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Pega Certified System Architect

PEGAPCSA87V1

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1. Which three options can you configure for a mobile app channel? (Choose three)

A. Change the host for a mobile app to a production system, rather than a
development system
B. Identify how different mobile devices render UI controls
C. Establish security behavior for a mobile app such as the use of biometric
identifiers
D. Define UI behavior for a view when displayed on a mobile device
E. Define the role applied to users when they run the mobile app

2. Which two use cases are supported by configuring a mobile channel in App studio?
(Choose two)

A. Configure a left swipe behavior to open a message

B. Lock the application after 20 minutes of inactivity
C. Set the width of an application icon to 180x180 pixels
D. Grant access to the application for a specific user

3. ABC BankCorp operates two subsidiaries, GloboBank and LocalBank, with

different brandings. ABC BankCorp wants to create a mobile app experience for both
users and customer service representatives (CSRs) for its Transaction Dispute
application.
Of the following requirements, which two options affect the number of mobile app
channels that you need to configure? (Choose Two)

A. Customers can create only dispute cases, while CSRs can also create fraud report
cases
B. The app customizes currency units and date/time format according to the user's
locale
C. Mobile apps must support both phones and tablets
D. Mobile app color palette is customized for each subsidiary

4. Which two statements are true about insights? (Choose Two)

A. Visibility is always shared for insight charts

B. Insights transform data queries into shareable visualizations
C. You can use only preconfigured fields in an insight
D. You can edit application data directly in an insight
E. You can search for and select the fields that you want to include in an insight
F. You can transform sharable visualizations into data queries

5. Before development, your team creates a spreadsheet with work items to populate
the backlog. All work items that describe business requirements are prioritized as must
have. You also create work items to address.

 A future enhancement request to group a set of existing steps into a multistep

 form
 A dropdown list that is missing one of the required options – This work is in
progress because the missing option prevents work from being done

Select the feature map that addresses all work item requirements?

Correct Answer:
6. Before development, your team creates a spreadsheet with work items to populate
the backlog. All work items that describe business requirements are prioritized as must
have. You also create work items to address:

 A future enhancement request to group a set of existing steps into a multistep

form
 A dropdown list that is missing one of the required options – This work is in
progress because the missing option prevents work from being done

How do you populate the backlog directly from the spreadsheet?

A. Create feedback
B. Create bugs
C. Import Stories
D. Create stories

7. Which two statements are true about minimum lovable product (MLP) sizing when
using the Estimator tool? (Choose Two)

A. MLP complexities set to "high" are reserved for MLP 2 and later
B. MLP sizing leads to precision in the sprint cyde and resource planning
C. Creation of case steps is factored into MLP sizing
D. Initial estimations are high-level and can be refined during sizing

8. A Developer is attempting to reference a validate rule called ValidateCustomer from

a flow action applied to a case type called ACME-IT-Work-Ticket. The case type class
directly inherits from the work-class. The case type class does not contain a
ValidateCustomer validate rule.

Place the classes in the order in which Pega searches for the ValidateCustomer validate
rule, from first to last

Class Name Correct Order

@baseclass ACME-IT-Work
Work- ACME-IT
ACME-IT-Work ACME
ACME Work-
ACME-IT @baseclass

9. During playback, a stakeholder prefers to group a set of existing actions into a

multistep form. Which work item do you create in Agile Workbench to address this
change request?
 A. Status
B. User Story
C. Feedback
D. Bug

10. For which use case do you create a new rule in a “Pega Platform” application?
A. A developer creates a parallel process to audit changes that a service agent
makes
B. A developer makes changes to an email message configured in the case life cycle
C. A designer reuses a UI/section every time the same behavior is needed in the
application
D. A business user issues a change request for the application to set the default
value of a field
E. A Designer uses Design mode at runtime to modify a view to use a two column
template

11. Which two items must be provided by the user to add an external data source to a
data object? (Choose Two)

A. The authenticating information, if required by the corresponding service

B. A data transform to map the application data model to the connector
C. Physical access to the external database servers
D. The uniform resource identifier that identifies the web service
E. A simulated data source to test the implementation

12. To qualify for an instant loan, an applicant must earn a monthly income of at least
GBP2000 and cannot exceedGBP20000 in credit card debt. How do you enforce these
restrictions when requesting an instant loan?

A. Use UI controls to validate the entries in the income and credit card debt fields
B. Use a Validate rule to call two Edit validate rules: one for income and one for
credit card debt
C. Use a single Validate rule with two conditions: one for income and one for credit
card debt
D. Use two Edit Validate rules; one for income and one for credit card debt

13. When a user selects an item in a list, the application displays data about that item.
Data is copied to a page property using the Copy data from a data page option After the
data has been copied to the property, when is the data copied to the property again?

A. Never
B. The next time the case is opened
C. The next time the property is accessed
D. When the item is changed
14. In the Answer Area, select the Data Transform configuration that defaults the
quantity property value on a purchase Request case to 1.

Correct Answer:

Action Target Relation Source

Set .Quantity Equal to 1
Update Page 1 With values .Quantiry
from
Update Data
Transform

15. What is the relationship between pyWorkPage and case data?

A. pyWorkPage contains only the data entered by users while creating and
processing a case
B. pyWorkPage contains all the data pages accessed while creating and processing
a case
C. pyWorkPage contains only the data generated by the system while creating and
processing a case
D. pyWorkPage contains all the case data generated while creating and processing a
case

16. A retail store wants an application to process a new customer loyalty account. The
customer enters their contact information, including name, email, phone number, and
address. This information is displayed in a data relationship. What type of data
relationship do you create?

A. A Data reference field

B. An Embedded data field
C. A Case reference field
D. A Query field

17. Which two statements about data records are true? (Choose Two)

A. Data records are displayed in a drop-down list by default

B. Data records require external storage
C. Data records define permissible values for data fields
D. Data records are displayed in a searchable text field by default

18. Car Insurance quote requires a view for potential customers to enter information to
process the request. What are two primary decisions to make before you add fields to
the view? (Choose Three)

Note: Sometimes they will remove one option and ask to choose to two
A. Are processing actions applied to the field?
B. How do users enter values into the field?
C. Is field entry required?
D. Does the field require a data source?
E. Do users need to see the field?

19. Which issue do you address by simulating a data source? (Select one)

A. The product database moves to a new data source accessible by a web service
that is not yet configured
B. In production, the customer database needs to be taken off-line overnight for
scheduled maintenance
C. You need to test a save plan for a savable data page that updates the cost of
coverage options for insurance policies
D. An Embedded data field needs simulated data for testing a customer creation
view
E. You need to capture performance metrics when a case processes large amounts
of local data

20. Which two data requirements ensure valid data? (Choose Two)
or
Which two requirements ensure that valid data is used in a case? (Choose Two)

A. The data fits the business logic

B. The data is organized in a data
C. The data is locally sourced
D. The data is the correct type

21. In a Credit Card Payment case type, you want to set the payment amount to the
minimum amount due when creates a case. How do you set the payment amount?

A. Configure a field validation on the payment amount

B. Configure the payment amount as a calculated field
C. Configure the payment amount field to reference the minimum amount due
D. Configure the pySetfieldDefaults data transform to set the default value
22. You are designing a form for an online bookstore to show new arrivals. Which
layout do you use to display the book cover pictures, as shown in the image?

A. Dynamic layout
B. Repeating dynamic layout
C. Column layout
D. Screen layout

23. Which two statements are true about styling controls in App Studio? (Choose Two)

A. Developers can configure a Date Time control to display as a text field, drop-
down list, or calendar control
B. Developers must create a new style format to apply styling to an out-of-the-box
button control
C. Developers can configure a link control to change the border color when users
hover over the control
D. Developers can configure a text input control to change the background when
users dick on the control
E. Developers can configure a button control to hide when users click the control

24. You need to localize correspondence into a language that is unavailable in the Pega
language pack. Which option satisfies the requirement?
 A. Run the Localization wizard and add translations to Translation.html
B. Create the Translation rule manually and include the rule in the application
ruleset
C. Configure a field value record that contains the correspondence text
D. Leverage translation services SOAP calls and enable records for translation

25. You need to test whether a user interface is suitable for users with visual
disabilities, such as Deuteranopia (red-green confusion). How do you perform this
task?

A. Enable the Live UI tool

B. Unit test section rules
C. Use a screen reader extension
D. Use the Accessibility Inspector

26. All managers must be able to view the Employee vacation requests report in their
Manager portal dashboards. Which configuration fulfills this requirement?

A. Add a report widget to the portal dashboard, and then click Publish
B. Create a new landing page on the portal with the new report saved in a public
category
C. Add a report widget to the portal dashboard, and then click Publish to default
D. Add the report to a public category and then add the out-of-the-box Reports
landing page to the portal

27. Which two control types allow you to display three balance transfer offers on a
form with a single control, to prevent the customer from selecting more than one offer?
(Choose Two)

A. Radio buttons
B. Drop-down list
C. Button
D. Checkbox

28. An order form provides four options from which customers select one option.
According to best practice, which of the following two UI control types can be used to
minimize clutter on the order form? (Choose Two)
A. Autocomplete
B. Dropdown
C. Radio buttons
D. Checkbox

29. A reservation process allows customers to reserve a flight, hotel room, and rental
car as part of a travel itinerary. Which configuration displays a Select flight insurance
check box only when the itinerary includes a flight?

A. A required condition (when rule) that is applied to the Select flight insurance
 check box
B. A disable condition (when rule) that is applied to the Select flight insurance
check box
C. A disable condition. (when rule) that is applied to the section with the flight
insurance information
D. A visibility condition (when rule) that is applied to the Select flight insurance
check box
30. Users must provide values to certain fields before submitting a job application
form. Which configuration adds asterisks to indicate the mandatory fields on the form?

A. Configure a Disable when condition on the mandatory fields at runtime

B. Use an Edit Validate rule to verify if each of the mandatory properties has a
value
C. Configure the mandatory fields as Always Required on the form at runtime
D. Use a Validate rule to verify the mandatory fields have a value

31. A business architect has developed a new process for a case type. To verify that the
UI elements collect the expected results, you want to test the process and the fields.

Which two configurations, when used together, allow you to record a set of interactions
and save the test results to verify process functionality? (Choose Two)

A. Add explicit assertions on the UI elements

B. Create a unit test for the case type
C. Create a scenario test for the case type
D. Add validations on the UI elements

32. Which two conditions do you test with a unit test? (Choose Two)

A. An application is successfully migrated to a test system

B. A data page populates without any errors
C. A property value is set correctly by a data transform
D. An application displays user views for 20 users within three seconds

33. In the Answer Area, choose the correct test type for each test characteristic.

Correct Answer:

Test Characteristics Test Type

Greatest number of Tests in the test suite Unit Test
Most expensive to run Scenario Test
Easiest to maintain Unit Test

34. Apartment tenants submit maintenance requests that specify their name, address,
request type, and description of the request. Tenants may submit multiple maintenance
requests for different request types. The company wants to identify duplicate
maintenance requests from the same address. Which two configurations, when used
together on the Search duplicate cases step, achieve this goal? (Choose Two)
A. Configure the apartment address as a basic condition
B. Configure the apartment address as a weighted condition
C. Configure the tenant name as a basic condition
D. Configure the request type as a weighted condition

35. Sales managers must be able to approve sales quote proposals by email and from a
mobile device. How do you implement this requirement?

A. Add an Approve/Reject step and enable email and mobile approval

B. Add an Approve/Reject step and enable email notifications on the case type
C. Add an Approve/Reject step with mobile approval enabled and a Send Email
step
D. Add an Approve/Reject step and a Send Email step

36. A travel authorization requires approvals from the requestor's manager, division
VP, and possibly an accountant based on the total amount. Which configuration
satisfies this use case?

A. Cascading approval using the workgroup manager

B. Cascading approval using when rules to identify the assigned user
C. Cascading approval using the reporting manager
D. Cascading approval using an authority matrix

37. When applying for a credit limit increase, customers with standard credit cards
must provide information in an Employment Information process. Requests from
customers with Platinum credit cards automatically skip this process.

What task do you perform to implement this requirement?

A. Add a validation condition to the card type for continued processing

B. Add an Approve/Reject step to test the card type
C. Add a custom condition to start the process by testing the card type
D. Add a card type true/false field to a user view

OR

A. Add a validation condition to the card type field to conditionally continue the
process
B. Add an Approve/Reject step to test whether the credit card type is standard or
platinum
C. Add a custom condition to start the employment verification process if the card type
is Standard
D. Add a Boolean field to the view that customers enable if they have a platinum credit
 card

38. Which requirement demonstrates the need to configure correspondence?

A. Phone a customer for additional information about the case
B. Case workers receive a mobile push notification to approve an insurance claim
C. Assign a new insurance claim to a case worker to process
D. Email the case worker when the insurance claim is routed to their worklist

OR

A. A Case worker calls a customer for additional information about the case
B. A case worker receives a new insurance claim in their work queue
C. A Case Worker receives a mobile push notification to approve an insurance claim
D. A case worker receives an email when the insurance claim is routed to their wok list

39. A life insurance company has satellite offices in various countries. Each satellite
office has a work queue. Company policy requires that life insurance underwriting be
assigned to offices based on the policy owner's residential address. Which routing
approach supports this requirement?

A. Route the assignment to a specific underwriter based on business logic

B. Route the assignment to the correct work queue by using a reporting structure
C. Route the assignment to the correct work queue based on business logic
D. Route the assignment to the correct work queue by using an authority matrix

40. How do you route an assignment so that any available member of the department
can perform the task?

A. Route the assignment to the admin user ID

B. Route the assignment to a work queue
C. Route the assignment separately to all members
D. Route the assignments to a work list

41. How do you guide users through an application form without requiring user
training?

A. Add an optional action to the case to explain the task

B. Add the corresponding step to an appropriate stage
C. Send a notification to the assigned user
D. Add an instruction to the assignment

42. A moving company provides customers with a tool that recommends a moving
vehicle based on the number of bedrooms in their current living space and whether they
are planning to move heavy furniture like bed frames, mattresses, or couches. Based on
the customer inputs, a decision table presents the customer with a recommendation.
Which two configurations do you use together to build the decision table? (Choose
Two)
 A. Create two rows, one for the number of bedrooms and one for whether the
customer is moving heavy furniture
B. Create a column for the recommended moving vehicle
C. Create rows for the recommended moving vehicle
D. Create two columns, one for the number of bedrooms and one for whether the
customer is moving heavy Furniture

43. In which two situations is it appropriate to use a decision table? (Choose Two)

A. Order total is calculated based on the quantity and price of the items in the
customer's shopping cart
B. If customers decide to add insurance, checked bags, or early boarding to their
airline tickets, extra fees are added to their order total
C. A gym recommends a membership type based on the number and type of fitness
classes the customer wants to attend every month
D. A hair care company suggests a line of products to customers based on their hair
type, scalp moisture, hair moisture, and whether it is color-treated

44. You are developing a visa case type to process entry visa applications. As part of
the process, applicants need to schedule an interview with the consulate. A child
Interview case is created for the interview process and assessment. Following the
interview, it typically takes 48 hours for the consulate to reach a decision. For the visa
case to proceed to applicant notification, the Interview case needs to be resolved.

After you create the Interview child case, how do you configure a case type to achieve
the required behavior?

A. Following the Create Case step, There is no need to add a Wait step
B. Following the Create Case step, add a Wait step that pauses the parent case until
the Interview case reaches a status of Resolved and after 48 hours have elapsed
C. Following the Create Case step, add a Create Case step that creates the Interview
child case. Following this step, add a Wait step that pauses the parent case until
the Interview case reaches a status of Resolved
D. Following the Create Case step, add a Create Case step that creates the Interview
child case. Following this step, add a Wait step that pauses the parent case until
48 hours have elapsed
(OR)

A. Add a Create Case step that creates the Interview child case. There is no need to
add a Wait step
B. Add a Create Case step that creates the Interview child case. Following this step,
add a Wait step that pauses the parent case until the Interview case reaches a
status of Resolved and after 48 hours have elapsed
C. Add a Create Case step that creates the Interview child case. Following this step,
add a Wait step that pauses the parent case until the Interview case reaches a
status of Resolved
D. Add a Create Case step that creates the Interview child case. Following this step,
 add a Wait step that pauses the parent case until 48 hours have elapsed

45. A case type for voiceover requests includes two tasks: Edit Script and Record
Script. Your team has been asked to route Edit Script tasks to editors and Record Script
tasks to actors.

Which approach fulfills this requirement?

A. Create one work group for both personas and route to the work group
B. Create two new work queues, one for editors and one for actors
C. Create one new work queue and split the tasks by type
D. Create two new work groups in Dev Studio that reference one work queue

46. You are designing a medical claim case type and have the following requirement:
Medical aims must be resolved within 5 days. To meet this requirement you need to set
the in the service level to 5 days

A. deadline
B. passed deadline
C. goal
D. Urgency

47. An internet provider has a quiz that gives customers a recommended internet speed
based on their typical internet use. The questions differ based on the selections that the
customer makes, for example, whether they are seeking a recommendation for a
residence or a business. Once the customer completes the quiz,

How do you determine the recommended internet speed?

(OR)

An Internet Provider determines the best internet speed for a customer based on the
customer’s answers to a series of nested questions, such as whether the customer is
seeking service for a business or for a residence and what is their expected internet
usage.

Which feature do you use to configure the application to recommend an internet speed
based on the customer’s response?

A. Configure a decision tree

B. Configure a decision table
C. Configure a view that displays the customer’s Reponses
D. Configure a process with multiple decision shapes

48. A requirement states: Loan applicants must enter their annual salary. If the salary is
above the qualifying threshold, the application is automatically approved. If the salary
is below the threshold, the applicant must identify a cosigner. Select the two
configuration options that follow best practices to meet the requirement. (Choose Two)

A. Create an assignment step for a loan officer to review the applicant's annual
salary and determine if a cosigner is necessary
B. Design a user view with an annual salary field and a data relationship for
cosigner information. Use a visibility condition to display the cosigner
information when the salary is below the threshold
C. Use a collect information step with an annual salary field. Use a decision shape
to determine whether to advance to a step to enter cosigner information or
complete the process
D. Design a user view with an annual salary field. Create an optional action to
collect information about the cosigner and assign the action to the appropriate
stage

49. Which studio do you use to configure a service level agreement (SLA) with a
passed deadline?

A. App Studio
B. Prediction Studio
C. Admin Studio
D. Dev Studio

50. A survey is sent to a customer via email. How do you configure a solution to ensure
the email includes the case ID for the survey?

A. Create a process using the Send Email step allowing representatives to quickly
add the case ID to the email
B. Call a data transform to copy the case ID from pyWorkPage to the email
C. Create a required field for the case ID that must be entered by a user during the
case process prior to sending the survey
D. Use the Insert Property feature of a Send Email step to add the case ID when
composing the message dialog

51. A help desk ticket case type is defined as follows: If the Process ticket step is
configured to set the status to Pending-Triage, when is the status of the case set to
Pending-Triage? (May be question will change in exam, you should understand and
select correct answer. Keynote: Case Status will change when the particular Step start)
 A. When the Process ticket step completes
B. When the Enter Ticket Details step completes
C. When the Process ticket step starts
D. When the Triage stage starts

52. Match each use case to the appropriate configuration

Correct Answer:

Use Case Configuration

Flight status and information remain current each Configure a property to refer to a data page
time a customer accesses their reservation

Item quantity and pricing must be captured at the Configure a property to copy data from data page
time an order is placed and do not update when
the case is accessed later

Customers must see all of the available mortgage Configure a UI control to source data from data
options, but only the selected option is recorded page
as a part of the case

53. Which two statements about data objects are true? (Choose Two)

A. Data objects are sourced from an external system of record

B. Data objects can reuse assets from an existing data object through inheritance
C. A data object created in App Studio creates a data type in Dev Studio
D. A draft data object references a data type

54. An organization requests the following behavior for a case type that allows
customers to place order for fulfillment

 The application identifies customer information, such as user ID and locale,

upon login
 Cases list the last 10 orders placed by the customers including the order status
 Customers can select one of the previous 10 orders as the basis for the current
order

Select each piece of information on the left and drag it to the appropriate clipboard
location
Correct Answer:
Information Clipboard Location
Customer Information User pages

Current order System Pages

Previous orders Data Pages

55. An application must validate postal codes for Canadian customers to match the
pattern A1A 1A1, where A represents a letter, and 1 represents a number. Which two
distinct configurations ensure that a user provides a valid postal code? (Choose Two)

A. Configure a validate rule to test that the entered postal code conforms to the
required pattern
B. Configure an edit validate rule to test that the entered postal code conforms to
the required pattern
C. Configure a drop-down control to select the postal code based on the specified
city and province
D. Configure the postal code field as a text property with a required input field

56. To reduce scrolling on a view, you want to organize existing content so that details
display when an option is selected in a drop-down menu. There is no drop-down menu
currently on the view. Which two configurations achieve the business requirement?
(Choose Two)

A. Configure a disable condition (when rule) on each field to allow access when the
associated option is selected on the drop-down control
B. Configure a repeating dynamic layout with an embedded section for each option
and set the layout format to grouped
C. Configure a layout group to separate each option into individual panels and set
the layout to a menu format,
D. Configure a data relationship to select the option using the Drop-down list record
selection

57. A transaction dispute case type allows customers to dispute a bank card transaction
for one of three reasons:

 Stolen card
 Duplicate charge
 Fulfillment error

Most disputes for the stolen cards occur at two vendors, MegaMart and MaxValu. The
fraud analyst requests a report that displays stolen card disputes meeting the following
thresholds:
  USD 25 or more at MaxValu
 USD 50 or more at MegaMart

Given the following filter conditions, which logic statement returns the correct subset
of transaction disputes?

F1 → Vendor = "MaxValu"
F2 → Vendor = "MegaMart"
F3 → Amount >= 25
F4 → Amount >= 50
F5 → Dispute type = "Stolen card"

A. F1 AND F2 AND F3 AND F4 AND FS

B. (F1 AND F3) OR (F2 AND F4) OR F5
C. ((F1 AND F3) OR (F2 AND FA)) AND F5
D. (F1 AND F3) OR (F2 AND F4) AND F5

58. A purchase request list report includes columns for case ID and regional cost
center. A manager wants the report to show the total number of purchase requests for
each of the regional cost centers.

How do you configure the report definition? (Select one)

A. Create a filter for each cost center and count the case IDs
B. Summarize the case ID column by count
C. Summarize the regional cost centers by count
D. Define a function for the cost center column to total the case IDs

59. In the Answer Area, identify the type of data measured in each report.

Correct Answer:

Report Type of Data

Number of Customer support cases handled per month Process Data
Profit margin by types of goods sold monthly Business Data
Sales training investment versus annual revenue Business Data
Average number of days for customer deliveries Process Data

60. Which two components on the Case Designer can users assign to a minimum
lovable product (MLP) release for project sizing purposes? (Choose Two)

A. A mobile User Portal

B. An external system of record (SOR)
 C. An approval decision
D. An automation

61. Which use case describes the function of the Estimator tool?

A. A tester needs to know how many versions of an application they test for MLP 2
B. A business architect needs to know when to prioritize a specific customer Micro
Journey' for development
C. A product owner needs to know how many user stories to create in Agile
Workbench for MP 1
D. A stakeholder needs to know how much time and effort is needed to build MLP 2

62. Drag the appropriate ruleset version type to the corresponding scenario.

Correct Answer:

Ruleset version type Scenario

Patch Version You need to update a decision table to correct the expected
results
Minor Version You need to add new options and processing behavior to a
cancellation process
Major Version You need to add a case type to provide a new Microjourney to
users

63. During a playback session, a stakeholder notices that a drop-down list is missing
one of the required options. Which work item do you create in Agile Workbench to
address this issue?

A. Bug
B. Feedback
C. User Story
D. Status

64. How do you enable field-level auditing for properties? (Select one)

A. Add a field validation to the case workflow

B. Enable the auditing feature on the property rule forms
C. Enable field-level auditing for the case type
D. Add an auditing optional action to the case workflow

65. Select each scenario on the left and drag it to the corresponding attack method.
Correct Answer:

Scenario Attack Method

A hacker makes attempts to crack a user password by Brute force attack
entering al possible combinations
A hacker compares each hash against a list of hashed Rainbow table attack
passwords to find a match that cracks a user password
A hacker uses a word list of common terms to crack a user Dictionary attack
password

66. An internal application currently grants 75 employees access to one of four roles:
Admin, Author, User, and Manager. A new analyst that joins the company requires all
the Author role access but only some of the reporting capabilities available to the
Manager role. How do you satisfy this security requirement?

A. Create a new Analyst role with the required access

B. Add the analyst to the Manager role
C. Update the Author role to include the required analyst reports
D. Add the analyst to both the Author role and the Case Manager channel interface

67. Based on security factors, which two options are considered strong passwords?
(Choose Two)

A. d8073&gxn*,.ki;vnhdf($h&m
B. Pe6@5yst3m$
C. 1Lik3Chocolate&sawDustIcecre@m
D. Bluedoor

68. Which statement most accurately describes the use of Pega Mobile Preview?

A. Pega Mobile Preview allows you to configure the application user interface
B. Pega Mobile Preview models a typical user interaction to scenario test a mobile
app
C. Pega Mobile Preview simulates user loads to test mobile app performance
D. Pega Mobile Preview allows you to run a Pega application on a mobile device

69. Which two configuration steps must be performed together to record a unit for
automated testing? (Choose two)

A. Select a rule set that is configured to store the results of the test
B. Add assertion to define an expected result
C. Add a test case to the Automated Testing landing page
D. Select a rule set that is configured to store automated test cases

70. Match correct Test characteristics with Test types.

Correct Answer:

Test Characteristics Test Type

Least number of tests in the suite Scenario Test
Least expensive to run Unit Test
Easiest to maintain Unit Test

71. A restaurant has a case type that allows customers to book the dining room for
events. Customers provide basic information including party size and indicate whether
they want the restaurant to cater the event.

- If catering is not required, customers are given a rental rate quote

- If customers indicate that they want the restaurant to cater the event, they must
provide menu preferences and schedule an appointment to do menu tasting before they
are given a quote. (Choose two)

A. Create a check box for customers to indicate whether they want the restaurant to
cater the event. Add a decision shape that evaluates whether the customer checks
the box
B. Create a check box for customers to indicate whether they want the restaurant to
cater the event. Configure the menu preferences and appointment date fields
with a visibility condition
C. Create a process for providing menu preferences and scheduling the menu
tasting appointment. Create a parallel process for providing the customer with
the rental rate quote
D. Create a process for customers to indicate menu preferences and schedule the
menu tasting appointment. Add the process as a case wide optional action

72. You are designing a credit transaction case type and have the following
requirement: Transaction disputes must be resolved within 3 days. To meet this
requirement you need to set the in the service level to 3 days.

A. Goal
B. Deadline
C. Passed deadline
D. Urgency

73. A meal delivery service recommends a meal plan based on the number of people in
the household and dietary restrictions. Which two configurations must be used together
to determine the recommended meal plan? (Choose two)

A. Configure an assignment to gather customer information

B. Configure a decision tree
C. Configure a decision table
D. Configure a decision shape to add a conditional path
 74. If the Review claim step is configured to set the status to Pending – Investigation,
when is the status of the case set to Pending-Investigation?

A. When the Review claim step completes

B. When the Process claim stage starts
C. When Investigate claim step completes
D. When the Review claim step starts

75. How do you indicate the progress of a case towards resolution?

A. Design intent driven user interfaces

B. Apply service levels to the assignment steps
C. Update the case status on the appropriate steps
D. Configure a case notes field to capture progress information

76. Select each process Step Description on the left and drag it to the appropriate
process step on the right.

Correct Answer:

Process Step Description Process Step

The system notifies the user of the case status by email Automation
The system evaluates the request type to determine the next step Decision
A manager determines whether an expense report proceeds or is rejected Approvals

A User enters information for an IT request Collect Information

77. An airline has the following statement requirement:

A passenger requiring a service animal must document the type of animal, the size of
the animal and any relevant medical information the crew may need during the flight.
 The application prompts the passenger for this information when the passenger
declares travel with a service animal.

Which case lifecycle configuration meets this requirement?

A. Add a process to the case life cycle for service animal accommodation and apply
a condition to determine when to run the process
B. Apply an optional action to the appropriate stage to allow the passenger to
provide the information as needed
C. Configure a stage in the case life cycle for service animal accommodation and
apply a stage validation condition
D. Create a child case for service animal accommodation to automatically resolve
unless the passenger requires the accommodation

78. A company often receives multiple IT tickets for the s a m e issue, such a s "the
office Wi-Fi is down." You configure a Search duplicate cases step to identify
duplicate IT tickets. What is the basic condition for the Search duplicate cases step?

A. Name of submitter is same

B. Issue type is same
C. Department is same
D. Office location is same

79. In the Answer Area, select the appropriate configuration type for each use case.

Correct Answer:

Use Case Configuration Type

Customers are asked a series of questions about their design Neither a Decision table and
preferences and are presented With a set of recommended products Decision Tree

Research grants are screened by the grant department, reviewed by Decision tree
functional experts, and approved by the Finance team

Requests to rent company office equipment require approval from the Decision table
facilities manager or IT manager

80. A manager requests a report that contains the following columns: Create Date, Case
ID, Create Operator, and Work Status. You must sort the cases so the case with the
most recent create date appears at the top of the list and descends in order.

A. Select Lowest to Highest sort type for Create Date

B. Add a filter condition where Create Date is greater than the current date
 C. Select Highest to Lowest sort type for Create Date
D. Make the Create Date the first column in the report

81. Which configuration displays the select number of checked bags section only if a
user selects a check box?

A. A required condition (when rule) that is applied to the check box

B. A disable condition (when rule) that is applied to the check box
C. A visibility condition (when rule) that is applied to the Select number of checked
bags section
D. A disable condition (when rule) that is applied to the Select number of checked
bags section

82. From the left, drag each report into the corresponding report type on the right

Correct Answer:

The number of customer support cases created per week Process Report
Average duration and timelines per assignments Process Report
Top 10 merchants with highest percentage of fraud cases Business Report
Total customer inquiry cases per state per product line Business report

83. Which two rules do you localize by using the localization wizard (Choose Two)

A. Data Page
B. Paragraph
C. Correspondence Fragment
D. Decision Table

84. A customer views a product available in multiple color options. The customer must
select only one color for each product. Which UI control allows a developer to present
the user with all color choices at once, without prompting or clicking, while ensuring
that the user can only select one of the color options?

A. Radio buttons
B. Text input
C. Drop-down
D. Check box

85. A list report includes columns for purchase requests and regional cost centers. A
manager wants the report to show the total number of purchase requests for each of the
regional cost centers. How do you configure the report definition?
 A. Use the purchase requests column to group the cost centers
B. Filter the results so that the report includes only cost center and purchase
requests
C. Summarize the regional cost centers by count
D. Summarize the purchase requests column by count

86. Hotspot Question:

In the Answer Area, identify the type of data measured in each report

Correct Answer:

Report Type of Data

Business Data Process Data
Deliveries per month versus damaged goods

Customer support cases handled per month

Profit margin by types of goods sold monthly

Sales training investment versus annual revenue

Average number of days for customer deliveries

87. A report contains columns for Customer, Billing Cycle, Credit Card, and Expiration
Date. A manager requests that the report show only those customers who meet the
following conditions:

 The customer is on a monthly billing cycle

 The credit card is either MoreCash or Vista
 The credit card expires within 60 days

Which set of filtering conditions returns a report with the desired data?

A. A Credit Card equals MoreCash AND Credit Card equals Vista AND Billing
Cycle equals monthly AND Expiration Date is 60 days greater than today
B. Credit Card equals MoreCash OR Credit Card equals Vista AND Billing Cycle
equals monthly AND Expiration Date equals next 60 days
C. Credit Card equals MoreCash OR Credit Card equals Vista AND Billing Cycle
is not quarterly AND Expiration Date is less than 60 days
D. Credit Card equals MoreCash or Vista, Billing Cycle equals monthly, and
Expiration Date equals next 60 days

88. You configure a service level to adjust assignment urgency to 100 when the goal
interval lapses. How does assignment urgency impact the deadline and passed deadline
intervals?
 A. Urgency value remains at 100, but other service level processing continues
B. Urgency value continues to increment as configured
C. Service level processing is halted until the assignment is completed
D. The user is notified that the maximum urgency has been reached
89. A requirement states: When a customer applies for a credit card, a credit check
must be completed in order for the credit card to be approved. Select the case type
relationship that satisfies the requirement.

A. Make credit card request a child case of credit check

B. Make credit check a spin-off case of credit card request
C. Make credit check a child case of credit card request
D. Make both loan request and credit check top cases

90. An application contains two case types, AutoClaim and PropertyClaim. The
inheritance path for the application contains three copies of the pyDefault data
transform that set property values for two properties, Work Item Urgency and Prefix.

Class Work Item Prefix

Urgency

InsCorp-ClaimAdm-Work-AutoClaim 20 “A-”

InsCorp-ClaimAdm-Work [no value] “C-”

Work- 10 [no value]

If the Call data transforms in superclass option is enabled for each data transform, what
are the values of Work Item Urgency and Prefix when a user creates a PropertyClaim
case?

A. Work Item Urgency = 10, Prefix = [no value]

B. Work Item Urgency = 0, Prefix = “C-”
C. Work Item Urgency = 10, Prefix = “C-”
D. Work Item Urgency = 20, Prefix = “A-”

91. Apartment tenants submit maintenance requests that specify their name, address,
request type, and description of the request. The apartment management company often
receives multiple request form a single address about the same issue. The company
wants to identify duplicate maintenance requests that are submitted less than 30 days
apart.

Which three configurations, when applied in combination on the Search duplicate cases
step, achieve this goal? (Choose Three)

A. Configure a time period for the request date as a weighted condition

B. Configure the apartment address as a weighted condition
C. Configure the apartment address as a basic condition
 D. Configure the request type as a weighted condition
E. Configure the tenant name as a basic condition
92. Employees submit time-off requests that must be approved by their manager. If the
requested time off is extended beyond three weeks, the manager, director, and a
member of human resources (HR) must approve the request. Which two
configurations, when applied in combination, achieve this behavior? (Choose Two)

A. Create a decision table and evaluate all rows

B. Use a cascading approval with an authority matrix
C. Use a cascading approval with a reporting structure
D. Configure custom approvals in the reporting structure

93. Use A should have application permissions that are identical to User B’s
permissions. Unlike User B, User A lacks access to the My Cases page. How do you
grant access to the My Cases page for User A?

A. Update User A to the same role as User B

B. Add the My Cases page to the User A profile
C. Update the User A account to access the same portal as User B
D. Add the My Cases page to the User A role

94. A moving company provides customers with a tool that recommends a moving
vehicle based on the number of bedrooms in their current living space and whether they
are planning to move heavy furniture like bed frames, mattresses, or couches. Based on
the customer inputs, a decision table presents the customer with a recommendation.

Which two configurations, when applied in combination, apply to the decision table?

A. Create rows for the recommended moving vehicle

B. Create a column for the recommended moving vehicle
C. Create two columns, one for the number of bedrooms and one for whether the
customer is moving heavy furniture
D. Create two rows, one for the number of bedrooms and one for whether the
customer is moving heavy furniture

95. Hotspot Question: In the Answer Area, identify the data access option for each type
of reference data.

Correct Answer:

Reference Data Data Access Option

Copy data from Refer to
a data page a data page
On-time arrival statistics for a selected flight
list of selectable options to add to a hotel reservation
 laptop configuration that a user can customize for an
order
Creditor details for a balance transfer request

96. Match a Data requirements with their examples

Correct Answer:

Data requirements Examples

The data must be the right type For example, users must enter a number in a Total
purchase units field

The data must be restricted to possible values For example, users can only choose a valid loan type by
selecting the type from a list of options

The data must fit the business logic For example, a Date of birth field must be in the past

97. Which two configurations can be performed from a mobile app channel? (Choose
Two)

A. Send push notifications when a task is assigned to a user

B. Add a swipe action for items in a list of open cases
C. Enable application lock to secure the mobile app
D. Configure responsive user interface behavior for the application

98. Your company needs two separate mobile apps: one for customers to place delivery
orders and one for couriers to confirm deliveries. The specifications include using a
blue header background for the customer app and a green header background for the
courier app.

Which configuration allows you to complete this task?

A. Create one mobile app channel interface. Rename the header elements as
customer and courier, and change element background colors, respectively
B. Create a single mobile app channel interface, and designate two header
background colors that switch depending on who downloads the app
C. Create two mobile app channel interfaces, one for customers and one for
couriers. Set the background color in the content configuration menu for each
channel interface
D. Create two mobile app channel interfaces, one for customers and one for
couriers. Set the background color in the theme configuration menu for each
channel interface

99. Two mobile app channel interfaces are created for the Manager and Employee user
personas. The Manager Channel interface contains capabilities to run reports and edit
orders, while the Employee channel interface does not. Both personas can use either
channel interface
A. True
B. False

100. A developer decides the buttons in a Pega Platform application are blue and the
button text is purple. What Pega Platform feature allows the developer to check
whether application users with a form of color blindness can easily differentiate
between the button text and button background?

A. Live UI
B. The Tracer
C. The Accessibility Inspector
D. The Device Preview

101. Match each definition to the appropriate type of attack

Correct Answer:

Dictionary attack Using a collection of text strings representing potential

passwords when attempting access
Brute-force attack Entering random passwords until achieving a successful
login
Rainbow-table attack Comparing a stored value against a lookup table to
determine a password

102. Which of these options are typically configured on a dynamic layout? (Choose
Two)

A. Alignment of field values

B. Number of columns in each row
C. Align columns and rows to present data in a spreadsheet
D. Label Positioning

103. You create an application for employees to submit timesheets. Employees enter
work, vacation, and sick time for a particular week.

On the entry form, employees see a summary of the total hours entered. After the
employee submits the timesheet, the application displays remaining vacation and sick
time for the employee.

You configure the user view that displays remaining vacation and sick time. The
balance calculates by subtracting the vacation time and sick time for the week from the
current vacation and sick time balances.

Which configuration option is used to summarize the remaining vacation and sick
time?
A. Use a When rule. When the application references the remaining vacation and sick
time, each value calculates
B. Use declarative processing. Whenever the vacation time or sick time entries change,
the remaining vacation and sick time calculate
C. Use pyDeTault and pySetFieldDefaults. When the process invokes the data
transforms, the remaining vacation and sick time calculate
D. Use procedural processing with a data transform. Remaining vacation and sick time
calculate after the user submits a timesheet

104. Customers can log their own product support requests using an online portal.
Once logged in, the portal displays the list of products purchased by the customer. The
customer can initiate one or more suppon request for each product.
What is the appropriate scope for a data page that sources the list of products purchased
by the customer?

A. Thread
B. System
C. Requestor
D. Node

105. A hotel booking application allows customers to change rooms after making a
reservation. The status of each room in each hotel is stored on a data page sourced from
a database table.

Which two configuration options do you use to update the database table when a
customer changes rooms? (Choose two.)

A When rule to trigger the database update

B. An editable data page containing the room information
C. A savable data page containing the room information
D. A data transform to copy updates to the data page

106. ABC Bank wants create a mobile app experience for users and CSRs for its
Transaction Dispute application of the following requirement,

Which option requires you to configure distinct mobile app channels?

A. Mobile app color palettes are different for users and CSRs
B. CSRs can create other case type instances on the mobile app
C. The mobile app customizes currency units and date/time format according to the
location of the users
D. The mobile app supports all mobile phone operating systems

107. Which two options can you configure for a mobile app channel? (Chose two)
A. Define the UI behavior for each view in a case type when the case is displayed
 on a mobile device
B. Design how UI elements render across different mobile devices
C. Define the role assigned to users when they run the mobile app
D. Define security behavior for a mobile app, such as the use of biometric identifies

108. University admission application cases automatically advance in the case life
cycle if the applicant’s standardized test scores are above a certain threshold. The
threshold is determined each year base on the provided national average score.

Which two configurations, when applied together, support this requirement? (Choose
two)

A. Configure a process with a decision shape that continues if the TestThreshold

configuration setting is less than the applicant test score
B. Configure a TestThreshold configuration setting that calculates the national
average for the test score threshold
C. Configure a TestThreshold configuration setting with the national average for
the test score threshold
D. Configure a process with a decision shape that continues if the TestThreshold
configuration setting is greater than the applicant test score

109. A manufacturing company has an inventory data page that uses page structure.
You need to write a single page of data to a single database row in the configured
system of record.

Which option fulfills the requirement?

A. Data type
B. Insight
C. Database save
D. Connector

110. You are implementing a data entry screen to include an asset ID field to track
company equipment. Characteristics are letters followed by a five-digit number.

Which validation approach restricts entries for the asset ID field to the required format?

A. Text data type

B. Min/Max characters
C. Edit validate rules
D. Validate rule

111. Which two of the following use cases do you implement by using one or more
calculated Felds? (Choose two)
 A. A project manager wants to estimate the cost of painting a banquet hall based on
labor and materials required.
B. An accountant wants to list the largest order for the last month, for each
customer account.
C. A certification manager wants to determine the number of exams conducted at
each testing facility in the current quarter
D. A sales representative wants to quote the cost of an insurance policy based on
selected coverage options

112. As part of a Reservation case type that manages car rentals, clients can review
their past rentals by selecting from a list of rental cases.

What field type do you configure to achieve this behavior?

A. Case reference
B. Data Reference
C. Embedded data
D. Query

113. Which requirement is fulfilled by configuring a field value?

A. Service agents are able to enter feedback in multiple languages.

B. A global hotel chin application can display current amenities in 23 languages
C. Customers can add an unlimited number of items to an online shopping cart
D. A government official can enter policy comments that require localization

114. A developer configures a button with the action set as shown in the following
image.
Re Order the events which occur from first to last

Correct Answer:
 1) A user clicks the button
2) The system applies a data transform
3) The order ID value is set to the value of the confirmation number if the system
confirms the payment
4) The system refreshes the section

115. A home loan application requires approvals from the legal team manager and the
finance team manager. The legal team manager must approve the application before the
finance team manager.

How do you configure this requirement?

A. Create an approval step with cascading approval that users a reporting structure
B. Apply business logic to route a single assignment in the correct order
C. Create an approval step with cascading approval that uses an authority matrix
D. Route an assignment to a work queue to which both roles have access

116. Which requirement do you satisfy by using a wait step?

A. An Accident claim case pauses until a user uploads an accident image

B. An Accident claim case pauses until 48 hours after the accident
C. An Accident claim case pauses until a manager approves the request
D. An Accident claim case pauses until an email is sent to the user

117. On a service level, the passed deadline interval is measured from

A. When a user begins the assignment

B. The end of the goal interval
C. When the assignment is ready for a user
D. The end of the deadline interval

118. Which two scenarios require you to configure conditional processing within the
case type? (Choose two)

A. A catering booking application requires customers to enter information about the

expected party size, event date, and event time. When customers submit the
information, the catering company sends a confirmation email
B. An Application requires customers to select the type of request in a drop down list.
The system routes the request to the appropriate department work queue. A user
with access to the work queue processes the case through fulfillment
C. A shopping Application requires a guest to fill out payment information. A user
who enters a membership number skips the payment information step
D. A scholarship eligibility application requires students to enter standardized test
 scores. Students with qualifying test scores can schedule an interview students
without qualifying test scores receive a rejection email
119. To process an employee retirement package, the system requires approvals from
the supervising manager

How do you implement the requirements so that each approver can work
independently?

A. Create business logic to route the assignment to the different approvers

B. Create an approval step with cascading approval
C. Route the assignment to a work queues to which all three roles have access
D. Create three parallel processes with approval steps

120. In a claims application, customer can file home insurance claims. Each claim
contains a list of items of loss. Depending on the situation, some claims are
investigated for potential fraud in parallel to the actual claim process.

Which two case types do you create to support this scenario? (Choose Two)

A. Claim
B. Customer
C. Items of loss
D. Fraud Investigation

121. In the travel booking case type, if a passenger indicates that they are travelling
with a service animal, they must document the type, size, and age of the animal.

How do you configure the case life cycle to meet his requirement?

A. Create service animal accommodation child case that is automatically resolved if

the passenger is not traveling with a service animal.
B. Apply an optional action to the Travel booking case type to allow the passenger to
provide the information as needed
C. Configure a validation rule in the Travel booking case type settings to check
whether the passenger is traveling with a service animal
D. Add an identity service animal process within the Travel booking case life cycle and
apply a condition to determine when to run the process

122. An order fulfillment case type allows a customer to update user profile
information during the order placement stage. The user profile contains of the
following three pages:

 Account ID and Password

 Customer contact information
 A list of open orders with the status of each order
How do you configure the case type to allow customers to update any of the user
profile pages individually?
A. Add an alternate stage to the case life cycle
B. Add a button for each profile page to each assignment
C. Add an optional process to the case workflow
D. Add a set of optional actions to the case workflow

123. The business requires a service-level agreement (SLA) to ensure than expense
reports are submitted and reviewed on time. The initial urgency value is set to 20 and
the following behavior is configured:

 The SLA starts when the Expense report assignment is created

 If the goal elapses, the assignment urgency increases by 10
 If the deadline elapses, the assignment urgency increased by 10
 If the passed deadline elapses, the assignment urgency increase by 10

Correct Answer:

Milestone Urgency
Goal 30
Deadline 40
Passed Deadline 50

124. When an auto accident claim is resolved in the resolved stage, email notifications
must be sent automatically to the adjuster who inspected the car, to the insured party,
and to the insurance agent who verified the claim

How do you configure the resolve process to support this requirement?

A. Route an Approval step to the required participants

B. Route the email to all the recipients in a collect Information step
C. Add a send Email step as an optional action
D. Add a send Email step and include all required participants

125. Which option follows best Practices for naming a ruleset in Pega Platform?

A. Pega-Prod:01-04-01
B. Credit Check:03-01-02
C. Expense:01-02-05
D. Grand-Corporation-Human-Resources-Department:01-01-03

126. You notice that the scope of your project exceeds the original estimates, and the
Minimum Lovable Product (MLP) might not be delivered on time. Which team
member do you contact to verify the project plan and manage expectations for the
release schedule?
A. Scrum Master
 B. Project Delivery Leader
C. Deployment Architect
D. Lead Business Architect

127. Drag the term that is used in App studio from the left to the rule that you use in
Dev Studio on the Right.

Correct Answer:

App Studio term Dev Studio rule

Goal and Deadline Service Level Agreement
Persona Access Group
User Operator
Field Property

128. You are designing an application that opens investment accounts. You create a
child case to approve the list of services available only to experienced investors. Once
approved, the parent case copies the list of services from the child case. While testing
the configuration, you notice that the parent case do not include the correct list of
service that are approved in the child case.

Which of the following components do you use to debug the issue?

A. Access groups
B. Configuration settings
C. Edit validate rule
D. Tracer Tool

129. A view listing nearby restaurants has four columns:

 Restaurant name
 Restaurant location
 Thumbnail image of the seating area
 Make reservation (button)

You want to ensure that users have the information they need to make a reservation
regardless of screen size. When viewed on a small screen, you do not need to display
the images.

What three configurations, in combination, support the requirements? (Choose Three)

A. Set the importance of the Make reservation column to Primary

 B. Set the importance of the Restaurant location and make reservation columns to
secondary
C. Set the importance of the Restaurant name column to primary
D. Set the importance of the image column to other
E. Set the importance of the image column to secondary
F. Set the important of the Restaurant name and Make reservation columns to
primary

130. In a banking application, which two configuration, when used together, present
users with a set of balance transfer options only if they select a Transfer a balance to
credit card checkbox? (Choose two)

A. Add an action set on the transfer a balance to credit card check box for the
balance transfer election to trigger a refresh
B. Add a visibility condition (when rule) on the layout that contains the balance
transfer offers
C. Add a visibility condition (when rule) on the Transfer a balance to credit card
check box for the balance transfer election
D. Add an action set on the layout that contains the balance transfer offers to trigger
a refresh

131. All managers need to view the Employee Vacation requests report in their
Manager portal dashboards. Only managers have access to the report. Which
configuration do you perform to fulfill these requirements?

A. Add a report widget to the manager portal dashboard, and then click Publish.
B. Add the report to a public category, and then add the out-of the-box Reports
landing page to the Manager portal
C. Add a report widget to the Manager portal dashboard, and then click Publish to
default
D. Create a new landing page on the manage portal with the new report saved in a
public category

132. In an online retail application, the order receipt view displays a list of the products
ordered including the product image, unit cost, and quantity. The total cost of the order
is displayed at the bottom of the view.

Which two configurations on the Order Receipt view must be used together to display
the required information as described? (Choose two)

A. Add the total cost inside the repeating dynamic layout

B. Add the total cost outside the repeating dynamic layout
C. Add a dynamic layout with an embedded repeating dynamic layout
D. Add a repeating dynamic layout with embedded dynamic layouts

133. In the Answer area, select the appropriate accessibility role for each element
Note: you should select the correct option from Dropdown

Correct Answer:

Element Accessibility Role

Drop down Control Component/widget
User Instructions Landmark
Navigation breadcrumbs Document Structure

134. In a construction application, the user access group is configured with an Access
of Role to object records shown in the following image

Currently the application is in the quality assurance environment. Which three

operations can users perform in the application at this level? (Choose three)

A. Modify Instance
B. Modify rules
 C. Run reports
D. Open instances
E. Delete rule

135. In a Hiring application:

 An employee interviews the candidate

 The Human Resources (HR) team creates and sends the offer letter
 The Information Technology Team (IT) assigns the workstation
 The facilities team assigns the Work desk

To meet these requirements, what personas do you creates?

A. Employee, HR, Facilities

B. Employee, IT, Facilities
C. Employee, HR, IT, Facilities
D. HR, IT, Facilities

136. In an order case type, a percentage based discount is automatically applied to a

customer’s order based on:

 The number of years the customer has been a member

 The memberships type (Standard, Silver, or God)

How do you configure a configuration setting to determine the discount?

Note: You should select a correct answer from drop down

Options Correct Answer

Type 1. Text Decimal
2. Boolean
3. Picklist
Default Value 1. Constant Calculated value from Decision Table
2. Calculated value from Decision Table

137. What two visualization can you use to present insight data on the Explore data
landing page? (Choose two)

A. Interactive Chart
B. List
C. Exportable data age
D. CSV file
 138. Select each use case on the left and drag it to the appropriate Automation on the
right

Correct Answer:

Use Case Automation

When an employee completes security compliance training, their training Create PDF
certificate is attached to the case

Customers receive correspondence with an order number and the ship date Send Email
when their order is shipped

Peer reviewers for a scientific paper receive a mobile notification that the Push Notification
case is on their worklist

When a timesheet is rejected, an employee can modify and send the Change to a stage
timesheet for re-review

140. You are testing an airline reservation casetype that does not yet have a UI
configured. You need to verify that changing the PurchaseInsurance field in the
Clipboard tool updates the TotalCost field.

In Which category of the Clipboard tool would you expect to find the
PurchaseInsurance field?

A. Data Pages
B. User Pages
C. Linked Property Pages
D. System Pages

141. A Requirements States: The tax identification number must contain 10 digits.
How do you configure the field to support this requirement?

A. Set the minimum and maximum values to “10” in a text field

B. Use a decimal property type and make the filed required
C. Configure a validate rule to test the tax identification number pattern
D. Use an edit validate rule that validates the tax identification number pattern

142. In a credit card payment case type, you want to set the yearly fee to USD 75. How
do you set the yearly fee field?

A. Configure the yearly fee field to reference the minimum amount due
 B. Configure the yearly fee field as a calculated field
C. Configure field validation on the yearly fee field
D. In the Data Initialization page, set the yearly fee field to 75

143. You are asked to create a custom status named Open-Review. This status is to be
applied to assignments in one application. How do you satisfy the request?

A. Circumstance the existing Open Field value record on the application name and
update the status value to Open-Review
B. Create a field value record named Open-Review for .pyStatusWork and
Configure an Access when record to apply the status to the correct application
C. Add the Open-Review status to the Application record for the application
D. Create a field value record named Open-Review for .pyStatusWork with the
Apply To class set to the class group

144. During Testing, you notice that the send case status email step does not send an
email. Which work item do you create in Agile Workbench to address this issue?

A. Bug
B. User Story
C. Feedback
D. Status

145. Before development, your team creates a spreadsheet with work items to populate
the backlog.
How do you populate the backlog directly from the spreadsheet?

E. Create feedback
F. Create bugs
G. Import Stories
H. Create stories

146. Which two configurations, when used together, allow you to track updates to
fields in your application? (Choose two)

A. Select the field that you want to track

B. Add the Administrator role to the case type
C. Enable field level auditing on the view
D. Enable field auditing on the case type landing page

147. Which piece of application content do you localize by using field values?

A. User instruction in a paragraph rule

B. Logos or other images on a harness rule
C. User-editable text in a correspondence rule
D. Labels and drop-down values on a section
148. Which scenario requires you to make updates in Dev Studio?

A. A new confirmation view displays a read only text property

B. A task is reassigned when it reaches a service level agreement goal
C. An email correspondence is added to the case type
D. A customer representative can approve or reject a claim

149. You are configuring routing for a customer warranty service request. All warranty
service requests are routed to the warranty resolution group except for warranty service
requests for a beta-release product that requires review by the vice president of service.

How do you configure assignment routing to review warranty service requests?

A. Route the assignment to the skilled group for the beta release when the request is
for the beta release. Otherwise, route the assignment to the warranty resolution
group

B. Route the assignment to the warranty resolution group who sends an email
notification to the vice president of service for the beta release product

C. Route the assignment to the vice president of service when the request is for the
beta release. Otherwise, route the assignment to the warranty resolution group

D. Route the assignment to the vice president of service who routes assignments to
the warranty resolution group as needed

150. A requirement states: A customer can update an address at any point during case
processing by performing the following steps.

1. The customer submits the new address

2. The application verifies that the address matches postal service requirements
3. The customer then confirms the corrected address

How do you configure this requirement?

A. Add a case-wide optional action to the workflow to submit a new address

B. Add an alternate stage to the case life cycle to change the address
C. Add a button to each assignment to present the customer with a form to submit a
new address
D. Add a case-wide optional action to the workflow to perform the address change
process

151. A Publishing company works with vendors to translate their content from English
to different languages. The project manager must send all translation quotes to their
manager for review and approval.
 If the quote is more than USD500, it must also be approved by the director
 If the quote is more that USD10000,it must also be approved by the vice president

How do you configure the case life cycle to support this behavior?

A. Configure a series of approval steps that are configured as single level approvals
B. Configure an approval step as a cascading approval with a reporting structure
that uses all levels
C. Configure an approval step as a cascading approval with a reporting structure
that uses custom approvals
D. Configure an approval steps as a cascading approval with an authority matrix

152. Which scenario is a use case for the wait step?

A. A payroll user cannot process a salary increase until the department manager
approves the increase
B. The customer needs to log in to their account before receiving a membership
discount on an online purchase
C. An agent needs to send a confirmation email to an insured customer after they
completes a form
D. The customer cannot complete an application for a checking account until a bank
representative receives their credit report

153. A Developer discovers that a calculated property value is returning an unexpected

result.

Which two features of the Tracer Tool allow you to diagnose the problem without
significantly affecting application performance? (Choose two)

A. Breakpoints
B. The watch function
C. The Event monitor
D. The clipboard tool