INTERCOM

SMART VIDEO DOORBELL

Installation & Configuration Guide

 ! Important safety information
Read this manual before attempting to install the device!
Failure to observe recommendations included in this manual may be dangerous or cause a violation of the law. The manufacturer, Fibar
Group S.A. will not be held responsible for any loss or damage resulting from not following the instructions of operating manual.
The manufacturer is not responsible for any accidents related to theft, damage or breaching of the wiring, performed by an unauthorized
person.
The device is not designed to protect the owner’s property. It is recommended to use a professional alarm system for such solution.
Make sure that local law does not prohibit to record, store, and edit the video without the consent of people being recorded.
It is strongly prohibited to connect any of the device terminals to mains (110V/230V) voltage! It is designed to be powered with low volt-
age power supply. Connecting to the mains power will result in damaging the device and will void the warranty.
To be installed only by a qualified specialist! Performing the installation or maintenance on your own may void the warranty.
Please note that the usage of cellular data may cause additional charge.

Caution HOT!
Inside the operating device there are elements that may cause burns. The device may be demounted at least 30 minutes after
disconnecting the power supply. We recommend to still watch for elements marked as “Caution hot”.
CONTENTS
Description and features 4
Installation 5
Package contents 5
Required equipment 6
Choosing location 7
Choosing and routing wires 8
Mounting the installation box 10
Mounting the in-wall part 11
Connecting wires 12
Mounting the on-wall part 15
SD Card 16

Configuration 17
Requirements 17
First login 18
Creating home 19
Configuration of the first device 19
Connecting to the network 20
User configuration 21
Adding more devices 22
User roles 22
Inviting users 23
Resetting to factory settings 24

Device operation 25
Use cases 26
Specifications 28
Regulations 29
Warranty terms and conditions 30
Description and features
Description
FIBARO Intercom can show you everyone who has arrived at your doorstep with a 180-degree high-definition view and night vision.
This modern-looking, high-gloss device can be placed near the front door or gate to look after your safety.
The Intercom allows to control two gates, which might be opened using assigned PIN codes on rotating ring, holding up a phone towards
the device or using dedicated app to do it remotely.
The recordings can be stored on a SD card.

Main features
• Rotating ring used for PIN codes,
• Two relay outputs (to control gates),
• Full HD video resolution (1080p/30fps),
• Ultra-wide angle lens (180o),
• IR illumination (for night view),
• Noise-canceling microphones,
• Speaker,
• Proximity sensor.

Before installing the device

1) Check if the package content is complete,
2) Prepare all the required equipment,
3) Make sure the power is off.

4 DESCRIPTION AND FEATURES

Installation
Package contents
On-wall part In-wall part

Installation box Tightening tool

Mounting screws Hex key 0.9mm

M2 x 8mm
2.2mm x 12mm DIN 913 hex
INSTALLATION - PACKAGE CONTENTS 5
Required equipment

Wire stripper Needle-Nose Pliers or Tweezers

PH0 and PH1 Phillips Screwdrivers Professional equipment for mounting

the installation box depending on the
type of construction material

6 INSTALLATION - REQUIRED EQUIPMENT

Choosing location

Recommended height of installation: 160 cm

Do not install the device in direct sunlight!

If this happens, try to shade the device to avoid overheating and to keep the sun
off the lens and reduce flare.
Long-term operating in direct sunlight may cause overheating of the device, its
malfunctioning, and a significant temperature rise of a housing above the limit of
safe operation for the user.

Do not mount the device in places exposed to rain or water drop, or prone to
flooding.
Surface around the installation box should be perfectly smooth to ensure align-
ing the device with the wall.

INSTALLATION - CHOOSING LOCATION 7

Choosing and routing wires
The device may be powered in two ways:
1) Power supply 12V DC (+/- 10%) 1A LPS (not included)
2) PoE (Power over Ethernet) PSE 48V

Both powering modes work in parallel and may be connected at the same time with no effect on the device operation.

The device may be connected to network in two different ways:

1) Ethernet - wired connection (recommended)
2) Wi-Fi - wireless connection

Wired connection is recommended, but if you decided to use Wi-Fi connection make sure that the device will be in range of your
i router and have a good quality connection.

Before routing the wires make sure what you want to connect and how many wires you will need:
1) Power supply 12V DC - used to power the device with external power supply.
Wires required: 2
2) Ethernet - used for communication with the device and can be also used to power it using PoE Power over Ethernet.
Wires required: 1 twisted pair cable with 8 wires
3) Built-in relays - can be used to open 2 gates or doors with an electric lock (via app, BLE proximity function, PIN code or physical buttons).
Wires required: 2 wires per one gate/door
4) Two buttons for built-in relays - can be used to control built-in relay using physical buttons, switches etc.
Wires required: 1 wire per one button and 1 wire for common ground
5) Tamper - can be connected to an external system to alarm it in case of sabotage attempt.
Wires required: 2

8 INSTALLATION - CHOOSING AND ROUTING WIRES

When routing wires take into consideration:
• The installation wires of the unit must be lead separately from the mains power wires to prevent the transmission interference and
overvoltage on the control lines.
• Wires inside the installation boxes should be as short as possible to prevent curling the wires and allow for easy assembling of the
in-wall part.
• Installation wires should be carried securely and not visible from the outside, preventing from the interference by unauthorized person.
• Recommended Ethernet cable for network connection is a twisted pair cable CAT-5e. The maximum cable length is 100 meters.
• Other inputs should be connected using the solid-core wires with cross-section from 0.14 to 0.34 mm2 (26…22 AWG). Connectors are
also capable of connecting stranded wires.
• Close vicinity of mains (110V/230V) electrical wires may cause deterioration of the transmission through the Internet and potential
noise on the inputs.

INSTALLATION - CHOOSING AND ROUTING WIRES 9

Mounting the installation box
Before installation pay attention to:
• Installation box must be mounted using the materials which will
not cause the tension that could deform the shape of a box after
the installation (e.g. by expanding).
• Mounting in the drywall requires using screws with hooks (not
included).
• Mounting in the insulation-filled wall (e.g. drywall with mineral
wool) requires to keep at least 10cm distance from the insulation
to prevent the device from overheating.

To install the box:

1) Prepare hole for 65mm x 75mm (diameter x depth) installation box.
2) Route cables to the back of the hole (see “Choosing and routing wires” on page 8).
3) Drag the cables through the rubber sealing on the back of the box, taking care to keep the tightness.
4) Mount the box in the hole and align it so the TOP arrow points up.

5) Make sure the box is flush with the wall and firmly attached.

i It is recommended to use the plasterboard adhesive (type T) to securely install the box.

10 INSTALLATION - MOUNTING THE INSTALLATION BOX

Mounting the in-wall part
To install the in-wall part:
1) Use a screwdriver to unscrew the small screw that secures the
masking cap labelled with FIBARO logo.
2) Drag the wires through the hole located on the right of the in-
wall part.
3) Place the in-wall part of the device inside the installation box.
4) Using three attached screws fasten the part with the box, make
sure it is aligns properly and adjoins the wall.

INSTALLATION - MOUNTING THE IN-WALL PART 11

Connecting wires
To connect the wires:
1) Make sure that no wires are powered.
2) Remove the outer insulation to expose about 5 cm of the insulated inner wires, taking care not to damage them.
5

3) Separate and straighten the inner wires if twisted.

4) Cut the inner wires to 4 cm in length.

4cm

5) Remove the insulation from the inner wires to leave about 5 mm of exposed metal core on each wire.
4cm

5mm
6) Put the wires inside the terminals using long-nose pliers or tweezers according to diagrams below.
7) Make sure all wires are firmly attached.

Should you need to remove a wire from the connector we recommend to use a dedicated tool - WAGO 2059-189 (not included,
i shown below) to minimize the risk of connectors damage.

12 INSTALLATION - CONNECTING WIRES

Connecting ethernet/POE cable: Connecting 12V DC power supply:
ETH1-ETH8 inputs are related to specified numbers of wires in RJ-45 Inputs for connecting an external 12V DC power supply. Please
connector according to the T-568B standard as shown below. double-check correct polarity of power supply.

12V GND

o O g B b G br BR

! CAUTION

Before connecting the power supply, or attaching the wires to de-

vice terminals, make sure that the power supply and installation
complies with the limits of current and voltage.

Use only Class II or double insulated power supplies and periph-

eral devices which provide operating in SELV (Safety Extra Low
Voltage) circuits.

INSTALLATION - CONNECTING WIRES 13

Connecting relays:
Configurable relay outputs 30V/1A. Outputs are not designed for
long-term supplying of external devices. Contacts are not connect-
ed to the ground and can be connected with any polarity.

R1 R1 R2 R2
Connecting tamper switch to external system:
Anti-sabotage input, used for connecting to the external alarm
system. Normally opened contacts close after installing the
external, on-wall part of the device. Contacts are not con-
nected to the ground and can be connected with any polarity.
Parameters: max. 12VDC/50mA.

TMP TMP

Connecting buttons for relays:

Configurable dry contact logic inputs designed to be operated by
reed sensors, switches, and relay outputs.

N1 GND N2

To find more information about potential use cases of each type of

connection see “Use cases“ on page 26.

14 INSTALLATION - CONNECTING WIRES

Mounting the on-wall part
To mount the on-wall part:
1) Install the masking cap and tighten it with a screw.
2) At this moment you can install a SD card (see “SD Card” on page
16 for more information).
3) Insert the on-wall part (metal flat plate should be on the left) and
align it without using excessive force.
4) While holding the on-wall part, turn the inner black ring coun-
ter-clockwise using the included tightening tool until you feel
resistance.

5) Using the included hex key, tighten the small hex screw until it
flushes with the black ring (look at the picture on the right). Be
careful not to cause its deformation.
6) The device is ready to work. You can turn on the mains power and
move to device configuration guide.

INSTALLATION - MOUNTING THE ON-WALL PART 15

SD Card
The device allows for installing the microSD Card for local storage of recordings.
FIBARO Intercom supports up to 128 GB microSDHC and microSDXC cards, Class 10 is recommended.
As for recording time, please refer to below chart. 128 GB

Inserting a memory card:

1) Before inserting the microSD Card, please ensure the direction is
correct, otherwise the card and card slot may be damaged!
2) Open the plastic cover located behind the ring.
3) Use your finger to pull forward the latch that keeps the SD card
in place.
4) Lift the latch up.

128 GB
5) Place the SD card into the slot with the label side facing up and
the gold contacts toward the slot.
6) Close the latch and pull it back until you feel a click.
7) Close the plastic cover.

Memory card capacity chart

Storage
8 GB 16 GB 32 GB 64 GB 128 GB
Resolution

1080p (1920 x 1080) 10h 19h 39h 77h 155h

720p (1280 x 720) 17h 35h 69h 139h 277h

576p (720 x 576) 25h 50h 99h 198h 395h

288p (352 x 288) 69h 139h 278h 555h 1110h

16 INSTALLATION - SD CARD
Configuration
Requirements
After proper installation of the FIBARO Intercom to run the device you need a:
• iOS mobile device connected to the Wi-Fi,
• FIBARO Intercom App,
• FIBARO ID account (which you can set up during the configuration process).

i Make sure that during the configuration of FIBARO Intercom your smartphone is connected to the same network as your device.

i During the setup stand close to the device.

i Your network should be connected to the Internet at least for the configuration time.

Download FIBARO Intercom app from the App Store

https://www.fibaro.com/intercom/ios

CONFIGURATION - REQUIREMENTS 17
First login
Having a valid FIBARO ID account is necessary to use your device. Such account may be created through the same app that is
designed to operate the Intercom. Look below and follow one of the procedures.

Without existing FIBARO ID account:

1) Launch a downloaded FIBARO Intercom app.
2) Type in your e-mail address.
3) Set a password to be used for your FIBARO ID account.
4) Read the Terms of Service and Privacy Policy.
5) Verify your e-mail address by clicking a link provided in the message.
6) After creating an account, move to Creating home.

With existing FIBARO ID account:

1) Launch a downloaded FIBARO Intercom app.
2) Log in to your FIBARO ID account.
3) After successful login, you go directly to Creating home.

18 CONFIGURATION - FIRST LOGIN

Creating home
In this step, it is possible to create a new home or login to existing one.

Configuration takes place through BLE (Bluetooth Low Energy) protocol.

i Make sure that Bluetooth is enabled on your smartphone.

Create new home:

1) Create a home and name it.
2) Tap Next to move to Configuration of the first device in Home section.

If you log in to existing home, just select it from the list and proceed to the next step.

Configuration of the first device

1) Stand close to the device.
2) Make sure that your smartphone is connected through Wi-Fi to the same network and Bluetooth connection is enabled.
3) After opening the app, you will see the list of devices waiting for configuration.

i You can see the strength of BLE signal. If the signal is too weak, try to come closer to the device.

4) Choose the right device and name it if you want. Then, the next step is Connecting to the network.

CONFIGURATION - CREATING HOME & CONFIGURATION OF THE FIRST DEVICE 19

Connecting to the network
After selecting your Intercom from the list, you can establish a network connection.
You can do this in three ways: via Wi-Fi or LAN (automatically or manually).

Wi-Fi connection
Make sure that the range of Wi-Fi signal is good enough. If the Intercom is located far from Wi-Fi router,
i it is strongly recommended to use Wi-Fi signal expanders nearby the Intercom.

1) Select Connecting via Wi-Fi.

2) Choose your Wi-Fi network from the list.
3) You can choose the network from the list or set it up manually.

i The list shows Wi-Fi networks in Intercom range. It is not a list of networks found by your phone.

4) Provide a password to the network.

5) It is also possible to set up Wi-Fi connection manually. Provide credentials of your network.

Automatic LAN connection

After successful connection Wizard takes you straight to User Configuration.

Manual LAN connection

Provide necessary credentials: IP Address, Subnet mask, Gateway, and DNS. After that go to User Configuration.

After successful configuration of the device (resulting in streaming the live view from the Intercom) it is strongly recommended to
i assign a fixed IP address of the device in your router. It makes the device integration easier.

If the connection with the device is not successful, it may be necessary to reset your device to factory settings. Reset procedure is
i described in “Resetting to factory settings“ on page 24.

20 CONFIGURATION - CONNECTING TO THE NETWORK

User configuration

i User configuration is necessary every time the first device is configured at home.

i User configured in this step becomes administrator of the system.

To configure a new user:

1) Type in your name in provided form and tap Next.
2) Set your photo. You can choose it from the library or use camera.
3) Set up your PIN Code to be used for opening the gate.
4) Set your password for local access.

Local password is obligatory when you use device in network without Internet access, stream camera image and you want to
i integrate it with FIBARO Home Center.

Configuration summary
The following information will be displayed as a summary of the configuration process:

• Intercom name - given name of a device

• User name - name of the main user

• PIN Code - protection code set during configuration

• Local password - user password for local access

• Network - connection mode and name of network

Verify user information and tap Finish.

CONFIGURATION - USER CONFIGURATION 21

Adding more devices
In case of installation of several devices in your house, it is possible to add another device to your home.

To add another device:

1) Go to Settings.
2) Find Devices section.
3) Tap Add Device button.

The configuration of following devices should process same as setting up of the first device.
One step will be omitted - Configuration of the user.

i All devices assigned to one Home should operate in the same network and must be connected in the same way (Wi-Fi or LAN).

User roles
There are three user roles available in FIBARO Intercom interface:

1) Administrator - can configure home, add and change settings of devices and add or invite users. The administrator can fully utilize the
system (calling, opening the gate, history of actions).

2) System user - can use the device (calling, opening the gate, history of actions) and manage account’s settings (set and change name,
photo, and PIN).

3) PIN user - can only open the gate though account’s PIN.

22 CONFIGURATION - ADDING MORE DEVICES & USER ROLES

Inviting users
To invite new user:
1) Go to Settings.
2) Find Users section.
3) Tap Invite User button.
4) Fill the FIBARO ID user’s e-mail address in the form.
5) After sending an invitation, new user will be visible on the list.

i You can only invite active FIBARO ID users.

On invited user’s behalf:

1) Install FIBARO Intercom App and log in to the FIBARO ID account (the same that the invitation was sent to).
2) After logging in you can see a Home list and the one that user is invited to will be marked.
3) After choosing a home, the next step is User Configuration.

Invited user’s permissions is system user by default. To become an administrator, the permissions must be granted by administrator
i himself.

CONFIGURATION - INVITING USERS 23

Resetting to factory settings
There are two ways of performing the reset of the device: through the mobile app or directly using the device. After completion, the
Intercom will be restored to factory settings. Please notice that all stored recordings will also be removed!

To reset the device through mobile app:

1) Open the app.
2) Go to Settings.
3) Select your device.
4) Find Status and tap it.
5) Tap Reset to factory button.

To reset the device directly:

1) Press and hold the ring and the button at the same time for about 10 seconds.
2) Release both when the device glows in red.
3) Enter the serial number using the rotating ring. Confirm each number with a short press of the ring.
4) Entering correct serial number will be confirmed by glowing in green and restarting.

24 CONFIGURATION - RESETTING TO FACTORY SETTINGS

Device operation
FIBARO Intercom allows to use rotating ring for entering PIN Codes set during the configuration process.
Correctly entered PIN code may result in authenticating the user and opening the gate.
Anyone who does not have a PIN code may use the button on the front to make a call.

To open the gate using the ring:

1) Move your hand close to the device - the button will light up in blue.
2) Rotate the ring to select the first digit of your PIN code - numbers will light up one by one.
3) Push the ring to confirm selected digit.
4) Correct entering of the digit will be confirmed by turning off the backlight.
5) Enter next digits of your PIN code in the same way. If you entered incorrect digit, pull the ring to cancel the entire sequence and start
again from the 1st digit.
6) After selecting the last, 4th digit, make a single push to open the gate connected to the first relay (R1).
Make a double push to open the gate connected to the second relay (R2).
7) The PIN code will be verified. In case of successful verification, all diodes will blink green five times and the gate will be opened.
8) Entering incorrect PIN code will be indicated by two blinks in red.

i The default time for which the gate stays opened is 3 seconds. Its length may be adjusted by the admin through the mobile app.

The gate may be opened by using the Bluetooth low energy proximity sensor. In order to do so, move your paired smartphone with
i enabled Bluetooth connection close to the device.

To make a call:
1) Move your hand close to the device - the button will light up in blue.
2) Press the button.
3) LED diodes will start flashing - wait for a call.
4) If no one responds to your call, you will be able to leave your message in the voice mail.

Voice mail functionality:

Enabling the voice mail is indicated by the red button backlight, numbers flashing in red, and a beep.
Maximum length of the voice message is 30 seconds.

DOORBELL MODE 25
Use cases
• Opening the gate with electromagnetic lock through the app

12V GND N1 GND N2 TMP TMP R1 R1 R2 R2

12/24V +-

• Opening the gate through the wall switch at your home or near the exit

12V GND N1 GND N2 TMP TMP R1 R1 R2 R2

12/24V +-

• Connecting external alarm device

12V GND N1 GND N2 TMP TMP R1 R1 R2 R2

ALARM

SYSTEM

26 USE CASES
• One switch for opening the wicket, another one for opening the gate

12V GND N1 GND N2 TMP TMP R1 R1 R2 R2

12/24V +- 230VAC +-

12/24V +-

USE CASES 27
Specifications
Power supply: 12V DC and/or 48V PoE

DC supply parameters: 12V +/- 10%, 1A LPS

PoE parameters (PSE): 36-57V, 350mA (802.3af, Class 0)

Power consumption: up to 5W

Conductor cross-section: 0.14 ... 0.34 mm²

(AWG 26 ... AWG 22)

Communication protocols: Ethernet 10/100BASE-TX, Wi-Fi a/b/g/n 2.4/5GHz,

Bluetooth® low energy

Ethernet cable category: CAT-5e

Recommended minimum Internet 5 Mbit/s upload speed

connection bandwidth: 5 Mbit/s download speed

Terminals:
N1, N2 NC, max. 5V/1mA, dry contact
TMP NC, max. 12V DC/50mA, isolated
R1, R2 max. 30V/1A (SELV), relay

Operating temperature: -30°C – 40°C

IP protection class: IP54

External dimensions of on-wall part (Ø x depth): 85 x 37 mm

Installation box dimensions (Ø x depth): 65 x 75 mm

Weight: 370g

28 SPECIFICATIONS
Regulations
Legal Notices
All information, including, but not limited to, information regarding the features, functionality, and/or other product specification are
subject to change without notice. Fibar Group S.A. reserves all rights to revise or update its products, software, or documentation without
any obligation to notify any individual or entity.
FIBARO and Fibar Group logo are trademarks of Fibar Group S.A.
Wi-Fi is a registered trademark of Wi-Fi Alliance.
The Bluetooth word mark is registered trademark of Bluetooth SIG, Inc.
All other brands and product names referred to herein are trademarks of their respective holders.

MPEG-4 AVC
THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN
WHICH IT DOES NOT RECEIVE REMUNERATION TO
(i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR
(ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO
PROVIDER LICENSED TO PROVIDE AVC VIDEO.
NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C.
SEE HTTP://WWW.MPEGLA.COM

Warning
This product is not a toy. Keep away from children and animals!

Declaration of conformity
Hereby, Fibar Group S.A. declares that FIBARO Intercom is in compliance with the essential requirements and other relevant provisions of Di-
rective 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: www.manuals.fibaro.com

WEEE Directive Compliance

Device labelled with this symbol should not be disposed with other household wastes. It shall be handed over to the applicable collection
point for the recycling of waste electrical and electronic equipment.

REGULATIONS 29
Warranty terms and conditions
1. FIBAR GROUP S.A. with its registered office in Poznan, ul. Lot- 12. AGS shall not accept a complaint claim when:
nicza 1, 60-421 Poznań, entered into the Register of Entrepreneurs - the Device was misused or the manual was not observed,
of the National Court Register maintained by the District Court for - the Device was provided by the Customer incomplete, without
Poznań-Nowe Miasto and Wilda in Poznań, VIII Commercial Divi- accessories or nameplate,
sion of the National Court Register (KRS) under number: 553265, - it was determined that the fault was caused by other reasons
NIP 7811858097, REGON: 301595664, share capital PLN 1,182,100 than a material or manufacturing defect of the Device
paid in full, other contact information is available at: www.fibaro. - the guarantee document is not valid or there is no proof of pur-
com (hereinafter “the Manufacturer”) guarantees that the device chase,
sold (hereinafter: “the Device” is free from material and manufac- 13. The guarantee shall not cover:
turing defects. - mechanical damages (cracks, fractures, cuts, abrasions, physical
2. The Manufacturer shall be responsible for malfunctioning of deformations caused by impact, falling or dropping the device or
the Device resulting from physical defects inherent in the Device other object, improper use or not observing the operating man-
that cause its operation to be incompatible with the specifications ual);
within the period of: - damages resulting from external causes, e.g.: flood, storm, fire,
- 24 months from the date of purchase by the consumer, lightning, natural disasters, earthquakes, war, civil disturbance,
- 12 months from the date of purchase by a business customer (the force majeure, unforeseen accidents, theft, water damage, liquid
consumer and business customer are further collectively referred leakage, battery spill, weather conditions, sunlight, sand, mois-
to as “Customer”). ture, high or low temperature, air pollution;
3. The Manufacturer shall remove any defects revealed during the - damages caused by malfunctioning software, attack of a com-
guarantee period, free of charge, by repairing or replacing (at the puter virus, or by failure to update the software as recommended
sole discretion of the Manufacturer) the defective components of by the Manufacturer;
the Device with new or regenerated components. The manufac- - damages resulting from: surges in the power and/or telecommu-
turer reserves the right to replace the entire Device with a new nication network, improper connection to the grid in a manner
or regenerated device. The Manufacturer shall not refund money inconsistent with the operating manual, or from connecting other
paid for the device. devices not recommended by the Manufacturer.
4. Under special circumstances, the Manufacturer may replace the - damages caused by operating or storing the device in extremely
Device with a different device most similar in technical character- adverse conditions, i.e. high humidity, dust, too low (freezing) or
istics. too high ambient temperature. Detailed permissible conditions
5. Only the holder of a valid guaranty document shall be entitled for operating the Device are defined in the operating manual;
to make claims under guarantee. - damages caused by using accessories not recommended by the
6. Before making a complaint, the Manufacturer recommends Manufacturer
using the telephone or online support available at https://www. - damages caused by faulty electrical installation of the Customer,
fibaro.com/support/. including the use of incorrect fuses;
7. In order to make a complaint, the Customer should contact the - damages caused by Customer’s failure to provide maintenance
Manufacturer via the email address given at https://www.fibaro. and servicing activities defined in the operating manual;
com/support/. - damages resulting from the use of spurious spare parts or acces-
8. After the complaint has been properly filed, the Customer sories improper for given model, repairing and introducing altera-
will receive contact details for the Authorized Guarantee Service tions by unauthorized persons;
(“AGS”). The customer should contact and deliver the Device to - defects caused by operating faulty Device or accessories.
AGS. Upon receipt of the Device, the manufacturer shall inform 14. The guarantee shall not cover natural wear and tear of the
the Customer of the return merchandise authorization number Device and its components listed in the operating manual and in
(RMA). technical documentation as such elements have a defined oper-
9. Defects shall be removed within 30 days from the date of deliv- ational life.
ering the Device to AGS. The guarantee period shall be extended 15. The Device Guarantee shall not exclude, limit or suspend the
by the time in which the Device was kept by AGS. Customer’s warranty rights.
10. The faulty device shall be provided by the Customer with com- 16. The Manufacturer shall not be liable for damages to property
plete standard equipment and documents proving its purchase. caused by defective device. The Guarantor shall not be liable for
11. The cost of transporting the Device in the territory of the Re- indirect, incidental, special, consequential or punitive damages, or
public of Poland shall be covered by the Manufacturer. The costs for any damages, including, inter alia, loss of profits, savings, data,
of the Device transport from other countries shall be covered by loss of benefits, claims by third parties and any other damages
the Customer. For unjustified complaints, AGS may charge the arising from or related to the use of the Device.
Customer with costs related to the case.

30 WARRANTY TERMS AND CONDITIONS

© 2017 Fibar Group S.A.
All rights reserved
Made in Poland
www.fibaro.com 105446710101