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Keziah Lufuluabo is an experienced administrative professional with a strong background in customer service and sales, demonstrating effective communication and project management skills. She has held various roles in sales and office administration across multiple companies, showcasing her ability to manage tasks efficiently in high-volume environments. Keziah has completed relevant certifications and has a passion for continuous professional development.

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59 views3 pages

Resume 2

Keziah Lufuluabo is an experienced administrative professional with a strong background in customer service and sales, demonstrating effective communication and project management skills. She has held various roles in sales and office administration across multiple companies, showcasing her ability to manage tasks efficiently in high-volume environments. Keziah has completed relevant certifications and has a passion for continuous professional development.

Uploaded by

keziahmcbaye
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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KEZIAH LUFULUABO

Johannesburg, GT
Cell: +27683675794
keziahmcbaye@gmail.com/keziahmcbaye@icloud.com
SUMMARY
I am an energetic, ambitious person who has developed a mature and responsible approach to any
task that I undertake, or situation that I am presented with. With a passion for Administration, Call
centre, customer service and years of experience, I am able to grasp concepts quickly.
Dedicated Administrative professional with solid background in high-volume office environments
focused on delivering exceptional clerical and operational support for professionals. Personable and
communicative with a friendly demeaner and sound judgment to handle diverse daily tasks with
minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
SKILLS
 Administrative Outbound and Inbound management
 Business management  Project management
 Communication skills  Receptionist
 Conflict resolution  Telemarketing
 Microsoft Office  Telephone
 Negotiation  Communication
 Market management  Writing skills
 Credit checks
EXPERIENCE

EXCHNGE INVESTMENT TRADING


Sandton, GP
2019
Sales Consultant
 Assisting professionals to invest at the JSE using the company’s software
 Consulted with long-term, new and prospective customers to understand needs and propose
ideal solutions.
 Stayed current on industry trends and changes and participated in professional development
opportunities to strengthen product and service knowledge.
 Provided customers with recommendations to promote brand effectiveness and product
benefits.
CELL C
Gauteng, Gauteng
2019-2020
Sales Consultant
 Offer costumers cellular contracts as well as benefits.
 Consulted with long-term, new and prospective customers to understand needs and propose
ideal solutions.
 Stayed current on industry trends and changes and participated in professional development
opportunities to strengthen product and service knowledge.
 Provided customers with recommendations to promote brand effectiveness and product
benefits.
CELL C
Gauteng, Gauteng
2019-2020
Customer Service Consultant
 Recorded and updated customer personal accounts with accurate contact information..
 Recorded information about customers' financial status.
 Remained calm, stayed professional and provided exceptional service on all calls, even when
interacting with difficult individuals.
 Delivered ahigh level of service and support to each customer, paving way for future business
opportunities.
 Greeted customers to facilitate services, determine service needs

HONEY FASHION RETAIL


Sandton, Gauteng
2020-2021

- Sales agent
- Reached a specific daily target of sales.
- Provided services through electronics and made sure customers were always satisfied.
- Provided marketing ideas to draw more customers in the business.

GARP SERCURITIES
Boksburg, Gauteng
2021-2022
Office Administrator
- Assisted with daily administrative and reception duties.
- My daily responsibility included managing correspondence, scheduling appointments,
maintaining diaries.
- Minutes of meeting and report writing.
- Performing tasks, communicating with clients on the telephone
- Taking records and making copies of documents
- Communicating through email
- Customer services
- Drawing up contracts

1TRACK AFRICA
Edenvale, Gauteng
June-October
Office Administrator
- Daily admin and data capturing and managing income calls and messages
- Performing task, communicating with clients on the telephone
- Taking records and making copies of documents
- Communicating through email
- Customer services
- Drawing up contracts

EDUCATION AND TRAINING


MARTIC
Wendywood High School
COLLEGE
Business Marketing Management (IQ Business Academy)

RECREATIONAL ACTIVITIES AND HONORS


Applied for a Hollard programme to learn about financial stability
Played Netball in the Alexandra community to raise funds for the better recreational activities such
as new basketball courts and soccer goal posts and maintenance of surrounding areas.
Honors in sports.

REFERENCES

Cell C cellphone contract


Exchnge Investment Trading
Garp sercurities- 0845511962
1Track Africa-0104462839
ADDITIONAL INFORMATION
None
CERTIFICATIONS
Call centre certificate(02/2019)
Hollard Basic Financial Literacy Programme(10/22)
Marketing Management IQ Business Academy(01/23)

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