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Dell Dock Firmware Update Service Agent SOP

The Dell Dock Firmware Update Service Agent automates firmware updates for docks when connected to a system, primarily for enterprise users utilizing Microsoft SCCM. The document outlines prerequisites, installation steps, and verification methods for the agent, including how to check if the installation was successful and how to uninstall the tool. It also notes that the tool can only perform a firmware update once per installation, requiring reinstallation for subsequent updates.

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48 views10 pages

Dell Dock Firmware Update Service Agent SOP

The Dell Dock Firmware Update Service Agent automates firmware updates for docks when connected to a system, primarily for enterprise users utilizing Microsoft SCCM. The document outlines prerequisites, installation steps, and verification methods for the agent, including how to check if the installation was successful and how to uninstall the tool. It also notes that the tool can only perform a firmware update once per installation, requiring reinstallation for subsequent updates.

Uploaded by

rosignuolosteven
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Dell Dock Firmware Update Service Agent

About this task


The Dell Dock Firmware Update Service Agent automatically updates the dock to the target firmware
once the dock is connected to the system. This agent is intended for Enterprise customers who use
Microsoft SCCM (V5.2207.1048.1000).

Prerequisites
1. Before installing Dell Dock Firmware Update Service Agent, download the Dell dock firmware update
from www.dell.com/support.
2. Download Dell Dock Firmware Update Service Agent from www.dell.com/support.

Steps

1. Copy the tool DockWrapper_v1.0.0.zip to the SCCM server and extract it.
The location is specified in the form \\Server\Share\DockWrapper_v1.0.0

2. Open the Configuration Manager Console application on the server.

3. Create an application. To create an application, do the following:


A. In the Configuration Manager Console, choose Software Library > Overview >Application
Management > Applications.
B. Right click and select Create Application.
The Create Application Wizard window is displayed.
C. On the General page of Create Application Wizard, do the following.
a. Select Automatically detect information about this application from installation files.
b. For Type: Click drop-down and choose Windows Installer (*.msi file) from list.
c. For Location: Click Browse and choose the location of the installation
file DockWrapper_v1.0.0.msi.
D. Click Next.
The Import Information page is displayed.

E. Check the details and click Next.


The General Information page is displayed.

F. On the General Information page, do the following:


a. In the Name field, enter the name Dell DockDFU Wrapper.
b. In the Installation program field, enter the command msiexec.exe /i DockWrapper_v1.0.0.msi
/quiet
DFUPATH=\\SCCM2022\Dell\DFUWrapper\DFU\DellDockFirmwarePackage_WD19_WD22_S
eries_HD22_01.00.16.exe DFUARGS="/s"
NOTE: DFUPATH is the path of the DFU package on the server.
G. Click Next.
The Summary page is displayed.

H. On the Summary page, check the application settings details.

I. Click Next.
The Progress page is displayed.
J. Wait for the application creation wizard process to complete.
K. Click Next.
The Completion page is displayed.

L. Click Close to complete the wizard.


M. Reconfirm the newly created application. To reconfirm the new created application, do the following:
a. In the Software Library workspace, expand Application Management.
b. Choose Applications to see the application.

4. Set up the client environment. (For example: Add a server domain, install Configuration Manager, and so on).
5. Deploy the application to the server.
6. The DFUWrapper tool becomes available on Software Center after a few minutes.

7. Click Install.
8. To ensure the application is installed successfully, check the following:
a) Dell Dock Firmware Update Package shows in Programs and Features.
b) Under Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Dell\Dell.DFU.Service, registry DFUToolArgs and
DFUToolPath are created.
c) Service Dell Dock Firmware Update Service is running.

9. Prepare a dock with older firmware.


10. Connect the dock to the system where the DFUWrapper tool is installed.
11. Wait for up to 6 minutes and reopen the dock firmware utility.
The new firmware version is displayed confirming the dock firmware update is successful.

Note:
1. For manual installation, follow Steps 8 to 11.
2. To update dock firmware right after installing the wrapper tool, connect the dock to the system before Step 7.

Backup

1.How to check DUFWrapper tool is installed successful.

a) “Dell Dock Firmware Update Package” shows in “Programs and Features”


b) Under “Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Dell\Dell.DFU.Service”, registry “DFUToolArgs”
and “DFUToolPath” are created.

c) Service “Dell Dock Firmware Update Service” is running

2.How to check DFUWrapper have been executed.


After dock firmware updated, registry “DFUToolArgs” and “DFUToolPath” would be deleted automatically.
Note: Dock DFU Wrapper tool support firmware update once. After dock firmware update
successfully, it won’t update even plugging another older firmware dock.
It has to uninstall and re-install Dock DFU Wrapper tool to make it supports for another update.

3.How to Uninstall Dock DFU Wrapper tool


Step 1: You can see DFU Wrapper tool in Control Panel->Programs->Programs and Features

Step 2: Double click “Dell Dock Firmware Update Package” to uninstall DFU Wrapper tool

a) “Dell Dock Firmware Update Package” disappeared from “Programs and Features”
b) “Dell.DFU.Service” disappeared from “Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Dell”.

c) “Dell Dock Firmware Update Service” disappeared.

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