Fax Option Type M38 Machine Code:D3FH Field Service Manual Ver 1.0
Fax Option Type M38 Machine Code:D3FH Field Service Manual Ver 1.0
Machine Code:D3FH
Field Service Manual
Ver 1.0
Latest Release: -
Initial Release: April, 2019
Copyright (c) 2019 Ricoh Co.,Ltd.
Symbols, Abbreviations
Symbols, Abbreviations
Symbols:
Abbreviations:
Abbreviations such as (M1), (S1), or (TH1) after the names of some electrical components indicate that
those components are shown on a Point-to-Point diagram.
1
Bit Switches – 6 .................................................................................................................................... 60
NCU Parameters .................................................................................................................................. 61
NCU Parameters .............................................................................................................................. 61
Service RAM Addresses....................................................................................................................... 67
Service RAM Addresses ................................................................................................................... 67
5. Specifications .................................................................................................................................... 76
General Specifications.......................................................................................................................... 76
2
1.Replacement and Adjustment
Fax Board
The user information stored in the DRAM is shifted to eMMC on the controller board. There are no
additional procedures and special tools after replacing the fax board.
1. Remove the rear cover [A].
3
1.Replacement and Adjustment
4
1.Replacement and Adjustment
Speaker
1. Remove the speaker bracket. (Fax Board)
2. Remove the speaker [A].
5
2.Detailed Section Descriptions
Overview
Together with the controller board, the fax board controls all the fax communications and fax features.
The fax board also contains the NCU circuit.
Compared with conventional machines, FACE (Fax Application Control Engine) and the memory
storage (SAF) which had been on the FCU are shifted to the sGW controller board.
Modem (FAME2)
• V.34, V33, V17, V.29, V.27ter, V.21, and V.8
6
3.Troubleshooting
3. Troubleshooting
Error Codes
If an error code is displayed, retry communication. If the same problem occurs, try to fix the problem as
suggested below.
• Error codes appear in the error code display and on the service report.
Code Meaning Suggested Cause/Action
0-00 DIS/NSF not detected within 40 s of • Check the connection.
Start being pressed • The other party may be incompatible.
• Replace the fax board, or the controller board.
• Check for DIS/NSF with an oscilloscope.
• If the RX signal is weak, there may be a bad
connection.
0-01 DCN received unexpectedly • The other party is out of paper or has a paper
jam.
• The other party pressed the Stop button during
communication.
0-03 Incompatible modem at the other end The other party is incompatible.
0-04 CFR or FTT not received after • Check the connection.
modem training • Try changing the TX level and/or cable equalizer
settings.
• Replace the fax board, or the controller board.
• The other machine may be defective. Try
sending to another machine.
• If the RX signal is weak or defective, there may
be a bad connection.
Reference:
• TX level: NCU Parameter 01 (PSTN)
• Cable equalizer: G3 Switch 07 (PSTN)
• Dedicated TX parameters in Service Program
Mode
0-05 Modem training fails even G3 shifts • Check the connection.
down to 2400 bps. • Try adjusting the TX level and/or cable equalizer.
• Replace the fax board, or the controller board.
• Check for line problems.
Reference:
7
3.Troubleshooting
13
3.Troubleshooting
14
3.Troubleshooting
17
3.Troubleshooting
20
3.Troubleshooting
23
3.Troubleshooting
Error Code - 01
Error Code - 02
Error Code - 03
24
3.Troubleshooting
Error Code - 04
Error Code - 05
Error Code - 06
Error Code - 07
Error Code - 08
25
3.Troubleshooting
IFAX Troubleshooting
Use the following procedures to determine whether the machine or another part of the network is
causing the problem.
Communication Item Troubleshooting Procedures
Route
General LAN 1. Connection with the • Check that the LAN cable is connected to the
LAN machine.
• Check that the LEDs on the hub are lit.
2. LAN activity Check that other devices connected to the LAN can
communicate through the LAN.
Between IFAX and 1. Network settings on • Check the network settings on the PC.
PC the PC • Check with the network administrator for the IP
address. (Is the IP address registered in the
TCP/IP properties in the network setup
correct?)
2. Check that PC can Use the “ping” command on the PC to contact the
connect with the machine.
machine At the MS-DOS prompt, type ping then the IP
address of the machine, then press Enter.
3. LAN settings in the • Check the LAN parameters
machine • Check if there is an IP address conflict with
other PCs.
Use the “Network” function in the User Tools.
If there is an IP address conflict, inform the
administrator.
Between machine 1. LAN settings in the • Check the LAN parameters
and e-mail server machine • Check if there is an IP address conflict with
other PCs.
Use the “Network” function in the User Tools.
If there is an IP address conflict, inform the
administrator.
2. E-mail account on • Make sure that the machine can log into the e-
the server mail server.
• Check that the account and password stored in
the server are the same as in the machine.
Ask the administrator to check.
3. E-mail server Make sure that the client devices which have an
account in the server can send/receive e-mail.
26
3.Troubleshooting
27
4.Service Tables
4. Service Tables
Cautions
• Never turn off the main power switch when the power LED is lit or flashing. To avoid damaging
the hard disk or memory, press the operation power switch to switch the power off, wait for the
power LED to go off, and then switch the main power switch off.
• The main power LED lights or flashes while the platen cover or SPDF is open, while the main
machine is communicating with a facsimile or the network server, or while the machine is
accessing the hard disk or memory for reading or writing data.
28
4.Service Tables
SP2-XXX (RAM)
29
4.Service Tables
001 Select Line Select the line type setting for the G3-1 line. If the machine is
installed on a PABX line, select “PABX”, “PABX (GND)” or “PABX
(FLASH)”.
002 PSTN Access Enter the PSTN access number for the
Number G3-1 line.
201 FAX SW
001 – 00 – 1F
032
301 Fax:FlairAPI Setting
001 -
5 Mode Function
No.
101 Initialize SRAM (except Secure)
001 Initializes the bit switches and user parameters, user data in the SRAM, files in the
SAF memory, and clock.
102 Erase All Files
001 Erases all files stored in the SAF memory.
103 Reset Bit Switches (except Secure)
001 Resets the bit switches and user parameters.
104 Factory Setting
001 Resets the bit switches and user parameters, user data in the SRAM and files in the
SAF memory.
105 Reset All Bit Switches
001 Resets all the current bit switch settings.
106 Reset Security Bit Switches
001 Resets only the security bit switches. If you select automatic output/display for the
user parameter switches, the security settings are initialized.
SP6-XXX (Reports)
30
4.Service Tables
001 - Touch the “ON” button to print the system parameter list.
102 Service Monitor Report
001 - Touch the “ON” button to print the service monitor report.
103 G3 Protocol Dump List
002 G3-1 (All Prints the protocol dump list of all communications for the G3-1
Communications) line.
003 G3-1 Prints the protocol dump list of the last communication for the G3-
(1 Communication) 1 line.
105 All Files print out
001 - Prints out all the user files in the SAF memory, including
confidential messages.
SP7-XXX (Tests)
32
4.Service Tables
Bit Switches – 1
• Do not adjust a bit switch or use a setting that is described as "Not used", as this may cause
the machine to malfunction or to operate in a manner that is not accepted by local regulations.
Such bits are for use only in other areas, such as Japan.
Default settings for bit switches are not listed in this manual. Refer to the System Parameter List printed
by the machine.
System Switches
System Switch 01 - Not used (Do not change the factory settings.)
System Switch 03 - Not used (Do not change the factory settings.)
33
4.Service Tables
System Switch 04 - Not used (Do not change the factory settings.)
System Switch 05 - Not used (Do not change the factory settings.)
System Switch 06 - Not used (Do not change the factory settings.)
System Switch 07 - Not used (Do not change the factory settings.)
System Switch 08 - Not used (Do not change the factory settings.)
34
4.Service Tables
No Function Comments
0- Not used Do not change these settings.
3
4 Dialing on the ten-key 0: Prevents dialing from the ten-key pad while the external
pad when the external telephone is off-hook. Use this setting when the external telephone
telephone is off-hook is not by the machine, or if a wireless telephone is connected as an
0: Disabled 1: Enabled external telephone.
1: The user can dial on the machine's ten-key pad when the
handset is off-hook.
5 On hook dial 0: On hook dial is disabled.
0: Disabled 1: Enabled
6- Not used Do not change these settings
7
System Switch 0B - Not used (Do not change the factory settings.)
System Switch 0C - Not used (Do not change the factory settings.)
System Switch 0D - Not used (Do not change the factory settings.)
35
4.Service Tables
36
4.Service Tables
2
3 TTI used for broadcasting 1: The TTI (TTI_1 or TTI_2) which is selected for all
0: The TTIs selected for each destinations during broadcasting.
Quick/Speed dial are used
1: The same TTI is used for all
destinations
4- Not used Do not change these settings.
7
37
4.Service Tables
38
4.Service Tables
39
4.Service Tables
Bit Switches – 2
• Do not adjust a bit switch or use a setting that is described as "Not used", as this may cause
the machine to malfunction or to operate in a manner that is not accepted by local regulations.
Such bits are for use only in other areas, such as Japan.
Default settings for bit switches are not listed in this manual. Refer to the System Parameter List printed
by the machine.
I-Fax Switches
No Function Comments
0 Subject for Delivery TX/Memory Transfer
This setting determines whether the CSI registered on this machine or the CSI of the originator
is used in the subject lines of transferred documents.
0: Puts the CSI of the originator in the Subject line. Only CSI can be received for use in the
subject line.
1: Puts the CSI registered on this machine in the Subject line.
When this switch is used to transfer and deliver mail to a PC, the information in the Subject line
that indicates where the transmission originated can be used to determine automatically the
destination folder for each e-mail.
1-7 Not Used
41
4.Service Tables
No Function Comments
0- Not used Do not change the settings
3
4- Restrict TX This setting determines the number of retries when connection and
7 Retries transmission fails due to errors.
01-F (1-15 Hex)
Printer Switches
• This helps the user to identify pages that have been split
because the size of the paper is smaller than the size of
the document received. (When A5 is used to print an A4
size document, for example.)
1 Repetition of data when 1: Default. 10 mm of the trailing edge of the previous page are
the received page is repeated at the top of the next page.
longer than the printer 0: The next page continues from where the previous page stopped
paper without any repeated text.
0: Off
1: On
2- Not used Do not change the settings.
7
42
4.Service Tables
No Function Comments
0- Not used Do not change the
2 settings.
3- Selection of paper size capacity at reception and paper size
4 capacity when fixed
00:Setting prohibited
01:A3
10:B4
11:A4
5- Not used Do not change the
6 settings.
7 Selection of function for fixing paper size capacity at reception
0:Off
1:On (fixed)
43
4.Service Tables
0 Maximum reducible length when length reduction is enabled with switch 03-0 above.
to [Maximum reducible length] = [Paper length] + (N x 5mm)
4 "N" is the decimal value of the binary setting of bits 0 to 4.
Bit 4 Bit 3 Bit 2 Bit 1 Bit 0 Setting
0 0 0 0 0 0 mm
0 0 0 0 1 5 mm
0 0 1 0 0 20 mm
1 1 1 1 1 155 mm
For A5 sideways and B5 sideways paper
[Maximum reducible length] = [Paper length] + 0.75 x (N x 5mm)
5 Length of the duplicated image on the next page, when page separation has taken place.
6 Bit 6 Bit 5 Setting
0 0 4 mm
0 1 10 mm
1 0 15 mm
1 1 Not used
7 Not used. Do not change the setting.
44
4.Service Tables
45
4.Service Tables
46
4.Service Tables
Bit Switches – 3
• Do not adjust a bit switch or use a setting that is described as "Not used", as this may cause
the machine to malfunction or to operate in a manner that is not accepted by local regulations.
Such bits are for use only in other areas, such as Japan.
Default settings for bit switches are not listed in this manual. Refer to the System Parameter List printed
by the machine.
Communication Switches
47
4.Service Tables
0 0 No limit
0 1 B4 (364
mm)
1 0 A4 (297
mm)
1 1 Not used
48
4.Service Tables
49
4.Service Tables
50
4.Service Tables
0 1 inch
1 0 mm and inch
1 1 Not used
51
4.Service Tables
Bit Switches – 4
• Do not adjust a bit switch or use a setting that is described as "Not used", as this may cause
the machine to malfunction or to operate in a manner that is not accepted by local regulations.
Such bits are for use only in other areas, such as Japan.
Default settings for bit switches are not listed in this manual. Refer to the System Parameter List printed
by the machine.
G3 Switches
2 Monitor speaker during memory 1: The monitor speaker is enabled during memory
transmission transmission.
0: Disabled 1: Enabled
3- Not used Do not change the settings.
5
6 Dedicated G3 line mode Set this bit to 1 when you wish to dedicate a line for G3.
selection
0: Off 1: On (Dedicated)
7 Not used Do not change this setting.
52
4.Service Tables
6 Forbid Do not change this setting (Default: 0: Off), unless communication problem
CED/ANsam is caused by a CED or ANSam transmission.
output
0: Off
1: On (Forbid
output)
7 Not used Do not change this setting.
53
4.Service Tables
0 1 1 0 14.4
0 1 1 1 16.8
1 0 0 0 19.2
1 0 0 1 21.6
1 0 1 0 24.0
1 0 1 1 26.4
1 1 0 0 28.8
1 1 0 1 31.2
1 1 1 0 33.6
Other settings - Not used
4- Initial modem type for 9.6 k or 7.2 These bits set the initial modem type for 9.6 and 7.2 kbps, if
5 kbps. the initial modem rate is set at these speeds.
Bit 5 Bit Setting
4
0 0 V.29
0 1 V.17
1 0 V.34
1 1 Not used
6- Not used Do not change the settings.
7
54
4.Service Tables
55
4.Service Tables
56
4.Service Tables
0 1 400
1 0 800
1 1 Not used
2 Select cancellation of This switch setting determines if high-speed receiving ends if the
high-speed RX if carrier carrier signal is lost when receiving during non-ECM mode
signal lost while receiving
0: Off
1: On
3 Not used Do not change the settings
4 Maximum allowable This bit set the maximum interval between EOL (end-of-line) signals
frame interval during and the maximum interval between ECM frames from the other
image data reception. end.
0: 5 s 1: 13 s Try using a longer setting if error code 0-21 is frequent.
5 Not used Do not change the settings.
6 Reconstruction time for When the sending terminal is controlled by a computer, there may
the first line in receive be a delay in receiving page data after the local machine accepts
mode set-up data and sends CFR. This is outside the T.30
0: 6 s 1: 12 s recommendation. But, if this delay occurs, set this bit to 1 to give
the sending machine more time to send data.
Refer to error code 0-20.
ITU-T T.30 recommendation: The first line should come within 5 s of
CFR.
7 Not used Do not change the settings.
57
4.Service Tables
58
4.Service Tables
Bit Switches – 5
Not used. Do not change this bit switches.
59
4.Service Tables
Bit Switches – 6
Not used. Do not change this bit switches.
60
4.Service Tables
NCU Parameters
NCU Parameters
The following tables give the RAM addresses and the parameter calculation units that the machine
uses for ringing signal detection and automatic dialing. The factory settings for each country are also
given. Most of these must be changed by RAM read/write (SP2-102), but some can be changed using
NCU Parameter programming (SP2-103); if SP2-103 can be used, this will be indicated in the Remarks
column. The RAM is programmed in hex code unless (BCD) is included in the Unit column.
61
4.Service Tables
62
4.Service Tables
Default Values
00 : FRANCE 12 : ASIA
01 : GERMANY 13 : JAPAN
02 : UK 14 : HONGKONG
03 : ITALY 15 : S.AFRICA
04 : AUSTRIA 16 : AUSTRALIA
05 : BELGIUM 17 : NEW ZEALAND
06 : DENMARK 18 : SINGAPORE
07 : FINLAND 19 : MALAYSIA
08 : IRELAND 1A : CHINA
09 : NORWAY 1B : FORMOSA
0A : SWEDEN 1C : KOREA
0B : SWITZERLAND 1D : BRAZIL
0C : PORTUGAL 20 : TURKEY
0D : NETHERLAND 21 : GREECE
0E : SPAIN 22 : HUNGARY
0F : ISRAEL 23 : CZECH
11 : USA 24 : POLAND
63
4.Service Tables
64
4.Service Tables
65
4.Service Tables
66
4.Service Tables
• Do not change the settings that are marked as “Not used” or “Read only.”
Address Descriptions Byte Type Default
7eb50000H Machine code 1 HEX 01
7eb50001H ROM version (Read only) 1 BCD
7eb50002H Year of the ROM update 1 BCD
7eb50003H Month of the ROM update 1 BCD
7eb50004H Day of the ROM update 1 BCD
7eb50005H Machine code (check ram2) 1 HEX 01
7eb50006H Machine’s serial number (16 digits - ASCII) 16 ASC 00
7eb50016H Language code 1 HEX
1: UK English, 2: US English, 3: French, 4: German,
5: Spanish, 6: Italian, 7: Dutch, 8: Swedish, 9:
Norwegian, 10: Danish, 11: Finnish, 12: Czech, 13:
Hungarian, 14: Polish, 15: Portuguese, 16: Russian,
17: Traditional Chinese, 18: Simplified Chinese, 19:
Korean
7eb50018H Total program checksum (low) 2 HEX
7eb50020H System bit switch 00 1
7eb50021H System bit switch 01 1
7eb50022H System bit switch 02 1
7eb50023H System bit switch 03 1
7eb50024H System bit switch 04 1
7eb50025H System bit switch 05 1
7eb50026H System bit switch 06 1
7eb50027H System bit switch 07 1
7eb50028H System bit switch 08 1
7eb50029H System bit switch 09 1
7eb5002aH System bit switch 0a 1
7eb5002bH System bit switch 0b 1
7eb5002cH System bit switch 0c 1
7eb5002dH System bit switch 0d 1
7eb5002eH System bit switch 0e 1
7eb5002fH System bit switch 0f 1
7eb50030H System bit switch 10 1
67
4.Service Tables
68
4.Service Tables
69
4.Service Tables
70
4.Service Tables
71
4.Service Tables
72
4.Service Tables
73
4.Service Tables
74
4.Service Tables
75
5.Specifications
5. Specifications
General Specifications
Type Desktop type transceiver
Circuit PSTN
Compatibility ITU-T (CCITT) G3
Resolution: 8 × 3.85 lines/mm, 200 × 100 dpi (Standard character)
8 × 7.7 lines/mm, 200 × 200 dpi(Detail character)
Data Compression MH, MR, MMR
Maximum scanning size 297 × 1,200 mm (11.7 × 47.3 inches)
Modem Speed 33.6K-2400bps with Auto shift down
Transmission Speed G3: Approx.3 seconds (ITUT #1 chart TTI off, MFT off)
Page Memory Size 9.7MB
SAF Memory Size 4MB
Memory Backup N/A
Quick dial/ Speed dial 400 numbers
Group Dial 100 groups
Internet Fax N/A
LAN Fax Option
IP Fax N/A
76