Hik IP Receiver Pro

User Manual
 Hik IP Receiver Pro User Manual

Legal Information and Symbol Conventions

Legal Information
©2022 Hangzhou Hikvision Digital Technology Co., Ltd. All rights reserved.

About this Manual

The Manual includes instructions for using and managing the Product. Pictures, charts, images and
all other information hereinafter are for description and explanation only. The information
contained in the Manual is subject to change, without notice, due to firmware updates or other
reasons. Please find the latest version of this Manual at the Hikvision website ( https://
www.hikvision.com/ ).
Please use this Manual with the guidance and assistance of professionals trained in supporting the
Product.
Trademarks
and other Hikvision's trademarks and logos are the properties of
Hikvision in various jurisdictions.
Other trademarks and logos mentioned are the properties of their respective owners.
Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS MANUAL AND THE PRODUCT
DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, ARE PROVIDED "AS IS" AND "WITH
ALL FAULTS AND ERRORS". HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR
PURPOSE. THE USE OF THE PRODUCT BY YOU IS AT YOUR OWN RISK. IN NO EVENT WILL HIKVISION
BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES,
INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTION, OR LOSS OF DATA, CORRUPTION OF SYSTEMS, OR LOSS OF DOCUMENTATION,
WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY,
OR OTHERWISE, IN CONNECTION WITH THE USE OF THE PRODUCT, EVEN IF HIKVISION HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS.
YOU ACKNOWLEDGE THAT THE NATURE OF THE INTERNET PROVIDES FOR INHERENT SECURITY
RISKS, AND HIKVISION SHALL NOT TAKE ANY RESPONSIBILITIES FOR ABNORMAL OPERATION,
PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER-ATTACK, HACKER ATTACK, VIRUS
INFECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY
TECHNICAL SUPPORT IF REQUIRED.
YOU AGREE TO USE THIS PRODUCT IN COMPLIANCE WITH ALL APPLICABLE LAWS, AND YOU ARE
SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE CONFORMS TO THE APPLICABLE LAW.
ESPECIALLY, YOU ARE RESPONSIBLE, FOR USING THIS PRODUCT IN A MANNER THAT DOES NOT
INFRINGE ON THE RIGHTS OF THIRD PARTIES, INCLUDING WITHOUT LIMITATION, RIGHTS OF

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PUBLICITY, INTELLECTUAL PROPERTY RIGHTS, OR DATA PROTECTION AND OTHER PRIVACY RIGHTS.
YOU SHALL NOT USE THIS PRODUCT FOR ANY PROHIBITED END-USES, INCLUDING THE
DEVELOPMENT OR PRODUCTION OF WEAPONS OF MASS DESTRUCTION, THE DEVELOPMENT OR
PRODUCTION OF CHEMICAL OR BIOLOGICAL WEAPONS, ANY ACTIVITIES IN THE CONTEXT RELATED
TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF HUMAN
RIGHTS ABUSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATTER
PREVAILS.

Symbol Conventions
The symbols that may be found in this document are defined as follows.

Symbol Description
Indicates a hazardous situation which, if not avoided, will or could
Danger result in death or serious injury.

Indicates a potentially hazardous situation which, if not avoided, could

Caution result in equipment damage, data loss, performance degradation, or
unexpected results.
Provides additional information to emphasize or supplement
Note
important points of the main text.

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Contents
Chapter 1 Overview .................................................................................................................... 1
1.1 Introduction ........................................................................................................................... 1
1.2 Running Environment ............................................................................................................ 1
1.3 What's New ............................................................................................................................ 2
Chapter 2 Installation ................................................................................................................. 3
2.1 Port Instruction ...................................................................................................................... 3
2.2 Install Hik IP Receiver Pro on Windows .................................................................................. 4
2.3 Activate Hik IP Receiver Pro ................................................................................................... 4
Chapter 3 Device Management ................................................................................................... 6
3.1 Add Hikvision Device(s) Managed on Hik-ProConnect ........................................................... 7
3.2 Add Single ISUP5.0 Security Control Panel ............................................................................. 9
3.3 Add ISUP5.0 Security Control Panels in a Batch ................................................................... 10
3.4 Add Single Third-Party Device .............................................................................................. 11
3.5 Add Third-Party Devices in a Batch ...................................................................................... 12
3.6 Enable Receiving Alarm and Set Partition (Area) ................................................................. 13
3.7 Set Zone ............................................................................................................................... 14
Chapter 4 Basic Configuration ................................................................................................... 17
4.1 Access Hik-ProConnect ........................................................................................................ 17
4.1.1 Configure Hik-ProConnect Parameters ....................................................................... 17
4.1.2 Configure Hot Spare Settings ...................................................................................... 18
4.2 System Settings .................................................................................................................... 19
4.2.1 Change Password for Admin User ............................................................................... 19
4.2.2 Manage Operators ...................................................................................................... 20
4.2.3 View and Edit Managed Devices of Operators ............................................................ 21
4.2.4 Configure Hik IP Receiver Pro Name ........................................................................... 22
4.2.5 Configure Time ............................................................................................................ 22

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4.2.6 Enable Alarm Monitor and Check Device's Alarms ..................................................... 22

4.2.7 Configure Illegal Login Lock ......................................................................................... 24
4.3 System Maintenance ............................................................................................................ 24
4.3.1 Manage Logs ............................................................................................................... 24
4.3.2 Export and Import Configuration File ......................................................................... 25
4.3.3 View Operation Logs ................................................................................................... 25
4.4 Network Settings .................................................................................................................. 26
4.4.1 Edit Port ...................................................................................................................... 26
4.4.2 Set Port Mapping ........................................................................................................ 27
4.4.3 Set HTTPS .................................................................................................................... 27
4.4.4 Set Email ..................................................................................................................... 28
Chapter 5 Storage Settings ........................................................................................................ 31
5.1 Select Storage Disk ............................................................................................................... 31
5.2 Set Recording Server for Second Video Verification ............................................................ 31
5.3 Set Alarm-Related Video ...................................................................................................... 32
Chapter 6 Automation Output Management ............................................................................ 34
6.1 Configure Protocol Parameters ............................................................................................ 34
6.2 Search History Event ............................................................................................................ 40
6.3 Check Event Monitor Logs ................................................................................................... 42
6.4 Add Event Code of Security Control Device ......................................................................... 42
6.5 Edit Encoding Device Event and Device Status Event ........................................................... 43
Appendix A. Event Code List ..................................................................................................... 44
A.1 Event Codes of Security Control Device ............................................................................... 44
A.2 Event Codes of Encoding Device .......................................................................................... 53
A.3 Event Codes of Access Control Device ................................................................................. 54
A.4 Event Codes of Device Status ............................................................................................... 54

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Chapter 1 Overview

1.1 Introduction
As a protocol converter, the Hik IP Receiver Pro connects devices and ARC (alarm receiving center)
for data transmission, through LAN or WAN.
There are three methods of adding devices to Hik IP Receiver Pro.
● You can add devices (including AX Pro/AX Hub security control panel, network camera, NVR, and

DVR.) managed on the Hik-ProConnect to the Hik IP Receiver Pro to integrate them to the ARC
through protocols.
● You can add single or multiple security control panels to the Hik IP Receiver Pro through ISUP5.0

protocol.
● You can add single or multiple third-party devices to the Hik IP Receiver Pro with device name

and account ID.

After correct configurations on the Hik IP Receiver Pro and the ARC, the Hik IP Receiver Pro can
receive and transmit alarms and alarm-related videos or images from devices on the Hik IP
Receiver Pro to the ARC for notification and video or image verification.
This manual guides you to configure the Hik IP Receiver Pro. To ensure a proper usage and stability
of the Hik IP Receiver Pro, refer to the contents below and read the manual carefully before
installation and operation.

1.2 Running Environment

The following is recommended system requirement for running the Hik IP Receiver Pro.
Operating System
Microsoft Windows 10 (64-bit) / Windows Server 2012 R2 (64-bit) / Windows Server 2016 (64-
bit)

Note
For Windows Server 2012 R2 (64-bit), the patch KB2999226 is required to be installed.
CPU
Intel Core i5-7500 @ 3.0 GHz, four-core or above
RAM
8 GB or above
NIC
Gigabit-NIC with latest driver

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Note
If the computer with Hik IP Receiver Pro installed goes into sleep mode, an exception will occur to
Hik IP Receiver Pro. It is required to disable the sleep mode of your PC to ensure that Hik IP
Receiver Pro works properly.

1.3 What's New

The following shows the changes in Hik IP Receiver Pro 1.6.0.
1. Support adding access control devices managed on Hik-ProConnect. Support alarms from access
control devices. For details, see Add Hikvision Device(s) Managed on Hik-ProConnect .
2. Added events codes of access control devices. For details, see Event Codes of Access Control
Device . Edited events codes of security devices. For details, see Event Codes of Security Control
Device .
3. Support intercom verification with IPRP Video Plugin. For details, refer to the User Manual of
IPRP Video Plugin.
4. Now if you fails to subscribe to alarms due to Hik-ProConnect network exception, you need to
re-subscribe to alarms after the network is restored. For details, see Enable Alarm Monitor and
Check Device's Alarms .
5. For 180° PIRCAM of AX PRO, support verifying video/image recorded or captured by both the
top and bottom camera. For details, see Enable Alarm Monitor and Check Device's Alarms and
Search History Event .
6. Support two-way audio verification for an AX PRO connected via ISUP. For details, see Enable
Alarm Monitor and Check Device's Alarms and Search History Event .
7. Added ISUP Two-Way Audio Port on both the Port and Port Mapping page. Added RTSP port on
the Platform Port and the Platform Port Mapping page. For details, see Edit Port .
8. Now when you export logs, the local two-way audio logs (if there are any) will also be exported
at the same time. For details, see Manage Logs .
9. Support selecting or entering video verification addresses when the alarm message are sent via
DC-09 protocol. For details, see Configure Protocol Parameters .
10. The SBN protocol supports conveying GPS information of the AX PRO panic button. For details,
see Configure Protocol Parameters .

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Chapter 2 Installation
You can install the Hik IP Receiver Pro service to your server or PC, and activate the service. Then
you can use the service remotely.

2.1 Port Instruction

Before installing Hik IP Receiver Pro service, ensure the default ports of the Hik IP Receiver Pro are
not used by other services, otherwise the Hik IP Receiver Pro service will be unavailable.

Platform Ports
● 80 (TCP) : HTTP port
● 443 (TCP) : HTTPS port

Device Ports

Port Number Protocol Port Description

7661 TCP Used for registering devices to the Hik IP Receiver Pro by
ISUP5.0 protocol.
7662 TCP Used for sending alarms from ISUP5.0 security control
devices to the Hik IP Receiver Pro.
7091 TCP Used for sending picture data from ISUP5.0 security
control devices to the Hik IP Receiver Pro.

Note
Scan the QR code below to get more details.

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2.2 Install Hik IP Receiver Pro on Windows

You can install the Hik IP Receiver Pro service on a computer or server. After that, you can start the
service, stop the service or exit the service by watchdog.
Steps
1. Right-click the program file and run as the administrator to enter the welcome panel.
2. Click Next.
3. Optional: Click Browse... to select the path of legacy configuration files and click Next.

Note
● If you have kept the configuration files of an uninstalled Hik IP Receiver Pro, the Hik IP

Receiver Pro will reuse the files saved in the selected path when you install a new version.
● If the configuration file path of previous version is detected, it is selected by default.

4. Click Browse... and select a proper directory as required to install the service.
5. Click Next to continue.
6. Optional: Edit the HTTP port if the port number is conflict, otherwise the installation cannot be
continued.
7. Click Install to begin the installation.
8. Read the post-install information and click Finish to complete the installation.
Result
After successful installation, the Watchdog service will get started and hide in the notification area
of the desktop. Right-click and select the option to stop the service and start the Hik IP Receiver
Pro service, or exit the Watchdog service.

Note
● If you install Hik IP Receiver Pro remotely, you need to log into the local computer to show the
Watchdog service.
● A window will pop up asking whether to keep the configuration file when you re-install the Hik IP
Receiver Pro. You can choose to keep it or not.

2.3 Activate Hik IP Receiver Pro

By default, Hik IP Receiver Pro predefined the administrator user named admin. When you log in to
Hik IP Receiver Pro for the first time, you are required to create a password for the admin user to
activate Hik IP Receiver Pro before you can properly configure and operate.
Before You Start
Make sure you have installed the Hik IP Receiver Pro service.

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Steps
1. Enter the address of the computer or server running with Hik IP Receiver Pro service and port
number in the address bar of the web browser, and press Enter key.

Note
The default port is 80. For configuring the port number, see Edit Port for details.
Example
If the IP address of the computer running Hik IP Receiver Pro service is 172.6.21.96, and the port
number is 80, and you should enter http://172.6.21.96:80 in the address bar.
2. Enter the password and confirm password for the admin user in the pop-up Activate Hik IP
Receiver Pro window.

Note
We highly recommend you change the password of your own choosing (using a minimum of 8
characters, including at least three kinds of following categories: upper case letters, lower case
letters, numbers, and special characters) in order to increase the security of your product.
3. Click Activate.

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Chapter 3 Device Management

The Hik IP Receiver Pro can manage multiple device types, e.g. network camera, DVR, NVR, and AX
Pro security control panel. After adding devices to the Hik IP Receiver Pro and configuring alarm
service and zone, the Hik IP Receiver Pro can transmit alarms and images/videos from these
devices to ARC.

Figure 3-1 Device List

Add Device
You can add Hikvision devices managed in the Hik-ProConnect to the Hik IP Receiver Pro, add
security control panels by ISUP5.0 protocol, and add third-party devices to the Hik IP Receiver Pro.
Connection Mode
ISUP
If the device only supports direct connection, the connection mode will be displayed as ISUP.
Dual-Connection
If the device added by Hik-ProConnect supports direct connection, the connection mode will
be displayed as Dual-Connection. In this mode, Hik IP Receiver Pro receives alarms by
ISUP5.0 protocol in priority, and the Supervision of online device will be displayed as
Online(ISUP). If an exception occurs when receiving alarm by ISUP5.0 protocol, Hik IP
Receiver Pro receives alarms through Hik-ProConnect, and the Supervision of online device
will be displayed as or Online(HPC).
Online(ISUP)
The device is connected to the Hik IP Receiver Pro by direct connection.
Online(HPC)
The device is connected to the Hik IP Receiver Pro by Hik-ProConnect.
HPC
If the device added by Hik-ProConnect does not support direct connection, the connection
mode will be displayed as HPC.

Enable Receiving Alarm and Set Zone

After adding devices to the Hik IP Receiver Pro, you can enable alarm service and add zone for
these devices, and then link channels to zones to transmit videos from linked channels to ARC.

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3.1 Add Hikvision Device(s) Managed on Hik-ProConnect

You can add Hikvision devices managed on Hik-ProConnect to Hik IP Receiver Pro. After adding the
devices to Hik IP Receiver Pro, Hik IP Receiver Pro can transmit alarms triggered by these devices to
ARC.
Before You Start
Make sure you have accessed Hik IP Receiver Pro to Hik-ProConnect. See Access Hik-ProConnect
for details.
Steps

Note
This function should be supported by device. Devices including AX Pro security control panel,
access control device, NVR, DVR, and network camera support this function.
1. On the Device page, click Add to enter the Add Device page.
2. Select Hik-ProConnect Device as the Device Type.
Devices managed on Hik-ProConnect but not yet added to Hik IP Receiver Pro are displayed in
the Select Device field.
3. Optional: Check Display All to display all devices regardless of whether or not a device has been
added to Hik IP Receiver Pro.
4. Check devices and click Next.
5. Enter account ID.

Note
● Up to 31 characters are allowed, and it should be the same with the account ID configured on

ARC.
● The Account ID is automatically filled in with device serial number.

6. Optional: Enter the Stream Key of the selected device that is managed on Hik-ProConnect.

Note
Stream key is only applicable to encoding devices.
7. Check to-be-added devices and click OK.
The added devices are displayed on the Device page.

Note
● If the device supports direct connection, the device's online status will be displayed as Online
(ISUP).
● To make sure the device supports direct connection, you should configure external IP address
and external port beforehand. See Set Port Mapping for details.

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Figure 3-2 Add a Device Managed on Hik-ProConnect

8. Optional: Perform the following operations as needed.
Edit Device ● For administrator: for devices connected in HPC mode, you can click
to view the name and edit the account ID and stream key of the device.
For devices connected in Dual Connection mode, you can edit the
account ID and view the device name, device ID and device key.
● For operator: under the condition that you are permitted to manage
devices, for devices connected in HPC mode, you can edit the account ID
and Stream Key. For devices connected in Dual Connection mode, you
can edit the account ID and view the device name.

Note
● Click → View to view the site information of the selected device.
● You can click to view the device key.
● Stream key is only applicable to encoding and access control devices.

View Manager Click to view all users who can manage the device. If you are an
Administrator user, you can add and delete Operators. You can also refresh
the manager list and search for an operator who manages the device. For
detailed information, see Manage Operators .
Enable Alarm Click in the Operation column to enable receiving alarms and set zones.
Service and Set See Set Zone for details.
Zone
Delete Device Click to delete a device; or check multiple devices and click Delete to
delete the checked devices.
Synchronize Select devices, and click Synchronize Device Information to Synchronize
Device device information excluding alarm-related information from Hik-
Information ProConnect.

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3.2 Add Single ISUP5.0 Security Control Panel

You can add a security control panel to the Hik IP Receiver Pro by ISUP5.0 protocol.
Steps
1. On the Device page, click Add to enter the Add Device page.
2. Check ISUP5.0 Security Control Panel as the Device Type.
3. Select Single as the Adding Mode.
4. Enter device name, device account ID, and key.

Note
● For account ID, up to 31 characters are allowed, and it should be the same with the device ID.

● For key, up to 32 characters are allowed, and it should be the same with ISUP login password.

5. Click OK.

Figure 3-3 Add a Single ISUP 5.0 Security Control Panel

6. Optional: Perform the following operations as needed.
Edit Device For administrator and permitted operators, click to edit device's
account ID, device name, and key.
Enable Alarm Click in the Operation column to enable receiving alarms and set
Service and Set zones. See Set Zone for details.
Zone

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View Manager Click to view all users who can manage the device. If you are an
Administrator user, you can add and delete Operators. You can also
refresh the manager list and search for an operator who manages the
device. For detailed information, see Manage Operators .
Delete Device Click to delete a device; or check multiple devices and click Delete to
delete the checked devices.
Synchronize Select devices, and click Synchronize Device Information to Synchronize
Device device information excluding alarm-related information from Hik-
Information ProConnect.

3.3 Add ISUP5.0 Security Control Panels in a Batch

When there are multiple security control panels supporting ISUP5.0 protocol to add, you can enter
the device information in a predefined template and then import it to the Hik IP Receiver Pro to
add them in a batch.
Steps
1. On the Device page, click Add to enter the Add Device page.
2. Check ISUP5.0 Security Control Panel as the Device Type.
3. Select Batch Import as the Adding Mode.
4. Click Export and save the predefined template (CSV file) on your PC.
5. Open the exported template file and enter the required information of the devices to be added.
Account ID
Up to 31 characters are allowed, and it should be the same with the device ID.
Device Name
You can custom the device name.
Key
Up to 32 characters are allowed, and it should be the same with ISUP login password.
6. Click Import and select the edited template.
7. Click OK to import the device information to the Hik IP Receiver Pro.
The devices are added to the Hik IP Receiver Pro and displayed on the device list.
8. Optional: Perform the following operations as needed.
Edit Device For administrator and permitted operators, click to edit device's
account ID, device name, and key.
Enable Alarm Click in the Operation column to enable receiving alarms and set
Service and Set zones. See Set Zone for details.
Zone
View Manager Click to view all users who can manage the device. If you are an
Administrator user, you can add and delete Operators. You can also

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refresh the manager list and search for an operator who manages the
device. For detailed information, see Manage Operators .
Delete Device Click to delete a device; or check multiple devices and click Delete to
delete the checked devices.
Synchronize Select devices, and click Synchronize Device Information to Synchronize
Device device information excluding alarm-related information from Hik-
Information ProConnect.

3.4 Add Single Third-Party Device

You can add a third-party device to the Hik IP Receiver Pro by entering device account ID and
device name.
Steps
1. On the Device page, click Add to enter the Add Device page.
2. Check Third-Party Device as the Device Type.
3. Select Single as the Adding Mode.
4. Enter account ID and device name.

Note
Up to 31 characters are allowed, and it should be the same with the account ID configured on
ARC.
5. Click OK.

Figure 3-4 Add a Third-Party Device

6. Optional: Perform the following operations as needed.

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Edit Device For administrator and permitted operators, click to edit device's
account ID and device name.
Enable Alarm Click in the Operation column to enable receiving alarms and set
Service and Set zones. See Set Zone for details.
Zone
View Manager Click to view all users who can manage the device. If you are an
Administrator user, you can add and delete Operators. You can also
refresh the manager list and search for an operator who manages the
device. For detailed information, see Manage Operators .
Delete Device Click to delete a device; or check multiple devices and click Delete to
delete the checked devices.
Synchronize Device Select devices, and click Synchronize Device Information to Synchronize
Information device information excluding alarm-related information from Hik-
ProConnect.

3.5 Add Third-Party Devices in a Batch

When there are multiple third-party devices to add, you can enter the device information in a
predefined template and then import it to the Hik IP Receiver Pro to add them in a batch.
Steps
1. On the Device page, click Add to enter the Add Device page.
2. Check Third-Party Device as the Device Type.
3. Select Batch Import as the Adding Mode.
4. Click Export and save the predefined template (CSV file) on your PC.
5. Open the exported template file and enter the required information of the devices to be added.
Account ID
Up to 31 characters are allowed, and it should be the same with the account ID configured on
the ARC.
Device Name
You can custom the device name.
6. Click Import and select the edited template.
7. Click OK to import the device information to the Hik IP Receiver Pro.
The devices are added to the Hik IP Receiver Pro and displayed on the device list.
8. Optional: Perform the following operations as needed.
Edit Device For administrator and permitted operators, click to edit device's
account ID and device name.

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Enable Alarm Click in the Operation column to enable receiving alarms and set
Service and Set zones. See Set Zone for details.
Zone
View Manager Click to view all users who can manage the device. If you are an
Administrator user, you can add and delete Operators. You can also
refresh the manager list and search for an operator who manages the
device. For detailed information, see Manage Operators .
Delete Device Click to delete a device; or check multiple devices and click Delete to
delete the checked devices.
Synchronize Device Select devices, and click Synchronize Device Information to Synchronize
Information device information excluding alarm-related information from Hik-
ProConnect.

3.6 Enable Receiving Alarm and Set Partition (Area)

To receive and transmit alarms sent by devices added to Hik IP Receiver Pro, you should enable
alarm service first. To manage multiple zones systematically, you can add partitions (areas) where
different zones can be added and managed.
Before You Start
Make sure you have added at least one device to the Hik IP Receiver Pro. See Device Management
for details.
Only encoding device and third-party devices support adding a partition (area).
Steps
1. On the Device page, select a device and click in the Operation column.
2. Check Enable Alarm Service to enable alarm service.

Note
By default, it is enabled. If this function is disabled, the Hik IP Receiver Pro will not receive or
transmit alarm information from this device.
3. Click Add Partition(Area) to open the Add window.
4. Enter the Partition (Area) No. and name.
5. Click OK to save the Partition (Area).

Note
By default, the system will add a default partition(area) for the device if there is no partition
(area) of the device before. You can edit or delete the partition (area) if you need.
6. Optional: Perform the following operation(s).
Edit Partition Hover the cursor on the added partition (area) and click to edit the
(Area) partition (area) name.

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Delete Partition
Hover the cursor on the added partition (area) and click to delete
(Area)
the partition (area).
What to do next
Add zone(s) and link channel(s) to zones for the partition (area). See Set Zone for details.

3.7 Set Zone

For encoding device and third-party device, only if you have set zones and linked channels to zones
can the Hik IP Receiver Pro can transmit alarms and videos from the linked channels to ARC for
verification. For AX Pro with zones and linked channels already configured on the device
configuration page, the Hik IP Receiver Pro can transmit alarms and videos once the alarm service
is enabled.
Before You Start
● Make sure you have added at least one device to the Hik IP Receiver Pro. See Device
Management for details.
● If you are going to link channels to devices managed by the Hik-ProConnect, make sure you have

accessed the Hik IP Receiver Pro to Hik-ProConnect. See Access Hik-ProConnect for details.
Steps
1. On the Device page, select a device and click in the Operation column.
2. Select a partition (area).

Note
Only encoding devices and third-party devices support adding a partition (area).
3. Add a zone.

Note
If you have already added the zone which needs a linkage between channels, skip this step and
just select the zone.
1) Hover the cursor on a partition (area) and click + to open the Add window.
2) Enter the zone No. and zone name.

Note
● For encoding devices and third-party devices, you need to add zones for them on the Hik IP
Receiver Pro. Make sure the zone information you set are the same with the zone information
set on ARC, or the Hik IP Receiver Pro will fail to transmit videos from the zones-linked
channels to ARC.
● For AX Pro, the Hik IP Receiver Pro will automatically get zone information and linked channels
configured on the device. So you do not need to add zones for AX Pros on the Hik IP Receiver
Pro.

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4. Link channel(s) to zone.

1) Select a zone and click Select Channel to enter the Link Channel page.
Channels of the device are displayed on the right.

Note
● For devices added by Hik-ProConnect, you can only select encoding devices in the same site

with the AX Pro on Hik-ProConnect. For security control panels added by ISUP5.0 protocol,
you can select encoding devices in any site.
● For encoding devices, you can only link their own channels to their zones.

● For third-party devices, you can link channels of devices in any other sites to their zones,

but the third-party devices and the linked channels should share the same ARC.
● For Hik-ProConnect alarm devices, ISUP alarm devices, and third-party devices, you can set

stream keys of linked channels.

2) Check channels to be linked and click Save.

Note
● Up to 4 video channels and 4 I/O channels are supported for zones of an encoding device,
while for zones of other devices, up to 4 video channels are supported.
● You can set multiple zones and click Save to batch link channels to zones.

Figure 3-5 Batch Link Channels to Multiple Zones

The linked channels are displayed on the alarm service and zone settings page.
5. Optional: Perform the following operation(s).
Edit Zone Hover the cursor on a zone and click to edit zone name or change the
partition (area) of the zone.
Delete Zone Hover the cursor on a zone and click to delete the zone.

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Cancel Linkage After selecting a zone, check linked channel(s) on the right and click
Between Channel Delete to cancel the linkage between channel(s) and the zone. You can
and Zone also click in the Operation column to cancel linkage.

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Chapter 4 Basic Configuration

Configuration module provides basic settings of the Hik IP Receiver Pro such as accessing Hik-
ProConnect, system settings, system maintenance, network settings, and storage settings.

4.1 Access Hik-ProConnect

You can access Hik IP Receiver Pro to the Hik-ProConnect so that you can add devices managed on
Hik-ProConnect. You can also store the device list, alarms, zones of the Hik IP Receiver Pro in use
on Hik-ProConnect, and use another Hik IP Receiver Pro but with the same information. After
configuring Hik-ProConnect parameters, you can configure hot spare settings to deploy a maximum
of four Hik IP Receiver Pros connected with the same Hik-ProConnect.

4.1.1 Configure Hik-ProConnect Parameters

After accessing Hik IP Receiver Pro to the Hik-ProConnect, you can add devices managed on the
Hik-ProConnect to Hik IP Receiver Pro, and the Hik IP Receiver Pro can receive and transmit alarms
and videos from these devices to ARC.

Note
Make sure you have finished the authorization for ARC.
1. Click Configuration → Hik-ProConnect → Parameters to configure Hik-ProConnect parameters.
2. Enter the following parameters and click Save to access the Hik IP Receiver Pro to the Hik-
ProConnect.
Hik-ProConnect Address
Enter the address of the Hik-ProConnect. The addresses of Hik-ProConnect servers locating in
different areas vary as the following.
- Europe: https://ieu.hik-proconnect.com
- Asia: https://isgp.hik-proconnect.com
- North America: https://ius.hik-proconnect.com
- South America: https://isa.hik-proconnect.com
- Russia: https://hik-proconnectru.com
User Name (ARC ID) and Password (ARC Key)
After logging in to tpp.hikvision.com, select Resource → ARC INTEGRATION GROUP to find
Hik-ProConnect Related Materials for ARC Integration, where the way for getting ARC ID and
ARC key is provided.

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Note
- The Super Admin account will be automatically generated if you connect to Hik-
ProConnect successfully for the first time.
- After connection, you can use the ARC account to log in to Hik IP Receiver Pro as the Super
Admin.
- The Super Admin can reset Admin password.

Figure 4-1 Reset Admin Password

Automatically Import Devices
If enabled, devices managed on Hik-ProConnect will be automatically added to Hik IP
Receiver Pro every 15 minutes.
Connect Status
Connected indicates that the Hik IP Receiver Pro is now accessed to the Hik-ProConnect, and
if devices managed on the Hik-ProConnect are added to the Hik IP Receiver Pro, the Hik IP
Receiver Pro can transmit alarms and videos from these devices to ARC.
Not Connected indicates that the Hik IP Receiver Pro is not accessed to the Hik-ProConnect,
and the Hik IP Receiver Pro will fail to transmit alarms and videos from devices managed on
the Hik-ProConnect to ARC.
Click Go to configure port mapping to enable dual-connection.

Note
For details about port mapping, refer to Set Port Mapping .

4.1.2 Configure Hot Spare Settings

After configuring Hik-ProConnect parameters, you can configure hot spare settings to deploy a
maximum of four Hik IP Receiver Pros connected to the same Hik-ProConnect. In this way, the four
Hik IP Receiver Pros can share the same backup information, so that in case any one of the
deployed Hik IP Receiver Pros crashes, you can use another one with the same information
including devices, events, etc.

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Note
Make sure you have configured Hik-ProConnect parameters on Hik IP Receiver Pro, and make sure
you have connected all Hik IP Receiver Pros to the same Hik-ProConnect.

Click Configuration → Hik-ProConnect → Hot Spare Settings to configure hot spare settings, check
Enable Hot Spare, and select a hot spare role for the current Hik IP Receiver Pro in use.

Note
● You can select host server, spare server 1, spare server 2, or spare server 3 as the role of the
current Hik IP Receiver Pro. Only if you have selected a Hik IP Receiver Pro as the host server, can
you configure spare servers.
● The backup priority of the host server, spare server 1, spare server 2, and spare server 3 is in
descending order.
● If the current Hik IP Receiver Pro is the host server, you can click in the Operation column to
delete a spare server.

After configuration, you will see as follows:

1. After configuration, you can view all hot spare devices connected with the same Hik-ProConnect
as the current Hik IP Receiver Pro. The Hot Spare Details table also displays the ID, hot spare
role, and working status of each Hik IP Receiver Pro.
2. As for the Backup Information table, it displays the file name, update time, and update status of
the backup file.

4.2 System Settings

You can set the system parameters, such as changing admin user's password, editing product
name, etc.

4.2.1 Change Password for Admin User

You can change password for login if you need.
Steps
1. Click Configuration → System → User .
2. Click Change to enter the Change Password page.
3. Enter the old password, password, and confirm password.
4. Click Save.
What to do next
You are required to log in to the Hik IP Receiver Pro service again.

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4.2.2 Manage Operators

There are three user types including Super Admin (ARC Account), Administrator and Operator. For
the ARC account, you can reset Administrator password and manage operators. If you are an
Administrator user, you can add operators and manage all added operators. Operators are mainly
responsible for video verification, which is to view alarm-related videos from their managed
devices.

For the Super Admin

If you are a Super Administrator, you can reset Administrator password and manage all operators
and all devices.
Click Configuration → System → User to enter the User Management page.

Table 4-1 Operations for the ARC Account

Operation Description
Reset Admin Click Edit to reset Admin password.
Password
Add Operator Click Add, set a name and password for the operator to be added, and then
enter the Admin password to add an operator.

Note
Naming an Operator as "admin" is not allowed.

Edit Operator Click to edit the user name and password for an Operator.
Check Permission to Manage Devices so that the operator will be
permitted to add, edit, delete devices that are assigned by Admin or Super
Admin.
View Managed Click to view the devices managed by an Operator. For detailed
Device information, see View and Edit Managed Devices of Operators .
Delete Operator Click and enter the Admin password to delete an operator.
Search for Operator At the upper-right corner of the Operator Management panel, enter a user
name and click to filter all operators whose name contains the entered
characters.
Enable Permission Check Permission to Manage Devices so that the operator
to Manage Device

For the Administrator User

If you are an Administrator user, you can manage all operators and all devices.
Click Configuration → System → User to enter the User Management page.

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Table 4-2 Operations for the Administrator

Operation Description
Add Operator Click Add, set a name and password for the operator to be added, and then
enter the Admin password to add an operator.

Note
Naming an Operator as "admin" is not allowed.

Edit Operator Click to edit the user name and password for an Operator.
Check Permission to Manage Devices so that the operator will be permitted
to add, edit, delete devices that are assigned by Admin or Super Admin.
View Managed Click to view the devices managed by an Operator. For detailed
Device information, see View and Edit Managed Devices of Operators .
Delete Operator Click and enter the Admin password to delete an operator.
Search for At the upper-right corner of the Operator Management panel, enter a user
Operator name and click to filter all operators whose name contains the entered
characters.

For Operators
Click Configuration → System → User to enter the user management page. Operators can verify
alarm-related videos from their managed devices.

Table 4-3 Operations for Operators

Operation Description
Edit User Operators can click to change their own passwords.
View Managed Device Operators can click to view their managed devices. If operators are
permitted to manage devices, they can add, edit, delete, and search for
devices.

4.2.3 View and Edit Managed Devices of Operators

There are three user types including Super Admin (ARC Account), Administrator and Operator. If
you are a Super Admin or an Admin user, you can manage all added operators and all devices,
while if you are an operator user and are permitted to manage devices, you can add, delete, edit
devices that are assigned to you.
Steps
1. Click Configuration → System → User to enter the User Management page.

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2. Select an operator, and click in the Operation column to view the Device List page.
3. You can perform the following operations.
Operation Description
Add Device Click Add to assign devices to the selected operator.
Delete Device Click Delete to delete device(s) managed by the selected operator.
Refresh Device List Click Refresh to refresh the devices managed by the selected operator.
Search for Device At the upper-right corner of the Device List page, enter device serial
number, name or account ID and click to search for a device.

4.2.4 Configure Hik IP Receiver Pro Name

You can view the Hik IP Receiver Pro information and edit the its name according to the actual
needs.
Steps
1. Click Configuration → System → Basic Information .
2. View the gateway information, including the version, model, and operating system.
3. Enter a name according to the actual needs.
4. Click Save.

4.2.5 Configure Time

The Hik IP Receiver Pro supports editing the time zone, date, and time for it.
Steps
1. Click Configuration → System → Time .
2. Select a time zone for the computer where the Hik IP Receiver Pro is running. Generally, you
select the time zone where this computer locates.
3. Set the date and time for the Hik IP Receiver Pro.
- Click to select a date and time.
- Check Synchronize with Computer Time to used the current computer's date and time.
4. Click Save.

4.2.6 Enable Alarm Monitor and Check Device's Alarms

You can enable alarm monitor function to receive the alarms reported by the devices. The user
needs access a special Web page to check the alarms details, including picture and video. If
enabled, you can get the URL of the Web page, and send it to the user who wants to check alarms.
The user can access the Web page by editing device's account ID in URL to check the alarm
information of this device.

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Make sure you have added the security control panels and configured protocol parameters. For
more details, refer to Device Management and Configure Protocol Parameters .
Click Configuration → System → Alarm Monitor to enter alarm monitor setting page.
Check Enable and click Save to enable alarm monitor function.

Note
If you fails to subscribe to alarms due to Hik-ProConnect network exception, you need to re-
subscribe to alarms after the network is restored.
● Get URL: By default, a URL is displayed on this page. You can copy the URL to access the Web
page or send it to other users for checking alarms.
● Change URL: Click to generate a new URL automatically, so that the previous URL is inactive.
● Check Alarms: Edit the device's account ID in URL and enter the edited URL in address bar to
enter the Web page. You can check alarms details (e.g., protocol type, event name, event code,
time, and account ID), view picture, play video, download picture or video, etc.
● Click Refresh to get the latest alarms if you changed the protocol.
● Click in Image/Video column for verification. For 180° PIRCAM of AX PRO, there are two
videos that are recorded by the top and bottom cameras, thus there are two videos to be
verified.
● Click in the Two-Way Audio column to start two-way audio.

Note
○ A plug-in is required for starting two-way audio. Also, make sure that you have installed audio
input and output devices on your PC.
○ The two-way audio function is only supported by Chrome, Firefox, and Microsoft Edge.
○ You can configure device settings to determine how much time is allowed for starting two-way
audio after an alarm is triggered. You can configure it on the Configuration page of that device.
○ If is not available, you can click Synchronize Device Information on the Device page.
○ For AX PRO, two-way audio verification is supported when the device is added via ISUP and
Hik-ProConnect.

Example
If the URL is http://10.10.10.1:8080/page/videoReview?
token=DXXXXXXXXXXXXXXXXX3C&account=<ID>, and the device's account ID is 1234, you need to
enter http://10.10.10.1:8080/page/videoReview?
token=DXXXXXXXXXXXXXXXXX3C&account=1234 in the address bar to enter the Web page for
checking alarms.

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Figure 4-2 Check Alarms

Note
● The page shows the latest 2,000 alarms within two days at most.
● The undefined alarm means the alarms cannot be recognized by the Hik IP Receiver Pro. You can
add the event on Event page. For more details, refer to Add Event Code of Security Control
Device .
● If the Hik IP Receiver Pro communicates with the ARC via SIA-DCS protocol, the Event Code will
display SIA code, otherwise it will display CID code.

4.2.7 Configure Illegal Login Lock

You can determine the number of failed sign-in attempts that will cause the user account to be
locked. A locked account cannot be used until you reset it or until the Lock Duration expires. You
can set a value from 1 through 10 failed sign-in attempts. You can also undo checking the Enable
Lock box so that the account will not be locked no matter how many failed attempts there are.
Click Configuration → System → Illegal Login Lock .
Check the Enable Lock box, and set the login attempts allowed and lock duration.

Note
The password of the current login account is required to save the settings.

4.3 System Maintenance

In the System Maintenance module, you can manage logs and manage the configuration file.

4.3.1 Manage Logs

You can enable log and export logs to your local PC.
Steps
1. Click Configuration → Maintenance → Log to enter the Log Management page.

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2. Check Enable Log.

3. Select the log level.

Note
● Only the logs with the log level higher than the configured level can be recorded.

● The log level is Info by default. We recommend setting Debug as the log level to make it easier

to find error details. If you select Debug as the log level, the Hik IP Receiver Pro performance
will be degraded.
4. Click Save to save the settings.
5. Optional: Click Export to download logs to your PC.

Note
When you export logs, the local two-way audio logs (if there are any) will also be exported at the
same time.

4.3.2 Export and Import Configuration File

You can export the configuration file and import it to Hik IP Receiver Pro on another PC in case that
you need to quickly start Hik IP Receiver Pro without configuring it on another PC.
Steps
1. Click Configuration → Maintenance → Configuration File .
2. Click Export and enter your password to save the configuration data to your local PC.
3. When needed, click Import and enter the set password to import the configuration file to Hik IP
Receiver Pro to start it on another PC.

Note
● Only configuration files from a lower version of Hik IP Receiver Pro can be imported to a
higher version.
● Hik IP Receiver Pro will be restarted after importing the configuration file.

4.3.3 View Operation Logs

You can view, search for, and export operation logs.
Click Configuration → Maintenance → Operation Log .
Set conditions including log time, operation type, and keywords, and click Search to search for
operation logs.
You can also click Export to export the results.

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4.4 Network Settings

You need to configure network parameters of the Hik IP Receiver Pro correctly to ensure the
normal communication.
Various network configuration services are provided, including port editing, port mapping
configuration, and HTTPS certification installation.

4.4.1 Edit Port

Some default ports of the Hik IP Receiver Pro can be edited if they are already used by other
services.
Click Configuration → Network → Port , edit the platform port numbers and device port numbers
and save the port settings. The port status indicates whether the ports are already occupied.
Normal
The port is used normally.
Abnormal
The port is used abnormally, suggesting that it is already occupied by another program. You
need to end the program or enter another port number.
Not Enabled
The status of stream ports, alarm ports, and ISUP two-way audio ports is Not Enabled by
default.
● The stream ports will become Normal when a device streams for the first time and continue

to be Normal after that.

● The alarm port status will only change from Not Enabled to Normal if you enable alarm

subscription on the Alarm Subscription page, and also if there is at least one armed channel.
If there is no armed channel, the status will turn to Not Enabled.
● The ISUP two-way audio port will become Normal when a device starts two-way audio for the

first time and continue to be Normal after that.

Platform Port
Click Platform Port to edit the following ports used for data transmission from devices to the Hik IP
Receiver Pro.
HTTP Port
Used for web browser access in HTTP protocol. By default, the HTTP Port is 80.
RTSP Port
Used for getting stream from Hik IP Receiver Pro during live view, remote playback, and two-way
audio. By default, the RTSP Port is 554.
HTTPS Port

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By default, the HTTPS Port is 443.

Device Port
Click Device Port to edit the ports used for data transmission from the Hik IP Receiver Pro to
devices.

Note
● Restart the Hik IP Receiver Pro after editing the device port, or the settings will not take effect.
● You need to add corresponding firewall rules after editing ports for Hik IP Receiver Pro on Linux,
or Hik IP Receiver Pro may be unable to start.

4.4.2 Set Port Mapping

If port mapping is required, you need to set the parameters of port mapping on a router
beforehand, and then enter the external port number and external IP address on the Port Mapping
page.
Click Configuration → Network → Port Mapping . Check Enable to enable Platform Port Mapping
or Device Port Mapping function. Enter the corresponding external ports and external IP addresses
of the Hik IP Receiver Pro and save the settings.

Platform Port Mapping

Used for accessing the Hik IP Receiver Pro by Web browser.
Device Port Mapping
Used for receiving data from ISUP devices. Once it's disabled, the function of linking directly or by
Hik-ProConnect Server cannot be used.

Note
● By default, the Hik IP Receiver Pro will restart automatically after saving the settings.

4.4.3 Set HTTPS

HTTPS provides authentication of the web site and its associated web server, which protects
against attacks. For example, if you set the port number as 443 and the IP address is 192.168.1.64,
you may access the device by entering https://192.168.1.64:443 via a web browser. The Hik IP
Receiver Pro provides three installing methods of HTTPS certificate.
Steps
1. Click Configuration → Network → HTTPS to enter the HTTPS Setting page.
2. Check one of the installation methods to set HTTPS certificate.

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Create self-signed Enter the Country, Domain/IP, Validity and other information, and
certificate. then click Save.

Note
If you already had a certificate installed, the "Create self-signed
certificate." is grayed out.

Signed certificate is Click Browse to select a signed certificate saved in the PC, and then
available, start the click Install.
installation now.
Create the certificate a. Click Create to create the certificate request. Enter the required
request first and information in the pop-up window and click OK to save.
continue the b. Download the certificate request and submit it to the trusted
installation. certificate authority for signature.
c. After receiving the signed valid certificate, click Browse to select
the downloaded certificate saved in the PC, and then click Install.
There will be the certificate information after successfully creating and installing the certificate.
3. Check Enable to enable the installed certificate.
4. Click Save to save the settings.

Figure 4-3 Installed Certificate

4.4.4 Set Email

You can set parameters including sender name, sender email, receiver email, sending interval of
events, and so on. After these settings, notification emails will be sent to the receiver email(s)
automatically and regularly in situations such as when a device added to the Hik IP Receiver Pro is
offline. In the email, the receiver(s) can view details about device serial number, event description,
and so on.

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Notification emails will be sent to the receiver email(s) when Hik IP Receiver Pro detects the
following events.

Table 4-4 Event

Event Name Description
Disk Full The email will be sent to the receiver(s)
immediately when the disk of Hik IP Receiver
Pro's cache server is full.
Hik-ProConnect Account Changed The email will be sent to the receiver(s)
immediately when the Hik-ProConnect account
is changed.
Disconnected from Recording Server The emails will be sent to the receiver(s)
immediately when Hik IP Receiver Pro is
disconnected from the recording server.
Disconnected from ARC The email will be sent to the receiver(s)
immediately when Hik IP Receiver Pro is
disconnected from ARC.
Disconnected from Hik-ProConnect The email will be sent to the receiver(s)
immediately when Hik IP Receiver Pro is
disconnected from Hik-ProConnect.
Device Offline This event refers to the situation when the
device added to Hik IP Receiver Pro is offline.
The email about this event will be sent to the
receiver(s) at regular intervals.
Device ARC Service Disabled on Hik-ProConnect The email about this event will be sent to the
receiver(s) at regular intervals.
Direct Connection Failure of Dual-​Connection The email about this event will be sent to the
receiver(s) at regular intervals.

Steps
1. On the Configuration page, click Network → Email .
2. Enter sender name, sender email, server address, and port No.

Note
● For sender name, up to 32 characters are allowed.

● The sender email should support SMTP service. Only gamil, hotmail, and yahoo are supported.

● The server address and port No. are those of the sender email.

3. Select an encryption type.

4. Enter the sending interval of events.

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Note
Sending interval means Hik IP Receiver Pro will send emails at regular intervals. For example, if
the interval is 30 minutes, the Hik IP Receiver Pro will send emails every 30 minutes. The sending
interval is 3 minutes by default. The sending interval is only used for the events whose
notification emails can be sent at regular intervals. If an event of the same device occurs more
than once during an interval, the email will only display the information of the event triggered at
the first time.
5. Optional: Check Enable Authentication, and enter user name and authorization code.

Note
● The user name is the same as that of the sender email, and it should contain no more than 32

characters.
● Before authentication, the SMTP service of the sender email should be enabled. The

authorization code is used for Hik IP Receiver Pro to send emails via the sender email. It can
be the password of the sender email or the authorization code provided by the sender email.
The specific authorization code is dependent on the sender email system.
● The email might not be sent to the receiver(s) successfully without authentication.

6. Enter receiver information in the Receiver table.

Note
● For receiver name, up to 32 characters are allowed.

● Up to 5 receivers are allowed.

7. Click Test to test whether the receiver email can receive the test email.
8. Click Save.

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Chapter 5 Storage Settings

Two storage modes are provided: PC disk storage or Recording Server.
● Storage Disk: Alarm-related videos will be stored in the selected disk of your PC, and you can set
the downloading time for the alarm-related videos.
● Recording Server: After connecting the Hik IP Receiver Pro to the Recording Server, you can back
up alarm-related videos to the Recording Server by the Hik VideoPlugin. When you need a
second video verification for alarm-related details, you can view the video stored in Recording
Server by the Hik VideoPlugin.

5.1 Select Storage Disk

You can select a disk to store videos and pictures.
Steps

Note
The videos could not be stored normally with free space less than 200 MB. Please make enough
free space to avoid storage failure. We recommend 50 GB or above.
1. Click Configuration → Storage Settings to enter the Storage Settings page.
2. Select a disk to store the files.
3. Set the Storage Period which determines how long your pictures or videos will be saved on a
certain disk. After the set period, they will be deleted automatically.
4. Click Save to save the settings.

Note
● The videos and pictures will be saved in the default folder for 48 hours, after which they will
be deleted automatically.
● You can click to set file storage locations on Linux. The directory is /var/
DeviceGatewayStorage by default.

5.2 Set Recording Server for Second Video Verification

A Recording Server is used for backing up alarm-related videos from devices added to the Hik IP
Receiver Pro. You can back up an alarm-related video to the Recording Server by the Hik
VideoPlugin. When you need a second video verification for alarm-related details, you can view the
video stored in Recording Server by the Hik VideoPlugin.
Before You Start
Make sure you have properly installed, activated, and configured Recording Server beforehand.

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Steps
1. Click Configuration → Storage → Recording Server to enter the Recording Server page.
2. Configure Recording Server parameters.
Address
Enter the Recording Server's IP address.
Port
Enter the port number of the Recording Server.
User Name
Enter the user name of the Recording Server.
Password
Enter the password of the Recording Server.
Enable WAN Access
If the Recording Server belongs to different network domain from the Hik IP Receiver Pro or
the Hik VideoPlugin, enable this function to enable mapping between the Recording Server
and the Hik IP Receiver Pro/Hik VideoPlugin.
WAN IP Address
Enter the mapped IP Address of the Recording Server.
WAN Port Number
Enter the mapped port number of the Recording Server.
3. Click Save to connect the Hik IP Receiver Pro to Recording Server.
Connect Status
Connected indicates that the Hik IP Receiver Pro is connected to the Recording Server, and
you can back up alarm-related videos to the Recording Server by the Hik VideoPlugin.
Not Connected indicates that the Hik IP Receiver Pro is not connected to the Recording
Server, and you will fail to back up alarm-related videos to the Recording Server by the Hik
VideoPlugin.

5.3 Set Alarm-Related Video

You can set the downloading time of alarm-related videos.
Steps

Note
The videos and pictures could not be stored normally with free space less than 200 MB. Please
make enough free space to avoid storage failure. We recommend 50 GB or above.
1. Click Configuration → Storage → Alarm-Related Video to enter the Alarm-Related Video page.
2. Set the time for downloading alarm-related video.

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Before Alarm
Take 10 as an example, the Hik IP Receiver Pro starts downloading alarm-related videos 10
seconds before an alarm is triggered. This value ranges from 3 to 100, and is 10 by default.
After Alarm
Take 10 as an example, the Hik IP Receiver Pro stops downloading alarm-related videos 10
seconds after an alarm is triggered. This value ranges from 4 to 100, and is 10 by default.
3. Click Save to save the settings.

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Chapter 6 Automation Output Management

You need to configure related protocol parameters to conduct the communication between the Hik
IP Receiver Pro and the third-party system.
The Hik IP Receiver Pro communicates with third-party system by Sur-Gard protocol, Ademco 685
protocol, Manitou protocol, and SBN protocol. So that you need to configure the parameters which
are supposed to be the same with those parameters configured in the protocol. Meanwhile, the
Hik IP Receiver Pro supports viewing and managing security control panel's events. You can view
event details and add/edit/delete an event.

6.1 Configure Protocol Parameters

To perform communication between the Hik IP Receiver Pro and the ARC, you need to configure
protocol parameters first.
Steps
1. Click Automation Output → Protocol .
2. Check Enable to enable the protocol you selected below.
3. Select a protocol from the Protocol Type list.

Note
You can click to view the example of the alarm message of the selected protocol.
4. Configure the parameters of the selected protocol.
Sur-Gard
TCP/IP
Used for communication between the Hik IP Receiver Pro and ARC.
Server
The Hik IP Receiver Pro works as a server for communication.
Client
The Hik IP Receiver Pro works as a client connecting to ARC which works as a server for
communication. You need to provide the ARC's IP address if you select this mode.
Port
The port used for communicating with the ARC. By default, the port number is 1025.
Account ID Length
Choose between 4 and 8. The account ID length in alarm messages sent by Hik IP
Receiver Pro changes with the set value.
Spare ARC

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Check the parameter to enable spare ARC.

Spare ARC IP Address
Enter the IP Address of the spare ARC.
Spare ARC Port
Enter the spare ARC port number.
RS-232
Used for communication between the Hik IP Receiver Pro and ARC.
Serial Port
By default, the serial port is COM1.
Baud Rate
Keep it the same with the baud rate set on ARC.
Data Bit
Keep it the same with the data bit set on ARC.
Parity
Keep it the same with the parity set on ARC.
Stop Bit
It cannot be edited and is 2 by default.
Compatibility
The versions of Sur-Gard protocol.
Receiver Number
The number used for marking the Hik IP Receiver Pro as an information receiver. You can
customize this parameter. Keep it the same with the number set on ARC.
Line Card Number
The number of the line used for communication between the Hik IP Receiver Pro and ARC.
You can customize this parameter. Keep it the same with the number set on ARC.
Heartbeat
If you select Sur-Gard as the protocol type, check Enable Hik IP Receiver Pro Heartbeat to
enable heartbeat between the ARC and the Hik IP Receiver Pro.
Hik IP Receiver Pro Heartbeat Interval
It ranges from 10 to 65535 seconds. It is 30 seconds by default.
Device Heartbeat Interval
It ranges from 10 to 86400 seconds. It is 30 seconds by default.

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Note
Used for the device which does not support Periodic Test or whose Periodic Test has
not been enabled. If the Periodic Test of a device has been enabled, the device
heartbeat interval will be the same as that of this device.
Ademco 685
Serial Port
By default, the serial port is COM1.
Baud Rate
Keep it the same with the baud rate set on ARC.
Data Bit
Keep it the same with the data bit set on ARC.
Parity
Keep it the same with the parity set on ARC.
Stop Bit
Select 1 or 2 and it is 2 by default.
Receiver Number
The number used for marking the Hik IP Receiver Pro as an information receiver. You can
customize this parameter. Keep it the same with the number set on ARC.
Line Card Number
The number of the line used for communication between the Hik IP Receiver Pro and ARC.
You can customize this parameter. Keep it the same with the number set on ARC.
Device Heartbeat Interval
It ranges from 10 to 86400 seconds. It is 30 seconds by default.

Note
Used for the device which does not support Periodic Test or whose Periodic Test has not
been enabled. If the Periodic Test of a device has been enabled, then the device heartbeat
interval will be the same as that of this device.
Manitou
IP Address
Enter the IP address of the ARC which supports Manitou protocol.
Port
The port used for connection with the ARC which supports Manitou protocol. By default,
the port number is 1025.
Spare ARC

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Check the parameter to enable spare ARC.

Spare ARC IP Address
Enter the IP Address of the spare ARC.
Spare ARC Port
Enter the spare ARC port number.
Line Card Number
Line number, which ranges from 1 to 999.
Connecting Mode
There are two link modes: dedicated and discontinuous.
Test Signal Interval
It ranges from 60 to 300. Valid when the link mode is discontinuous.
Test Signal ID
Up to 12 characters are allowed. It is GATEWAY by default. Valid when the link mode is
discontinuous.
Test Signal Event Type
Up to 16 characters are allowed. It is SYS by default. Valid when the link mode is
discontinuous.
Test Signal Event ID
Up to 16 characters are allowed. It is *RP by default. Valid when the link mode is
discontinuous.
Enable Device Heartbeat
Check the parameter to enable device heartbeat. It is disabled by default.
Device Heartbeat Interval
It ranges from 10 to 86400 seconds. It is 30 seconds by default.

Note
Used for the device which does not support Periodic Test or whose Periodic Test has not
been enabled. If the Periodic Test of a device has been enabled, then the device heartbeat
interval will be the same as that of this device.
SBN
IP Address
Enter the IP address of the ARC which supports SBN protocol.
Port
The port used for the connection with the ARC which supports SBN protocol. By default, it
is 1025.
Spare ARC

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Check the parameter to enable spare ARC.

Spare ARC IP Address
Enter the IP Address of the spare ARC.
Spare ARC Port
Enter the spare ARC port number.
Device Heartbeat Interval
It ranges from 10 to 86400 seconds. It is 30 seconds by default.

Note
Used for the device which does not support Periodic Test or whose Periodic Test has not
been enabled. If the Periodic Test of a device has been enabled, then the device heartbeat
interval will be the same as that of this device.

Note
The SBN protocol supports conveying GPS information of the AX PRO panic button.
DC-09
ID Token
Select between SIA-DCS and ADM-CID protocol.
IP Address
Enter the IP address of the ARC which supports SIA-DCS or ADM-CID protocol.
Port
Enter the port of the ARC. By default, it is 1025.
Spare ARC
Check the parameter to enable spare ARC.
Spare ARC IP Address
Enter the IP Address of the spare ARC.
Spare ARC Port
Enter the spare ARC port number.
Receiver Number
● The number used for marking the Hik IP Receiver Pro as an information receiver. You can
customize this parameter. Keep it the same with the number set on ARC.
● The Enable is not checked by default. If it is checked, the receiver number will be

displayed in alarm event information.

Line Card Number
By default, the line number is 0.
Enable Video Verification

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Check Enable Video Verification so that you can view alarm-related videos on the ARC.
Video Verification Address
Select Select to select among the PC NIC address and external addresses configured on Hik
IP Receiver Pro. Select Other to enter an address.
Response Timeout Period
It ranges from 5 seconds to 60 seconds, and 20 seconds is the default. If the Hik IP
Receiver Pro dose not receive the response from the ARC in this period, it indicates that no
response has been sent to the Hik IP Receiver Pro.
Attempts
It ranges from one time to 10 times, and 3 times is the default. If the Hik IP Receiver Pro
dose not receive the response from the ARC during the response timeout period, the Hik
IP Receiver Pro will attempt to retransmit the message.
Hik IP Receiver Pro Heartbeat Interval
It ranges from 10 to 65535 seconds. It is 30 seconds by default.
Device Heartbeat Interval
It ranges from 10 to 86400 seconds. It is 30 seconds by default.

Note
Used for the device which does not support Periodic Test or whose Periodic Test has not
been enabled. If the Periodic Test of a device has been enabled, the device heartbeat
interval will be the same as that of this device.
Private
Hik IP Receiver Pro Heartbeat Interval
If you select Private as the protocol type, check Enable Hik IP Receiver Pro Heartbeat to
enable heartbeat between theARC and the Hik IP Receiver Pro. It ranges from 10 to 65535
seconds. It is 30 seconds by default.
5. Click Save.
● Automation Status: For Sur-Gard protocol, the status means whether the Hik IP Receiver Pro

can receive data from the ARC, which supports Sur-Gard protocol.

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○ For Server mode of TCP/IP interface, if the data is received normally, the IP address and port
number of the ARC and Connected will be displayed; For Client mode of TCP/IP interface, if
the data is received normally, Connected will be displayed.
○ For RS-232 interface, if the data is received normally, the serial port number of Hik IP

Receiver Pro and Connected will be displayed.

○ If the data cannot be received, it is shown as Not Connected.

● Connect Status: For Ademco 685 protocol, Manitou protocol, and SBN protocol, the status
means whether the Hik IP Receiver Pro can receive data from theARC, which supports Ademco
685 protocol, Manitou protocol, and SBN protocol.
● ○ For Ademco 685 protocol, if the data is received normally, the serial port number of Hik IP

Receiver Pro and Connected will be displayed.

○ For Manitou protocol and SBN protocol, if the data is received normally, it is shown as

Connected.
○ If the data cannot be received, it is shown as Not Connected.

6.2 Search History Event

You can search history events which are received by Hik IP Receiver Pro via device account ID and
alarm time. After searching, you can view event source, event code, triggering time, etc.
Steps
1. On the Automation Output page, click Event Monitor to enter the Historical Event page.
2. Optional: Check Automatic Refresh to automatically refresh the event list.
3. Enter account ID.
4. Click Triggering Time field to set the start time and end time.

Note
● Only events which are received within two days can be searched.

● The start time should be earlier than the end time.

5. Click OK.
6. Click Search.
The matched alarm events are displayed.
Sending Result
It displays the result about whether the event notification is sent to the ARC successfully.

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Note
If the Hik IP Receiver Pro communicates with the ARC via SIA-DCS protocol, the Event Code will
display SIA code, otherwise it will display CID code.
Figure 6-1 History Events
7. Optional: Click in Image/Video column for verification. The icon means downloading
failed and the reason for failure will also be displayed, while the icon means the video is
being downloaded. You can also click Retry to try to download it again.

Note
For 180° PIRCAM of AX PRO, there are two videos that are recorded by the top and bottom
cameras, thus there are two videos to be verified.
8. Optional: Click in the Two-Way Audio column to start two-way audio. Click Speak/Listen/
Stop to speak, start to listen, or stop two-way audio.

Note
● A plug-in is required for starting two-way audio. Also, make sure that you have installed audio
input and output devices on your PC.
● The two-way audio function is only supported by Chrome, Firefox, and Microsoft Edge.
● You can configure device settings to determine how much time is allowed for starting two-way
audio after an alarm is triggered. You can configure it on the Configuration page of that
device.
● If is not available, you can click Synchronize Device Information on the Device page.
● For AX PRO, two-way audio verification is supported when the device is added via ISUP and
Hik-ProConnect.

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6.3 Check Event Monitor Logs

The Hik IP Receiver Pro displays the real-time events triggered by the communication between it
and the third-party system. On the Event Monitor page, you can view the event details including
the access protocol between it and the third-party system, the time at which an event happens,
communication bugs, etc. Each event type is marked by different colors for attention. For example,
you will be noticed quickly when there are communication bugs between the Hik IP Receiver Pro
and the third-party system.
Click Automation Output → Event Monitor .
The real-time events triggered by communications between the Hik IP Receiver Pro and third-party
system are displayed.

Figure 6-2 Real-Time Events

Different event types are marked by different colors:
Red
Communication failure between the Hik IP Receiver Pro and third-party system. The Hik IP
Receiver Pro cannot get communication results.
Yellow
The third-party system responding to the message sent by the Hik IP Receiver Pro timed out.
White
The communication between the Hik IP Receiver Pro and the third-party system goes well.

Note
At most 5,000 events can be printed.

6.4 Add Event Code of Security Control Device

The ARC recognizes security control device's events by event codes. The Hik IP Receiver Pro will
receive an original code when a security control device added to the Hik IP Receiver Pro triggers an
event. Then, the Hik IP Receiver Pro transfers the original code to a target code (a CID code or a SIA
code) which could be recognized by the ARC. After that, the Hik IP Receiver Pro sends the target
code to the ARC. In this way, you can receive event notifications by the ARC.
On the Automation Output page, click Event Code to enter the Security Control Device page.

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● Click Add to enter the event name, original code, CID code or SIA code, and click Add.
● Click to delete an event. You can select multiple events, and click Delete to batch delete them.

Note
Only the events added by yourself are supported to be deleted.
● Click , and edit Event Name, CID Code or SIA Code.

Note
The Hik IP Receiver Pro will send the original code to the ARC without trans-coding and the ARC
will not receive an event notification if you delete an event in this event list.

6.5 Edit Encoding Device Event and Device Status Event

You can edit the information of encoding device event and device status event to keep it the same
with the information configured on the ARC.

Note
The CID code and SIA code should be the same with those configured on the ARC.

On the Automation Output page, click Event Code to enter the Event page.
On the Encoding Device page and Device Status page, select an event type and click to edit the
event's CID code, SIA code, and event name.
You can also check Enable Restore Event, and edit the Event Interval, CID Code, SIA Code, and
Description.
Click OK to save the settings.

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Appendix A. Event Code List

This event code list includes the CID code and SIA code of security control device, encoding device,
access control and device online/offline event.
● For event codes of security control device, see Event Codes of Security Control Device .
● For event codes of encoding device, see Event Codes of Encoding Device .
● For event codes of access control device, see Event Codes of Access Control Device .
● For event codes of device online/offline event, see Event Codes of Device Status .

A.1 Event Codes of Security Control Device

The following table displays the event codes of security control devices.

HikCode CIDCode SIACode Description

1100 E100 MA Medical Alarm
1103 E130 BA Burglary Alarm
1110 E110 FA Fire Alarm
1121 E121 HA Duress
1122 E122 HA Silent Panic Alarm
1123 E123 AA Audible Panic Alarm
1124 E133 AB 24H Alarm
1125 E133 AC 24H Alarm
1126 E780 NA Timeout Alarm
1127 E120 PA Silent Panic Alarm
1129 E120 PA Panic Alarm
1130 E130 BA Burglary Alarm
1131 E131 BA Perimeter Alarm
1132 E132 AD Interior Burglary Alarm
1133 E133 BA 24H Alarm
1134 E134 BA Entry/Exit Alarm
1137 E137 TA Device Tampered
1139 E139 BV Confirmed Alarm

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HikCode CIDCode SIACode Description

1141 E141 AE BUS Open-circuit Alarm
1142 E142 AF BUS Short-circuit Alarm
1144 E380 ES External Probe Disconnected
1148 E148 AG Device Motion Alarm
1149 E149 AH Masking Alarm
1151 E151 GA Gas Leakage Alarm
1207 E207 AI Zone Early-Warning
1301 E301 AT AC Power Loss
1302 E302 YT Low System Battery
1305 E305 RN Control Panel Reset
1311 E311 YM Battery Disconnected
1312 E312 YI Overcurrent Protection Triggered
1318 E311 YM Power Depletion
1319 E319 YP Overvoltage Protection Triggered
1333 E333 AJ Expander Exception
1336 E336 AK Printer Disconnected
1337 E338 XT Repeater Battery Low
1338 E338 AL Expander Low Voltage
1339 E342 AT Repeater Mains Power Lost
1340 E340 YM Repeater Battery Disconnected
1341 E341 ES Expander Tampered
1342 E342 AT Expander AC Power Loss
1343 E334 TA Wireless Repeater Tampered
1344 E321 TA Wireless Siren Tampered
1345 E321 UY Wireless Siren Disconnected
1346 E341 ES Wireless Device Tampered
1347 E338 XT Low Wireless Device Battery
1348 E333 ET Wireless Device Disconnected

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HikCode CIDCode SIACode Description

1351 E351 LT Main Channel ATP Fault
1352 E352 LT Backup Channel ATP Fault
1354 E354 AM Telephone Line Disconnected
1359 E354 YC Uploading Report Failed
1380 E380 AM Detector Sensor Fault
1382 E382 AN BUS Supervision Fault
1383 E383 TA Detector Tampered
1386 E386 AO Zone Open-circuit Alarm
1387 E387 AP Zone Short-circuit Alarm
1401 E401 OP Disarming
1403 E403 OA Auto Disarming
1406 E406 BC Alarm Clearing
1409 E409 CS Keyswitch Zone Disarming
1443 E443 AQ Turn On Output by Schedulet
1452 E452 CT Late to Disarm
1455 E455 CD Auto Arming Failed
1460 E460 AR Turning On Output Failed
1461 E461 AS Turning Off Output Failed
1462 E462 AT Auto Disarming Failed
1467 E461 JA Incorrect Password
1556 E556 AT Network Change
1570 E570 BB Zone Bypassed
1574 E574 AU Group Bypass
1601 E601 AV Manual Report Test
1602 E602 RP Periodic Report Test
1607 E607 TS Test Mode Entered
1617 E617 AW Telephone Connection Test
1627 E627 LB Enter Programming

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HikCode CIDCode SIACode Description

1628 E628 LX Exit Programming
1759 E131 BA Intrusion Alarm
1773 E131 BA Cross-Zone Alarm
1774 E774 AX PIR Alarm
1775 E775 AY Sudden Increase of Sound Intensity Alarm
1776 E776 AZ Sudden Decrease of Sound Intensity Alarm
1777 E777 BA Audio Input Fault
1778 E131 BA Line Crossing Alarm
1779 E134 BA Region Entrance Detection
1780 E112 FA Fire Source Alarm
1781 E158 KS High Temperature Pre-Alarm
1782 E159 ZS Low Temperature Pre-Alarm
1783 E158 KA High Temperature Alarm
1784 E159 ZA Low Temperature Alarm
1785 E134 EA Region Exiting Detection
1810 E120 PA Keypad/Keyfob Panic Alarm
1811 E110 FA Keypad/Keyfob Fire Alarm
1812 E812 BB Keypad/Keyfob Burglary Alarm
1822 E454 CI Arming Failed
1847 E100 MA Keypad/Keyfob Medical Alarm
1862 E501 DK Keypad Locked
1863 E863 BC Absence Alarm
1864 E501 DK Tag Reader Locked
1865 E865 BD Unregistered Tag
1910 E910 BE Keypad Disconnected
1911 E911 BF KBUS Relay Disconnected
1912 E912 BG KBUS GP/K Disconnected
1913 E913 BH KBUS MN/K Disconnected

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HikCode CIDCode SIACode Description

1914 E381 UY Wireless Detector Disconnected
1915 E384 XT Wireless Detector Low Battery
1916 E333 ET Expander Disconnected
1917 E334 UY Wireless Repeater Disconnected
1918 E918 BI Radar Transmitter Fault
1919 E384 XT Wireless Siren Low Battery
1920 E920 NT Cellular Data Network Disconnected
1921 E921 NT SIM Card Exception
1922 E922 NT Wi-Fi Communication Fault
1923 E344 XQ RF Signal Exception
1924 E924 NT Network Flow Exceeded
1925 E384 XT Low Keyfob Battery
1930 E930 NT IP Address Conflicted
1931 E931 NT Wired Network Exception
1940 E131 BA Motion Detection Alarm Started
1941 E941 BJ Device Blocked
1942 E942 BK Video Signal Loss
1943 E943 BL Input/Output Format Unmatched
1944 E944 BM Video Input Exception
1945 E945 BN Full HDD
1946 E946 BO HDD Exception
1947 E947 BP Upload Picture Failed
1948 E948 BQ Email Sending Failed
1949 E949 BR Network Camera Disconnected
1960 E960 BS Duty Checking
1961 E961 BT Post Response
1962 E962 BU Fire Alarm Consulting
1963 E963 BV Duress Alarm Consulting

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HikCode CIDCode SIACode Description

1964 E964 BW Emergency Medical Alarm Consulting
1970 E970 BX BUS Query
1971 E971 BY BUS Registration
1973 E973 BZ Single-Zone Disarming
1974 E974 CA Single-Zone Alarm Cleared
1975 E306 CB Detector Deleted
1976 E976 CC Business Consulting
1977 E306 CD Expander Deleted
1978 E306 CE Wireless Repeater Deleted
1979 E306 CF Wireless Siren Deleted
1980 E306 CG Wireless Device Deleted
3100 R100 MH Medical Alarm Restored
3103 R130 BH Burglary Alarm Restored
3110 R110 FH Fire Alarm Restored
3122 R122 HH Silent Panic Alarm Restored
3123 R123 CH Audible Panic Alarm Restored
3124 R133 CI 24H Alarm Restored
3125 R133 CJ 24H Alarm Restored
3126 R780 BH Timeout Alarm Restored
3129 R120 PH Panic Alarm Restored
3130 R130 BH Burglary Alarm Restored
3131 R131 BH Perimeter Alarm Restored
3132 R132 CK Interior Burglary Alarm Restored
3133 R133 BH 24H Alarm Restored
3134 R134 BH Entry/Exit Alarm Restored
3137 R137 TR Device Tamper Restored
3139 R139 BW Confrimed Alarm Restore
3141 R141 CL BUS Open-circuit Restored

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HikCode CIDCode SIACode Description

3142 R142 CM BUS Short-circuit Restored
3144 R380 EJ External Probe Connected
3148 R148 CN Device Motion Alarm Restored
3149 R149 CO Masking Alarm Restored
3151 R151 GH Gas Leakage Alarm Restored
3207 R207 CP Zone Early-Warning Dismissed
3301 R301 AR AC Power Restored
3302 R302 YR Low System Battery Restored
3311 R311 YR Battery Reconnected
3312 R312 YJ Overcurrent Protection Restored
3319 R319 YQ Overvoltage Protection Restored
3333 R333 CQ Expander Restored
3336 R336 CR Printer Connected
3337 R338 XR Repeater Battery Voltage Restored
3338 R338 CS Normal Expander Voltage
3339 R342 AR Repeater Mains Power Restored
3340 R311 YR Repeater Battery Reconnected
3341 R341 EJ Expander Tamper Restored
3342 R342 AR Expander AC Power Loss Restored
3343 R343 TR Wireless Repeater Tamper Restored
3344 R321 TR Wireless Siren Tamper Restored
3345 R321 UJ Wireless Siren Connected
3346 R341 EJ Wireless Device Tamper Restored
3347 R338 XR Low Wireless Device Battery Restored
3348 R333 ER Wireless Device Connected
3351 R351 LR Main Channel ATP Restored
3352 R352 LR Backup Channel ATP Restored
3354 R354 CT Telephone Line Connected

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HikCode CIDCode SIACode Description

3359 R354 YK Report Uploading Restored
3380 R380 CT Sensor Restored
3382 R382 CU BUS Supervision Restored
3383 R383 TR Detector Tamper Restored
3401 R401 CL Away Arming
3403 R403 CA Auto Arming
3408 R408 CV Instant Arming
3409 R409 OS Keyswitch Zone Arming
3441 R441 CL Stay Arming
3442 R442 CW Forced Arming
3443 R443 CX Turn Off Output by Schedule
3570 R570 BU Zone Bypass Restored
3574 R574 CY Group Bypass Restored
3607 R607 TE Test Mode Exited
3759 R131 BH Intrusion Detection Restored
3773 R131 BH Cross-Zone Alarm Restored
3774 R774 CZ PIR Alarm Restored
3775 R775 DA Sudden Increase of Sound Intensity Alarm Restored
3776 R776 DB Sudden Decrease of Sound Intensity Alarm Restored
3777 R777 DC Audio Input Restored
3778 R131 BH Line Crossing Alarm Restored
3780 R112 FH Fire Source Alarm Restored
3781 R158 KR High Temperature Pre-Alarm Restored
3782 R159 ZR Low Temperature Pre-Alarm Restored
3783 R158 KH High Temperature Alarm Restored
3784 R159 ZH Low Temperature Alarm Restored
3862 R501 DO Keypad Unlocked
3864 R501 DO Tag Reader Unlocked

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HikCode CIDCode SIACode Description

3910 R910 DD Keypad Connected
3911 R911 DE KBUS Relay Connected
3912 R912 DF KBUS GP/K Connected
3913 R913 DG KBUS MN/K Connected
3914 R381 UJ Wireless Detector Connected
3915 R384 XR Normal Wireless Detector Battery
3916 R333 ER Expander Connected
3917 R334 UJ Wireless Repeater Connected
3918 R918 DH Radar Transmitter Restored
3919 R384 XR Normal Wireless Siren Battery
3920 R920 NR Cellular Data Network Connected
3921 R921 NR SIM Card Restored
3922 R922 NR Wi-Fi Connected
3923 R344 XH Normal RF Signal
3925 R384 XR Low Keyfob Battery Restored
3930 R930 NR Normal IP address
3931 R931 NR Normal Wired Network
3940 R131 BH Motion Detection Alarm Stopped
3941 R941 DI Device Blocking Alarm Restored
3942 R942 DK Video Signal Restored
3943 R943 DL Input/Output Format Restored
3944 R944 DM Video Input Restored
3945 R945 DN Free HDD
3946 R946 DO HDD Restored
3949 R949 DP Network Camera Connected
3962 R962 DQ Fire Alarm Consulting Over
3963 R963 DR Duress Alarm Consulting Over
3964 R964 DS Emergency Medical Alarm Consulting Over

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HikCode CIDCode SIACode Description

3965 R250 DT Patrol
3973 R973 DU Single-Zone Arming
3975 R306 DV Detector Added
3976 R976 DW Business Consulting Over
3977 R306 DX Expander Added
3978 R306 DY Wireless Repeater Added
3979 R306 DZ Wireless Siren Added
3980 R306 EA Wireless Device Added

A.2 Event Codes of Encoding Device

The following table displays the event codes of encoding device.

Original Code CID Code SIA Code Event Name

IO E900 VA IO Alarm
VMD E901 VB Motion Detection Alarm
diskerror E902 VC Disk Error Alarm
diskfull E903 VD Disk Full Alarm
diskrecover E904 VE Disk Restored Alarm
fielddetection E905 VF Intrusion Detection Alarm
linedetection E906 VG Line Crossing Detection Alarm
rapidMove E907 VH Fast Moving Alarm
recordException E908 VI Recording Exception Alarm
regionEntrance E909 VJ Region Entrance Detection Alarm
regionExiting E910 VK Region Exiting Detection Alarm
shelteralarm E911 VL Video Tampering Alarm
videoloss E912 VM Video Loss Alarm
fireDetection E913 VN Fire Detection Alarm
TMPA E914 VO Temperature Measurement Precautionary Alarm

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Original Code CID Code SIA Code Event Name

TMA E915 VP Temperature Measurement Alarm
TDA E916 VQ Temperature Diff Alarm

A.3 Event Codes of Access Control Device

The following table displays the event codes of access control devices.

HikCode CIDCode SIACode Description

requestVoiceTalkEvent E800 DA Request Voice Talk Interactive Event
cancelVoiceTalkEvent R800 NA Cancel Voice Talk Interactive Event

A.4 Event Codes of Device Status

The following is the event codes of Device Status.

Original Code CID Code SIA Code Event Name

deviceoffline E350 OF Device Offline Alarm
deviceonline R350 ON Device Online Alarm
devicedeleted E349 OD Device Deleted from HPC Alarm

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