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New Connection-Lead Status

The document outlines the requirements and processes for obtaining private and government gas connections, detailing necessary documents, payment schemes, and timelines for each type. It specifies different scenarios such as new connections for owners, tenants, and heirs, as well as the application process for government connections based on meter readings. Additionally, it includes information on lead creation, document verification, and potential delays in installation.

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anshafsid6
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84 views4 pages

New Connection-Lead Status

The document outlines the requirements and processes for obtaining private and government gas connections, detailing necessary documents, payment schemes, and timelines for each type. It specifies different scenarios such as new connections for owners, tenants, and heirs, as well as the application process for government connections based on meter readings. Additionally, it includes information on lead creation, document verification, and potential delays in installation.

Uploaded by

anshafsid6
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Types of Connection

Private
Govt.

1. Private-
a. Documents
i. Owner:
1. Ownership proof
2. Self-ID Proof
3. New Registration Form
ii. Tenant:
1. Ownership proof of House owner
2. Self-ID Proof (Both)
3. NOC (100 stamp) or Rent Agreement
4. Registration Form
iii. Heir of owner (Alive):
1. Ownership proof of house Owner
2. Self-ID Proof
3. New Registration Form with NOC column
4. Relation Proof
iv. Heir of owner (Death):
1. Affidavit (50/- stamp Paper)
2. Ownership proof of house Owner
3. Self-ID Proof
4. New Registration Form
5. Relation Proof
v. GAIL/BPCL/IGL
1. Ownership proof
2. Self-ID Proof
3. New Registration Form
4. Office ID Proof

b. SD Payment scheme/Acquisition Scheme


i. One Time- Customer need to pay 7000/- before Meter Installation.
(promotional Discount of 2000/- (31st Jan’24 to 31st March’24).
ii. FDC- Customer need to pay 1000/- as consumption amount before
meter installation and then on day basis customer will be charged
1+18% (1.18).
iii. EMI- Before Meter installation, need to pay 275/- as admin charge
and then 500/- will be added into bill as EMI (14 EMIs) after
activation.

c. TAT-
i. Document Verification-7days
ii. Feasibility check-21 days
iii. Payment update (CA generation)-3 working days (Online payment)
& 7working days (7 working days)
iv. After Payment update or CA generation, it takes 45 to 90 days to
activate the connection

d. Mode of apply
i. Online: Customer can apply connection through official IGL website
(www.iglonline.net)
ii. Call Center: CCE can apply connection in behalf of customer
iii. Direct Marketing Agent: DMA will visit customer’s premises and
collect all required document.
iv. Other options: Walk-in Center, Canopy etc.

New Connection Pitch


 Area
 Connection type
 Documents
 SD Payment Scheme
 TAT
 Options to Apply new connection
--------------------------------------------------------------------------------------------------------------------------
2. Govt. Connection
A. Zero Meter Reading
 Documents
 Self-ID Proof
 PIF Form
 Allotment Letter
 Meter photo
 Apply
 Need to share all documents to pngdocgov@igl.co.in
 SD Amount
 6000/- (Meter Installation Security Deposit) already paid by
organization.
 Customer need to pay 1000/- (Consumption Security Deposit).

B. Non-Zero Meter Reading


 Documents
 Self-ID Proof
 Allotment Letter
 Meter Picture
 Apply
 Customer apply the connection through Official Website
(www.iglonline.net)
 SD Amount
 6000/- (Meter Installation Security Deposit) already paid by
organization.
 Customer need to pay 1000/- (Consumption Security Deposit).

Private Connection/BPCL or GAIL or IGL Connection

1. BP Creation
2. Lead Creation
3. Document submission pending
4. Document uploaded/Verification pending- 7 days
5. Documents Verified/ Feasibility Check pending- 21Days
6. Feasibility Check Passed/CA Pending- Cheque: 7 working days/online: 3 working day
(BPCL or IGL or GAIL customers get discount on SD amount)
7. Lead Status After CA No.
 Meter Installation pending with cleared payment: Meter installation is pending
o Delay/Early Connection will be raised.
 Meter Installed/Testing done (Air-RFC): Meter has been installed but TF point
not connected or GI pipe installation pending.
o Internal Note will be added into Lead.
 RFC Done: Meter and pipe line have been installed and also, TF point connected.
o NGC Ticket will be raised.
 Connection Installed: Connection has been activated (RFC & NGC done).
o FBNG ticket will be raised If customer asks for bill.
8. Duplicate Lead: If customer applied two connections for the same address.

Govt. Connection

1. BP Creation
2. Lead Creation
3. Document upload pending
4. Document Uploaded/verification Pending
5. Document verified/Payment pending: In this status, agent will guide to customer to
pay 1000/- Rs and after payment, need to wait for 3 working days for payment update.
6. Document verified/NGC requested: In this Status, NGC ticket will be raised and
1000/- SD amount will be added into first Bill.

7. Previous BP updated: Non-Zero customer followed wrong process (Zero MR process).


8. Previous BP Dues Pending (Non-Zero Customer): Some dues are pending of
previous customer.
9. Duplicate Lead: If customer applied two connections for the same address.

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