OXFORD

SECOND EDITION

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UNIX-fERs1TY 1111555 JO|'ìI"ì HUg|'ì€S & JOH NE`:ìLII'ìÍOFì
Introduction
4-5
20

Working life Dflfififibifls Present How to show Networking Speed - talk about yourself and
work mnufleand interest networking your work
present ~ give a short personal
6-1 1 conflnuous presentation
- show interest during
conversations
- network with groups of
people
Wgrk-I ¡fe Work-life to + infinitive How to say E:-:changing Corridor v talk about work-life
balance ba'a“C'f* and -¡ng form *yes' contact details conversations balance
~ say 'yes' in different ways
12-17
- exchange contact details

Projects Prfliflfliä Present How to Updating and Scenario - talk about projects
perfect and give short delegating tasks planning - talk about the progress of
past simple EÑSWEFS a project
18-23
-› give short answers
- update and delegate tasks

Sgroiçgg & Services and Com pa rative How to be Explaining Stack ranking - talk about services and
5y5tem5 systems forms and approkimate features and systems
modifiers benefits - make com parisons
26-31
1 talk about approximate
numbers
- talk about features and
benefits

Custorners Customer Present How to say Making and Lipside down - talk about customer
service tenses “sorry' changing management service
for future arrangements - talk about schedules and
32-37 reference future arrangernents
- say 'sorry' in different
ways
Ir make and change
arrangements
Gj_jg›5f5 & Business Articles How to Welcoming Cultural «I talk about business travel
visitors travel address visitors ez:-rpectations schedules
people ¢ use articles
38-43
- find out how to address
people
-› welcome visitors and talk
about their journey

Working Online Obligation, How to Teleconferencing Online, but - talk about online security
online security prohibition and sequence an are you at work
permission explanation working? - talk about rules
45-51
¢ el-:plain clearly
«I take part in a
teleconference

Finance Finance and Talking about How to use Presenting visual Investment I- talk about how to finance
money the future wifi information opportunities a new business idea
- talk about future
52-57
predictions
I use wffl' in different ways
- give a presentation with
visual information
 üvtoømlefi - Iifllr wn

Lggjgtiçg Logistics and Direct and How to use Placing and Shadow talk about logistics and
supply chains indirect say and telf handling orders work supply chains
quesfions ask direct and indirect
58-63
queshons
use say and telf correctly
place and handle orders

Façilitigg Describing a Quantifiers How to use Making The describe a place of work
place of work too and suggestions and Hawthorne and its facilities
enough recommendations Effect use quantifiers
66-71
use too and enough
make suggestions and
recommendations
Dgçigigng Decision- First and How to Negotiating The Decision talk about decision-
making second use if Game making
conditionals talk about future
72-77
possibilities
use ff in different ways
negotiate an agreement
||-'mgvatign Innovation Su perlative How to Presenting new Music to talk about innovative
fo rms praise ideas your online ideas
andthank ears talk about extremes
78-83 people praise and thank people
formally and informally
present new ideas

Brea kdrjwng Eireakdowns Relative How to Discussing and A breakdown talk about breakdowns
and faults pronouns check solving problems in public and faults
someone relations use relative pronou ns
86-91 understands check someone
understands
discuss and solve
problems
Pr@ C355@-5 Processes Pa ssive How to Dealing with Lean Coffee” talk about, describe and
forms explain a questions explain processes
process use passive forms to
92-97
describe processes
deal with questions after
a presentation
Pg-rfgrmançg Personal Past How to Appraising Extroverts, talk about different
quahfles conünuous generalize or performance and introverts personal qualities
and past be specific setting objectives and talk about past events in
QB-103 perfect ambiverts yourlfie
generaiize and be specific
take part in a
performance review

PFBCÍÍCE fÍ|E5 106-135 ÄLICÍÍO SCFÍDÍS 144-153

Communication activities 136-143 irregular verb list

 Welcome to Business Result Second Edition intermediate. In this book you will find:
- 15 units - Communication activities
- 5 Vie-wpoint video lessons - Audio scripts
- Practice files

What's in a unit? What's in the Viewpoint lessons?

The Viawpoirrfs are video lessons, which appear after every
Starting point three units. The topics of the Victopoinf lessons relate to a
* an introduction to the theme of the Lmit theme from the main units and include:
' discussion questions *I interviews with expert speakers
I* case studies of real companies
Working with words
1 reading and listening about a work-related topic Each Vicwpoirit is divided into three or four sections, with
I focus on key words and phrases a number of short video clips in each lesson. A Viowpoint
I' practise the new words in speaking activities lesson usually includes:
I* A focus to introduce the topic. This contains a short
video showing people discussing the topic.
Language at work
I' grammar presented in authentic work contexts 1+ Key vocabulary and phrases which appear in the
videos.
Ii Longnrrgc point box focuses on the key grammar points
' Main video sections which develop listening and
1 practise using the language in real work situations
note-taking skills, and build confidence in listening to
authentic language in an authentic context.
Practically speaking I Activities which provide speaking practice about the
I' focus on an aspect of everyday communication at work topic of the lesson.
I- helps you to sound more natural when speaking
I' practise speaking in real work situations
What's in the Practice files?
Business communication Written exercise-s to practise the key language in:
1 key expressions for authentic work contexts 1 Working with words
I- improve your communication skills for meetings, *I Business con-nmrnicotion
presentations, socializing, and phone calls *I Language oi work
1 Key cxprossions list in every unit
Use the Procticcƒiios:
Talking point Ir in class to check your understanding
*I focus on interesting business topics and concepts *I out of class for extra practice or homework
I improve your fluency with Discussion and Task
The Procticcƒiios include a Gronmzor rofcrcncc section with
activities
more detailed explanations of the grammar from each unit
1 Discussion and Task allow you to apply the topic to your
own area of work Follow the links (as shown below) to the PrncticoĒlo in
each unit.
What's in the Communication )) For more exercises, go to Practice file 6 on page 116
activities? )) For more information, go to Grammar reference on page ll?
I* roles and information for pair and group activities
I* extra speal-:ing practice for the main sections of
each unit
í
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Working with words I Descri bi ng work

1 `What kind of information do these places have about you and your job?
I* A company website
Ir A personal webpage
Ir A social media site such as Facebook or Linkeclln
* A brochure or publication such as a conference programme
2 Read these profiles about people from a training company website and answer
the questions.
1 What is the name of the company? What kinds of training courses does it
provide?
2 Which people work full-time for the company?
3 Which people are freelance and sometimes work for the company?

¿ic HOWARD EIVIRANN

BRIGHT BHATT
Ofi
l'm the Director of l work as a trainer
lr-balance, which l for ln-balance
* set up in 1996. We and run regular
D offer high quality courses on
training services using mobile
throughout the UK. I'm mainly in charge technologies in marketing. I'†n also a
of planning and coordinatirg our courses. marketing consultant with my own agency.
1 work with a team of full-time office staff I speoialize in online marketing and a
and freelance trainers. large part of my work involves developing
marketing strategies for small-to-medium
sized business owners.

TASIA -' FEY DE

GLIFFOFID BOUTILIER
I work part-time I work in
--si
for ln-batance and customer
l em responsible services for
for running ln-balance. As
their courses on the customer
employment law and health and safety. service representative, I mainly deal with
For the rest of the time, l'm a business enquiries and booklngs from a variety
lawyer with experience in the fields of of clients ranging from multinational
employment law and heaith and safety. corporations to individual customers.
Most of my work consists of advising
managers and businesses in these two
areas. My clients come from a range of
businesses and organizations.
 3 Complete this table with information about Tasia, Emrann and Fey from their
profiles in 2.

Iob(s) Colleagues Main area(s) of Workplace

and clients business activities
Howard Director ofiicc staff and training pirrnning nnri
freelance trnincrs coorriinnting
courses
Tasia

Emrann

Fey

4 Discuss with a partner, How many full-time, part-time and freelance staff do
you have in your company?
5 Complete the verb phrases in these sentences with a preposition. Check your
answers by looking for the same verb phrases in bold in the profiles in 2.
1 I work a large group of people. We make a great team.
2 I'm responsible planning and budgeting.
3 My job consists advìsing businesses and organizations on
employment law.
4 I"m in charge coordinatìng sales teams across the region.
5 I specialize workplace motivation.
6 I work a receptionist in a large multinational.
7 I work the areas of finance and accounting.
8 I deal after-sales enquiries.
6 *Which of the categories a-d do sentences 1-8 refer to? (Some of the sentences
can refer to more than one category.)
a Job __
Tip I mainly b Colleagues and clients _l_
You can use the adverb mainly c Areas of business _
to emphasize your main d Workplace activities _
workplace activities. Notice the
position is after the verb to be
but before the main verb: )) For more exercises, go to Practice file 1 on page 106.
l'm mainly responsible for
pianning. 7 Work with a partner. Tell your partner about your job. Use the verb phrases
i mainly deal with taking from 5,
booirings.
8 Write a profile about yourself and your job for your company website.

About yourself
 Language at work I Present simple and present continuous
1 ln what situations do you have to give a short personal presentation about
yourself and your work?
-1

2 Í. . Listen to a conversation between Emrann Bhatt andVeronique Denvir

and answer the questions.
1 What is the course?
2 What does Emrann ask everyone to do?
3 Wfhat kind of charity does Veronique work for?
4 What is she responsible for?
5 Where is she mainly based?
6 What is her reason for taking the course?
3 j'.ï._ _ Listen again and write the missing verbs in these sentences.
1 I work for a medical charity.
2 In my job, I often with fundraising projects and advertising
campaigns.
F1! currently a campaign to raise over a million euros.
I-li'-17.13 and in London for three months,
“¬<Z' you this course today?
organization usually in traditional media.
se days, more and more people text and video online
CD"-ÃIGNU1 šIïi
Iïl Iãsrš-enough about online marketing.
4 Answer the questions in the Language point.

LANGUAGE POINT
Complete explanations a-f with simple or confinnons. Then match the
sentences in 3 to each explanation.
a We use the present siznplg to talk about regular or repeated actions.
Scrttenffi 2 and 6
b We use the present to talk about actions happening now and
current projects.
Tip | Auvem position c We use the present to talk about general facts.
Adverbs of frequency can
go before the main verb or d We use the present to talk about trends and changing situations.
after be:
laiways work from an office. e We use the present to talk about temporary situations.
i'm always on time.
Adverbs of time often go at
the beginning or the end of f We use the present with state verbs such as nncicrstana', know,
a sentence: like, etc.
These days, l'm working online.
l'm working online these days We often use adverbs with the present simple and present continuous.
The adverb of time currently is Find four adverbs in the sentences in 3 and add them to these categories:
an exception: Adverbs of frequency (I-low often?):
l'm currently working from always, sorneiirnas, never, ,
home. Adverbs of time (When?): now, al the rnontenf, ,

)) For more information, go to Grammar reference on page 107.

5 Unclerline the correct tense in -italics and add the adverb in brackets where
given.
1 What do you work /are you working on? (at the moment)
2 We hat;-fe /are hnoing offices in over 20 countries,
3 More and more of our customers order / are ordering our goods online. (these
days)
4 I"rn responsible / 'rn being responsible for everyone e1se's travel arrangements.
(normally)
5 We don"t do / aren't doing any business in Brazil until we can all speak
Portuguese.
6 Overall, the economic climate iinprooes /is iinprooing.
7 My company tries /is trying to increase its trade in China. (currently)
8 Ido / 'rn doing this course because I don't understand / 'rn not understanding Excel
software.
9 Do you gioe / Are you gioing presentations in your job? (often)

)) For more exercises, go to Practice file 1 on page 107.

6 Prepare a short personal presentation using the present simple and present
continuous. Use adverbs where appropriate. Talk about:
I your job and your responsibilitìes
I a current project at work
' your reasons for taking this English course
7 Take turns to give your personal presentations to the class.l/Vhen you listen
to a presentar, take notes and ask follow-up questions at the end of their
presentation.

Practically Speaking I How to show interest

1 When you listen to someone, how can you show interest?
2 I» 1.2 Listen to a conversation between Veronique and ]oel. Match sentences
1-3 to responses a-c.
1 But at the moment, I'm doing a lot of work in the USA. _
2 It's a project for a pharmaceutical company. _
3 This one gives money to charities and non-profit organizations. _
a Is that right? My company works with pharmaceutical companies, too.
b Really? I-low often do you travel there?
c That sounds interesting! It would be good to keep in contact.
3 ›› 1. 3 The expressions in bold show the speakers interest. Listen to the
intonation and repeat the expressions.
4 Which other technique does each speaker use in a-c in 2 to show more
interest?
1 Suggesting keeping in contact. _
2 Finding a connection, _
3 Asking a question. _
5 Work with a partner. Write five sentences about your working 1ife.Take turns
to tell each other the information and respond by showing interest using an
expression from 2 and a technique from 4.
Example.- A I'ln deoeloping a new product at the nzornent.
B That sounds interesting! What type of product is it?
 Business communication i Networking
1 Discuss questions 1-3 with a partner.
1 Do you ever attend networking events?
2 I-Iow important is networking in your job?
3 In what other situations do you need to network with people?
2 b ii .ri The Culham Health Trust is holding an event for its key personnel, staff
and fundraisers. Listen to the extracts from two different conversations. Write
notes about the jobs and responsibilities for these people.
Luc Akele:
Jo Johansson:
Walter Mayer:

3 rr» Li .ii Listen to the conversations again.Tick (/) the person who says each
expression.

Conversation 1 Hannah Jo Luc

1 I want you to meet
2 Nice to meet you.
3 What do you do, exactly?
4 l"m afraid I have to go now.
5 lt was nice meeting you, too.
6 l"d like to keep in contact.
7 Do you have a card?

Conversation 2 Dr Mayer Hiroko

Key expressions 8 Let me introduce myself.
Introduci ng yourself 9 I'm delighted to meet you.
Hi I Hello I Good evening.
10 Please, call me Walter.
I'm
Let me introduce myself. 11 I'm very pleased to meet you, too.
I don't think we've met 12 Her-e's my card.
(before). I'm
'L3 Which part of Iapan are you from?
Please, call me (Walter).
Exchanging greetings 14 It was nice meeting you.
Nice to meet you, (too). 15 l look forward to hearing from you.
I'm very pleased to meet you. I
I'm delighted to meet you.
4 *Which conversation is more formal? Give reasons for your answer.
Introducing other people
I want you to meet )) For more exercises, goto Practice file 1 on page 106.
This is
I'd like to introduce you to
5 Work with a partner. Practise a networking conversation with your own jobs
Asking about personal details
and responsibìlities using this flow chart.
What do you do, exactly?
Where are you from? i Í 1'

Which part of are you from? i , _ i Ask about

Introduce yourself. I ---el Exchange greetnngs. ---r- perSÚna| deta¡|S_
Keeping in contact
Do you have a card?
Here's my card.
I'd like to keep in contact. i
Ending the conversation End the y Agree to keep
I'm afraid I have to go now. conversation. in contact.
lt was very nice to meet you.
It vvas nice meeting you, (too).
I look forward to hearing 6 Stand up with your partner from 5 and meet other students in the class.
from you. Introduce your partner to other students and continue networking.

10
 l
TALKING POINT Speed networking
Contact25 organizes business-to-business speed networking events.
At these events, participants have a series of mini-rneetings with
new contacts. The idea is that within a few minutes of talking to
someone, they will know whether it is possible to do business with
them. This makes it a very efficient form of business networking.
Each meeting lasts five minutes.
You have:
I- two minutes to talk about yourself, your company or organization
I two minutes to listen to your partner describe their company
or organization
'I 30 seconds to score your partner, and note future action
“Í* I 30 seconds to move to the next meeting
C4 Contact25 estirnates that each participant creates around €5,000
~ er" worth of new business at each event

""
II

\_«¬ ü
1--

I
'-

-ak

`What are the advantages of speed networking? Can you

think of any disadvantages.1
,gg/,
L-

Would speed networking be useful in your job! company? _.

V\fl1yl'V'v'l1y not? evi
P* rr l"`

You are going to attend a speed networking event with Contact25.`i'ou can be
yourself or you can choose a person from the role cards on page 136. Prepare
what you are going to say about:
'I yourself and what you do
'I the company or organization you represent
I' why you are at this event

Follow the rules of speed networking. Meet and talk to one person (two minutes
for you to talk and two minutes for them to talk). Then give that person points out
of three using the scorecard below and write your reasons.
1 point = I have no reason to contact this person again.
2 points : I might contact this person again but I need more information.
3 points = I definitely want to contact this person again.

Person 1 Person 2 Person 3

Name and company
Points (1, 2 or 3?)
Reason

Next, meet and network with another person for four minutes and score them.
Then network with a third person and complete the scorecard.
Tell the class about your most useful contact and give your reasons.
 Working with words I Work-life balance
W'hy should employers care about their employees' work-life balance?
Read the extract of a con-rpany's terms and conditions for its employees.
Choose the correct heading for each section.
I Family and health
Working hours
Holiday

1 according to the number of days worked

The company operates a system of per year. After five years of senrice, an
flexitime. All em ployees must be at employee can take an extra two days'
work during the core hours of between leave per year. Managers may accept
10 a.m. and 4 pm. but they can start requests for additional leave depending
and finish work between the hours of on your circumstances.
8 a.m. and 6 p.m. Employees must
take their lunch break anytime between 3
midday and 2 p.m. and this should Expectant mothers can take up to 52
not be less than 30 minutes long. Paid weeks' maternily leave at the following
overtime must be done outside of the rates: 12 weeks of full pay, 27 weeks
flexible working hours (e.g. before of statutory pay and an additional 13
8 a.m. or after 6 p.m.) and agreed in weeks of unpaid leave. Fathers can take
writing by your manager. The company two weeks off for paternity leave at any
also allows home-working (where time between the child's birth until eight
appropriate to the employee's roles and weeks aftervvards.
responsibilities) for up to a maximum For sick leave, employees receive
of eight hours on one day a week. full pay for a short-term illness up to 28
Requests to work from home must be days. For longer-term illness, employees
made in writing to your manager. with over 24 months' service will
receive full pay for up to sir months.
2 Employees with under 24 months”
Full-time employees receive 25 working service receive statutory pay after 28
-1
_;
days' holiday (not including public days. A medical certificate is required
--
holidays) in a calendar year. Annual from your doctor if you are absent for
leave for part-time staff is calculated more than five days.

3 Do you think these terms and conditions provide a good work-life balance for
employees? WhyllNhy not?
 4 Look for compound words in the text and match them to definitions 1-10.
Tip | Compound words 1 A system of working a particular number of hours each week or month but
Business texts and official choosing when you start and finish. flcrifirr-re
documents often contain 2 The times when you always have to work.
compound words. Compound 3 Time at work in addition to your normal hours.
words can be written as one
word (e.g. overfirne), with a 4 Not working in your office but at your house.
hyphen (e.g. home-working), 5 The number of days off for holidays per year.
or as two words (e.g. stafutory 6 Extra days off.
pay). You can use your 7 An official rate of pay according to the law.
dictionary to check.
8 Time off with no money.
9 Time off for men to spend time with a new baby.
10 All your normal salary. l
5 Read a new employee's questions to their manager. Using the terms and
conditions in the text in 2, what will the manager reply?
1 Can I start work earlier in the day so I finish by five o'clock?
2 I'd like to finish work every day at three-thirty. Is that possible?
3 I-low long can I take for lunch?
4 I worked until eight last night. Do I get paid anything extra?
5 January ist is a public holiday, but is it part of my normal holiday?
6 Does everyone get the same amount of annual leave?
7 My wife is having a baby next month. Can I take some time off when it's born?
8 Sorry I was off sick yesterday. Do I still get paid?

6 Work with a partner.

Student A: You are a new employee at Student Bis company.
Ask the questions in 5.
Student B: Student A is a new employee at your company.
Answer their questions with true answers for your company.
7 Now change roles and repeat 6. Afterwards, compare your answers.

)) For more exercises, go to Practice file 2 on page 108.

8 Ir 2.1 Listen to two people talking about their company and their work-life
balance. Make notes on each question in the table.

What is good about the work-life balance at your company?

Speaker 1:

Speaker 2:

What don't you like about the system?

Speaker 1:

Speaker 2:

Vifhat would you change about it?

Speaker 1:

Speaker 2:

Q Work with a partner. Discuss the three questions in 3 for you and your
company.
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