India

Internet Usage Stats and Telecommunications Market Report Internet Usage and Population Statistics:
YEAR
1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2009 2010

Users
1,400,000 2,800,000 5,500,000 7,000,000 16,500,000 22,500,000 39,200,000 50,600,000 40,000,000 42,000,000 81,000,000 100,000,000

Population
1,094,870,677 1,094,870,677 1,094,870,677 1,094,870,677 1,094,870,677 1,094,870,677 1,094,870,677 1,112,225,812 1,112,225,812 1,129,667,528 1,156,897,766 1,173,108,018

% Pen.
0.1 % 0.3 % 0.5 % 0.7 % 1.6 % 2.1 % 3.6 % 4.5 % 3.6 % 3.7 % 7.0 % 8.5 %

Usage Source
ITU ITU ITU ITU ITU ITU
C.I. Almanac C.I. Almanac IAMAI IWS ITU IWS

http://www.internetworldstats.com/emarketing.htm

The state-owned Videsh Sanchar Nigam Limited (VSNL) launched Internet Services in India in August 1995. For the first four years , VSNL was the sole provider of Internet Services in the Country. In the first years, broadband usage in India was growing 20% per month, according to the Internet Service Providers Association of India (ISPAI). Thanks to the progress in the penetration of ICT and especially, the Broadband Policy announced in 1995, the term broadband entered the mass lexicon and most Internet users were aware of faster Internet speeds. In November 1998, the Government ended VSNLs monopoly and allowed provisioning of Internet Services by Private Operators. The Terms and Conditions of the ISPs License were unusually liberal with no License Fee and allowed unlimited number of players. ISPs could set their own tariffs and even their own International Gateways. Women lead the rural Internet rush in India. In year 2004 the Internet was having a revolutionary effect on the 700 million people who lived in villages in India - and the change was led by women. A project set up by one of India's leading technology institutes put women in charge of forging the way across the digital divide as the proprietors of a fast-growing number of internet cafes or kiosks around the sub-continent. In total 80% of these new kiosks were run by women, many of whom have had very little or no acquaintance with technology before. See BBC News.

India Internet usage surges February 17, 2006 - Internet adoption continues to grow in India. According to the Internet & Mobile Association of India (IAMAI) the low cost of broadband has helped increase Internet usage. E-commerce and high demand for .in domain registrations are also factors for the increase in online users. The ".in" domain registrations surpassed 150,000. Broadband policy and other initiatives by the IT and Telecom Ministry encourage increased adoption. A monthly broadband subscription costs as little as 199 rupees (US $4.50). A second factor is the IT Telecom Ministry initiative to make computers available for purchase under 10,000 rupees (US $226). In addition to working with hardware manufacturers to remove the financial barrier for households in India, the organization continues to push development of language fonts to remove language and localization of content issues.

According to IAMAI, a trade association representing the online content and advertising, e-commerce and mobile content and advertising industry, Indians go online for a number of activities including e-mail and IM (98 percent); job search (51 percent); banking (32 percent); bill payment (18 percent); stock trading (15 percent); and matrimonial search (15 percent).

An Update Survey of Internet usage in India According to a release dated September 19, 2006, the Internet and Mobile Association of India (IAMAI) and IMRB International, Internet users in India have reached 37 million in the month of September 2006, up from 33 million in March 2006. During the same period the number of "active users" has risen from 21.1 Million in March 2006 to 25 Million in September 2006. "Active User" is an internationally accepted and widely used category to define users who have used the internet at least one in the last 30 days. The numbers are a result of the largest "offline" survey so far carried out in India to estimate the "ever user" and "active user" categories. The primary survey for the study was conducted in early 2006 amongst 16,500 households covering 65,000 individuals across 26 major metros and small towns in India, with additional coverage of 10,000 business and 250 cyber caf owners. The survey did not include rural areas. IWS considers that the number of Internet users in India is now 100,000,000 to give credit to surveys and field work performed till December 31, 2010. See IAMAI news for India ICT.
http://www.internetworldstats.com/emarketing.htm

An online banking questionnaire is designed to understand the response of the bank customers towards the online banking facility. This also facilitates the banking authority to understand how much percentage of customers is using the online banking. This is used by all bank authorities today. Through this tool, they can understand what modifications are needed in their online services to satisfy the need of their customers.

Online Banking Questionnaire Sample

2. 1 6 months 3. 6 months 1 year 4. Above 1 year 1. What is the major purpose for which you use the online banking? 1. Online Ticket Booking 2. Online Bill Payments 3. Balance Check 4. Request for a cheque book 5. Others. Please specify ___________________________ 1. Have you ever used the third party transfer of the online banking? 1. Yes 2. No If Yes, for how many times during the last 1 year? 1. 2. 3. 4. Only once 1 3 times 3 5 times More than 5 times

1. Do you think that the third party transfer system in particular and the entire online banking web site provides you enough security? 1. Yes 2. No If No, please provide your inputs how can the same be bettered. ______________________________________________________________________________ __________________________ 1. Have you ever visited your bank branch since the time you started using online banking? 1. Yes 2. No If yes, please mention the specific reasons for which you required to visit the branch despite of the online banking facility______________________________________________________________________________ ____________ 1. Is there any changes or improvements which you would like to see in our online banking system?