1.

Multiple choice :
1. A reason for studying operations management (OSM) is the following?
A. OSM is essential for understanding organizational behavior.
B. Most business graduates do OSM work regardless of their job title.
C. All managers should understand the basic principles that guide the design of transformation
processes.
D. OSM is a required course in all business degree programs.
E. OSM is the most rigorous business discipline
2. Which of the following are defined as core goods?
A. Chemicals
B. Airlines
C. Data storage systems (hệ thống lưu trữ dữ liệu)
D. Hotels
E. None of the above is correct
3. Which of the following is not a way that operations and supply processes are
categorized?
A. Planning
B. Returning
C. Delivering
D. Selecting
E. Making
4. Which of the following is a multifactor measure of productivity?
A. Output/(Materials)
B. Output/(Labor + Capital + Energy)
C. Output/All resources used
D. Output/Inputs
E. All of the above
5. Which of the following is a total measure of productivity?
A. Output/Materials
B. Output/(Labor + Capital + Energy)
C. Output/Labor
D. Output/Inputs
E. All of the above
6. If all you knew about a production system was that the total daily output was 400 units
and the total labor necessary to produce the 400 units was 350 hours, what kind of
productivity measure could you use to compute productivity?
A. Partial measure
B. Multi factor measure
C. Total measure
D. Global measure
E. All of the above
7. If all you knew about a production system was that the total daily output was 400 units
and the total labor necessary to produce the 400 units was 350 hours, and the total
materials used were 425 units, what kind of productivity measure could you use to compute
productivity?
A. Partial measure
B. Multifactor measure
C. Total measure
D. A and B above
E. B and C above
8. The total output from a production system in one day is 500 units and the total labor
necessary to produce the 500 units is 350 hours. Using the appropriate productivity
measure, which of the following numbers represents the resulting productivity ratio?
A. 1.000
B. 1.428
C. 0.700
D. 0.411
E. None of the above
9. Larry's Auto Body Repair Shop had revenues that averaged $60,000 per week in April
and $50,000 per week in May. During both months, the shop employed six full-time (40
hours/week) workers. In April the firm also had four part-time workers working 25 hours
per week but in May there were only 2 part-time workers and they only worked 10 hours
per week. What is the percentage change in labor productivity from April to May for
Larry's Auto Body Repair?
A. 17.65
B. -15.84
C. 8.97
D. -1.76
E. 19.23
10. Various financial data for Sun Path Manufacturing for 2010 & 2011 follow.

2020 2021
Output Sales 300.000 330.000
Input Labour 40.000 43.000
Raw materials 45.000 51.000
Energy 10.000 9.000
Capital Employed 250.000 262.000
Other 2.000 6.000

What is the percentage change in Sun Path's total productivity measure between 2020 & 20217
A. -9.22
B. 2.33
C. -0.53
D. 2.88
E. 10.39
11. Which of the following forecasting methodologies is considered a qualitative forecasting
technique?
A. Market research
B. Causal relationship forecasting
C. Regression analysis
D. Exponential smoothing
E. Simple moving average
12. Which of the following forecasting methodologies is considered a time series forecasting
technique?
A. Simple moving average
B. Market research
C. Leading indicators
D. Historical analogy
E. Simulation
13. Which of the following forecasting methodologies is considered a time series forecasting
technique?
A. Delphi method
B. Exponential averaging
C. Simple movement smoothing
D. Weighted moving average
E. Simulation
14. Capacity planning involving hiring, layoffs, some new tooling, minor equipment
purchases, and subcontracting is considered one of the following planning horizons?
A. Intermediate-range
B. Long range
C. Short range
D. Current
E. Upcoming
15. The capacity focus concept can be put into practice through a mechanism called the
following?
A. Best operating level (BOL)
B. Plants within plants (PWP)
C. Total quality management (TQM)
D. Capacity utilization rate (CUR)
E. Zero-changeover-time (ZXT)
2. Short answer:
1. Using the assembly-line balancing procedure, what is the required cycle time if the
production time in minutes per day is 2.400 and the required output per day in units is
1.200? Cycle time=Production time(minutes per day)/ required output(unit per day)
= 2400/1200= 2 minutes per unit
2. Using the assembly-line balancing procedure, which of the following is the theoretical
minimum number of workstations if the task times for the six tasks that make up the job
are 7, 4, 7, 5, 3. and 6 minutes, and the cycle time is 8 minutes?
Theoretical minimum(Nt)=Sum of task time (T)/Cycle time(C)= 7+4+7+5+3+6/ 8= 4
3. You have just determined the actual number of workstations that will be used on an
assembly line to be 15 using the assembly-line balancing procedure. The cycle time of the
line is 30 seconds and the sum of all the tasks required on the line is 10 minutes. What is the
line's efficiency?
Efficiency= sum of task time/ actual number of workstation (N_a)*Workstation cycle time (C)
= 10*60/ 15*30=1.333
4. What is the sequence of activities that consumes the longest amount of time in a project
network of activities called? Critical path
5. If the best operating level of a piece of equipment is at a rate of 400 units per hour and
the actual output during an hour is 300 units, what is the capacity utilization rate?
Capacity Utilization Rate = (Actual Output / Best Operating Level) * 100%
= ( 300/400)*100%= 75%
6. What are the five categories of supply chain processes?
Plan, source, make, deliver and return
7. Doing something at the lowest possible cost is called: efficiency
8. The triple-bottom-line evaluates the firm against what three criteria?
Economic, Social, Environment.
9. People who provide capital to the firm through stock purchases and other financial
instruments are called: shareholder
10. A company wants to forecast demand using the simple moving average. If the company
uses three prior yearly sales values (i.e., the year 2008 = 185, the year 2009 = 215, and the
year 2010 -230), what is the simple moving average forecast for the year 2011?
SMA_2011= 185+215+230/3=210
The forecast demand for the year 2011 is 210
Essay:
1.Here are the actual tabulated demands for an item for a nine-month period (January through
September). Your supervisor wants to test two forecasting methods to see which method was
better over this period.
Month Actual
January 120
February 104
March 160
April 170
May 145
June 100
July 115
August 130
September 159
a Forecast April through September using a three-month moving average.
b. Use simple exponential smoothing with an alpha of .3 to estimate April through September:
Starting with a forecast of March equals the average of January. February, and March demand.
c. Find MAD
2. The R&D department is planning to bid on a large project for the development of a new
communication system for commercial planes. The accompanying table shows the activities.
times, and sequences required:
Activity Immediate Predecessor Time(Weeks)
A - 3
B A 2
C A 4
D A 4
E B 6
F C,D 6
G D,F 2
H D 3
I E,G,H 3

a. Draw the network diagram. What is the critical path?