Quiz 4

QUESTION 1
1. The following is true about a performance measurement metric:
A. It should be used to measure performance for exactly one performance demension.

B. It can be used to identify cost and quality complaints.

C. It should be used to measure performance for as many performance demensions as

possible.

D. It represents a customers view of data security.

QUESTION 2
1. The goal of six sigma is to reduce variation. This could mean:

A. The number of workers is almost the same throughout the year.

B. Manufacturing processes operate with a smaller standard deviation.

C. The number of servers in a process will be maximized.

D. A service process takes about the same amount of time for each
customer.

QUESTION 3
1. The following is true:

A. The C phase is where alternative ideas are analyzed.

B. The M phase of DMAIC is where the improvement ideas are

listed.

C. The D phase is where new designs are determined.

D. The D phase of DMAIC is where the goals for the project are
stated.

QUESTION 4
1. A control chart is used to implement:

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 A. A color-coded display with red-green-yellow colors that show comparison
to goal values.

B. A Kanban inventory system.

C. A process thinking approach to analyzing data.

D. Management of objectives

QUESTION 5
1. The following is an example of outcome-oriented thinking:

A. A color-coded display with red-green-yellow colors that show comparison

to goal values.

B. Showing process outcomes on a control chart.

C. A P Chart

D. A fishbone analysis of product defects.

QUESTION 6
1. If the 95% confidence interval for the likelihood of an unsatisfied customer is 0.077 to
0.138:

A. If we remain stable the next satisfaction survey will show a rate of

unsatisfaction between 0.077 and 0.138

B. The actual results will always exceed the taget.

C. We are 100% sure that the true likelihood of an unsatisfied customer is

between 0.077 to 0.138

D. There is a 5% chance that the true likelihood of an unsatisfied customer

will be less than 0.077 or greater than 0.138

QUESTION 7
1. The following is true:

A. The M phase of DMAIC is where the improvement ideas are

listed.

B. The I phase is where ideas are analyzed.

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 C. The D phase is where new designs are determined.

D. The I phase of DMAIC is where the the ideas are implemented.

QUESTION 8
1. The following is false:

A. Lean was developed at Toyota

B. Deming attributes 94% of process and system problems to

management.

C. Six Sigma was developed at Motorola

D. Six Sigma uses Kaizen for process improvement

QUESTION 9
1. The following is an example of process-oriented thinking:

A. Paying a bonus for achieving a sales target.

B. Management of objectives

C. Showing process outcomes on a control chart.

D. A color-coded display with red-green-yellow colors that show comparison

to goal values.

QUESTION 10
1. A company produces 5 million computer keyboards each month and each keyboard
includes 132 keys each. The defect rate is 15.7 defects per million keys. If a key is
defective the cost to the company is $1.08 (to replace the key). A lean six sigma
project is proposed that will reduce the defect rate to 6.4 defects per million keys. How
much can a company save per year if a process improvement project is done?

A. between $100000 and $150

000

B. between $150000 and $175

000

C. between $50000 and $1000

00

D. less than $50000

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