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AT&T Mobility Exigent Form

The National Compliance Center (NCC) at AT&T Mobility provides support for law enforcement and legal contacts regarding wireless customer records, ensuring compliance with applicable laws while protecting customer privacy. The NCC operates 24/7 and handles requests for subscriber information, technical assistance, and expert testimony, particularly in emergency situations. For urgent requests, a completed 911 Emergency Services Exigent Circumstances Form is required to obtain subscriber information quickly.

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64 views2 pages

AT&T Mobility Exigent Form

The National Compliance Center (NCC) at AT&T Mobility provides support for law enforcement and legal contacts regarding wireless customer records, ensuring compliance with applicable laws while protecting customer privacy. The NCC operates 24/7 and handles requests for subscriber information, technical assistance, and expert testimony, particularly in emergency situations. For urgent requests, a completed 911 Emergency Services Exigent Circumstances Form is required to obtain subscriber information quickly.

Uploaded by

k.s.davisbooks
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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AT&T Mobility, LLC

NATIONAL COMPLIANCE CENTER


Our Mission
The National Compliance Center (NCC) is a team of specialized, wireless subpoena and court order
compliance professionals focused on providing law enforcement, officers of the court, Public Safety
Answering Points and other legal contacts with the best possible customer service in the wireless industry.
The NCC is located in North Palm Beach, Florida and currently responds to all subpoena, search warrant
and court ordered requests nationwide for wireless customer records. The goal of this team is to comply
with civil and criminal process and provide assistance to federal, state and local law enforcement agencies,
attorneys, and customers pursuant to that process. At the same time, the team must ensure that they
adhere to all applicable state and federal laws and protect the privacy of our customers.
Responsibilities
• Providing responses to PSAP requests for subscriber information
st
• Providing 1 level support to PSAP’s for all routing issues
• Providing information pursuant to all lawful requests
• Providing technical assistance in the conduct of Lawfully Authorized Electronic Surveillances;
• Providing expert testimony
• Ensuring company technical and procedural compliance to federal Communications Assistance to Law
Enforcement Act (CALEA) requirements.
• Providing education and support to law enforcement regarding our policies and procedures for legal
process.

Business Hours
Open 24 hours per day, 7 days per week
Contact Numbers
Main Phone: (800) 635-6840
Subpoena Information: Option 1
Court Order Information: Option 2
PSAP Requests for Information: Option 4
Facsimile: (888) 938-4715
Wireless ROUTING ISSUES
Call 800-635-6840 Option 4
911 EMERGENCIES
During an emergency, the NCC will provide a subscriber's name, telephone number and location to any
Public Safety Answering Point (PSAP or 911 Emergency Dispatcher). The NCC requires that PSAPs
provide a completed 911 Emergency Services Exigent Circumstances Form (attached) with the request.
If a copy of the form is not available, the form found on the NENA website at
http://www.nena.org/Wireless911/WSPInfoReqForm.pdf may be used if printed on agency letterhead. In
certain emergency situations, where taking the time to complete the form before receiving the information
could result in death or serious injury, the form may be faxed immediately after resolution of the
emergency. The Exigent Circumstances form should be forwarded to (888) 938-4715. Please call the
NCC at (800) 635-6840 option 4 after faxing in the form to receive the requested information.

6/6/2007
911 EXIGENT CIRCUMSTANCES FORM
To: National Compliance Center Tel. (800) 635-6840, Fax: (888) 938-4715)

From: ____________________________________________

(Name of Agency/PSAP) (DATE)

Re: Emergency Request for Records for Wireless Number: _________________________

This office received a 911distress call for assistance from the above wireless telephone number on
_________________200___ at __________a.m./p.m. Based upon that phone call, we believe that one
or more people face immediate danger of death or serious physical injury. As such, we request that you
promptly provide us with the following information so that we may render assistance to that individual
(or individuals). Check needed information below:

_____ current subscriber name and billing address information for the above-referenced telephone;

_____ cell site or location information for the call placed by the above-referenced telephone to 911.

Signature: _________________________________________________________

Printed Name: ______________________________________________________

Title: _____________________________________________________________

Address 1 _________________________________________________________

Address 2 _________________________________________________________

City, State, Zip_____________________________________________________

Contact Number: ____________________________________________________

Contact Facsimile: ___________________________________________________

THIS FORM MUST BE FILLED OUT IN ITS ENTIRETY


PLEASE CALL (800) 635-6840 OPTION 4 AFTER FAXING THIS FORM

6/6/2007

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