Scribd
Upload
9 views2 pages

Operations JD 2025

Happiest Health is a health and wellness platform focused on empowering individuals through access to scientific research and expert insights. The Operations role involves organizing online and offline activities for corporate clients, managing deployments, and ensuring smooth execution while liaising with various teams and partners. Key responsibilities include operations management, partner management, customer management, inter-team collaboration, and reporting, requiring strong communication, negotiation, and crisis management skills.

Uploaded by

jkprajwal41
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
9 views2 pages

Operations JD 2025

Happiest Health is a health and wellness platform focused on empowering individuals through access to scientific research and expert insights. The Operations role involves organizing online and offline activities for corporate clients, managing deployments, and ensuring smooth execution while liaising with various teams and partners. Key responsibilities include operations management, partner management, customer management, inter-team collaboration, and reporting, requiring strong communication, negotiation, and crisis management skills.

Uploaded by

jkprajwal41
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 2

JD for Operations

About Happiest Health: Happiest Health is a health and wellness knowledge


platform founded by IT entrepreneur Ashok Soota. Our mission is to empower
individuals to take charge of their own health by providing access to the latest
scientific research, expert insights, and tips for healthy living. Whether it is to manage
a chronic condition, prevent illness, or optimize one’s overall well-being, Happiest
Health offers a wealth of resources to help one achieve one’s health goals. From
healthy recipes and fitness tips to mental health resources and disease-specific
information, Happiest Health is the go-to destination for all things, health and
wellness.

Role overview – Should be able to organize and deliver online & offline activities to our
corporate clients, is able to do deployments and manage the complete end-to-end
execution, from sourcing partners, negotiation on costs, integrating their services on our
platform, and set-up for the sessions to ensure smooth execution. The role will include being
the key liaison between the Client management (CM) team, and other third-party partners
leading up to the deployment, ensuring that both client and deployment requirements are
met. Should be tech savvy. The person will report to the Manager–Operations. The
responsibilities include:

Operations Management:

• Understand requirements of the client and work to the plan agreed upon
• Should be tech savvy, all our deployments are hosted through different online
platforms, must have basic knowledge about it (Excel, PPT, Zoom, Cisco Webex, Teams
etc.)
• Provide inputs to define requirements with the best options available
• Provide inputs & prepare for online sessions, reach out to companies/SMEs who provide
different services in the Health & Wellness space.
• Getting company/SME profiles, conduct dry runs, evaluate, finalize the date, time &
cost
• Update the CM team on different sessions and on the platforms it can be conducted
• Be responsible for the schedule that has been put together for the month
• Should be able to manage crises; come up with solutions on the ground to mitigate
crises
• Research on what is new & innovative in the market, it could be either products or
services and suggest them to customers

Partner Management:

• Provide guidance and review work for and from external partners
• Provide inputs on the knowledge & experience of the partners
• Ensure documentation & agreements of the partners are up to date
• Review documentation on invoices & maintain a tracker for the same
Customer Management:

• Provide timely updates on specific projects in a proactive manner


• Escalate issues & problems in the deployment to the customer in a timely manner

Inter team working:

• Liaise with internal teams and Partner teams for all the sessions
• Set, follow and review processes from time to time; ensure process adherence
• Strive towards continuous process improvements

Reports and Analysis:

• Ensure data filled in trackers is accurate and timely


• Prepare internal reports on operations efforts

Others:

• Build knowledge on industry trends and competition


• Provide inputs on improvements in functioning of the team

Skills, knowledge & attitude

• Exceptional ability to manage a diverse set of people: customers, partners, and subject
matter experts
• Good communication skills: Should be fluent in English
• Good negotiation skills
• Good crisis management skills
• Good team working ability

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy