Appendix A

Mapping Course Content to

CompTIA Certification
1

Achieving CompTIA Network+ certification requires candidates to pass Exam

N10-008. This table describes where the exam objectives for Exam N10-008 are
covered in this course.

1.0 Networking Fundamentals

1.1 Compare and contrast the Open Systems
Interconnection (OSI) model layers and
encapsulation concepts. Covered in
OSI Model Lesson 1, Topic A
Layer 1 – Physical Lesson 1, Topic A
Layer 2 – Data link Lesson 1, Topic A
Layer 3 – Network Lesson 1, Topic A
Layer 4 – Transport Lesson 1, Topic A
Layer 5 – Session Lesson 1, Topic A
Layer 6 – Presentation Lesson 1, Topic A
Layer 7 – Application Lesson 1, Topic A
Data encapsulation and decapsulation within Lesson 1, Topic A
the OSI model context Lesson 3, Topic B
Lesson 5, Topic A
Lesson 9, Topic A
Ethernet header Lesson 3, Topic B
Internet Protocol (IP) header Lesson 5, Topic A
Transmission Control Protocol (TCP)/User Datagram Lesson 9, Topic A
Protocol (UDP) headers
TCP flags Lesson 9, Topic A
Payload Lesson 1, Topic A
Maximum transmission unit (MTU) Lesson 3, Topic B

1.2 Explain the characteristics of network

topologies and network types. Covered in
Mesh Lesson 8, Topic A
Star/hub-and-spoke Lesson 8, Topic A
Bus Lesson 8, Topic A
Ring Lesson 8, Topic A
Hybrid Lesson 8, Topic A
Network types and characteristics Lesson 8, Topic A
Lesson 20, Topic B
Lesson 20, Topic C
 A-2 | Appendix A

1.2 Explain the characteristics of network

topologies and network types. Covered in
Peer-to-peer Lesson 8, Topic A
Client-server Lesson 8, Topic A
Local area network (LAN) Lesson 8, Topic A
Metropolitan area network (MAN) Lesson 8, Topic A
Wide area network (WAN) Lesson 8, Topic A
Wireless local area network (WLAN) Lesson 8, Topic A
Personal area network (PAN) Lesson 8, Topic A
Campus area network (CAN) Lesson 8, Topic A
Storage area network (SAN) Lesson 20, Topic B
Software-defined wide area network (SDWAN) Lesson 20, Topic C
Multiprotocol label switching (MPLS) Lesson 20, Topic C
Multipoint generic routing encapsulation (mGRE) Lesson 20, Topic C
Service-related entry point Lesson 16, Topic A
Demarcation point Lesson 16, Topic A
Smartjack Lesson 16, Topic A
Virtual network concepts Lesson 20, Topic B
vSwitch Lesson 20, Topic B
Virtual network interface card (vNIC) Lesson 20, Topic B
Network function virtualization (NFV) Lesson 20, Topic B
Hypervisor Lesson 20, Topic B
Provider links Lesson 16, Topic A
Satellite Lesson 16, Topic A
Digital subscriber line (DSL) Lesson 16, Topic A
Cable Lesson 16, Topic A
Leased line Lesson 16, Topic A
Metro-optical Lesson 16, Topic A

1.3 Summarize the types of cables and connectors

and explain which is the appropriate type
for a solution. Covered in
Copper Lesson 2, Topic B
Twisted pair Lesson 2, Topic B
Cat 5 Lesson 2, Topic B
Cat 5e Lesson 2, Topic B
Cat 6 Lesson 2, Topic B
Cat 6a Lesson 2, Topic B
Cat 7 Lesson 2, Topic B
Cat 8 Lesson 2, Topic B
Coaxial/RG-6 Lesson 2, Topic B
Twinaxial Lesson 2, Topic B

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 Appendix A | A-3

1.3 Summarize the types of cables and connectors

and explain which is the appropriate type
for a solution. Covered in
Termination standards Lesson 2, Topic B
TIA/EIA-568A Lesson 2, Topic B
TIA/EIA-568B Lesson 2, Topic B
Fiber Lesson 2, Topic C
Single-mode Lesson 2, Topic C
Multimode Lesson 2, Topic C
Connector types Lesson 2, Topic B
Lesson 2, Topic C
Lesson 2, Topic D
Local connector (LC), straight tip (ST), subscriber connector Lesson 2, Topic C
(SC), mechanical transfer (MT), registered jack (RJ)
Angled physical contact (APC) Lesson 2, Topic C
Ultra-physical contact (UPC) Lesson 2, Topic C
RJ11 Lesson 2, Topic B
RJ45 Lesson 2, Topic B
F-type connector Lesson 2, Topic B
Transceivers/media converters Lesson 2, Topic D
Transceiver type Lesson 2, Topic D
Small form-factor pluggable (SFP) Lesson 2, Topic D
Enhanced form-factor pluggable (SFP+) Lesson 2, Topic D
Quad small form-factor pluggable (QSFP) Lesson 2, Topic D
Enhanced quad small form-factor pluggable (QSFP+) Lesson 2, Topic D
Cable management Lesson 2, Topic D
Patch panel/patch bay Lesson 2, Topic D
Fiber distribution panel Lesson 2, Topic D
Punchdown block Lesson 2, Topic D
66 Lesson 2, Topic D
110 Lesson 2, Topic D
Krone Lesson 2, Topic D
Bix Lesson 2, Topic D
Ethernet standards Lesson 2, Topic A
Lesson 2, Topic C
Lesson 2, Topic D
Copper Lesson 2, Topic A
10BASE-T Lesson 2, Topic A
100BASE-TX Lesson 2, Topic A
1000BASE-T Lesson 2, Topic A
10GBASE-T Lesson 2, Topic A
40GBASE-T Lesson 2, Topic A

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 A-4 | Appendix A

1.3 Summarize the types of cables and connectors

and explain which is the appropriate type
for a solution. Covered in
Fiber Lesson 2, Topic C
Lesson 2, Topic D
100BASE-FX Lesson 2, Topic C
100BASE-SX Lesson 2, Topic C
1000BASE-SX Lesson 2, Topic C
1000BASE-LX Lesson 2, Topic C
10GBASE-SR Lesson 2, Topic C
10GBASE-LR Lesson 2, Topic C
Coarse wavelength division multiplexing (CWDM) Lesson 2, Topic D
Dense wavelength division multiplexing (DWDM) Lesson 2, Topic D
Bidirectional wavelength division multiplexing (WDM) Lesson 2, Topic D

1.4 Given a scenario, configure a subnet and

use appropriate IP addressing schemes. Covered in
Public vs. private Lesson 5, Topic C
Lesson 14, Topic A
RFC1918 Lesson 5, Topic C
Network address translation (NAT) Lesson 14, Topic A
Port address translation (PAT) Lesson 14, Topic A
IPv4 vs. IPv6 Lesson 5, Topic B
Lesson 5, Topic C
Lesson 6, Topic C
Automatic Private IP Addressing (APIPA) Lesson 5, Topic C
Extended unique identifier (EUI-64) Lesson 6, Topic C
Multicast Lesson 5, Topic B
Unicast Lesson 5, Topic B
Anycast Lesson 5, Topic B
Broadcast Lesson 5, Topic B
Link local Lesson 6, Topic C
Loopback Lesson 5, Topic C
Default gateway Lesson 5, Topic B
IPv4 subnetting Lesson 5, Topic C
Lesson 7, Topic B
Classless (variable-length subnet mask) Lesson 7, Topic B
Classful Lesson 5, Topic C
A Lesson 5, Topic C
B Lesson 5, Topic C
C Lesson 5, Topic C
D Lesson 5, Topic C
E Lesson 5, Topic C

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 Appendix A | A-5

1.4 Given a scenario, configure a subnet and

use appropriate IP addressing schemes. Covered in
Classless Inter-Domain Routing (CIDR) notation Lesson 7, Topic B
IPv6 concepts Lesson 6, Topic C
Tunneling Lesson 6, Topic C
Dual stack Lesson 6, Topic C
Shorthand notation Lesson 6, Topic C
Router advertisement Lesson 6, Topic C
Stateless address autoconfiguration (SLAAC) Lesson 6, Topic C
Virtual IP (VIP) Lesson 18, Topic B
Subinterfaces Lesson 7, Topic C

1.5 Explain common ports and

protocols, their application,
and encrypted alternatives.
Protocols Port(s) Covered in
File Transfer Protocol (FTP) 20/21 Lesson 11, Topic A
Secure Shell (SSH) 22 Lesson 12, Topic A
Secure File Transfer Protocol (SFTP) 22 Lesson 11, Topic A
Telnet 23 Lesson 12, Topic A
Simple Mail Transfer Protocol (SMTP) 25 Lesson 11, Topic B
Domain Name System (DNS) 53 Lesson 10, Topic B
Dynamic Host Configuration Protocol 67/68 Lesson 10, Topic A
(DHCP)
Trivial File Transfer Protocol (TFTP) 69 Lesson 11, Topic A
Hypertext Transfer Protocol (HTTP) 80 Lesson 11, Topic A
Post Office Protocol v3 (POP3) 110 Lesson 11, Topic B
Network Time Protocol (NTP) 123 Lesson 12, Topic A
Internet Message Access Protocol (IMAP) 143 Lesson 11, Topic B
Simple Network Management Protocol 161/162 Lesson 12, Topic B
(SNMP)
Lightweight Directory Access Protocol 389 Lesson 13, Topic B
(LDAP)
Hypertext Transfer Protocol Secure (HTTPS) 443 Lesson 11, Topic A
[Secure Sockets Layer (SSL)]
HTTPS [Transport Layer Security (TLS)] 443 Lesson 11, Topic A
Server Message Block (SMB) 445 Lesson 11, Topic A
Syslog 514 Lesson 12, Topic B
SMTP TLS 587 Lesson 11, Topic B
Lightweight Directory Access Protocol (over 636 Lesson 13, Topic B
SSL) (LDAPS)
IMAP over SSL 993 Lesson 11, Topic B
POP3 over SSL 995 Lesson 11, Topic B

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 A-6 | Appendix A

1.5 Explain common ports and

protocols, their application,
and encrypted alternatives.
Protocols Port(s) Covered in
Structured Query Language (SQL) Server 1433 Lesson 11, Topic A
SQLnet 1521 Lesson 11, Topic A
MySQL 3306 Lesson 11, Topic A
Remote Desktop Protocol (RDP) 3389 Lesson 12, Topic A
Session Initiation Protocol (SIP) 5060/5061 Lesson 11, Topic B
IP protocol types Lesson 6, Topic A
Lesson 9, Topic A
Lesson 16, Topic B
Internet Control Message Protocol (ICMP) Lesson 6, Topic A
TCP Lesson 9, Topic A
UDP Lesson 9, Topic A
Generic Routing Encapsulation (GRE) Lesson 16, Topic B
Internet Protocol Security (IPSec) Lesson 16, Topic B
Authentication Header (AH)/Encapsulating Lesson 16, Topic B
Security Payload (ESP)
Connectionless vs. connection-oriented Lesson 9, Topic A

1.6 Explain the use and purpose of

network services. Covered in
DHCP Lesson 10, Topic A
Scope Lesson 10, Topic A
Exclusion ranges Lesson 10, Topic A
Reservation Lesson 10, Topic A
Dynamic assignment Lesson 10, Topic A
Static assignment Lesson 10, Topic A
Lease time Lesson 10, Topic A
Scope options Lesson 10, Topic A
Available leases Lesson 10, Topic A
DHCP relay Lesson 10, Topic A
IP helper/UDP forwarding Lesson 10, Topic A
DNS Lesson 10, Topic B
Lesson 10, Topic C
Record types Lesson 10, Topic B
Address (A vs. AAAA) Lesson 10, Topic B
Canonical name (CNAME) Lesson 10, Topic B
Mail exchange (MX) Lesson 10, Topic B
Start of authority (SOA) Lesson 10, Topic B
Pointer (PTR) Lesson 10, Topic B
Text (TXT) Lesson 10, Topic B
Service (SRV) Lesson 10, Topic B
Name server (NS) Lesson 10, Topic B

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 Appendix A | A-7

1.6 Explain the use and purpose of

network services. Covered in
Global hierarchy Lesson 10, Topic B
Root DNS servers Lesson 10, Topic B
Internal vs. external Lesson 10, Topic C
Zone transfers Lesson 10, Topic C
Authoritative name servers Lesson 10, Topic B
Time to live (TTL) Lesson 10, Topic C
DNS caching Lesson 10, Topic C
Reverse DNS/reverse lookup/forward lookup Lesson 10, Topic B
Recursive lookup/iterative lookup Lesson 10, Topic B
NTP Lesson 12, Topic A
Stratum Lesson 12, Topic A
Clients Lesson 12, Topic A
Servers Lesson 12, Topic A

1.7 Explain basic corporate and datacenter network

architecture. Covered in
Three-tiered Lesson 8, Topic B
Core Lesson 8, Topic B
Distribution/aggregation layer Lesson 8, Topic B
Access/edge Lesson 8, Topic B
Software-defined networking Lesson 20, Topic C
Application layer Lesson 20, Topic C
Control layer Lesson 20, Topic C
Infrastructure layer Lesson 20, Topic C
Management plane Lesson 20, Topic C
Spine and leaf Lesson 20, Topic C
Software-defined network Lesson 20, Topic C
Top-of-rack switching Lesson 20, Topic C
Backbone Lesson 20, Topic C
Traffic flows Lesson 20, Topic C
North-South Lesson 20, Topic C
East-West Lesson 20, Topic C
Branch office vs. on-premises datacenter vs. colocation Lesson 20, Topic C
Storage area networks Lesson 20, Topic B
Connection types Lesson 20, Topic B
Fibre Channel over Ethernet (FCoE) Lesson 20, Topic B
Fibre Channel Lesson 20, Topic B
Internet Small Computer Systems Interface (iSCSI) Lesson 20, Topic B

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 A-8 | Appendix A

1.8 Summarize cloud concepts and

connectivity options. Covered in
Deployment models Lesson 20, Topic A
Public Lesson 20, Topic A
Private Lesson 20, Topic A
Hybrid Lesson 20, Topic A
Community Lesson 20, Topic A
Service models Lesson 20, Topic A
Software as a service (SaaS) Lesson 20, Topic A
Infrastructure as a service (IaaS) Lesson 20, Topic A
Platform as a service (PaaS) Lesson 20, Topic A
Desktop as a service (DaaS) Lesson 20, Topic A
Infrastructure as code Lesson 20, Topic A
Automation/orchestration Lesson 20, Topic A
Connectivity options Lesson 20, Topic A
Virtual private network (VPN) Lesson 20, Topic A
Private-direct connection to cloud provider Lesson 20, Topic A
Multitenancy Lesson 20, Topic A
Elasticity Lesson 20, Topic A
Scalability Lesson 20, Topic A
Security implications Lesson 20, Topic A

2.0 Network Implementations

2.1 Compare and contrast various devices, their
features, and their appropriate placement
on the network. Covered in
Networking devices Lesson 3, Topic A
Lesson 7, Topic C
Lesson 11, Topic B
Lesson 14, Topic A
Lesson 15, Topic B
Lesson 16, Topic A
Lesson 16, Topic B
Lesson 18, Topic B
Layer 2 switch Lesson 3, Topic A
Layer 3 capable switch Lesson 7, Topic C
Router Lesson 7, Topic C
Hub Lesson 3, Topic A
Access point Lesson 15, Topic B
Bridge Lesson 3, Topic A
Wireless LAN controller Lesson 15, Topic B
Load balancer Lesson 18, Topic B
Proxy server Lesson 14, Topic A
Cable modem Lesson 16, Topic A
DSL modem Lesson 16, Topic A

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 Appendix A | A-9

2.1 Compare and contrast various devices, their

features, and their appropriate placement
on the network. Covered in
Repeater Lesson 3, Topic A
Voice gateway Lesson 11, Topic B
Media converter Lesson 3, Topic A
Intrusion prevention system (IPS)/intrusion detection Lesson 14, Topic A
system (IDS) device
Firewall Lesson 14, Topic A
VPN headend Lesson 16, Topic B
Networked devices Lesson 11, Topic A
Lesson 18, Topic B
Lesson 17, Topic C
Voice over Internet Protocol (VoIP) phone Lesson 11, Topic B
Printer Lesson 11, Topic A
Physical access control devices Lesson 17, Topic C
Cameras Lesson 17, Topic C
Heating, ventilation, and air conditioning (HVAC) sensors Lesson 17, Topic C
Internet of Things (IoT) Lesson 17, Topic C
Refrigerators Lesson 17, Topic C
Smart speakers Lesson 17, Topic C
Smart thermostats Lesson 17, Topic C
Smart doorbells Lesson 17, Topic C
Industrial control systems/supervisory control and Lesson 17, Topic C
data acquisition (SCADA)

2.2 Compare and contrast routing technologies

and bandwidth management concepts. Covered in
Routing Lesson 7, Topic A
Lesson 7, Topic B
Dynamic routing Lesson 7, Topic B
Protocols [Routing Internet Protocol (RIP), Open Shortest Lesson 7, Topic B
Path First (OSPF), Enhanced Interior
Gateway Routing Protocol (EIGRP), Border
Gateway Protocol (BGP)]
Link state vs. distance vector vs. hybrid Lesson 7, Topic B
Static routing Lesson 7, Topic A
Default route Lesson 7, Topic A
Administrative distance Lesson 7, Topic B
Exterior vs. interior Lesson 7, Topic B
Time to live Lesson 7, Topic A
Bandwidth management Lesson 12, Topic C
Traffic shaping Lesson 12, Topic C
Quality of service (QoS) Lesson 12, Topic C

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 A-10 | Appendix A

2.3 Given a scenario, configure and deploy common

Ethernet switching features. Covered in
Data virtual local area network (VLAN) Lesson 8, Topic C
Voice VLAN Lesson 8, Topic C
Port configurations Lesson 3, Topic C
Port tagging/802.1Q Lesson 3, Topic C
Port aggregation Lesson 3, Topic C
Link Aggregation Control Protocol (LACP) Lesson 3, Topic C
Duplex Lesson 3, Topic C
Speed Lesson 3, Topic C
Flow control Lesson 3, Topic C
Port mirroring Lesson 3, Topic C
Port security Lesson 3, Topic C
Jumbo frames Lesson 3, Topic C
Auto-medium-dependent interface crossover (MDI-X) Lesson 3, Topic C
Media access control (MAC) address tables Lesson 3, Topic C
Power over Ethernet (PoE)/Power over Lesson 3, Topic C
Ethernet plus (PoE+)
Spanning Tree Protocol Lesson 8, Topic B
Carrier-sense multiple access with collision Lesson 2, Topic A
detection (CSMA/CD)
Address Resolution Protocol (ARP) Lesson 5, Topic B
Neighbor Discovery Protocol Lesson 6, Topic C

2.4 Given a scenario, install and configure

the appropriate wireless standards and
technologies. Covered in
802.11 standards Lesson 15, Topic A
a Lesson 15, Topic A
b Lesson 15, Topic A
g Lesson 15, Topic A
n (WiFi 4) Lesson 15, Topic A
ac (WiFi 5) Lesson 15, Topic A
ax (WiFi 6) Lesson 15, Topic A
Frequencies and range Lesson 15, Topic A
2.4GHz Lesson 15, Topic A
5GHz Lesson 15, Topic A
Channels Lesson 15, Topic A
Regulatory impacts Lesson 15, Topic A
Channel bonding Lesson 15, Topic A
Service set identifier (SSID) Lesson 15, Topic B
Basic service set Lesson 15, Topic B
Extended service set Lesson 15, Topic B

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 Appendix A | A-11

2.4 Given a scenario, install and configure

the appropriate wireless standards and
technologies. Covered in
Independent basic service set (Ad-hoc) Lesson 15, Topic B
Roaming Lesson 15, Topic B
Antenna types Lesson 15, Topic C
Omni Lesson 15, Topic C
Directional Lesson 15, Topic C
Encryption standards Lesson 15, Topic D
WiFi Protected Access (WPA)/WPA2 Personal [Advanced Lesson 15, Topic D
Encryption Standard (AES)/Temporal Key Integrity
Protocol (TKIP)]
WPA/WPA2 Enterprise (AES/TKIP) Lesson 15, Topic D
Cellular technologies Lesson 15, Topic A
Code-division multiple access (CDMA) Lesson 15, Topic A
Global System for Mobile Communications (GSM) Lesson 15, Topic A
Long-Term Evolution (LTE) Lesson 15, Topic A
3G, 4G, 5G Lesson 15, Topic A
Multiple input, multiple output (MIMO) and Lesson 15, Topic A
multi-user MIMO (MU-MIMO)

3.0 Network Operations

3.1 Given a scenario, use the appropriate
statistics and sensors to ensure network
availability. Covered in
Performance metrics/sensors Lesson 12, Topic B
Device/chassis Lesson 12, Topic B
Temperature Lesson 12, Topic B
Central processing unit (CPU) usage Lesson 12, Topic B
Memory Lesson 12, Topic B
Network metrics Lesson 12, Topic B
Bandwidth Lesson 12, Topic B
Latency Lesson 12, Topic B
Jitter Lesson 12, Topic B
SNMP Lesson 12, Topic B
Traps Lesson 12, Topic B
Object identifiers (OIDs) Lesson 12, Topic B
Management information bases (MIBs) Lesson 12, Topic B
Network device logs Lesson 12, Topic B
Log reviews Lesson 12, Topic B
Traffic logs Lesson 12, Topic B
Audit logs Lesson 12, Topic B
Syslog Lesson 12, Topic B
Logging levels/severity levels Lesson 12, Topic B

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 A-12 | Appendix A

3.1 Given a scenario, use the appropriate

statistics and sensors to ensure network
availability. Covered in
Interface statistics/status Lesson 12, Topic C
Link state (up/down) Lesson 12, Topic C
Speed/duplex Lesson 12, Topic C
Send/receive traffic Lesson 12, Topic C
Cyclic redundancy checks (CRCs) Lesson 12, Topic C
Protocol packet and byte counts Lesson 12, Topic C
Interface errors or alerts Lesson 12, Topic C
CRC errors Lesson 12, Topic C
Giants Lesson 12, Topic C
Runts Lesson 12, Topic C
Encapsulation errors Lesson 12, Topic C
Environmental factors and sensors Lesson 12, Topic B
Temperature Lesson 12, Topic B
Humidity Lesson 12, Topic B
Electrical Lesson 12, Topic B
Flooding Lesson 12, Topic B
Baselines Lesson 12, Topic B
NetFlow data Lesson 12, Topic C
Uptime/downtime Lesson 12, Topic C

3.2 Explain the purpose of organizational

documents and policies. Covered in
Plans and procedures Lesson 17, Topic A
Change management Lesson 17, Topic A
Incident response plan Lesson 17, Topic A
Disaster recovery plan Lesson 17, Topic A
Business continuity plan Lesson 17, Topic A
System life cycle Lesson 17, Topic A
Standard operating procedures Lesson 17, Topic A
Hardening and security policies Lesson 17, Topic A
Password policy Lesson 17, Topic A
Acceptable use policy Lesson 17, Topic A
Bring your own device (BYOD) policy Lesson 17, Topic A
Remote access policy Lesson 17, Topic A
Onboarding and offboarding policy Lesson 17, Topic A
Security policy Lesson 17, Topic A
Data loss prevention Lesson 17, Topic A

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 Appendix A | A-13

3.2 Explain the purpose of organizational

documents and policies. Covered in
Common documentation Lesson 17, Topic A
Physical network diagram Lesson 17, Topic A
Floor plan Lesson 17, Topic A
Rack diagram Lesson 17, Topic A
Intermediate distribution frame (IDF)/main Lesson 17, Topic A
distribution frame (MDF) documentation
Logical network diagram Lesson 17, Topic A
Wiring diagram Lesson 17, Topic A
Site survey report Lesson 17, Topic A
Audit and assessment report Lesson 17, Topic A
Baseline configurations Lesson 17, Topic A
Common agreements Lesson 17, Topic A
Non-disclosure agreement (NDA) Lesson 17, Topic A
Service-level agreement (SLA) Lesson 17, Topic A
Memorandum of understanding (MOU) Lesson 17, Topic A

3.3 Explain high availability and disaster recovery

concepts and summarize which is the best
solution. Covered in
Load balancing Lesson 18, Topic B
Multipathing Lesson 18, Topic B
Network interface card (NIC) teaming Lesson 18, Topic B
Redundant hardware/clusters Lesson 18, Topic B
Switches Lesson 18, Topic B
Routers Lesson 18, Topic B
Firewalls Lesson 18, Topic B
Facilities and infrastructure support Lesson 18, Topic A
Uninterruptible power supply (UPS) Lesson 18, Topic A
Power distribution units (PDUs) Lesson 18, Topic A
Generator Lesson 18, Topic A
HVAC Lesson 18, Topic A
Fire suppression Lesson 18, Topic A
Redundancy and high availability (HA) concepts Lesson 18, Topic A
Lesson 18, Topic B
Cold site Lesson 18, Topic A
Warm site Lesson 18, Topic A
Hot site Lesson 18, Topic A
Cloud site Lesson 18, Topic A
Active-active vs. active-passive Lesson 18, Topic B
Multiple Internet service providers (ISPs)/diverse paths Lesson 18, Topic B
Virtual Router Redundancy Protocol (VRRP)/First Hop Lesson 18, Topic B
Redundancy Protocol (FHRP)

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 A-14 | Appendix A

3.3 Explain high availability and disaster recovery

concepts and summarize which is the best
solution. Covered in
Mean time to repair (MTTR) Lesson 18, Topic A
Mean time between failure (MTBF) Lesson 18, Topic A
Recovery time objective (RTO) Lesson 18, Topic A
Recovery point objective (RPO) Lesson 18, Topic A
Network device backup/restore Lesson 18, Topic A
State Lesson 18, Topic A
Configuration Lesson 18, Topic A

4.0 Network Security

4.1 Explain common security concepts. Covered in
Confidentiality, integrity, availability (CIA) Lesson 13, Topic A
Threats Lesson 13, Topic A
Internal Lesson 13, Topic A
External Lesson 13, Topic A
Vulnerabilities Lesson 13, Topic A
Common vulnerabilities and exposures (CVE) Lesson 13, Topic A
Zero-day Lesson 13, Topic A
Exploits Lesson 13, Topic A
Least privilege Lesson 13, Topic A
Role-based access Lesson 13, Topic A
Zero Trust Lesson 13, Topic A
Defense in depth Lesson 14, Topic A
Network segmentation enforcement Lesson 14, Topic A
Screened subnet [previously known as Lesson 14, Topic A
demilitarized zone (DMZ)]
Separation of duties Lesson 14, Topic A
Network access control Lesson 14, Topic A
Honeypot Lesson 14, Topic A
Authentication methods Lesson 13, Topic B
Multifactor Lesson 13, Topic B
Terminal Access Controller Access-Control System Lesson 13, Topic B
Plus (TACACS+)
Single sign-on (SSO) Lesson 13, Topic B
Remote Authentication Dial-in User Service (RADIUS) Lesson 13, Topic B
LDAP Lesson 13, Topic B
Kerberos Lesson 13, Topic B
Local authentication Lesson 13, Topic B
802.1X Lesson 13, Topic B
Extensible Authentication Protocol (EAP) Lesson 13, Topic B

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 Appendix A | A-15

4.1 Explain common security concepts. Covered in

Risk Management Lesson 13, Topic A
Security risk assessments Lesson 13, Topic A
Threat assessment Lesson 13, Topic A
Vulnerability assessment Lesson 13, Topic A
Penetration testing Lesson 13, Topic A
Posture assessment Lesson 13, Topic A
Business risk assessments Lesson 13, Topic A
Process assessment Lesson 13, Topic A
Vendor assessment Lesson 13, Topic A
Security information and event management (SIEM) Lesson 13, Topic A

4.2 Compare and contrast common types of attacks. Covered in

Technology-based Lesson 19, Topic A
Denial-of-service (DoS)/distributed denial-of-service (DDoS) Lesson 19, Topic A
Botnet/command and control Lesson 19, Topic A
On-path attack (previously known as man-in-the-middle Lesson 19, Topic A
attack)
DNS poisoning Lesson 19, Topic A
VLAN hopping Lesson 19, Topic A
ARP spoofing Lesson 19, Topic A
Rogue DHCP Lesson 19, Topic A
Rogue access point (AP) Lesson 19, Topic A
Evil twin Lesson 19, Topic A
Ransomware Lesson 19, Topic A
Password attacks Lesson 19, Topic A
Brute-force Lesson 19, Topic A
Dictionary Lesson 19, Topic A
MAC spoofing Lesson 19, Topic A
IP spoofing Lesson 19, Topic A
Deauthentication Lesson 19, Topic A
Malware Lesson 19, Topic A
Human and environmental Lesson 19, Topic A
Social engineering Lesson 19, Topic A
Phishing Lesson 19, Topic A
Tailgating Lesson 19, Topic A
Piggybacking Lesson 19, Topic A
Shoulder surfing Lesson 19, Topic A

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 A-16 | Appendix A

4.3 Given a scenario, apply network hardening

techniques. Covered in
Best practices Lesson 19, Topic B
Secure SNMP Lesson 19, Topic B
Router Advertisement (RA) Guard Lesson 19, Topic B
Port security Lesson 19, Topic B
Dynamic ARP inspection Lesson 19, Topic B
Control plane policing Lesson 19, Topic B
Private VLANs Lesson 19, Topic B
Disable unneeded switchports Lesson 19, Topic B
Disable unneeded network services Lesson 19, Topic B
Change default passwords Lesson 19, Topic B
Password complexity/length Lesson 19, Topic B
Enable DHCP snooping Lesson 19, Topic B
Change default VLAN Lesson 19, Topic B
Patch and firmware management Lesson 19, Topic B
Access control list Lesson 19, Topic B
Role-based access Lesson 19, Topic B
Firewall rules Lesson 19, Topic B
Explicit deny Lesson 19, Topic B
Implicit deny Lesson 19, Topic B
Wireless security Lesson 19, Topic B
MAC filtering Lesson 19, Topic B
Antenna placement Lesson 19, Topic B
Power levels Lesson 19, Topic B
Wireless client isolation Lesson 19, Topic B
Guest network isolation Lesson 19, Topic B
Preshared keys (PSKs) Lesson 19, Topic B
EAP Lesson 19, Topic B
Geofencing Lesson 19, Topic B
Captive portal Lesson 19, Topic B
IoT access considerations Lesson 19, Topic B

4.4 Compare and contrast remote access methods

and security implications. Covered in
Site-to-site VPN Lesson 16, Topic B
Client-to-site VPN Lesson 16, Topic B
Clientless VPN Lesson 16, Topic B
Split tunnel vs. full tunnel Lesson 16, Topic B
Remote desktop connection Lesson 16, Topic B
Remote desktop gateway Lesson 16, Topic B
SSH Lesson 16, Topic B

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 Appendix A | A-17

4.4 Compare and contrast remote access methods

and security implications. Covered in
Virtual network computing (VNC) Lesson 16, Topic B
Virtual desktop Lesson 16, Topic B
Authentication and authorization considerations Lesson 16, Topic B
In-band vs. out-of-band management Lesson 16, Topic B

4.5 Explain the importance of physical security. Covered in

Detection methods Lesson 17, Topic B
Camera Lesson 17, Topic B
Motion detection Lesson 17, Topic B
Asset tags Lesson 17, Topic B
Tamper detection Lesson 17, Topic B
Prevention methods Lesson 17, Topic B
Employee training Lesson 17, Topic B
Access control hardware Lesson 17, Topic B
Badge readers Lesson 17, Topic B
Biometrics Lesson 17, Topic B
Locking racks Lesson 17, Topic B
Locking cabinets Lesson 17, Topic B
Access control vestibule (previously known as a mantrap) Lesson 17, Topic B
Smart lockers Lesson 17, Topic B
Asset disposal Lesson 17, Topic B
Factory reset/wipe configuration Lesson 17, Topic B
Sanitize devices for disposal Lesson 17, Topic B

5.0 Network Troubleshooting

5.1 Explain the network troubleshooting
methodology. Covered in
Identify the problem Lesson 4, Topic A
Gather information Lesson 4, Topic A
Question users Lesson 4, Topic A
Identify symptoms Lesson 4, Topic A
Determine if anything has changed Lesson 4, Topic A
Duplicate the problem, if possible Lesson 4, Topic A
Approach multiple problems individually Lesson 4, Topic A
Establish a theory of probable cause Lesson 4, Topic A
Question the obvious Lesson 4, Topic A
Consider multiple approaches Lesson 4, Topic A
Top-to-bottom/bottom-to-top OSI model Lesson 4, Topic A
Divide and conquer Lesson 4, Topic A

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 A-18 | Appendix A

5.1 Explain the network troubleshooting Covered in

methodology.
Test the theory to determine the cause Lesson 4, Topic A
If the theory is confirmed, determine the next steps to Lesson 4, Topic A
resolve the problem
If the theory is not confirmed, reestablish a new theory Lesson 4, Topic A
or escalate
Establish a plan of action to resolve the problem and Lesson 4, Topic A
identify potential effects
Implement the solution or escalate as necessary Lesson 4, Topic A
Verify full system functionality and, if applicable, Lesson 4, Topic A
implement preventive measures
Document findings, actions, outcomes, and lessons Lesson 4, Topic A
learned

5.2 Given a scenario, troubleshoot common

cable connectivity issues and select the
appropriate tools. Covered in
Specifications and limitations Lesson 4, Topic B
Throughput Lesson 4, Topic B
Speed Lesson 4, Topic B
Distance Lesson 4, Topic B
Cable considerations Lesson 4, Topic B
Shielded and unshielded Lesson 4, Topic B
Plenum and riser-rated Lesson 4, Topic B
Cable application Lesson 4, Topic B
Rollover cable/console cable Lesson 4, Topic B
Crossover cable Lesson 4, Topic B
Power over Ethernet Lesson 4, Topic B
Common issues Lesson 4, Topic B
Attenuation Lesson 4, Topic B
Interference Lesson 4, Topic B
Decibel (dB) loss Lesson 4, Topic B
Incorrect pinout Lesson 4, Topic B
Bad ports Lesson 4, Topic B
Open/short Lesson 4, Topic B
Light-emitting diode (LED) status indicators Lesson 4, Topic B
Incorrect transceivers Lesson 4, Topic B
Duplexing issues Lesson 4, Topic B
Transmit and receive (TX/RX) reversed Lesson 4, Topic B
Dirty optical cables Lesson 4, Topic B
Common tools Lesson 2, Topic D
Lesson 3, Topic B
Lesson 4, Topic B

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 Appendix A | A-19

5.2 Given a scenario, troubleshoot common

cable connectivity issues and select the
appropriate tools. Covered in
Cable crimper Lesson 2, Topic D
Punchdown tool Lesson 2, Topic D
Tone generator Lesson 4, Topic B
Loopback adapter Lesson 4, Topic B
Optical time-domain reflectometer (OTDR) Lesson 4, Topic B
Multimeter Lesson 4, Topic B
Cable tester Lesson 4, Topic B
Wire map Lesson 4, Topic B
Tap Lesson 3, Topic B
Fusion splicers Lesson 2, Topic D
Spectrum analyzers Lesson 4, Topic B
Snips/cutters Lesson 2, Topic D
Cable stripper Lesson 2, Topic D
Fiber light meter Lesson 4, Topic B

5.3 Given a scenario, use the appropriate network

software tools and commands. Covered in
Software tools Lesson 9, Topic B
Lesson 11, Topic A
Lesson 12, Topic C
Lesson 15, Topic C
WiFi analyzer Lesson 15, Topic C
Protocol analyzer/packet capture Lesson 9, Topic B
Bandwidth speed tester Lesson 12, Topic C
Port scanner Lesson 9, Topic B
iperf Lesson 12, Topic C
NetFlow analyzers Lesson 12, Topic C
Trivial File Transfer Protocol (TFTP) server Lesson 11, Topic A
Terminal emulator Lesson 12, Topic A
IP scanner Lesson 9, Topic B
Command line tool Lesson 3, Topic B
Lesson 6, Topic A
Lesson 7, Topic C
Lesson 9, Topic B
Lesson 10, Topic C
Lesson 12, Topic A
ping Lesson 6, Topic A
ipconfig/ifconfig/ip Lesson 6, Topic A
nslookup/dig Lesson 10, Topic C
traceroute/tracert Lesson 7, Topic C
arp Lesson 6, Topic A

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 A-20 | Appendix A

5.3 Given a scenario, use the appropriate network

software tools and commands. Covered in
netstat Lesson 9, Topic B
hostname Lesson 10, Topic C
route Lesson 7, Topic C
telnet Lesson 12, Topic A
tcpdump Lesson 3, Topic B
nmap Lesson 9, Topic B
Basic network platform commands Lesson 3, Topic C
show interface Lesson 3, Topic C
show config Lesson 3, Topic C
show route Lesson 3, Topic C

5.4 Given a scenario, troubleshoot common wireless

connectivity issues. Covered in
Specifications and limitations Lesson 15, Topic C
Throughput Lesson 15, Topic C
Speed Lesson 15, Topic C
Distance Lesson 15, Topic C
Received signal strength indication (RSSI) signal strength Lesson 15, Topic C
Effective isotropic radiated power (EIRP)/power settings Lesson 15, Topic C
Considerations Lesson 15, Topic C
Antennas Lesson 15, Topic C
Placement Lesson 15, Topic C
Type Lesson 15, Topic C
Polarization Lesson 15, Topic C
Channel utilization Lesson 15, Topic C
AP association time Lesson 15, Topic C
Site survey Lesson 15, Topic C
Common issues Lesson 15, Topic C
Lesson 15, Topic D
Interference Lesson 15, Topic C
Channel overlap Lesson 15, Topic C
Antenna cable attenuation/signal loss Lesson 15, Topic C
RF attenuation/signal loss Lesson 15, Topic C
Wrong SSID Lesson 15, Topic D
Incorrect passphrase Lesson 15, Topic D
Encryption protocol mismatch Lesson 15, Topic D
Insufficient wireless coverage Lesson 15, Topic C
Captive portal issues Lesson 15, Topic D
Client disassociation issues Lesson 15, Topic D

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 Appendix A | A-21

5.5 Given a scenario, troubleshoot general

networking issues. Covered in
Considerations Lesson 6, Topic B
Lesson 7, Topic C
Lesson 14, Topic B
Device configuration review Lesson 7, Topic C
Routing tables Lesson 7, Topic C
Interface status Lesson 6, Topic B
VLAN assignment Lesson 14, Topic B
Network performance baselines Lesson 14, Topic B
Common issues Lesson 6, Topic B
Lesson 7, Topic C
Lesson 8, Topic B
Lesson 14, Topic B
Collisions Lesson 6, Topic B
Broadcast storm Lesson 8, Topic B
Duplicate MAC address Lesson 6, Topic B
Duplicate IP address Lesson 6, Topic B
Multicast flooding Lesson 6, Topic B
Asymmetrical routing Lesson 7, Topic C
Switching loops Lesson 8, Topic B
Routing loops Lesson 7, Topic C
Rogue DHCP server Lesson 14, Topic B
DHCP scope exhaustion Lesson 14, Topic B
IP setting issues Lesson 6, Topic B
Incorrect gateway Lesson 6, Topic B
Incorrect subnet mask Lesson 6, Topic B
Incorrect IP address Lesson 6, Topic B
Incorrect DNS Lesson 6, Topic B
Missing route Lesson 7, Topic C
Low optical link budget Lesson 7, Topic C
Certificate issues Lesson 14, Topic B
Hardware failure Lesson 6, Topic B
Host-based/network-based firewall settings Lesson 14, Topic B
Blocked services, ports, or addresses Lesson 14, Topic B
Incorrect VLAN Lesson 14, Topic B
DNS issues Lesson 14, Topic B
NTP issues Lesson 14, Topic B
BYOD challenges Lesson 14, Topic B
Licensed feature issues Lesson 14, Topic B
Network performance issues Lesson 14, Topic B

Appendix A: Mapping Course Content to CompTIA Certification

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