(Ebook PDF) Managing Human Resources 12Th Edition by Susan E. Jackson
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CONTENTS
Preface xxv
Acknowledgements xxxii
vii
viii CONTENTS
Current Issues 31
The Changing Role of the HR Function 31
Employee Engagement 31
CHAPTER SUMMARY WITH LEARNING GOALS 32
TERMS TO REMEMBER 33
QUESTIONS FOR DISCUSSION AND REFLECTIVE THINKING 33
PROJECTS TO EXTEND YOUR LEARNING 34
CASE STUDY: CAN KNIGHTS APPAREL SATISFY ALL OF ITS STAKEHOLDERS
AND SURVIVE? 35
Current Issues 68
Managing a Multi-Generational Workplace 68
Mergers and Acquisitions 70
CHAPTER SUMMARY WITH LEARNING GOALS 71
TERMS TO REMEMBER 72
QUESTIONS FOR DISCUSSION AND REFLECTIVE THINKING 72
PROJECTS TO EXTEND YOUR LEARNING 73
CASE STUDY: LEVI STRAUSS & COMPANY 75
Supervisors 137
Trained Job Analysts 137
Customers 138
Methods of Collecting Information 138
Individual and Group Interviews 138
Observations 139
Questionnaires 140
Standardized Approaches to Job Analysis 140
Time-and-Motion Studies 140
Ergonomic Analysis 141
Occupational Information Network (O*NET) 141
Position Analysis Questionnaire 143
Management Position Description Questionnaire 144
Customized Approach to Job Analysis 145
Developing a Customized Inventory 145
Analyzing and Interpreting the Data 147
Advantages and Disadvantages 148
Analyzing Needed Competencies 149
Standardized Approach 149
Customized Approach 150
Competency Inventories 152
Current Issues 155
The Decline of Job Analysis? 155
The Importance of Documenting Competency Modeling 156
CHAPTER SUMMARY WITH LEARNING GOALS 157
TERMS TO REMEMBER 158
QUESTIONS FOR DISCUSSION AND REFLECTIVE THINKING 158
PROJECTS TO EXTEND YOUR LEARNING 159
CASE STUDY: JOB DESCRIPTIONS AT HITEK 159
“You tell me who knew the way to get into the captain’s
safe and I’ll try to get the emeralds.”
“All right, Dick,” Sandy replied to the chum who had just
spoken. “You’ve answered Larry’s question.”
“Oh!”
The rich man had not forgotten Sandy. A fine set of 118
books awaited him at the breakfast table, a set of
engineering books that he would prize and study for
many years.
“We might as well tell you, Sandy, now that it’s ‘all off’,”
Dick said. “We were going to give you another present—
a hop over your own house in Flatbush—with Larry for
pilot! But——”
“Don’t be silly, Jeff,” Mr. Everdail chided the pilot. “Check 119
over everything and then go up. You know mighty well
that accidents don’t come from ‘hoodoos’. They come
from lack of precaution on the pilot’s part. The weather
charts for today give perfect flying weather. The
airplane is in fine shape. Go ahead—give the lads a
treat!”
He did not neglect his duty. For all his nonsense about
omens and such things, he gave the airplane a careful
checkup, warmed up the engine for Larry himself and
made sure that everything he could foresee was
provided for.
A final test, with chocks under the wheels, the signal for 120
the wheels to be cleared by the caretaker, a spurt of the
gun for several seconds to get the craft rolling as the
elevators were operated to lift the tail free, a run at
increasing speed, picked up quickly because of the short
runway—stick back, lifting elevators so the propeller
blast drove the tail lower and the nose higher—and they
left the ground.
Stick back from neutral, after leveling off for a bare two
seconds to regain flying speed, and they climbed, the
engine roaring, Jeff nodding but making no comment
through the speaking tube he still used. Dick shouted a
hurrah! Sandy joined him.
121
CHAPTER XIV
DICK HANDLES A CONTROL JOB
“There it is, just off our left wing, buddy. That’s right—
stick goes to the left and a touch of left rudder, but
when you moved the stick sidewise to adjust the
ailerons you neglected that-there bit of forward
movement to tip us down into a glide. Remember, it’s
the double use of the stick that works ailerons and
elevators both.”
Larry, not aware that Jeff meant to handle the job, 124
almost pulled the stick away from Jeff in his anxiety to
get the nose down again, and Dick, in the last seat,
thought he felt a sort of thud.
They did not realize his words, but Sandy saw his
expression.
Jeff cut the gun swiftly, and came out of the bank
pointed toward the wide, shimmering waters of Oyster
Bay.
“Jammed?”
Dick, from the back place, saw Jeff struggling with the
stick.
The only reason Jeff would swing toward the water and
give up working with the stick must be that the stick
would not operate the elevators.
And that, to Dick, spelled disaster.
Their speed sent them through the air so fast that the
wind was a gale there on the unprotected top fabric of
the fuselage.
He tugged at it.
In the dark, he did not know how close the water was. 128
He could not tell if his alertness had been able to give
back the use of the elevators in time.
Seconds to go!
He must not drag the ship out of that dive too swiftly—a
wing might be torn off.
But with his nerves taut, by sheer power of his cool will
forcing himself to work steadily but not sharply, he
brought the nose up, closing his eyes to that wild
nightmare of water seeming to be leaping toward the
airplane.
Larry braced himself against the slap of the wheels into 129
the surface water. That might offer just enough
resistance to nose them in.
He turned to Larry.
“The jinx!”
“Why?”
CHAPTER XV
A TRAP IS BAITED
“She’s coming out to ‘make over us,’ as she calls it.” 132
Sandy saw the elderly, stern-faced, but kindly lady
descend the steps and come rapidly toward them.
“You did just what I wanted,” he said. “Let’s get the 134
airplane in. Then we can talk.”
“It did,” said Dick, seriously. “I know that after Jeff 135
brought it in, the caretaker in the hydroplane took it out
—and I’ve seen it at the stern.”
“Well, this may not be the same one—we can easily find
out.”
Sandy nodded.
“No, Dick! Why should it? I thought of it. But I’m not
telling all my ideas, any more. I’m not ‘peeved,’ but I
mean to be able to prove this before I accuse anybody
again.”
139
CHAPTER XVI
THE “BAIT” VANISHES
“Why not?”
“As I live and breathe!” The rich man rose, while Dick,
Larry and Sandy almost bounced out of their chairs.
The Sky Patrol gasped in unison. So did all the others. 143
“But how did you get them into the life preserver?”
asked Sandy.
“Took off part of the cover, cut the rubber, put them in,
wrapped in oiled silk to make a tight pack, then used
some rubber patching cement I keep for torn rubber
coats or boot patching, and with a hot electric iron I
vulcanized the rubber together and put back the
covering.”
“None!”
“Then we’re all right!” Larry leaped to his feet. “We can
restore the jewels!”
“Now you had better go and get that life preserver, and 145
we’ll cut it open,” suggested Mr. Everdail. “I guess it’s
safe enough hidden in the tail of Jeff’s plane—” He was
baiting their trap. “Don’t look so surprised, Jeff—that
was what caused your ‘hoodooed’ crate to go out of
control—but we don’t suspect you of putting it there!”
Sandy, Dick and Larry had left the room by the time he
completed his sentence.
“Now—out comes—why!——”
146
CHAPTER XVII
A FIGHT FOR A FORTUNE
“When did you last see it, wherever you had it?” asked
the man from London, cool and practical.
“It was—where?”
“We left it where Dick had discovered it—in the fuselage 147
of Jeff’s airplane. One of us watched, taking turns, all
afternoon. Just before we came in here we made sure it
was all right, and Larry, who has the longest reach,
pushed it in as far as he could get it and still be able to
take it out again.”
She was given no time for the comment. Leaving her 148
with the white-faced stewardess and the pilot, whose
injuries prevented him from being of much use due to
his evident weakness, the others, under Mr. Everdail,
were grouped into parties. Given a definite territory,
each set out, one group to search the grove under Jeff’s
leadership, another to cover the shore section,
boathouse and boats, with Captain Parks and his men in
the party. Others, under the mate and engineer, divided
the rest of the searchers to beat the further and less
cultivated woods on the estate and to walk the roads,
while Miss Serena gladly agreed to telephone to outlying
estates, and to the nearby town to have a watch kept
for any unknown person, woman or man.
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