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WS 2

The VHS Second Quarter Report details the performance of specialist holiday bookings in Europe, the Caribbean, and the Maldives, highlighting successful sales by new staff. Key locations include Jersey, Almeria, and Grand Cayman, with a new offering in the Maldives. The report also outlines training plans for staff development, emphasizing customer support and the importance of employee experience in enhancing service quality.

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10 views3 pages

WS 2

The VHS Second Quarter Report details the performance of specialist holiday bookings in Europe, the Caribbean, and the Maldives, highlighting successful sales by new staff. Key locations include Jersey, Almeria, and Grand Cayman, with a new offering in the Maldives. The report also outlines training plans for staff development, emphasizing customer support and the importance of employee experience in enhancing service quality.

Uploaded by

abhimanyubalajee143
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Abhimanyu.

VHS Second Quarter Report

Report presented by Abhimanyu.b

09/09/24
Abhimanyu.b

This is our second quarter report for the specialist


holiday bookings that we offer in Europe, the Caribbean
and now in the Maldives. In the report we will give up
to date information on the chosen locations, sales and
the take up of mini tours. You will see that the new
sales staff who were already performing well have
continued their hard work to ensure that the season
continues to promise great success. The locations we are
using are:

Code Location Hotel


JGBEXL Jersey Excelsior
ALMGPL Almeria Gran Lujo
Playa
GCAPRG Grand Cayman Paradise
Retreat
MALTPG
SEYNSG

The Jersey hotel and golf complex is well established


and a favourite with our guests for shoirt breaks. It uses This report details sales by staff at our London offices.
the beautifully situated Excelsior hotel on St Brelade’s The new sales people who work in the Strand office are
Bay. Its fine views and excellent golf facilities attract included in this report. They did particularly well in the
players and their guests to return year after year Almeria first quarter sales period. They are:
is a favourite escape for the professional in the cooler
months at the end of the year or in the New Year, but first name family name Start date

attracts bookings all year round. Maryam Elton 20/11/2008

Phil Blount 22/11/2008

Our new offering is at the Paradise Retreat golf complex Felipe Dorland 18/06/2008

on Grand Cayman. This is such a beautiful location with Lucille Mather 13/11/2007

facilities offered to the highest standards and we have Sara Trujillo 14/10/2008

been delighted that it has become such a desirable Angel Robles 13/11/2008

destination for our most discerning guasts. With its Frances Stirland 18/07/2008
success established, we have introduced another special Joan Peters 25/11/2008
holiday location for this season with yet one more under Ricard Dortmund 17/10/2008
development.
The sales performance for the first half of the year is
The mystery destination is revealed as the Maldives shown below as a summary of the number of sales made
where a fabulous setting is awaiting our favoured guests and how many guest tickets were sold. We also show
who will be offered the chance to test this destination in separately the value of mini tours they sold. The sales
the coming quarter. Here is a glimpse of what is on summary for all staff is included here:
offer:
The number of the sales made by each member of staff
is shown as a chart here:

The views of the new staff on their training needs have


been collected and analysed by the Human Resources
Director and plans for training will be developed to
include:

 Training needs analysis


 Induction
 On-the-Job training
 Off-the-Job training

A full and detailed training plan will be put forward


with our next report. The report will identify the training

09/09/24
Abhimanyu.b

needs of all employees in respect of their life long


learning as well as specific areas of expertise for their
current jobs.

Induction will be identified to include familiarisation


with the company and the work place including working
policies, health and safety requirements and initial
software training if needed.

All trainees will be assigned to a mentor who will guide


them in their work. This will be a companion worker
who will help to develop familiarisation of the new
worker with all aspects of day to day operations. The
training will be at the employee’s office and will take
place on a continuous basis.

The company takes customer support very seriously and


off the job training will include college courses in
customer relations, as well as updating specific skills.
This can be seen to be good for the employee and the
company. Experience of the holiday locations may also
be desirable to ensure employees can give realistic
feedback to customers based on experience.

09/09/24

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