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The document outlines the communication process, emphasizing the importance of symbolic interaction and the various barriers to effective communication. It discusses different types of communication, levels of communication, and the characteristics of competent communicators. Additionally, it covers ethical communication principles, globalization's impact on communication, corporate culture, and the structure of business letters.

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Maria Ysabel
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3 views7 pages

Reviewer To Ge 1

The document outlines the communication process, emphasizing the importance of symbolic interaction and the various barriers to effective communication. It discusses different types of communication, levels of communication, and the characteristics of competent communicators. Additionally, it covers ethical communication principles, globalization's impact on communication, corporate culture, and the structure of business letters.

Uploaded by

Maria Ysabel
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Lesson 1: THE COMMUNICATION PROCESS

-​ The process of creating and exchanging meaning through symbolic


interaction.
●​ As a process communication constantly moves
and changes. It does not stand still.

●​ Meaning involves thoughts, ideas, and


understandings shared by communicators.

●​ Symbolic means that we rely on words and


nonverbal behaviors to communicate meaning
and feelings.

BARRIER TO EFFECTIVE COMMUNICATION


●​ Physical barriers
●​ Perceptual barriers
●​ Emotional barriers
●​ Cultural barriers
●​ Language barriers
●​ Gender barriers
●​ Interpersonal barriers

TYPES OF COMMUNICATION

A.​ VERBAL
-​ Written communication, in the form of emails, letters, reports, memos and
various
other documents.
-​ Oral communication. This is either face-to-face or over the phone/video
conferencing, etc.
B.​ NON-VERBAL COMMUNICATION
-​ Which is by using gestures or even simply body movements that are made.
These too could send various signals to the other party and are an equally
important method of communication.

FIVE LEVELS OF COMMUNICATION

Intrapersonal - It is self talk or inner speech or mental conversations.

Interpersonal - between two people but can involve more in informal conversations.

Small Group - group interaction in decision making, problem solving and discussion
within an organization.
One-to-group - involves a speaker who seeks to inform, persuade or motivate an
audience.

Mass - Outlets called “mass media” include things like radio, television, film, and
printed materials designed to reach large audiences.

Competent communicators are..

Ethical - follows the morals and codes of conduct within a society.


Ex. honest, truthful, confidences, needs, rights and feelings.

Responsible - they take responsibility for their own communication choices and
behavior.
Ex. informed, logical, accountable and reliable.

Accessible - value positive relationships with peers, supervisors, and clients. They
are open and approachable.

WAYS TO BECOME EFFECTIVE COMMUNICATOR


●​ Use your voice effectively
●​ Know your subject
●​ Know what you want to say
●​ Prepare your message carefully
●​ Arrange your points properly
●​ Display interest and enthusiasm
●​ Sound convincing and sincere
Lesson 2: COMMUNICATION ETHICS
Ethical Communication
-​ responsible thinking, decision making, and the development of relationships
and communities (across context, cultures, channels, and media.
-​ Enhances human worth and dignity

Unethical Communication
-​ threatens the quality of all communication and consequently the well-being of
individuals and the society in which we live.

4 ETHICAL PRINCIPLES OF COMMUNICATION

1.​ “ADVOCATE TRUTHFULNESS, ACCURACY, HONESTY, AND REASON as


essential to the integrity of communication” (NCA, 1999).

2.​ “ FREEDOM OF EXPRESSION, DIVERSITY OF PERSPECTIVE, AND


TOLERANCE OF DISSENT to achieve the informed and responsible
decision-making fundamental to a civil society” (NCA, 1999)

3.​ “ CONDEMN COMMUNICATION THAT DEGRADES INDIVIDUALS AND


HUMANITY THROUGH DISTORTION, INTIMIDATION, COERCION, AND
VIOLENCE, through the expression of intolerance and hatred” (NCA, 1999)

4.​ “ACCEPT RESPONSIBILITY FOR THE SHORT- and LONG TERM


CONSEQUENCES OF OUR OWN COMMUNICATION AND EXPECT THE
SAME OF OTHERS.”
Lesson 3: COMMUNICATION AND GLOBALIZATION

Bias-free Communication - speech that attempts to include people of all ethnicities,


gender identities, sexual orientations, religious affiliations, abilities, and ages by
communicating in a way that makes no assumptions about the receiver of such
communication.

●​ Globalization has affected us in numerous ways. Airfare has become cheaper,


and one can travel internationally more than one could in the past. Many
Filipinos have decided to work or live abroad, with some of them migrating to
other countries.

●​ The free trade of goods and services all over the world has brought
multinational companies and foreign investors to our shores. Because of all
these factors, it is imperative to be aware of the differences between our
culture and the rest of the world’s culture.

●​ Because of the advent of the internet, the world seems to be shrinking


continually. One can communicate internationally in a matter of seconds,
whether one is sending an email, chatting in social media, or sending a text
message.

●​ One can read about different cultures, and have access to films, academic
papers, and the like from countries around the world, and vice versa Given
this in an increasingly shrinking world, one should know the difference
between the kind of English that we write and speak and the kind of English
that exists outside the Philippines.
Lesson 4: CORPORATE & CULTURE COMMUNICATION

How to become a critical thinker?


-​ By understanding the claims of the speaker and making proper assertions of
the matter.

ASSERTION show AGREEMENT to the idea/s presented by the speaker

Fact - research, personal experience, and witnessed or evidenced by other people.


Opinion - very hard to objectively verify.
Preference - cannot be logically attacked.
Convention - cultural, social, and historical practices.

CORPORATE CULTURE
-​ Values, customs, tradition and meaning that make a company unique.

ACADEMIC WRITING
-​ Someone who writes a technical or professional report or proposal may know
more about the subject than the intended reader or audience.
Ex. memos, emails, letters, resume, and other professional documents.

PROFESSIONAL WRITINGS - “clear and simple organization of ideas in a format


that meets the needs of busy readers.”
ADMINISTRATIVE COMMUNICATION - stylistic differences between the
language used (conversations, traditional research paper, and professional writings)
CONVERSATION STYLE - short, simple words, slang expressions, and
contractions. Uses the first-or-second person perspective.
TRADITIONAL STYLE - formal, feature many abstract, academic, or technical terms,
and few or no contractions.
PROFESSIONAL STYLE - between the conversations and the traditional styles.

Professional Purpose
1.​ To record important workplace information
2.​ To give or ask for information from people within the company via memos,
outside the company via letters
3.​ To persuade readers to take action
4.​ To build a positive image to establish rapport-essential to build goodwill
Lesson 5: PARTS OF BUSINESS LETTER

1.​ Heading/Letterhead
●​ Traditional - contains the writer’s complete address and the date of the letter
and is written at the upper right-hand side of the paper.
●​ Modern - The secondary information are the names of one or more officers,
telex number, logo, and corporate subsidiaries. The best kind of letterhead is
one that has a simple design.

2.​ Date line


-​ typed two or four spaces below the letterhead.
●​ American way (January 14, 1999)
●​ British way (14 January 1999)

3.​ Inside Address


-​ Attention Line (optional part) – use colon (:) to punctuate
-​ The address of the writer is found in the Heading; that of the recipient
is in the Inside Address. It is written four to eight spaces below the
Date Line on the left margin. Normally, if it consists of three to four lines
the first line presents the name of the person or company and the
individual or official corporate title like: Miss, Mrs., Atty., Dr., President,
Manager.

PROPER WAYS OF WRITING TITLES


1.​ Address an individual the way he usually signs his name.
2.​ Avoid abbreviating Christian names, corporation, company, and official
positions or ranks, like Sergeant, Treasurer, Secretary, Sales Manager,
Director.
3.​ You may abbreviate titles like Honorable, Reverend, Professor. But in formal
letters, it is preferable to write these in full.
4.​ Include the article “the” before the company name, if it is naturally a part of the
name like The Dean’s Cafe or The Manileñan Ladies Circle.
5.​ Write the titles Honorable, Reverend in full if the article “The”, precedes them,
like The Reverend Jose P. Gomez not The Rev. Jose P. Gomez.
6.​ Use the titles Honorable, Reverend, Professor, and Superintendent before full
names, not before a last name, like – Professor Juliet J. Sales, Honorable
Orly D. Pecson, not Professor Ramos, Honorable Daza.
7.​ Use small letters in writing the Article “The” in “the Reverend Lino H. Paterno”
or “the Honorable Nestor G. Torres' ' if the article is preceded by other words
in the sentence, such as “Everybody stood up to greet theHonorable Jose P.
Laurel.”
4. Salutation/Greeting – use colon (:) to punctuate

5. Body of the letter

6. Complimentary Close – use comma (,) to punctuate

7. Signature Line

8. Notations
(Optional Parts)
* Writer’s initial
* Enc./Enclosure
* CC- carbon copy for other recipient
* BCC – copy of secret recipient

9. Postscript – 2 spaces below the enclosure

FORMATS OF BUSINESS LETTER

1.​ Full block form


2.​ Modified block form
3.​ Semi block form
4.​ Intended/Traditional form
5.​ Hanging Style

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