Maxis Introduction

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Our story
“Rangkaian Kita Rangkaian Malaysia” is our commitment to serve all Malaysians.
Maxis uniquely offers all-ways connected to our customers, both consumers and enterprise.
All-ways connected is only possible if we are a single all-Maxis community - as one company one community, one rangkaian.

Brand Promise

Always be ahead
Maxis is committed to empowering all Malaysians to always be ahead.
And this is articulated in our 2022 brand campaign called:
RANGKAIAN KITA, RANGKAIAN MALAYSIA

Supported by Credibility Pillars

All-ways Connected

5G | 4G | Fibre | Solutions Network

Technology agnostic Ready to enable

24-7
(mobile AND fixed Digital Solutions &
Service & Support
connecivity) Capabilities
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Maxis is a top-10 listed company on KLSE
>24% of our shareholding held by EPF, PNB, KWAP

Top 10 Shareholders % Cornerstone Key Government Shareholders

1 BGSM 62.32%

2 EPF 11.94% EPF 11.99%

3 Amanah Saham Bumiputera 8.05% PNB

4 Kumpulan Wang Persaraan (Diperbadankan) 1.46% KWAP 10.66%

5 Urusharta Jamaah Sdn Bhd 1.28%

6 Amanah Saham Malaysia 2 - Wawasan 0.78% PNB

1.52%
7 State Street Bank & Trust Company 0.65%

8 Amanah Saham Malaysia 3 0.54% PNB Total 24.17%

9 Vanguard Emerging Markets Stock Index Fund 0.49%

10 Prulink Equity Fund 0.46%

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Maxis has contributed significantly to the nation

Tax Contribution to Government RM18.1B Dividends Paid to Government-Linked RM6.4B

RM’B (1995-2021) Institutions RM’B (2005-2021)
18.1 0.4 6.4
0.6
11.5 2.4
3.0

0.2 0.9 5.5

Withholding GST SST Corporate Tax Total PNB EPF KWAP LTH Total Dividends
tax Taxes (Gov’t)

Contribution to MCMC RM10.4B Capital Expenditure Invested RM27.7B

RM’B (1995-2021) RM’B (1995-2021)

10.4 6.8 1.5 27.7

7.3 3.1 5.1

5.0
4.1 5.2

USP Contribution Spectrum Total Contribution 1995-2000 2001-2005 2006-2010 2011-2015 2016-2020 2021 Total
Fees under CMA Capex

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We represent a New Maxis

Powering Innovating One-stop ICT Ecosystem Insight-led

Digital Converged Transformation Orchestrator with Industry
Malaysia Network Partner Knowledge

Propel Malaysia Malaysia’s #1 mobile Trusted, end-to-end Collaboration is at the Tailor Maxis technology
organisations of all telco, now innovating service provider for essence of what we do and network to
sizes to succeed in the in fixed network with digital and ICT customers’ industry
new digital economy intelligent converged transformation journey We have thoroughly context for solving their
network scanned global and specific problems
JENDELA local market to form
Supporting the National broadband 1ST - Maxis Service - strategic relationships We hope to share
connectivity plan Insights – Consultancy –
Programmable Network in
Transformation– Managed with ecosystem knowledge from Maxis’
Malaysia ONE-STOP PARTNER Services partners, and now own digital
INDUSTRY 4.0
Enabling high skilled jobs and RM1.2B Maxis Industry Solutions provide that access to transformation to help
access to smart technologies Highest investment in fixed Maxis customers customers accelerate
network in Malaysia in 2019
Maxis Converged Offering their progress
DIGITAL READINESS INDEX
Helping businesses assess their digital Maxis Intelligent Network
readiness with DRI interactive tool

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 Catalyzing Digital Transformation through Extensive Converged
Connectivity
>RM27 Billion capex invested in our Rangkaian Maxis past 26 years and a further ~RM1 Billion to
be invested in 2022
Access to more than
More than More than 6 Million
10 Million 10,000 94% premises passed by fibre
mobile customers mobile base stations (vs 5.5m End’ 21)
4G coverage
(9962 LTE sites) More than
nationwide
(vs 93% End’ 21) 25,000 KM
Fibre for transmission More than
1,300
VSAT-linked base stations
(vs 1100 End’ 21)
More than 750k
homes/premises connected
by Maxis Fibre and WBB
4.7 Billion GB
data ran through our
First telecommunication
network in 2021
company in Malaysia to be
11 Technical ISO 9001
Operations Centres certified for quality management
across the country system 6

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Maxis is also a fibre builder and an access seeker, bringing reliable and
high-quality fixed connectivity to businesses and Malaysians

• Maxis is committed to invest significantly in building fibre and upgrading our

infrastructure to support JENDELA’s aspiration and our own Converged
ambitions.
• On top of that, we are also leveraging on USP fund and supporting
government initiatives through tenders.
• At the same time, Maxis already has access to more than 5.5 mil homes
through access seeking arrangement.

Planned fibre reachability through own fibre build (estimation)

• >RM1 billion in investment over the next 3 years

• >800k premise pass over the next 3 years

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Unparalleled mobile network is now combined with our software-defined
fixed network to create the foundation for Maxis Programmable Network

Fastest & Widest 4G LTE Nationwide Reach

For 4 consecutive years ~20,000km+ fibre backhaul,
measured by MCMC, >100,000 own built premises,
cover 94% population access agreements with TM,
Sacofa, CTS and Allo
Extending
Mobile Network Fixed Network
Malaysia’s First
Leadership Excellence Programmable Network
MEF 3.0 certified with
real-time network automation
5G capable since 2019
and intelligent insights
Enabling fibre-like speed,
ultra low latency & new
applications Bandwidth on Demand +
Usage Based Internet
1st pay-per-use DIA with
flexible, secure, and reliable
connectivity that scales with the
CONSISTENTLY HIGH BEST CONNECTION business
Malaysia First NETWORK WHEREVER
commercial NB-IOT INVESTMENTS YOU ARE
dedicated network for IoT Flexible, transparent and
converged access technologies
devices with low power & RM1.2B in 2021; our 5G ready
across Mobile, Fixed, Wi-Fi,
as-a-service
network lays the foundation for next- Allowing businesses to gain
long battery life Satellite, Microwave, NB-IOT
gen enterprise services cost efficiency & make better,
more informed decisions
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Accelerating Maxis Converged Solutions Provider strategy
and growth via M&A and strategic joint ventures

1
2 4
* 5

Expand Digital
Drive cloud Business Portfolio
Make the IoT partnerships
Market Private Cloud eCommerce
Turbocharge
Managed Services Hybrid Cloud
Analytics
IoT offerings
Double down Managed Network E.g. Connectivity, fleet Public Cloud
Payments
Grow from the on Fixed management, asset
mobile core Managed Security tracking, smart industry Innovative digital solutions
Voice (VoIP, SIP) solutions
to help businesses
Roaming Managed IT Bundles Secure cloud
advance
Data (MPLS, DIA) infrastructure to allow
Sophisticated IoT
eSMS scalability of businesses
SDN/ SD-WAN
solutions to advance Digital Solutions
End-to-end management
business productivity
Devices and protection of ICT Cloud RM1.5 – 2 bil
Robust fixed connectivity set-up
IoT RM3 – 4 bil
World class mobile with best-in-class SLAs
Managed Services RM5 – 6 bil
connectivity solutions
Fixed Connectivity RM6 – 7 bil
Mobile Connectivity RM4 – 4.5 bil Maxis estimates of Market Size by end 2023
based on several industry reports (RM bil)
RM2.5 – 3 bil
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 To stay ahead, enterprises need to be digitally resilient to meet evolving
business needs

Maxis Converged Offerings

Retransforming to prepare Protecting digital and Rethinking the Unlocking business Connecting people and Unlocking business
the organisation for the physical assets to operate workplace in the value with assets to drive intelligent value through
future securely new normal digital platforms operations actionable insights

1 2 3 4 5 6
Infrastructure Cyber Hybrid Smart
Digital Interactions Advanced Analytics
Modernisation Security Workspace Enablement
Strategic
Managed
IT
Services
Advisory
Enabling
Assess, enterprises to
strategise focus on their
and plan a business by
digital
managing
transformati
their ICT
on roadmap Increased employee
Increased business Minimised business Greater insights, Reduced reliance on Improved business infrastructure
efficiency, flexibility & risks with better satisfaction, optimised quicker turnaround, manual labor & competitiveness,
resiliency at reduced cybersecurity posture investments across enhanced customer minimise unplanned profitability &
TCO & practices voice & UC experience downtime efficiencies

Managed Network Services | Cybersecurity | UC & Voice IP | Cloud | eCommerce & Retail | Advanced Analytics | IOT, 5G & Private Networks

Maxis Programmable Network

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 Maxis Converge
Network
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Purposed-Built Network for Managed Services, designed for maximum
flexibility and agility
Delivering Differentiated Customer Experience with Modernized Enterprise Network

Proactive monitoring
• Reporting via Maxis Business Hub Portal

Support All IP-based services

POC3
• P2P L2VPN, VPLS, L3VPN, MPLS & Internet
Service Layer Access
POC3
POC3

Lower Latency and Scalable

• Able to support Enterprise needs on
multiple 10Gbps requirement
Distribution Layer
POC3

SLA 99.999%

High Network Resiliency

• 1+1 on the Core elements and Fiber
diversity to support High SLA
POC3
Core Network Layer
POC3

Nationwide Reach
POC3 • 25,000km+ fibre backhaul, access
agreements TM, Sacofa, CTS and Allo.
Transport Layer

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Our Converged Offering

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 Maxis
Programmable Network
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Maxis Programmable Network

Future-proofing business ecosystem with on-demand services and intelligent insights

Security

SD-WAN The Maxis Programmable Network (MPN) is the

next evolution of our state-of-the-art, 5G-ready
core network infrastructure, designed to give
Site Customer greater control and visibility in how you
connect your organization. We’re putting our most
Cloud advanced network in your hands.

Access Maxis Services Through the Maxis Business Hub, you’ll be able to
access a suite of on-demand services, such as
Programmable CPaaS
bandwidth on demand, to get the services and
features you need, whenever you need it. With
Data Centre
Network MPN, connectivity becomes an active part of your
Internet business, allowing you to respond quickly to
business demands and effectively compete in the
digital age.
IoT

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 Maxis Programmable
Netw ork

Advanced features to cater to customers’ changing needs

MAXIS PROGRAMMABLE NETWORK

Bandwidth on demand Usage based internet A.I. Intelligence

BOD allows resource optimisation 1st pay-per-use DIA in Malaysia which allows Maxis A.I ensures uninterrupted
and increase efficiencies to adapt businesses to have more flexibility and cost- network with predictive usage, smart
to business requirement. efficiency with changing internet consumption routing and distributed response

High Network Resiliency and uptime of 99.999%, validated by MEF 3.0 certification

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 Maxis
Managed SD-WAN
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SD-WAN for a More Powerful, Flexible Network
• Simplifies management and operations by decoupling the networking hardware from its control mechanism.
• Policies and profiles can be automatically propagated throughout the network doing away with manual configurations.
• Faster setup of new branches through zero-touch provisioning.

SD-WAN Controller

Data Plane
Control Plane

MPLS network Internet Cloud Services

Branch Office HQ / DC / DR
Maxis Business Fibre

DIA

MPLS

SD-WAN CPE
4G
SD-WAN CPE
Transport Independence
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Maxis Managed
SD-WAN

SD-WAN provides signification value to businesses with a digital strategy in mind …

• Allows scaling up or down based on customer’s needs

INTELLIGENT & • Optimizes traffic through AI routing and self healing
FLEXIBLE • Leverage on Maxis Programmable Network to enable flexibility
(BOD, Usage based internet, cloud on ramp and AI)

• Zero touch provisioning resulting in improved productivity Powered by Maxis

Programmable Network
EFFICIENT • Efficient network operations with centralized management
OPERATIONS of policy and security
• Managed service with streamlined processes

• Improves user experience with self-serve capability and on-

DIGITAL CUSTOMER
demand requests
EXPERIENCE
• Provides dashboard and visibly across the network

• Provides savings on connectivity costs with options for

COST
broadband and 4G/LTE to carry traffic vs private networks
SAVINGS
• Reduces manpower cost to configure network across WAN

• Fully integrated security with Advanced Security options

SECURE &
• End-to-end monitoring of all transport links guarantees best path
RELIABLE
selection for applications

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Our Value Proposition:

Maxis as the END-TO-END Delivery and Service Execution partner
• Digital service portfolio roadmap and features to maximise revenues
VISION AND ROADMAP
• Strategy to maximise platform Ecosystem strategy

SD-WAN PRODUCT • Turnkey delivery of SD-WAN using a Multi-speed development approach

ACCELERATION • Network and IT capabilities to support SD-WAN acceleration

OPERATING MODEL • SD-WAN as the catalyst to re-orient the organisation to Digital Products
TRANSFORMATION • Provide the flexibility for secured Cloud on Ramp for individual sites

SERVICE • Capabilities to accelerate customer onboarding and migration

EXECUTION • Service Execution partner for Customer and Technical operations

• Accelerate program delivery and benefits realisation

• Platform and roadmap to evolve to richer set of Virtual Network Services
BUSINESS OUTCOMES • High degree of customer experience from launch
• Ready operations to support SD-WAN and extended scenarios

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Managed WAN – Our Experience

Shell Malaysia Bank Negara Malaysia

Deployment of SD-WAN Converged Total Back haul connectivity solutions for
Solutions connecting 1000+ retail stations 06 01 operating sites with DWDM and MPLS
nationwide VPN.

Maxis Showcase
05 02
SD-WAN solutions for core sites
Nationwide Internet Access Connectivity nationwide
for Group internal offices

04 03

Converged SD-WAN solutions for offices

Provisioning of SD-WAN solutions for 77 corporate
and branches nationwide
sites and water treatment plants across Johor

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 Managed SD-WAN
Plan Design & Architecture
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 Understanding PNS & BPM Challenges Through Current
Traditional Network
BEFORE SD-WAN
Data Plane TRADITIONAL WAN
(Connectivity)
Pain points Value to PNS & SUK

Budgetary Constraints in Cost savings by combining

BizFibe using traditional WANs to multiple WANs into a single
DIA backhaul traffic & WAN, equipped with tools for
MPLS application hardware automation.
Branch Office 4G
HQ / DC / DR
Traditional
WAN Routers
Traditional
WAN Routers
Complex Infra Design and IT Consolidate multiple services
Asset which requires multi- with Single Mgmt Dashboard
expertise and work scope to to simplify ICT architecture
manage, support and and ease of mgmt
AFTER SD-WAN
maintainance
Data Plane
Control Plane
SD-WAN Controller Increased security threats to Secure, efficient &
! the network which could sustainable operations due to
paralyze business continuity smarter, faster & secure
MPLS distribution of policies across
MPLS
netw
Inter
Biz
net
Cloud
Servic networks
ork es
Fibre Rigid network architecture &
DIA
poor visibility due to manual, Reduced IT complexity &
MPLS
SD-WAN SD-WAN time-consuming & error- increase visibility through
Branch Office 4G CPE
CPE HQ / DC / DR prone configuration & network virtualization over
operations Maxis’ managed service

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High Level SD-WAN Network Diagram for
PNS & SUK BPM ICT Network

SD-WAN

Centralized Management Controller

Point-To-Point
SLA 99.7% (1+0)

99.7% (1+0)
Disaster Recovery Center
Headquarter / Datacenter
SLA from 99.7% (1+0)
SLA 99.9% (1+1)
( Proposed SD-WAN integration )
DIA or
MPLS (L2/L3)

Propose High-Level SD-WAN Design for:

PWN - 65 sites
JAIS - 11 sites
Remote Branches BPM - 11 sites
SLA from 99.3% (1+1)
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High-Level LAN Architecture for PNS & SUK BPM ICT Network
Primary Link

Backup Link Maxis

Internet

Chairman Room Meeting Room

Legend

Centralized Portal & Cloud Controller

Security & SD-WAN Hardware

LAN Switches

Indoor Wireless AP

Outdoor Wireless AP
Staff Cubical Café Counter
Lounge General Area Smart Camera

Maxis Managed Service with End-to-end Security

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End to End Solution for PNS & SUK BPM ICT Network

Security & SD-WAN Centralized Management

Wireless LAN Application Visibility & Control

Switches High Availability & Failover

Smart Cameras Quality of Service
Mobile Device Next Gen Firewall
Management
Content Filtering

Advanced Analytics

Secure Device Management

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Maxis Operational
Excellence
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Programmatic Managed Service Approach for Customer’s peace of mind
M A N A G E D S D WA N S E R V I C E

SERVICE DESIGN & DELIVERY SERVICE ASSURANCE

Accelerating Order-to-Activated Services Ensuring Customers Always On

ONBOARDING & MIGRATION SERVICES MAINTENANCE SERVICES

Monitoring & L2/L3
Integrated
Design Delivery Testing Alarm Management,
Service Desk (L1)
Management Resolution

1C Customer Onboarding & Activation 2 Migration Service 3 Ongoing Maintenance

SERVICE DESCRIPTION SERVICE DESCRIPTION SERVICE DESCRIPTION

Network engineering design and associated services Service to migrate full customer applications from A professional service to monitor and manage the
to deliver the SD-WAN solution that meets the “legacy” network to new SD-WAN network. customer’s network and the SD-WAN solution
requirements of the customer. platform.
KEY OUTCOMES KEY OUTCOMES KEY OUTCOMES
• Customer Requirements capture • Data gathering (physical inventory, logical • Service Monitoring & alarm management
• Customer Solution Design inventory, tunnels, applications, etc.) • Maintenance of SD-WAN Network
• Network Architecture Design • Assign Technical Specialists for MOE IT as • SD-WAN service desk (post Client triage)
• Detailed Network design part of migration process • Monthly reporting : BW utilization, traffic shaping,
• Proof of Concepts for selected customers • Site migration prioritization analysis software analysis, application BW usage, firewall
• Implementation & Testing of SD-WAN services • Migration playbook (as-is, to-be, GANTT, cut over analysis and routing review
• Transition to Assurance post activation plan, on site work, etc.) • Tier 3 escalation (as appropriate)
• Customer Status and Migration readout
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Our Solutions and Services

Managed Data Services Managed Security Services Visual & Data for Analytics & Insights
Visibility on applications performance
Managed Internet & Gateway Managed SOC Managed Insight
QoS, SLA, Hybrid, On-Demand 24/7 monitoring, Network and Application QoS, SLA
Firewall, Security Incident &
Managed WAN & SDWan Event Manager
Multi-points , Hybrid, QoS, Data Visibility Report,
Inter/intranet Managed End Point Security Network Visibililty Report
IoT & end device protection.
Managed Network & Infra Network or cloud Network Recources Planning
Design, Build & Maintenance
And Control
Managed Penetration Test
Managed NOC + SOC Web Application test Traffic Utilization and Analysis
24/7 monitoring, detection, Mobile application test
respond and report Network test
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Service Operation Center - Customer Experience Management
Maxis Nationwide Operation Centre

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 Q&A / Brainstorming Sessions
Next Course of actions
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 Thank You

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