Aa 1177
Aa 1177
Module N1079
Student number:
Date:
1
1. Executive Summary
JD Sports is a leading UK-based sportswear retailer facing a decline in market share due to
increased competition and the rapid shift to e-commerce. In 2019, JD Sports held 36% of the
market share, which droped to 22% by 2023 as rivals, such as Sports Direct, Foot Locker, and
Intersport, capitalized on digital retail trends and price wars. Through a PESTEL and SWOT
analysis, the critical threats were found to be intensified online competition, economic
uncertainty and shifting consumer preferences. However, there are opportunities in digital
models were designed, including the: (1) Digital Acceleration and Omnichannel Integration
to improve the e-commerce operations and; (2) Sustainable Product Innovation and Brand
Differentiation to attract eco conscious consumers. The first strategy was recommended after
tracking. If JD Sports had a roadmap and had set up KPI's, she will be able to regain
1. Contents
2
1. Executive Summary...............................................................................................................2
2. Strategic Position...............................................................................................................4
3. Strategy recommendation.................................................................................................12
4. Strategy implementation..................................................................................................17
5. Reflection.........................................................................................................................21
6. Appendices.......................................................................................................................23
3
2. Strategic Position
2019 2023
2020
10% 10%
13%
5% 22%
25%
6% 36% 7%
15%
12%
21% 5%
24% 6% 23%
19%
23%
Sports Direct
Source: Adapted from UK Sports (2024) - JD Market Size, 2023, accessed March 15th, 2025.
The UK sports retail industry has grown increasingly competitive, with JD Sports
experiencing a decline in market share while its rivals’ gained traction. Key competitors,
including Sports Direct International plc, Foot Locker, Inc., Intersport Group, Frasers Group
plc, and Footasylum Ltd., capitalized on shifting consumer behaviours, particularly the rise of
e-commerce. JD Sports' market share fell from 36% in 2019 to 25% in 2020, largely due to
the pandemic's impact on brick-and-mortar retail. JD failed to improve its online presence,
and was challenged with vigorous competition from both indigenous and international
internet retailing.1 JD Sports’ market share had continued to fall, to 22% by 2023, as rivals
extended their digital operations and omnichannel ways of working. At this time, the Sports
Direct went from a market share of 20% in 2019 to 26% in 2023 due to its aggressive pricing
and a strong online marketplace. Additionally, shares of Intersport Group and of Frasers
Group increased by +0.5% on an annual basis. While store closures resulted in a loss of
1
Hughes, M. 2021. JD Sports reports huge boom in sales as Brits make dash for post-pandemic fitness. Northern Echo
(Darlington, England), NA-NA.
4
revenue, Foot Locker was able to achieve steady performance by increasing its digital sales.
JD Sports’ struggle to expand its e-commerce business in light of the increase in shifting
consumer shopping habits of is symptomatic of the difficulty in finding the right balance
JD Sports operates in a complex external environment where multiple factors influence its
ability to compete and grow. The company has maintained a strong position in UK sports
retail history; however, its falling market share suggests that opportunities may have fallen
short of external threats. With the PESTEL framework, a critical examination of such factors
provides clarity on which are the key drivers that will shape JD Sports’ future and which
strategic direction. Among the most notable challanges has been the UK Competition and
Markets Authority's (CMA) decision to force a broker JD Sports from its £90 million
mergers. The ruling shows the regulatory pressure on anti-competitive practices that still
appear on JD Sports expansion plans.2 On the other hand, sustainable business is under
regulatory pressure, which is an opportunity. JD Sports can improve upon its brand image
initiatives with less time for carbon footprint and ethical sourcing.
Economic conditions in the UK have played a critical role in JD Sports’ declining market
share. In 2022, the country’s inflation rate hit 11.1%, which cut into consumers’ ability to
2
Eley, J., & Klasa, A. 2022. JD Sports moves to reassure over boss's exit; Retail Investors told there is no'skeleton in the
closet'as chain plans for future. The Financial Times, 14-14.
5
spend on non-essential goods like sportswear. However, JD Sports’ sales growth slowed to
3.5 percent in 2023, after 7.2 percent in 2019, as a result of this economic downturn. Despite
these short term pressures on spending, JD Sports also has an opportunity to move closer to
the market by continuing to focus on affordability and promotions to attract price sensitive
customers.3 Along with the global athleisure market is predicted to reach 7.4 % CAGR until
2028 especially in emerging markets identical to Asia and the Middle East, increasing
70%
60%
50%
40%
30%
20%
10%
0%
2019 2020 2022 2023
Source: Adapted from "Orbis Database.". 2023 accessed March 15th, 2025
Figure 1 above shows JD Sports' struggles in adapting to market shifts. While the UK
competitors like Sports Direct expanded. Initially, e-commerce acted as a disadvantage for JD
Sports as it worsened digital sales, however by 2023 it had recovered and now seen success.
But with the online sales settled, there is a need for an omnichannel strategy. Further revenue
3
Ballesta Pérez, O. 2024. Análisis comparado de Sprinter Megacentros del Deporte, SL y JD Spain Soprts Fashion 2010,
SL.
4
"Nexis.Com | Comprehensive Online News & Business Research Tool | Lexisnexis®". 2023. Lexisnexis.Com
6
growth data shows too that Sports Direct outran JD Sports and it had a better strategic
positioning.5 To regain their market strength, JD Sports needs to increase digital integration
and brand exclusivity. This has been exacerbated by constraints from a regulatory
awaiting exploitation. Its success in the future will depend on how well it adapts to changing
consumer behaviours, improves its technological capability and the ever-changing regulatory
environment. The repositioning of JD Sports in these areas carries the opportunity for the
company to reverse its decline and stand out as a great player in the UK sports retail market.
JD Sports' internal performance over the past five years highlights key strengths and
weaknesses shaping its competitive position. Strong brand recognition, exclusive product
offerings, and its expansion internationally have contributed to the company’s growth. But it
hasn’t been able to retain its market share because of its weaknesses like over reliance on
physical retail, late adoption of e commerce, and supply chain disruptions.6 The company
Strengths
One of JD Sports' most significant strengths is its brand strength and exclusive partnerships
with major sportswear brands like Nike and Adidas. This exclusivity sets apart JD Sports
from the competition, including Sports Direct, which sells extensively discounted and non-
5
Wheatley, J., & Onita, L. 2024. JD Sports tumbles 23% after retailer cuts forecast. The Financial Times, 6-6.
6
Onita, L. 2024. JD Sports gets off on the wrong foot in 2024. Retail. Growth snag Investors ditch stock after consumer
retrenchment leads to profit warning. The Financial Times, 12-12.
7
exclusive products. This premium position has supported strong revenue growth, as the
following:
50.00%
40.00%
30.00%
20.00%
10.00%
0.00%
2019 2020 2022 2023
Source: Adapted from "Orbis Database.". 2023 accessed March 15th, 2025
Interpretation: JD Sports maintains the highest gross profit margin among competitors,
showcasing strong pricing power and brand exclusivity. However, the decline in the profit
pressures.7 Sports Direct has modestly enhanced its margin, narrowing the gap towards JD
profitability. Intersport remains stable but trailing behind JD Sports and Sports Direct.
In addition, the international growth by JD Sports has been the major revenue driver. The
company successfully entered the American and the European markets, increasing the global
revenue:
7
Brookfield, D., & Bridgewater, S. 2015. Sport Satellite Account for the UK 2010.
8
Revenue in (£ Billion), (2019-2023)
4
3.5
2.5
1.5
0.5
0
2019 2020 2022 2023
Source: Adapted from "sport trends.". 2023 accessed March 13th, 2025
overseas revenue surpassing domestic growth from 2021 onward. While the revenue in the
UK grew modestly to £3.2bn in 2019 and £3.4bn in 2023, that in international markets rose to
£3.8bn in the latter year, up from £2.9bn in the former year. The shift reflects the extent to
which global market opportunities have been successfully tapped by the company.
8
International market dependency, however, entails currency fluctuations, the issues posed by
sustained.
Weaknesses
Despite strong branding, JD Sports has been slow to adapt to the digital shift. The firm's
online lag contributed to it losing market share to online-focused competitors like Intersport
8
Orunbayev, A. 2023. Globalization and sports industry. American Journal Of Social Sciences And Humanity
Research, 3(11), 164-182.
9
and Foot Locker.9 While the growth in online sales for JD Sports, growth that had accelerated
during the pandemic, the lag had less potential to benefit from the pandemic-fuelled e-
commerce boom.
And, also, over-reliance on physical retail remains is a concern. Having more relatively
bricks-and-mortar stores than digitally-first competitors, JD Sports has more to lose as the
store environment declines with declining store footfall and rising store operating expenses. 10
Supply chain inefficiencies are also a concern. World disruptions have increased costs and
reduced the speed of availability, affecting sales performance. JD Sports' inventory turnover
0
2019 2020 2022 2023
Source: Adapted from "sport trends.". 2023 accessed March 13th, 2025
9
Chikish, Y., Carreras, M., & García, J. 2019. eSports: A new era for the sports industry and a new impulse for the research
in sports (and) economics. Sports (and) economics, 477-508.
10
Kim, Y. H., Nauright, J., & Suveatwatanakul, C. 2020. The rise of E-Sports and potential for post-COVID continued
growth. Sport in Society, 23(11), 1861-1871.
10
Interpretation: JD Sports’ inventory turnover has steadily declined, indicating slower stock
competitors, including Sports Direct, Foot Locker, and Intersport, have boosted their turnover
levels, which reflects more efficient inventory control. Foot Locker and Intersport, with their
strong online presence and enhanced supply chain responsiveness, are outpacing the pace of
JD Sports as far as the movement of stock goes. This reflects the need for JD Sports to
strengthen supply chain operations and adopt better forecasting techniques for inventory.
JD Sports' exclusive products, brand equity, and internationalization remain the factors that
and supply chain inefficiencies are the issues, though.11 In the future, JD Sports must
concentrate on omnichannel retailing programs, supply chain, and digital capability to sustain
long-term growth.
JD Sports' declining market share and competitive position can be attributed to several key
challenges. Below is a ranked list of the most pressing issues, their interrelationships, and
11
"Orbis - Report". 2023. Orbis.Bvdinfo.Com.
11
Physical Stores dependent on store counts, more so even than Sports Direct and
Pressure brand value, has restricted the scope to align prices with
Challenges Competitors Foot Locker and Intersport are also creating the
edge.
Strategic Implications
These challenges require JD Sports to enhance its digital transformation, optimize inventory
management, and adopt a flexible pricing strategy. Stakeholders, including investors, and
ensure the availability of products as well. Resolving these issues becomes the solution to
12
3. Strategy recommendation
exclusive product offerings, and a strong physical retail presence.12 The company has secured
partnerships with major sports brands like Nike and Adidas, providing exclusive sneaker
releases that differentiate it from budget-oriented competitors like Sports Direct. In addition,
JD Sports has expanded internationally through acquisition, making its brand more powerful
However, the rise in e-commerce and changing customer behavior has posed the model with
significant threats. Despite the efforts by JD Sports to boost its online presence, it has fallen
physical stores has made it vulnerable to declining mall patronage, particularly following the
pandemic. The firm must, therefore, become more agile and forward-looking in its model to
To improve JD Sports’ market position over the next three years, two strategic options are
proposed:
Key Actions:
12
"Orbis - Report". 2023. Orbis.Bvdinfo.Com.
13
Expand social commerce plans with the integration of influencer endorsement and
Refining supply chains and fulfillment systems to speed up and make delivery more
Rationale
This strategy aligns with the broader industry trend of digitalization. JD Sports' online efforts
are currently underdeveloped compared to the market, and a strong online presence must be
created in order to recapture ground share that has been lost.13 Competitors such as Foot
Locker have managed to utilize AI and targeted marketing to successfully drive online sales,
online-first competitors.
Key Actions
13
RAZIF, M.S.B.M., 2018. SPORT ONLINE SHOPPING.
14
Introduce private-label, low-cost, high-margin goods to appeal to price-sensitive
Partner with sustainable sportswear brands and implement eco-friendly product lines
Lifestyle and athleisure expansion, drawing on the brand recognition for sportswear
Strengthen JD’s presence in emerging markets (e.g., Asia-Pacific and the Middle
Rationale
sustainability. Sports Direct has managed to win price-conscious shoppers, and the exclusive-
brand model does not currently fit with this target market. Adidas and Nike, on their side, are
also moving towards sustainability, and this presents the opportunity for JD Sports to board
Growth in private-label brands may result in conflicts with big partners, including
investments.
15
Both strategic options have strengths and trade-offs. A structured evaluation using the SAF
Based on the evaluation, the Digital Transformation & E-commerce Expansion strategy is the
recommended approach. Though both options have strong potential, strengthening JD Sports'
16
online presence is the more critical option amidst the accelerated transition to online shops. 14
Developing e-commerce functionality will enable JD Sports to recapture lost market share,
deepen customer interaction, and render its stock management more effective.
This strategy ensures profitability (profit), enhances customer experience (people), and aligns
inventory turnover.15 Through the effective execution of this plan, JD Sports can halt its
declining market share and resume its position as a digital leader in the sportswear sector.
4. Strategy implementation
Implementing JD Sports’ Digital Transformation & E-commerce Expansion Strategy over the
next three years requires a structured approach that integrates technological investment,
alignment. The success of this strategy depends on JD Sports' ability to evolve from a store-
15
Jorgenson, D.W., JD Sports Fashion: A Good Long-Term Investment, But Hold for Now. AC Investment Research, 220(44).
17
To support the shift toward a stronger e-commerce presence, JD Sports must adjust its
organizational structure. Currently, the firm is deeply invested in physical retailing business,
and it is difficult for it to scale digital innovation successfully. A new position—a Chief
Digital Officer (CDO)—must be created to lead all digital transformation efforts, with the
outcome being frictionless coordination between technology, marketing, and supply chain
activities. Current IT and e-commerce personnel also must be restructured and augmented to
more agile and cross-functional team structure is required to drive this change.
traditional retail companies. There should be a training and development program to enable
employees to move into digitally-oriented positions. For instance, retail staff in stores can be
trained to carry out virtual sales support, for instance, assisting customers buying online via
live chat, video call, or social media.16 In so doing, digital growth will not be at the expense
of losing good staff but through maximizing their store experience into new positions.
Measuring the success of the strategy requires defining key performance indicators (KPIs)
that align with the company’s digital goals. The following metrics should be closely
growth.
16
"PESTLE Analysis of The Global sports Industry". 2023. Managementstudyguide.Com.
18
Customer Engagement & Conversion Rates – Monitoring website and application
Omnichannel Sales Contribution – Tracking the proportion of sales that occur via
Supply Chain Efficiency – Reduction in average delivery time from 5 days to 3 days
by streamlining logistics.
Customer Satisfaction & Retention – Enhancing Net Promoter Score (NPS) and
The speed of implementation must be carefully managed to ensure smooth transitions without
disrupting JD Sports’ core business. The transformation should occur in three phases over
1. Year 1: Digital Infrastructure & Omnichannel Setup – This includes website and
in logistics capability.
2. Year 2: Customer Engagement & Supply Chain Optimization – This stage is aimed at
experiences.
3. Year 3: Scaling & Market Expansion – The last stage entails the expansion of JD
Sports' online digital market scope, international digital expansion, and additional AI-
powered automation.
19
Needs large-scale financial investment, particularly in technology development, e-marketing,
£150 million fund over three years taken primarily from internal cash generation and
The GANTT chart below outlines the key activities required for successful strategy
tracking, and strategic investments. To recover market share and transform into a market
leader in sports retailing, JD Sports can build a strong digital foundation in Year 1, optimize
customer and logistics engagement in Year 2, and grow its market footprint in Year 3.
Having address some of the risks like internal resistance, financial investments, and
implementation risks, it’s worth mentioning that a clear roadmap, strong leadership, and
20
pull this off, it can recover lost competitive ground in order to achieve sustainable growth and
future proof its businesses against future digital disruption in the retail industry.
5. Reflection
The research and learning process for this project provided valuable insights into strategic
analysis and competitive positioning, particularly in the evolving digital retail landscape. JD
Sports’ market share decline was analysed in order to illustrate the challenge of developing
retail environment.
One of the key challenges was data collection and interpretation. Financial reports and
shifts and competitive dynamics needed more quantitative analysis. In addition, synthesis of
various sources needed to be done in order to compare JD Sports with competitors such as
Through this research, my understanding of PESTEL, SWOT, and strategic frameworks has
evolved. I learned the value of squashing first thoughts and assumptions, considering other
capability. Feedback was received from seminars on the need of having a balanced approach
where the proposed strategies should address profitability, market positioning and
21
References
1. Hughes, M. 2021. JD Sports reports huge boom in sales as Brits make dash for post-
pandemic fitness. Northern Echo (Darlington, England), NA-NA.
2. Eley, J., & Klasa, A. 2022. JD Sports moves to reassure over boss's exit; Retail
Investors told there is no'skeleton in the closet'as chain plans for future. The Financial
Times, 14-14.
3. Ballesta Pérez, O. 2024. Análisis comparado de Sprinter Megacentros del Deporte, SL
y JD Spain Soprts Fashion 2010, SL.
4. Wheatley, J., & Onita, L. 2024. JD Sports tumbles 23% after retailer cuts
forecast. The Financial Times, 6-6.
5. Onita, L. 2024. JD Sports gets off on the wrong foot in 2024. Retail. Growth snag
Investors ditch stock after consumer retrenchment leads to profit warning. The
Financial Times, 12-12.
6. Brookfield, D., & Bridgewater, S. 2015. Sport Satellite Account for the UK 2010.
7. Orunbayev, A. 2023. Globalization and sports industry. American Journal Of Social
Sciences And Humanity Research, 3(11), 164-182.
8. Chikish, Y., Carreras, M., & García, J. 2019. eSports: A new era for the sports
industry and a new impulse for the research in sports (and) economics. Sports (and)
economics, 477-508.
9. Kim, Y. H., Nauright, J., & Suveatwatanakul, C. 2020. The rise of E-Sports and
potential for post-COVID continued growth. Sport in Society, 23(11), 1861-1871.
10. "Orbis - Report". 2023. Orbis.Bvdinfo.Com.
11. "Nexis.Com | Comprehensive Online News & Business Research Tool |
Lexisnexis®". 2023. Lexisnexis.Com.
12. "PESTLE Analysis of The Global sports Industry". 2023.
Managementstudyguide.Com.
13. "Sports Trends". 2023. Academic.Mintel.Com. http://academic.mintel.com/.
14. García Teruel, J., 2020. Análisis económico-financiero de FOOT LOCKER SPAIN SL y JD
SPAIN SPORTS FASHION 2020 SL mediante la revisión e interpretación de sus cuentas
anuales.
15. Jorgenson, D.W., JD Sports Fashion: A Good Long-Term Investment, But Hold for Now. AC
Investment Research, 220(44).
16. Hughes, M., 2021. JD Sports reports huge boom in sales as Brits make dash for post-
pandemic fitness. Northern Echo (Darlington, England), pp.NA-NA.
22
17. RAZIF, M.S.B.M., 2018. SPORT ONLINE SHOPPING.
23
6. Appendices
Increased preference for sustainable and Need to align product offerings with
Social
ethically sourced products. consumer expectations.
24
Appendix C: Benchmarking JD Sports Against Key Competitors
25