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Consumer_Protection_and_RTI

The document compares the Consumer Protection Act of 1986 and 2019, highlighting key differences such as the inclusion of online transactions, the establishment of the Central Consumer Protection Authority, and the introduction of product liability. It outlines the features of the 2019 Act, consumer rights, the structure of redressal mechanisms, and the obligations of public authorities under the RTI Act. Additionally, it discusses the role of public information officers and the types of information exempted from RTI requests.

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36 views2 pages

Consumer_Protection_and_RTI

The document compares the Consumer Protection Act of 1986 and 2019, highlighting key differences such as the inclusion of online transactions, the establishment of the Central Consumer Protection Authority, and the introduction of product liability. It outlines the features of the 2019 Act, consumer rights, the structure of redressal mechanisms, and the obligations of public authorities under the RTI Act. Additionally, it discusses the role of public information officers and the types of information exempted from RTI requests.

Uploaded by

sridharmohanty225
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Consumer Protection & RTI - Important Questions & Answers

1. Consumer Protection Act 1986 vs. Consumer Protection Act 2019

| Point of Difference | Consumer Protection Act, 1986 | Consumer Protection Act, 2019 |
|----------------------------------|------------------------------|------------------------------|
| Coverage | Covers only offline transactions. | Includes both offline and online (e-commerce)
transactions. |
| Consumer Complaint Filing | Consumers had to file complaints at the seller's location. | Consumers can file
complaints from their place of residence. |
| Regulatory Body | No separate authority for consumer protection. | Introduced Central Consumer Protection
Authority (CCPA) to handle complaints. |
| Product Liability | No clear provision for product liability. | Introduces product liability, making manufacturers,
sellers, and service providers responsible for faulty products. |
| Redressal Mechanism | Three-tier system (District, State, and National Commissions). | Same three-tier
system but with increased monetary limits for complaints. |
| Mediation Process | No mediation process. | Mediation introduced for faster dispute resolution. |
| Misleading Advertisements | No strict penalty for misleading ads. | Celebrities and companies can be fined or
banned for false advertisements. |
| E-filing of Complaints | Not available. | Consumers can file complaints online. |

2. What are the Features of Consumer Protection Act, 2019?


- Covers Online and Offline Shopping.
- Introduces CCPA (Central Consumer Protection Authority).
- Defines Product Liability.
- Easier Complaints Process and E-filing.
- Mediation for Quick Resolution.
- Strict Rules on Advertisements.
- Stronger Punishments for fraud.

3. What are the Rights of Consumers?


- Right to Safety
- Right to Information
- Right to Choose
- Right to Be Heard
- Right to Seek Redressal
- Right to Consumer Education
4. Structure of Consumer Redressal Mechanisms
- District Commission (Up to Rs.1 crore complaints)
- State Commission (Rs.1 crore - Rs.10 crore complaints)
- National Commission (Above Rs.10 crore complaints)

5. Regulatory Bodies for Consumer Protection


- Central Consumer Protection Authority (CCPA)
- Food Safety and Standards Authority of India (FSSAI)
- Bureau of Indian Standards (BIS)
- Reserve Bank of India (RBI)
- Securities and Exchange Board of India (SEBI)
- Telecom Regulatory Authority of India (TRAI)

6. Obligations of Public Authorities


- Transparency and Accountability
- Quick Response to RTI Queries
- Fairness in Services and Protection of Public Interest

7. Public Officer under RTI Act


- Role of Public Information Officer (PIO)
- Responsibilities of Providing Information
- Consequences of Denying RTI Requests

8. Information Exempted from RTI


- National Security Information
- Confidential Cabinet Papers
- Personal Information Protection
- Trade Secrets and Foreign Relations Data
- Police and Investigation Records

9. Commission under RTI


- Central Information Commission (CIC) and State Information Commissions (SICs)
- Ensuring Government Transparency and Accountability
- Handling Complaints and Penalizing Non-compliance

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