Scribd
Upload
2 views19 pages

Forms of Communication

The document outlines the various forms of communication within organizations, distinguishing between external and internal communication, as well as formal and informal channels. It details the advantages and disadvantages of formal communication, and discusses both downward and upward communication, including their benefits and challenges. Additionally, it provides methods to enhance the effectiveness of both downward and upward communication within an organization.

Uploaded by

ELENA MARCELA OSORIO TURCIOS
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
2 views19 pages

Forms of Communication

The document outlines the various forms of communication within organizations, distinguishing between external and internal communication, as well as formal and informal channels. It details the advantages and disadvantages of formal communication, and discusses both downward and upward communication, including their benefits and challenges. Additionally, it provides methods to enhance the effectiveness of both downward and upward communication within an organization.

Uploaded by

ELENA MARCELA OSORIO TURCIOS
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 19

FORMS OF COMMUNICATION

Mr. Juan Castro


FORMS OF COMMUNICATION
Communication is divided into external and internal communication. External
communications are those communications which are occurring outside the
organization like communication with other companies, with government,
general public etc. Internal communications are those which are inside the
organization. Internal communications are further divided into two parts,
formal or official and informal.
Formal Communication
Formal communication flows along prescribed channels which all members
desirous of communicating with one another are obliged to follow.
Informal Communication
Along with the formal channel of communication every organization has an
equally effective channel of communication that is the informal channel often
called grapevine, because it runs in all directions—Horizontal, Vertical,
Diagonal. It flows around water cooler, down hallways, through lunch rooms
and wherever people get together in groups.
Formal Communication ADVANTAGES
1. It passes through line and authority and consequently ensures the
maintenance of authority as well as accountability of the executives’ in-charge.

2. It helps to develop intimate relations between immediate boss and his


subordinates.

3. It keeps uniformity in the dissemination of information.

4. It flows systematically and the information is trustworthy.

5. Source of information is known which creates harmony amongst the


employees.
Formal Communication DISADVANTAGES
1. Increases the workload of various managers as communication is to be
transmitted through them.

2. Widens the communication gap between the executives and employees at


the lower level.

3. It is time consuming because it follows the scalar chain of authority. The


communication flows from one authority level to another and it takes too
much time.
Downward communication
When the communication flows from higher level to lower level, it is called
downward communication.

Order, individual instructions, policy statements, circulars etc. fall under


downward communication.
Downward communication BENEFITS
1. Helps to explain to subordinates the organizational plans, policies program
and procedures, work methodology etc. necessary information for performing
the job.
2. Helps to convey to the subordinates the expectations of management from
them.
3. Acts as a mean to control the activities of the subordinates with active
feedback.
4. Provides motivation to the subordinates.
Downward communication PROBLEMS
1. Sometimes the message may be distorted in the transmission from one
level to another level.

2. If a particular authority is not present on the time of passing information it


may leads to delay in transmission of the message.

3. Sometimes when the workload is unevenly distributed among the


employees it creates overload or unload of work which causes dissatisfaction
among the employees.
How to make effective downward communication
1. Managers should be adequately informed.

2. Managers should be clear about how much to communicate.

3. Some authority should delegate to lower levels to shorten the line of


communication.

4. Information should be passed on to the correct person.


Upward communication
This communication flows the message from subordinates to superiors. It is
reverse of the downward communication or communication flows from lower
level to upper level.
Upward communication BENEFITS
1. Provides feedback to the superiors.

2. Introduction of new schemes without unduly opposition from the


employees.

3. Helps in to promote harmony between the management and the


employees.

4. Problems and grievances are redressed.


Upward communication PROBLEMS
1. Employees fear that their criticism may be interpreted as a sign of their
personal weakness.

2. Bypassed superiors feel insulted which leads differences between the


relationship of the superiors and employees.

3. Great possibility of message distortion.


Methods/Channels of upward communication
1. Subordinates tell their problem and through discussion find out the
solution for a particular problem with the help of superiors.
2. If employees having any complaint and suggestion about working
environment, policy and procedure, peer group etc., then they write to
management without giving identification of themselves and drop into
the box. And the management frequently checks these grip boxes and
find out the solution of problem.
Methods/Channels of upward communication
3. It is very effective method of upward communication. Organization celebrates their
anniversary, arrange sports meets for their employees, doing some kind of social
welfare activities like plantation, providing food for flood affected areas etc. are the
mode of social gathering where superiors and subordinates are at the same platform
and share their emotions, feeling and thought more comfortably.
4. It is just opposite to grip box system. Here, identification of employee is not hidden.
Any employee can write directly to the higher level about the problem which he/she
had.
5. It emphasizes in the psychological aspect of human being. A superior act as counselor
and he counsels the problem facing employees. Counseling does not mean that treating
only problem facing employees but also for the better prospect or how employees do
better in their workplace.
How to make effective
1. Superior should take initiative to get close to the subordinate staff.

2. Keeping the line of communication short as much as possible.

3. Timely redress the grievances of the employees.


thank you!

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy