. Technical QuaUfication
b. Unmarried
9. Marital Status: a. Married

10. Gross salary per month;

a. up to Rs. 10000 b. Rs. 10000 to 20000

c. Rs.20000 to 30000 d. Above Rs. 30000

11. Net salary received.....................

12. Length of service

a. Less than 5 year b. 6 to 10 years

c. 11 to 15 years d. 16 years and above

13. Actual Length of service..................

Yes No
14. Are you a member of Trade Union?

15. If yes, your participation is:

b. Nominal c. NA
a. Active

JOB SATISAFACTION

General Working Condition

16. Satisfaction level with regard to present workplace.

b. Moderate c. Low
a. High

17. Specify the reasons for satisfaction about present work place. Rating Scale [1-5]

17.1. Distance from residence 17.2. Attitude of supervisor

17.4. Relationship with Co-workers

17.3. Good working environment

17.5. Work Load is Manageable

18. Satisfaction regarding present transfer policy?

a. Highly satisfied ----- b. Satisfied c. Moderate

d. Dissatisfied e. Highly Dissatisfied

19. If dissatisfied specify the reason?

20. Level of Satisfaction about the social status of your job.

b. Satisfied c. Neutral d. Dissatisfied

a. Highly satisfied

e. Highly dissatisfied
21. Level of satisfaction about the rationality of disciplinary action in the corporation

b. Satisfied c. Neutral ____ d. Dissatisfied

a. Highly satisfied

e. Highly dissatisfied
22. Level Satisfaction about the effectiveness of the communication System prevailmg m
the corporation
b. Satisfied c. Moderate
a. Highly Satisfied

d. Dissatisfied e. Highly Dissatisfied

23. Do you feel that high staff to vehicle ratio in the corporation is having a negative
impact of Productivity?

a. Yes I 1 b. No

If no, state the reason...............................

24. Level of Satisfaction about fleet Utilization

a. Highly Satisfied___ b. Satisfied c. Moderate

d. Dissatisfied e. Highly Dissatisfied

25. Do you have any role in improving the fleet utilization?

a. Yes b. No

26. Specify the predominant reasons for accident in KSRTC. Weight [1-5]

26.1 Stress 26.2 Vehicle Condition

26.3 Inadequate training 26.4 Competition in driving

26.5 Road condition 26.6 Continuous work schedule

26.7 Carelessness of Public

Pay & Promotion Potential
27. With regard to your present post, how do you feel(weight 1-5)

Not Somewhat In Highly

Required Required
Requu-ed Required Between
Higher ^ o w le d g e & Skill
Advanced Training___________
Hard work & Dedication
Additional Support from
Superior
28. Satisfaction level with reference to the present post

b. Satisfied c. Neutral d. Dissatisfied

a. Highly satisfied

e. Highly dissatisfied

29. Have you ever taken leave over and above permitted by rules?

a. Yes b. No

30. If Yes, Specify the type of Leave and reason for taking
leave........................................................

31. Number of leaves availed during last year?....................................

32. Reason for the delay in payment of Salary, Pension and Other allowances
Strongly
Strongly Disagree M oderate Agree
Reasons Agree
Agree
Insufficient funds_____________ _
Mismanagement of working
capital
Operating inefficiency_________
Competition from the parallel
services_________ _____________
Increase in running cost._______

33. Level of Satisfaction about the Present Pay Scale o f the Corporation

b.Satisfied c. Moderately satisfied

a. Highly Satisfied
c. Dissatisfied d. Highly dissatisfied
34. Your opinion about the existing pay and allowances (>^)
Strongly
Strongly Disagree M oderate Agree
Reasons Agree
Agree
It is not at par with the cost of
livinCT
A1VlAlfe______________________
Not enough for the work done

Same kind of the employees in

tV>p <;ame
lllC JCUAiV> sector is
AUSetting more _
My work need expertise and
getting a substitute is difficult
35. Level of Satisfaction with reference to salary & allowances.

b.Satisfied c. Moderately satisfied

a. Highly Satisfied
c. Dissatisfied d. Highly dissatisfied

36. Difficulty for getting promotion in your Post

c. Medium d.High
a. Very low b. Low
b. Very High

37. Opinion about Chances of your promotion to a higher post

b. Moderate Chance c. Low Chance

a. High Chance

38. Level of Satisfaction with reference to promotion.

b.Satisfied c. Moderately satisfied

a. Highly Satisfied
c. Dissatisfied d. Highly dissatisfied

b. No
39. Have you ever been appreciated by your superiors? a. Yes

40. Have you ever been reprimanded by your superior about your bad performance?

a. Yes b.No
a. Yes b. No
41. Do you receive any Performance based incentives?

42. Satisfaction level with reference to present retirernem benefits offered by the
Corporation.
b. Satisfied c. Moderate
a. Highly satisfied

d. Dissatisfied e. Highly Dissatisfied

Use of Skills &Abmties

43. Have you got any induction Training.

a. Yes 1 b. No

44. If yes, what is your opinion about the induction programme you have attended?

b. Moderately Useful c. Not Useful

a. Very Useful

45. How often do you get training from your employer till d a te .......................................
46. Which type of training have you got?

a. On the job training b. off the job training

c. Both d. Not applicable

47. What is the average time gap between two trainings?

48. Effectiveness of training in improving knowledge and job skill

a. Very much improved ____ b. Somewhat improved

c. Not at all improved

49. If not, specify the reason...

50. Give your valuable suggestion for improving training programme

51. Level of Satisfaction about training.

a. Highly satisfied b. Satisfied c. Moderate

d. Dissatisfied e. Highly Dissatisfied

52. Level of satisfaction about the technologies adopted by the Organization

a. Satisfied b. Neutral c. Dissatisfied

53. How will you rank the new technological requirement of the Corporation

Very Very
Low Medium High
Reasons Low _Hgh.
Electronic Toilet System
Digital Display System
Card Sweeping System for Ticket
Glnbal Positioning System
Pushback seating System
Advanced Tools
Computer facility
Welfare Activities

54. Do you receive any medical facilities provided by the corporation?

a. Yes bN o

55. Opinion regarding Welfare Facilities of the Corporation (>^)

Very Poor Moderate Good Very

Poor Good
Washing and bathing
facilities
Canteen _____
Rest room
Drinking Water
Latrines & Urinals______
Ventilation_______________
Liehtine
First aid appliances________
Recreation facilities_______

56. Level of Satisfaction with reference to welfare facilities,

a. Highly Satisfied b. Satisfied c. Moderate

d. Dissatisfied e. Highly Dissatisfied

57. Level of Satisfaction about feedback from the grievance Redressal procedures
followed in the Corporation for addressing complaints.

a. Highly satisfied b. Satisfied c. Moderate

d. Dissatisfied Highly Dissatisfied

58. Have you ever approached the Grievance Redressal system?

a. Y e s ____ b. No

59. If yes, for what remedies approach the Redressal system for the last time?

a. Pay & Promotion

b. Disciplinary Actions

c. Work related Issues

 d. Others (Specify)...........................................................................

60. Give your suggestions for improving the Grievance Redressal system?

Work Activities

61. Do you have Shift Duty? Yes No

62. Which shift timing you are presently working?

a. Single duty ____ Double duty Night Duty

b. Neutral c. Dissatisfied
a. Satisfied

64. Specify the reason for your dissatisfaction

64.1 Poor health condition

64.2. Stress

64.3. Lack of infra-structure facilities

65.4 Lack of support

66.5 Improper time scheduling

65. Satisfaction level with regard to Night Shift allowances.

a. High ____ h. Moderate _ c. Low

66. Level of satisfaction about work load?

a. Highly satisfied ____ b. Satisfied c. Moderate

d. Dissatisfied e. Highly Dissatisfied

67. Opinion about Your Responsibility.

a. High b. Moderate___ c. Low Responsibility

68.Satisfaction Level about the condition of the roads in the routes

b. Satisfied c. Moderate
a. Highly satisfied

d. Dissatisfied e. Highly Dissatisfied

69. Satisfaction level about the condition of buses provided to you

a. Highly satisfied b. Satisfied c. Moderate

d. Dissatisfied Highly Dissatisfied

70. Opinion about the challenging of your job

a. High b. Moderate c. Low

Work Relationship

71. Satisfaction level with regard to relationship with your superiors?

a. Highly satisfied b. Satisfied c. Moderate

d. Dissatisfied e. Highly Dissatisfied

72. Satisfaction about the relationship with co-workers

a. Highly satisfied b. Satisfied c. Moderate

d. Dissatisfied e. Highly Dissatisfied

73. Satisfaction level about the industrial relations in the organization

a. Highly satisfied b. Satisfied. c. Moderate

d. Dissatisfied e. Highly Dissatisfied

JOB INVOLVEMENT

RESPONSE TO WORK
74 Prefer to work extra hours without any pay to complete my work.
b. Agree c. Neutral d. Disagree
a. Strongly agree
e. Strongly disagree

75 Prefer to complete my work with in the scheduled time.

a. Strongly agree b. Agree c. Neutral d. Disagree

e. Strongly disagree
 I feel that every employee is personally involved in their work,
a. Strongly ag ree____ b. Agree_____ c. N eutral____ d. Disagree

e. Strongly disagree

77 I feel that I am very much satisfied with my Job in this Organisation.

a. Strongly agree b. Agree c. Neutral __d. Disagree

e. Strongly disagree

78 My overall response to work assigned,

a. Very L o w ___ b. Lo w _____c.Medium d. H ig h ____ e.Very High

EXPRESSION OF JOB INVOLVED

79. Rank the factor that increases your Job mvolvement.
79.1 I feel. Proper work scheduling increases Job Involvement

a. Very Poor b. Poor c. Average d. Good e.Very Good

79.2 I feel, Support from Colleagues increases job involvement

a. Very Poor b. Poor cAverage d. Good e.Very Good

79.3 I feel. Physical Environment increases job involvement

a. Very Poor b. Poor c.Average d. Good e.Very Good

79.41 feel, good appraisal from superior increases job involvement

a. Very Poor b. Poor c. Average d. Good e.Very Good

79.5 I feel like, Training Programme increased job involvement

a. Very Poor b. Poor c. Average d. Good e.Very Good

8 0 .1 feel, I can do my job better than anyone else.

a. Strongly Agree b. A g re e ____ c.Neutral d. Disagree

e.Strongly Disagree
8 1 .1 feel desire to change Job due to Stress
b. Agree c. Neutral d. Disagree
a. Strongly Agree

e.Strongly Disagree

82. Rank the stress factor that reduces your job involvement
Strongly Agree Neutral Disagree Strongly
Agree Disagree
Heavy Pressure from
Sunervisors
Uninterested work
schedule
Poor health Condition
Action without proper
enouirv
Non Updation of
Technology_____________

83. I do preference to supplementary works other than my job

b. Agree c.Neutrai d. Disagree
a. Strongly Agree

e.Strongly Disagree

84. If yes specify the reason

SENSE OF DUTY TOWARDS WORK

85. I feel Work is only a small part o f my life.

It would be very happy to treat my colleagues has my family members

a. Strongly Agree I lb. Aeree I Ic.Neutral | |d. Disagree

e.Strongly Disagree
8 7 .1 feel I am very much involved in my work.
b. Agree cNeutral |d. Disagree
a. Strongly Agree

e.Strongly Disagree

88. Quite often, I feel staying home from work instead of coming in.

b. Agree c.Neutral d. Disagree

a. Strongly Agree

e.Strongly Disagree
8 9 .1 would probably keep working even if I did not get the money on time?

a. Strongly Agree |b. Agree | |c.Neutral 1 | d. Disagree

e.Strongly Disagree
FEELING ABOUT UNFINISHED WORK AND ABSENTEEISM

90. I always prefer to take extra duties and responsibilities.

a. Strongly Agree b. Agree c. Neutral d. Disagree

e.Strongly Disagree

91. I used to be more ambitious about my work than I am now.

b. Agree c.Neutral d. Disagree
a. Strongly Agree

e.Strongly Disagree

92. I have to give more care to my work to avoid mistakes

Agree c. Neutral d. Disagree
a. Strongly Agree b.

e.Strongly Disagree

93. I prefer to work despite of my poor health condition

a. Strongly Agree b. Agree c. Neutral d. Disagree

e.Strongly Disagree

Most things in life are more important than work.

a. Strongly Agree b. Agree ____ c.Neutral d. Disagree

e.Strongly Disagree
AFFECTIVE COMMITMENT

95. I would like to spend the rest of my career with this Corporation

96. I really feel that the Corporations problems are my own

b. Agree c. Neutral d. Disagree

a. Strongly Agree

e.Strongly Disagree

97. I feel I am personally attached to this Corporation.

b. Agree c. Neutral d. Disagree

a. Strongly Agree

e.Strongly Disagree

98. I feel I am personally affected by the Corporation’s problems.

]b. Agree |c.Neutral d. Disagree

a. Strongly Agree

e.Strongly Disagree

99. I feel I am emotionally attached to this Corporation.

a. Strongly Agree b. Agree cNeutral d. Disagree

e.Strongly Disagree

100. I feel that, I am part of the family in my Corporation,

a. Strongly Agree b. Agree ____ c.Neutral d. Disagree

e.Strongly Disagree
101. Right now, staying with my Corporation is a matter of necessity .

b. Agree c. Neutral d. Disagree

a. Strongly Agree

e.Strongly Disagree

102. It would be costly for me to leave the Corporation now, even if I wanted to.

b. Agree cNeutral |d. Disagree [

a. Strongly Agree

e.Strongly Disagree

103. Too much of my life would be disrupted if I decided to leave my Corporation now

b. Agree c. Neutral d. Disagree

a. Strongly Agree

e.Strongly Disagree

104.1 feel that, I will get better placed if I not decided to work in this Corporation

b. Agree d. Disagree
a. Strongly Agree

e.Strongly Disagree

105.1 am staying back in this organization only because of scarcity of available

alternatives.

b. Agree cNeutral d. Disagree

a. Strongly Agree

e.Strongly Disagree

NORMATIVE COMMITMENT

106.1 agree that I have some moral obligation to remain with my current employer

b. Agree c N e u t r a l ____ d. Disagree

a. Strongly Agree

e.Strongly Disagree